It was a nice place for me to go relax during a busy holiday season.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco We are hear for you whenever you need to get away and relax again! Happy Holidays!
Courteous n helpful staff to this senior citizen.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco That is wonderful to hear! I hope you had a fantastic holiday week!
"Well kept and clean"
Just in town for one night to attend an event at Columbia Basin College across the street. The hotel is fairly old but has been kept up well. Would have liked to have had a continental breakfast or free cocktail hour, and also an indoor hot tub. Not much around the hotel, a coffee stand in the parking lot but you have to drive around to find restaurants […] and shopping. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you so much! Our location is ideal being across the street from the Columbia Basin College! I hope you have a chance to try our award winning Bin 20 Restaurant for your dining needs on your next visit!
"Next time I will stay at Best Western"
I booked this hotel because based on the description it had a all-season poll and shuttle service to the airport plus on-site restaurants and bars. When I arrived, the front desk said our room was ready. I was pleased to be able to check in early as I was traveling with two children & their required gear! We had to schlep all of the stuff up the stairs […] as there was no elevator. Upon check in, I was informed that the pool was seasonal & closed and that there was only one restaurant open which didn't start serving until 4 pm. When we got to our room, there was silverware outside the door and two dirty towels on the back of the bathroom door. We called and asked for the shuttle to pick up us and our gear up at 4:30 AM. The front desk confirmed they shuttle would be there. Luckily, I called again at 3:45 am that morning-there was no record of our request. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco While I happy that they were able to accommodate your early check in request, I am sorry that your room was not 100% upon arrival! We will make sure to address this right away! We will also review all online records to determine where you were misinformed about our pool, as it is an outdoor pool, it is seasonal for safety purposes and we do not wish to have anyone receive incorrect information, thank you for bringing this to our attention!
Nice staff...linens not changed? One pillow without a cover...and a big water (sweat) stain...no regular coffee (and only one decaf)...excellent room service...the server even called for being a little slow (on Sunday at 10 AM)...he was not as slow as a busy hotel on a Sunday morning.Genuine Hotels.com guest review
Very nice hotelGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco We love to hear the word wonderful! Thank you!
"Met my needs"
Last minute decision to stay over in Pasco. Hotel was convenient, well located and fairly comfortable at a price within reason. I would stay there again.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you so much! We look forward to your next stop in our area!
Stay was fine, steak in bar was great.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you! I will make sure to pass this on to my food staff! We look forward to your next visit with us!
The stay overall was great only thing what would have made it excellent would have been complimentary breakfastGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you so much for choosing our location! I am very pleased to hear how much you enjoyed your recent stay with us!
Less than a mile from the Pasco Airport in a great part of town, this motel is perfect for travelers, as well as conventioneers. Older building but the upkeep is very good. Clean, spacious and relaxing.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you very much! We are proud of our asset and love to hear that it is noticed!
There are some really nice rooms around the pool, unfortunately we did not get one of those room. Initially we were given a room that looked over the freeway. They were able to change our room to a different area of the hotel. The restaurant were wonderful! The food and service was great!Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am happy to hear that they were able to find you a better room location for your needs! Please let us know in advance of your next visit and we will do all that we can to get you the pool view!
"Okay budget hotel"
When we first went in we realized that the towels were a little bit damp to the touch and the sockets did not work. However hotel staff did well in responding to my complaints. Everything else was satisfactory.Genuine Expedia guest review
Response by Red Lion Hotel Pasco I am very happy to hear that my staff responded quickly to your concerns! Thank you for choosing our location!
excellent!Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Love that word! Thank you!
"extremely convenient to airport"
This hotel has an extremely large and lodge-like lobby, with some attractive wood-carved reliefs for decoration. Our room was spacious and nicely appointed. Access to the highway and airport is very easy. It's about a 10min drive to Sacajawea State Park and swimming/walking around. It's across the street from the community college, which I imagine provides […] some decent walking around. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco We do have an amazing lobby! I love the wood carvings, when I first started here years ago, one of my jobs was to polish them, so I can really appreciate them :) Hope to see you again soon!
"Good for business week stay"
Everything was good ... Satisfactory I have no complaints .. I stayed a whole week and always came back to a clean quiet room.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Wonderful to hear! I hope that you were able to get out and do something relaxing during that week!
"close to weekend function."
Ideal. just what I was looking for.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Can't get much simpler than that! You are welcome!
I loved the proximity to PSC Airport, decor of the lobby, size/cleanliness of my room. in and out for work so didn't stay long but staff were helpful (letting me print business documents), and everything was seamless.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so happy to hear that my staff was able to help you out as needed! Hopefully next time you have more time to relax and enjoy!
"Red Lion is a great place to stay!"
I was very pleased with the Red Lion Inn. My room was huge with 2 queen beds. I had a little problem figuring out the air conditioning and television remote, but solved it very quickly. My room was very clean and well stocked with clean towels and toiletries. I never had to request towels, they were always replaced and my room was cleaned each day even […] if I left my room late. I found the front desk staff friendly and personable. My room was in the back of the property and very quiet. I never had to use my ear plugs. The bed was amazingly comfortable! I didn't want to get out of it. Room service was quick and food was delivered with a smile. My hamburger and fresh cut french fries were really good. The location is great! Close to a lot of places and very close to the airport. I would definitely stay here again! Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for such a fabulous review! I will make sure to share with all my staff and we look forward to seeing you again soon!
It was the first time staying in Pasco and found it convenient and easy to get to and from all of the locations and shopping.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I would agree that we are centrally located and minutes away from anything! Thank you!
"Very nice hotel and great good."
We realty enjoyed our stay. Very reasonable and excellent staff.Genuine Expedia guest review
Response by Red Lion Hotel Pasco We love hearing the work 'excellent'! Thank you!
The cleanliness of the room was good and it was a good size, although the decor was dated. The bed was comfortable and the internet worked well. The location was good as it was very close to the airport. The air conditioning in the room made a clunking noise, and would only adjust to on or off, so it was either overly cold, or overly hot in the room. […] When I arrived, it was before check in time, so there was not a room available. This was reasonable, however the front desk clerk was very short about this. When I asked about whether I could store my bag as I had a meeting in a short while, he said yes and gestured over his shoulder to an area where no one was stationed. I went to that area and stood, no one was available, and the clerk who had helped me just prior stood at his post engaging his coworker (while I was still within their line of site). I took my bag with me. There was a small gym in the facility (2 treadmills, 2 elliptical machines and a rack of weights). When I was using the gym, the cleaning person propped the door open for about 10 minutes to clean, and restock towels, which significantly increased the temperature in the gym room. If I were returning to this area, I would likely look elsewhere to stay. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I hope that you do try us again! I will be sharing this experience with all of my staff and I thank you so much for bringing this to my attention!
The hotel was well maintained and the staff responded right away to any calls for service. One issue is they had a big party one night and should have warned us it was gone to be going on. But, they did give us a great room far from the action. Still needed ear plugs to sleep though.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Next time we are shooting for the 100%! Thank you so much for choosing our location!
the stay was fine. the directions to the room are awful. and we were given the wrong room ! It was for a wheel chair access and we booked a king size regular room.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am happy to hear that your overall stay went well, but we will definitely follow up with the desk staff on how to properly convey guestroom directions!
Arriving on a midnight flight, I had booked a room so we didn't have to drive home (another hour) and we had to pick up a friend at the airport at noon. We were graciously given a nice room upgrade.The airline had misplaced one of our bags and one of the staff drove me to the airport to retrieve it. All in all, couldn't have been nicer.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so sorry to hear that the airline created some challenges for you on your travels, but am very pleased to hear about my staff's reactions! We look forward to seeing you again in future under better circumstances!
Only issue we had was getting into our room. The room keys / door lock did not work on the first time. Took ten or more triesGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am so sorry to hear this! We will look into this right away!
"Just ok accommodations but great location"
Was a little long in the tooth, especially in the hallways and as you exited the non-lobby doors. I was on the non-highway side of the hotel was it was very quiet. Not so if you end up on the other side.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very pleased to hear you had a quiet nights rest! Whenever you are coming our way, feel free to call ahead so that we can make sure your room location is ideal for you!
"Location was great. The elevator was out."
The soap dish in the shower was full of filthy water. Never got cleaned out. The hotel did not inform you the elevator was out of order, you had to find that out when you got to it. They did not know when it would be back in working order. No discount for the inconvenience.Genuine Expedia guest review
Response by Red Lion Hotel Pasco I am so sorry that the elevator repair was an inconvenience to you, as we do have a second elevator in that wing I will remind the front desk to do a better job of point the guests to the alternate location if this should occur again in future, as well as following up with housekeeping on your guestroom!
"Great location, very nice room"
We had a quick overnight stay before continuing to Olympia, the room was wonderful - clean and comfortable. The service was great, and we thoroughly enjoyed our overnight stay.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for your wonderful review! I will make sure to share with all my staff!
"Red Lion stay"
Staff is very friendly and made me feel at home and willing to help with anything. It is an older facility but in very good condition. No issues and very comfortable.Genuine Expedia guest review
"Convenient location, but needs to be updated"
Old hotel, which is fine, but overall condition and repair needs attention terribly. Dirty walls, AC that doesn't really work, everything just looks tired and worn-down.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you so much for the constructive feedback! We are always looking for ways to improve where needed, and we look forward to seeing you again soon!
Whenever I go to Pasco I stay at the Red Lion because the staff are curtious and very helpful. The hotel is clean and quiet. It is also easy to find ( which is important to someone who has been flying, changing planes all day long).Genuine Expedia guest review
Response by Red Lion Hotel Pasco Will all the options out there, I thank you for your loyalty! We look forward to your next visit!
"Nice hotel but carpet feels sticky"
It smelled bad as entered into the block.Carpet feels sticky. Beds, tv and bathroom are nice.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you for the feedback so that we can improve where needed! We will look into this right away!
We stayed on Mother's Day weekend. We had good service. Room service was quick and the food was hot and reasonably price. Room was clean and comfortable. One complaint. We were just about to go to sleep went someone opened our door and started into the room!!!! They need to update the key system.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for bringing this to our attention so that we can investigate! I am very happy to hear that the rest of your stay was great! We hope to see you again soon!
"Things didn't work"
Had to sleep with windows open because air didn't work. also two outlet didn't work making it hard to recharge our phones or use a hair dryerGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very sorry to hear this! We will try to investigate this room and get this corrected!
"Good Choice for air travelers"
Nice, quiet room to return to after a busy trip to Spain. Appreciated being able to park our car, fly and spend a quiet room after our return from Europe.Genuine Expedia guest review
Response by Red Lion Hotel Pasco I am very pleased to hear how comfortable we made you during your recent return from overseas! We hope to see you again very soon!
Will not stay here againGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am sorry to hear that! I hope that if you are in need of travel in our area again in future that you do give us another opportunity!
I wish it had a continental breakfast deal.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for choosing Red Lion Hotels!
"Ceiling stains, carpet stains, fire alarm "test""
The lobby area and staff were delightful but the room was clearly in need of heavy cleaning and perhaps some repairs. There were water stains all over the ceiling and other stains on the carpet which felt sticky. I didn't walk in bare feet. The cleaning staff had missed a couple of m&ms under the counter left by the previous guest which indicated a […] lack of care. It was a bit disturbing to see clear red/brown fingerprints on the door to the bath. I was sad that the snack bar and the casual restaurant were not open for dinner - only the expensive restaurant. Even the bar didn't seem to sell food so I had to leave the building and drive to find a more casual, lighter dinner. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you so much for the helpful review! As this is not the standard one would expect while staying here we will investigate and correct immediately! We do offer food service in our lounge, so no need to leave the hotel during your next visit! Again, thank you!
