"Great hotel for traveling business man"
Great location for a business man in town. The staff was very friendly and helpful.Genuine Hotels.com guest review
"Great for quick stay"
Only bad thing was highway noise, but some slight cleanliness issues. Wrappers left on the floor and shower.Genuine Hotels.com guest review
Hotel close to highway but room was very quiet. Kelly at the front desk was exceptionally helpful and made us feel very important. Room was clean, spacious and with plenty of plump towels. The only thing that would have made it even better would have been a complimentary breakfast. Not impressed with onsite restaurants.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so pleased to hear that your stay was comfortable! I will make sure to thank Kelly for her efforts!
Very nice hotel, unfortunately we were kind of close to the bar and the base of the music kept us up for awhile, also the connecting rooms are not very sound proof, could here everything going on in the room next to us which lasted longer then the music in the bar.Genuine Hotels.com guest review
"Close to Real AG show"
Very Nice!Genuine Hotels.com guest review
"Comfortable overnight stay for Amtrak"
Our family stayed a single night for getting Amtrak from Pasco station. The shuttle service to the station helped us very much. The room was spacious enough for our family. The lobby is also big and looks comfortable. We enjoyed the single stay very much. We'd like to stay longer in the next chance !Genuine Hotels.com guest review
well first of all I called twice to be picked up from the airport I was told by the hotel clerk that the shuttle would be arriving within 15 minutes I called back and then she said I would have to catch a Taxi 1 they never showed up I was offered a ride by someone else who took me to the hotel upon arriving the hotel clerk check me in way in the back […] the room was not cleaned to my expectation I booked a room with one king with a balcony I complained in which she change my room and told me that she would put me on the newer side why did I have to complain to get better services. I was not happy at all I felt she was prejudice customer services are aim to please and she did not use customer services to please. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so very sorry to hear that you had you were not pleased with your recent stay! We take comments such as yours very seriously as we are always looking for ways to improve where needed. I hope to be able to correct this impression on your next stay with us, and would love to hear from you again!
"Excellent, beyond duty service from front-desk"
Everything was done to help us on our way and make the vacation and connections convenient for us. Many thanks !Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco You are so welcome! We hope to see you again soon!
"Nice option in the area"
One of the higher priced hotels in town, it's a nice place to stay. Free shuttle to the airport, a couple of restaruant options on-site and friendly service.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco With all of the options out there, we are very honored that we continue to be your choice! See you soon!
"Close to airport"
Adequate and convenientGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I would agree! See you next time!
Cleaniliness, etc. were fine. It would be nice if they provided either bottled water in the rooms or at least made sure each floors vending machines had it available. I saw other guests checking in being given bottled water, but personally was not offered any. Also if you get "wing 3" on the freeway side it can be a little noisy if you're not used to […] it. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for the feedback! All loyalty members receive bottled water upon check in, so please ask about our program on your next return visit!
The staff was very helpful with the luggage and airport transportation, even arranging a free taxi.Genuine Expedia guest review
Response by Red Lion Hotel Pasco I am very pleased to hear that my staff was so helpful during your recent visit! Thank you for choosing our location!
I missed three plane flights that I had booked because I did not receive a 0430 wake-up call & a 0500 ride to the airport.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so sorry that you missed your wake-up call! As a back up we do provide in room alarm clocks, as well as the ability to set calls via your in room voice messaging system. Your next time thru, please let us know if you need assistance with any of these options!
"Nice Hotel, Close to Airport"
Stayed there only one night but was excellent. We had to be at the airport at 5:oo A.M. and the driver of the shuttle picked us up at our door. My husband could not walk to the front door. Our driver was helpful and happy and that time of the morning. Will stay there again if need be.Genuine Expedia guest review
Response by Red Lion Hotel Pasco That is so wonderful to hear! Thank you very much for sharing!
"updated to a very high level"
Completely satisfied with everything from the size and decor of the room to the excellent restaurant.LGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you very much for the kind comments, we truly look forward to seeing you again soon!
"Old, poor upgrades, reeked of smoke!"
The hotel felt old and out of date, the bathroom within a bathroom made you feel like you were in the 70's and the 80's at the same time! My closet doors only opened half way because someone installed them on the same track. The bed squeeked like I was murdering a family of chipmunks every time I moved. The layout of the hotel is fine if you dont mind […] doing a quarter mile hike from your room back to the front desk, since I had parked at the entrance by my "Wing" I decided for room service and got breakfast... it was lackluster at best and cost $30 for an "international platter" sausage (still cold in the middle) eggs that were midway between scrambled and over easy, a burnt english muffin and wet hashbrowns. The worst part of my non-smoking room was it REEKED of smoke, I can normally ignore this but this was a mix of stale and new smoke in the room, plus my "balcony" wouldnt fully close so the smokers in the room BELOW me were puffing away until 2 in the morning. When I asked staff for a different room, they said I could not because I booked through Expedia, and there wern't any "Expedia rooms" left... Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am so sorry to hear that you did not enjoy your stay with us! We do not have specific inventory set aside for third party reservations, so I am truly sorry to hear that something may have been miscommunicated to you, and I will be following up with all my staff so that this does not occur in future!
