"Satisfactory stay despite parking issue"
We were satisfied with the hotel and staff, however when we arrived at approximately 8:00pm there was a party or some kind being held at the hotel and there was not one parking space available for hotel guests. The desk clerk advised us that the party should be over by 11:00pm. We noticed there was a huge public parking lot a short distance from the […] hotel. I feel anyone attending the party who was not a registered guest should have been directed to the public parking lot. Read moreGenuine Hotels.com guest review
"Very nice hotel!"
Hotel was wonderful. Clean, comfortable, great location close to the highway and the sights we wanted to see. I highly recommend this to anyone traveling in the area. There is a restaurant/bar attached to the hotel. Good food, slow service, but very friendly and nice staff. Could hear some passing trains and some other noises in the evening, but it […] wasn't too bad. Read moreGenuine Hotels.com guest review
"Awful room service"
Took more than 2 hours to get limes. Absolutely ridiculousGenuine Hotels.com guest review
Staff is very nice at this hotel. Would stay here again.Genuine Hotels.com guest review
"Clean and modern"
Wish I could have stayed longer.Genuine Hotels.com guest review
Modern, clean, comfortable hotel with friendly staff. Nice restaurant.Genuine Expedia guest review
"Casino and Getaway"
The Hotel was close to both the CT Casinoes and Ocean Beach. The staff was OK and the room was clean.Genuine Expedia guest review
"Hotel is okay, neighborhood is not!"
The people working here were very friendly and helpful. The bed was very comfortable with good pillows! But you could tell that the housekeepers only did what they really had to, cause there were stains on the walls n it was a leak under our sink which was clearly visible n right next to where they put the clean towels, but somehow they didn't see it […] or just didn't care about it.. And the wallpaper was coming off the wall. The neighborhood around was clearly people from the lower class ( I mean really lower), n I was scared just driving around in the car. Read moreGenuine Hotels.com guest review
"Nicely renovated hotel"
Perfectly located 15mins from Mohegan Sun and short drive from Mystic CT. Clean, new and spacious. Totally happy with my stay. Wish I could have taken a swim, the pool looked pretty.Genuine Expedia guest review
This is the perfect place to stay for visiting students at CT ColllegeGenuine Hotels.com guest review
The hotel was perfect for our needs. We were impressed with the cleanliness, the decor, and the smoke-free environment.Genuine Hotels.com guest review
"Perfect to catch the ferry!"
Recently renovated. clean and a great location for the Block island ferry!Genuine Hotels.com guest review
"Nice clean hotel!"
We only stayed one night and didn't get to spend much time in New London. We had dinner in Mystic and continued our trip to Newport, RI. The hotel is newly renovated and the rooms are very clean and cozy! Breakfast was very good the next morning as well.Genuine Expedia guest review
"CLose to everything we wanted to do."
We regularly go to Ocean Beach and this hotel was very conveniently located. Hotel was clean and comfortable. Staff was friendly and helpful.I would stay there again.Genuine Hotels.com guest review
"didn't appreciate having to share one washcloth."
this hotel was overpriced for a place in a low rent area. the desk staff was disappointing; could not field questions such as, where can I get a newspaper? or where is the nearest catholic church? also, only one washcloth for two people, c'mon.Genuine Expedia guest review
Nicely refurbished by Holiday Inn. Very clean and comfortable.Genuine Expedia guest review
"Convenient to train station and courthouse"
Very nice hotel in downtown New London. Walking distance to the train station and a few places to eat. I was in town for a meeting at the courthouse and also could walkGenuine Expedia guest review
The room was not terrible in apperance or in comfort, but the sink and the shower both had drainage problems. The worse part was that there were bikers coming in and out of the parking lot all night long going to the bar downstairs. Made it difficult to sleep since they kept going outside to smoke.Genuine Expedia guest review
Very nice! Pleasantly surpised by size of the room, staff and hotel restaurant.Genuine Hotels.com guest review
"An excellent choice for our trip plans."
