Excellent service w/ great rooms which were very clean. Comfortable sleep # beds. Excellent breakfast buffet (complimentary). Location was a little challenging to find, however. Great value!Genuine Hotels.com guest review
Response by Radisson Hotel Madison Glad you found us! Thank you for your business.
great breakfast, nice room, courteous service. pool area is outdated, but pool and hot tub were nice. if more than two people worked out in the weight room, the fuse blew, but still a nice stay.Genuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for the kind words about our service and our breakfast. Our engineers will tackle the fitness center; we have all-new Pre-Cor equipment and we want everyone to be able to use it. Thank you for staying with us
Great price and included very good breakfast. Was just like the photo. Good location.Genuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you. Your business is appreciated!
Radisson Madison was fine for what I needed...just a place to sleep for the night. Check in was easy, Sleep Number bed was nice, and the free hot breakfast was good. Only annoyance, but they couldn't do anything about it, was the construction that was right outside my window. Location just off the Belt Line was move convenient.Genuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for your business! Construction wraps up soon, you're next visit will be even better.
there was a de-humidifyer plugged in our room when we arrived. the room smelled of chlorine which was disturbing the power went out at the hotel and we were unable to gain access to our room for 2 hours.Genuine Expedia guest review
The electricity was out and when I was told I'd be getting a refund (needed a new hotel for work purposes), they put none of that info on file. Luckily hotels.com helped me out in a major way but I don't believe I would recommend this placeGenuine Hotels.com guest review
Response by Radisson Hotel Madison You were our guest the night of the city blackout; I am sorry to hear it negatively impacted your stay, and glad to hear your billing issues were resolved. Thank you for your business.
"It was very easy to find, well located."
Check in and out was easy. Great beds, quite. Free WiFi was fast and easy to connnect to.Genuine Expedia guest review
Response by Radisson Hotel Madison Thank you for your business!
great room for trhe priceGenuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for your business! We hope to have you as our guest the next time you visit Madison.
"Hotel nice, food bad"
Hotel was nice but breakfast was horrible. I know it's free but it was bad.Genuine Hotels.com guest review
Response by Radisson Hotel Madison Bill, thank you for your 4-star review of the property. I am sorry to hear that our breakfast was not up to standards- we normally have two hot items, fresh baked muffins, fruit and more. Your feedback is helpful to us and the next time you visit we will work to provide you a 5-star experience. Thank you for the business
Were in town visiting family and celebrating our wedding anniversary...Thought this hotel provided everything we needed and very conveniently located. Had Sleep Number beds, but I didn't find them too comfortable, but didn't really try to figure them out as we were only staying one night. Didn't get to visit the attached bar/restaurant but heard it […] was highly recommended. The staff were all very friendly and helpful! Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for the 5-star review, we certainly enjoyed having you as our guest. Thank you for selecting us as your Anniversary destination. Next time you are visiting make sure you visit the hotel lounge- our bartenders are a hoot.
The bed in the room was very uncomfortable and both myself and my wife could not sleep very well. Other than that everything else was very pleasing.Genuine Expedia guest review
I was very disappointed in our stay. I paid $20 extra to upgrade to the Guest Room, which included a king size Sleep Number bed and an overall nicer room. Upon arrival, I had to sign for my room. The paper I signed reflected the upgraded room I paid for on Expedia. The room I was given however, was a room with 2 double beds. When I complained at the […] front desk and asked for the room I paid for, they said they were unable to accommodate me because those rooms were sold out. I was not given a refund for the price difference between the two rooms and my husband and I had to squish into a double bed. Overall, this turned my weekend get away into a much less enjoyable experience. Read moreGenuine Expedia guest review
Liked the pool and hot tub. Did not like the sleep number beds! "Hot" breakfast was included, but was very limited. The toast or bagels were the only hot items.Genuine Expedia guest review
I was there for work, I was a comfortable hotel nice upgrades for an older hotel.Genuine Expedia guest review
"A Bit tired"
The toilet was very slow, hot water took a long time to get hot, and the place was a bit tired. I'll go back to Courtyards.Genuine Hotels.com guest review
Response by Radisson Hotel Madison We certainly thank you for your business.
"Nice Hotel, Wonderful Staff, Cleaning Difficulties"
Everything was perfect except when I went to use one of the cups near the sink. When I took the "protective" cover off I found that it was full of toothpaste.. I'm not exactly sure how one misses that when cleaning a room.Genuine Expedia guest review
Response by Radisson Hotel Madison Thank you for taking time to write a review online. I am sorry the housekeeper missed the glass cover- we are always looking to improve and your feedback is invaluable. Thank you for your business!
"Great staff at Desk"
Checked in desk. Excellent first contact with desk attendant. Foul room odor at first view of room was corrected immediately. Very good room but close to outdoor exit, a bit noisy. Good facility and very pleasant staff. Very quick clean up by staff on Saturday. Very good experience starting from check in to facility and very pleasant staff.Genuine Expedia guest review
Response by Radisson Hotel Madison Thank you for your review, your business is appreciated!
"Disappointed with the cancellation system"
Why cannot a human being change his/her mind within 12 hours or 10 hours? The hotel refund policy of cancellation is incredibly ridiculous.Genuine Expedia guest review
Response by Radisson Hotel Madison I am sorry you could not stay with us as planned, but it is an industry standard in Madison to charge a guest when cancelling same day. There are many reasons for this, but it is why we collect a credit card in advance. Hopefully once you have stayed with us, we can work to provide you a 5-star experience.
"Very nice place to stay"
Room was very nice and breakfast was good. I was just missing a hair dryer. I dont carry one because they're usually available. Otherwise a great place to stay!Genuine Hotels.com guest review
Response by Radisson Hotel Madison The hotel keeps the hairdryers stored in the closets so as not to crowd the vanity space. I apologize that was not communicated, but we are delighted you enjoyed your stay. Hope to see you again.
Hotel doesn't look that appealing from the outside, but inside is nicely decorated and updated. Pool was closed, restaurant was closed. The Sleep number beds were a nice touch. It was a good way to try out that kind of bed. The price was good. If we ever have a reason to be back in that area we'd probably try it again. The one thing that was quite disturbing […] to me was the coach busses parked in the lot just outside our room that were left idoling, they were very loud and made the whole place vibrate. Busses should be parked in outer lots away from the rooms. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for taking time to write a review, we thank you for the business.
"Pampering at affordable cost!"
It was above my expectations. The front staff was courteous, helpful, and friendly. Housekeeping did an AWESOME job. Servers and room service were some of the best. Thank you very much! It was a much needed break!Genuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for your business!
"Not what the pictures promise"
Upon arrival I notified the front desk that the room was not what I reserved, or even what was advertised on the web site. The employee told me it was my fault for booking through a third party, that there are no guarantees unless the reservation is made directly with the hotel. They were not willing to move me or even be empathetic. We chose this hotel […] for the advertised "sleep number beds" which we did not get. Customer service could use a training session, for sure! Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Madison I am sorry the staff was not more helpful; while it is true that Expedia did not guarantee your room type, we should have tried to move you if our occupancy permitted. Thank you for your business.
Spent night away with husband.... staff were super nice, rooms were clean. Wasn't too extravagant, but for the price it was nicer than we expected.Genuine Expedia guest review
Response by Radisson Hotel Madison Thank you for your business! We hope to see you and your husband again in the future.
"treated like criminal"
Should be illegal to charge incidentals to credit card, even if later remove them.Genuine Hotels.com guest review
Response by Radisson Hotel Madison Kelly, the Radisson does require a credit card for incidentals at check-in. I am sorry to hear this negatively impacted your stay. We certainly thank you for your business.
"Far from University of Wisconsin, Madisoon"
he hotel was nicely appointed. I was there to visit University of Wisconsin's homecoming weekend. it was far from the campus and the free hotel shuttle from Camp Randall showed up 50 minutes late after we called 3 times. Their was a group of children (about 50) who took over the hotel. They were very loud. The toilet has low flow and so does the shower. […] The food was mediocre. the service was good. If you are visiting the university, there are more convenient places to stay. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Madison Lisa, I am sorry to hear you had to wait on our Football game shuttles when you stayed with us on Homecoming weekend. While we tried to run contiguous shuttles all day, we encountered delays and I apologize if that impacted your stay. And it sounds like the youth sports teams we hosted affected your experience as well. If you visit Madison again, I hope you consider us in the future, we would love to provide you with a 5-star experience!
"Clean and friendly place to stay"
Rooms were clean, updated, and comfortable. Staff was accommodating and friendly! Breakfast was also a free bonus.Genuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for the kind words, your business is appreciated.
"Not like the typical Radisson I stay with."
