"Bring your own ICE!"
Although there are stickers posted on the doors claiming they are "non-smoking rooms", the powerful stench of cigarettes permeated every crevice of this room. There were used tissues in my ice bucket. The hour was late when I checked in, and there were no stores within miles of the place to get any last-minute necessities. Finally, the ice "vending" […] machine costs $.25. I defy you to find a quarter anywhere on these premises. When I asked the front desk if they had tokens, reminding them that I have paid for two nights, the clerk replied, "It'd have to come out of my own pocket." The dimly-lit parking lot had way too much activity for 10:30 at night. It looked as though some people were sleeping in their cars. Do not stay here under any circumstances. Read moreGenuine Hotels.com guest review
"Our stay at Novato's America's Best Value"
Except for the area for the breakfast, everything was fine. There were a lot of some kind of flying insects in the area where we had breakfast. I didn't like that.Genuine Hotels.com guest review
Every thing was great except the pool was freezing cold that when my daughter went in she cried.zzand the jacuzzi was dirty with flies and did not work, it would not heat up and the bubbles did not work .. also the elevator was not working ...but the rooms where nice and comfortable and clean and the view was fantastic..Genuine Hotels.com guest review
"Dated but decent for a one night crash."
The hotel was old and very outdated. The hair dryer didn't work. It was clean and fine for out over night stay as we were passing through. The town however was beautiful. And the location was right next to some great stores, coffee and close to the freeway.Genuine Hotels.com guest review
"Cheap, but you get what you pay for"
Stayed in family suite room. Beds were comfy enough, but floor felt really grimy, needs a shampoo. Bathroom was clean. Overall, not bad considering the low price of the room.Genuine Hotels.com guest review
"Nice hotel for the price"
Nice hotel for the price. House keeping was good and rooms are large. Beds are extremely hard but some people like that.Genuine Expedia guest review
Horribley filthy place, do not stay here!!!!!Genuine Hotels.com guest review
Clean, quiet, good room design with private porch in our ground floor room. This inn is on the frontage road to Hwy 101 so easy access, some traffic noise, not too much and even though it was very full on Thanksgiving night, no noise from clients, so there must be pretty good insulation.Genuine Expedia guest review
I have never slept on a harder mattress than this hotel. It was extremely uncomfortable.Genuine Expedia guest review
"We Were Lucky--We Dodged This Bullet!!!"
Do NOT come here! This is called America's Best Value but right down the street is the Day's Inn which is the same price and much more clean and hospitable! We were lucky in that my obsession with exercise caused us to walk away and go to the Day's Inn before we had to worry about catching something from this dirt bag hotel. We were only planning on […] spending one night and I saw that America's Best Value had a fitness room on line so I booked the room. When we got there, I asked the disinterested guy at the desk where the fitness room was located and he said, and I quote, "It's broken." Alrighty then! When I questioned him about what he meant by broken he said that the bike and treadmill were both not working and he ordered the parts. I asked to speak to a manager just because I couldn't stand talking to this rude man and he says he's the manager! I understand that things happen beyond a company's control but attitude and customer service can certainly smooth things over. (Although, judging by the smelly and cluttered lobby and the clerk's lazy and rude attitude, my guess is the fitness room had been "broken" for quite some time.) I will give the manager one thumbs up in that he allowed for us to get out of our reservation with no penalty. But, I am still concerned because he had already swiped my card so I'll be watching my statements carefully. He had also taken my license when he swiped my card and since I was a bit upset while making the reservation by using m Read moreGenuine Expedia guest review
Worse place to stay unless you feel like getting robbed or buying drugs. First we pulled into the parking lot and just had this un settling feeling about the place. When we checked into our room it was very musty and dirty. The beds were as hard as a rock and dirty. The maids were cleaning up from what seemed like one heck of a party from the night […] prior. The overall place was just really ran down and no one seemed to care. We left after about 15 minutes and did not ask for a refund. We just wanted to get outta there, i couldnt put my wife and two boys through that. Read moreGenuine Hotels.com guest review
"Stay was OK for the price paid."
Old room, old carpets. Room size is good. Need new carpets and some remodeling. There was only one bag cart and was in use during my checkout and I had several bags so I carried them all to the car which was not good.Genuine Hotels.com guest review
We got what we paid for. The breakfast was not explained check out time was not given pool hours not given. But we needed a room that would accommodate us with our 4 kids. The staff was nice and it was close to what we needed.Genuine Expedia guest review
"Convenient Location near downtown Novato"
Room was quiet, but worn and dirty.Genuine Hotels.com guest review
"45 to an hour outside San Francisco"
Hotel was not very clean and the location was terrible.Genuine Hotels.com guest review
"Over night stay"
A little rough but you get what you pay for. Convenient location for my purposes.Genuine Hotels.com guest review
"Now I understand the term "deferred maintenance""
This hotel is in dire need of some updating and repairs. It was also pretty noisy until at least midnight. I was impressed at how little freeway noise could be heard given how close it is to 101. Overall, not impressed.Genuine Hotels.com guest review
Great location, nice staff but needs to be updated and cleaned better.Genuine Hotels.com guest review
"Close to Freeway and Easy Access to Bay Area"
This facility was a great find..Very Friendly staff and efficient front desk check-in. The room very clean,well lit and comfortable. The room provided comfortable bed,clean linens and quality air conditioner. This facility within .5mi walk to Starbucks,Trader Joes and shopping. Freeway access 1 blk to SF bay area South ( 30 min ride unbelievable) Service […] in lobby for continental breakfast fast and most adequate. Read moreGenuine Hotels.com guest review
"Amerca's Best Value?"
I hope America can do a little better.Genuine Hotels.com guest review
I slept well, I was suprized at how quiet it was in the room being close to the freeway, I couldn't here any cars.Genuine Hotels.com guest review
"Close to Petaluma fest"
For the price of the hotel it was what you expect. Holes in the sheets kinda place. But the AC worked good and it was quiet for a party kinda place. The staff looked very tired and the whole place would need a paint job. I felt sorry for the place. The pool was nice. It was good for what we needed.Genuine Expedia guest review
"A good place in spite of low rates"
The desk staff was courteous and professional. The room was nicely appointed and very clean, but did have a slight odor as though a recent guest had violated the no smoking rule for that particular room. It was very convenient to the freeway, and not fat from major shopping downtown.Genuine Expedia guest review
We were away for personal reasons and kind of booked this hotel last minute. Overall, there's nothing to wrong with this hotel but our bed was as hard as a rock. It was very uncomfortable.Genuine Hotels.com guest review
"A little scary"
We traveled to Novato for my Aunt's funeral. As we drove up to the hotel, a police car is parked right in front. There were lot's of "strange" people standing outside.The hotel was very dated and didn't seem very clean. The clerk was on the phone for an extended period of time.Genuine Expedia guest review
"Great Motel experience so far!"
Got a family room at 2 am in the morning for 6 people. Friendly clerk. Breakfast was nice.Genuine Expedia guest review
"Totally fine for the price"
We were happy to pay about half of what we normally pay to stay in that area, and found the accomodations just fine. There was a not so fresh smell in the room which cleared when we turned on the ac. The bed was fresh and comfortable, the room was clean, the parking lot had security, check in was easy. All in all, just what it says, a great value.Genuine Hotels.com guest review
It was very Satisfactory, we had a warm welcome, and we had a comfortable room, we slept well and we were close enough to restaurants, as well as cofffee available in room as well as a frig.Genuine Hotels.com guest review
"Americas "Best" not so great"
The only motel I could find in the area with non-smoking, 2 queen rooms available. Obvious that hotel maintenance is not a priority, with the first clue being the outside of the building- sidewalks dirty & building in need of a paint job, seedy- looking people hanging around. Non-smoking room had smoke odor, & I doubt bed spreads had been cleaned in […] recent memory. Room in a general state of disrepair, continental breakfast limited to 2 cereal choices & muffins/ bread (no butter or jelly) & coffee. Hotel personnel didn't seem particularly happy to see us either. I wouldn't recommend this place to anyone, unless there just wasn't any other place to stay. Also, sagging beds caused some backaches. Read moreGenuine Expedia guest review
"Not very nice"
This was quite dirty and we did not check in. We do not think Expedia should quote this to unsuspecting travellersGenuine Expedia guest review
the room was quite clean and beds comfortable. With window open noise from Redwood blvd was quite loud. Personnel quite friendly and helpful. Easy access to downtown and 101. Grounds not particularly clean.Genuine Hotels.com guest review
"close to freeway."
Hotel is adequate for an overnight stay or two, if you aren't picky about the type of hotel. Staff seemed distant, at least at front desk. Room was large, but needed some minor repairs to bathroom wall and tiles. Highway noise could be a problem for light sleepers. Breakfast is coffee, juice, and some muffins cut in half. They also had cereal, but the […] milk had run out and they couldn't get any until next day's delivery. Wifi was fair, sometimes good, sometimes not. Read moreGenuine Hotels.com guest review
Just needed a place to stay and it was perfect for that and the rate was right.Genuine Hotels.com guest review
Room was clean, some renovations had been done. The parking lot and grounds had some trash which did not get cleaned up very quickly. But for the price and location, it was very doable. Quiet at night and we did not hear any freeway noise.Genuine Hotels.com guest review
"low class hotel"
rooms are overly dirty. carpets have not been cleaned in years, there is NO WI-FI available even though the web site claims there is. This hotel makes one feel like there going to knock on the door to charge by the hour.Genuine Hotels.com guest review
"Decent hotel for the money"
We check in late at night and left early the next morning, so I don't have much to comment on. Both desk clerks were friendly and the room was clean and odor free. Easy on/off the freeway. Good price for being only 30 minutes from San Francisco.Genuine Expedia guest review
I was surprised that the hotel didn't have water conservation measures such as low-flow showerheads. With the severe drought in California, I didn't appreciate the amount of water I was forced to waste when I showered. An investment in such showerheads would not only save large amounts of water but the hotel would definitely reap financial savings. […] It's short-sighted of the hotel not to go this direction. Read moreGenuine Hotels.com guest review
Not good or not badGenuine Hotels.com guest review
"Needs to be cleaned"
Our room was musty and damp feeling from the air conditioner. The grout in the tile in the bathroom was black and you could see specks of white underneath the grime. Also there were ants in the bathroom.Genuine Expedia guest review
It is a very run down, old place. The guy at the front desk was nice. Bed was hard as a rock, it was quite for the most part but so old and run down it was just uncomfortable to be there.Genuine Expedia guest review
I was willing to look past the 2 times there were police in the parking lot. However, the next morning went to get continental breakfast and they were out of bowls. I waited to ask about bowls while the lady behind the counter was helping someone else. She stopped what she was doing and told me the cereal station was out of order due to not having any […] bowls. I said oh ok. Went to turn around to grab the muffins I had already pulled out and she proceeded to yell to stop touching anything over there it was closed. It made everybody (at least 10 people) stop eating their breakfast and turn around to look at me. I explained I was just getting the muffins I had taken for me and my husband. She was completely rude and it was quite humiliating. Not to mention that I had changed my reservation and they didn't have it documented so I paid for 3 rooms for 2 nights. NOT HAPPY AT ALL!! HORIBLE CUSTOMER SERVICE!!! Read moreGenuine Expedia guest review
"Horrible bed, filthy carpet, nice pool."
The bed was the worst ever. I won't stay there again.Genuine Expedia guest review
The room was good and the service was very pleasant and efficient. The exterior, however, looked shabby. We saw un-emptied garbage cans and food waste on the sidewalk. My wife and I were thinking, "With a little effort this place could be quite acceptable."Genuine Hotels.com guest review
Beds were like plywood with a 1/2 inch of foam on top but I just need a place near Sonoma raceway so it worked. Have to say it was quiet and the staff was very nice the problems with the hotel had nothing to do with the employeesGenuine Hotels.com guest review
First thought was "ghetto". But since I didn't have any other options, I went ahead. The room was nice enough, not as nice as I'd hoped though. People hanging out in stair wells.. Probably wouldn't come backGenuine Expedia guest review
The room was smelly and the area where the hotel was located was in a questionable area.Genuine Hotels.com guest review
I WILL NEVER STAY THERE AGAIN, WILL GO TO NEXT TOWN. DIDN'T GET THE ROOM I REQUESTED, WHEN I TOLD THE DESK CLERK ABOUT, HE SAID "WHAT DO YOU WANT ME TO DO ABOUT IT?" HE SAID "THE NEW OWNER CHANGED THINGS AROUND"....THEN HE PUT A FAMILY WITH 2 SCREAMING KIDS RIGHT NEXT DOOR...CAREFUL HOW YOU COMPLAIN! YOU SHOULD GO TRY OUT WHAT YOU LIST!Genuine Hotels.com guest review
Place is run down with 1960'3 era furniture.Genuine Hotels.com guest review
"Affordable last minute holiday plans"
Slim pickings for a holiday weekend for last minute plans. Worked out great for a convenient central meeting spot for surprise birthday. Although not far from the freeway and busy street, the room was surprisingly quiet. Room was clean, LCD TV, and had plenty of space for the night. Housekeeper was nice to keep a phone charging cord on her cart, as […] we left it in the room. Read moreGenuine Expedia guest review
"Decent room. Decent price."
Room was better than I expected.. Only Downsides: Little old tv, minimal restaurants/shops nearby, and weird shower controls lol. Overall stay was good and I would repeat.Genuine Hotels.com guest review
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