Your location in downtown New London fit perfectly with our plans. The New London High School Class of 1958 held its 55th Reunion at Ocean Beach and other sites over that weekend in July, and most of our family and friends still in the area were within easy reach of Holiday Inn's Gov. Winthrop Blvd. facility. We found the staff to be very helpful and […] efficient, especially Amit and Owen, who went overboard to make our stay the success that it was. Thank you, Holiday Inn. Read moreGenuine Hotels.com guest review
"Nice Hotel, Strange location"
The hotel and room were great. However, the hotel is in the middle of a town with nothing left. It is easy enough to walk to the Express Ferry to Block Island, and restaurants/bars. The town however, just feels empty around the hotel.Genuine Hotels.com guest review
"Run of the Mill Stay"
May stay was pretty run of the mill. The room was clean and I had plenty of towels. The only downside to the stay was that the thermostat didn't work. I spent half of the night freezing cold and it made it really difficult to get out of bed in the morning to catch my early train. Otherwise, everything else was fine.Genuine Hotels.com guest review
I really enjoyed the stay New London is a very quiet relaxing town. The hotel is new all over very comfortable beds, room service is provided everyday which was a big plus for me. I would definitely recommend this hotel to allGenuine Expedia guest review
"Convenience was most important"
This hotel is fine for one night. Pillows are terrible for someone who likes a firm pillow. This hotel should also have a continental breakfast available for those who do not have the time for a sit-down meal in the morning. There also was no room service as an alternative.Genuine Hotels.com guest review
"Nice place to stay since Holiday Inn took over"
Check in was easy and pleasant. Staff was very helpful. NO tea in rooms but the people at the front dest gave me some teabags. The restaurnt/bar area is not owned by Holiday Inn. Breakfast was a very unpleasant experience. There were not enough staff to handle the breakfast crowd coming in nor enough people to bus the tables. Some of the guests cleared […] their own tables so they could sit down. aside from the dining experience, the stay was pleasant. Read moreGenuine Expedia guest review
"Hotel is great, but the food okay"
Food in the restaurant could be better, IT (the restaurant) IS NOT OWENED BY HOLIDAY INN!!!, but overall our stay was wonderful!!!Genuine Expedia guest review
"One day stay!"
We have stayed here before and it is always clean and in a good location to where we want to be. However, the service in the hotel is never been very good and still has not changed. Check in was at 3 pm and we did not get our room until almost 6 pm along with other people that were waiting for their rooms. We were told it was because the night before […] was very heavy. It would not have been a big deal if we did not have plans. The hotel people are not the warmest bunch, but then they never are here! Read moreGenuine Hotels.com guest review
"worst visit ever"
I arrived at 2 for a 3 pm check-in, hoping to get in early. The people at the desk were apologetic but totally incompetent. Their excuse was the housekeeping was backed up. I did not get into my room until 8:30 pm, and we were not alone! And other guests were complaining that they had been given keys to rooms that were already occupied. As I was there […] to attend a graduation, my family and I had to change in the rest rooms at the pool. Next morning, we had breakfast in the hotel's restaurant. The service was extremely slow. There were many wait help standing around, but even though we were the last to leave, not one table had been cleared. Read moreGenuine Hotels.com guest review
"It was close to what I needed"
It was very good for what I needed to catch the ferry to fishers island I would have liked better food service But overall it was good for usGenuine Hotels.com guest review
the hotel is much improved since they began renovation. I think the staff still needs some work, but when I left a piece of expensive electronics in my room it had been turned and was waiting for my friend to pick up. That is a miracle today. So, goof job, guys.!Genuine Hotels.com guest review
"How can this be the only hotel?"
Downtown New Lonfon needs more than this rapidly flag flipping (three names in just months)hotel with a rehab on the cheap.Genuine Hotels.com guest review
"Comfortable, central location, attention to detail"
Good focus on what I value most, comfort and cleanliness of room: quality mattress & sheets, light but warm quilt, climate control, soft towels, shampoo and soap even better than what use at home. But still under construction May 2013 so no breakfast available on site, pool not open yet, no cable TV or movies in room. Yet. Also food at restaurant is […] pub-chain-quality for lunch & dinner, average at best, but delivery available (pizza, Chinese food.) Central New London neighborhood downtown convenient to restaurants, ferry, harbor (walking distance) & easy on/off highway Routes 95, 395, 32). Read moreGenuine Expedia guest review
"Nice Stay at New London Plaza"
