I purchased this room as a wedding gift for my best friend, for the night of his wedding. When I did so in person, I stopped into the restroom where the only stall had the lock broken so that you had wedge your finger into the door to manually lock the door. To make matters worse, there was urine on the floor. I took it with a grain of salt thinking […] maybe this just happened, there can't be an attendant in the bathroom all of the time. I asked him how the room was that same night and he replied that "it's nice". He didn't seem enthusiastic about it, so I decided to take a look for myself. It looked smaller and dingier than a motel 6. I was embarrassed and did not know how to respond. I called the front desk and was told by a woman whom I believe was Nicole that it was a "traditional" décor. They apologized and stated that this particular location was on a long list for a renovation for Omni. They were going to comp the breakfast in lieu of the substandard room. While this was not even close to what I expected from the room, I figured I'd let it go. What else was I going to do at so late at night? The damage was already done. Today (four days after) I had to call the hotel back because I was charged for the breakfast! I am so angry that I wasted so much money on a horrible experience. What a horrible memory to have on the night of their wedding. Read moreGenuine Expedia guest review
"Great location and friendly service"
Would have been helpful to a family of travelers to have a microwave oven in the room. Room was comfortable and clean but there were stains on the carpet that made it seem sketchy. But, we would return and recommend the hotel for the location alone. Really central to uptown Charlotte sights and happenings!Genuine Hotels.com guest review
"Right in the middle of everything"
We had a great stay and a great weekendGenuine Hotels.com guest review
The rooms are small and there are many little expenses if you are not careful such as the $6 water and the sodas and snacks in the fridge. Overall the location is great and the stay was fun for a weekend.Genuine Hotels.com guest review
"Great downtown location."
No problems with hotel itself. Service, staff, accommodations, all up to my standards. However, the noise coming from adjacent buildings below (not sure what was going on...could have been a catered event at an adjacent restaurant/catering hall, a bar, a club?????...don't know), but the noise was a real drawback. I would not stay there again for that […] very reason. The LOUD music went on until around 2:30 in the morning (and I am not exaggerating, I looked at the clock every hour thinking it would stop at the top of the next hour). Other guests at this hotel were probably at this event because about 1/2 hour later, doors were closing and loud talking in the hallways, knocking on doors, etc. were easily heard outside my door. I am a fairly young person, and I am very tolerant of events going on around me when I stay in a hotel, especially in a downtown, big city environment. However, I am saying at the very latest 12:00 a.m. is time to turn the music down. This was ridiculous. Did not get quiet until about 4:00 a.m. and I had to get up at 7:00 am. Read moreGenuine Hotels.com guest review
"The outlets in the room didn't work"
The service was very good and it is in a great location in downtown Charlotte. Many of the electrical outlets in the room didn't work. When I charged my phone at night and woke up in the morning the battery was dead. Had to buy a car charger in the walgreens below the hotel because the outlets were not working. Other than that and the price of the hotel, […] the hotel was fine. Read moreGenuine Hotels.com guest review
Overall the Omni was a great choice. However, the double beds were a bit small. Perhaps a king bed would be a better choice for adults!Genuine Hotels.com guest review
"Amazing staff and location"
Walking distance to our concert at the Time Warner Cable Arena; convenient Walgreens located in the ground floor lobby, delicious room service at midnight after the show. Will be back!Genuine Hotels.com guest review
Great place to stay. Cons are have to pay for wifi and parking. Everything else is great.Genuine Expedia guest review
Nice clean hotel! They even give you cookies!!!! A great place to stay!Genuine Hotels.com guest review
If you like to stay awake listening to the adjacent rooftop bar until 2am, then this hotel is for you. Rest and romance will not be a part of your trip!! The front desk had no sympathy for the situation.Genuine Hotels.com guest review
Check in was quick and easy, friendly staff, great location, clean room, great pool.Genuine Hotels.com guest review
"Hotels.com Never Forwarded MY Reservation To Omni"
