"Beautiful place to stay..."
I had to be in San Diego for a fitness competition. I don't usually stay at the host hotel because the rates are often too high for me. But, this was the host hotel. By booking with Expedia, I was able to afford a room. The rooms were nicely decorated clean crisp white bedding, 4 pillows on each bed, with a down comforter that could make you stay in […] bed all day. The room had a refrigerator. Competitors travel with their own meals because our diet is so strict. The coffee maker maxed real coffee, not that weak stuff you usually have in hotel rooms. I just can't say enough about this place. At check out, I asked the lovely lady at the front desk is she knew a nice place for breakfast. She not only recommended a place, but she printed out the map and directions. Oh, and one more thing. One of my room keys happened to not work. When I went to the desk to tell them, they said they would be happy to fix it if I show them ID. I was standing there with the other key in the little case that had the room number on it and they still wouldn't do it without ID. I liked that A LOT! I later dug out my ID and it was fixed! Read moreGenuine Expedia guest review
"Shower head, bad pressure ):"
Over all ok hotel, staff was friendly. Very clean, all was going well until it was time for my shower. Pressure was weak, couldn't pull lever any further. Gave up till morning. When I called for service, Had staff member help with the lever and that was that ):Genuine Expedia guest review
"Good vacation hotel"
The hotel is very nice and excellent staff ! Would recommend it to any one!Genuine Expedia guest review
This Hotel was great close to Seaworld the front desk staff was very helpful.. I would stay at this hotel again!!!!!Genuine Hotels.com guest review
"Clean comfy rooms, great staff!"
Nicely and recently remodeled. All new, all nice. Excellent staff. Nice pool and spa. Rooms are clean and comfy. I'm staying here again as soon as I return!Genuine Expedia guest review
The Hotel is very nice the only problem that has is too much noise from the freeway. Ask for a room not facing tha freeway.Genuine Expedia guest review
Was unaware pets were allowed. No valet service. But stay was comfortable, clean, and pleasant.Genuine Hotels.com guest review
Everything was as described, the room was really nice, everything was perfect, really nice staff!!! Thank youGenuine Hotels.com guest review
No complaints... Friendly staff, clean rooms. Better if you have a car, restruants and mall on other side of freeway. Hotel restruant had a good menu! Will stay there again!Genuine Hotels.com guest review
"City View = highway noise"
I don't appreciate spin, saying you have a view of Mission Valley is not a selling point, calling it city view is like saying dog poo smells like flowers.Genuine Hotels.com guest review
"good clean hotel"
Stay on the southside of the hotel if traffic noise bothers you, you can hear freeway traffice from the front of the hotel on the northside. Rooms were nice.Genuine Expedia guest review
Enjoy the stay and staff very warm and helpful in every aspect.Genuine Expedia guest review
Only reason for not rating higher is the HIGH cost for parking per day. I parked out front on the curb and had no problem.Genuine Expedia guest review
"Easy access to highway and shopping"
Small bathroom but great bedding and TV stations. Good hotel however didn't like the fact that there were no vending machines on the floor; requiring you to go to the lobby for a bottle of water.Genuine Hotels.com guest review
"Unbelievable Stay! Thank You"
Truly blown away with the great service and beautifully remodeled room I had with the incredible low price I paid. I visit San Diego often to see my gorgeous girlfriend and decided to give the Sheraton a try and I think I have found my new favorite hotel to stay at. Thank you very muchGenuine Hotels.com guest review
"Beautiful hotel!! Great for everyone!!"
I have always enjoyed staying at the Sheraton! The hotel was beautiful and very welcoming! The room was very clean and beautifully decorated. The beds are like sleeping on a cloud. They also give you a card to order breakfast in bed in the morning. We did that, and the waitor delivered the food on time and was so kind. The food was amazing as well! […] Any time I go on vacation or need to stay in a hotel for business I always choose Sheraton! Read moreGenuine Expedia guest review
"Simple and relaxing"
Simple check in, no loads of paper work. And relaxing stay at clean hotel. I used Expedia to book hotel.Genuine Expedia guest review
"better then the hilton next door"
I loved it. This will always be my first.choice.Genuine Hotels.com guest review
Room was great, nice furnishings. The only downside was the location and finding it.Genuine Hotels.com guest review
I really live te location of the hotel. Also I love the installation of the hotel. The king bed is amazing and the rooms are perfect. The decoration is really pretty.Genuine Expedia guest review
Nice, clean room. Great bed and pillows. They made a mess of my reservation and I wasn't alone - maybe a game to facilitate bus loads of kids for some sort of soccer event?Genuine Expedia guest review
It was good. except i ordered a king bad room and got a two queen bad room. But they did change it back for me.Genuine Expedia guest review
"Potential to be one of the best hotels"
Overall nice. Hotel staff were extremely nice but seemed inexperienced. Hotel Bistro served good food. Free wi-fi in hotel lobby was nice. Happy Hour reception in the lobby was modest but nice. Nice pillows and comforter. Only concerns were (1) bathroom light was broken, I asked for help from the front desk who called maintenance right away, maintenance […] came to look at the problem but never came back to fix it - light stayed broken my entire stay; (2) I had to keep jiggling the toilet handle/popped open the tank lid to stop it from running all night; (3) housekeeping never replaced room amenities consistently - some days there was no soap, other days towels were missing, tea bags were replaced occasionally; $5 coupon was slipped under my door in the middle of the night which scared me because when I first heard the noise, I thought someone was trying to break into my room. Read moreGenuine Hotels.com guest review
The only complaint is that it sits next to the freeway, makes it a little noisierGenuine Hotels.com guest review
"Chased by a drunk, no water, 3am wake up calls"
We had a horrible stay at The Sheraton and won't be going back. I go to San Diego twice a year, and there are many other better hotels in the same area. Here's a list of things that happened during our visit. 1. The hotel was completing renovations. The rooms were completely renovated, but they were working on the elevators during our visit. They had […] one working elevator, which meant you had to wait 15-20 minutes to get on the elevator during peak times or use the stairs. We were fine with this...we used the stairs. That said the stairwell was not secure. You accessed the stairs from outside the building and anyone could get in there. One night a drunk man chased me and my partner up 2 flights of stairs and when he couldn't run anymore, he sat on the 2nd floor yelling obscenities at us, until we reached the 4th floor where our room was. 2. The rooms were recently renovated and looked great! That said, they put all their money into looks, not function. Our toilet ran consistently, keeping us up at night. We overheard another guest complaining about the same thing. The water pressure of the shower was so awful, I would have gotten a better shower using a spray bottle. 3. We got a random 3:15am wake up call one night, even though we never set up a wake up call. We stayed for a week. Had we not paid for the room in advance thru Expedia, we would have checked out after the first night and moved next door to the Hilton. Read moreGenuine Expedia guest review
Only had 1 working elevator for 14 floors which was kind of a hastle. It is a great place if you like to drink, free wine most every night but that wasn't a plus for me. The staff wasn't helpful with check in. I had to call down and ask where things were. No map or directions given. Beds were very comfortable.Genuine Expedia guest review
I would have given it five but stars but the elevator was broken. Awesome stay.Genuine Expedia guest review
"great place for business stay"
clean, updated, great overnight for workGenuine Hotels.com guest review
The hotel staff is efficient, friendly and knowledgeable. Was greeted at check-in and offered a nice salad and cookies. If you have a car the location is great , if walking lots of traffic and have to cross a freeway with a sidewalk on only one side of the bridge restruants and malls on the other side of freeway. Nice hotel would definitely stay there […] again. Read moreGenuine Hotels.com guest review
"Decent for the price"
Quick registration, helpful staff, speedy room service breakfast. Convenient to my daughter's school and downtown. I'll stay again.Genuine Hotels.com guest review
Great Location in SD... It pleasantly surprised our expectations!Genuine Expedia guest review
Response by Sheraton San Diego Hotel, Mission Valley Thank you for reviewing your visit! I am glad you enjoyed our hotel! We look forward to seeing you again! Celeste Brackley Director of Sales and Marketing
The rooms and lobby of this hotel are really nice and clean. However, in my opinion the bed was not as comfortable as I though it would be for a hotel of its kind, It was a bit springy and the pillows were really soft with no support. Also, the windows did not seem to be sound proof because with them closed we could hear the traffic from outside. The […] AC in our room blew hot air and because we did not find that out until after 11:30 PM there was no one to come look at it. They offered to move our room but by that time we were already settled in so we slept with the window open, which was very loud since we were on the side of the hotel with the highway. Read moreGenuine Expedia guest review
I really enjoyed the comforts of the Sheraton Mission Valley. I am actually going to stay at this location in March. 5 stars for me.Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
Hotel was awesome. Recently remodeled and clean. Staff was extremely attentive and courteous. I'll be staying there again next time a visit the San Diego Zoo :)Genuine Hotels.com guest review
The staff is friendly and helpful,Ready to piont out top thing's to do and see. Pleasant folks with good attitude. Good location if you have a lot to do,close to a lot of thing's like down town, zoo,parks sea worldGenuine Expedia guest review
Response by Sheraton San Diego Hotel, Mission Valley Thank you for your review! We are here to provide the best stay and service possible! I am glad you enjoyed your stay. We look forward to having you back! Celeste Brackley Director of Sales and Marketing
"Great hotel for everyone !"
We stayed in this hotel for 4 nights and on the 1st night our room was on the 2nd floor right next to the gym room - i was awake befoore 7:00 am because the room was too noisy because someone was using the gym. The following night I requested to be transfered to another room and the staff were great - they move us to the 6th floor and it was really […] nice and quite. I give the staff a 5 star service ! Aurora Read moreGenuine Expedia guest review
"Traveling for business"
I would definitely stay here again. The room was nice and clean and updated. However, when I got my room the coffee maker was broken as well as a shelf in the bathroom. These were minor annoying details that the front desk personnel promptly took care of. The most annoying thing is the elevator. They only have one functioning elevator that is used by […] housekeeping, guests, and maintenance. Therefore there was a funk on it at times from trash housekeeping was taking out. Also the war was somewhat annoying during busy hours. Overall this is a nice hotel for the price and I would stay here again. Read moreGenuine Expedia guest review
"The hotel was clean and comfortable."
The location of this hotel is great. The mall is across the highway and there are many restaurants to choose from. Although the place is clean and comfortable, they seem to have a problem with the septic tank and at times there is a not so pleasant smell that takes over in the lobby and elevators. Otherwise I recommend this location.Genuine Hotels.com guest review
Not a bad hotel overall...however only one elevator was working so it took forever to catch one. Not to mention i had to go back to the lobby several times because my first room, the lights didn't work and then the second rtoom the key didn't work. 3rd time was a charm, but since there was only one elevator, it took an additional 1/2 hour to get all […] of this taken care of. Staff was very friendly and quick to help. Rooms were clean. Read moreGenuine Hotels.com guest review
"Great Value compared to downtown hotels"
Beautifully renovated rooms and quiet on the hillside side of bldg. Enjoyed the wine tasting one of the evenings. Recommend for pleasure or business as much less expensive than the downtown conference hotel when on my own dime. I recently moved from San Diego so I know the hotels etc. This is very convenient for downtown and Mission Bayand Fashion Valley […] shopping. Read moreGenuine Hotels.com guest review
Great staff, only bad thing was working on the elevators when got there but room and hotel was great.Genuine Expedia guest review
"Give them a try"
I was hesitant to book at this hotel because of the recent "no great" reviews. This hotel is good! It's very standard but its recently been renovated and everything was clean and up to date. The staff was very pleasant and helpful. The room was comfortable and clean. No complaints. And it's in a great location. Give them a try!Genuine Expedia guest review
Room was renovated and very good. Front office staff were awesome. Room service and food was great. Overall I had a good stay.Genuine Hotels.com guest review
"Nice place to stay for any purpose"
This hotel is quiet and clean. Its great for business or pleasure and has a very centralized location.Genuine Expedia guest review
it was a nice hotel but the elavator service was terrible. we had to wait about 10 minutes before we were able to enter the elevator to go to and from our room.Genuine Hotels.com guest review
The only things I would have bad to say are that the pillows sucked and left me with neck pains, even three days later my neck still hurts. And the water pressure in the showers was really low. Other than those two things the staff was nice and bed was comfy minus sucky pillows.Genuine Hotels.com guest review
Both elevators out of service, no towels or ice bucket in room.Genuine Hotels.com guest review
When we checked in there were no pillowcases or soap. Called desk and they were brought up. Next day we left soiled towels on bathroom floor that we wanted changed and our room was not touched that day at all. Had to request towels and coffee that night when we returned. From 12-19 through 12-21 we froze at night while they worked on a boiler problem. On […] 12-19 the TV remote quite working. They did replace the batteries Only the bottom plug in the bathroom worked during our stay. On 12-20 the room was cleaned but we were only left one wash cloth and one hand towel. We called and they did bring linens. On three occasions, we did not have coffee replenished so we just decided to ask for coffee each evening when we returned to our room. The ONLY good thing about our stay was the chef "Mark." Great food and very personable. Read moreGenuine Expedia guest review
Charging ppl for parking and when I booked my hotel package I was told a shuttle would pick me up from the airport I paid for this service and upon waiting an hour I was finally told I needed to call the hotel and arrange to be picked up when I called the hotel they told me they didn't provide pickup services. I got to the hotel via taxi and saw shuttle […] vans parked outside. It took me 21/2 hrs to get to the hotel that was less than 20 min away. No I will not refer anyone here!! Read moreGenuine Expedia guest review
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