"Worth it for the location alone..."
I booked this hotel based on the location and reviews. I was traveling alone and visiting friends so I wanted something close to Union Square so I could shop and get around easily when I was on my own. The hotel was super helpful with an early arrival and the room was perfect. Bigger than I would have expected for a boutique hotel in an old building. […] Cute decor and ambiance, only wish the halls were more well-lit. Great amenities and very comfortable... Watch out for the bed frames though, ouch! Concierge was very helpful as well and the use of the business center was super helpful as well. I would definitely recommend this property!!! Read moreGenuine Expedia guest review
"Would stay again"
Great location. Off off powell and ellis. Right in the heart of union square. The cable cars statt here. The metro is across the street. Market street is a block or two. All access. Staff very friendly and accomodating. Rooms are small but comfortable. We faced Powell street and thought it would be noisy but surprised it wasnt. We have stayed at many […] of yhe hotels in ssn Francisco and we give this one a 4 out of 5. Read moreGenuine Expedia guest review
"Great hotel for a tourist."
What this hotel lacks in ammenities (pool, in-room fridges, frills of a higher-end hotel) it more than makes up for in location. If you want to get out and see San Francisco, this is the place to be. It is located right on a stop for the famous Cable Car lines, just a block away from a major MUNI bus stop to take you anywhere in the city, and a block […] away from the BART hub which takes you to the airport. The room itself is quite comfortable. We stayed in a deluxe king room and it had more than enough room for us to spread out our things and still move around quite easily. I suspect we may have been given an ADA compliant room, because the bathroom was ENORMOUS. You could have easily fit a cot in there and slept another person! Whenever we make it back to San Fran, we will look for this hotel again. Read moreGenuine Expedia guest review
The room was comfortable but extra small. The room was a lttle dusty. Customer service is excellent. Location is ideal!! Very vintage and had a great stay overall.Genuine Expedia guest review
"Photos are deceiving"
I must say that the photographs are VERY deceiving! Our room (and other rooms that I viewed) looked much larger, cleaner and more modern than what I found when I opened the door to the room. This hotel is OLD and it felt more like a dreary, dark bed and breakfast than the "Art Deco boutique hotel" as it was described by Expedia. The "wine reception" […] is plastic cups and an old bottle of cheesy wine. BRING EAR PLUGS! It is so incredibly loud at night with the trolley, honking horns and noise of the city. Of course, it is close to the trolley turn around which brings loud crowds and it is close to a lot of things, I will give it that, but this hotel is NOT what I expected and what I paid for. The hotel staff was super friendly and helpful everything else stunk. Read moreGenuine Expedia guest review
"great for shoppers"
great location, a hidden gem, close to all public transGenuine Expedia guest review
"not all rooms have air conditioning. great staff."
Great location. Wonderful staff. Adam the manager was great in dealing with issues. Just make sure you have climate control (air conditioning) in your room. Apparently its not in every room.Genuine Expedia guest review
"Nice hotel right in the heart of everything"
Very nice hotel and well maintained, the rooms are pretty small but you shouldn't expect much bigger since its the city. Overall very nice hotel an luckily we didn't get any complaints of our loud 1 year old who was too excited to be some where different other than home.Genuine Expedia guest review
Response by Hotel Union Square Dear Valued Guest, Thank you for staying with us during your recent visit in San Francisco and for sharing your experience with others. It is a genuine pleasure to hear that both you and your 1 year old had an exciting stay with us. Next time you return to the city, we do hope that we get the delight to accommodate you & your family again. Since it is guests like you whom gives us the passion to do what we do! Thank you again and we are all looking forward to having your family back very soon. Warm Regards, Adam Hovelmann
Hotel is well situated, but our room was small and the bathroom was tiny.Genuine Hotels.com guest review
"Not the best for the business traveler"
No desk and poor lighting in the room made it difficult to read, or use a laptop, comfortably. Also, the closet rack was in the bathroom, which was both odd and inconvenient. The pillows were too soft and the bed too hard; the combination made my head and back ache.Genuine Expedia guest review
"Three nights in the City"
Great location. The best thing about this hotel is Tom, the consigliere. He was a wealth of infomation and helped us out tremendously. We checked wirth Tom before leaving the hotel every day regarding coffee shops, China Town, cocktail lounges and restaurants, sites to see. He really made our stay very enjoyable. We would return to this hotel primarily […] because of Tom. Read moreGenuine Expedia guest review
Pretty good hotel, clean and neat and fun style. Great location for walking most everywhere. Nice personable people to help out, other than no one at the desk when we tried to check in around midnight, apparently fixing something on the 3rd floor. Room 424 needs the mold at the bathroom ceiling taken out and repaired. Looks like it's just a lack of […] venting issue in the bathroom, otherwise everything was good. Read moreGenuine Hotels.com guest review
Response by Hotel Union Square Dear Valued Guest, Thank you so much for taking the time to share your experience about your recent stay at Hotel Union Square. We are all pleased to hear that you and your company enjoyed your visit with us. We do apologize for your partaking of a very rare issue and we would like to assure both you and readers that this was taken care of promptly upon your departure. Our deepest gratitude for bringing this to our attention and we do hope, despite the unfortunate experience, that you’ll choose Hotel Union Square the next time you plan a visit to our city. We are genuinely looking forward to extend our hospitality to you very soon again! With best regards, ADAM HOVELMANN
"$$ for the quality. That's San Francisco for you."
They need sound reducing glass on window. Parking was $40 per night.Genuine Expedia guest review
excellent hotel. very convenient locationGenuine Hotels.com guest review
"Hotel Union Square"
Great location, convenient, clean. Not cheap but worth it! Nice , old building with high ceilings and updated quaint atmosphere. Would definitely stay here again.Genuine Hotels.com guest review
"Lovely stay at Hotel Union Square"
I just returned from a five night stay at Hotel Union Square. It is spotlessly clean and amazingly well located. It is half a block from the turnaround for the cable cars, it is two blocks from a BART station and two blocks from a cab stand. Union Square is a major shopping district with Old Navy, Tiffanys, Macys right there and a mall close. Because […] of all the public transportation near, it is easy to get to all the other parts of the city that you want to visit. There is no restaurant inside the hotel, but there are multiple dining options nearby. No breakfast either, but there is a great diner right next door. Try the sourdough french toast, it's wonderful. The hotel hosts a nightly wine reception from 5pm to 6pm. Read moreGenuine Expedia guest review
We asked for and received a king-size bed. The actual room was very small, barely large enough to accommodate the large bed, a small nightstand, a single chair, and a very small table with a coffee maker on it -- quite different in size and spaciousness from what the website shows. Moreover, the floor perceptibly sagged when one walked across it from […] the side of the bed. The bed itself had only a mattress -- no box spring -- so it was very low and a bit difficult for us older folks to get in and out of -- again, quite unlike what was pictured in the website. Plusses are the wine reception every afternoon from 5:00 - 6:00. It would have been better had they been scheduled from 5:30 - 6:30 or 6:00 - 7:00 because most people don't go to dinner at 6:00 pm. Read moreGenuine Hotels.com guest review
""Boutique" for a reason"
We stayed in the Queen room. It was a platform frame and THANK GOD, they put foam insulation on the corner bed. While this room had a window, the view was of the other window across from an interior corridor which housed the hotel's HVAC system for the hallways and the main lobby. We were on the fifth floor. The higher the less noisy. The room was no […] larger than 14 by 14 feet. Nice 10-foot ceiling with a art-deco to modern feel. Remember this is an old hotel from the early 1900's so the floors squeak a little. There was one walk-in-type closet with no lighting. Oh, bring hangers because this room only included two or three. There is no dresser for your clothes so be prepared to live out of the suitcase. The bathroom was updated and very adequate. But don't try to sneak a bathroom break in the middle of the night without waking up your partner. The wooden door squeaks to wake the dead! Wonderful time and wonderful concierge staff. Ask for Jewel. He really has some great suggestions for whatever your interest! Read moreGenuine Hotels.com guest review
People working here were really nice. I was in room that unfortunately had no air conditioning during a time when it happened to be hot in SF. My view was the fire escape and a wall. Didn't feel comfortable opening window since when I looked out there was some guy with no shirt, smoking his cigarette, looking into my room at times (turns out he had […] room next door), so I kept window locked and blinds closed. Also one of the nights, was woken up at 2 am due to banging noise against the door. Looked out to see 2 drunk idiots making out and crashing against the walls. Don't think I'll be rushing to stay here again. Read moreGenuine Hotels.com guest review
Response by Hotel Union Square Dear Valued Guest, We here at Hotel Union Square would like to apologize for the lacking experience you retrieved while staying with us. In regards to the guest smoking, I would like to bring to attention that we are a smoke-free hotel and it is not allowed to smoke on the fire escape. It is very unfortunate that this was not brought to our attention, so that we could have informed the guest. It is also with regret that we learn that some of our guests can not apply common sense upon being intoxicated, although we as a hotel can only do our best to prevent incidents like this. I would see it as a personal favor if you would be so kind contact me next time you return to our lovely city and it would be my pleasure to see to it personally, that you retrieve the high level of hospitality Hotel Union Square has to offer. Warm regards, Adam Hovelmann
"Close to shopping and transit"
Right in the center of the shopping district, and a perfect spot to catch the MUNI trains, busses and cable car to Fishermans Wharf, not to mention walking distance to China Town, Union Square, the Yerba Buena Park and more!Genuine Expedia guest review
"Great location, no a/c and lots of noise on street"
Hotel Union Square is super cool: great furnishings, fantastic location, super nice staff. The complimentary coffee/tea in the morning and wine in the evening is great! My only complaints are that there is no a/c in the bedrooms, which wouldn't be a problem if the windows could have been kept open without massive amounts of noise pollution from the […] street (trolley car bells, loud people, etc). Read moreGenuine Hotels.com guest review
"In the middle of the action but things to know"
The staff and service was great, however as per the hotel it was good but something's to note. The hotel it self is in an old building, if your a courtyard or Marriott person you may not like the apperiance. The room was a little small but I had room to do everything I needed(aka desk, closet). If more than a person is staying with you may feel cramped. […] My room had all the modern amenities and the bathroom was fully remodeled. The room was clean and confortable, if your are looking for a room to sleep and spend time traveling good deal. Read moreGenuine Hotels.com guest review
"The location was excellent. The hotel was so-so"
I booked this hotel because of its location (other name brand hotels were full). I was very happy with the location. The hotel room was alright...it could be a bit cleaner, I guess. The bed was comfortable enough. For the time that we stayed inside the room, this hotel was okay.Genuine Hotels.com guest review
Response by Hotel Union Square Dear Valued Guest, We here at Hotel Union Square want to thank you for your brief but nice comments about our Hotel. It is always a pleasure to hear that our location and accommodations is appreciated by our guests. Although I do hope that our new installed beds will be more to your liking. Thank you again and looking forward to extending our hospitality to you soon again! Best regards, Adam Hovelmann
The staff were simply amazing! Extemely personable, helpful and accommodating!Genuine Hotels.com guest review
"Great place to stay"
I stayed in one of the smaller rooms, but loved the quaintness and comfort. This is a very charming boutique hotel and I would stay again.Genuine Expedia guest review
Been here once before. Great staff, quiet, and clean. A little on the small side.Genuine Hotels.com guest review
"Convenience to restaurants and shops"
I wouldn't recommend a room with a view of Powell St unless you want the noise and action all the time. The first room I had was old although very clean. However, toilet was noisy after flushing, door was sl jammed and no double locks. I requested another room which was in the courtyard. This was better, newer, a.c. available and more comfortable. Cleanliness […] of the place was very good. Read moreGenuine Hotels.com guest review
"Perfect romantic getaway"
I love personality hotels! My boyfriend and i stayed at the Hotel Union Square a few months back and most recently the Hotel Diva. These hotels are perfect for romantic getaways and the staff at both are amazing. Thank you for giving us a wonderful stay!We will for sure be coming back.Genuine Expedia guest review
"Very nice place/ nos encanto"
Very clean nice place overall/ muy Linpio lo recomiendo.Genuine Hotels.com guest review
"Great location, needs some TLC"
Great location and cool style but needs improvement in maintenance and upkeep (tile in bathroom was in rough shape and some of the fixtures were loose and near falling off).Genuine Expedia guest review
"If you are ok with a small room it is a great stay"
The room was small but we really liked the hotel. I took my teenage daughter to SF for her birthday. This was obviously an old building but it was very clean and well kept so we found the age of it charming. Most hotels are pretty much the same now. The location is great, near lots of restaurants, quick food, drugstores, and public transit just like […] what I want when I travel. There is a take-out window literally next door and a late night pizza take-out place less than a block away. Walking is safe. Remember when you walk SF, safety can change quickly in a couple of blocks and you want to avoid the Tenderloin (although it's right in the middle of everything and I always seem to pass into it). We had no car-it would have been more of a pain and expense than anything. No desk in room only nightstands-bathroom clean & nice(small). Staff was really exceptional, way better than average. Overview: only downside is size of room if it matters to you, I found it irrelevant. Price and location matter most as long as it's clean and this place is normal/fine not just acceptable. That is all the info I would have wanted. Read moreGenuine Expedia guest review
Great access to all public transportation. All staff were especially helpful with any need. Concierge was excellent with great recommendations and schedule. Thank you!Genuine Expedia guest review
"Nice cute hotel for good price."
The only complaint I'd have was the parking cost. $50 for overnight but that's to be expected anywhere in that area. Great location for shopping! Cute room with good view.Genuine Hotels.com guest review
"Nice cozy hotel"
great location, friendly staff, nice interior of the roomGenuine Expedia guest review
Awesome location. Very helpful and friendly staff. Only gripe is they don't have a mini fridge inside the rooms. Will be staying here again when I come back to SF. Oh and free wine.....AWESOME :)Genuine Hotels.com guest review
"For a quick business trip, this is a good choices"
Conveniently located, clean, good staff, but bare minimum bathroom spaceGenuine Hotels.com guest review
"Great hotel for a quick getaway"
The hotel is in a prefect location. It's minutes away from everything! Totally recommendGenuine Expedia guest review
Overall good experience, small bathrooms. Great location.Genuine Expedia guest review
"Great location; tiny rooms."
Great location; tiny rooms in a very old structure. Great staff, and the live music and wine hour from 5 - 6 are a big plus.Genuine Expedia guest review
"Great location, very basic accommodations."
The hotel is very conveniently located. Powell St on the lower end near Market, so it is always busy and noisy with the cable cars running. It's old but has been nicely maintained. My only real complaint is the staff who tried to scam us into taking a town car to the airport by telling us repeatedly that it was too busy to get a cab (on a Monday afternoon, […] and not raining). Then they kept telling us the car would be there "in a minute". After about 20 minutes of watching cab after cab drive by, I bailed and found a cab in about 10 seconds. Pretty shady. Read moreGenuine Hotels.com guest review
Bathroom was small but the hotel was kept well. A nice change from big chain hotels. Decor was a plusGenuine Hotels.com guest review
Response by Hotel Union Square Dear Brenda, We here at Hotel Union Square want to thank you for your brief but very nice comments about our hotel. It is always a pleasure to hear that our uniqueness is appreciated by our guests. Thank you and we are looking forward to extend our hospitality to you soon again! Warm Regards, Adam Hovelmann Guest Services Manager
This hotel was comfy and welcoming. Everyone was extremely friendly and helpful. The location was great and the hotel itself smelled terrific. I will definitely be coming back soon.Genuine Hotels.com guest review
Response by Hotel Union Square Dear Bea, We here at Hotel Union Square want to thank you for taking the time to share your gracious comments about our hotel. It is always a pleasure to hear that our guests appreciate our work, this is what gives us the passion to continue. Please let me know when you plan your next return, so that I can personally make sure that you retrieve the finest hospitality that we offer. Thank you again and we are looking forward to accommodate you again. Warm Regards, ADAM HOVELMANN guest services manager
"Great value for Business Stay"
Concierge and Front Desk Staff was very courteous and helpful.Genuine Expedia guest review
Response by Hotel Union Square Dear Traveler, We here at Hotel Union Square want to thank you for your brief but very nice comments about our staff. It is always a pleasure to hear that all of our staff is meeting the needs and demands of our guests. Thank you and looking forward to extending our hospitality to you soon again! Warm Regards, Adam Hovelmann Guest Services Manager
Heaters in the room did not work. They had to bring us an old space heater. Rooms were small and cold. Decor was nice. As for the staff? I asked them to call for a cab and they couldn't even accomplish that. If it wasn't for the taxiagic app I would have flipped! Pretty much paid 280 a night for a 2 star motel! But I guess that's what you pay for for […] the location. Read moreGenuine Hotels.com guest review
it was wonderful and within all the amenities for tourists.Genuine Hotels.com guest review
"Fantastic location for a good price, but some BUTs"
PRO: The hotel is in a fantastic location; just can't be beaten. Right in the middle of everything. The price is competitive, we booked through Hotels.com and got a good price. The noise of the cable cars is commonly mentioned, we had a room to the back of the hotel so it was rather quiet (the view wasn't much though), but since we only slept at the […] hotel, it was OK for our needs. // CONS: First and foremost, the window could not be opened in our hotel room and the AC was very noisy and old. And the room sort of was dusty and had murky air since you couldn't let fresh air in. We got used to it after a while, but it sort of was unpleasant at first. Second, the bathroom door didn't shut properly as the frame or door moved over time; can't be done anything about it, just a sign of an old building structure. // FAZIT: Good price, great location, normal service with some drawbacks to accept. Read moreGenuine Hotels.com guest review
"Good location, but price too high for what you get"
location is good, and felt quite safe walking back to the hotel in the evening. The staff was kind and helpful, but I was disappointed with the general conditions and cleanliness of my room. First of all I asked for a room with a window: the window was there but blocked. The bathroom floor was completely uneven, as well as the carpet in the room. At […] night the room was way too hot, unless you turned the noisy a/c on and not being able to open the window made it a bit stuffy. Bed sheets and towels were not the cleanest and the best either (several stains on the towels, and the bed sheet only covered 3/4 of the bed, legs and feet were directly on the mattress!). The bathroom was not very clean when we arrived, nor was the room's floor. I feel that we paid too much for what we got: they should def improve cleanliness, room's conditions (windows, furniture, carpet) or at least make up with something else (e.g. breakfast included). Also, the cleaning staff was knocking on the door at 9am even when there was the "do not disturb" sign on the door...this last is not a major issue for me, but people on holiday might want to sleep a bit longer! :) Read moreGenuine Hotels.com guest review
The last night of my stay the hotel's hot water supply was broken and they couldn't fix it. I was showering in cold water in that cold winter night :( I won't recommend this hotel to anyone.Genuine Hotels.com guest review
Hot water didn't work, very dark in the hotel room, need more lamps....Genuine Hotels.com guest review
"Good place for the price"
Pretty average, nothing special.Genuine Hotels.com guest review
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