"updated to a very high level"
Completely satisfied with everything from the size and decor of the room to the excellent restaurant.LGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you very much for the kind comments, we truly look forward to seeing you again soon!
"Old, poor upgrades, reeked of smoke!"
The hotel felt old and out of date, the bathroom within a bathroom made you feel like you were in the 70's and the 80's at the same time! My closet doors only opened half way because someone installed them on the same track. The bed squeeked like I was murdering a family of chipmunks every time I moved. The layout of the hotel is fine if you dont mind […] doing a quarter mile hike from your room back to the front desk, since I had parked at the entrance by my "Wing" I decided for room service and got breakfast... it was lackluster at best and cost $30 for an "international platter" sausage (still cold in the middle) eggs that were midway between scrambled and over easy, a burnt english muffin and wet hashbrowns. The worst part of my non-smoking room was it REEKED of smoke, I can normally ignore this but this was a mix of stale and new smoke in the room, plus my "balcony" wouldnt fully close so the smokers in the room BELOW me were puffing away until 2 in the morning. When I asked staff for a different room, they said I could not because I booked through Expedia, and there wern't any "Expedia rooms" left... Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am so sorry to hear that you did not enjoy your stay with us! We do not have specific inventory set aside for third party reservations, so I am truly sorry to hear that something may have been miscommunicated to you, and I will be following up with all my staff so that this does not occur in future!
It was fine.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for your feedback! We hope to have another opportunity to make it great!
"Very nice hotel with a friendly staff"
Very nice hotel, with a very friendly staff who were helpful and friendly. I only stayed one night, but would definitely go back again.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for choosing our location! We cannot wait to serve you again!
"close to airport and freeway"
Nice people, good room. Room door was old and it looked it. The rest of the room was new and nice. Clean, comfortable beds. Bathroom was clean and water controls made sense(they don't always). I would absolutely stay there again.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you for the honest feedback! We will make sure to incorporate your suggestions on our upcoming remodel projects!
"convenience near the airport"
Good value-to-quality ratio. We normally stray in 4-5 star places but for the 2-3 star category this was very clean & comfortable, with free parking, wi-fi, a swimming pool, and sliding glass doors on the ground level which allow you to walk out to it from the back of your room. Need to work on theri A/C though.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco With all of the choices out there, I want to sincerely thank you for staying with us! We hope to see you again soon!
Twice during my three day stay, my door locked itself form the inside. The latch would swing over when I close the door. The second time the maid did it. My room was extremely cold, and the a/c fan could not be adjusted, no matter what settings I put it on. I asked for late checkout, and was given a rude response.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Please accept my sincere apologies for the trouble that you encountered with your night latch on your guestroom door! We will look into this immediately .
"Nice outdoor pool area and comfortable rooms."
We were on the road and had to make a last minute reservation. The kids just wanted to go for a swim after being on the road all day and the outdoor pool area was very nice. The room was clean and the beds were comfortable. We came in late so we did not have the opportunity to try the restaurants/bar. The only thing that hasn't been updated seems to […] be the doors in the room, they looked worn and could use a fresh coat of paint. Overall, it was a good experience. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco There is nothing better than a swim after a long hot day! We look forward to having you as our guest again in future!
"Best place in the Tri-Cities"
Nothing bad to say about this place. Friendly staff and a nice bar/restaurant to watch some football (real American football).Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Is there any other kind? :) Look forward to having you as our guest again soon!
Spent the night there. At in the bar. Good food, good service. The room was nice, but there was fan that rattled all night long. The room could have been in better shapeGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am very happy to hear that you enjoyed your dining experience in our bar while you were here! I will make sure to have my staff check into the other points you mentioned as we are always looking for ways to improve where needed!
Room and common areas very clean. Only fault was chaise lounges around pool were saggy and run down. Breakfast in restaurant was good but more expensive. Wine bar had large wine list but closed early (8:30) so let us take to our room. Don't count on late meal or drinks hereGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am happy to hear you enjoyed our rooms
"First time at Red Lion"
I would have given all 4 but the manger was unable to change our room due to booking through a different an online site there was a party going on the evening we arrived we where not aware of and the manger was sorry that he wasn't able to contact us before hand, the manager said he could not change our room and we needed to check back with him the […] next morning. Yes the party was loud. The second night we stayed no problems, it would have been nice if the manager would have checked in with us to see how we felt about the room. We Loved the room the second night King size bed was heaven and the shower was nice and hot. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very happy to hear that we were able to turn your stay around on the second day of your stay!
"This Red Lion needs some work"
Upon entering the lobby, I was greeted at the desk by a very pleasant and professional young woman. So lets say now you will be in good hands thanks to the staff. The only issue I have is that of image. It immediately struck me as I went down the hall to my room, that the hallway seemed very "gloomy," for the lack of a better word and the carpet soiled […] and even worn in a couple of areas. Also, concerning the carpet, couldn't help but notice a wrinkle or two which is another sign repairs need to be made. I only say this because this "image" issue does take away from the Pasco Red Lion's reputation as being one of the better places to stay. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you for you comments. I wanted to let you know that we are excited about our upcoming hallway renovations and hope to hear what you think about it upon their completion.
Overall, satisfactory hotel. Mostly clean, a little outdated, but nice. Bar was good, and had good food. I would probably stay here again.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so glad to hear you enjoyed your stay. We have several renovations coming up this year and hope you will be back to enjoy them. It is nice to have the bar and restaurant on sight for your convenience
They had very comfortable beds and a nice out door pool. I would most definitely stay here again.Genuine Expedia guest review
Response by Red Lion Hotel Pasco I agree that there is nothing better than an outdoor pool on a hot summer day!
My room was very clean and cozy!! The staff was great.Genuine Expedia guest review
Response by Red Lion Hotel Pasco I am so very pleased that we were able to take such great care of you during your recent stay! Thank you!
"Nice place to stay"
The rooms were very nice. Staff was helpsul and the overall facitiry is in great shape.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you so much for choosing our location! We look forward to seeing you again!
"no computer backup"
I arrived at 1 am and the hotel computer was down. The nice receptionist had a list of papers, nevertheless errors occurred and I was sent to an occupied room. This should not have happened if the hotel would have a backup. The owners of this hotel could purchase another computer without reducing their travels to the caribbeansGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am so sorry that this occurred! While we do have a central database, we do have procedures in place to avoid any inconvienance to our customers in the event that we are not able to access it. Upon hearing about your circumstance we immediately retrained all of our associates on these steps so that it cannot happen again in future!
"Large place and spacious rooms."
The hotel was nice. Everything I wanted was there or close by, after traveling and working all day, I didn't want to spend alot of time looking for a good place to eat. The restaurant at the hotel was just fine.Genuine Expedia guest review
Response by Red Lion Hotel Pasco As we offer many dining options at this facility, I am happy to hear that this worked out well for your travel needs!
We had a really great time and took advantage of both the in-hotel bar and the pool. Customer service was excellent and the room was nice and clean. They must have recently remodeled because our room was beautiful!Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you so much for letting us know how much you enjoyed your stay! We are in the process of many upgrades and I look forward to surprising you again in the near future!
A perfect location, convenient to everything. Enjoyed our 50 year class reunion there.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I look forward to seeing you again at the 60th class reunion!
"Excellent for our quick stay"
LOL...we were only at the hotel for about 8 hours. Flew in late (11pm) on a Saturday night from one graduation and had to leave at 7am to make it to the next graduation. The hotel was clean & quiet for our brief stay. The hotel staff was friendly and helpful in the am when I stumbled into the lobby looking for more coffee. (Free at the front desk.) […] They even got soy milk creamer from the snack shop (which wasn't open yet) for my daughter's coffee. Read moreGenuine Expedia guest review
Every thing was nice in this hotel. If you want afordable food you do have to go someplace else. Pricey resturaunts. Nice pool, room was great. Bed was real nice.Genuine Hotels.com guest review
"right off the freeway"
Hotel was very nice and hotel staff very helpful. Unfortunately they stop serving coffee in the lobby at 7am so couldn't get a cup to goGenuine Hotels.com guest review
Very clean. Great place. They had a large group party of some sort going on with music and a open bar. The Hotel was so well insulated that we never heard a thing. Good location with easy freeway access no matter which direction you were headed. If we ever have an event in the Pasco area again we will use this Hotel.Genuine Hotels.com guest review
"Nice stay even with rough edges."
The elevator nearest our room was broken, so we had to drive around the building and use a different one and then walk the entire length of the hotel to get to our room. The Ice machine closest to our room was leaking and the carpet within three feet of it was soaked. However, the beds were unusually comfortable for a hotel, and I'm used to a tempurpedic […] mattress. The food was good; we ordered room service. Having a microwave and hair dryer was very nice. I really liked the soaps they provided. Overall a very nice stay. Read moreGenuine Expedia guest review
"Business one nighter close to airport"
Business one nighter close to airportGenuine Hotels.com guest review
".Best location to Trac"
Wonderful! Easy on and off the freeway and very convenient to the baseball complex where we were from early morning till late afternoon. Will stay here again!Genuine Hotels.com guest review
Good value for the rate paid. Convenient to airport for early or late flights. Rooms updated.......... large roomsGenuine Expedia guest review
"good place; lousy room"
3161 is the worst room in the hotel, especially when Charlie's Produce backs up at 5 a:m and starts the engines and keeps them cranking all morning. That was NOt a pleasant experience.Genuine Hotels.com guest review
"Convenient for Airline departure"
Shuttle to meet the Airline departure and they allowed us to leave our vehicle until we returned. They also provided transportation back to the hotel when we returned.Genuine Expedia guest review
Great hotel for the price. Staff was easy to work with.Genuine Expedia guest review
I have stayed there before. Convenient to Pasco AirportGenuine Hotels.com guest review
"Good for business or pleasure."
Staff was exceptionall friendly, however, service was slow, took a long time to get my breakfast serviced. Menu not the greatest unless you wanted to order everything as a "side". Room was nice, large, and comfortable, best of all it was fairly quiet. Bed was comfortable.Genuine Expedia guest review
"Quick easy stay"
Stayed here a night, very clean, has everything you need within a mile. Grocery store down the road, food and booze within the hotel.If I find myself in the Tri-Cities area for business again I will stay here.Genuine Hotels.com guest review
"In the middle of nowhere"
The place is beautiful and luxurious. But if your hungry, you better have a car. My flight was postponed till next day and took shuttle to hotel. Needed dinner and had to walk one mile in the freezing cold to find places to eat. Also, the pillows are those really soft ones....I'm not a fan. Breakfast looked and smelled great....but wasn't included in […] my reservation. The room was clean and mattress was comfortable. Read moreGenuine Hotels.com guest review
Great service. And great bar is a place to enjoy and relax.Genuine Hotels.com guest review
"I liked it."
Very comfortable beds; large, quiet room; great breastfast buffet.Genuine Expedia guest review
"Oldie but not so goodie"
Large room, double bathroom sinks, view of pool. Good TV, weak cable channels. Good airport shuttle. Cottage cheese ceiling, icemaker down the hall did not work, room not cleaned one out of 4 days, breakfast not included and very expensive. We probably will not return.Genuine Hotels.com guest review
"Plumbing noise and leaking stairwell"
It was not good at all. I checked in and went to the room and there was a terrible noise coming from what sounded like the pipes. I called the front desk and they said they woudl check it out. An hour later the noise was just as bad and I called the front desk again and was told they had recieved dn ce2htey eh eocEGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco We do apologize for any inconveniences that you had during your stay in regards to noise in your room. . We appreciate you taking the time to rate our hotel based on the experiences. You are a valued guest and we hope to better serve you during your next stay
"priced too high for what you get"
The ventilation in the room didn't work very well and it challenging to regulate the temperature. The food was fair at best. But we were there with the XC state meet and the hotel was full with student athletes and they had to crank out the food.Genuine Expedia guest review
It was a convient location. They appear to be remodeing. Some of the long term tenents are too loud.Genuine Hotels.com guest review
"I will stay again!"
Staff very friendly and prompt. Bed was very comfortable and nice shower. The wi-fi fast and the desk space very convenient. Nice, nice large screen TV. Pretty quiet the night I was there but when my neighbors opened and closed their door the aircurrents caused my door to rattle loud enought I thought someone was trying to come in. A little disconcerting […] until I realized what was happening. I have stayed here before and will definitely stay again anytime I need a hotel in the area! Room service was wonderful, allowed me to work through the evening and still have a nice dinner! Read moreGenuine Expedia guest review
"Comfy and clean"
We stay here every three weeks while passing through as our half way point. Staff is very polite and breakfasts are delicious and reasonable.Genuine Hotels.com guest review
"We were a little surprised"
Two things that bothered us. Why would a hotel not have automatic doors? We struggled with our heavy luggage and opening not one door but two to get into the hotel. The second thing was, we stayed in at least 8 different hotels this trip and yours was the nicest place but the worst shampoo and conditioner I have ever used. The bottles were so small […] only one person could use it and they were the worst quality. Would have thought a place as nice as yours could have provided a little better quality. Other than that great place Read moreGenuine Hotels.com guest review
"Red lion Hotel Pasco, Wa"
I wasn't there very long but I was impressed by the friendliness of the staff I met. the only complaint I would have was not getting the wake up call I needed at 3 amGenuine Hotels.com guest review
"Would stay here again"
We liked our stay very much. The only disappointing thing was the slow service from the kitchen. We were not there during a busy time. Staff was friendly and the food delicious.Genuine Hotels.com guest review
Rooms are outdated and walls are very thin. You can hear surrounding rooms conversatoins.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very sorry to hear that you did not enjoy your recent stay with us. I am very pleased to say that we are in the process of planning many updates to our hotel in 2013 to include guestroom and meeting room space! I look forward to hear how we may differ on future stays at our location!
"Older space, needs TLC"
Non smoking room stank of stale cigarette smoke. Shower was nearly unusable, took superhuman strength to turn on / off. Besides that things were fine.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you for the valuable feedback! We are in the process of planning several upgrades to our facility in 2013, and I am happy to say that faucets are currently on the list of upgrades we will be completing. I am very sorry to hear that someone may have smoked in your guestroom, and am hoping that you reported this during your stay, but we will be on the lookout for this, again thank you!
Didn't know anything about the town - went for the Hydro races. Races were great but no restaraunts nearby (as a matter of fact - nothing near by#. Hotel restaraunt with larger menu was closed #6 am - 4pm) but never opened afterwards either. Smaller, more trendy restaraunt had very little menu items and quite pricey. Also would have been nice to have […] known at booking that the hotel was sponsoring a "Boat Race Bash" which included 4 rap bands. Nothing against rap music, just not in my quick pics of music. However, the 9pm to 1:40 am thumping and miscellaneous noise was difficult, at best, to try sleeping thru. Hotel was good enough to let us know that our original room was overlooking the stage, can't imagine how loud that would have been, but luckily they moved us across the hall. Hotel complex is very large and well taken care of. College right across the street and airstrip just down the road. Great coffee stand in parking lot!!!! Life saver for sure after little sleep.. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am happy to hear that you found our staff to be so friendly and our hotel well maintained! If you are ever in our area again, please let us know and we will find you a room close to the lobby and the coffee stand!
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