Stayed for 2 nights-comfortable bed. I was there on business - so I didn't use much of the facilities.Genuine Expedia guest review
I did not like this hotel nor the location due to construction. The cost wasn't worth it. I spent less in much better hotels that included a fridge and microwave. I was charged for hotel parking I never used. I would not recommend this hotel to anyone. We had to ask for additional towels because the ones we were given felt wet and smelled bad. There […] was toothpaste on the bathroom sink from the previous occupants. Im still waiting for my refund. In order to use hotel parking you have to use the hotel keys which I never did so im still confused as to why I was charged 3 times. A 65.00 and 15.00 fee.Its best you find another hotel, I wish I took the time to read other people reviews. Read moreGenuine Hotels.com guest review
"great hotel but..."
The hotel itself is great, but with all the construction parking was a nightmare because there is little direction on where to go and having to pay 15 dollars to park is a little absurd. Other than that service was great and I certainly would look to go back AFTER construction is completed around the building.Genuine Hotels.com guest review
The hotel is well run.Genuine Hotels.com guest review
We had great time at this hotel will b back again on next tripGenuine Hotels.com guest review
Will return again and againGenuine Hotels.com guest review
"GREAT PLACE FOR A COUPLES GETAWAY"
LOVED ITGenuine Hotels.com guest review
"Close to Galleria Mall"
The hotel is very nice, and just across the freeway from the Galleria Mall. The hotel offers a free shuttle service between the hotel and the Galleria Mall which is convenient. Parking is in a garage across from the hotel with an underground walkway to the hotel. The staff is very friendly and helpful.Genuine Expedia guest review
"Hotel with a beautiful view."
My experience was great the staff was very polite and friendly.Genuine Expedia guest review
Bathrooms need to get updated.Genuine Hotels.com guest review
Stay was good just had to work around the road construction. Which by the way is all over the place in Dallas.Genuine Expedia guest review
"Excellent consistent hotel---excellent value!!!"
I have stayed here several times when going to Dallas and always enjoy this hotel. Great value. The only bad thing is that the towels are not all cotton and a little bit slippery feeling....Other than that, this is an excellent hotel with an excellent value.Genuine Hotels.com guest review
"Good for Business Travel"
Will stay here again - travel about 50% of year and this hotel and staff was excellent.Genuine Hotels.com guest review
My husband and I go shopping for the weekend and have stayed for the second time at this beautiful Hilton hotel.... The rooms have been excellent, very clean the king size bed very comfortable, we have had a very nice view of the city from our rooms, the bathrooms are very clean. I recommend this hotel to anyone specially if they are staying for the […] night, I love it because it is also close to the galleria.... We will stay here again, we have stayed at other hotels close by, but this one we rate it a 10. It is on top of our list. Read moreGenuine Hotels.com guest review
"Hotel staff went above and beyond the call of duty"
Our hotel staff representative did an amazing job on the phone with Expedia finding our reservation when it had not been sent to the hotel. She spent more time taking care of our needs than what she normally did for most guests. The room was very clean, beds comfortable, and the view was amazing of the city of Dallas. I, also, really liked the checkout […] time of 12 noon. Read moreGenuine Expedia guest review
"Very friendly clean convienent place to stay!"
Loved the room and location. Was right in the middle of our even and downtown so we could easy get around!Genuine Expedia guest review
"The hotel was convenient for our needs."
The hotel was offered by Expedia for $60 a night which sounded great for a 4 star hotel. Just be aware that the room taxes were $15 per night and parking was another $15 per night.Genuine Expedia guest review
"Not hilton quality"
while a beautifully decorated hotel there were several issues with cleanliness that I believe speaks more to poor housekeeping standards that I was surprised to see at a Hilton. First, My bathroom wall had hair from a previous guest (how gross!!!) and there was a toy left under the desk that tells me housekeeping didn't do a thorough job of cleaning […] my room. When I called to complain, I was told the manager on duty would return my call and that they would send housekeeping. Housekeeping showed up, stepped into the tub with shoes on, to then clean my wall. (at that point I was too upset to even comment). Then the manager on duty did not return my call as I was told he would. So the following afternoon I had to stop by the desk to ask for a manager, to her credit she was apologetic and did try to make adjustments to my rate as a concession. But, the grossness continued...the bathrooms in the gym were dirty at 8:30 am in the mornings which just tells me they were never cleaned the nights before. Third, the carpet in the lobby/bar area was disgustingly dirty and badly needed to be vacuumed or steam cleaned and on two occasions my friend and I couldn't sit at the pub tables to order our supper because the tables were bussed but never wiped clean. It was very disappointing and surely unexpected. Read moreGenuine Hotels.com guest review
"Nice hotel with great staff"
Nice hotel for a short getaway. The room had an excellent view and very roomy.Genuine Hotels.com guest review
"Not Awesome, but Not Bad!"
The Staff was very friendly, the location was great for business, but after hours when you want to go out for dinner or entertainment the road construction makes it very difficult. There is an onsite restaurant but its nothing you would want to eat every night. Eat24.com has a few places that will deliver but sometimes you just want to "go out" and […] get a steak. Once the construction is done ( which could be a year or two ) this should resolve itself. Overall I would stay here again for Business but not for Leisure at least until the road construction is completed. Read moreGenuine Hotels.com guest review
"Excellent all around."
Great hotel set up. Great crowd. Walls were kind of thin but other than that was a great stay.Genuine Hotels.com guest review
"Flights cancelled and delayed"
It was such a pleasure to stay here after 15 hours of delays and cancellations. Managed to fly the 1 hr 6 minute flight to Dallas so I could get out the next day and on to my cruise ship. VERY nice and helpful front desk personnel.Genuine Hotels.com guest review
Modern, friendly, perfect for business and pleasure.Genuine Hotels.com guest review
The room was very nice, but the breakfast was way too pricey. Parking, likewise, was an unexpected expense. The advertised Hotel.com price did not account for the hidden expenses.Genuine Hotels.com guest review
They didn't give me the room that was booked. The room was downgraded and they said that they didn't have the booked room available. They charged the same.Genuine Expedia guest review
"Very clean and great service"
Close to the galleria with a shuttle to take and pick up on the hr. Rooms were great and beds were so comfy! Service was amazing and I would recommend staying here and would stay here again! Had drinks at the bar and watched some tv and the service was great as well as the drinks!Genuine Hotels.com guest review
"No AC in the rooms"
I was very disappointed with the lack of AC. I would rate it better but another parties room was hot as well. The hotel didn't have fans so it was a miserable nights sleep.Genuine Hotels.com guest review
It was great and everything was so nice and comfortable.Genuine Hotels.com guest review
Loved the hotelGenuine Hotels.com guest review
"Used to be better"
I've stayed here several time when I'm conducting business in the same business complex. This time was different. The freeway in front of the hotel is so mangled---it's apocalyptic. There appears to be a new hotel chef as the food was not as good. The food is MUCH too expensive. I resorted to ordering delivery which was slightly slower but at least […] 30% less expensive. Read moreGenuine Hotels.com guest review
Overall everything was great, the only issue I had was water leaking out of the shower doors. I was on a business trip stayed there for 2 weeks left a note for the housekeeper but did not really address the issue. But other then that everything was great!Genuine Expedia guest review
"Hotel in an island of overpasses"
Staff was super polite however Charges for internet was disappointing Could not walk anywhere - there were highways everywhere - the shuttle bus to the shopping center was regular but limited freedom. Unless you have a car this is not a good place to stay to see DallasGenuine Expedia guest review
"Great outside look .rooms not that great"
I was not please with the services of the manger I check in and went to my room and sheets were dirty and the bathtub was not clean when asked for my money she stated the I could not get my refund back I was really up set. so the guard came and made my wife and I happy. he gave us a comp. for free dinner and it was o.k. The services of the valet was […] awsome. for the same price we could have went to the doubletree and could have received a room with an icebox and microwave. I was very unhappy with the stay ,will I ever stay there again NO NO NO. Read moreGenuine Hotels.com guest review
"Near the Galleria Mall"
Overall, the room was comfortable, attractive and welcoming. The drawbacks were: no minibar in the room though and only 1 sink in the bathroom (however the vanity was well designed for accommodating a couples' toiletries comfortably and the shower over tub was wide and had great ledge space).Genuine Hotels.com guest review
"Good Location, Uncomfortable Room"
The bed was incredibly uncomfortable, there was light coming if from the hallway. There were loud noises coming from the heat/air that kept waking us up. Not what I would expect from a Hilton Hotel. Also you have to pay to park which irks me, but it isn't uncommon in Dallas. Wish that it would have been advertised though.Genuine Hotels.com guest review
"Clean hotel, that's about it."
Price of room reasonable, they get you with parking and breakfast. Holy smoke, $48.00 for 2 for breakfast (did include $5. tip)Genuine Expedia guest review
"Very nice hotel in North Dallas"
Very well organized and oporated corperate Hotel. Just what you expect a 4 star Hiton to be.Genuine Expedia guest review
"Pay for parking...rediculus!"
Other than parking for a hotel room you pay 150 plus a night for, it was good other than that. Hilton or no Hilton paying for parking is a rip off.Genuine Expedia guest review
Great hotel. Just beautiful. We celebrated our anniversary in style. Everyone was so nice and warm.Genuine Expedia guest review
I asked for a Hypoallergenic room because of my sensitive little girl. I was not dissapointed actually I was Impresed.Genuine Hotels.com guest review
Valet could be LOTS better.....wife and I staying and we had to ask for two sets of towels every day.....Genuine Hotels.com guest review
Traffic bad to get in an out of hotel. The mattress was a giant hole.Genuine Expedia guest review
"liar liar pants on fire"
The condition of the hotel was awesome: clean, bright and just a general crispness about it. The bar in the lobby had nice drinks and pleasant service. However, unless u are there for a covention at the Lincoln center,which I was not, it is not terribly convini. I was in Dallas for the state fair. After calli g the hotel and being transferred to the […] concierge to find out about shuttle to the state fair, I was given a certain affirmative that there word be service for the fair, so I booked the hotel without hesitation. LIES. LIES. LIES. The fair was a thirty minute drive away and there was in fact no shuttle! Also, was not allowed to leave my car with valet, while I checked in. That has NEVER happened to me, I had to park in a nearly full parking garage and carry my bags across the street to the hotel at 11pm, alone and upset. For the inconvenience, the woman who checked me in did give me free parking for the night. The hotel was aside from the valet and the lies, however that is enough for me to decline to stay there again. Point of the review, don't trust the valet or concierge, rather than say I don't know or I am not sure, they will lie. Google map your destination from the hotel on your own to be sure. Read moreGenuine Hotels.com guest review
"Convenient to shopping and restaurants"
No fridge in rooms, not really convenient. Bathroom was dirty with hair balls left over from a previous customer.Genuine Expedia guest review
From the friendly staff....the ohh so comfortable beds and the great room service...I had the most wonderful stay.Genuine Expedia guest review
"Enjoyed Our Stay"
My husband and I enjoyed our stay at this hotel. It did take awhile to reach this place because of the construction on LBJ, (traffic was pretty bad) but once we arrived it was great. The self parking garage had easy access. Check-in was fast, no waiting in line. Our room was on the 20th floor and it had a great view of Dallas. The room was clean and […] quiet. The room was a good size but the bathroom is pretty small. The free breakfast in the morning was pretty good, coffee was great. Read moreGenuine Expedia guest review
"WILL VISIT AGAIN"
ENJOYED OUR STAY; LUXURY HOTEL AT A VERY AFFORDABLE PRICE. WILL GLADLY RETURN.Genuine Hotels.com guest review
"Conducive to business needs"
My stay was frankly lovely: comfortable room, convenient to my business meeting, nice facilities etc. Just one minor hiccup. I happened to leave my trench coat in the closet after check-out. I called hotel security and left a message which said they would respond in 24 hours. I'm already going on 48 hours and haven't received a call back. Bummer.Genuine Hotels.com guest review
Hotel was great, desk staff was extremely helpful and friendly. Was dissatisfied with the valet parking. The valets did not say there was a charge and the rates are posted away from the main entrance, out of sight from a guest entering the hotel. A guest does not know there is a charge until their bill is delivered. I found this to be unprofessional, […] to say the least. Based on this lack of communication I will reconsider staying here again. Read moreGenuine Hotels.com guest review
Poorly staffed valet stand created significant delays at both check-in and check-out. No mini-bar, fridge or bottles of water in the room. When I called front desk, an empty fridge was $25 to bring to the room and no offer was made to bring water to me (even for a room charge). After a LONG and busy travel day and once I was already undressed and ready […] for bed I discovered there was not even bottled water in the room. The response from the front desk was "We are primarily a business hotel, water in the room is not a typical request of our guest". I will not be returning to this hotel. Read moreGenuine Hotels.com guest review
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