The rooms are ok, but the location and look of the hotel from the outside is scary, looks seedy. It's right next to a gravel pit.Genuine Expedia guest review
"close to freeway"
okGenuine Hotels.com guest review
First room we got smelled like cigarettes (non-smoking room). Transferred to another room- was better but by no means good. Hotel is well worn, staff is courteous but not very helpful when looking for a place for dinner.Genuine Expedia guest review
"gutes Hotel für die Durchreise"
Das Hotelpersonal war freundlich, Zimmer war sauber und sehr geräumig. Leider liegt es zwischen zwei Straßen, aber für die Durchreise sehr gut geeignet und nicht störend laut.Genuine Hotels.com guest review
"Not a good hotel"
05/15/14 AdamHClark Novato, California
This is not a good place to stay. internet doesn't work, the "breakfast" is a joke, the bed was harder than rocks, the tv reception and picture quality was terrible (most channels aren't watchable). They use paper for everything (seriously). Half the people at the hotel seem to be residents and people violate the no smoking signs everywhere, including in the elevator. The elevator had an expired permit and was shut down half way through my stay. Electric outlets are a hazard. Just not a nice place to stay.
"Basic, but works for 1 night"
05/05/14 lonetraveler7 Salinas, California
Walls are paper thin, hair all over the bathroom. It looked like someone wiped their greasy finger right on one of the wash rags and there was blood on one of the towels!!! Pretty creepy really. I come to this area often, and have stayed before. I put myself through it because its one of the only affordable places in the San Rafael areas. This was the worst time. The bed also smelled like it had been peed in. If you can afford a better place, take it!!! You won't appreciate this one.
"What a rip off. Lousy hotel, shabby, charged us double"
10/30/13 patbrogan san jose
We had a room reserved online and needed to have two beds. They doubled our price--charing another $60 for the second bed, $40 over their published price. The teenager working there was useless and this was our only option since we had prepaid for the one bed. Wallpaper was falling off, bathroom tile disgusting and the key didn't work. The hotel is very noisy with 101 on one side and another noisy street on the other.
"Very basic, clean but dingy, no fitness room"
09/27/13 albwilson Brookings, Oregon
The room was clean and comfortable but it is dark and dingy. The breakfast is mediocre: milk and cereal, juice and coffee and sweet rolls. The dining area is like eating in a cave. The parking lot is narrow so when the hotel is full it can be hard to maneuver. The hotel is right off of 101 so it is easy to find.
"If this is America's "Best Value" this chain better get it's act together!"
08/29/13 margio1224 Incline Village
We stayed at this motel in Novato because there was nothing else available under $200 for the weekend. I had requested a rollaway bed in advance, when we got there the man at front desk said there weren't any available, then he checks in the back and found one. When he brought it up to the room, he left it and said "I don't know where you're going to put it" what an attitude! We unfolded it in the corner by the air conditioner (the only space for it) and the mattress was paper thin, the springs were poking through it! The next day we asked for another rollaway and this time the lady at front desk said "oh yeah, that's an old one it has to get thrown out". The wallpaper in the bathroom is peeling off (who puts wallpaper in a bathroom?), the TV is supposed to have cable and HBO, but the channels were limited and it's not a digital TV. I took our dog for a walk behind the motel, there's a little grass area and I see a truck parked at the far end of the parking lot, on my way back to the room I see another car parked alongside the truck, they're doing a drug deal! A few minutes later after the druggies left the Sheriff is parked in the lot, where was she when the drug deal was going on?! The next morning there's a camper van parked outside with a sleeping bag & trash on the ground, the police show up again! Yes, there are homeless or low income families living here, maybe that's why it gets the name "America's Best Value" Inn. I wouldn't recommend staying here, now I know why there were rooms available, everywhere else at a reasonable price was sold out for the weekend, the Sonoma races were on. If you're staying more than 1 night, I would stay away from this place. We won't be going back!
"Americas Best Meth Hotel..."
We use to stay here a few years ago when it was a travel lodge. It was close to the race track, almost a straight line. Always felt safe, not any more. Never again will we stay there. Scary characters hanging at all over. Watch your back. Check your room for bed bugs. DO NOT STAY HERE!
"Try Anywhere Else"
08/11/13 C S Sacramento, California
This hotel is located between railroad tracks and a rock plant. These are not the biggest problems for this property. The lobby was smelly and very old looking. Definitely in need of an update. After checking in, and walking to my room I saw that several rooms were occupied by people who were living at the hotel. They were hanging around outside, smoking and chatting. I noticed toiletries in the bathroom window which also indicated this was home. While parking a guy was unloading his furniture out of his van and putting it into a room. Fortunately my room was on third floor, and away from the residents. Opened the door and was blasted by a smell of cleaners. Had to open the window, but preferred this smell to what I had expected. The room was mostly clean, but furniture older. The state of the room is the only reason I gave this property two stars.
"don't book a room at the hotel"
12/29/12 Mark s Sacramento, California
My employee booked two rooms at the hotel for three night through Expedia, but due to weather conditions we told the management that we could only stay one night and would like them to credit us and apply the credit to our stay the following week. They refused to make the even though the Manager, Jason said he could make that decision. Expedia said they would credit us but only on Jason's approval. Don't book at this hotel, they don't appreciate paying customers.
"Keep on looking!"
12/23/12 jjpi2000 California City, California
It started when I checked in with a confirmed on-line reservation and the man at the counter tells me I can't have my room because it was made on line and even though it was through ABVI's web site, they are a 3rd party and actually have nothing to do with the specific individual motel. There was a room available, but not what I asked for an more money. The room was nice and quiet. There was no toilet paper. You could feel the springs in the bed and that was by far the worst nights sleep I've had in a very long time. Parking is lousy. Plan to hump your luggage or the cart they have available, a long ways. I wouldn't recommend this place to anyone and I won't be staying there again. For the money I could have gone to several other places had I known it was going to be this way. Also... read the other reviews!
"This place is run my horrible people. Who do horrible things"
10/11/12 AngellsMove Oakland, California, United States
The employees are defensive and stand off-ish and it's no wonder mistakes literally come out of thier paychecks. When u book online or though the 800 number they don't mention dogs on first floor only u pay extra for 2 beds only get one. The vending machine food is stale u can't even get an apple or banana for breakfast. After booking for 3 weeks, in the 3rd week at 11:30 they told me i had to swich rooms by noon because of my dog. The manager refused to speak to me untill 1 during our entire conversation he rolled his eyes and smirked. While I tried to explain had they told me when I booked the room, last week even the effen day before I would have no problem switching rooms. I even explained to him I was there moving things between storages and into a place to live there fore I had stuff everywhere. The owner who stood next to him, said and did nothing just avoiding dealing with me at all. This was inhuman and just disgusting behaviour!!!!!!
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