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JW Marriott Desert Springs Resort & Spa - Palm Desert

33.757878, -116.360691
4.5 stars
74855 Country Club Dr, Palm Desert, CA, 92260 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $135
available on 05/26/13
Price Match Guarantee
4.3 250 5

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    Landmarks near JW Marriott Desert Springs Resort & Spa

    • Desert Willow Golf Resort Hotels - Palm Desert 400 yards
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    Overview of JW Marriott Desert Springs Resort & Spa - Palm Desert

    Location.
    Surrounded by lakes and mountains, JW Marriott Desert Springs Resort & Spa is located in Palm Desert, Calif. The resort is three miles from the El Paseo shopping district and five miles from the Living Desert nature preserve.

    Hotel Features.
    Renovated in 2007, the JW Marriott Desert Springs Resort & Spa lobby features a 60-foot bar with a cascading waterfall backdrop. This smoke-free resort offers concierge services. A conference center is available, composed of 33 event rooms for a total of 21,000 square feet of flexible meeting space. Wireless Internet access in public areas is complimentary. Recreation includes two 18-hole championship golf courses, 20 tennis courts, five pools, three spa tubs, and a children's activity center (surcharge). Gondolas guide guests around the vibrant resort via its waterways. The Spa at Desert Springs offers a fitness center, separate men's and women's lockers, exercise classes, a spa shop and a salon. Spa treatments include massages, scrubs, wraps, bronzing and facials. The resort offers 7 dining options, including the Rockwood Grill Restaurant serving children's menu, breakfast, lunch, dinner and weekend brunch, the Blue Star Lounge tapas bar & restaurant, and the Mikado Japanese Steakhouse and Sushi Bar featuring knife-swirling chefs who chop, juggle and joke while preparing dinner. The poolside Oasis Bar & Grille serves light meals. Among its many awards, the resort made the Conde Nast Traveler Gold List in 2005.

    Guestrooms.
    The 884 guestrooms of the JW Marriott Desert Springs Resort & Spa feature balconies or patios, two-chair desks and dining tables, and sofas or reading chairs with ottomans. Décor includes crown molding and walnut-colored furniture. Minibars, coffeemakers, multi-line phones, and complimentary weekday newspapers are provided in each room. Bathrooms feature bathrobes, granite vanities and limestone showers, tubs and floors. Beds offer pillowtop mattresses, down comforters, 300-thread count, triple sheeting, and extra pillows. Rooms include CD players, DVD players, and high-definition LCD televisions with cable service, ESPN, and HBO. High-speed wired and wireless Internet access are available for a surcharge.

    Image of JW Marriott Desert Springs Resort & Spa, Palm Desert
    4.3 out of 5 Excellent (250 reviews)
    (Neighborhood average 3.6)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    I stayed there over Mother's Day weekend this year. It was a treat not only for my mom but for me as well. The staff was so well mannered and everyone... there made us feel so welcomed and valued. The room, which had two double beds, was great and spacious and had a large balcony. My only issue was that they did not offer a late check out which we would have really loved. Checking out at 11am put a bit of a rush on us. But overall this hotel is a must when visiting the area :) by Arby  from Los Angeles, CA on 05/14/13

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    Signature View w/Balcony

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    One king bed or two double beds with triple sheeting. May include furnished balcony or patio with golf-course, mountains, lake, or pool view. Sitting area includes desk and sofa with coffee table. High-speed Internet access (surcharge). HDTV with cable and pay movies. CD player. Minibar. Granite, limestone, or Italian marble bathroom with separate bath and shower. Rollaway beds are available (surcharge).

    Room Details

    • Air conditioning
    • Balcony
    • Bathrobes
    • Blackout drapes/curtains
    • Cable TV service
    • CD player
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Courtyard view
    • Cribs/infant beds available
    • Daily housekeeping
    • Desert view
    • Desk
    • DVD player
    • Electronic/magnetic keys
    • Electronic check-out
    • ESPN
    • Hair dryer
    • HBO
    • HDTV
    • Hypo-allergenic bedding available
    • In-room childcare (surcharge)
    • In-room massage available
    • In-room safe
    • Iron/ironing board
    • LCD TV
    • Makeup/shaving mirror
    • Minibar
    • Mountain view
    • Multi-line phone
    • Pay movies
    • Phone
    • Pillowtop mattress
    • Pool view
    • Premium TV channels
    • Private bathroom
    • Refrigerator (on request)
    • Rollaway/extra beds available
    • Separate bathtub and shower
    • Speakerphone
    • Turndown service (on request)
    • Voice mail
    • Wake-up calls
    • Window opens
    • Wired high-speed Internet access (surcharge)
    • Wireless Internet access (surcharge)

    Standard with Balcony

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    One king bed or two double beds with triple sheeting. May include furnished balcony or patio with front drive, tour-lobby drive, or parking view. Sitting area includes desk and sofa with coffee table. High-speed Internet access (surcharge). HDTV with cable and pay movies. CD player. Minibar. Granite, limestone, or Italian-marble bathroom with separate tub and shower. Rollaway beds are available (surcharge).

    Room Details

    • Air conditioning
    • Balcony
    • Bathrobes
    • Blackout drapes/curtains
    • Cable TV service
    • CD player
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Courtyard view
    • Cribs/infant beds available
    • Daily housekeeping
    • Desert view
    • Desk
    • DVD player
    • Electronic/magnetic keys
    • Electronic check-out
    • ESPN
    • Hair dryer
    • HBO
    • HDTV
    • Hypo-allergenic bedding available
    • In-room childcare (surcharge)
    • In-room massage available
    • In-room safe
    • Iron/ironing board
    • LCD TV
    • Makeup/shaving mirror
    • Minibar
    • Mountain view
    • Multi-line phone
    • Pay movies
    • Phone
    • Pillowtop mattress
    • Pool view
    • Premium TV channels
    • Private bathroom
    • Refrigerator (on request)
    • Rollaway/extra beds available
    • Separate bathtub and shower
    • Speakerphone
    • Turndown service (on request)
    • Voice mail
    • Wake-up calls
    • Window opens
    • Wired high-speed Internet access (surcharge)
    • Wireless Internet access (surcharge)

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Diners Club
    • JCB International
    • Pets not allowed
    • Resort fee charged at hotel/condo
    • Check-in time starts at: 4 PM
    • Check-out time is: 11 AM
    • Minimum check-in age is: 21
    • MasterCard
    • Visa
    • Discover
    • American Express

    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

    Amenities

    • General
    • Ballroom(s)
    • Bar/lounge
    • Designated smoking areas
    • Elevator/lift
    • Gift shops or newsstand
    • Poolside bar
    • Shopping on site
    • Smoke-free property
    • Suitable for children
    • Swimming pool - outdoor
    • See more facilities
      • Air-conditioned public areas
      • Conference center
      • Designated smoking areas (fines apply)
      • Free Wi-Fi
      • Golf course on site
      • Meeting facilities size (feet) - 21,000
      • Meeting facilities size (meters) - 1951
      • Number of floors - 4-8
      • Number of meeting/conference rooms - 33
      • Number of restaurants - 7
      • Parking limited (surcharge)
      • Self parking (surcharge)
      • Smoke-free property (fines apply)
      • Tennis on site
      • Total number of rooms - 884
      • Valet parking (surcharge)
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • Speakerphone
    • See more room details
      • Air conditioning
      • Balcony
      • Bathrobes
      • Cable TV service
      • CD player
      • Climate control
      • Coffee/tea maker
      • Complimentary toiletries
      • Complimentary weekday newspaper
      • Courtyard view
      • Daily housekeeping
      • Desert view
      • DVD player
      • ESPN
      • Hair dryer
      • HBO
      • HDTV
      • Hypo-allergenic bedding available
      • In-room childcare (surcharge)
      • In-room massage available
      • LCD TV
      • Makeup/shaving mirror
      • Minibar
      • Mountain view
      • Multi-line phone
      • Pay movies
      • Phone
      • Pillowtop mattress
      • Pool view
      • Premium TV channels
      • Private bathroom
      • Refrigerator (on request)
      • Separate bathtub and shower
      • Turndown service (on request)
      • Voice mail
      • Wake-up calls
      • Window opens
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Sauna
    • Security guard
    • Self parking
    • Shoe shine
    • Spa services on site
    • Spa tub
    • Steam room
    • Supervised childcare/activities
    • Tour assistance
    • Wedding services
    • View more services
      • Arcade/game room
      • ATM/banking
      • Beauty services
      • Breakfast available (surcharge)
      • Children's club
      • Concierge services
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Full-service health spa
      • Hair salon
      • Health club
      • Massage - spa treatment room(s)
      • Multilingual staff
      • Nightclub
      • Parking (surcharge)
      • Parking garage
      • Porter/bellhop
      • Safe-deposit box at front desk
      • Valet parking
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Room service (24 hours)
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Awards

    • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

    Dining

    Rockwood Grill - A sophisticated all-day dining venue featuring a menu of diverse American Classics. Dishes are expertly prepared from daily locally sourced ingredients, and served in an atmosphere of warmth, comfort, and sophistication. Open for breakfast, lunch, and dinner. Weekend brunch and children's menu.

    Mikado Japanese Steakhouse Open for dinner. Knife-twirling chefs chop, juggle, and joke, while using fire and steam to prepare steak, chicken and seafood entrees accompanied by vegetables and exotic sauces. East meets west at the sushi bar, which offers fresh foods and Japanese garden views.


    Blue Star Lounge - Lively tapas bar & restaurant with music, signature margaritas, local micro brews and hand crafted cocktails.

    The Lobby Bar & Sushi Bar - Sushi Bar is open afternoon and evening. The Lobby Bar is open afternoon to late evening, serving an assortment of flat bread pizza and cheeses.

    The Oasis Bar & Grille - Pool bar open mid-morning to early evening for light meals.

    Starbucks - Lobby coffee shop with outdoor terrace. Open early morning to early evening for coffee drinks, pastries.

    Costas Nightclub - Disco open to late night on weekends. (Open other days, depending on resort occupancy.) DJ music or live band.

    Sand Trap & Wedge - Offering lunch and snack items. Guests may order at tee-off at the 18th hole for pickup at Sand Trap & Wedge at the end of the round of golf.

    Room service is available 24 hours.

    Recreation

    JW Marriott Desert Springs Resort & Spa is home to two championship 18-hole, Ted Robinson-designed golf courses—the Palm and Valley courses—as well as an 18-hole putting course. Golf clinics (surcharge) and a pro shop are available and golf carts have onboard computers displaying graphic layouts of each hole. The lawn-and-tennis club provides 20 clay, grass, and hard-surface courts. Basketball courts, lawn croquet, bicycle rentals, and organized jogging are among other activities. Tennis clinics (surcharge) are also available.

    The Spa at Desert Springs, the on-site 28-room full-service spa, offers private treatment rooms with individualized music and temperature controls, and a full roster of services including massage, scrubs, wraps, anti-aging, facials, waxing, and beauty treatments. Guests may purchase day passes to use the spa facilities.

    Five additional outdoor swimming pools, three spa tubs, a fitness room with cardio-vascular equipment, and a children's activity center (surcharge) are also on site. Numerous other championship golf courses are located in the Coachella Valley. The surrounding desert and mountains are popular for hiking, cycling, hot air ballooning, and horse riding. The resort concierge can assist with these and other activities.

    The recreational activities listed below are available either on site or near the resort; fees may apply.


    • Aerobics on site
    • Basketball on site
    • Bicycle rentals nearby
    • Golf - driving range on site
    • Golfing on site
    • Horse riding/rental nearby
    • Mountain biking nearby
    • Pilates classes on site
    • Running track/path on site
    • Swimming on site
    • Tennis on site
    • Yoga classes/instruction on site

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • Resort fee: USD 28 per accommodation, per night (effective 15 April 2013)

    Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
    • Sporting facilities or equipment
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room bottled water
    • Self parking
    • Additional inclusions

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: USD 22 per person (approximately)
    • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
    • Fee for in-room high-speed Internet (wired): USD 12.95 per day (rates may vary)
    • Self parking fee: USD 12 per day (in/out privileges)
    • Valet parking fee: USD 26 per day (in/out privileges)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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    JW Marriott Desert Springs Resort & Spa Palm Desert

    A short guide to Palm Desert

    Palm Desert is a city for the arts for all senses. Billing itself as a museum without walls, the city displays more than 130 sculptures in public foyers, squares, and sidewalks. Broadway acts and big-name musicians fill the McCallum Theatre’s seats. Souvenir hunters need look no further than El Paseo. This district has more than 300 shops, many with gaily-decorated facades.

    see all hotels in Palm Desert

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Desert Willow Golf Resort - 400 yards

    1.0 - 3.0 mi

    • Desert Holocaust Memorial - 2.4 miles
    • Rancho Las Palmas Country Club - 2.5 miles
    • Indian Wells - 2.8 miles
    • Palm Desert - 2.8 miles
    • The Gardens on El Paseo - 2.9 miles
    • El Paseo Shopping District - 2.9 miles
    • Indian Wells Golf Course - 3.0 miles

    3.0+ mi

    • Westfield Palm Desert Shopping Center - 3.2 miles
    • Children's Discovery Museum of the Desert - 3.5 miles
    • Bermuda Dunes Airport (UDD) - 5.2 miles
    • Palm Springs Intl. Airport (PSP) - 9.6 miles
    • Thermal Desert Resorts Regional Airport (TRM) - 14 miles
    • Banning Municipal Airport (BNG) - 31 miles
    • Borrego Valley Airport (BXS) - 35 miles
    • Twentynine Palms Airport (TNP) - 35 miles
    • Hemet-Ryan Airport (HMT) - 38 miles
    • Big Bear Airport (RBF) - 45 miles
    All hotels in Palm Desert, California, United States
    Reviews
    • All (250)
    • Business (23)
    • Romance (45)
    • Family (36)
    • Friends (16)
    • Other (130)
    4.3 / 5
    Excellent

    Score breakdown (from 250 reviews)

    • 5.0
      (139)
    • 4.0
      (70)
    • 3.0
      (17)
    • 2.0
      (14)
    • 1.0
      (10)

    Average rating for:

    • Cleanliness
      4.5
    • Service
      4.3
    • Comfort
      4.3
    • Condition
      4.3

    Reviews: Overall

    • < Previous
    • Page 1 of 5
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    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "LOVED IT!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    I stayed there over Mother's Day weekend this year. It was a treat not only for my mom but for me as well. The staff was so well mannered and everyone there made us feel so welcomed and valued. The room, which had two double beds, was great and spacious and had a large balcony. My only issue was that they did not offer a late check out which we would […] have really loved. Checking out at 11am put a bit of a rush on us. But overall this hotel is a must when visiting the area :) Read more
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    Arby
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "Great hotel dor a family vacation!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We had a great experience from the moment that we arrived. The person at the Valet parking was so charming. Very friendly staff whi work hard in making our stay a very pleasant one. The room was very clean and comfortable, the king bed was great! The only thing we did not like wasthe shower because it was too small and the shower faucet did not like. […] The gondola's offer a beautiful landscape, great golf courses and a very well equipped fitness center. The food was good and the saiming pools are very nice and enjoyable. We are definitely coming back! Read more
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    Apr 30, 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent
    "Great Stay"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This property is very large, but the staff goes out of its way to make you feel like you are staying at a small resort. The pools are terrific. Rooms very comfortable. Love the birds everywhere.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    Valerie A.
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    I feel that the room needs a better coffee and tea maker. The Coffee maker was old and small. It would be nice if the coffe maker made more than one cup at a time. Complimentary water bottles were too small. It would be nice if the TV system offered movies to select to watch. It wasn't clear to me that I could pick a childs movie to watch with my child. […] More TV information needed. I lost clothes at the Springs pool. I reported the loss to lost and found and completed information. I hope they will be returned. Thanks! Read more
    Genuine Hotels.com guest review
    3 night family trip in Apr 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    2.0 / 5
    Fair
    "Not up to JW standards"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    If you love large, corporate, hotels then this is the place for you. However, you also have to love poor maintenance, unsanitary conditions and lots, I mean lots, of people. Specifically, the drain guards in around the main pool were being replaced while guests were swimming - during normal, morning hours. Imagine fighting the crowds to get a poolside […] chair only to have a service crew move you, post orange cones, and proceed to drill into concrete. On the morning we endured this the poolside tables were coated with ketchup and spilled drinks not cleaned up from the night before making them more attractive to flies than to patrons. Bought the breakfast package only to have the cost structure explained to me three times, three different ways. At checkout we had to get a manager to correct the overcharges. A bright spot is the Oasis Bar, off the main restaurant. Good food, nice staff, comfy seating. Bottom line - this hotel is not up to the standards expected of the flagship JW fleet of the Marriott brand. Read more
    Genuine Hotels.com guest review
    2 night family trip in Apr 2013
    DJW
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    Great Stay Great Staff a lot to do. Beds are uncomfortable though.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Ryan
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip with friends in Mar 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I noticed the last three hotels I booked through Hotels.com my rooms are on the lousy section of the hotel. JW Marriott gave me a room overlooking an empty pool view. Finally after a 5 min debate they gave me another room with a dirty patio
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    Mike
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    3.0 / 5
    Good
    "very nice lobby, mediocre rooms"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    The lobby is very snazzy and attractive, but the rooms are drab and two steps below 5-star. My wife said they looked like something from the 1970s. Rooms not nearly as nice as those at the nearby Agua Caliente Casino Hotel, which cost much less when I stayed there last year. And if you are anywhere near the nightclub, you will hear the thump-thump-thumping […] of the music until 2 a.m. After my first night, I moved to the other side of the hotel and then that problem was solved. Showers had great water pressure, though. Read more
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    Tyler
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Mar 12, 2013
    samar
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    Our stay here was great with one exception, the pillows are horrible. That was the first and only complaint my wife and I had. Also, our friends stayed down the hall and their only complaint were the pillows. The pillows are too small, the hotel needs to invest in proper king size pillows for king size beds. Other than that, we had a fantastic stay […] ! Read more
    Genuine Hotels.com guest review
    2 night trip with friends in Mar 2013
    Chris
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    2.0 / 5
    Fair
    "Not JW Quality"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    This is probably worthy of a Marriott moniker, but not JW. The service is JW quality, but the hotel itself, rooms and facilities are not very upscale.
    Genuine Hotels.com guest review
    2 night business trip in Feb 2013
    Melissa
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "Pool Time"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I loved having a real lap pool! Could use lane divider floats to quell the waves but sure beats the micro-pools most hotels seem to have. I think we spent the rest of the one day we had swimming in the other pools (had three of my kids with me (9,9, and 12)).
    Genuine Hotels.com guest review
    1 night family trip in Feb 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    1.0 / 5
    Poor

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      5.0
    • Condition
      5.0
    The staff at the front desk was very rude
    Genuine Hotels.com guest review
    1 night business trip in Jan 2013
    roy
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Jan 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Beautiful Lobby - great place to sit and have a drink. The views, the sounds of the Parrots in the lobby give it a tropical feel even though you are in the desert.
    Genuine Hotels.com guest review
    4 night business trip in Jan 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "Great Hotel/Property"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We have never stayed at a better property. The property is the best I've ever encountered, the staff is second to none, and the upkeep is meticulous. A top notch property!
    Genuine Hotels.com guest review
    2 night family trip in Jan 2013
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent
    "about right for the money"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Well designed, impressive facility. Concierge and front desk helpful when you are there in person. 2/3 times there were long delays when I tried to call for service. Gondola ride was fun, but it's supposely only for taking diners to and from the 3 hotel restaurants from 5pm (3pm on weekends) to 9pm. we asked the lady to take us out after 9pm even though […] we weren't eating in the hotel, she was very nice and accommodated (pls tip generously). Room set up was ok, beds were comfortable (although they only have double, not queen beds), bathroom was outdated, but clean enough. Water very weak from both sink and shower. Lots of activities at the lawn and tennis club. wi-fi, parking, and use of fitness center+lawn and tennis club included in the resort fee. Nice lady at check-out asked if everything went ok, I said yes, then remembered that the wi-fi in our room kept causing my tablet to crash. She noted it and waived our resort fee for both days. Very nice. Read more
    Genuine Hotels.com guest review
    2 night family trip in Dec 2012
    James H.
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    3.0 / 5
    Good
    "could be cleaner"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      2.0
    The room we stayed in had a very squeeky beds. I could'nt sleep at all. And the carpet was dirty.
    Genuine Hotels.com guest review
    2 night business trip in Dec 2012
    ck
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "Suitable for family vacation"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Beautiful hotel. Check in and check out made very easy and fast. Room is clean and spacious. Bathroom is also larger than other hotels.
    Genuine Expedia guest review
    Other trip
    Dec 25, 2012
    David
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent
    "Nice hotel with high food and drink costs"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    The property is 30 years old and although everything was nicely finished and updated, some of the original items had problems - such as leaking shower doors. The room and the view on the property were great; however, the food was expensive and not as great. We had wanted to use the spa but it was quite a walk to the spa building which made it less […] appealing. I would stay there again, but only for the room and the view. I would eat elsewhere. Read more
    Genuine Expedia guest review
    Other trip
    Dec 17, 2012
    Viv
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Nov 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "Love it!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    There was lots of activities for the kids and it was just a beautiful place!
    Genuine Hotels.com guest review
    1 night family trip in Nov 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "Fresh New Start!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Our stay at the JW Marriott was much better than we ever thought it could be. Our room had a fantastic view. We had asked for a room with a view and the room was right on the water and very close to the pool yet away from all the noise of the people having fun at the pool. The views were spectacular. We were married while at the hotel and could not […] have picked a better place to enjoy or extended weekend. The staff were excellent, everyone was very courteous and mindful of our needs. There were adequate restaurants and other amendities to meet our needs as well. This is by far one of the most pleasureable weekend get aways we have ever had...... Read more
    Genuine Expedia guest review
    Other trip
    Nov 26, 2012
    Don And Sheila
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    1.0 / 5
    Poor

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    Our room was disgusting not even a closet just 3 hangers=never stay there again. Very run down and certainly not the standard for a Marriott Hotel.
    Genuine Hotels.com guest review
    2 night trip in Nov 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Nov 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    excellent
    Genuine Hotels.com guest review
    1 night trip with friends in Nov 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "JW Marriott Stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent - top floor with view of mountains and pool area. Balcony with table and chairs - with ash tray - was able to smoke a cigar! Service throughout was excellent. Sushi bar was great as well.
    Genuine Hotels.com guest review
    1 night romance trip in Oct 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "Relaxing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We are locals who chose to stay overnight to get away. Loved the grounds and the view from our room on the sixth floor was of the pools, golf course and the mountains. It was beautiful. Be prepared for a long walks in the halls to get to your room. We weren't too impressed with the restaurants. The menus looked a bit boring so we chose to go accross […] the street to Cork Tree and had a nice dinner. My favorite thing about this Marriott is the spa. I've been several times and plan to return again. We would also stay again at the hotel. Overall, a pleasant experience. Read more
    Genuine Expedia guest review
    Other trip
    Oct 29, 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "Great place for a conference"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Can accommodate large groups with attentive service. Lovely property with golf, tennis, pools, spa.
    Genuine Hotels.com guest review
    2 night business trip in Oct 2012
    Alison
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent
    "Nice but loud"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    This was a beautiful resort and I wish I had more time to explore the resort itself. We ate at Mikado, a fabulous Japanese Tepan restaurant within the hotel. My only complaint was that the lobby bar was a wide open area and the noise from the crowd was extremely loud through the night even at our room.
    Genuine Hotels.com guest review
    1 night romance trip in Oct 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    Oct 2, 2012
    Elizabeth
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very great service. Exceeded my expectations. I'm going to be back for sure.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "fun in the sun"

    • Cleanliness
      2.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      5.0
    stay was great. had a great view. staff was very friendly and helpful. only issue was a stain on the bed and the discomfort of the bed. better mattress and pillows would make it a lot better. other than that it was great. would stay again
    Genuine Hotels.com guest review
    2 night romance trip in Sep 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Sep 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "Great Weekend Get-Away!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff was very friendly. A bit dissapointed in the pool bar hours, but overall we had a great time
    Genuine Expedia guest review
    Other trip
    Sep 10, 2012
    Mari
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Aug 2012
    Molly
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    A fun hotel. Kind of an adult pool party scene with scantly clad women and lots of alcohol. Would go back with my girlfriends to party, probably won't go back with my children (although the hotel does have a to of activities for kids). The hotel staff were all incredibly friendly and helpful. Just walking through the lobby for check-in I had no less […] than 6 employees say hello to me. Read more
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    Erica
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    2.0 / 5
    Fair

    • Cleanliness
      1.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Aug 2012
    A Traveller
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding
    "Great Get Away for Couples"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Took my girlfriend to the Resort after it being recommended by a friend. It was even better than people made it out to be (which was all good reviews on it.) The staff is very attentive and they make sure to always greet you when walking by. There is a small Gondola available to take you to your dinner reservations. The buffet at the Grill was by far […] one of my top 5 breakfast buffets. We took a 15 minute drive to a nearby Casino, but really no need to even leave the resort. Great lounges, restaurants and clean pool. The only downside, and very minor compared to the experience, was how far away the room was...a lot of walking...but that's a resort for you. Great place to get away with your other and relax by the pool or have a romantic dinner. PS Mikado Teppan restaurant is a must! Read more
    Genuine Expedia guest review
    Other trip
    Sep 4, 2012
    NoWayJose
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    4.0 / 5
    Excellent
    "nice, but not family friendly on a holiday weekend"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    My husband and I took our 7 year old and 4 moth old to get away for the weekend. It was nice, easy to get around, and the staff was very nice. We enjoyed the gondola that gives you the little tour, and the breakfast buffet was nice. My husband and son played golf and sad it was a very nice time. We are a little out of the loop, and didn't realize that […] since it as a holiday weekend (labor day) that the pool would be a full on music blaring party. The resort was filled with very intoxicated 20 something year olds, and we were not able to use the big pool, but there were activities over in the small kids pool, so we did that instead. I would not recommend it to a family going with kids during these weekends, seems like it might be a local hang out party place....kind of like rehab in Vegas. Read more
    Genuine Expedia guest review
    Other trip
    Sep 4, 2012
    nicole
    US

    JW Marriott Desert Springs Resort & Spa - Palm Desert
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Aug 2012
    A Traveller
    US
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