Everything was Great!!!Genuine Hotels.com guest review
"Bad stay at the Red Lion Inn Longview"
I stayed three nights at this hotel, I did not sleep nor feel safe. I had a male staff member unlock my door and walk in my room unannounced, there were guests who partied and argued and kept their doors open all night, there were guests who drank and smoked outside my first floor window every half an hour through the night, I requested second floor […] but was denied due to the rooms were not ready, there were only 7 cars in the parking lot. Read moreGenuine Hotels.com guest review
"Disappointed except the bar staff was Excellent !"
The lead bartender, Heather, and her other staff were excellent. It was quite disappointing to check into the hotel on a Sunday and to find out the kitchen was not in operation. What is that all about? Heather was so kind to fix a cold sandwich, which was very good, and to provide excellent service in the bar area. The rest of the staff and the hotel […] were fairly marginal. Why do you do business like this. I was a paying customer and had hoped for better than this from 'Red Lion'.....Greg Read moreGenuine Hotels.com guest review
"Seen better days, but the staff is wonderful"
I wanted to try a different hotel in Kelso and it was the turn of the Red Lion. Check in was easy and simple, but I was disappointed that I was on the freeway side of the building. That said, I was not at all disturbed by the noise. The room was adequate with some indications of wear. The in room air conditioner/heater gave off an unpleasant smell. […] Fortunately I didn't need it. Bath water was not very hot, just warm. I like the closeness of the parking lot to the ground floor rooms. There are decent coffee shops within a few blocks. Housekeeping was prompt and tidy. Food in the restaurant was very nice and the breakfast buffet, included in the room, was healthy and tasty. I did a lot of work in the room and the wifi was a real bonus. But the old chair doesn't come up very high and I had to use pillows to achieve a comfortable work position at the desk. Read moreGenuine Expedia guest review
The front desk person was great at customer service. We had a slight issue and she made me feel like I was heard and appreciated! Kudo's to you young lady!!Genuine Expedia guest review
"Great rooms, terrible guest service"
The location is great and the rooms are large and comfortable. However, getting any help from guest services is a real issue. We tried to call the front desk a few times, and had problems getting a hold of anyone. We tried to get some food from the lounge/restaurant, and the service was so poor we got up and went to Subway. The pool was nice, the property […] was well maintained and very convenient. Read moreGenuine Hotels.com guest review
"OK place to stay"
Location is great, but the hotel is showing its age. Really needs to have a remodel. Staff is friendly and breakfast is basic but OK.Genuine Hotels.com guest review
"Nice hotel; we stay for the pool especially"
I reserved the room for the first time ever with Expedia. Through them, your hotel beat the prices of the surrounding hotels and we love your facility and outdoor pool. So I booked our room for two nights through them. The rep went over all the details thoroughly before I agreed to book. However, when we checked in, we found out that because we booked […] through Expedia, there was NO Continental breakfast available to us! Not even a muffin or juice! I've NEVER stayed in a hotel in my entire life that didn't offer some sort of complimentary breakfast! We were told we'd have to pay for the buffet if we wanted breakfast. Also, the large lamp behind the chair in the corner did not work. It was plugged in, light bulb was in; we checked everything, but it didn't work and I was trying to do paperwork there, which I couldn't. The air/heat vents were broken off. Our bathroom sink wouldn't drain. Each time we used it, it would back up everytime. I had to move the coffee pot into the bathroom to use it; as there was no plug near it at all. My daughter and I needed to stay there for the weekend to get away from a destructive situation at home, and be safe. These things only added to the stress we were already under. Thankfully, Angie, comp'd us the room another night due to the issues. I was grateful. Then our last day/night stay, the toilet overflowed and flooded the bathroom floor. The knob was too tight for me to turn, and even the maintenance man had difficulty. So...not a great stay! Read moreGenuine Expedia guest review
"four day stay glitches"
Woke up to cold water shower in the morning, tipid warm in the evening. Next day was bearly bearable. Staff was great in every respect. Sorry to see the decline of Red Lion. Again Great Staff!Genuine Hotels.com guest review
While a bit out of date, the room was clean and quiet. There are a good variety of restaurants nearby. The staff was very helpful. The televisions are very old with poor picture quality.Genuine Hotels.com guest review
"Not good for allergies"
Due to the fact that I have an allergy to pet hair and dust/mold, this hotel did not work for me. I had a miserable night. It is a older hotel that has not been thoroughly cleaned and maintained. It is also a "pet friendly" hotel. It did not work for me.Genuine Hotels.com guest review
"WiFi is almost unusable, staff indifferent"
Staff members play dumb to this problem and promise to call IT. I heard another guest in the lobby complaining as well.Genuine Hotels.com guest review
"Trying to give a positive review, but...."
Pros: Convenient location, easy to spot the hotel from I-5, very close to Mt. St. Helen, However, Cons: our room(King Suite) was a noisy room with the centralized fan is going on 24hrs and no switch to control it in bathroom unfortunately; Hotel TV guide stated HBO available, but no premium channels were available(wonder if I needed to "order" the premium […] channels?), Our housekeeper didn't care to leave an extra roll of TP, so it ran out an hour before we checked out. I may have put my expectation really high as other Red Lion Hotels are fairly nice. I will probably stay at a different hotel that are way cheaper then theirs next time, Read moreGenuine Hotels.com guest review
"great stay but time to start renovating and refurb"
Had a great stay at the motel. I stayed here approx. 14/15 years ago and enjoyed the stay then as well as now. A great location, room comfort and environment, but I would say it's time to start touching up the place,ie, Outside trim paint is in need of a new paint and fine tuning, The lounge should be upgraded as well, it looks dated and not as classy […] as I imagine a Red Lion facility should be, (class the place up. Up grade the TV's to flat screens and HD. The staff was wonderful: very helpful, cordial friendly and professional. Its the people who count the most. Victoria (our service person) was especially helpful in taking care of us and our room.All the other service personnel smiled and said hello as we walked down the hallways. The front desk personnel were likewise cordial and friendly. The rates are very reasonable. The pool area was very nice and comfortable. I will stay at the Red Lion again. My main criticism is to just start to upgrade the facility. Also, the outside key entry system didn't always work to get into the bldg. Other people had that same trouble. We enjoyed the stay in Longview and at the Red Lion. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Kelso/Longview Dear Guest, Thank you for the review. We are so lucky to have the staff we have. They always go out of their way to be helpful, and we appreciate you noticing. We also agree that the hotel could use some upgrades. Please come see us again soon, I think you will see some of that happening soon! Thanks again! Mary
"Lukewarm Shower, Lumpy Beds & Pillows, Noisey"
Check in went fine. Room temp fine. Square lumpy pillows. Lumpy bed, uncomfortable. Shower was lukewarm, I prefer the water a bit hotter. Our room was on 2nd floor close to pool and hot tub. Kids in hot tub were "yelling & screaming" 9:30 p.m. to 10:00 p.m. They kept waking me up. I called front desk at 10:00 p.m. to ask them if they coukd quiet kids […] down. I was told there was a manager there asking everyone to leave because pool closes at 10:00 p.m. I looked out window but there was not anyone telling people to go, matter of fact, no personnel was in pool area. 5 to 10 minutes later, the noise finally stopped. I will stay at Motel 6 in Kelso next time. Motel 6 is located adjacent to Red Lion. We have stayed in Motel 6 before and have been very pleased. Besides, Motel 6 has free continental breakfast. This Red Lion has a restaurant so doesn't give free breakfast. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Kelso/Longview Dear Guest, Thank you for the review. We appreciate all feedback, good or bad. Your comments will be reviewed with the appropriate staff, and issues will be addressed. We appreciate you choosing Red Lion Hotel Kelso, and hope you give us another chance. Regards,
"Not a 3 star, 2 at best"
Over ratedGenuine Hotels.com guest review
"Dated property, but nice rooms"
Surprisingly quiet for being close to I-5 freeway. Big clean rooms. Dated property otherwise.Genuine Hotels.com guest review
Took one daughter to her friend's wedding; just stayed one night. Hotel allowed us to hang out at the pool and use their facilities while she was at the wedding. Very generous and helpful. Good pool and hot tub. Clean room. Very good breakfast.Genuine Expedia guest review
Nice staff. Good breakfast choices. For exercise, we enjoyed walking on the trail behind the hotel. Room was comfortable and having a refrigerator in the room was a bonus since we were traveling by car.Genuine Hotels.com guest review
"Ok, but definitely needs a remodel."
Ok, but definitely needs a remodel. Customer service was nice, but didn't appreciate the outdated Tully advertisement online seeing how they have closed.Genuine Expedia guest review
The rooms were very moldy smelling.Genuine Hotels.com guest review
Bathroom too small!Genuine Hotels.com guest review
The room was great. Lots of room and comfortable beds. Unfortunately, the gal that checked us in only put in one of our two rooms. So we were listed as a no-show for our second room and in the middle of the night other guests came into the room. They saw our things and went back to the desk to let the front desk know. Since we checked out on a Sunday […] the manager wasn't there. I called upon my return home and was happy with the response from the manager. She apologized again for the mistake on their part, gave me a more detailed explanation of what had happened and gave me a refund on the room. She could have just blown me off, but she took the time to return my call and 'reimburse' me for what had happened. If I had the chance, I would probably stay there again. Read moreGenuine Expedia guest review
There was only one small bar of soap in the room and only 1 tissue left in the box of Kleenex. We have stayed in the Red Lion several times before and have always felt very comfortable. Housekeeping just needs to supply the room better. We arrived late and it was raining, so we did not want to go to the office to get more supplies. The breakfast array […] was nice and attendants attentive. The Red Lion is easy to find and in a good location. Read moreGenuine Expedia guest review
"nice hotel convinent location"
we were not in the hotel very much, therefore there is not much to talk aboutGenuine Expedia guest review
"An Oldie But A Goodie"
I did over all enjoy my stay at the Red Lion Kelso. This Red Lion has been in Kelso since I was a child. Growing up in this area of Washington, The Red Lion was considered one of the nicest places to stay, host your Senior Prom Etc. The front desk staff was very kind and helpful. The Barista at the coffee to go stand was Outstanding. The hotel was short […] staffed, so often I did have to wait to have someone help me because the staff were performing multiple duties for other guests Example-- the Barista was also the waitress for the breakfast dinning room. But once they were free to help me they were excellent. This is why I gave service a 3 rating. The hotel needs further updating to make it the Shinning Star it once was. JD Read moreGenuine Hotels.com guest review
Bad plumbing!Genuine Hotels.com guest review
Response by Red Lion Hotel Kelso/Longview Dear Guest, Thank you for the review. I'm so sorry you had plumbing issues!! Please don't hesitate to report any issues so we can fix them right away. We appreciate you choosing Red Lion, and hope to see you again. Regards, Mary
"just passing through"
Very nice and great location. Our only negative is housekeeping seemed to be a bit lacking. We only had 4 small pillows for the 2 queen beds, and no bathmat. Not a big deal but worth a mention. The front desk was helpful and the food in the restaurant was excellent.Genuine Hotels.com guest review
"Great place to stay!"
I really enjoyed my stay here. The staff went above and beyond to make sure everything was good.Genuine Hotels.com guest review
Very friendly staff and good location. Would stay again.Genuine Expedia guest review
Close to mall and nice restaurants, close to portlandGenuine Expedia guest review
"Bring your Fan!"
Rooms are old school, but nice and clean. However, the air conditioning is a joke! Room was very uncomfortable to sleep in if you are a cool sleeper like me! Most likely will not stay there again.Genuine Hotels.com guest review
"Hotel close to restaurants"
Very disappointed! When I called Expedia to make this reservation it was confirmed to me that we would have access to the swimming pool. Upon arrival we are told the pool was closed until next week. The main reason we chose this hotel was for the outside pool. It was a disappointment for our boys! JeriGenuine Expedia guest review
Response by Red Lion Hotel Kelso/Longview Dear Guest, I am so sorry the information you received was incorrect. The pool is open now, and will be all summer!! Thank you for choosing Red Lion Hotel Kelso, and we look forward to seeing you again soon. Regards,
Had a great stay. Staff was very friendly and nice!Genuine Expedia guest review
Stayed here one night. Was very clean and close to restaurants. The service was good and people were very friendly. Would defiantly stay again.Genuine Hotels.com guest review
Great room, great price! I loved the black out curtains.Genuine Hotels.com guest review
"Convenient, clean, but......"
It was pretty good in all aspects, perhaps earning a 4, but the last check in was on Sunday and the restaurant was closed. Not good. Some sort of forewarning (website?) would have been nice.Genuine Expedia guest review
"Great place to stay"
This was a quaint place to stay. The best were super comfortable and relaxing after a long day. The walls seemed more thin than usual and I could hear the people next door more than I had hoped but it is an older hotel. The staff was extra friendly and very helpful. Saturday morning breakfast doesn't start until 7am when we were told 6am which created […] an issue as we had to leave early in the morning. The staff member in charge that morning though was extra accommodating to us and two other guests. He brought us sweet bread and coffee and apologized for the confusion. His willingness to still serve us even though we were too early was commendable. Read moreGenuine Expedia guest review
"Great Business Hotel"
Arrived late - the desk clerk was polite, helpful and mercifully low key.Genuine Expedia guest review
"Nice hotel right off the freeway close to client"
My room was comfortable, warm, quiet. The staff was very nice and professional.Genuine Expedia guest review
The staff was wonderful, the work out room was great and my room was very comfortable. I would highly recommend the Red Lion in Kelso for your stay.Genuine Expedia guest review
"Quality of Service"
GoodGenuine Hotels.com guest review
"Our best stay in Kelso"
We have stayed in Kelso often, but had not tried Red Lion. We were happy to find helpful and accomodating staff. We were very pleased with the room. We have been given sub standard rooms elsehere and charged more because we have requested a pet room. Not true here. We also found the air quality to be good. No heavy cigarette odors. Thank you, Red L […] ion! Read moreGenuine Hotels.com guest review
"Best Hotel in Kelso/Longview"
This hotel is above, say a Red Roof Inn, but not as good as a Fairfield or Courtyard. It's fairly clean, but dated decor. If you must stay in the Longview area, this is a good choice.Genuine Hotels.com guest review
Great one-night stay. Front desk staff was very friendly. Room was clean. Parking lot was well lit. Only negative comment was bathroom shower...getting a little old. Just needs some new grout.Genuine Hotels.com guest review
Hotel need to be updated and is full of construction workers that don't care if your sleeping while they bang their doors and talk in the hall way at 4:30 in the morning.Genuine Hotels.com guest review
Excellent staff! Very easy to work with! I am here on a long term project and they have been very helpful and courteous!Genuine Expedia guest review
"Perfect Room for my mom and I"
The room was Big...the 2 queen beds and linens felt heavenly ! It was great to have two sinks for 2 Foo Foo Girls to get ready. We got in late and very much enjoyed our dinner in the lounge .Genuine Expedia guest review
In general very good. Minor details like they forgot to put extra toilet paper in the room but they remedied it when asked....Genuine Expedia guest review
Older hotel remodeled nicely. Great breakfast.Genuine Hotels.com guest review
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