It was fine.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for your feedback! We hope to have another opportunity to make it great!
"Very nice hotel with a friendly staff"
Very nice hotel, with a very friendly staff who were helpful and friendly. I only stayed one night, but would definitely go back again.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for choosing our location! We cannot wait to serve you again!
"close to airport and freeway"
Nice people, good room. Room door was old and it looked it. The rest of the room was new and nice. Clean, comfortable beds. Bathroom was clean and water controls made sense(they don't always). I would absolutely stay there again.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for the honest feedback! We will make sure to incorporate your suggestions on our upcoming remodel projects!
"convenience near the airport"
Good value-to-quality ratio. We normally stray in 4-5 star places but for the 2-3 star category this was very clean & comfortable, with free parking, wi-fi, a swimming pool, and sliding glass doors on the ground level which allow you to walk out to it from the back of your room. Need to work on theri A/C though.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco With all of the choices out there, I want to sincerely thank you for staying with us! We hope to see you again soon!
Twice during my three day stay, my door locked itself form the inside. The latch would swing over when I close the door. The second time the maid did it. My room was extremely cold, and the a/c fan could not be adjusted, no matter what settings I put it on. I asked for late checkout, and was given a rude response.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Please accept my sincere apologies for the trouble that you encountered with your night latch on your guestroom door! We will look into this immediately .
"Nice outdoor pool area and comfortable rooms."
We were on the road and had to make a last minute reservation. The kids just wanted to go for a swim after being on the road all day and the outdoor pool area was very nice. The room was clean and the beds were comfortable. We came in late so we did not have the opportunity to try the restaurants/bar. The only thing that hasn't been updated seems to […] be the doors in the room, they looked worn and could use a fresh coat of paint. Overall, it was a good experience. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco There is nothing better than a swim after a long hot day! We look forward to having you as our guest again in future!
"Best place in the Tri-Cities"
Nothing bad to say about this place. Friendly staff and a nice bar/restaurant to watch some football (real American football).Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Is there any other kind? :) Look forward to having you as our guest again soon!
Spent the night there. At in the bar. Good food, good service. The room was nice, but there was fan that rattled all night long. The room could have been in better shapeGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am very happy to hear that you enjoyed your dining experience in our bar while you were here! I will make sure to have my staff check into the other points you mentioned as we are always looking for ways to improve where needed!
Room and common areas very clean. Only fault was chaise lounges around pool were saggy and run down. Breakfast in restaurant was good but more expensive. Wine bar had large wine list but closed early (8:30) so let us take to our room. Don't count on late meal or drinks hereGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am happy to hear you enjoyed our rooms
"First time at Red Lion"
I would have given all 4 but the manger was unable to change our room due to booking through a different an online site there was a party going on the evening we arrived we where not aware of and the manger was sorry that he wasn't able to contact us before hand, the manager said he could not change our room and we needed to check back with him the […] next morning. Yes the party was loud. The second night we stayed no problems, it would have been nice if the manager would have checked in with us to see how we felt about the room. We Loved the room the second night King size bed was heaven and the shower was nice and hot. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very happy to hear that we were able to turn your stay around on the second day of your stay!
"This Red Lion needs some work"
Upon entering the lobby, I was greeted at the desk by a very pleasant and professional young woman. So lets say now you will be in good hands thanks to the staff. The only issue I have is that of image. It immediately struck me as I went down the hall to my room, that the hallway seemed very "gloomy," for the lack of a better word and the carpet soiled […] and even worn in a couple of areas. Also, concerning the carpet, couldn't help but notice a wrinkle or two which is another sign repairs need to be made. I only say this because this "image" issue does take away from the Pasco Red Lion's reputation as being one of the better places to stay. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you for you comments. I wanted to let you know that we are excited about our upcoming hallway renovations and hope to hear what you think about it upon their completion.
Overall, satisfactory hotel. Mostly clean, a little outdated, but nice. Bar was good, and had good food. I would probably stay here again.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so glad to hear you enjoyed your stay. We have several renovations coming up this year and hope you will be back to enjoy them. It is nice to have the bar and restaurant on sight for your convenience
They had very comfortable beds and a nice out door pool. I would most definitely stay here again.Genuine Expedia guest review
Response by Red Lion Hotel Pasco I agree that there is nothing better than an outdoor pool on a hot summer day!
My room was very clean and cozy!! The staff was great.Genuine Expedia guest review
Response by Red Lion Hotel Pasco I am so very pleased that we were able to take such great care of you during your recent stay! Thank you!
"Nice place to stay"
The rooms were very nice. Staff was helpsul and the overall facitiry is in great shape.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for choosing our location! We look forward to seeing you again!
