Arriving on a midnight flight, I had booked a room so we didn't have to drive home (another hour) and we had to pick up a friend at the airport at noon. We were graciously given a nice room upgrade.The airline had misplaced one of our bags and one of the staff drove me to the airport to retrieve it. All in all, couldn't have been nicer.Genuine Hotels.com guest review
"Just ok accommodations but great location"
Was a little long in the tooth, especially in the hallways and as you exited the non-lobby doors. I was on the non-highway side of the hotel was it was very quiet. Not so if you end up on the other side.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very pleased to hear you had a quiet nights rest! Whenever you are coming our way, feel free to call ahead so that we can make sure your room location is ideal for you!
"Great location, very nice room"
We had a quick overnight stay before continuing to Olympia, the room was wonderful - clean and comfortable. The service was great, and we thoroughly enjoyed our overnight stay.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for your wonderful review! I will make sure to share with all my staff!
"Convenient location, but needs to be updated"
Old hotel, which is fine, but overall condition and repair needs attention terribly. Dirty walls, AC that doesn't really work, everything just looks tired and worn-down.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you so much for the constructive feedback! We are always looking for ways to improve where needed, and we look forward to seeing you again soon!
We stayed on Mother's Day weekend. We had good service. Room service was quick and the food was hot and reasonably price. Room was clean and comfortable. One complaint. We were just about to go to sleep went someone opened our door and started into the room!!!! They need to update the key system.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for bringing this to our attention so that we can investigate! I am very happy to hear that the rest of your stay was great! We hope to see you again soon!
"Things didn't work"
Had to sleep with windows open because air didn't work. also two outlet didn't work making it hard to recharge our phones or use a hair dryerGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very sorry to hear this! We will try to investigate this room and get this corrected!
Will not stay here againGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am sorry to hear that! I hope that if you are in need of travel in our area again in future that you do give us another opportunity!
I wish it had a continental breakfast deal.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for choosing Red Lion Hotels!
"Ceiling stains, carpet stains, fire alarm "test""
The lobby area and staff were delightful but the room was clearly in need of heavy cleaning and perhaps some repairs. There were water stains all over the ceiling and other stains on the carpet which felt sticky. I didn't walk in bare feet. The cleaning staff had missed a couple of m&ms under the counter left by the previous guest which indicated a […] lack of care. It was a bit disturbing to see clear red/brown fingerprints on the door to the bath. I was sad that the snack bar and the casual restaurant were not open for dinner - only the expensive restaurant. Even the bar didn't seem to sell food so I had to leave the building and drive to find a more casual, lighter dinner. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you so much for the helpful review! As this is not the standard one would expect while staying here we will investigate and correct immediately! We do offer food service in our lounge, so no need to leave the hotel during your next visit! Again, thank you!
"Good choice but getting dated"
Overall a good location and a good hotel. Not as clean and updated-looking as the pictures on their website, but overall OK. One note is that the workout room shown in the picture on the website shows a fixed workout machine, but that has been removed and all there are is a few free weights, one bench, two treadmills and a single exercise cycle. I was […] a bit disappointed with that. Very friendly staff and good on-premises places to eat. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for the valuable feedback!
"a stones throw from the airport"
The beds are very comfortable. The staff are friendly and the free ride to the airport down the road was nice.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you! We are very pleased that you enjoyed your brief visit!
"Reasonable hotel close to the airport"
Reasonable hotel close to the Pascos airport and convenient for an early morning flight. Rooms are ok, fairly standard. Weekends the bar can get a bit noisy.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for choosing our location! I hope you had to opportunity to take advantage of our complimentary airport shuttle!
"Wonderful place to stay"
Great room, Great food. The staff was super, helpful, and friendly. Restaurant staff excellent. Desk staff excellent. It would be a great place to stay when you could use their pool.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I hope you have an opportunity to come see us again this summer, as I agree!
"Convenient for the Airport"
The room was clean and large, the staff friendly, the restaurant has enough variety in food with a decent wine selection, and the shuttle to the hotel was great. (The pickup from the airport has never been speedy, however.) The surrounding neighborhood is nothing to write home about, but the hotel is just a minute from the highway, so it is what it […] is. I will stay here again. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco We very much look forward to seeing you again!
"Nice hotel and close to airport but..."
Waited in line for 15 minutes to check in. There were 3 people waiting in front of me when 3 of us walked in. Only one person working the front check in, but two others behind the counter just looked at everyone in line and kept doing the other things they were doing. Ridiculous!! Unacceptable! Won't be staying there again even though everything else […] was great, including dinner and breakfast. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am very sorry to hear about what you encountered! We will investigate this right away!
"Good location, okay hotel"
We stayed here at the recommendation of a local family friend for one night before taking an early morning flight. The staff was very friendly and the location of the hotel is great. The cleanliness and atmosphere are so-so. The first room we were given reeked of cigarette smoke, so we returned to the lobby and asked for another room. The staff was […] very apologetic and gave us another room. The temperature of the heat in the second room was impossible to control, so we opted for turning it off completely. The bathroom floor was sticky and there were also crumbs on the floor. The decor makes you think that you're getting a really high-quality hotel, but that is deceiving. I'd compare it to a 2.5 star hotel, at best. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you very much for the constructive feedback! We are always looking for ways to improve where needed, so this will be very beneficial to all our staff. We hope to see you again, and look forward to future reviews!
"Great hotel for traveling business man"
Great location for a business man in town. The staff was very friendly and helpful.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very happy to hear that we met your needs during your recent visit, and very pleased to hear that my staff was friendly! Thank you!
"Still the classic"
Still the classic for the Tri Cities, at least the Pasco/Kennewick side. Great location, facilitiy has held up well, restaurant food is very good.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for remaining so loyal! We look forward to seeing you again soon!
"Great for quick stay"
Only bad thing was highway noise, but some slight cleanliness issues. Wrappers left on the floor and shower.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so sorry to hear that! We will address immediately!
Decent clean rooms but overpriced for the experience, guess you're paying for airport proximity.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for your comments, we appreciate the feedback!
"sleep, park and fly was nice staff helpful"
did the sleep, park and fly program the young woman picking me up was very pleasantGenuine Expedia guest review
Response by Red Lion Hotel Pasco Our location is ideal for the park and fly! Thank you so much for choosing our location!
The bed was too soft for my preference, waking up with a sore back. Restuarant overpriced for my budget (per diem) and no continental breakfast. Sure. they have decent prices on the room, but get you everywhere else to make up for it. I could've ( and should've) payed a little more for more comfortable bed and free breakfast.With the exception of the […] restuarant/ Read moreGenuine Expedia guest review
Hotel close to highway but room was very quiet. Kelly at the front desk was exceptionally helpful and made us feel very important. Room was clean, spacious and with plenty of plump towels. The only thing that would have made it even better would have been a complimentary breakfast. Not impressed with onsite restaurants.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so pleased to hear that your stay was comfortable! I will make sure to thank Kelly for her efforts!
Very nice hotel, unfortunately we were kind of close to the bar and the base of the music kept us up for awhile, also the connecting rooms are not very sound proof, could here everything going on in the room next to us which lasted longer then the music in the bar.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very sorry to hear that your room location as not ideal for your overnight needs! With three wings to choose from, we will do a better job for you in future!
"Stay was ok for the one night"
There was hair on my pillow (kinda gross) and it wasn't mine! The shower still had a soap bar in the tray from previouse guest!!! (Really grossssss) The grizzly bar was awesome , good food, and great waitress :)Genuine Expedia guest review
Response by Red Lion Hotel Pasco I love that you had such a great experience in our bar during your recent visit! We have followed up directly with housekeeping on the other items you noted, so thank you again, it truly does help us to improve!
"Close to Real AG show"
Very Nice!Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you!
"Comfortable overnight stay for Amtrak"
Our family stayed a single night for getting Amtrak from Pasco station. The shuttle service to the station helped us very much. The room was spacious enough for our family. The lobby is also big and looks comfortable. We enjoyed the single stay very much. We'd like to stay longer in the next chance !Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very happy to hear that the shuttle helped you so much during your recent travels!
well first of all I called twice to be picked up from the airport I was told by the hotel clerk that the shuttle would be arriving within 15 minutes I called back and then she said I would have to catch a Taxi 1 they never showed up I was offered a ride by someone else who took me to the hotel upon arriving the hotel clerk check me in way in the back […] the room was not cleaned to my expectation I booked a room with one king with a balcony I complained in which she change my room and told me that she would put me on the newer side why did I have to complain to get better services. I was not happy at all I felt she was prejudice customer services are aim to please and she did not use customer services to please. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so very sorry to hear that you had you were not pleased with your recent stay! We take comments such as yours very seriously as we are always looking for ways to improve where needed. I hope to be able to correct this impression on your next stay with us, and would love to hear from you again!
"Cozy warm bed close to the airport"
The staff was friendly and accommodating and reasonable - more like what you would expect in a B&B than a chain. The bed was soft and warm, the room was spacious and nicely layed out. The restaurant was convenient and while the waitress forgot stuff and our order want completely right (or particularly good) but she and the bus girl were incredibly […] friendly and helpful. Free shuttle to and from the airport was a godsend. The hotel itself probably hasn't had an upgrade in a decade or two but it doesn't look or feel shabby in any way. I will definitely come back next time I need a hotel in pasco. Read moreGenuine Expedia guest review
"Excellent, beyond duty service from front-desk"
Everything was done to help us on our way and make the vacation and connections convenient for us. Many thanks !Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco You are so welcome! We hope to see you again soon!
"Nice option in the area"
One of the higher priced hotels in town, it's a nice place to stay. Free shuttle to the airport, a couple of restaruant options on-site and friendly service.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco With all of the options out there, we are very honored that we continue to be your choice! See you soon!
"Close to airport"
Adequate and convenientGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I would agree! See you next time!
Cleaniliness, etc. were fine. It would be nice if they provided either bottled water in the rooms or at least made sure each floors vending machines had it available. I saw other guests checking in being given bottled water, but personally was not offered any. Also if you get "wing 3" on the freeway side it can be a little noisy if you're not used to […] it. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for the feedback! All loyalty members receive bottled water upon check in, so please ask about our program on your next return visit!
The staff was very helpful with the luggage and airport transportation, even arranging a free taxi.Genuine Expedia guest review
Response by Red Lion Hotel Pasco I am very pleased to hear that my staff was so helpful during your recent visit! Thank you for choosing our location!
I missed three plane flights that I had booked because I did not receive a 0430 wake-up call & a 0500 ride to the airport.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so sorry that you missed your wake-up call! As a back up we do provide in room alarm clocks, as well as the ability to set calls via your in room voice messaging system. Your next time thru, please let us know if you need assistance with any of these options!
"Nice Hotel, Close to Airport"
Stayed there only one night but was excellent. We had to be at the airport at 5:oo A.M. and the driver of the shuttle picked us up at our door. My husband could not walk to the front door. Our driver was helpful and happy and that time of the morning. Will stay there again if need be.Genuine Expedia guest review
Response by Red Lion Hotel Pasco That is so wonderful to hear! Thank you very much for sharing!
"updated to a very high level"
Completely satisfied with everything from the size and decor of the room to the excellent restaurant.LGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you very much for the kind comments, we truly look forward to seeing you again soon!
"Old, poor upgrades, reeked of smoke!"
The hotel felt old and out of date, the bathroom within a bathroom made you feel like you were in the 70's and the 80's at the same time! My closet doors only opened half way because someone installed them on the same track. The bed squeeked like I was murdering a family of chipmunks every time I moved. The layout of the hotel is fine if you dont mind […] doing a quarter mile hike from your room back to the front desk, since I had parked at the entrance by my "Wing" I decided for room service and got breakfast... it was lackluster at best and cost $30 for an "international platter" sausage (still cold in the middle) eggs that were midway between scrambled and over easy, a burnt english muffin and wet hashbrowns. The worst part of my non-smoking room was it REEKED of smoke, I can normally ignore this but this was a mix of stale and new smoke in the room, plus my "balcony" wouldnt fully close so the smokers in the room BELOW me were puffing away until 2 in the morning. When I asked staff for a different room, they said I could not because I booked through Expedia, and there wern't any "Expedia rooms" left... Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am so sorry to hear that you did not enjoy your stay with us! We do not have specific inventory set aside for third party reservations, so I am truly sorry to hear that something may have been miscommunicated to you, and I will be following up with all my staff so that this does not occur in future!