This hotel was an older building but nicely redone inside. The check-in and out was a breeze. Our room had down feathers all over the floor and in the bed. The 2 plug outlet that the TV/Mini-Fridge/Coffee maker/Desk lamp only had 1 plug working. So I had to switch between TV and Coffee when I needed some. The amenities were the usual for this hotel […] chain. There was no Free breakfast as was stated in the reservation. I asked about it, and was told to purchase breakfast at the hotel diner "Brasie's" restaurant. Location was nice, right off the highway on the outskirt of the city. Overall, I will not stay at this Radisson location again, but will keep trust in Radisson as a chain for now. Read moreGenuine Hotels.com guest review
Nice clean hotelGenuine Hotels.com guest review
"Great breakfast, bed Ok, service #1, close to lots"
We got the best breakfast we've had in a while in a hotel, in a real restaurant, ate out of glass/stoneware dishes and nice metal utensils. The service was first rate. The beds were not our favorite. It was unusual to have 2 full-sized beds instead of queen. We sleep close at home, but thought a little extra room would be nice on our trip. They have […] queens, but evidently not enough. I'm speaking from our personal preferences, but we didn't care for the duvets and the way the beds were made. We didn't like not being able to pull the covers up around our necks, and a blanket would have been nice. We've never been able to adjust the sleep-number beds to our liking. When we get in bed, we want to sleep, not figure out our number. One thing we love in any hotel is having the sink separate from the tub and stool. And this had that, plus a great TV. We will stay here again. Read moreGenuine Hotels.com guest review
"don't do it!........."
Very disappointed! Not the room we envisioned for the rate we paid! Cheap old hotel w a budget makeover for premium price! ;(Genuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards. To discuss your stay further, please contact Corporate Customer Care at CCare@CarlsonRezidor.com
"Horrible customer service & not clean at all"
Well let's start with when we checked in it said on our reservations 'King bed'. We go to our room and we found it's twin beds. I called front desk agent, she was rude and said since we booked via 'Hotels.com' we will get what was left and the hotel is booked. I checked online via my phone if hotel was really booked, and sure enough it let me book a […] king bed! Please if you decide to treat customers from other sites poorly, lie better!! Let me continue to the condition of the hotel, it looked like they never vacuum the vicinity at all. Our room well the sleep number beds were both broken. Mine was hard as a metal and other one was too soft to sleep in. The shower area, all the light fixtures were missing protective glasses!!! The sink did not drain. So with that being said I sure hope not all the Radisson are like this one, if so I will never book one ever again!!! Lesson learned. I contacted hotels.com customer service immediately they were super nice ( as expected from customer service) and handled my situation nicely. Read moreGenuine Hotels.com guest review
"PERSONNEL AND FACILITIES"
Though I stayed only one night the experience was not disappointing. However, some of the facilities like rugs along the corridors need replacement.Genuine Expedia guest review
Response by Radisson Hotel Madison Thank you for your business.
"Uncomfortable and loud."
The hotel staff ignored me when I walked in. Checked me in and didn't give me my keys, I had to ask for them and what room I was in. I did not get the room I requested. I got 2 twin/full size beds. That did not pan out well for us. Our sleep number beds would not adjust. Our air conditioner was very loud and rattled. Our bathroom was very tiny. The […] blankets were just big enough to look nice on the bed but not enough to cover 2 people in one bed. I did not get any sleep, and woke up very stiff and sore. Restaurant food was very blah and pricey also. Will never come back to this hotel. Read moreGenuine Expedia guest review
Response by Radisson Hotel Madison We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive stellar customer service. Also, we are sorry to hear you did not have a good night’s sleep due to the inability to adjust your sleep number bed and the loud air conditioning unit. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards.
Very good hotel. Clean. Quiet. Nice bed. Reasonable price.Genuine Expedia guest review
"I'd stay here again"
Hotel building looks old, but inside is newly remodeled and my room was very clean. Staff was friendly and made accommodation when I requested a room change - didn't want the room on main floor right next to main door. Fitness center was very nice for a small hotel. Breakfast left a little to be desired, but not really even enough to be a negative. […] Location is good - just of beltline and across from a mall. Sleep number bed was very comfortable. Great experience and would definitely stay here again. Read moreGenuine Hotels.com guest review
The hotel was clean and comfortable, ordered sandwiches late from room service and it arrived quickly and was very good.Genuine Hotels.com guest review
I wish I would have gotten the gentleman's name with the suit on at the front desk (I think he was the manager) because he was GREAT!! He was such a nice guy and did everything in his power to make sure everyone was happy which didn't go unnoticed. He deserves a big thank you from your company. He is the reason my family will be back at your hotel! […] ! Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for the 5 star review, we certainly hope you return and we thank you for your business.