Our reservation from Expedia forgot to mention this was a Holiday Inn and we drove in circles for 15 minutes trying to find the hotel. Evidently the property had just switched to Holiday Inn, so I can't necessarily blame anyone for that. Check in was fast and smooth. Our first room didn't have hot water. The girl that checked us in brought us up keys […] and switched our rooms within 10 minutes. Nice. 2nd room no issues. Comfortable. Clean. That night we arrived just at the time the restaurant/bar closed but the girl running the bar made a special effort to get us two meals which were very much appreciated. The only complaint I would have is the next morning before we checked out I went to the lobby to buy bottled water and they didn't have any. Very un-knowledgeable man working the front desk who told me whoever was supposed to be working the front desk was late and maybe there was bottled water locked up in the office. Otherwise, a nice hotel for the money. Easy on/off access to the highway. Read moreGenuine Expedia guest review
This hotel does not exist!! Pulling up we found that it was a Holiday Inn. Luckily they honored our reservation. It was recently bought out by the Holiday Inn and newly renovated, so our rooms were brand new, very clean. Girl at check in was very nice and answered all our questions. The only issued we had was the women from housekeeping that opened […] our door at 9:30 Sunday morning while we were still in bed! Read moreGenuine Hotels.com guest review
I was looking for a New London Plaza Hotel sign when I arrived but it is a Holiday Inn! Very confusing. The hotel staff was very accommodating though, they searched vending machines in non guest parts of the hotel to get me the pop flavor I was looking for. They also allowed us a late check out with no additional charge. The room was a basic room with […] the basic amenities, coffee maker, microwave, refrigerator, and tv. The bathroom was a nice size and everything seemed to be freshly painted. I did not enjoy however that the toilet seat was a normal round size but the toilet was an oval shape. It left a large exposed piece of the toilet rim out which made using the toilet a little uncomfortable. Other than that, our visit was what we expected for the price. Read moreGenuine Hotels.com guest review
"Great deal and recently renovated"
This hotel recently was renovated and became a Holiday Inn. I read horrible reviews in recent months but renovations are completed and our stay was pretty good. Our 2 queen beds were really comfortable, but the pillows werent great. The room was very clean and comfortable aside from older pillows. They also seem to have taken down all of the hooks and […] towel bars in the bathroom so there was nowhere to hang towels to dry, but we made due. The carpets, floors, wallpaper, and paint throughout the hotel seemed brand new. We enjoyed the indoor heated pool which we had all to ourselves. The front desk said they are planning on having continental breakfast at the location starting at the end of May, but they didnt have it while we were there so we were a bit disappointed. There is a bar/ restaurant next to the lobby that looked nice but we never went in. The location is by the waterfront in New London and literally a few blocks from the train station, the ferry launch, and the Coast Guard ship "Eagle." Its a short drive from the Coast Guard Academy, the sub base in Groton, and Mystic Seaport. Overall the hotel was clean and served us well. We'd stay here again on future trips. One last thing...as stated, the hotel is close to the train station and we did occasionally hear train whistles as the trains arrived and departed but it wasn't so bad that it would keep us from coming back. Also, on Sunday morning the nearby church bells rang...it was enough to wake us up but not too bad. Read moreGenuine Expedia guest review
"Caught in the Middle"
Too bad the web nor the folks helping with the reservation were unable to tell me that the hotel was undergoing renovations to become a Holiday Inn. I am sure it will be a nice hotel when they are done, but this was the worst hotel stay I have ever had. No restaurant for breakfast -- had to walk 1-1/2 miles to Goody's.Genuine Hotels.com guest review
"Its holiday inn now but looks like the plaza"
Very nice bathroom, good linens, quality furniture, decent tv. The remote and interactive tv menus weren't set up yet. The lobby and elevator were classy. Was definitely a steal for the priceGenuine Expedia guest review
At this price, breakfast should be included. The only restaurant is a grill and there is not enough healthy choices. Wi-Fi is offered for free and this is good but it's quite difficult to access. I had to ask for help and the morning after, it was gone again. Staff is helpfulGenuine Expedia guest review
Nahe zum Highway, angenehme Zimmer, Frühstück zwar mit Aufpreis, dafür aber sehr gut und ansprechend serviert.New London hat seine große Zeit hinter sich, ist aber einen Abendbummel wert. Groton mit dem Marine-museum ist interessant und das Indianer-Museum unbedingt sehenswert. Es muss ja nicht das Casino sein ....Genuine Hotels.com guest review
Gepflegtes Hotel mit guter Ausstattung und großen Zimmern. Haben die Übernachtung dort gewählt wegen der Nähe zu Long Island Ferry, die wir früh am nächsten Morgen genommen haben. Sind nur ein paar hundert Meter.Genuine Hotels.com guest review
"Für einen Stgopover geeignet"
Freundlicher, kompetenter und hilfreicher Empfang. Zimmer wie erwartet: Geräumig, mit allem was man braucht. Hervorragende Matratzen. Ungenügend die Leistung des Restaurants im Haus am Morgen: Obwohl die einzigen Gäste umm7 Uhr sehr lange Wartezeite, mediokres Essen, unkooperartive Mitarbeiterin und zu teuer.Genuine Hotels.com guest review
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