"Quality of Service"
GoodGenuine Hotels.com guest review
"Our best stay in Kelso"
We have stayed in Kelso often, but had not tried Red Lion. We were happy to find helpful and accomodating staff. We were very pleased with the room. We have been given sub standard rooms elsehere and charged more because we have requested a pet room. Not true here. We also found the air quality to be good. No heavy cigarette odors. Thank you, Red L […] ion! Read moreGenuine Hotels.com guest review
"Best Hotel in Kelso/Longview"
This hotel is above, say a Red Roof Inn, but not as good as a Fairfield or Courtyard. It's fairly clean, but dated decor. If you must stay in the Longview area, this is a good choice.Genuine Hotels.com guest review
Great one-night stay. Front desk staff was very friendly. Room was clean. Parking lot was well lit. Only negative comment was bathroom shower...getting a little old. Just needs some new grout.Genuine Hotels.com guest review
Hotel need to be updated and is full of construction workers that don't care if your sleeping while they bang their doors and talk in the hall way at 4:30 in the morning.Genuine Hotels.com guest review
Excellent staff! Very easy to work with! I am here on a long term project and they have been very helpful and courteous!Genuine Expedia guest review
"Perfect Room for my mom and I"
The room was Big...the 2 queen beds and linens felt heavenly ! It was great to have two sinks for 2 Foo Foo Girls to get ready. We got in late and very much enjoyed our dinner in the lounge .Genuine Expedia guest review
In general very good. Minor details like they forgot to put extra toilet paper in the room but they remedied it when asked....Genuine Expedia guest review
Older hotel remodeled nicely. Great breakfast.Genuine Hotels.com guest review
Check in and out was easy and quick. Room was clean and comfortable. Had a small refrigerator and microwave (bonus).Genuine Expedia guest review
"Crashed for one night"
This was plenty comfortable for a one night crash on a trip. My only gripe is that we couldn't get the bright light from the parking lot completely blocked out with the shades. There was a pretty big gap along the side that let the light in. Didn't bother me, but my 12 yr old daughter had to sleep on the floor to fall asleep.Genuine Expedia guest review
When I arrived I was told that the queen needs I booked weren't available, and that even though I paid extra to get queen needs when booking, they couldn't guarantee the room would be available. They did not want to provide an upgrade or any compensation. I contacted Hotels.com customer service and they upgraded me to a suite with a king bed. Why couldn't […] the desk staff do that? Also the rooms are getting dated, with old tv's. They do have nice pillowtop beds though which is the primary reason I stay there. Read moreGenuine Hotels.com guest review
"Convenient off freeway location"
The room was a little dated but was cleanGenuine Hotels.com guest review
Spacious room, comfortable beds, nice heated pool and hot tub. Breakfast wasn't included in room but buffet is well priced and kids eat free.Genuine Expedia guest review
For the price it was fine. Clean hotel and friendly staffGenuine Hotels.com guest review
"Decent hotel for price"
Rooms are a bit outdated but bed was comfortable. Breakfast was good but is only complimentary with certain rooms, luckily ours was included otherwise its 7.99 per person. We're taking potatoes O'Brien, scrambled eggs, bacon, sausage, and pastries. Bar had no music and had poor service with no direct entrance from the pool, which was frustrating. Plus […] no bar servers came out to pool to take drink orders. Overall decent hotel for the price of 90 per night. Read moreGenuine Expedia guest review
"Friendly, clean, pet friendly and comfortable."
The staff really made my stay the best it could be. The hotel could use a few updates but everything was clean and comfortable. If I am in town again I will be back to this hotel. My cat loved it as well.Genuine Expedia guest review
Found the mattress to be too soft (personal preference). Breakfast was tasty.Genuine Hotels.com guest review
It is a perfectly fine hotel, but not worth the price we paid.Genuine Hotels.com guest review
"Easy highway access, good value"
Nice rooms, easy access from I-5 and great price.Genuine Hotels.com guest review
"Overnight stay for 24 hour running race"
Room was fine. Shower great. Room was clean. Upon entry room was cold. Could not get heater working until contacting staff. No one came t room so assume they had to turn something on. Maintenance of heating system appeared bad. Lent was all around the blower. Certainly appeared by sight and smell that the air filter had not been changed in a long time. […] Room ratre was great for a Red Lion Inn but part of that was clearly due to being a older Inn and the maintenance already mentioned Read moreGenuine Hotels.com guest review
"Reasonable value, comfortable sleep."
Hotel and staff were reasonable. Bed was comfortable. Room had a small refrigerator and microwave that proved very handy. We didn't eat at the restaurant so can't comment on food quality. Hotel surroundings are a little dated, but still reasonably well kept and comfortable.Genuine Expedia guest review
Ok hotel with big rooms for a good price. Close to Longview and Kelso. Has a restaurant open most days and a bar, pool table etc. Close to a few restaurants and a few shops, gas station and moreGenuine Expedia guest review
I stay at the Kelso Red Lion once or twice a month. It is always clean and comfy. The staff at the front desk and in the restaurant/bar are friendly and helpful. I will always choose this hotel when in the Kelso area. Thank you Red Lion...Genuine Hotels.com guest review
"Best option in Longview I-5 area"
This worked out really well ... convenient, clean, competitively priced. They have a prepaid breakfast option $6-$7 which was convenient, but spare. Eggs, sausage, juice, coffee, and breadGenuine Hotels.com guest review
"enjoyed the stay"
Close to my personal event, easy highway access...hotel staff very helpful.Genuine Hotels.com guest review
"Enjoyed our stay..."
This was my 3rd or 4th stay there in the last 6 months or so and it has been great every time. Thank you.Genuine Hotels.com guest review
"Needs Lots of Updates"
The hotel looks worse from the outside than the inside. They have tried to upgrade things but missed the mark, i.e. ... granite on the counters and tile on the walls in the bathroom but old faucets, etc for the showers that hardly work. The new(ish) carpet had stains, the grout in the bathroom was nasty. The doors are ancient. There is no elevator so […] luggage had to carried up the stairs. It could be nice but they need to invest more time in cleaning and a lot more money. Will not stay at a Red Lion again unless it is brand new. Read moreGenuine Hotels.com guest review
Good mid range hotel. Clean, front desk personnel was courteous and nice.Genuine Hotels.com guest review
while room was ok, it needs to be updated to modern amenities badly to include an elevator.Genuine Hotels.com guest review
Response by Red Lion Hotel Kelso/Longview We would like to apologize for any inconveniences you experienced during your stay. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we hope to better serve you during your next stay.
"Bright lights, cold water, no elevator."
The hotel is nice enough kind of dated. Our room faced the pool area which was closed for the season but they left the lights on so the room was lit up all night the black out drapes were no match for flood lights. Also the water for the shower was cold so I called the desk and they said they would check on it but we didn't here back so the next morning […] I called and said the valve was broken and showed us how to use it temporarily till he fixed it. That night it was fixed sort of it took us a minute to figure out it was backwards with the hot on the right side and cold on the left. The bed was comfortable and the room was nice enough. We were on the second floor and there is no elevator which is a problem with the luggage. Read moreGenuine Hotels.com guest review
The room was hot and we couldn't figure out the air conditioning controls. It would have been nice to have something in writing on how to adjust it ,preferably close to the unitGenuine Hotels.com guest review
The major complaint we have is that the bathroom was so small that you could barely move around.Genuine Expedia guest review
it's not a hotel, it's more like a motel(super 8 etc.# as soon as you go inside , the smell of something musty welcomes you. the room is small and half made when we got there. it's also loud. we can hear the barking of dogs from the other room# it's my fault for not reading the hotel website...)Genuine Expedia guest review
Response by Red Lion Hotel Kelso/Longview Thanks for taking the time to fill out a review for our Hotel. I’m sorry for the musty smell. We want our guests to be welcomed with a pleasant and clean smell when they arrive. I can tell you that we have recently had a company come in to add air fresheners throughout the hotel to give it a more clean smell. I also want to apologize for the room being half made up. This is not what we are all about and I hope you will return so we can show you the cleanliness and service you should have received the first time.
