"Value Inn no value"
1st when we booked on hotels.com the price jumped up to the regular price when I went to book it. When we got there the stunk. Musty to the max. I asked to move and had to pay another 15.00 to upgrade to another room. The new room smelled way better but was actually smaller but newly renovated. The room key didn't work after the 1st time and no hot […] water. Had to ask for extra pillows as they only had 2 in the room. This was the worst motel I've stayed in. No value for me. Read moreGenuine Hotels.com guest review
"Better than expected"
Since many reviews were bad, we didn’t know what to expect. But overall, a "ok place" to spend the night. Friendly and helpful staff. Beds a little too soft and they don't serve continental breakfast anymore.
"Need my refund back to my card"
01/09/14 Meateran Frederick, Maryland
They just charge my card for no setvice provided and even charge a wrong amount morethan what was on the websites. And they dont reply emails or calls. This hotel is the worst..shouldnt be a hotel. Just crappy w service.
"MUST READ! we Recommend you NOT to stay!"
10/29/13 travellingcouple2012 Belleville, Canada
I'm not one to pick apart places..but I'm sorry...this Motel is NOT somewhere you would like to stay. Especially with kids! We stayed here for one night and glad it was only one night. Upon check in we wanted to check our room to make sure everything was in order. The smoke detector was going off when we entered our room, plus the one down the hall in another room was going off. When I asked about it the lady told me they could send a maintenance guy to fix it while we were out, I asked for another room and she was persistent on telling me they could easily fix it. I then told her about the other room, she responded when they fix the battery in one all the batteries are fixed, I'm not one who knows much about Smoke detectors, but I'm pretty sure each one has its OWN battery. She said the reason it was going off was because the heat was too high, it was central heat in the main building, hello, it was a cold night, I asked if it would go off even after they changed the battery. She said no. I still insisted on a new room. She then put us at the end unit that was by itself telling us we control the heat ourselves. The walls are very thin..so you can hear your neighbours talking and doing other things - I'll leave your imagination to that one (why it's not good to take kids) - there is only ONE Ironing Board and Iron for the whole motel (50-80 rooms maybe?) so if you want one take your own or ask at check in 'cause it's a long cold walk if you're in the end unit- they tell you to take special care, even though it is a nasty stained ironing board and the iron had a huge burn mark on it..had to iron shirts otherwise we would've just skipped using it..our water in our toilet ran the entire night..and about a foot away from the windows cold air was blowing through I don't think the windows had any weather stripping on them and our sheets had stains. Upon check out I asked for a receipt, I was then told they don't usually give out receipts...this is Canada..who doesn't give out MOTEL/HOTEL receipts?? I asked if I could still get one..I was then told the printer wasn't working...how cheap can a motel be? Honestly..next time we will definitely be getting a HOTEL that is more than the $95.00 they charged us..don't ask me how they calculate 13% because 79.00 that I was quoted when booking it with tax should've been $89.27 at the most..my calculations for their $95.00 seems like 20%...My husband and I have come up with our own line of jokes from this experience. There are the "Yo Mamma" jokes...we have come up with "Yo hotel so cheap" jokes. I've been to Guatemala and those hotels were MUCH cleaner than these AND in Guatemala there were hissing cockroaches in our rooms. So what kind of picture does this place paint in your minds?? Would we recommend this place to anyone?? Sure! We'd recommend you NOT to stay here! Avoid at all costs! Oh yeah, of all the rooms, there were 3 cars parked in a row, they put us ALL TOGETHER! The guy and girl next to us left after their noisy hour and thankfully never returned and every time the guy on the other side next to us got up to use the washroom, we could hear him. Hopefully you read this before booking!
05/14/13 Rod C Toronto, Canada
I needed a motel/hotel last minute in the east end of Ottawa, and this one came up. It was very convenient to the surprise party that I was attending. The room was clean comfortable and quiet. I don't usually require much more. It had a small fridge which was a surprise and appreciated. Would I stay there again? Yes as the quality, service and price match. good value.
"Very nice jacuzzi rooms"
02/05/13 joannej555 ottawa
We stayed here Feb.2 , 2013 and our room was Very clean with a huge heart shaped jacuzzi tub , fireplace, fridge.It was a really nice place and great location close to shopping malls and restaurants and staff were very friendly too.We will return :) Gary
"Great Value - Value Inn :)"
01/04/13 lucichang Sentosa Island, Singapore
I had wonderful stay at value inn in Ottawa, it is at very convenient location to the highway & downtown. I got bang for my buck, staff was friendly, Front desk guy ( parth ) was very efficient & friendly. I really Appreciate for there Great Hospitality.
"Good people with great big hearths."
On my girlfriends birthday Dec 21at I was grateful to have been at the Value Inn jacuzzi suite. I was totally amaze on how great I was welcomed by the staff and that help us fell comfortable creating a great night to remember. I recommend this place100%. I say a big thank you to the value inn staff in Ottawa on Montreal rd.
12/19/12 Eric P Toronto, Canada
Recently I stayed at the Value Inn and I found the room worth its price. Everything in the room was clean and well maintained. The staff was very friendly and the I had no problems connecting to the wireless internet. In addition, during the night there were no disturbances and therefore I was able to have a comfortable sleep. The location was convenient as it was close to my work in downtown Ottawa. In my opinion they are doing the best they can to accommodate their customer. Do not believe the other reviews, some people are simply not satisfied no matter what they get.
"Very Sorry We Did Not Read Other Reviews"
07/20/12 Martha C Saint Thomas, Canada
Our son was getting married and we chose the Inn for proximity to the Bride's home and the pictures of the accomodations posted on their website. We travelled 8 hours only to find what we felt was a bait and switch situation! We were given the " old drive up motel type room" We opened the door entered, looked around and found the furnishings not to be garage sale worthy. The room smelled and were concerned about the security of the room given the open door to the parking lot. We immediately returned to the desk requesting another room only to be told there are no other rooms. We had pre booked 2 rooms for 3 nights in April 26th for the long Canada Day W/E. After great debate and hassel our money deposit was refunded however we were obligated to pay the cancellation penalty of $30 per room plus tax. It was worth it to escape. Imagine the family of the groom trying to find 2 rooms for 3 nights last minute on a long weekend in the nations capitol. The Hampton Court was wonderful and so was the wedding! Martha C
"Don't go there!"
06/04/12 Adi L Chicago, Illinois
We've been to Value inn hotel in Ottawa and are very dissapointed. We are dissapointed from the staff bad costumer service. They didn't try to help us at all, they blame us about everything that went wrong, because we complained they told us to leave the hotel . The towels were dirty, the "continental breakfast" was in the lowest standarts we've ever seen (just orange juice and muffins). I think that the hotel's managmant should better think how to improve themselves rather than blaming the costumers.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )