Rooms are outdated and walls are very thin. You can hear surrounding rooms conversatoins.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very sorry to hear that you did not enjoy your recent stay with us. I am very pleased to say that we are in the process of planning many updates to our hotel in 2013 to include guestroom and meeting room space! I look forward to hear how we may differ on future stays at our location!
"Older space, needs TLC"
Non smoking room stank of stale cigarette smoke. Shower was nearly unusable, took superhuman strength to turn on / off. Besides that things were fine.Genuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you for the valuable feedback! We are in the process of planning several upgrades to our facility in 2013, and I am happy to say that faucets are currently on the list of upgrades we will be completing. I am very sorry to hear that someone may have smoked in your guestroom, and am hoping that you reported this during your stay, but we will be on the lookout for this, again thank you!
Didn't know anything about the town - went for the Hydro races. Races were great but no restaraunts nearby (as a matter of fact - nothing near by#. Hotel restaraunt with larger menu was closed #6 am - 4pm) but never opened afterwards either. Smaller, more trendy restaraunt had very little menu items and quite pricey. Also would have been nice to have […] known at booking that the hotel was sponsoring a "Boat Race Bash" which included 4 rap bands. Nothing against rap music, just not in my quick pics of music. However, the 9pm to 1:40 am thumping and miscellaneous noise was difficult, at best, to try sleeping thru. Hotel was good enough to let us know that our original room was overlooking the stage, can't imagine how loud that would have been, but luckily they moved us across the hall. Hotel complex is very large and well taken care of. College right across the street and airstrip just down the road. Great coffee stand in parking lot!!!! Life saver for sure after little sleep.. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco I am happy to hear that you found our staff to be so friendly and our hotel well maintained! If you are ever in our area again, please let us know and we will find you a room close to the lobby and the coffee stand!
clean, quiet, convenient location but a bit outdatedGenuine Expedia guest review
"close and concevenient to airport and highways."
The hotel was extremely close and convenient to the airport and main highways. It was clean and the staff was helpful and kind. The only drawback was no breakfast other than in the restaurant that was a little pricey.Genuine Expedia guest review
Carpets were dirty, and as a result the hotel smelled bad, especially the elevators. The lack of attention to cleanliness overwhelmed everything else.Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so sorry that we just missed you! I am unaware of the area that you saw that needed additional attention; however, we did have all of our carpets shampooed on July 23. We appreciate your feedback and look forward to providing exceptional service on your next stay!
"Close to airport"
I am 100% impressed with the problem solving approach of Zac at the desk who took care of a significant problem we had when a foreign guest missed her flight. When I come to the Pasco airport I intend to always use the Red Lion Motel and will recommend it to anyone who asks!Genuine Hotels.com guest review
My overall experience of the stay was not great. First my room key did not work. Then my room did not have a desk chair and then I tried calling the frontdesk and no one answered the phone for hours. I had to go downstairs. I tried taking a bath that night and found hair all over the bathtub. The next day when housekeeping cleaned up my room, I found […] hair in the towel. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am so sorry to hear about your dissatisfaction with your recent stay with us! We do have 24 hours desk and housekeeping staff to attend to our guests needs and was not aware that this had occurred, however we have shared your experience with all of our staff members so that this can be avoided in future. Thank you for the valuable feedback on how we may improve!
"close to freeway"
Our room was bottom level facing the pool. We enjoyed the pool area. Room was clean. Closet and bathroom could use some updating. The staff was nice. Left a ring and called next day they had ring. Mailed it that day.Genuine Hotels.com guest review
"Disappointed! Worst Rollaway Bed I have ever seen!"
Had to ask for the rollaway bed and then when we got it, it was awful-Springs sticking out. Front desk people seemed put out when you asked for something. The room was clean but the halls were hot and stuffy. Stayed at the Hilton garden Inn on way back-MUCH BETTER CHOICE and cheaper!Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco Thank you so much for taking the time to tell us how we can improve on the services we provide! I am very regretful that the rollaway you received was not up to our standard so I will have all rollaway beds inspected right away for the condition you noted. I look forward to hearing how your future stays with us have improved!
"Great pool...not so great rooms"
Although the hotel was beautiful, our first rooms TV didn't work, once they were unable to fix it, they moved our room without any problems. However, our next rooms air conditioning didn't work and when it's 105' outside, you really need air conditioning. We called to have it looked at and it seemed to be fixed and working but when we came back 3 hours […] later it had stopped working all together, and our room was horribly hot! We were also under the assumption that our stay included the breakfast option, which appearently it didn't so when I received my bill at the end of our stay, it was surprising to see 2 charges for $40.00 breakfasts that weren't all that great to begin with. Read moreGenuine Expedia guest review
"close to airport and freeway for shopping"
Very enjoyable stay, close to everything, easy access to room, it was a first floor room so parking was outside the door. very nice coffee , microwave and frig in a stand.Genuine Hotels.com guest review
I also appreciated the eco-conscious bath products and general lack of waste.Genuine Expedia guest review
Older hotel. Rooms have been updated and aren't too bad. The location is extremely convenient. It's a long distance from the front desk to the room. The staff was short handed when I checked in so the process of checking in wasn't the best. Overall it was a lackluster experience.Genuine Hotels.com guest review
"closet to highway and airport"
It was great for brief over night stayGenuine Hotels.com guest review
"Average Hotel on Sunday night"
The Red Lion Hotel in El Paso was an hotel that met the basic requirements for an overnight stay. The room overlooked the parking lot. The main resturant was closed so we had to eat at the bar on bar stools. Satisfactory here should be taken to mean that it meet what we were looking for during this phase of the trip; nothing bad but nothing outstanding; […] met expectations. Thank you. Read moreGenuine Hotels.com guest review
"Will not stay in Pasco again"
This hotel is a little dated. Clean, but just shabby. Did not like Pasco at all!Genuine Hotels.com guest review
Response by Red Lion Hotel Pasco I am very disappointed that you did not enjoy your recent stay with us! We take comments such as yours very seriously, and are constantly looking for ways to improve, both in service and appearance. I am very pleased that you found us to be clean! While we are planning many improvements, I look forward to hearing what our customers would like to see, please feel free to reach out to me at the hotel with any ideas that you have!
"Clean and very comfortable"
We enjoyed our stay. Beds were very comfortable, and room was clean and nicely updated. Ended up in a handicap room which was a first, Overall very happy with this hotelGenuine Hotels.com guest review
"Hooked after the first trip!"
I loved it, Red Lion is the only spot for me.Genuine Hotels.com guest review
"pleasant experience overall"
The room accomodation were excelent and features provided such as micro, small refrig and coffee maker were appreciated. Desk, lounge chair and substantial bathroom were a welcome surprise. I would definitely stay at this hotel or Red Lion chain again.Genuine Expedia guest review
"Red Lion, Pasco"
Very clean but not located near any resturants. Food from hotel is expensive......very good, but expensive. Hotel is quite. Air conditioning in room was marginal, but that was due to a mechanical problem. I didn't feel like moving so just opened a window at night and lived with it.Genuine Hotels.com guest review
Always a pleasure to stay at the Red Lion Hotel Pasco. Airport transport excellent.Genuine Hotels.com guest review
They definetly put more money and maintenance into their lobby area, restaurants and entry. While the room was clean and adequate the AC had a broken knob so you couldnt turn it on (we borrowed the knob from our other partys room) then we did turn it on and it was so squeeky we couldnt stand to listen to it! Other than the AC needing oil and maintenance […] before the hot season is there to stay the rest was great. Read moreGenuine Hotels.com guest review
Nice newly remodled lobby. Resturant/bar area is nice to relax and enjoy eveningGenuine Expedia guest review
Wi-fi did not work and they were unable to help me make it work. Air conditioner did not seem to be controlled by the thermostat and kept the room freezing cold. We finally just turned it off and opened the glass sliding door. Other than that is was okay. The room was spacious and nicely decorated. There were no amenities like a continental breakfa […] st. Read moreGenuine Expedia guest review
"Not all that...for a pet friendly room..."
The lock on the door was loose. We stayed in a pet friendly room and it seemed that they dont really take care of these rooms like they would a room that did not allow pets. Maybe if the floors inside were laminate it would feel cleaner.Genuine Hotels.com guest review
"Close to Tri-Cities Airport"
This is a great place to stay, especially if you are flying out of the Tri-Cities Airport. You can leave your car parked at the hotel and save significantly on airport parking fees. (They do charge a one-time $25 fee to park at the hotel, but that's way better than what you pay at the airport over several days.) The hotel shuttle starts at 4:30 a.m. […] (no joke when you have to be at the aiport by 5 a.m. to get through security) and when you return you just pick up the courtesy phone (located next to baggage claim) and ask for a ride back from the airport to the hotel. Read moreGenuine Hotels.com guest review
"Parts are nice, others are not"
Parts of the hotel sit right on the edge of the freeway and those rooms are noisy. you have to drive right around the garbage station and is not aesthetically pleasing at wing C. Pool and spa are nice but they kicked us out earlier than the closing time. Beds were comfortable. Buffet breakfast was not very good.Genuine Expedia guest review
"pricy for the room and location"
The room is not so nice and seems to be getting a bit run down. They should have included a breakfast, although we left to early to benefit from it. Wifi was available, which is good, but it was weak in our room.Genuine Expedia guest review
"Red Lion Pasco WA - Best if you are flying"
Always stay here when I leave from Pasco airport. So close you could walk to airport but free shuttle is wonderful. If you stay one night at the hotel you get free parking for the entire length of your plane trip. Great, clean, quiet rooms.Genuine Hotels.com guest review
"Very nice hotel, clean and comfortable!"
I would have given it 5 stars but we got the side of the hotel facing the freeway and each room has a sliding glass door which allows a lot of traffic noise in...lucky we sleep with a fan on for white noise or we would have never gotten to sleep! Other than that it's a great hotel!Genuine Hotels.com guest review
"Red Lion Inn Pasco"
Room was great, it has been updated, beds were comfortable, a lot of room to move around in and shower head was up high. Staff did a great job at making me feel at home.Genuine Hotels.com guest review
"Great place to stay close to the airport"
I was surprised how much I liked this hotel. Clean, comfortable rooms very well appointed, located literally in walking distance to the airport entrance, friendly staff and very nicely decorated hotel. Some of the rooms are a long way from the lobby. The room was excellent. The only criticism I had was that there was no evident place to park for check-in. […] I had to park in a location that seemed like it was in another county and then walk to check-in, in the windy cold and snow. When I mentioned it the desk attendant said, "Oh you could have just ignored the 'no parking' signs and parked in front." Well, nice to know that after I had walked all that way. If it is really OK to park there for check-in then they should either remove the numerous "No Parking" signs that are located there, or add "unless checking in!" Otherwise, this was a wonderful stay and I would highly recommend it to those traveling through the Pasco airport. It exceeded my expectations. Read moreGenuine Hotels.com guest review
"Red Lion - Pasco, Wa."
Then room was clean, we had asked for a king bed and got a room with 2 queen beds, the safety latch on the door was broke and held together with scotch tape, we told the front desk and nothing happen for a day and we reported again and a maintenance person came quickly and repaired, and room was noisy from other guest (soccer teams)Genuine Hotels.com guest review
"Good for business trips"
This is a good place to stay on business. Rooms were clean and the people were friendly and helpful. The wing I was in was fairly quiet and let me get my work done. The bed was really comfy (I fell asleep one night before I put PJs on!) overall a good business hotel.Genuine Hotels.com guest review
"Excellent service from the front desk."
Assuming I made a mistake when making my reservation date, we did not have the assumed reservation. The front desk had to go into Hotel.com in order to make changes necessary. He did so willingly without embarrasment to me. He also honored the rate quoted and up graded our room. Thank you.Genuine Hotels.com guest review
My stay was enjoyable and very pleasant. It was comfortable and the staff was excellent. I would recommend this hotel to all.Genuine Expedia guest review
"Satisfied With My Accomodations"
I stayed here for one night on business. I arrived to town much earlier than I expected to and since the room was ready they allowed me to check in before 11:00am, which is nearly unheard of. Upon checkin they asked if I would like a complimentary upgrade to a different wing since my room was near the freeway and would be quite loud. The rooms are nice […] enough and the bathrooms are recently renovated. Staff was friendly. Read moreGenuine Expedia guest review
"Quiet Night stay"
The hotel is smoke free! I love that. I had a quiet night, no noise from the outside at all. Would stay there again.Genuine Hotels.com guest review
"Red Lion Hotel in Pasco, Washington"
Will stay there again, comfortable beds,great staff.Genuine Hotels.com guest review
the room was nice except the bathroom mirror was dirty, there was popcorn kernals on the floor and in the chair, there were ants crawling all over the bathroom floor and in the shower, and there was no do not disturb door hanger for us to put out. We asked for a paper to be delivered sunday morning, and they did not do that. when i called the desk i […] was told they were by themselves and could not bring a paper to us. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco Thank you very much for bringing this to our attention as we have since done a complete retraining of our staff, to include the addition of a room inspector to make sure that this cannot happen in future. We look forward to hearing how you enjoy future visits with us!
This hotel is extremely clean, comfortable and located very near the airport. The only problem is that they DO NOT have a 24 hr. shuttle to the airport as advertised on Hotels.com and at their own reservation line. Their driver does not come on duty until 4a.m. If you have an early morning flight, you may want to keep this in mind. I was told at check-in […] that I needed to be at the airport 1 1/2 hr. prior to my flight but that wasn't possible with the shuttle not being 24 hr. Read moreGenuine Hotels.com guest review
It was very helpful being so close to the airport. Not much of a "gym" but the rest was very well. : )Genuine Hotels.com guest review
I READ BEFOR GOING TO RED LION SOME LESS THAN COMPLINENTARY REVIEWS............THINGS HAVE CHANGED........HOTEL CLEAN........BED VERY COMFY W/O A CRINKLY MATTRESS COVER.........FOOD VERY GOOD.............I EVEN GOT A FREE RIDE TO MY MORNING APPOINTMENT...........I RECOMMEND THIS HOTEL HIGHLY...........Genuine Expedia guest review
"Pasco Red Lion....great value"
We visited during November so the pool was not open because it is outdoors. But, the exercise room was clean and nice. It was small but had all the basics we needed. Staff was very friendly and we had our dog along. They were respectful of the dogs also. We asked for extra towels and got a full room cleaning......the maid struggled with English and […] she may not have understood. Read moreGenuine Expedia guest review
Nice roomy room. however, less than happy with their internet service. slow internet service.Genuine Expedia guest review
THIS HOTEL IS VERY NICE BUT THE STAFF AT FRONT DESK WAS NOT FRIENDLY OR HELPFULGenuine Hotels.com guest review
"Near the airport"
Nice hotel. When we checked in the room was freezing cold, it took a while to warm it up. The room was very good sized. The hotel rooms are very far flung. Walking from the lobby to the 3rd wing is a very long walk. Overall a pleasant place to stay.Genuine Hotels.com guest review
"NEEDS QUALITY INSPECTION"
THE BEST PART OF MY STAY WOULD BE THE "OK" $8 BREAKFAST. IN MY HOTEL ROOM I WAS IN SHOCK AT THE TERRIBLE BATHROOM. IT WAS OBVIOUS THE TOILET WAS REPACED WITH ONE THAT DOES NOT FIT. THE DOOR CAN ONLY CLOSE BECAUSE THEY CUT A PIECE OUT OF THE DOOR TO MAKE IT PAST THE TOILET. UNBELIEVABLE. NEVER AGAIN. I REALLY CAN'T BELIEVE THAT THIS HOTEL ROOM COST ANYTHING […] WITH THE CURRENT QUALITY OF IT. PLEASE UPDATE YOUR ROOMS OR YOU WILL LOOSE MANY CUSTOMERS. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Pasco I regret that any of our guestrooms would be in this condition! While I am unaware of the room number you are referring to, I will get with my housekeeping team immediately to inspect all guestrooms to ensure that this has been corrected. Thank you very much for keeping us informed!
"Losing a step"
We've stayed at the Red Lion in Pasco many times. It's an older hotel so we expect it to be a little on the tired side. However, this time cleanliness was also not up to their normal standards. We were also disappointed that all of the on-site dining options were closed on Sunday evening.Genuine Expedia guest review
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