It was fine.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for your feedback! We hope to have another opportunity to make it great!
"Very nice hotel with a friendly staff"
Very nice hotel, with a very friendly staff who were helpful and friendly. I only stayed one night, but would definitely go back again.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for choosing our location! We cannot wait to serve you again!
"close to airport and freeway"
Nice people, good room. Room door was old and it looked it. The rest of the room was new and nice. Clean, comfortable beds. Bathroom was clean and water controls made sense(they don't always). I would absolutely stay there again.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for the honest feedback! We will make sure to incorporate your suggestions on our upcoming remodel projects!
"convenience near the airport"
Good value-to-quality ratio. We normally stray in 4-5 star places but for the 2-3 star category this was very clean & comfortable, with free parking, wi-fi, a swimming pool, and sliding glass doors on the ground level which allow you to walk out to it from the back of your room. Need to work on theri A/C though.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco With all of the choices out there, I want to sincerely thank you for staying with us! We hope to see you again soon!
Twice during my three day stay, my door locked itself form the inside. The latch would swing over when I close the door. The second time the maid did it. My room was extremely cold, and the a/c fan could not be adjusted, no matter what settings I put it on. I asked for late checkout, and was given a rude response.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Please accept my sincere apologies for the trouble that you encountered with your night latch on your guestroom door! We will look into this immediately .
"Nice outdoor pool area and comfortable rooms."
We were on the road and had to make a last minute reservation. The kids just wanted to go for a swim after being on the road all day and the outdoor pool area was very nice. The room was clean and the beds were comfortable. We came in late so we did not have the opportunity to try the restaurants/bar. The only thing that hasn't been updated seems to […] be the doors in the room, they looked worn and could use a fresh coat of paint. Overall, it was a good experience. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco There is nothing better than a swim after a long hot day! We look forward to having you as our guest again in future!
"Best place in the Tri-Cities"
Nothing bad to say about this place. Friendly staff and a nice bar/restaurant to watch some football (real American football).Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Is there any other kind? :) Look forward to having you as our guest again soon!
Spent the night there. At in the bar. Good food, good service. The room was nice, but there was fan that rattled all night long. The room could have been in better shapeGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am very happy to hear that you enjoyed your dining experience in our bar while you were here! I will make sure to have my staff check into the other points you mentioned as we are always looking for ways to improve where needed!
Room and common areas very clean. Only fault was chaise lounges around pool were saggy and run down. Breakfast in restaurant was good but more expensive. Wine bar had large wine list but closed early (8:30) so let us take to our room. Don't count on late meal or drinks hereGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am happy to hear you enjoyed our rooms
"First time at Red Lion"
I would have given all 4 but the manger was unable to change our room due to booking through a different an online site there was a party going on the evening we arrived we where not aware of and the manger was sorry that he wasn't able to contact us before hand, the manager said he could not change our room and we needed to check back with him the […] next morning. Yes the party was loud. The second night we stayed no problems, it would have been nice if the manager would have checked in with us to see how we felt about the room. We Loved the room the second night King size bed was heaven and the shower was nice and hot. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very happy to hear that we were able to turn your stay around on the second day of your stay!
"This Red Lion needs some work"
Upon entering the lobby, I was greeted at the desk by a very pleasant and professional young woman. So lets say now you will be in good hands thanks to the staff. The only issue I have is that of image. It immediately struck me as I went down the hall to my room, that the hallway seemed very "gloomy," for the lack of a better word and the carpet soiled […] and even worn in a couple of areas. Also, concerning the carpet, couldn't help but notice a wrinkle or two which is another sign repairs need to be made. I only say this because this "image" issue does take away from the Pasco Red Lion's reputation as being one of the better places to stay. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you for you comments. I wanted to let you know that we are excited about our upcoming hallway renovations and hope to hear what you think about it upon their completion.
Overall, satisfactory hotel. Mostly clean, a little outdated, but nice. Bar was good, and had good food. I would probably stay here again.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so glad to hear you enjoyed your stay. We have several renovations coming up this year and hope you will be back to enjoy them. It is nice to have the bar and restaurant on sight for your convenience
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