Crowne Plaza St. Paul-Riverfront - St. Paul

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Genuine Hotels.com guest review

Room is warm, no a/c. Pool was packed with trashy people both nights. Thought it was too expensive for trashy. Parking was frustrating- people had parked in the drive areas making it difficult to get out. Low clearance! I have an equinox and it hit the top of the garage.

Genuine Hotels.com guest review

The cost of parking must be taken into account when looking at the cost of the hotel. Other than that....awesome. My son enjoyed the pool, the view. Close to Cosetta's and other great eateries in St. Paul.

Genuine Hotels.com guest review

hotel was great and affordable,but i didnt like the fact they charge hotel guest to park.I saved money on the room but it cost me an xtra 50.00 to park for 2 1/2 days.other then that hotel was fine..i wouldnt stay there again untill they give the guest free parking,,

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was a nice hotel and close to the Excel Center for walking. The restrauants were in walking distance. The Riverwalk was a nice area.

Genuine Hotels.com guest review

Our room was very nice, but the carpet had obviously not been vacuumed. Check out staff did not ask how our room was, could not find any comment cards

Genuine Hotels.com guest review

Registration was lengthy due to sold out status. Moved us through fairly quickly, however. Did not have parking at the hotel due to the amount of guests. Overall, a very nice hotel. Food was good in the restaurant.

Genuine Hotels.com guest review

The hotel normal check-in time is 3:00. I arrived at 4:15 and ended up waiting for 45 more minutes for someone to "check on my room" . When I asked what the hold up was I was snapped at by the girl checking me in who said that they have a full house last night and didn't have time to get all the rooms turned over. I snapped back and said how is that […] my fault and you must have had lots of unexpected check-ins last night. She then told me our room was being cleaned and it would be another 15 minutes. When our room was ready my wife and I were never told sorry for your wait, offered a free breakfast brunch for the next morning or given info about the free wi-fi offered at the hotel. It started the night off on a sour note. Im glad everything else was good except charging $14 per person for the brunch was a joke. It sounds good bacon, eggs, french toast, fruit, sausage. It tasted like egg power eggs, the bacon tasted like the heat and serve bacon, and the toast was pre cooked but was placed under warming lights so they became cold and soggy. I will not be staying there again. Read more

Genuine Hotels.com guest review

Good location but the hotel is worn. It severely needs an update. Non smoking room smelled like smoke.

Genuine Hotels.com guest review

It was fine, staff very courteous, room clean. Had read earlier review by previous customer that stayed at hotel that they had to listen to kids(high school age I imagine) being loud much of the night and we had the same experience. Couldn't get our sleep number control to work decent, so slept on a hard bed....got it it work in the morning, naturally. […] Breakfast buffet on steam table was not hot, but omelet made by cook was fine. All in all, we would return. The plus' outweighed the minus'! Read more

Genuine Hotels.com guest review

I love the hotel and the room. Only thing that I was unhappy with is I had to pay $17 for parking because ramp was full.

Genuine Hotels.com guest review

This was our first visit to the Crowne Plaza. It was clean and served our basic needs, but aside from that, we were not impressed. The elevator service was agonizingly slow; the room was miniscule, and breakfast was a rip-off at $14.00 pp. No menus were given; our only option was the buffet. Service was SLOW! As for parking - that, too, was very expensive. […] We will return to the Embassy Suites a few blocks away. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall the hotel served it's purpose and was an enjoyable night stay just had a few minor issues. I got the room just for the night after going to the wild game. However, at check in they couldn't find my reservation right away, but after some looking did find it. Also, one of the main reasons I chose this hotel was that there was a breakfast buffet […] included. When I asked the front desk for the vouchers for the breakfast buffet the lady told me I didn't reserve that. Fortunately I saved my original e-mail that said I did. It all worked out in the end but when I was talking to the lady at the front desk she was not very nice and basically just looked at me like tough luck. When I did show her the e mail she reluctantly gave me the vouchers for the breakfast buffet. I would stay here again just make sure to keep all info. Read more

Genuine Hotels.com guest review

Our room was constantly overheated and we were told there was little we could do as the hotel heating system vented into the room to warm the whole hotel and the room had no independent cooling system that could cool it. Very uncomfortable!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The rooms lack sufficient temperature control. They are too warm. According to management this is because the room fans blow in warm air that heats the hotel in general and your room's thermometer does nothing to affect the temperature.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Was good service overall with baggage, check in and restaurant. For the price the room looks like it needed a bit of upkeep -not necessarily cleanliness, just parts looked old and needed updating.

Genuine Hotels.com guest review

It was ok but we found an empty vodka bottle next to the bed so they might want to clean the rooms better. I hope they changed the sheets .

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

For what we paid for our room, I would have thought we would be staying someplace grand. For starters, the room location--we were in a tiny, corner spot and overall, the room was gross. There was a large spot on the carpet, next to the bed where something had been "spilled". Also, the floor still had popcorn on it from the previous guests. Toiletries […] were not new, shampoo, conditioner & lotion had been reused. The runners on our beds were dingy, looking in need of a wash and pillows had smudges on them. And there was no way our beds were the "queen" size listed. Both were very small, more like full size. We did have a beautiful view, but the quality of the room was poor. Hotel employees were wonderful, always very helpful to assist in any way. Read more

Genuine Hotels.com guest review

It was OK

Genuine Hotels.com guest review

Awesome location for a Wild game!

Genuine Hotels.com guest review

My only frustration was parking... I have a tahoe and the hotel parklot clearance height was too low. Also the valet park was full as well so parking was a bit frustrating.

Genuine Hotels.com guest review

I was visiting friends in St. Paul and this hotel was close to where they lived. I've also had positive experiences at other Crown Plaza hotels. I described my underwhelming experience at the St. Paul Crown Plaza and they told me that the hotel was being sold to another investors and I can only say that that will be a good thing. On the positive side, […] my room was clean and comfortable. On the negative side, the walls are paper thin, which did nothing to aid my comfort since there was apparently some state wrestling thing going on in St. Paul and the hotel was filled with loud teenagers often loitering in groups in the hallways or lobby, rarely supervised by an adult (though that's more a reflection of their parents who packed the lounge), there were long lines at the front desk for check-in, with only one staff member assisting guests while another staff member stood at the side doing nothing, free internet, though only if you ask for the password, otherwise it's not really mentioned. The vending machines were empty. In my room was a card with instructions for having the bell service order a cab for me. When I called, the bell service instead told me to order my own cab, but at least they provided me with a phone number. In short, given the current ownership, I wouldn't stay there again. Read more

Genuine Hotels.com guest review

Front desk registration was rude. Did not communicate wireless network access. Had pre-paid for our breakfast and that was not taken care. The hotel itself was nice, a little outdated. Kind of pricey!

Genuine Hotels.com guest review

Great stay, hotel was quiet, room was clean, internet connection very useful. I loved that there was a place to get lattes and breakfast in the hotel.

Genuine Hotels.com guest review

Nothing to write home about... either bad or good. sleepnumber beds are horrible...

Genuine Hotels.com guest review

Older hotel, so condition good enough but not great. (Although Fitness Center not good - 2 out of 3 treadmills not working or needing maintenance.) Hotel staff customer service excellent. What really makes it worth it is the location and river view. Skyway right into hotel and all over downtown. Rooms pretty quiet for being older. No free breakfast […] but nice coffee shop with friendly staff. Easy access off of Highway 52. Public parking garage with entrance directly into hotel (super low ceilings, so no mid-large SUVs or trucks). Basically, you can get around from place to place without ever going outdoors in winter! Read more

Genuine Hotels.com guest review

I would stay here again everything was very comfortable here

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

First thing I will say about this hotel is that the pictures online are very deceiving. I realize it is a downtown hotel, but the rooms were incredibly small and the style was a little outdated. The pillows were very lumpy and the bed was not that comfortable. It was fine as we were only staying for one night, but not at all what I had expected from […] what I saw online. I was given a riverside room, as I asked for, which was a great view. Upon check-in, the staff did not tell me anything about my stay, such as: where to park, where the hotel restaurants are all located (or that breakfast was included with my stay), where the elevators are and how to get to the parking area from there (pretty much just checked me in and was done with me - and no one was waiting after me). Not overly impressed. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

For the most part the room was clean. But I found quite a few things that housekeeping missed.

Genuine Hotels.com guest review

There is not much of a night life after concerts at the hotel. The bar is very small. Very difficult to find food after hours. Also, there wasn't an ice machine on the floor we stayed.

Genuine Hotels.com guest review

We had a great time. Everyone was very friendly and helpful. The pool and hot tube were not available because it had been rented for a birthday party. That was the only disappointment.

Genuine Hotels.com guest review

nice hotel but a bit over priced in my opinion. the room didn't even have a refrigerator.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Old hotel

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel is in a good location, and overall, I was satisfied, but it is not as nice or as new as many Crowne Plazas I've stayed at. The first room I was assigned, I had to go back and ask for another room because the sliding bathroom door was stuck in the open position. The second room I was given was acceptable. The next morning, I noticed a large stain […] on the bedskirt. It seemed obvious that this was caused by a liquid, It disgusted me not knowing what caused this stain on the bed, when the bedskirt could have been easily switched out with the bed linens. If I had noticed it at check-in, I would have requested yet another room. When I showered, the mini shampoo bottle was empty, there was tissue in an unflushed toilet, and there was a key card left on the desk. The bed was made, but I wonder if this room was fully cleaned. Read more

Genuine Hotels.com guest review

Wasn't a big fan of the small bathroom and close proximity to the other rooms. But the cleanliness was great the beds were comfortable and it was a very classy establishment. Biggest complaint was paying such an outrageous amount for Parking per night. It should be included, especially when the room was expensive to begin with!

Genuine Expedia guest review

One positive point for the Crowne Plaza-Riverfront. The location is ideal if you are staying in downtown St Paul. The river view from the south side of the hotel is great. Now the reality. The hotel is in desperate need of a make over. Our room had numerous ripples in the carpet which were bad enough to be considered a trip hazard. Although the windows […] had been soldered shut at some point in time, they allowed in a terrible breeze. This is a problem when it is five degrees outside. The furniture and finishes were dated, scratched,etc; however, the room did have a Sleep Number bed and newer flat screen television. Bathroom had newer travertine tile on the walls and floor, but the stool and tub were original, meaning they were scratched up and losing their finish in some areas. Bottom Line - I would only stay here when attending social or work functions in the area due to its convenience. I would never spend more than a night if it was a pleasure trip. Read more

Genuine Expedia guest review