"Nice but not that nice for that price."
Nice when we walked in. We came coachella weekend so we know it's more expensive but on top of the room fees on our final bill we had to pay more fees almost $100 a Day. Renting a home next time.Genuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa Thank you for staying with us and I appreciate you sharing feedback on our resort. I am pleased to hear that you enjoyed the resort grounds. I do apologize if the daily fees took you by surprise. There are standard charges for resort fees & parking that apply to all of our guests. In any case, we appreciate you choosing JW Desert Springs and I hope to see you at our resort again very soon.
"29th Wedding Anniversary"
Good times as always at the Marriott, would highly recommend this resortGenuine Expedia guest review
Too much bird poop on pool chairs etc. Do not take a room overlooking the lobby.Genuine Expedia guest review
Response by JW Marriott Desert Springs Resort & Spa thank you for taking the time to share your experience. We appreciate your valuable feedback and concerns regarding our Desert Wildlife.We shared your concerns with the Leadership Team for consideration.Again thank you for sharing your thoughts and we look forward to welcoming you again soon.
"Beautiful grounds and service"
I took my girlfriend to JW Marriott for a 2 day stay for her birthday. The drive from L.A to Palm Springs at 2:00 in the afternoon on a Friday was horrendous so leave early in the day. The check in was easy and everyone was very nice. I order a pool view room and confirmed with the hotle person checking us in that is what we had for $470.00 per night. […] What we received was a lagoon view and you could see the pool if you stretched your neck out over the balcony and looked right. I was pretty upset about it but let it go as my girlfriend was ok with it. The room was clean and the restaurant down stairs was very good for breakfast but $60.00 for breakfast seemed a little pricey. We had fun at the dance club Friday night, but the fun didn't really start until about 10:00. The drawing that the give you of the grounds is wrong as there are not 3 pools as you look out towards the main pool. again felt duped about a pool view. lastly bring your own drinks, bucket of 6 beers by the pool $45.00 plus tip. that's a 12 pack for $105.00.....really? Over all it was a really nice place to stay and we will go back next year for her birthday again. Read moreGenuine Hotels.com guest review
"Beautiful resort with top notch staff"
This was my first trip to Palm Springs. The Marriott is located in Palm Desert which is about a half hour away from Palm Springs. I loved the resort and was impressed. Our room had a beautiful view and the grounds were impeccable. The pool is beautiful and the resort has many wonderful restaurants to choose from. The lobby bar had wonderful staff and […] the staff overall did a great job to accommodate you in any way they could. It was a great trip and I will be back to vacation there again. One thing to add, if you are interested in going into Palm Springs more than once, keep in mind the distance. Unless you have a car the cab fare is about fifty dollars each way. I enjoyed Palm Desert more than Palm Springs and for me going into Palm Springs downtown once was more than enough. Read moreGenuine Expedia guest review
For this rate you would expect comfortable beds and a decent showerhead! Matress felt like a huge rock! Thermostat was locked at a certain temperature which made room really stuffy! Buffet was very expensive and not much of a variety! Do not plan on returning!Genuine Expedia guest review
"too large, understaffed, rooms need facelift"
could not get a bellman after 30 minute wait on day of checkout only room available at 4:00 check in was in garden atrium which is 10 minute walk to lobby and through 2 elevators service is very very slow…excuse given is hotel is sold out, but it wasn't the reason. not enough staff anywhere. housekeeping service was not good. bathroom was dirty after […] they had come-light touchups are all that is done. pool area was a zoo- no chairs, towels etc available in the afternoon Read moreGenuine Expedia guest review
"Last minute booking with big surprises."
A week before a big conference the city was booked. After a blind booking, we drove up to an oasis. Although we had to drive in from the convention, it was worth it. I would have booked an extra night just to enjoy the resort. Clean, spacious, friendly staff. All that you want from a hotel.Genuine Expedia guest review
"Nice hotel in Palm Desert"
We stayed at this hotel in March during the Paribas BNP Tennis Open and it was nice. What we liked the most was the reception. Everyone was so nice and pleasing. The Rockwood Grill Restaurant was really good for breakfast and the blintzes are to die for! We also had dinner at their Japanese Mikado Restaurant and had a lot of fun with the show the Teppanyaki […] chefs provide plus the food was really good. It also has a lake where you can take a boat around it from one restaurant to another. We did enjoy our stay although they closed their restaurants quite early and when you are coming back from watching tennis at 10.00 or 11.00 pm you really don´t have too many options for a late bite. Their Sushi bar seemed to be closed when we needed it. The tennis courts where always full and we could´t play there which was disappointing. It was a nice stay but my kids really wanted to see tennis players which we did not get a chance to see. Thank you anyway! Read moreGenuine Expedia guest review
"Very nice property"
Loved the hotel, altho i wasn't able to take advantage of all the aemities other than the pool and Fisherman's restaurant. ..Genuine Hotels.com guest review
Can't wait to come back. It's an excellent hotel.Genuine Expedia guest review
"Marriott Desert Springs Resort"
Right before we were to leave on vacation, I injured my knee. The hotel staff was very accomodating including attempting to outsource a wheelchair for my use. Special thanks to the housekeeping staff who were also very accomodating. Beautiful propert with beautiful amenities!Genuine Expedia guest review
"Not JW quality"
Nice hotel but not as great service compared to other JW Marriott.Genuine Hotels.com guest review
"Great views, excellent hotel"
We stayed here with friends for the Indian Wells even, the hotel is excellent, views from the balcony are great overlooking the pool and the mountains, good at the Grill was amazing, we didn't get to use the pool though so cannot comment on that. There is also a night club at the hotel so you don't have to go far for entertainment. Overall very positive […] stay, would come back any time. Pricey though.... Read moreGenuine Expedia guest review
"Older looking than the pics but well worth it!"
The Staff is awesome, the rooms were clean and the restaraunt and it's wait staff Delivered. The hotel appeared older than in the pics but it had no negative effects on the premises or the outstanding service we received. The only NEGATIVE about our stay was The conference attendees was parting loud and long until 2am.... It was a Wells Fargos conference, […] reason number 7898 why I won't bank with them. My advice is try not to book on the weekend of a corporate conference. Overall you can book with confidence at this place. Read moreGenuine Expedia guest review
"Great Hotel for a family vacation"
The resort was a pleasure -- with walking and biking options, swimming, golf of every description and good restaurants to share. It was hard to stay inside when the weather and the lush grounds conspire to keep you outdoors… but the lobby bar is very comfortable.Genuine Expedia guest review
"Enjoyed our stay so much we stayed an extra night!"
Had a great stay here. The staff was very impressive. Very friendly and accommodating. Keeping their customers happy is number one on their list. We enjoyed it so much we stayed an extra night and are going back in May for our wedding anniversary.Genuine Hotels.com guest review
"Great resort for a weekend vacation"
Stayed here w our 4 kids. Great resort with 3 pools, several onsite restaurants, shops, and spa. Free miniature golf for the kids. Poolside food service was great and a good value.Genuine Hotels.com guest review
"Hotel, clean & nice, food not so good at Oasis"
Last minute reservation thru Expedia. Hotel was very nice, stayed at JW's in Tucson & Phoenix before. Very large, parking was hard to figure out at first but nice overall hotel.Genuine Expedia guest review
"Great place for a short family vacation and golf"
This JW Marriott lived up to my expectations for a domestic (US) resort. While the resort was obviously constructed in the 1980s, the decor, service and amenities are definitely up to current standards. One thing that stood out was the staff service. From the moment we walked into the lobby the staff was very personable, service oriented and went out […] of their way to make our stay comfortable. The manager remembered us by name each time we walked by and the concierge and bell desk were excellent. Golf was a bit expensive, but the two courses (I played both of them) were absolutely fabulous. Read moreGenuine Hotels.com guest review
"Excellent resort hotel in Palm Desert"
We had an excellent stay ayt JW Marriott. There are a myriad of things to do. We took advantage of the heated pool, tennis play (clay and grass), and the restaurants nearby. The resort fee provided overnight parking and WiFi. The property itself was a bit dated, but it's still in great condition. Also we were able to pick off grapefruit right off the […] tres growing on property. Would return there for another vacation. Read moreGenuine Expedia guest review
"Disappointed with service"
Location and amenities such as the ground, Starbucks on site, flamingos, the pool area.Genuine Hotels.com guest review
"great stay overall"
Very nice hotel with super friendly staff and support, we had a great stay overall. The room was a little below standard for a hotel of this rating but the surroundings and staff made up for the that. The pool was nice and the kids had a fun time.Genuine Hotels.com guest review
Loved our stay. SPA and buffet breakfast were wonderful!Genuine Hotels.com guest review
"You don't need to leave the hotel!"
