"Clean hotel; terrible bed, pillows & neighbors"
First off I want to mention that the hotel staff we interacted with were very friendly and helpful. The room we stayed in was very clean. Beyond being clean, I can't complement much. The king bed was the hardest bed I have ever slept on; the next morning my wife and I both were sore from head to toe. The pillows were flat and hard feather pillows, which […] didn't help the already hard bed. We received a room on the back of the hotel which was directly over a dance club. The bass from the club music kept us up till 2am when it closed. The worst part of the stay was the awful traffic surrounding the hotel. One of the main roads in downtown was shut down for a bike race the entire day. I understand this is not the hotel's fault; however, there were no travel alerts posted to its web site to make us aware. Overall a miserable weekend in an expensive hotel. Very disappointed. Read moreGenuine Hotels.com guest review
The room was very nice. Were told that there was a couch in our room but it wasn't.. It was just a lounge chair. The beds were kind of hard. Besides the little things it was ok. The location is amazing!! It's right downtown close to everything!Genuine Hotels.com guest review
This was the 2nd time I've stay at that property in the last 2+ months but was not as satisfied this time as I was back in Feb. The carpet looked soiled and the mattress was lopsided. Also, I'd like to see the security tighten up because it's too easy for random people to jus twalk in & around the lobby for any reason. The rate through Hotels.com was […] approx. $100 cheaper than booking directly on the Omni website. Read moreGenuine Hotels.com guest review
"Right by Epicenter!"
The location right across the street from epicenter is excellent for enjoying uptown's nightlife. The room was exceptionally clean and the staff was friendly. My only complaint was the bed in our room. The bed was so firm I actually think the floor might have been more comfortable to sleep on.Genuine Expedia guest review
This hotel was in a great location for getting around in Uptown Charlotte. Also liked the idea of having some shops located next to the hotel that were easily accessed from the lower level of the hotel.Genuine Hotels.com guest review
"All about location"
The location of this hotel is awesome, but I expected a lot more out of an Omni. The room was on the small side and seemed outdated. It was moderately clean and in general just so-so.Genuine Hotels.com guest review
"It was near the Charlotte Convention Center."
My husband and I were very pleased with the friendliness and helpfulness of the parking staff as well as all hotel staff. Our room was very clean and comfortable. We enjoyed our overnight visit to Charlotte, NC.Genuine Expedia guest review
Fabulous!Genuine Hotels.com guest review
"Close to the action"
Great location within walking distance to many locations and great restaurants. Noise from outside was loud though.Genuine Hotels.com guest review
Hotel was very clean and loved the location. Staff was very friendlyGenuine Expedia guest review
"Very close to all you need food and night life"
The staff was great and very helpfulGenuine Hotels.com guest review
"Close to our destination"
Comfortable stay - good breakfast.Genuine Hotels.com guest review
"Great accommodations in a very good location"
Our family of 5 stayed in two, adjoining rooms, both of which were clean, comfortable and big enough for us all. The earplugs in the bedside drawers were a great touch! We would certainly stay here again!Genuine Expedia guest review
"Go somewhere else"
I was very disappointed with my stay. The only thing really good about it was the location. First, in addition to being extremely outdated and in desperate need of a renovation/makeover, the room we got smelled like cigarette smoke and was so muggy and unwelcoming. We asked for another room and that wasnt much better. Also, the beds are uncomfortable […] and the comforters are thin and flimsy. Actually, theyre not even comforters but a thin blanket/sheet. Not cozy AT ALL. I expected better sleep at a hotel in this class. Like I said, I was very disappointed and regretted not going to a Marriott like I normally do. Step up your game, Omni! Read moreGenuine Expedia guest review
"Nice hotel in the center of downtown."
Clean and comfortable, would stay again. I would recommend to anyone looking to take in the sites of downtown, without the inconvenience of having to drive into town. Parking was adequate, but comparable to all other facilities nearby, it was just as pricey.Genuine Expedia guest review
"Nice quiet hotel on a noisy Saturday night downtow"
Two nights in Charlotte on an otherwise raucous St Patricks Pub Crawl Saturday night and Sunday night stay, my room was very quiet and comfortable.Genuine Expedia guest review
"Expensive and not impressed for $"
Rooms were ok but I feel way overpriced! The beds were hard as a rock and very uncomfortable. The bathroom was so small and cramped. I surely expected more for the $210 we paid. We would not stay here again as I feel the price is too much for the room. The amount we paid was a discount room through hotels.com. I cannot imagine how much it is full price […] but a definite rip off. Read moreGenuine Hotels.com guest review
"Great hotel in the heart of uptown Charlotte"
The staff was very accommodating and helpful. The room was clean and housekeeping was very responsive to my requests. The hotel is connected to Charlotte's Epicentre which is a plus, and very convenient to great restaurants and bars.Genuine Expedia guest review
Hotel staff was very friendly and accomodating. Room was spacious. Great stay. Would stay again.Genuine Expedia guest review
"exceptional staff, great location"
I can't say enough about the hotel staff -- just top notch. The room was nice but the beds are a little firm. Really no complaints.Genuine Expedia guest review
"Great location...ridiculous price!"
The hotel is very nice. Staff was great...from valet to the bartenders. The room was not worth what I paid but I guess I spent more out of convenience...was in the middle of everything so no driving necessary! Overall I enjoyed my stay:)Genuine Hotels.com guest review
I was not at all satisfied with my stay!!! My room was an Executive suite with no refrigerator or anything. The room was not impressive or that clean for $215. I also called for a driver and asked to be notified when they arrived and no call ever came. This made me late to my dinner @ Ruth Chris. At the end of the night my bed was extremely hard and […] uncomfortable. The lack of comfort and rest made for a long day the next day and negativity. I am extremely disappointed and severely unsatisfied with my stay at the Omni in Charlotte. Read moreGenuine Hotels.com guest review
FIRST TIME, VERY HAPPY! LOTS TO DO DOWN TOWN!!Genuine Hotels.com guest review
"Very convenient location"
Nice hotel. Directly across from a lot of cool clubs and bars. Awesome breakfast buffet. It's a little pricey for the buffet $20 per person but your drink is included and the buffet is killer. Soooo good. Make sure to get the waffle. It's the best you'll ever have! My room was a little stuffy and musty but it was very clean and nice otherwise.Genuine Expedia guest review
Nice hotel! It was close to a lot of restaurants and bars!Genuine Expedia guest review
The room was a little expensive for what it was. However, it was ready when I arrived (where some business partners across town weren't) location could NOT be any more convenient. I will continue to stay. I hope they will screen a little tighter on reservations though. We had a group of LOUD kids next door.Genuine Hotels.com guest review
I accidentally gave one of the valet's a tip of what I thought was $10 (a $5 and five $1's). Instead I gave him (Josh) a $1 wrapped around five $20's. Within 5 minutes Josh called our room and ask if I had intended to give him that big of a tip. No, I said. Later I gave him a larger tip but not that large. Honesty like that is hard to find these days. […] Kudos to the Omni for employees like him. Read moreGenuine Hotels.com guest review
This is a great place to stay. We were greeted very friendly and our son received a lil backpack with crayons, cards, and straw. He thought this was amazing and was very unexpected. Our room was great. We had a great view. The hotel sits in the heart of downtown and a lot of places are in walking distance. We took in a Bobcats game. We could literally […] see the arena from our room window. It only took us like 3 minutes to walk to the arena. They have some stores on sight including a nice restaurant. I totally recommend staying her. Read moreGenuine Expedia guest review
"Great hotel, but dated"
Everyone was very nice and the room was clean. The location can't be beat. Everything was only a short walk away. The lobby and the rooms do seem to be a bit dated though. It looks like it would be brand new in the 1970s.Genuine Hotels.com guest review
"Great night's sleep"
After spending, I kid you not, the worst night 's sleep of my life at the Ritz-carlton (long story involving a fold out couch and painful springs) the night before, i booked a room across the street at the Omni and finally got some rest. Quiet, clean.Genuine Hotels.com guest review
The stay was comfortable and convenient to everything.Genuine Hotels.com guest review
"Clean and convenient"
I thought the overall environment was excellent. However, there billed my credit card for unknown charges. I paid you in full yet they bill be an extra $50 for God knows what and then another $96.75 again, I did not know why because I did not use anything, made no calls, etc. Totally dissatisfied with them billing my credit card for unknown charges […] . Read moreGenuine Hotels.com guest review
We payed 200 for one night, that did not include the 15 dollar parking lot fee, the room didn't have a refrigerator, 10 dollars to use wifi, bathroom was dirty and the room was no better then your run of the mill hotel.Genuine Hotels.com guest review
"Good location & service"
Hotel is located adjacent to the Epicenter in uptown Charlotte. Our room was clean and the front desk was helpful. The rooms are little small. There was no separate area to get ready while someone else is in the shower. Also the noise from the Epicenter was loud until about 2 in the morning. If this might be a problem you may want to ask for a room […] on the other side of the hotel. I would stay here again. Read moreGenuine Hotels.com guest review
"Check what is in house before booking..."
Have stayed here before however this time was a way different experience than in the past. They were hosting an event for high schoolers and we were subjected to hollering in the halls all hours of the day and night along with foul language. I expressed my issue twice with a girl who just said sorry. I told her upon check out that they knew in advance […] that the kids were coming and those of us that made reservations in advance should have been placed on floors that did not include them being that they had 15 floors to choose from. And to top it off. Housekeeping did not replenish the coffee and we had to hunt it down on our own, of course, after we were woke by them knocking on the door ar 8:30am for 12 pm check out. Be for real!!!! The rooms are starting to look worn especially the carpet and the wooden furniture. Not pleased and will not be back. Read moreGenuine Hotels.com guest review
"Great evening at the Theater"
The Omni is in a great location downtown especially if you have tickets to the theater. You do not even have to walk outside - they are connected via a mall. The hotel is very nicely decorated and the rooms are very comfortable. The staff was great. I stayed in a deluxe double and the room was spacious.Genuine Expedia guest review
Excellent StayGenuine Hotels.com guest review
"Great Hotel - Great Service"
Hotel was great , the staff was awesome and the location was very convenient! However, the bed was so hard and uncomfortable. Other than the bed it was a great stay!Genuine Hotels.com guest review
We were in town for a concert at Time Warner Center.Genuine Expedia guest review
"Great for NYE"
Checked in on the 31st and opened the door to two NYE top hats and Mardi Gras beads on the bed which was really cute. We did not really interact with indoor staff but the staff near the concierge stand were simply amazing. One RAN to catch us a taxi when he did not have to (we had just asked for one) and they were very courteous. The only problem was […] that we were stranded for a bit near the music factory after midnight and when we called the hotel to ask them to call us a taxi to pick us up they have us a phone number that was not working. I think this mix up was because of the heavy taxi usage on New Year's Eve. Otherwise, great stay though parking is $15! Read moreGenuine Expedia guest review
"A little disappointed"
We paid New Year's rates and upgraded to a 'suite' which is really just an odd shaped room with more square footage and bigger window. Not at all worth the extra money, and that's probably the most egregious issue. I'm not sure what we paid for, other than exorbitant rates because it's New Years and they can charge more... but I definitely felt we should […] have gotten more for our money than the plastic hats and beads left in the room. The bar seemed to close early for New Year's, but that's really no big deal. Would we stay at the Omni Charlotte again? We're not opposed. But would we pay those rates and stay for what we got this New Year's Eve? No way. Read moreGenuine Hotels.com guest review
Outstanding place, great serviceGenuine Hotels.com guest review
"Great location, not best value"
My wife and I were in Charlotte to see the Avett Brothers new year's eve concert. We had stayed at the Omni once before and remembered liking it; plus, it was pretty much right next door to the concert venue. Should have been a win. But this stay wasn't as good. The staff member who checked us in had a strange, overly-familiar way about him. The bathroom, […] and specifically the shower, seemed "tired," as though they will never seem clean anymore even if/when they are. Time for some renovation there, in our opinion. I was annoyed that WiFi is not free; the rates at the Omni are more than I can pay for anything more than a very special occasion--I expect a lot to be included in my stay at that price point. I can't remember why I liked the Omni so much the first time. I can't see myself going back. I've spent less and gotten more elsewhere. Read moreGenuine Expedia guest review
The hotel was in a very central location and was an easy walk to many bars and restaurants. Our room was a little on the loud side due to it being very near the elevators but my main complaint was the bed. It was much harder than I prefer and made my night very uncomfortable.Genuine Hotels.com guest review
"The Best for Less in Uptown Charlotte"
We stayed at the Omni because we had a play at night and a football game the next day. The Omni was at least as good if not better than we expected. Check-in was a breeze. Parking was easy. The room was very comfortable and the King bed was excellent. We had great views of the city at night. Really nice stay.Genuine Hotels.com guest review
Perfect location and wonderful service. I would recommend.Genuine Hotels.com guest review
"Great Hotel.... Expedia makes it better."
We stay at this hotel right much during football season.. Go Panthers. We always have a great stay. Only con is pay parking, but that most hotels in big cities.Genuine Expedia guest review
"perfect downtown location"
Excellent stay at the Omni Hotel in beautiful downtown Charlotte! The hotel is lovely , the staff is friendly, very pleased with our recent stay!!Genuine Expedia guest review
I thought the room needed some updating. The bathroom was a bit small, and the room did have a musty odor to it. The location is wonderful.Genuine Hotels.com guest review
"Worked fine for a brief stay"
I would describe the Omni Charlotte as a business travel hotel, convenient to the down town and perfectly fine if you are in town to do things in the city, not to hang out in the hotel. I was surprised at the 3 1/2 star rating; I expected a little more luxury, I suppose.Genuine Expedia guest review
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