"Good choice but getting dated"
Overall a good location and a good hotel. Not as clean and updated-looking as the pictures on their website, but overall OK. One note is that the workout room shown in the picture on the website shows a fixed workout machine, but that has been removed and all there are is a few free weights, one bench, two treadmills and a single exercise cycle. I was […] a bit disappointed with that. Very friendly staff and good on-premises places to eat. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for the valuable feedback!
"a stones throw from the airport"
The beds are very comfortable. The staff are friendly and the free ride to the airport down the road was nice.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you! We are very pleased that you enjoyed your brief visit!
"Reasonable hotel close to the airport"
Reasonable hotel close to the Pascos airport and convenient for an early morning flight. Rooms are ok, fairly standard. Weekends the bar can get a bit noisy.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for choosing our location! I hope you had to opportunity to take advantage of our complimentary airport shuttle!
"Wonderful place to stay"
Great room, Great food. The staff was super, helpful, and friendly. Restaurant staff excellent. Desk staff excellent. It would be a great place to stay when you could use their pool.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I hope you have an opportunity to come see us again this summer, as I agree!
"Convenient for the Airport"
The room was clean and large, the staff friendly, the restaurant has enough variety in food with a decent wine selection, and the shuttle to the hotel was great. (The pickup from the airport has never been speedy, however.) The surrounding neighborhood is nothing to write home about, but the hotel is just a minute from the highway, so it is what it […] is. I will stay here again. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco We very much look forward to seeing you again!
"Nice hotel and close to airport but..."
Waited in line for 15 minutes to check in. There were 3 people waiting in front of me when 3 of us walked in. Only one person working the front check in, but two others behind the counter just looked at everyone in line and kept doing the other things they were doing. Ridiculous!! Unacceptable! Won't be staying there again even though everything else […] was great, including dinner and breakfast. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am very sorry to hear about what you encountered! We will investigate this right away!
"Good location, okay hotel"
We stayed here at the recommendation of a local family friend for one night before taking an early morning flight. The staff was very friendly and the location of the hotel is great. The cleanliness and atmosphere are so-so. The first room we were given reeked of cigarette smoke, so we returned to the lobby and asked for another room. The staff was […] very apologetic and gave us another room. The temperature of the heat in the second room was impossible to control, so we opted for turning it off completely. The bathroom floor was sticky and there were also crumbs on the floor. The decor makes you think that you're getting a really high-quality hotel, but that is deceiving. I'd compare it to a 2.5 star hotel, at best. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you very much for the constructive feedback! We are always looking for ways to improve where needed, so this will be very beneficial to all our staff. We hope to see you again, and look forward to future reviews!
"Great hotel for traveling business man"
Great location for a business man in town. The staff was very friendly and helpful.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very happy to hear that we met your needs during your recent visit, and very pleased to hear that my staff was friendly! Thank you!
"Still the classic"
Still the classic for the Tri Cities, at least the Pasco/Kennewick side. Great location, facilitiy has held up well, restaurant food is very good.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for remaining so loyal! We look forward to seeing you again soon!
"Great for quick stay"
Only bad thing was highway noise, but some slight cleanliness issues. Wrappers left on the floor and shower.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so sorry to hear that! We will address immediately!
Decent clean rooms but overpriced for the experience, guess you're paying for airport proximity.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for your comments, we appreciate the feedback!
"sleep, park and fly was nice staff helpful"
did the sleep, park and fly program the young woman picking me up was very pleasantGenuine Expedia guest review
Response by Red Lion Hotel Pasco Our location is ideal for the park and fly! Thank you so much for choosing our location!
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