This hotel has everything you need to stay for a week; although, we only stayed for three days. We are planning to go back there for our next vacation and stay for a week. It's nice to have enough choices of restaurants on site including a sushi bar.Genuine Expedia guest review
"A Mecca in the Desert"
I have stayed at the Marriott Desert Springs since the first year it was built and have never been disappointed. It is a fantastic hotel on a stunning piece of property. Our stay was wonderful .... as always.Genuine Hotels.com guest review
"Great family vacation spot"
From 6 year old: this was a great place to vacation and I really enjoyed the hotel especially the pool and the mini golf. From 8 year old: this was the best family vacation. I especially enjoyed the pool and the decorative lobby.Genuine Hotels.com guest review
One of the best spas! Very good food, lots to do!Genuine Hotels.com guest review
"Wonderful Stay in the desert"
We treated our son and daughter-in-law for their Anniversary. They were so happy with the accommodations . . . . the resort is just beautiful. Would definitely recommend the property to others.Genuine Hotels.com guest review
I can't believe they can charge what they do for these rooms. Maybe we just got the old section but you would expect more given the JW reputation. Room looked like it hasn't been updated since 90's and carpet was gross. Grounds are beautiful. Cigarette butts and beer bottle caps out at the pool though...Genuine Hotels.com guest review
very good resort~~good service and maintenanceGenuine Hotels.com guest review
"One of the best desert hotels"
Great room. Great hotel. Great atmosphere around the hotel. Highly recommend this hotel to anyone!Genuine Hotels.com guest review
Excellent as always.Genuine Hotels.com guest review
"Close to all must see sights"
Our family stay was wonderful. We ordered a room with full breakfast buffet and the kids ate free. The pools were heated and the room was very clean. The location was wonderful too..close to Joshua Tree Park and beautiful down town Palm Desert.Genuine Hotels.com guest review
"great getway place"
love this resort always come back refreshed and feels like we went out of the country for holidays :)Genuine Hotels.com guest review
"Luxury all the way"
Beautiful, unique hotel with great, very friendly service. The bed was the most comfortable I've ever slept on. Nice gym, but limited hours. If I have to complain about something, it's pricey, but you get what you pay for. And the carpets are kind of old, but who cares, they were clean. I definitely recommend this place.Genuine Hotels.com guest review
"Thank you JW Marriott!"