"no computer backup"
I arrived at 1 am and the hotel computer was down. The nice receptionist had a list of papers, nevertheless errors occurred and I was sent to an occupied room. This should not have happened if the hotel would have a backup. The owners of this hotel could purchase another computer without reducing their travels to the caribbeansGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am so sorry that this occurred! While we do have a central database, we do have procedures in place to avoid any inconvienance to our customers in the event that we are not able to access it. Upon hearing about your circumstance we immediately retrained all of our associates on these steps so that it cannot happen again in future!
"Large place and spacious rooms."
The hotel was nice. Everything I wanted was there or close by, after traveling and working all day, I didn't want to spend alot of time looking for a good place to eat. The restaurant at the hotel was just fine.Genuine Expedia guest review
Response by Red Lion Hotel Pasco As we offer many dining options at this facility, I am happy to hear that this worked out well for your travel needs!
We had a really great time and took advantage of both the in-hotel bar and the pool. Customer service was excellent and the room was nice and clean. They must have recently remodeled because our room was beautiful!Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you so much for letting us know how much you enjoyed your stay! We are in the process of many upgrades and I look forward to surprising you again in the near future!
A perfect location, convenient to everything. Enjoyed our 50 year class reunion there.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I look forward to seeing you again at the 60th class reunion!
"Excellent for our quick stay"
LOL...we were only at the hotel for about 8 hours. Flew in late (11pm) on a Saturday night from one graduation and had to leave at 7am to make it to the next graduation. The hotel was clean & quiet for our brief stay. The hotel staff was friendly and helpful in the am when I stumbled into the lobby looking for more coffee. (Free at the front desk.) […] They even got soy milk creamer from the snack shop (which wasn't open yet) for my daughter's coffee. Read moreGenuine Expedia guest review
Every thing was nice in this hotel. If you want afordable food you do have to go someplace else. Pricey resturaunts. Nice pool, room was great. Bed was real nice.Genuine Hotels.com guest review
"right off the freeway"
Hotel was very nice and hotel staff very helpful. Unfortunately they stop serving coffee in the lobby at 7am so couldn't get a cup to goGenuine Hotels.com guest review
Very clean. Great place. They had a large group party of some sort going on with music and a open bar. The Hotel was so well insulated that we never heard a thing. Good location with easy freeway access no matter which direction you were headed. If we ever have an event in the Pasco area again we will use this Hotel.Genuine Hotels.com guest review
"Nice stay even with rough edges."
The elevator nearest our room was broken, so we had to drive around the building and use a different one and then walk the entire length of the hotel to get to our room. The Ice machine closest to our room was leaking and the carpet within three feet of it was soaked. However, the beds were unusually comfortable for a hotel, and I'm used to a tempurpedic […] mattress. The food was good; we ordered room service. Having a microwave and hair dryer was very nice. I really liked the soaps they provided. Overall a very nice stay. Read moreGenuine Expedia guest review
"Business one nighter close to airport"
Business one nighter close to airportGenuine Hotels.com guest review
".Best location to Trac"
Wonderful! Easy on and off the freeway and very convenient to the baseball complex where we were from early morning till late afternoon. Will stay here again!Genuine Hotels.com guest review
Good value for the rate paid. Convenient to airport for early or late flights. Rooms updated.......... large roomsGenuine Expedia guest review
"good place; lousy room"
3161 is the worst room in the hotel, especially when Charlie's Produce backs up at 5 a:m and starts the engines and keeps them cranking all morning. That was NOt a pleasant experience.Genuine Hotels.com guest review
"Convenient for Airline departure"
Shuttle to meet the Airline departure and they allowed us to leave our vehicle until we returned. They also provided transportation back to the hotel when we returned.Genuine Expedia guest review
Great hotel for the price. Staff was easy to work with.Genuine Expedia guest review
I have stayed there before. Convenient to Pasco AirportGenuine Hotels.com guest review
"Good for business or pleasure."
Staff was exceptionall friendly, however, service was slow, took a long time to get my breakfast serviced. Menu not the greatest unless you wanted to order everything as a "side". Room was nice, large, and comfortable, best of all it was fairly quiet. Bed was comfortable.Genuine Expedia guest review
"Quick easy stay"
Stayed here a night, very clean, has everything you need within a mile. Grocery store down the road, food and booze within the hotel.If I find myself in the Tri-Cities area for business again I will stay here.Genuine Hotels.com guest review
"In the middle of nowhere"
The place is beautiful and luxurious. But if your hungry, you better have a car. My flight was postponed till next day and took shuttle to hotel. Needed dinner and had to walk one mile in the freezing cold to find places to eat. Also, the pillows are those really soft ones....I'm not a fan. Breakfast looked and smelled great....but wasn't included in […] my reservation. The room was clean and mattress was comfortable. Read moreGenuine Hotels.com guest review
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