"Horrible Customer Service"
Waited for over an hour at the airport for a shuttle to the hotel on colder than normal Houston day. I had to call them at least 4 times to inquire about the shuttles arrival at the airport to pick me up. Woman on the phone was very rude when I called each time, cutting me off in conversationand literally laughing at my frustration. Every time I called […] I was told it was going to 20 minutes. I spoke to the same woman every time I called. She was rude when I arrived at the hotel as well while I was explaining my frustration with the service. She had extremely poor customer service skills. Horrible Experience, never again will I stay there I would rather sleep inside the airport than to pay to be treated this way!! Read moreGenuine Hotels.com guest review
"showe water is a joke"
Try to take a hot shower after a tire day, but the water stream from shower head is so small, feel like shower from a water fountain. But the room is clean. Breakfast is so so.Genuine Hotels.com guest review
For those traveling that only need a place to stay for a night is good and cheapGenuine Expedia guest review
Near the airport and a few fast food outlets, overall it was a good stay..Genuine Hotels.com guest review
"fine with one exception"
Fine, with the exception of a strong odor from cleaning chemical in the room.This was not very pleasant.Genuine Hotels.com guest review
"Stay if you like comfort, quiet and affordability"
A great budget hotel experience.Genuine Hotels.com guest review
"Satisfactory for price and convenient location"
The worst part of our stay was the pickup from the airport. We called the hotel, as instructed, and the phone rang many times before being answered. We thought we were going to have to take a taxi. The hotel desk needed another worker. Too much work for one person. The staff was ok, but not very friendly. The room was fine. The hotel corridors looked […] in need of updating. But, for the price it was good. The morning shuttle was on time picking us up, and got us to the airport quickly. Read moreGenuine Hotels.com guest review
Met our needs perfectly.Genuine Hotels.com guest review
"Nice room at a good price"
I wanted to stay close to the airport because i had an Early flight the next morning. I stayed at Red Roof Inn. My room was clean and comfortable. And I got a very good price.Genuine Hotels.com guest review
Dingy....old paint.... Stained carpets everywhere... Hard bed ... No tub...limited and low quality breakfast... Interestingly I paid $70 on hotels.com yet the 3 persons that checked in in front of me paid $65, $65 and $55 for their rooms .... Many MUCH better choices in the areaGenuine Hotels.com guest review
"close to my business meeting convienant to airpor"
staff from check in to check out were great!!!Genuine Hotels.com guest review
Great room for the price. Very clean. Close to the airport.Genuine Hotels.com guest review
"A functional room near the airport."
I got stuck in the fetid swamp (Houston) for a night, and ended up here. Its your typical airport hotel/motel, meaning a somewhat basic, but functional room, and a location along one of Houston's many highways. What can I say? It did the job. The room was clean and I have no complaints. It had the "Houston smell" of mustiness that had to be counteracted […] with the air conditioning, but everywhere in this godforsaken city has the same issue. The breakfast isn't worth waking up for. I will say this: The "Mediterranean" place called "Alwadi" in the mini-mall next door has decent food. Read moreGenuine Hotels.com guest review
Comfort at a good price.Genuine Hotels.com guest review
"Good Hotel at Affordable Price"
This hotel was clean and efficiently run. The continental breakfast was average, nothing special. There was a problem with van pick-up at the airport. I guess their driver didn't show up at work that day, so they sent the Comfort Inn's van after us. The problem was they had told us to look for the Red Roof Inn van, not the Comfort Inn van. We waited […] nearly an hour, and the Comfort Inn van had to come a second time to find us. I think the front desk could have alleviated this problem by telling us to look for the Comfort Inn van. Other than this mishap, our stay was pleasant. This hotel is very well located near the airport and within walking distance of several good food options. Read moreGenuine Hotels.com guest review
Very comfortable. Good for a night's stay. Close to the airport.Genuine Hotels.com guest review
Ok for the price. Convenient, very friendly staff. Think they can upgrade the breakfast area.Genuine Hotels.com guest review
"CLOSE TO THE BUSH IAH AIRPORT"
IT WAS VERY NICE! WE HAD AN EARLY FLIGHT AND IT WAS VERY CLOSE TO THE AIRPORT, VERY CONVIENENT. THERE WERE PLENTY OF FAST FOOD PLACES WITHIN WALKING DISTANCE. THE HOTEL AND POOL WERE CLEAN AND THE LAUNDRY FACILITY WAS WONDERFUL TO HAVE USE OF.Genuine Hotels.com guest review
"Not for vacation"
Once you walk in the hotel, the place smells like smoke. Theres nothing that's says " attraction" about this place. It's only a hotel you would want to stay in if u want somewhere to lay your head and stay close to the airport. The room was supprising ok for the way the hallway works. $70 is just a little too much for this place.Genuine Expedia guest review
I stay here before I ship out. Left my phone and got it back no problem.Genuine Expedia guest review
"Night before Flight"
I was looking for a decent place to stay the night before catching a flight at IAH. The location was great for parking and getting to the airport and the room facilities were decent enough, pretty clean. I would not stay here again. The only entrance into the hotel was the front main entrance, but all parking was on the side or around back of the hotel. […] The AC was not on when we entered the room and it took all night on full blast to reach a comfortable temperature. There was only a shower in the room and it was small and a weird shape. My husband and I did not get a good sleep due to temperature of the room, It is too hot in Houston during the summer to not keep the AC on. Read moreGenuine Expedia guest review
"Red Roof Inn Review"
Experience was a medium..Staff could be more proactive in assitance of customer;my personal opinion (might not have applied to every customer)Genuine Expedia guest review
"met my expectations"
Very consistent with other Red Roof InnsGenuine Hotels.com guest review
"Nothing like the pictures"
Hotel was Dirty, looked old, holes in outdated old sheets, roach in room.Genuine Expedia guest review
"Over night before travel"
Check in fair Hall condition disappointing Location to airport good Location to couple restaurants ok Kids screaming hall all night Probably wouldn't returnGenuine Expedia guest review
"Close to the airport"
The room was clean and nice. The bathroom lacked in maintenance and the Internet did not very well in my room. The hotel is very close to the airport and the shuttle service was great. In the morning the shuttle leaves every 30 minutes. When I arrived at the airport the shuttle was there within 15 minutes of my call.Genuine Hotels.com guest review
"Good for price"
Close - fit my needs. Needs updating, good for price.Genuine Hotels.com guest review
"great for shuttle to airport"
The hotel is fine for the quick overnite I needed for the next day shuttle to airport. And for the overall, the price was fine, hotel was clean and staff helpful. Yes I would stay again.Genuine Hotels.com guest review
"close to grandkids home"
was nice but, also chose it because of the pool . whitch was out of order which the booking agent didn't tell us but seeing the grandkids made up for it. had a good stay.Genuine Hotels.com guest review
"You get what you pay for"
Overall the hotel is acceptable, everything worked, the staff was very friendly and reasonably clean. That being said, it is a bare bones affair and getting a bit rundown, plus it's proximity to the airport ensures plenty of overhead flights to remind you where you are. The internet was slow so don't expect to get a lot done in your room besides sl […] eep. Read moreGenuine Hotels.com guest review
"Shuttle driver was late."
For a quick stay over, the hotel is ideally located. Other amenities not included here are within a safe walking distance. HOWEVER, If you need the early shuttle service (5 am), breakfast is NOT ready, and the shuttle driver was nearly 20 minutes late in my case.Genuine Hotels.com guest review
Bed very uncomfortable. No refridgerator or microwave as listed. No ice machine on my floor. Shuttle service to airport very convenient!Genuine Hotels.com guest review
Stayed here just to get a couple of hours sleep before a very flight the next morning. It was perfect.Genuine Hotels.com guest review
"Close to airport"
Quick check in. Helpful staff especially the drivers.Genuine Hotels.com guest review
"red roof inn @ IAH"
Reasonable rates, close to airport parking and restaurants, helpful desk staffGenuine Expedia guest review
"An okay hotel"
I missed my flight and had to stay one more night in Houston. The location is great, it is approximately 10 min from the airport. The hotel offers a shuttle from and to the hotel, free Wi-Fi and free breakfast. The room I was staying in definitely needs an upgrade, but I was only there for one night and it did not bother me at all.Genuine Hotels.com guest review
Hotel was close by the airport but no frills..Genuine Hotels.com guest review
"Everything is falling apart."
I would not come back to this hotel. My skin was itching after sleeping on the bed.The walls are paper thin. The AC was the noisiest AC ever i could not even sleep. I did not get room service until after 3pm, I even had to call. This place is to be remodeled. Everything is falling apart.Genuine Hotels.com guest review
We stayed here because we had a very early flight the next morning. The room was musty and not that comfortable.Genuine Hotels.com guest review
"Great little budget hotel for airport overnight."
Very nice budget hotel. Great staff. Shuttle bus. Nice pool. Service. Very close to the airport. Not gorgeous in the rooms, but completely adequate.Genuine Expedia guest review
We arrived for an overnight stay. My husband is in very poor health. The staff went out of their way to be as helpful to us as possible.Genuine Hotels.com guest review
"Clean and good for a short stay"
Friendly staff . Food ( besides breakfast) is not available but restaurants and a bar are next door.Genuine Hotels.com guest review
no frills, but clean room and decent areaGenuine Hotels.com guest review
"Only hotel available"
I had several appointments with my son at MD Anderson, however with a convention (several) in town this was THE only hotel with an available room. I have never stayed farther then 5 miles from MDA. This was a bit of a drive, but it was a pleasant drive. Although we are moving to Hawaii and won't be returning to MDA, I would not hesitate staying at this […] hotel again. The staff was extremely pleasant and the rooms were very comfortable. Breakfast was standard, however, we brought our own things to prepare (yogurt, fruit, etc). The facility has open tables, microwave, and counter space in which we used to prep our salads for dinner the night we arrived as well as the microwave to warm up our main dish. We did not use the pool so I can't comment on anything other then it looking very inviting. I did notice there was a hotel shuttle for the airport as the hotel is on the main strip leaving the airport. There are several hotels up and down the main drag as well as fast food chains and gas stations. I was pleasantly surprised with how clean the hotel and surrounding area was. The roads even were very clean! Thank you Red Roof !!! Read moreGenuine Hotels.com guest review
"Reasonable hotel close to IAH airport."
Hotel stay was good, hotel staff was courteous and helpful. location was next to little mall with food and beverage.Room was clean but older. Hotel service was good.Genuine Hotels.com guest review
Stay away from this place. I did not enjoy my stay. Needs an update throughout the entire hotel.Genuine Expedia guest review
"over nite stay"
The room served it's purpose.Genuine Hotels.com guest review
"excellent value for the price"
Super-friendly staff, 3 miles from the airport. I'd definitely stay there again.Genuine Hotels.com guest review
"good stay overall"
For the price it was a nice hotel. The room was very minimal and a bit small but it was good for sleeping which was all we needed it for. The front desk lady was awesome and printed directions for any place I asked about. Waffles at breakfast were great and shaped like Texas which made my son excited. Overall we were quite satisfied.Genuine Hotels.com guest review
"Great location & super-friendly staff"
Great location & great value. Super-friendly staff. Free airport shuttle from 5 AM. 3 miles from airport (IAH). I would definitely stay there again.Genuine Hotels.com guest review
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