This was a nice, close get-away for us. the accommodations were beautiful. We were treated with kindness and greeted by every employee we encountered. Our room was upgraded, which meant we had a beautiful view overlooking the pool. It was our 31st anniversary so we just enjoyed relaxing.Genuine Expedia guest review
Bed could be more comfortable.Genuine Expedia guest review
the hotel is fine, we always have fun here, but I have 2 complaints #1 everything here is double the standard price. Even the Starbucks cost 40% more, also hate how they charge $27 additional on top of resort fees for valet parking. Seems a little price gouging to me. Also the club was closed for remodel, wish we were advised of this prior to reser […] ving. Read moreGenuine Hotels.com guest review
Beautiful grounds and hotel. Everyone that works there is more than eager to assist you with whatever you need. They are very friendly! Our room overlooked the lake, pools and outdoor restaurant. We sat near the fire pit each evening we were there for a glass of wine and to enjoy the live entertainment. I would highly recommend this hotel to couples, […] families and business conference planners. It has it all! Read moreGenuine Hotels.com guest review
"One of best hotel ever"
love every minutes we stayedGenuine Expedia guest review
Great experience Great stay Friendly staff The buffet was really goodGenuine Expedia guest review
Love this hotel!Genuine Hotels.com guest review
"My Kind of Town.."
This is just a great get away..Very close to the top restaurants in the area.Genuine Hotels.com guest review
"The worst experience ever."
I went for my anniversary (19th) it was all bad, from the room to the bed to the noise. I ask for a quit room for a romantic getaway for my anniversary and my wife is pregnant 7 months, did get it at All. I will never stay at that hotel again. My wife and I love to stay at different hotels all the time. I wouldn't recommend this place to no one!!!!!!!!!!!!!! […] No way. Read moreGenuine Expedia guest review
"Relaxing stay at one of the premiere resorts in CA"
We booked for a two night stay at JW Marriott and enjoyed every second of it. The staff is friendly, accommodating and competent. Always felt like my needs were looked after. Checked-in early, stayed late which was not a problem from hotel management. I forgot a wine bottle opener, which was sent up to my room right away. The food here was FANTASTIC. […] We ate at the Oasis Bar, the Rockwood Grill and my favorite, a new restaurant called Fisherman's Landing. Try them. Costa's is same old disco/club fun, and the Spa day treatment was nice. Only hangup is that you're in 100 degree weather in summer, but with a few pools and sun-shaded lounge areas, you'll keep cool. Read moreGenuine Expedia guest review
"Very poor room for a JW Marriott"
I am a platinum member of Marriott and stay with them all the time . I love the JW line in shanghai, Hong Kong, etc . This one started out great with location and overall layout but that is where it went down hill . The desk struggled with dealing with my membership, no executive suite . My room had a pull down bed , no stocked in room bar. The in […] room dining was cold and over 1 hour late . And yes , they did not know their scotch , and recalled several times about the scotch I wanted ??? Very disappointed . This is not the standard and past experiences that I am used to and expect from a JW . Read moreGenuine Hotels.com guest review
"Great hotel for young guest!"
Pool and room were great. Pool is fun for young guest! The Japanese steakhouse on site however, had horrible service. We had reservations and still ended up waiting one hour to be seated. The hostess were rude and gave us no help! But we then went to the club in the hotel and our night turned back around. If your looking for fun place this is it!Genuine Expedia guest review
My girlfriend and I really enjoyed our stay in Marriott. It's the best place both for parting and relaxation!Genuine Hotels.com guest review
"Great place to stay"
Really enjoyed the amenities. We own at the property's Villas I but wanted a 1 night getaway. Interesting notes- a) We booked through hotels.com the standard room king bed (least expensive). At check in they said they were out of rooms w king size, but oops, was able to find us a quiet location. Yeah, right above the noisy a/c unit and overlooking the […] rooftop of the spa facility. We asked to be transferred. We paid $250 w hotels.com which did not include the $28 resort fee. (b) you have to pay to use the spa facility if u r a JW guest, but is free if you are staying at Villas I. (c) fishermans landing has best lobster bisque! (d) breakfast buffet that came w our package was fabulous. This is 3rd stay I booked w hotels.com where we picked the least expensive and we always seem to get rooftop view. At least we get the 2 buffets w our package or some kind of food credit... Read moreGenuine Hotels.com guest review
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