All hotels in Charlotte, North Carolina, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here132 E Trade St, Charlotte, NC, 28202, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 627 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.4
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    4.6
4.0 / 5Excellent
"OK"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Coating on the tub from a renovation was peeling off. Rooms starting to look tired. Pillows like bricks.
Genuine Hotels.com guest review
1 night business trip Dec 12, 2014
Rebecca
US
2.0 / 5Fair
"A disappointment"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Faucet didn't work. Wet bar was locked. Breakfast should of been free for what it was while paying 400 dollars a night. Some people might like it but my friend and I won't ever stay there again.
Genuine Hotels.com guest review
1 night trip with friends Dec 6, 2014
Matthew
US
5.0 / 5Outstanding
"Book it now"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was awesome. Great location
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Brian
US
5.0 / 5Outstanding
"Great hotel in the middle of uptown close to every"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The whole staff was excellent and upon learning it was our 25th anniversary there was a treat waiting for us after dinner. They went above and beyond our expectations.
Genuine Expedia guest review
Other trip Dec 11, 2014
brian
US
2.0 / 5Fair
"Not user friendly!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Getting in and out of this hotel is hard as elevators are limited and exterior doors are locked. Most of the shops downstairs were closed, including the Starbucks on Sunday morning at 9am! We were there for the ACC championship yet the lobby bar gave no consideration, closing at 12 pm when the game ended at around 11pm. I am pretty sure they were full because of this event.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel in heart of a nice walking city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We only needed to spend one night for a weekend sporting event. The valet parking, location of the hotel within walking distance of all sporting venues, as well as museums, and many great restaurants, make this hotel ideal for a convenient stay.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Time at The Omni"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great experience at the Omni. Service was top notch from the valet parking on arrival to checking out on our final day. Restaurant food and service was superb! We will pick the Omni on our next trip to Charlotte.
Genuine Expedia guest review
Other trip Dec 4, 2014
Ricardo
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I was surprised at how disappointing this stay was. The outlet in the bathroom kept tripping the braker so I had to plug in my hairdryer in an inconvenient place, there was a stain on the washroom carpet (shudder), I requested that the empty honor bar be stocked and it was not, the maid left the shower head aimed at the outer corner of the bathtub and it flooded the bathroom floor with water when I went to grab my shampoo. NOT what I expect from Omni.
Genuine Expedia guest review
Other trip Dec 3, 2014
A Traveler
US
3.0 / 5Good
"Omni - Huge Disappointment"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
I expect more out of the Omni brand than I received during this stay. The bed in our room was horrible - I would have been better served to sleep on the floor. The bathroom was full of mildew. The valet gave us a ticket 1 time when we checked in and took the ticket the first time we took the car out - we never received another ticket (being told when we asked we didn't have to have a new one) and it took a minimum of 10 minutes for them to find the car and that was 10-15 minutes after we called down from the room to have the car brought out. I can say the front desk staff was attentive and helped where they could and the hotel bar has great service. Unfortunately even with the 2 positives we wouldn't stay at this hotel again.
Genuine Hotels.com guest review
3 night romance trip Nov 26, 2014
Teresa
US
5.0 / 5Outstanding
"Nice and clean and great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I would definitely stay here again. We were in town for a basketball game and were allowed to check into our room one hour early. Definitely get the valet parking because it is cheaper than self parking
Genuine Expedia guest review
Other trip Nov 30, 2014
joe
US
5.0 / 5Outstanding
"Omni"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a blast in Charlotte! I would stay here again!
Genuine Hotels.com guest review
1 night trip with friends Nov 22, 2014
Jon
US
1.0 / 5Poor
"dont stay here"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
We drove down for a girls weekend and were really excited about the stay. We booked a 2 queen bed room. We were given a 2 double be room. The sheets had brown stains and the tub and a dirty ring around it. When we asked for a new room we were told me had to pay more. The management was rude. We book a room at the Hyatt down the street and asked for a refund. Never staying there again
Genuine Hotels.com guest review
1 night trip with friends Nov 22, 2014
Keira
US
4.0 / 5Excellent
"Brief and pleasant stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Didn't know about the Epicenter 2am curfew which was disruptive on the side of the building where my room was located. Staff promptly changed my room when I requested a change.