"Convenient and only decent place to stay in Kelso"
I have stayed here a few times and the hotel is always pleasant and convenient. It's next door to a McDonald's and a great park, both nice if you have kids. Nice pool area outside, too.Genuine Hotels.com guest review
"Clean and no fuss"
We wanted to visit Mt St Helens and after a few B&Bs this hotel was perfect. It was clean, no fuss, spacious: exactly what we were looking for. It is outside of town but there is a mall around the corner where we were able to get surprisingly good food. The breakfast in the hotel is simple but surprisingly good.Genuine Hotels.com guest review
"Not worth the money"
It has been years since I stayed at this hotel and I was very disappointed. It appears that the place had not been updated in years. This is not what I would expect from a Red Lion locationGenuine Expedia guest review
"A good value hotel with a comfortable room"
Very helpful and friendly staff. A nice room which was clean and comfortable. Free internet usage was great. A restaurant on site was very convienent. Overall an enjoyable stay at a reasonable price.Genuine Expedia guest review
"Good choice for area"
Room was clean and comfortable. Hotel has been recentlly updated. Restaurant serves breakfast only. There is fast food nearby but no nicer restaurants.Genuine Expedia guest review
"Red Lion - Kelso"
Hotel is currently operating more like a limited-service hotel. It's an old property and beginning to show its age. Staff was vry good and general condition of the hotel was more like a 3+ on a scale of 1 to 5.Genuine Expedia guest review
Wasn't impressed with the breakfast, but there are plenty of other places to eat nearby. Loved the room. Friendly staff.Genuine Hotels.com guest review
Luckily we got a room on the first floor, as this hotel has no elevators. Because we booked on-line, breakfast was not included in cost of room. We opted to skip out on the sub-par-looking buffet.Genuine Hotels.com guest review
"An ok hotel for the area....just ok"
This hotel was ok. It was the best in the area from what I was told. It wasn't dirty, no bed bugs. The staff was friendly, but the hotel in general (including the room) was just ok. You could see where it needed to be remodeled or where the bathroom needed more attention to failing wallpaper,etc. I would stay here again but only because the choices […] are limited in this area. Read moreGenuine Expedia guest review
"Horrible choice if you don't drink"
The only reason this hotel has 3 stars is because of the bar/restaurant located inside the hotel. The pool/jacuzzi is outdoors. The "suites" are nothing more than standard rooms at any other hotel. You pay 4.95 extra for their continental breakfast that has a smaller selection than most 2 star hotel rooms I have stayed at. Don't get me started on their […] "high speed internet" they only have 1 WIFI connection point in their entire hotel and it is located in the center. Too bad if you are unlucky enough to get a room in a far wing. They offer "wired" internet but it is a 56k dial up modem jack located in your room. The only premium channels you get are Encore, and there is no DVD player located in the rooms. I would have nothing to complain about if they actually were completely honest in their hotel description and disclosed the information for any discerning traveler to make an informed decision. I travel a lot on business and I have to say this is one of the most over hyped hotels I have ever stayed at. If your have the time I recommend you stay at the Quality Inn. It is just 4 miles farther down I5 and is over all a much better experience than you will find at this hotel. Read moreGenuine Hotels.com guest review
"Will use again"
ConvenenceGenuine Expedia guest review
While the hotel is a bit dated and could use a bit of a face lift, the staff was extremely accomodating and helpful, the room was clean and the overall feel was very comfortable. Would definitely recommend and would stay there again if visiting the area.Genuine Hotels.com guest review
"Red Lion stay Kelso, Wa"
In general, the room was fine, it was clean and comfortable. We thought the breakfast was free, but it cost $4.95 if arrangements were not made in advance, not sure how that works, as we made our reservation on-line. The food was marginal at best, recommend that you go somewhere else for breakfast if not paid for with the room. There was a bachlorette […] party in a nearby room, they woke my wife up whooping and hollering at 2:30 am, and the man next door went out and told them to quiet down. Not sure if hotel management was contacted or not, but it did interrupt some sleep. My access key didn't work right, so I stopped at the main desk and the clerk reprogrammed the same key, with the same results, so I had to go back to the counter and get another new key made, which worked fine. One of the desk clerks was reading the paper everytime I walked by, but in general, the help was friendly and efficient, none of the problems mentioned in other reviews. Read moreGenuine Hotels.com guest review
For the price I paid I was very dissatisfied with my room, my room was dirty and I had to have someone come in a clean my fridge. I stayed with a friend and two small children and was never told of a pool party for children that weekend, when I asked about it I was told that it was on their facebook page, huh? You think they would of let me know when […] I checked in. It was a nice hotel all in all but I probably will not stay there next year when I come back on vacation. Read moreGenuine Hotels.com guest review
"Great Hotel, but pricey"
Great big rooms, but pricey for location. Continental breakfast is extra cost.Genuine Hotels.com guest review
"Clean and comfortable"
Good deal for the price, got a decent room with no complaints. Hotel is clean, adequate facilities, but not a 5 star. Only complaint was the hi-way noise.Genuine Hotels.com guest review
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