"UW Parents Weekend"
We loved the sleep number beds - very comfortable.Genuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for taking the time to review us on Expedia. Your business is important to us and we hope to see you again in the future
The room was fine. With three of us, I would have rather had a double queen bed room rather than a double full. I was not impressed with the sleep number bed, but that could be because the bed was too small. The television was not very user friendly. I loved the duvet rather than blankets!Genuine Hotels.com guest review
Response by Radisson Hotel Madison Thank you for your business!
"Convenient for Game Day"
West side location is ideal for Game Day traffic. Wide variety of shopping and dining nearby. Reasonable price.Genuine Hotels.com guest review
Response by Radisson Hotel Madison You discovered the secret to football game traffic- the West Side! I am glad you made use of all the shopping and restaurants nearby, we certainly thank you for your business
"Outdated & old"
The Radisson in Madison is very outdated & has a very displeasing smell. Over priced but full only because of college football. I will not stay there again & I frequent Madison a lot.Genuine Expedia guest review
Response by Radisson Hotel Madison Pat, it sounds as though our recent renovation did not win you over, and I am sorry to hear you had a negative experience. If you are interested in contacting me about your stay, I would like to address your concerns and perhaps fix any issues in time to win you over for the Nebraska Wisconsin football game Nov15 next year!
convenient location on the southwest side of the city. older hotel, but rooms are newly remodeled with nice beds.Genuine Hotels.com guest review
"Good for the price."
The hotel was nicely remodeled. The outside looks somewhat old but the inside is nice. Unfortunately, our room was right next to an exit door to go outside and it was LOUD every time someone came or went. The rooms had nice modern updates. The bathrooms could use some updating as well. We were overall satisfied with the hotel.Genuine Hotels.com guest review
"I was disappointed"
Mayber Radisson isn't the same Radisson that it was in years past, or maybe this one just isn't up to snuff. This hotel needs some TLC.....nothing horrible, just not quality. I've stayed in lesser named hotels and had better experiences.Genuine Expedia guest review
Response by Radisson Hotel Madison We appreciate you taking the time share your experience. We apologize you were not satisfied with the condition of the hotel during your stay. Your comments are valued, and your suggestions will be used to consider improvements in the future.
There is hiding charge. Be careful.Genuine Hotels.com guest review
The front desk staff were great, but we were not happy with our room. The air conditioning/fan unit stunk....the air it was giving out had a really bad odor no matter if just the fan was going or the a/c....the shower curtain didn't fit the whole tub size so water leaked....supposedly our bed was a sleep number bed but the remote for it was nowhere […] to be found.....the door didn't seem real secure as there was quite a bit of give when it was shut/locked..... So, overall the room and the wing we were on just seemed really run down....I thought it would be better based on the reviews and pictures I saw before booking, but no. It was just a one-night stay so it didn't really matter in the scheme of things, but not a good choice for anyone who needs to stay longer.... Read moreGenuine Expedia guest review
Sleep number bed was a nice touch after a long day of travel. The hotel must have recently been updated, a true value for the price.Genuine Hotels.com guest review
"Fine hotel, recently remodeled"
The Radisson was recently remodeled and looks nice. However, there was a bad odor in my room coming from the air conditioner - a strong musty scent. Fortunately, I'm from Florida and prefer warm temps, so just shut the AC off - for anyone wanting it on, this could be a real problem. Probably not an issue in other rooms, though. The staff were all nice, […] location is convenient to West Madison and Verona. Read moreGenuine Hotels.com guest review
"Great Hot Breakfast!"
We didn't stay in the room very often but each night when we came back, we had fresh towels. Nothing to complain about there. The best part of the stay was breakfast. Hot food like eggs and sausage was a great way to start each day.Genuine Expedia guest review
Response by Radisson Hotel Madison Thank you for your business, I am glad to hear you enjoyed our breakfast buffet. We hope to see you on your next Madison visit. Jason Salus, GM
Hotel was ok. Sleep number bed horrible. Like sleeping on air matteress and one side didn't even work. Housekeeping was very nice. Front desk worker was not friendly. Bar/restaraunt had great bartender but very limited menu. And they were out of Bud LightGenuine Hotels.com guest review
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