"the worst stay ever"
On a simple note. I will never stay in this hotel again.Genuine Hotels.com guest review
"Convenient and Satisfactory"
I sleep during the day and work at night, and usually bring my food for the week so need a fridge. The manager on the 3rd day of my stay saved me by bringing in a mini-fridge from another room that had been checked out of. I requested a fridge when I booked my stay, but when I got into the room- no fridge. I got the run-around for 2 days until my sleep […] deprived desperation apparently pulled some strings and I didn't mind being woken up mid REM-cycle to save $30 of food from spoiling! Staff respected requested to not be disturbed due to sleep/work schedule. Negative- bathroom had mold on the ceiling above the shower and in the corner of the wall next to the toilet. Read moreGenuine Hotels.com guest review
"Don't expect too much"
It seems that the lobby must be a smoking zone because it smelled of stale and fresh smoke. Thankfully the room did not smell like the lobby. Do not walk barefoot in the room unless you want the bottom of your feet turning black from the carpet. Must have been a long time since it was cleaned. The TV was an old analog tube set. The free wifi would connect […] but worked SLOW. It would not let Netflix work. Don't plan on eating the breakfast, which consisted of muffins, croissants(stale), and juice. Nice that there is an IHOP close by. The picture on the internet made it look like it was a hotel with inside doors, but all the doors open to the outside. On an up note, the people were friendly. Read moreGenuine Hotels.com guest review
"You get what you paid for"
This place is ok for just crashing the night. The room looks clean but smells like a hospital clinic.. We were looking forward for that complimentary free breakfast, Well for a $70 room what do you expect lol.Genuine Hotels.com guest review
"All you need for a budget price"
Although the rooms show wear, everything is in working order and comfortable. The housekeeping is excellent. It's a good choice when traveling with pets. Basic budget accommodation.Genuine Hotels.com guest review
if you're renting by the hour, you might not careGenuine Hotels.com guest review
"Great price and location"
You definately get what you pay for- but you don't just pay for the room- you pay for the experience. Terrible wallpaper... Terrible beds... Pretty bad smell ... And cops were questioning people as we pulled up. But it's fine if you need a quick cheap place to crash.Genuine Expedia guest review
"What do you expect for $80"
I didn't expect a fancy hotel, so got exactly what I had expected for the price. A decent room (a bit dated, but who cares?) with a couple of beds. The important things were clean - sheets, pillow cases, etc.Genuine Expedia guest review
"Hotel needs delousing"
Their web site was appealing but never judge a book by its cover. On arrival, check in was manual, yes I said manual. Are we back in the 60s? What happened to the digital world? This setting would make an excellent Dean Kuntz novel.People next door were very noisey, looks like many guest were living there full time, section 8 houdsing. I would not recommend […] this hotel to anyone. You should of not ever listed this hotel. Some type of comp should be considered in my behalf. Read moreGenuine Expedia guest review
"Close to just about nothing"
This hotel room smelled like what I imagine the inside of a pipe smells like. I think everyone and their brother in Novato comes to this particular room to get high. Other than the smell, the room was exactly what one would expect from the cheapest of hotels/motels on the side of the highway, except this one wasn't too cheap. It was right off the highway, […] but outside of downtown Novato. Read moreGenuine Hotels.com guest review
Near freeway ramp. Half mile from downtown. What you'd expect for cost. Cheap pillows, bedding. Sagging mattresses. Questionable clientele. Not too noisy. Inexpensive. No visible bed bugs.Genuine Hotels.com guest review
This is right off the freeway. The room was clean and larger than I expected. I got in really late (2 am) and there was no parking so the man working the desk very kindly moved his car around the block so I could park. Much appreciated.Genuine Hotels.com guest review
Poor immediate environment in which to walk one's dog, but fairly close to downtown Novato, which was nice. Check-out person not very friendly, but overall service OK. Cleaning staff were very good.Genuine Hotels.com guest review
"Very Sparse; Minimal breakfast; no fitness center"
The rooms are dated but clean and comfortable. The breakfast is cereal, milk, juices and sweet rolls. Adequate but no fruit or yogurt. The biggest problem for me is that their description promised a fitness center. When I arrived I found that it was closed for repair. If they do not have a functioning fitness center then they need to remove it from […] the description of the hotel. Read moreGenuine Expedia guest review
Hotel is somewhat old, but clean. The breakfast was finished already at 830 am! Receptionist kind and helpfull. Close to Point ReyesGenuine Hotels.com guest review
"Could be better"
For a 2-star rated hotel, it was what I expected, and made the best of it. Aside from a dog barking all morning from an adjacent room and no mini fridge in the room, the thing that bothered (and scared) me the most is when I checked in, they made a PHOTO COPY on paper of my credit card and driver's license, side by side on the same piece of paper. They […] assured me that it would be shredded after my stay, but how do I know that? Why couldn't they just simply swipe my card for contingencies, like most hotels? Until that policy is changed I won't be staying there again anytime soon. Read moreGenuine Hotels.com guest review
"Beds were not comfortable."
Rooms are dark, only a sliding glass door to open for fresh air. Beds bowed in the middle, so not very comfortable. It was very inexpensive though.Genuine Expedia guest review
outside is mediocre at best, the rooms are clean but the carpet is nasty.Genuine Hotels.com guest review
I believe the Hotel was priced effectively for the accommodations. The Hotel is older in need for a face lift to make it more appealing. The room was clean and room service was Great. Because of the location, the hotel seemed to attract travelers passing through, and some over night guest that appeared a little rough but there was no problem during […] my stay which was a business trip only. The hotel is located approximately 5-10 minutes from shopping. I did have a refrigerator and microwave in my room, which made my stay more comfortable. There is no fitness center, I was told when I booked the room by Hotels.com and by staff when I called to confirm my reservation there was a fitness center. Read moreGenuine Hotels.com guest review
"Conveinent to downtown norvato"
This was a business trip - the hotel was convenient to my work. Although the room, the housekeeping and service at the front desk met all my needs, I'm afraid I would not recommend this hotel for a vacationing couple - at least not a couple in my age bracket (660+).Genuine Hotels.com guest review
"Convenient to highway"
Beds are comfy and pool/spa functioning and clean. Amenities were average.Genuine Hotels.com guest review
"Only in Desperation"
The room smelled clean, but the area was nondescript and the facilities left you wanting. The price was too expensive for what you got and the breakfast was meager. It was close to the 101, which was an asset and the only reason we stayed there. In the future, I would rather the extra drive to Santa Rosa for something better.Genuine Hotels.com guest review
"Please do not stay at this hotel"
The hotel was unimproved, and situated in an area that included a railroad track and rock quarry. People appeared to be using the hotel as their primary residence. Overall the clientele appeared distressed, as was the hotel. The room itself was comfortable, but once we got inside we locked the door and did not leave the room until morning. We skipped […] the continental breakfast, looked like large muffins and appeared fresh. Would not stay at this location again. Read moreGenuine Hotels.com guest review
"An adequate motel"
The motel was comfortable enough. The bed was fine; the linens were clean and sufficient for one person. The grounds were not well kept. The motel is located between U.S. 101 on the east and a moderately busy four-lane boulevard to the west; the rooms face the boulevard and are thus relatively quieter than they would otherwise be. My view was of a lightly […] wooded hillside--quite nice. There is large firewood dealer's yard immediately to the east--this would be an eyesore if the room's windows didn't face west. The motel has a policy of asking to photocopy the guests' driver licenses; I politely asked the reason and was merely told it was a policy. I politely refused and the clerk politely acceded to my refusal. The price was acceptable given the location (pricey Marin County), and if I had to do so, I would stay there again. (I was taking a weekend course at a local university and needed last-minute lodging.) I was amused by a sign near the alcove sink with a slightly sarcastic message about guests liking the room amenities so much that the motel was prepared to charge guests after the fact for taking linens or the ironing board. They actually provided a price list! A recent road trip around the Pacific Northwest reminded me that there are plenty of other chains (Best Western comes to mind) that offer an all-around better experience for not much more money. Read moreGenuine Hotels.com guest review
Not clean, didn't clean our room at all one day, ran out of room coffee so didn't clean the pot, bed hard way overpriced. Would not stay there againGenuine Expedia guest review
Pool and hot tub were very impressiveGenuine Hotels.com guest review
It was cool pit stop before hiking tripGenuine Hotels.com guest review
"Close to Larkspur Ferry"
Carpet was so dirty, my husbands socks were black when he walked once across the room. Manager very nice and polite. Rate was little high for what room we got.Genuine Hotels.com guest review
"not much of a "value""
We stayed for one night and were not horrified by the stay. The bathroom needed updating as there were obvious signs that many years of use took its toll. The room was clean yet again- you can only clean so many times before things just look shabby no matter how clean they are. Update the hotel – then the term ‘Best Value’ could be used.Genuine Expedia guest review
"The "Best Value" name is deserved"
Considering the cost of most Napa Valley hotels, this one is truly a "best value". There is nothing fancy here, only the basics, but all the basic things expected are here. It's clean by motel standards, provides continental breakfast, is near 101 but not too close to hear the freeway noise, close to the town of Novato so dining shouldn't be a problem. […] Only complaint I had was the free Wifi, the signal wasn't strong enough to maintain a consistent connection with my Samsung tablet, a laptop with a stronger antenna could probably do just fine. Read moreGenuine Hotels.com guest review
The guy at the desk was nice, said to let him know if I needed anything. The rooms are ok. The carpets were dirty, and the towels had a stink to them also the bedspread. I think the hotel is overpriced considering the age of it. It was just ok.Genuine Hotels.com guest review
"For the sake of your kids DO NOT STAY HERE!"
Staff members were nice no problem there. Absolutely the most disgusting room I have ever stayed in. It stunk horribly. As my son pulled down the covers on the bed he notice a dirty pillow case. Not just an old one but it has a brownish yellow blob on it!! The bathroom had mold all around the floor and the white shower curtain had a brown rusty looking […] color across the bottom half of the curtain. The carpet felt damp and mongy and just gross on the feet. I quickly put my socks on. The bed was very uncomfortable, really bad blankets and covering. Freezing all night. We were woken up nice and early by a train RIGHT behind the hotel which you don't if you are checking in at night because it's hidden behind a huge wood pile. Since we didn't check in until after midnight we had no choice but stay there. I wanted to throw up the entire time. BAD BAD BAD! Read moreGenuine Expedia guest review
"Don't expect above and beyond."
I was completely satisfied with the value, the cleanliness of my room and the super hot water. Unfortunately when I got home I realized I had left my pillow behind. This is not just any pillow it is a hundred dollar Tempurpedic that I need for my neck. When I called and asked that it be placed in a box and held at a front desk and I would schedule a […] courier pickup I was informed that that was impossible, that no one would even bother to give it to the driver. Am totally blindsided by the lack of customer service and will not be staying with this hotel again. Read moreGenuine Hotels.com guest review
"Close to my nephews home"
the free continental breakfast was bad, nothing to choose from and the area where the food was set-up was not very clean y was very disappointed at that.Genuine Hotels.com guest review
"close to family and friends"
Adequate accommodation for just a place to stay. Nothing special about this aging hotel. Terrible coffee. The staff were polite and accommodating.Genuine Hotels.com guest review
Non-smoking room reeked of cigarette smoke. Very poor sound insulation - we could hear conversations and comings and goings of neighbors until all hours.Genuine Hotels.com guest review
gheto people, cops came, hair in bedsGenuine Hotels.com guest review
"BY THE BUS STATIONS"
Right by the bus station ! If you dont have a car, it helps a lot. It was great to commute to Marin Center.Genuine Expedia guest review
"keep your expectations low"
Don't expect anything great. It's outdated and doesn't impress, but they provide a room, cable, and certain amenities as advertised. The pictures make it seem nicer than it really is, but it did the job.Genuine Hotels.com guest review
"Fair rates for a stay in Novato"
The building is a bit worn, but the room was very clean and comfortable. It's about a 10 minute walk to downtown which was nice to avoid driving all the time.Genuine Hotels.com guest review
"Ok in a pinch"
This was the only motel available near my daughter's wedding shower venue, due to the events of fleet week and baseball/football games in San Francisco. It was OK but I would not have stayed there under other circumstances.Genuine Hotels.com guest review
"Definetly not a value"
Our reservation was for a King Bed. When we got to the room it wasn't a king and when we asked, were told Kings were only in suites which are much more expensive. The room floors were dirty in the corners and the bed sheets stained. The continental breakfast was muffins, which everyone had to reach into the container with their hands and two types of […] stale cereal. No fruit. One positive is the staff person was very nice. Will never stay at this hotel again. Read moreGenuine Hotels.com guest review
Breakfast, cold cereal, not even packets of oatmeal, some 1/2 muffins, tiny cups for diluted OJ or coffee, tea. Supposed to have WiFi for computer, but didn't receive in room, can sit in front of small lobby and use that, Didn't expect much, and didn't get much.Genuine Hotels.com guest review
Way too expensive for a roadside motel that is decades past it's prime. Musty, dingy, noisy, and dilapidated. if it had been half the price I would have given it another star for convenience & for not being actually dangerous (I assume), but this is a cut-rate motel that should have a price to match. Only adequate if there's really no other choice.Genuine Hotels.com guest review
"worst place ever"
it was the word place i have stayed in a long long long time.. its smelled it was dirty and if I were you i would take it off your site... DHGenuine Hotels.com guest review
My no-smoking room had an ash try in it and burns on the bedspread. Smelled like cigarettes. Hotel staff was not helpful. Avoid this place, even if you are a smoker.Genuine Expedia guest review
"adequate for the area."
No complaints.Genuine Hotels.com guest review
The rooms are ok, but the location and look of the hotel from the outside is scary, looks seedy. It's right next to a gravel pit.Genuine Expedia guest review
"close to freeway"
okGenuine Hotels.com guest review
"Dont get a king bed room!"
Front desk people weren't very bright or helpful, except Gary - he was great. My king bed was awful, rock hard.Genuine Hotels.com guest review
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