Genuine Expedia guest review
Other trip Nov 25, 2014
EMERALD
US
5.0 / 5Outstanding
"excellent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent! As the Omni should be. No complaints at all.
Genuine Hotels.com guest review
1 night family trip Nov 14, 2014
debra
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I hotel was so nice! The room was clean and in a great location! The staff was so nice and helpful! I really enjoyed my stay!!
Genuine Expedia guest review
Other trip Nov 24, 2014
A Traveler
US
4.0 / 5Excellent
"Great Location & Service. Small Rooms."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location. Great service and staff. However, the rooms are kind of old and not very big. Bathroom is also small.
Genuine Hotels.com guest review
2 night romance trip Nov 7, 2014
Michael
US
3.0 / 5Good
"not worth it"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was ok, but not what we expected for the price and name. The bathroom and room was small, and they even charged us to use wifi, where most places that is included in your stay. Overall I would not go back.
Genuine Hotels.com guest review
1 night romance trip Nov 7, 2014
A Traveler
US
4.0 / 5Excellent
"Friendly helpful staff in a beautiful part of CLT"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel with very friendly and helpful staff. The beds could be much more comfortable, but the pillows helped. Vibrant beautiful part of Charlotte, we couldn't ask for a better location.
Genuine Hotels.com guest review
3 night family trip Nov 1, 2014
Catherine
US
4.0 / 5Excellent
"Great location!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Location is great! Hotel is a little out dated and beds not very comfortable, but this is our second stay here and it primarily due to its location if you are wanting to stay somewhere and walk to several shops and restaurants then this is an ok place to stay.
Genuine Expedia guest review
Other trip Nov 4, 2014
KJ
US
4.0 / 5Excellent
"Nice overnight stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
When we arrived, the lady at checkin noticed we had three children and uograded us to a larger room at no charge. She also ordered a rollaway bed which was delivered immediately. She was extremely helpful, courteous and sweet. The room was a bit dated but it was very clean. I am not sure if it was just this room or if someone had smoked there, but it smelled a little like tobacco. All in all we had a great stay, and I highly recommend the location (and the breakfast buffet) !
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
"great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
one night stay for panther game! distance from stadium was about 15 min, safe, well lit and many people walking back when game was over about midnight! Hotel was great but expensive. It was a bit noisy the next morning- so no sleeping in! also, housekeeping walked in while we were asleep around 830am, we should have put the sign on the door. People at desk, parking, room service were all fantastic.
Genuine Hotels.com guest review
1 night trip with friends Oct 30, 2014
Annette
US
5.0 / 5Outstanding
"Nice hotel- close to restaurants, BOA Stadium."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a great time, staff very efficient and helpful. Especially enjoyed the Sunday Brunch at Trade in house restaurant. That was spectacular!
Genuine Expedia guest review
Other trip Nov 1, 2014
Mary
US
1.0 / 5Poor
"Bad Rooms"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
I never switch rooms. But, first room had public area immediately outside window. Needed blackout curtain to change. I switched rooms. Process was protracted. Second room had Murphy bed. It was like sleeping on floor. I would have sought a third room, but I couldn't take another delay.
Genuine Expedia guest review
Other trip Oct 30, 2014
Alan
US
5.0 / 5Outstanding
"Great uptown hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is located right in the middle of uptown. Couldn't ask for a better location if your goal is to be in walking distance to the city shops, restaurants, bars, etc... Hotel was clean and staff was superb. Everyone was polite and willing to go out of their way to help you. Pool deck was clean and spacious which was great for lounging on a nice fall day. Room was a good size for my wife and I. We didn't feel cramped at any point in our stay. The only two complaints are that the bed was a solid firm. Firm beds are desired by some but not us. Also, on a Friday/Saturday night the roof top bar at the epicenter sounds like it is inside your hotel room. Not a bad thing if you are out enjoying it but certainly a problem if you want to go to sleep before 2 AM.