when I arrived at the Omni hotel they didn't have a reservation for me. Hotels.com never forwarded the reservation to Ommi. You all owe me a free weekend say at a Omni hotel in PhiladelphiaGenuine Hotels.com guest review
They stay was good and the staff was pleasant. The only thing that when we went to check Hotel.com had not confirmed or set up the stay. The front desk was able to find us a room after seeing our confirmation page and calling.Genuine Hotels.com guest review
"Great downtown hotel"
Centered in the middle of Charlotte, the Omni and the staff were all very accommodating and helpful. Everything you need, from restaurants to entertainment, is within walking distance from this wonderful (and very secure) hotel. Highest recommendation!Genuine Expedia guest review
"Not a 4 star hotel"
The main lobby is nice, but our room had not been renovated in years and smelled moldy every time we came in. One of the lights in the bathroom was burned out. The maid forgot to clean our room one of the 3 days we were there. Staff was very friendly, but overall, we were disappointed.Genuine Expedia guest review
"Stay at the Omni"
Well the hotel is in a very convenient location. It's close to everything including directly across the street from the Epicenter. The weekend I checked in there were 2 family reunions in the hotel ballrooms so the lobby and front desk were always crowded. But the hotel staff were pleasant.Genuine Expedia guest review
This hotel was everything it promised to be. This will be our 'go to' hotel any time we visit Charlotte.Genuine Expedia guest review
"very good hotel"
My second stay at this hotel... I got very good impression also this timeGenuine Hotels.com guest review
Nice hotel. Comfortable. We were exhausted when we arrived and rested well there.Genuine Hotels.com guest review
Great hotel, helpful staff. Had dinner at the hotel; unfortunately 4 out of the 8 in our party, got very sick. Tried to talk with a person in charge " was told he could not help me". So I hope this review is helpful.Genuine Hotels.com guest review
"Nice but loud"
The room was nice but it was incredibly loud. There was vase blaring from the club next door until 230 am. My entire room was shaking making it impossible to sleep. Not a good visitGenuine Expedia guest review
"Good for business trip"
Walking distance to several attractions and restaurants. Thursday night stay in June, bands played on roof across the street until 10:30. Bed was comfortable but nothing special, bathroom was clean even if a little worn.Genuine Expedia guest review
Located within walking distance of great restaurants, riverwalk,park. Loved our stauGenuine Hotels.com guest review
"Nice Hotel; close to many attractions!!!!!"
The staff displayed genuine concern about you, and your well being.Genuine Expedia guest review
"Pretty nice hotel, great location"
Overall, we were quite satisfied with the hotel and very pleased with the location. That said, I've had nicer rooms in other recent hotel stays. The room was fine, nothing really wrong with it, just not quite as upscale as several I've had lately. On the other hand, at $149 for a downtown location, I probably shouldn't complain.Genuine Expedia guest review
this was the hard beds and it cost to park and its not very freindly for pick up trucksGenuine Expedia guest review
Great place to stay. It is directly across the street from the Epicenter.Genuine Expedia guest review
"Overall very good"
The staff are excellent and the location cannot be beat. The room was very comfortable. The bathroom was squeaky clean which is a huge plus. For some reason, the carpet in my room was filthy which was off putting. Also, the Omni is pricey. My room itself was definitely not worth the high $$$ but the location was perfect. FYI; the parking they offer […] is very convenient and self park (with in and out access is $15 per day) and they will charge you $10 per day for wifi unless you're an Omni member (although it's free to join). Read moreGenuine Hotels.com guest review
We stay here every time we are in Charlotte. Never disappointed. close to the action but quiet rooms.Genuine Hotels.com guest review
"Great location for business travel!"
Great location for business travel. I was able to park in the secure parking lot downtown and walk everywhere. The hotel staff was great with easy recommendations for great local restaurants. I was able to take a short walk to business meetings and two great restaurants: Dandelion Market on 5th Street and Rock Bottom and Tryon Street.Genuine Hotels.com guest review
"Just ok Hotel"
The location was good, but the hotel room did need updating. I feel that for all the cost of hotel and parking . I would stay at a different hotel, it's a no for me to go back. Ripped curtains a No / No for me, should be updated for upper priced hotel.Genuine Hotels.com guest review
"Super customer service!"
This was a great stay. The customer service was excellent!Genuine Hotels.com guest review
"Won't book through Expedia again"
I reservations for 2 nights, but they said they could only see that I was booked for two nights. So I left a day early. I won't book through Expedia again because, even though the confirmation email says that I don't need to call and confirm anything, I should have called the hotel before my arrival to make sure. The rate that I got through Expedia […] was the same I would have gotten had I called the hotel directly. Read moreGenuine Expedia guest review
Excellent value. Great beds, spacious room, great location, clean and quiet. Bath area is a little cramped tho'.Genuine Hotels.com guest review
"Not a 4star hotel just a large convention hotel"
Hotl was surprisingly rundown for a 4 star rating. Bathroom light fixture was rusty, several places where mold was reappearing on ceilings and everything as shades of brown. Not a horrible experience but were expecting something much better. Always amazes m that the more expensive the hotl the more you pay for amenities and the less convenient they […] are. This hotel precharges you $50 / day for "incidentals" then charges $15 for self parking and $15 for internet, $6 for bottle water and so on. Nothing impressed accept for Lindsay a friendly bartender. Read moreGenuine Hotels.com guest review
Fun overnight stayGenuine Hotels.com guest review
"Nice hotel, great location!"
I stayed here for the weekend with my wife and son to attend a UNC Charlotte graduation. Everything went well during our stay. I only wish they had an indoor pool since it rained when we wanted to swim and the pool is outside. With that said it is a roof top pool and a great place to hang when the weather is right. The hotel is across the street from […] epicenter which seemed to be the pregame spot. The staff at the hotel are great & very friendly. I'd stay here again when I return to Charlotte. Read moreGenuine Expedia guest review
Great location if you are going to be downtown, but would not stay here if you plan on going to other parts of Charlotre outside of downtown. Rooms are nice, but decor of hotel is unattractive.Genuine Hotels.com guest review
Our stay was quite nice. We had stayed in Charlotte often for the golf tournament. Yet this was our first time at this hotel. Honestly, When I booked it, I had no idea it was in the heart of the city. I was skeptical at first but I loved the convenience of walking. There are so many things to see. We came upon a lovely nostalgic restaurant and had an […] excellent breakfast. Read moreGenuine Hotels.com guest review
Great location. Horrible garage elevators. Horrible bed and pillow.Genuine Expedia guest review
"I rate it an A"
The bed could have been a little more comfortable, and I think it's ridiculous to charge another $15.00 just to park your car. The hotel should validate the ticket for their guests. Other than that, it was a nice hotel. It was clean. And best of all, it doesn't have that "hotel smell". Dont lie, you know the hotel smell. I'd stay there again.Genuine Hotels.com guest review
Hotel was nice, for the price I was expecting the room to be more modern, for the price this hotel rooms were dated. I guess your paying for locationGenuine Expedia guest review
Great spot, in the middle of the epicenter, close to everything great restaurant/bar. We will be back!!Genuine Hotels.com guest review
The downtown location is good. Our drinks at the bar came In "airplane" size bottles. Housekeeping did not make up our room between nights and only offered clean towels on request.Genuine Hotels.com guest review
"Will stay here again!"
Beautiful hotel. About 2 miles from the Fillmore. I wouldn't even consider staying anywhere else downtown Charlotte. Loved it!Genuine Expedia guest review
"Conveniently located business hotel"
This is a conveniently located hotel for any trip to Charlotte, NC. It is also within walking distance to the Time Warner Cable Arena. The lobby and the rooms felt a bit dark, and the rooms' decor out-of-date. Some refurbishing, using fresher colors, would be in order. Staff was friendly throughout, but the fron desk was a bit overwhelmed with arrivals […] when we were checking in on a Saturday afternoon. Read moreGenuine Expedia guest review
""EXTRA" hidden costs"
Loved the room and in general the hotel. I think hotel.com sould make the additional costs a bit more clear when booking. The over-all cost to park our car was $ 25.00. We also gave our credit card for security and was charged the same day for $ 50.00. Upon calling and complaining, I was given a cedit, less the parking fee. It made the stay not as inviting. […] Wouldn't stay there again because of it. Read moreGenuine Hotels.com guest review
"Upscale downtown convenience"
The bed and linen are just perfect at this hotel. As are the city views. Upper level check-in felt a little inconvenient, but I'd still stay again. There was a mix up on charging the room for valet parking when I self parked, but that was rectified quickly.Genuine Hotels.com guest review
"Great hotel for concert or event at Time Warner!"
Saw Bruce Springtein at Time Warner Arena. Great place to stay and walk a block. Many resturants in area also to chose from.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )