"July weekend getaway"
The service was excellent and since we were only staying for one night, it was wonderful having several on site restaurants to choose from. The Lounge bar has excellent chicken wings, I suggest the Thai flavor and artichoke dip. The Rockwood Grill was wonderful for the breakfast buffet, which we had included in our hotel fee. -This restuarant also had […] the most wonderful chocolate lava cake that I've ever had. Read moreGenuine Hotels.com guest review
As usual J.W. Marriott Hotels never fail to impress us. Our stay was wonderful. We did do a SPA day and were dissapointed that they did not have a 4 person Golf Cart escort to take us back to the hotel after our fabulous spa experience. We had to walk in 111 degree temperature after being pampered. We did question why men have golf carts for their golf […] experience. Read moreGenuine Hotels.com guest review
"very good resort hotel"
I stay with my friend one night. Prime rib&seafood buffett was really good also breakfast buffett also very nice. We enjoyed resort. Riding Boat and pool spa food. But!!! Unfortunately spa was very expensive then service. I and my friend never take that spa massage service.Genuine Hotels.com guest review
Nice hotel with lots of pools, good spa service. But the room we stay is small, always out of towels around the pool.Genuine Expedia guest review
"Was nice food and drinks overpriced"
Staff were not too friendly food and drinks way overpriced for what it wasGenuine Expedia guest review
Excellent service. Friendly staff. Beautiful hotel. Our second stay. Second time 4th of July weekend the room was not vacuumed. Had a good time. Will come back. Thank you.Genuine Expedia guest review
nice fascility... beds are comfertable.. very cleanGenuine Expedia guest review
What a great experience! Gorgeous hotel on a gorgeous landscaped property. Pools everywhere. Staff amazingly helpful and went out of their way to make sure we had a great stay. Outstanding restaurants on site as well, and you can take a gondola to get to them. I don't play golf, but the course looked very beautiful as well. Already wrote a letter to […] hotel management to praise them on their service. Will definitely be back. If you are looking for an awesome resort in the desert area, you won't be disappointed with your stay here. Read moreGenuine Expedia guest review
nice hotel, good rooms, romantic gondola trip, kids club, evening movie showingGenuine Expedia guest review
Very comfortable, clean, quiet with all amenities necessary.Genuine Hotels.com guest review
"We expected it to be a wonderful hotel."
Unfortunately we expected a great stay at the jw marriot in palm desert,we have spent many vacations there beforei in which we were always happy. The first night they had a problem with insects in our room,I wont get into specifics but we were very unhappy . The management was not very responsive and they moved us to another room the next day my daughter […] saw another insect in her bed... I will never stay again at this hotel.im very upset with how we were treated throughout the weekend. Read moreGenuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for taking the time to share your thoughts regarding this issue. Your feedback is greatly appreciated as we take great pride in ensureing our guest's satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit as we look forward to welcome you back in the near future.
"My worst weekend"
I when two Palm Springs for my girlfriend sixty birthday. I was looking for a romance even. What I recieve from the staff was the worst time I've every recieve.Their put me in a room that four to five walking block from the hotels lobby.I was out side the kid pool and club, very romance. I ask for a new room and after three phone and holding time i […] finaling recieve a room two and half hours later. i UNDERSTAND THAT THIS IS A HIGH END HOTEL.It's very beautiful senting.But for the money I paid I should be given a LITTLE MORE REPECTS. The room was 229.00 dollars 288.00 with all the unreasonable addition was internet etc. that I DIDN'T NEED and parking.But left their paying 315.00 on a 229.00 room.Yes i am trying hard to find out who I can complain to, Marriott doesn't seen to have a complain center. I'll try the internet or Yelp. Read moreGenuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for sharing the details of your stay with us. I have shared with my management team the specific issues you identified with your room request & fornt desk experience. Please accept my sincere apology as I know we are much better thatn what you encountered. I greatly appreciate your feedback as we continue to look for oppotunity to improve our consistency. I look forward to better serving you in the near future and hope to welcome you back to the JW Marriott Desert Springs Resort & Spa.
"get a massage"
highlight of my So Cal vacationGenuine Hotels.com guest review
"Well maintained hotel"
Every comfort is taken into consideration. The staff couldn't have been nicer. Gorgeous lobby.Genuine Hotels.com guest review
"Oasis in the middle of the desert"
We stayed here for a weekend getaway in June. I had stayed at this resort 3 times for conventions but staying for leisure really made the experience special. We stayed at a first floor room where the balcony was facing the lake. In the morning, we woken up by the wonderful cries of swans (black and white) and ducks... The hotel staff was courteous, […] the close up pictures of flamingos were great. Unfortunately we didn't have time to hop on the gondola that takes off from the lobby and tours the premises but over all it was a great experience. There is a night club, a starbucks, teppan grill restaurant and other places to eat, so its perfect for the family, girls/boys getaway or a romantic weekend trip. Read moreGenuine Hotels.com guest review
"Outstanding Facility, Poor Front Desk Staff"
A beautiful large hotel with spectacular indoor and outdoor spaces...probably the best in all of Palm Springs area for a 5 star resort and golf facility. Wonderful rooms, inhouse restaurants, pool area, etc. Our real annoyance was that the front desk staff/hotel did not give us rooms (as previously requested) that were close together for our family […] vacation (this place is really huge and we had a 2-3 city block distance between our rooms) and they did not check us in until after 4 pm. after arrivaling at 2 pm...we were the very last people getting our rooms. Read moreGenuine Expedia guest review
"Excellent hotel for a weekend getaway"
We did a couple's massage and spent the day at the spa. With its own pool and luxurious accommodations, the spa was a must. The hotel overall was lovely, the grounds were very nice, and the restaurants were great!Genuine Hotels.com guest review
"Nice place to go if your in desert palms"
I thought the backdrop of the resort was amazing...the only thing I was not happy with was the difficult trek to the room with us having to go up 4 levels, the walk about almost 1/8 of a mile and then down another elevator to get to our room...and the room was supposed to a"signature room" didn't feel like it..Genuine Expedia guest review
"Very well maintained property"
We really enjoyed our stay we had everything we needed.Genuine Expedia guest review
"Relaxing Father's Day Weekend"
The customer service at the Marriott was excellent. Every single person was kind, helpful and very friendly. We thoroughly enjoyed the rooms, food, and the spa. Well done caring employees.Genuine Hotels.com guest review
Very relaxing atmosphere. Beautiful grounds. Nice, big room. Very comfortable bed and great bathroom with separate shower and tub. Can't wait to go back!Genuine Expedia guest review
"Very expensive for what you receive"
The showers are VERY small. The shower heads are large and terrible. The food was okay. The servers in the restaurants were nice, but look out when you check out golf clubs for the 18 hole putting course! One lady was very nice, the second day....oh boy! She was very rude. Our room was on the fifth floor near the lounge bar. Very Noisey on Saturday […] night. I was finally able to get to sleep after the lounge bar closed. It's a lot of money for a so-so experience. Wouldn't stay there again. Read moreGenuine Hotels.com guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for taking the time to share a review of your stay at our resort. We greatly appreciate constructive feedback from our guests as we're always working to deliver the best possible experience. I have made our management team aware of your concerns. Again thank you for your feedback and we look forward to welcomie you back to the JW Marriott Desert Springs Resort and Spa.
"Best service ever!"
We loved the service the best. Everyone went above and beyond what we expected, which is a true definition of great service. We have always had a great experience with JW Marriott. We will definitely visit again. Keep up the Great Work!Genuine Hotels.com guest review
Beautiful resort inside and out. The staff is very friendly and helped us with every need. Loved our stay and will be backGenuine Hotels.com guest review
"Beautiful Hotel, Terrible Staff"
This was my first time staying at the JW and I have to say, the hotel itself is amazing but the service is awful. Everyone at the front desk that I spoke with was just plain rude and being very short and unhelpful. Also Room service messed up both of my breakfast orders. Let me out it this way... service is everything in a hotel, because of the awful […] service I received by about 90% of the staff I will be looking into other hotels when I return to Palm Springs. Read moreGenuine Hotels.com guest review
"You will not be disappointed!"
I am never disappointed when staying here! I suggest this hotel to all my family & friends when in the Palm Springs area.Genuine Hotels.com guest review
"Staff is horrible!!!!!!"
Overall hotel & room, pool everything was beautiful . This rating is simply for hotel staff!!!! Staff is so horrible ! Treat you like a peasant if you're not white middle/upper class . If you're young , they will treat you like you are irrelevant trash!!!! From day one, at front desk check in, employee was so rude! Kept cutting me off , was told 3 different […] stories about the deposit needed and method of payment & in the end she just snapped and said never mind you don't need a deposit. Pool staff manager Mursia was awful. I was lying down tanning & he approached me asked for my id bc i had a drink next to me which is fine , showed him my id, sd I need to leave for being too intoxicated. Didn't bother one person was about to take a nap actually. There were 16 yr old white kids drinking, did not get carded at all & no I am not just throwing the race card out there; the indifference in staff service was apparent from day one! Do not stay here unless you are ok with being treated like a neusance and a peasant !!!! Horrible horrible horrible staff ! Read moreGenuine Expedia guest review
Went for our anniversary. Facilities beautiful and very comfortable. The only complaint I have would be that my husband and I planned to have our anniversary dinner on the patio of the restaurant by the water but they had a private party there and we weren't able to sit outside. I feel that the Marriott should notify guests if any of the facilities […] will not be available for any reason. Read moreGenuine Expedia guest review
"Not worth $300+, but it was nice for one night"
This isn't the place it used to be, but it's still ok if you have never been to Palm Desert/Palm Springs. I heard they remodeled several years ago, but didn't see any major improvements. Service was slow, too. I won't be staying here again unless it's a holiday weekend and I'm in the mood to party at the pool or deal with wasted people in the lobby […] and hallways. Read moreGenuine Hotels.com guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for taking the time to share your experience. We appricate your feedback and look forward to welcoming you again.
"The only place to stay in Palm Desert"
JW Marriott is the one of the best I've experienced. No matter what your needs are they will go above and beyond to accommodate.Genuine Expedia guest review
"Very high quality resort and spa. A+"
The hotel is immaculate with friendly staff who greet you with a smile and eye contact. Excellent sushi brought to our table while at the hotel bar. Quality drink including some very high end bottles. The pools were plentiful with guest's and staff. My girlfriend and I wish we could have stayed longer. I highly recommend this hotel.Genuine Expedia guest review
"Awful. Staff is terrible beyond description."
Simply stunned by how awful the staff here is. Beyond pushy. Beyond rude. Was booked Friday until Tuesday. Leaving Sunday night... Absolutely terrible. Will never, ever come back.Genuine Hotels.com guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for taking the time to share your review of your stay at our resort. We greatly appreciate constructive feedback from our guests as we're always working to deliver the best possible experience. Our management team has been made aware of your concerns, particulary in regards to guest services as this is a core emphasis of the JW brand. please accept my sincere apologies and hope to welcome you back to the JW Marriott Desert Springs Resort & Spa.
"Boy This Place Needs a Décor and Staff Update"
We stayed at the hotel for Coachella 2014 after spending many years at the pool after the festival. Sadly, the resort fell far short of our expectations, especially at $500 per night. In fact, I would go as far to say that this is one of the worst luxury destination resorts I have ever stayed at. The rooms, while large, do not appear to have been updated […] since the 1980s. The staff varies from reasonably helpful to highly unprofessional and condescending. The restaurants are lousy and offered only buffet, not a la carte. In addition, they have mostly large tables, so were unable to seat people quickly, even if we were willing to share with strangers. On the very limited positive side, the pool is still very nice and the drinks contain generous amounts of alcohol. Also, when my fiancé left her wallet and passport in the room safe, security Fed Ex'd everything to us within 24 hours at no charge. My suggestion is that if you want to stay at a resort in the Palm Springs area, skip this one. We will be. Read moreGenuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for sending along the details of your stay with us. I am very happy to hear that you enjoyed several features of our resort, the compliments of our staff and I appreciate you sharing your concerns regarding the guest rooms. Thank you for your valued input, and i hope to welcome you back to JW Desert Springs very soon.
"JW Indian Wells should be better than they are."
The best part of our stay was during the check-in, we were fortunate enough to get Bridget, she was awesome, great customer service and very funny. If not for her I would be leaving 1 stars across the board. At a $500/night place we should never feel like an inconvenience. The pool staff were extremely rude and were chasing people down for bringing […] water cups into the pool area., thats right, "water" cups They treat the pool area like a night club and make the experience a undesirable, mediocre at best. My advice to the JW would be to focus on your guests a bit more and a little less on nickel & diming them during the entire stay. Read moreGenuine Hotels.com guest review
All the amenities are there, great pool, great food, great service. Be sure to check out the Sushi Bar!Genuine Hotels.com guest review
"Great accommodations to stagecoach"
Loved the big lobby and open environment . Starbucks was a plus!Genuine Expedia guest review
"Unfortunately, will NEVER stay here again!"
I debated on writing this review but here it is...We usually love staying at the JW Marriott in Desert Springs when we attend the BNP Paribas tennis tournament each year. Our last stay was in March 2014. Its our favorite hotel to stay at. Not so much this time! On our second night, I picked a towel off the bathroom floor ... to find a very large COCKROACH […] under it! Disgusting is the only word that comes to mind! My husband took the critter down to the front desk to complain. The front desk gal, who was also the night manager, offered us a free breakfast. Really..a free breakfast?! Another gal at the desk tried to tell him that they were 'indigenous' to the area, as if we are supposed to be okay with having a large cockroach in our room. I don't know if they ar e indigenous, I really don't care. We stay at many 4-5 star hotels and would never expect it be to be OK to find roaches in our guest room...Not in a hotel of this class! My husband got us moved to another room and one night taken off our bill but only after a lengthy discussion. We were very disappointed on how the front desk staff handled the situation especially since we are repeat customers. We will NEVER stay here again unfortunately. Read moreGenuine Hotels.com guest review
Old hotel, terrible rooms! Ridiculously overpriced! This is a 3 star hotel maximum!!! Golf course is beautiful though.Genuine Hotels.com guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for your feedback regarding your recent stay with us. Your comments has been shared with the leadership team f. we look forward to your visit again soon.
"Great location for Coachella. Very organized"
The service in all areas was better than we expected. Food was really good. Nice to have a bit of fresh sushi with your glass of wine in the Lobby Bar.Genuine Expedia guest review
We had a great time.Genuine Hotels.com guest review
"Nice hotel for Coachella"
I had fairly low expectations for this hotel but was pleasantly surprised. The 800+ rooms and massive lobby have that sanitized corporate Marriott feel to it, but the service level was high and we found the entire staff to be friendly and helpful. The hotel was PACKED and the main pools were swarmed with people, but the Springs pool was virtually empty […] and a great place for the kids. Our toilet flooded our regular king room at midnight,and despite being full, the hotel instantly found us a new room -- the Chairman's Suite, which had a boardroom and grand piano. They were professional and made it very easy. Our kids loved riding in the boat to the Mikado restaurant and the room service was reasonable and very tasty. Overall, it isn't intimate or charming, but it is a well-run, clean and pleasant place to stay. It is definitely one of the more civilized places to stay for the Coachella festival. Read moreGenuine Expedia guest review
"Nice but not that nice for that price."
Nice when we walked in. We came coachella weekend so we know it's more expensive but on top of the room fees on our final bill we had to pay more fees almost $100 a Day. Renting a home next time.Genuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for staying with us and I appreciate you sharing feedback on our resort. I am pleased to hear that you enjoyed the resort grounds. I do apologize if the daily fees took you by surprise. There are standard charges for resort fees & parking that apply to all of our guests. In any case, we appreciate you choosing JW Desert Springs and I hope to see you at our resort again very soon.
"29th Wedding Anniversary"
Good times as always at the Marriott, would highly recommend this resortGenuine Expedia guest review
Too much bird poop on pool chairs etc. Do not take a room overlooking the lobby.Genuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa thank you for taking the time to share your experience. We appreciate your valuable feedback and concerns regarding our Desert Wildlife.We shared your concerns with the Leadership Team for consideration.Again thank you for sharing your thoughts and we look forward to welcoming you again soon.
"Beautiful grounds and service"
I took my girlfriend to JW Marriott for a 2 day stay for her birthday. The drive from L.A to Palm Springs at 2:00 in the afternoon on a Friday was horrendous so leave early in the day. The check in was easy and everyone was very nice. I order a pool view room and confirmed with the hotle person checking us in that is what we had for $470.00 per night. […] What we received was a lagoon view and you could see the pool if you stretched your neck out over the balcony and looked right. I was pretty upset about it but let it go as my girlfriend was ok with it. The room was clean and the restaurant down stairs was very good for breakfast but $60.00 for breakfast seemed a little pricey. We had fun at the dance club Friday night, but the fun didn't really start until about 10:00. The drawing that the give you of the grounds is wrong as there are not 3 pools as you look out towards the main pool. again felt duped about a pool view. lastly bring your own drinks, bucket of 6 beers by the pool $45.00 plus tip. that's a 12 pack for $105.00.....really? Over all it was a really nice place to stay and we will go back next year for her birthday again. Read moreGenuine Hotels.com guest review
"Beautiful resort with top notch staff"
This was my first trip to Palm Springs. The Marriott is located in Palm Desert which is about a half hour away from Palm Springs. I loved the resort and was impressed. Our room had a beautiful view and the grounds were impeccable. The pool is beautiful and the resort has many wonderful restaurants to choose from. The lobby bar had wonderful staff and […] the staff overall did a great job to accommodate you in any way they could. It was a great trip and I will be back to vacation there again. One thing to add, if you are interested in going into Palm Springs more than once, keep in mind the distance. Unless you have a car the cab fare is about fifty dollars each way. I enjoyed Palm Desert more than Palm Springs and for me going into Palm Springs downtown once was more than enough. Read moreGenuine Expedia guest review
For this rate you would expect comfortable beds and a decent showerhead! Matress felt like a huge rock! Thermostat was locked at a certain temperature which made room really stuffy! Buffet was very expensive and not much of a variety! Do not plan on returning!Genuine Expedia guest review
"too large, understaffed, rooms need facelift"
could not get a bellman after 30 minute wait on day of checkout only room available at 4:00 check in was in garden atrium which is 10 minute walk to lobby and through 2 elevators service is very very slow…excuse given is hotel is sold out, but it wasn't the reason. not enough staff anywhere. housekeeping service was not good. bathroom was dirty after […] they had come-light touchups are all that is done. pool area was a zoo- no chairs, towels etc available in the afternoon Read moreGenuine Expedia guest review
"Last minute booking with big surprises."
A week before a big conference the city was booked. After a blind booking, we drove up to an oasis. Although we had to drive in from the convention, it was worth it. I would have booked an extra night just to enjoy the resort. Clean, spacious, friendly staff. All that you want from a hotel.Genuine Expedia guest review
"Nice hotel in Palm Desert"
We stayed at this hotel in March during the Paribas BNP Tennis Open and it was nice. What we liked the most was the reception. Everyone was so nice and pleasing. The Rockwood Grill Restaurant was really good for breakfast and the blintzes are to die for! We also had dinner at their Japanese Mikado Restaurant and had a lot of fun with the show the Teppanyaki […] chefs provide plus the food was really good. It also has a lake where you can take a boat around it from one restaurant to another. We did enjoy our stay although they closed their restaurants quite early and when you are coming back from watching tennis at 10.00 or 11.00 pm you really don´t have too many options for a late bite. Their Sushi bar seemed to be closed when we needed it. The tennis courts where always full and we could´t play there which was disappointing. It was a nice stay but my kids really wanted to see tennis players which we did not get a chance to see. Thank you anyway! Read moreGenuine Expedia guest review
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