Genuine Expedia guest review
Other trip Oct 29, 2014
Brian
US
5.0 / 5Outstanding
"Great room. Just needs minor upgrades"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really nice room and comfortable bed. The bathroom needs some upgrading. The bathroon door needed to be replaced and theres no fan in the bathroom to help remove the moisture from the hot shower. This causes the door to warp. Other than that, gread room. I wish we coukd have stayed longer!
Genuine Hotels.com guest review
1 night romance trip Oct 26, 2014
Otis
US
2.0 / 5Fair
"Too loud music until 2 AM"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
The noise from a rooftop band or dj was intolerable and lasted until 2 AM, no sleep. We shold have been warned. Have family in Charlotte but will never stay at downtown Omni again.
Genuine Hotels.com guest review
1 night family trip Oct 18, 2014
Benjamin
US
5.0 / 5Outstanding
"Spectacular view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My daughter and i loved our room.it had a spectacular view of roof top concert with 8-9 windows. Our stay will be cherished for years to come-- thank you..
Genuine Hotels.com guest review
1 night family trip Oct 18, 2014
Debra
US
4.0 / 5Excellent
"Good hotel. Need to update and remodel."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Fine location with great acess to downtown Charlote. Rooms are getting a bit worn. Mold growing on bathroom ceiling. Need to update their checkout technology and billing. No free WiFi. They are a bit behind.
Genuine Expedia guest review
Other trip Oct 19, 2014
A Traveler
US
4.0 / 5Excellent
"needs better maintenance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Stayed for one night over the weekend. The lamps flickered because the bulbs weren't seated in the socket. The bathroom had a broken toilet paper roll holder and the towel bar was hanging off the wall. Otherwise the room looked great and the view was nice from the 12th floor.
Genuine Hotels.com guest review
1 night trip with friends Oct 11, 2014
A Traveler
US
2.0 / 5Fair
"First time at The Omni"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The staff member greeting us was not in a good mood, no smiling, no eye contact, kind of a chip on her shoulder, there was only one person working the check in area, with ~6 people waiting in line. The hotel is just not very nice,..my room had a poor view, 5th floor looking over the pool and an entire side of windows of offices of a building, staring at you. The room was rather outdated, bed VERY loud and creaky, wobbly, etc. Try another hotel in the area would be my recommendation.
Genuine Expedia guest review
Other trip Oct 13, 2014
James
US
5.0 / 5Outstanding
"Great Hotel Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel right in the heart of the action. My room had a view overlooking the outdoor pool area which was nice. The hotel overall and room specifically are both comfortable, but the room's bathroom is pretty tiny. The hotel staff was incredibly pleasant, knowledgeable, and very helpful. I would definitely stay again and recommend it to others.
Genuine Hotels.com guest review
1 night trip with friends Sep 27, 2014
A Traveler
US
5.0 / 5Outstanding
"A night in Charlotte"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel in the best spot, so close to everything, Accomodations excellent! Clean and topnotch service!
Genuine Hotels.com guest review
1 night romance trip Oct 3, 2014
David
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was only there for one night for business travel. Staff were very efficient and courteous.
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
US
2.0 / 5Fair
"If you book through Expedia, Bad Rooms !"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
the hotel gives you the worst rooms if you go through Expedia !! they told us !!
Genuine Expedia guest review
Other trip Oct 3, 2014
Steve
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyed my stay, would definitely stay here again .
Genuine Hotels.com guest review
3 night trip with friends Sep 19, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I have reservations regarding another stay at an Omni. My wife and son came in from an event at 1045pm only to be told there was no parking available. My son had an asthma attack and my wife brought him back to the hotel early from the Panther/Steelers game. My wife had to park several blocks away and walk back alone. She had to lave my son at the hotel because he could not make the walk with his asthma. When my wife spoke to the front desk associate's about this, they informed her that it was not their problem because Bank of America had rented spaces to fans for the game. She was advised that she should have parked sooner. My law firm frequently uses Omni hotels, that may change. I was very disappointed.
Genuine Hotels.com guest review
1 night trip Sep 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel and friendly staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel and friendly staff! Check-in process was quick and not far from the Bank of America stadium.
Genuine Expedia guest review
Other trip Sep 18, 2014
A Traveler
US
5.0 / 5Outstanding
"walking distance to time warner cable arena"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a wonderful time. The hotel was very nice and the location was great.
Genuine Hotels.com guest review
1 night trip Sep 11, 2014
elizabeth
US
5.0 / 5Outstanding
"Great place for a concert!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at the Omni overnight. We could walk right to the concert venue from the hotel. We came in about a half hour before the concert. Got ready, walked down the street and got there in time for the opening band. We walked back at 11:00. Not many places were opened for food so we ordered room service. It came quickly, the food was delicious, went to sleep in comfy beds in a perfect climate for the room, slept 5 hours and went on to our next destination. The staff was great, the room clean and had a great view of the city. There was plenty of security for the concert and very safe. Will definitely stay here again! Thanks Omni for a fun night!!!
Genuine Hotels.com guest review
1 night trip with friends Sep 11, 2014
Travis
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great 3-day stay at the Omni. The room was very spacious, clean, quite and had comfortable beddings. The location is great; right in the heart of Uptown Charlotte with walking distance to many restaurants, bars and attractions. Two things could have improved my stay: complementary breakfast and free in-room WiFi.
Genuine Expedia guest review
Other trip Sep 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Date Night,,,"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I booked s one night stay as a surprise to cap off date night with my wife. The hotel was beautiful and clean. Service was excellent from the valet to the front desk. The only cons for me were the loud music from the venues surrounding the hotel and the tub didn't drain well, so we were ankle deep when taking showers. I give this place a 4.8 out of 5!!!
Genuine Hotels.com guest review
1 night business trip Sep 5, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was nice, great location downtown and good price!
Genuine Hotels.com guest review
2 night trip Aug 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Convenient to area - great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice place...stayed many times
Genuine Hotels.com guest review
2 night trip Aug 29, 2014
Lee Scruggs
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing stay and will be doing it again soon!
Genuine Hotels.com guest review
1 night business trip Aug 30, 2014
Corey
US
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location. Great views. Just a really cool place to stay. Comfortable and clean
Genuine Hotels.com guest review
2 night trip Aug 29, 2014
John
US
5.0 / 5Outstanding
"Omni Rocks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We have visited the Omni several times and we love it. The service is great. The staff is courteous. The location is perfect. We will be back again.
Genuine Hotels.com guest review
1 night trip with friends Aug 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Service with a smile"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the call I made to the front desk before I got to the hotel, till the last day of my stay, everyone at this hotel is friendly and so willing to help and accommodate. It is my second time at Omni in Charlotte, and I couldn't be happier with my stay.
Genuine Expedia guest review
Other trip Sep 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Overnight travel. Very comfortable."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Not so happy with the $15 valet parking charge, but everything else was great.
Genuine Expedia guest review
Other trip Sep 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nothing bad to say about this place! Staff was very nice and helpful, location was prime for enjoying all that uptown has to offer, and the hotel itself was in nice shape and very clean. Will defintely stay there again!
Genuine Hotels.com guest review
2 night trip Aug 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel in the center of everything."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff were very friendly and helpful. Beautiful , clean, well-run, luxury hotel. Perfect location in center city. Very secure and safe. Only two small issues: pool isn't really on hotel rooftop with full views of city as advertised; it's on the second floor rooftop surrounded by walls. If you're tall enough, you can see over them. Still a nice pool and pool area. Our toilet ran a bit and shower handle came partially loose. We didn't bother to say anything, but the staff were so great that I'm sure they would have fixed it if quickly if we complained.
Genuine Expedia guest review
Other trip Sep 1, 2014
KS
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews