"Nice hotel with great staff"
Hotel staff was accommodating for checking us in early. Hotel staff also extended out check out time without additional charges.Genuine Expedia guest review
"best weekend getaway"
Totally worth itGenuine Hotels.com guest review
"Great and luxurious hotel"
Luxurious, kid friendly and beautiful hotel within close proximity to Indio, Rancho Mirage and Palm Spring attractions. Great food at Rock wood Grill restaurant and wonderful Sundae dessert. Starbucks on-site very convenient for breakfast. 4 swimming pools with full service. Very friendly staffGenuine Expedia guest review
My family and I had a wonderful vacation experience @ the JW Marriott. Upon entering the hotel driveway, there was an unexpected surprise where there were several flamingos lounging in a lake. The restaurants Rockwood Grill & Mikado were amazing as well as the views of the property. The kids had so much fun swimming in all of the pools and taking the […] gondola boat tour where they saw ducks and swans all over the grounds and in the lake. The only negative I have is that double beds are not comfortable or big enough for a family of 4. Queen beds would have been more appropriate considering the room is large enough. Read moreGenuine Expedia guest review
AGenuine Expedia guest review
Great Hotel, would recommend it to all my friends.Genuine Expedia guest review
"Bad experience,very unprofessional staff."
We stayed there on july 2014.And its not what we expected for $350 a night for premium view room (with taxes and fees).Reserved 2 rooms,requested to be next to each other and close to elevator(because of 2 babies),instead got one on 8th floor and other one on 5th and both as far as possible from elevator.Room was clean,but more like 3 star hotel room.Unable […] to go to the pool area because they forgot to give us wrist bracelets.Finally at the pool,ask to rent a Cabana and was told its $500 for full day include drinks.So we got one and was waiting for waiter about an hour to get some drinks(outside was 110 degree).After 1 hour of waiting manager shows up and saying that someone already reserved the Cabana 1 month ago so we should live(us,4 adults 1 kid and 2 babies).Finally we managed to stay at cabana for same price but only 1 round of drinks included.Paidanother $300 for drinks.Easy checkout by tv wasn't working,so waited in line for check out.They are charging $17 a day for self parking,but no space available.The only thing I liked about JW Marriott is Lobby.From my personal experience,I will not recommend this resort to anyone.Spent over $5,000 in hotel includes 2 rooms for 3 nights,and after i got home,i found out that my card was charged another $1,200(5 transactions I've never have).I hope it will help you make decision for your next trip. Read moreGenuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for taking the time to share a review of your stay at our resort. We greatly appreciate constructive feedback from our guests as we are always working to deliver the best possible experience. Our management team has been made aware of your concerns, particuulary in regards to guest services as this is a core emphasis of the JW brand. We hope to welcome you back in the near future.
"Great desert hotel"
Our holiday was off to a bumpy start with room changes and long walks from the elevator but quickly improved and found the amenities and property to be very impressive! Hotel staff were very accommodating as well!Genuine Expedia guest review
The room was very nice. The golf course was amazing. The service was very good. Huge pool and plenty of lawn chairs. I would stay again and I recommend staying here.Genuine Hotels.com guest review
Georgeous resort, welcoming staff, very accommodating, yummy sushi, nice poolsGenuine Expedia guest review
"Convenient to all activities"
Great food.....loved the hotel. We had an amazing time. JW did an amazing job.Genuine Hotels.com guest review
Wish I could of stayed for ever. Great view. Wonderful staffGenuine Expedia guest review
"July weekend getaway"
The service was excellent and since we were only staying for one night, it was wonderful having several on site restaurants to choose from. The Lounge bar has excellent chicken wings, I suggest the Thai flavor and artichoke dip. The Rockwood Grill was wonderful for the breakfast buffet, which we had included in our hotel fee. -This restuarant also had […] the most wonderful chocolate lava cake that I've ever had. Read moreGenuine Hotels.com guest review
As usual J.W. Marriott Hotels never fail to impress us. Our stay was wonderful. We did do a SPA day and were dissapointed that they did not have a 4 person Golf Cart escort to take us back to the hotel after our fabulous spa experience. We had to walk in 111 degree temperature after being pampered. We did question why men have golf carts for their golf […] experience. Read moreGenuine Hotels.com guest review
"very good resort hotel"
I stay with my friend one night. Prime rib&seafood buffett was really good also breakfast buffett also very nice. We enjoyed resort. Riding Boat and pool spa food. But!!! Unfortunately spa was very expensive then service. I and my friend never take that spa massage service.Genuine Hotels.com guest review
Nice hotel with lots of pools, good spa service. But the room we stay is small, always out of towels around the pool.Genuine Expedia guest review
"Was nice food and drinks overpriced"
Staff were not too friendly food and drinks way overpriced for what it wasGenuine Expedia guest review
Excellent service. Friendly staff. Beautiful hotel. Our second stay. Second time 4th of July weekend the room was not vacuumed. Had a good time. Will come back. Thank you.Genuine Expedia guest review
nice fascility... beds are comfertable.. very cleanGenuine Expedia guest review
What a great experience! Gorgeous hotel on a gorgeous landscaped property. Pools everywhere. Staff amazingly helpful and went out of their way to make sure we had a great stay. Outstanding restaurants on site as well, and you can take a gondola to get to them. I don't play golf, but the course looked very beautiful as well. Already wrote a letter to […] hotel management to praise them on their service. Will definitely be back. If you are looking for an awesome resort in the desert area, you won't be disappointed with your stay here. Read moreGenuine Expedia guest review
nice hotel, good rooms, romantic gondola trip, kids club, evening movie showingGenuine Expedia guest review
Very comfortable, clean, quiet with all amenities necessary.Genuine Hotels.com guest review
"We expected it to be a wonderful hotel."
Unfortunately we expected a great stay at the jw marriot in palm desert,we have spent many vacations there beforei in which we were always happy. The first night they had a problem with insects in our room,I wont get into specifics but we were very unhappy . The management was not very responsive and they moved us to another room the next day my daughter […] saw another insect in her bed... I will never stay again at this hotel.im very upset with how we were treated throughout the weekend. Read moreGenuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for taking the time to share your thoughts regarding this issue. Your feedback is greatly appreciated as we take great pride in ensureing our guest's satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit as we look forward to welcome you back in the near future.
"My worst weekend"
I when two Palm Springs for my girlfriend sixty birthday. I was looking for a romance even. What I recieve from the staff was the worst time I've every recieve.Their put me in a room that four to five walking block from the hotels lobby.I was out side the kid pool and club, very romance. I ask for a new room and after three phone and holding time i […] finaling recieve a room two and half hours later. i UNDERSTAND THAT THIS IS A HIGH END HOTEL.It's very beautiful senting.But for the money I paid I should be given a LITTLE MORE REPECTS. The room was 229.00 dollars 288.00 with all the unreasonable addition was internet etc. that I DIDN'T NEED and parking.But left their paying 315.00 on a 229.00 room.Yes i am trying hard to find out who I can complain to, Marriott doesn't seen to have a complain center. I'll try the internet or Yelp. Read moreGenuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for sharing the details of your stay with us. I have shared with my management team the specific issues you identified with your room request & fornt desk experience. Please accept my sincere apology as I know we are much better thatn what you encountered. I greatly appreciate your feedback as we continue to look for oppotunity to improve our consistency. I look forward to better serving you in the near future and hope to welcome you back to the JW Marriott Desert Springs Resort & Spa.
"get a massage"
highlight of my So Cal vacationGenuine Hotels.com guest review
"Well maintained hotel"
Every comfort is taken into consideration. The staff couldn't have been nicer. Gorgeous lobby.Genuine Hotels.com guest review
"Oasis in the middle of the desert"
We stayed here for a weekend getaway in June. I had stayed at this resort 3 times for conventions but staying for leisure really made the experience special. We stayed at a first floor room where the balcony was facing the lake. In the morning, we woken up by the wonderful cries of swans (black and white) and ducks... The hotel staff was courteous, […] the close up pictures of flamingos were great. Unfortunately we didn't have time to hop on the gondola that takes off from the lobby and tours the premises but over all it was a great experience. There is a night club, a starbucks, teppan grill restaurant and other places to eat, so its perfect for the family, girls/boys getaway or a romantic weekend trip. Read moreGenuine Hotels.com guest review
"Outstanding Facility, Poor Front Desk Staff"
A beautiful large hotel with spectacular indoor and outdoor spaces...probably the best in all of Palm Springs area for a 5 star resort and golf facility. Wonderful rooms, inhouse restaurants, pool area, etc. Our real annoyance was that the front desk staff/hotel did not give us rooms (as previously requested) that were close together for our family […] vacation (this place is really huge and we had a 2-3 city block distance between our rooms) and they did not check us in until after 4 pm. after arrivaling at 2 pm...we were the very last people getting our rooms. Read moreGenuine Expedia guest review
"Excellent hotel for a weekend getaway"
We did a couple's massage and spent the day at the spa. With its own pool and luxurious accommodations, the spa was a must. The hotel overall was lovely, the grounds were very nice, and the restaurants were great!Genuine Hotels.com guest review
"Nice place to go if your in desert palms"
I thought the backdrop of the resort was amazing...the only thing I was not happy with was the difficult trek to the room with us having to go up 4 levels, the walk about almost 1/8 of a mile and then down another elevator to get to our room...and the room was supposed to a"signature room" didn't feel like it..Genuine Expedia guest review
"Very well maintained property"
We really enjoyed our stay we had everything we needed.Genuine Expedia guest review
"Relaxing Father's Day Weekend"
The customer service at the Marriott was excellent. Every single person was kind, helpful and very friendly. We thoroughly enjoyed the rooms, food, and the spa. Well done caring employees.Genuine Hotels.com guest review
Very relaxing atmosphere. Beautiful grounds. Nice, big room. Very comfortable bed and great bathroom with separate shower and tub. Can't wait to go back!Genuine Expedia guest review
"Very expensive for what you receive"
The showers are VERY small. The shower heads are large and terrible. The food was okay. The servers in the restaurants were nice, but look out when you check out golf clubs for the 18 hole putting course! One lady was very nice, the second day....oh boy! She was very rude. Our room was on the fifth floor near the lounge bar. Very Noisey on Saturday […] night. I was finally able to get to sleep after the lounge bar closed. It's a lot of money for a so-so experience. Wouldn't stay there again. Read moreGenuine Hotels.com guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for taking the time to share a review of your stay at our resort. We greatly appreciate constructive feedback from our guests as we're always working to deliver the best possible experience. I have made our management team aware of your concerns. Again thank you for your feedback and we look forward to welcomie you back to the JW Marriott Desert Springs Resort and Spa.
"Best service ever!"
We loved the service the best. Everyone went above and beyond what we expected, which is a true definition of great service. We have always had a great experience with JW Marriott. We will definitely visit again. Keep up the Great Work!Genuine Hotels.com guest review
Beautiful resort inside and out. The staff is very friendly and helped us with every need. Loved our stay and will be backGenuine Hotels.com guest review
"Beautiful Hotel, Terrible Staff"
This was my first time staying at the JW and I have to say, the hotel itself is amazing but the service is awful. Everyone at the front desk that I spoke with was just plain rude and being very short and unhelpful. Also Room service messed up both of my breakfast orders. Let me out it this way... service is everything in a hotel, because of the awful […] service I received by about 90% of the staff I will be looking into other hotels when I return to Palm Springs. Read moreGenuine Hotels.com guest review
"You will not be disappointed!"
I am never disappointed when staying here! I suggest this hotel to all my family & friends when in the Palm Springs area.Genuine Hotels.com guest review
"Staff is horrible!!!!!!"
Overall hotel & room, pool everything was beautiful . This rating is simply for hotel staff!!!! Staff is so horrible ! Treat you like a peasant if you're not white middle/upper class . If you're young , they will treat you like you are irrelevant trash!!!! From day one, at front desk check in, employee was so rude! Kept cutting me off , was told 3 different […] stories about the deposit needed and method of payment & in the end she just snapped and said never mind you don't need a deposit. Pool staff manager Mursia was awful. I was lying down tanning & he approached me asked for my id bc i had a drink next to me which is fine , showed him my id, sd I need to leave for being too intoxicated. Didn't bother one person was about to take a nap actually. There were 16 yr old white kids drinking, did not get carded at all & no I am not just throwing the race card out there; the indifference in staff service was apparent from day one! Do not stay here unless you are ok with being treated like a neusance and a peasant !!!! Horrible horrible horrible staff ! Read moreGenuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa I appreciate you taking the time to share your feedback with us. Customer input is always welcome and a vital part of our ability to better serve our guest. I have made our management team aware of your concerns, particularly those related to your experience with our staff. Thank you for your kind words regarding our resort and we look forward to welcome you again.
Went for our anniversary. Facilities beautiful and very comfortable. The only complaint I have would be that my husband and I planned to have our anniversary dinner on the patio of the restaurant by the water but they had a private party there and we weren't able to sit outside. I feel that the Marriott should notify guests if any of the facilities […] will not be available for any reason. Read moreGenuine Expedia guest review
"Not worth $300+, but it was nice for one night"
This isn't the place it used to be, but it's still ok if you have never been to Palm Desert/Palm Springs. I heard they remodeled several years ago, but didn't see any major improvements. Service was slow, too. I won't be staying here again unless it's a holiday weekend and I'm in the mood to party at the pool or deal with wasted people in the lobby […] and hallways. Read moreGenuine Hotels.com guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for taking the time to share your experience. We appricate your feedback and look forward to welcoming you again.
"The only place to stay in Palm Desert"
JW Marriott is the one of the best I've experienced. No matter what your needs are they will go above and beyond to accommodate.Genuine Expedia guest review
"Very high quality resort and spa. A+"
The hotel is immaculate with friendly staff who greet you with a smile and eye contact. Excellent sushi brought to our table while at the hotel bar. Quality drink including some very high end bottles. The pools were plentiful with guest's and staff. My girlfriend and I wish we could have stayed longer. I highly recommend this hotel.Genuine Expedia guest review
"Awful. Staff is terrible beyond description."
Simply stunned by how awful the staff here is. Beyond pushy. Beyond rude. Was booked Friday until Tuesday. Leaving Sunday night... Absolutely terrible. Will never, ever come back.Genuine Hotels.com guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for taking the time to share your review of your stay at our resort. We greatly appreciate constructive feedback from our guests as we're always working to deliver the best possible experience. Our management team has been made aware of your concerns, particulary in regards to guest services as this is a core emphasis of the JW brand. please accept my sincere apologies and hope to welcome you back to the JW Marriott Desert Springs Resort & Spa.
"Boy This Place Needs a Décor and Staff Update"
We stayed at the hotel for Coachella 2014 after spending many years at the pool after the festival. Sadly, the resort fell far short of our expectations, especially at $500 per night. In fact, I would go as far to say that this is one of the worst luxury destination resorts I have ever stayed at. The rooms, while large, do not appear to have been updated […] since the 1980s. The staff varies from reasonably helpful to highly unprofessional and condescending. The restaurants are lousy and offered only buffet, not a la carte. In addition, they have mostly large tables, so were unable to seat people quickly, even if we were willing to share with strangers. On the very limited positive side, the pool is still very nice and the drinks contain generous amounts of alcohol. Also, when my fiancé left her wallet and passport in the room safe, security Fed Ex'd everything to us within 24 hours at no charge. My suggestion is that if you want to stay at a resort in the Palm Springs area, skip this one. We will be. Read moreGenuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for sending along the details of your stay with us. I am very happy to hear that you enjoyed several features of our resort, the compliments of our staff and I appreciate you sharing your concerns regarding the guest rooms. Thank you for your valued input, and i hope to welcome you back to JW Desert Springs very soon.
"JW Indian Wells should be better than they are."
The best part of our stay was during the check-in, we were fortunate enough to get Bridget, she was awesome, great customer service and very funny. If not for her I would be leaving 1 stars across the board. At a $500/night place we should never feel like an inconvenience. The pool staff were extremely rude and were chasing people down for bringing […] water cups into the pool area., thats right, "water" cups They treat the pool area like a night club and make the experience a undesirable, mediocre at best. My advice to the JW would be to focus on your guests a bit more and a little less on nickel & diming them during the entire stay. Read moreGenuine Hotels.com guest review
All the amenities are there, great pool, great food, great service. Be sure to check out the Sushi Bar!Genuine Hotels.com guest review
"Great accommodations to stagecoach"
Loved the big lobby and open environment . Starbucks was a plus!Genuine Expedia guest review
"Unfortunately, will NEVER stay here again!"
I debated on writing this review but here it is...We usually love staying at the JW Marriott in Desert Springs when we attend the BNP Paribas tennis tournament each year. Our last stay was in March 2014. Its our favorite hotel to stay at. Not so much this time! On our second night, I picked a towel off the bathroom floor ... to find a very large COCKROACH […] under it! Disgusting is the only word that comes to mind! My husband took the critter down to the front desk to complain. The front desk gal, who was also the night manager, offered us a free breakfast. Really..a free breakfast?! Another gal at the desk tried to tell him that they were 'indigenous' to the area, as if we are supposed to be okay with having a large cockroach in our room. I don't know if they ar e indigenous, I really don't care. We stay at many 4-5 star hotels and would never expect it be to be OK to find roaches in our guest room...Not in a hotel of this class! My husband got us moved to another room and one night taken off our bill but only after a lengthy discussion. We were very disappointed on how the front desk staff handled the situation especially since we are repeat customers. We will NEVER stay here again unfortunately. Read moreGenuine Hotels.com guest review
Old hotel, terrible rooms! Ridiculously overpriced! This is a 3 star hotel maximum!!! Golf course is beautiful though.Genuine Hotels.com guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for your feedback regarding your recent stay with us. Your comments has been shared with the leadership team f. we look forward to your visit again soon.
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