The hotel room was supposed to come with a free breakfast. When we went down to the dining room the next morning, a member of the staff told us that the breakfast was not free. My husband went to the front desk and was told that only my six year old grandson's breakfast was free. My husband explained that it was a promotion and they eventually honored […] it by giving us each $10.00 toward breakfast. We paid the balance. The third adult in our room didn't even have breakfast. Read moreGenuine Hotels.com guest review
It was fine; nice place.only issue was the directions to the hotel were bad. I got lost an hour out of my way.Genuine Hotels.com guest review
It was a great stay until they mistakenly charged $30 for incidentals, which takes 3-5 days to go back into my account. They were good about taking it off, it was just a hassle.Genuine Hotels.com guest review
"Holiday Inn - New London, CT"
I was surprised that this Holiday Inn had an excellent dining room. I had two breakfasts there. The corned beef hash tasted like real corned beef hash. The vegetable omelet was cooked perfectly so that the vegetable were crunchy and the cheese in the middle melted. The room was standard. The Wi-Fi connection was excellent. The water was terrible to […] taste. The heat distribution was uneven. 68 degrees was too cold. 70 degrees was too hot. I would stay there again. Read moreGenuine Expedia guest review
15mins away from Mohegan Sun & just block away from good American & Italian restaurants. The staff is amazing & the facility is well maintained. My wife & I had a great time.Genuine Expedia guest review
Had pleasant stay here at holiday inn. Very clean and comforting.Genuine Expedia guest review
"Close to the casinos"
Stayed one night the room was very clean and bathroom was big. Was very easy to get to because it was right off the highway. I will be staying there again in two weeks to see another concert at the casino.Genuine Expedia guest review
Satisfied!!!Genuine Hotels.com guest review
We have stayed here before, it was a Hilton Hotel prior to being a Holiday Inn. It hasn't changed much, there was still a big screen tv in the room as well as a microwave over, refrigerator & coffee maker, all nice to have. However, the coffee supplied was awful, the desk chair was broken and there were no towel bars in the bathroom, merely a single […] towel ring for a hand towel by the sink. But the bed is large and comfortable and there is an indoor pool which we like. So I give it a 3 1/2 out of 5 stars. Read moreGenuine Hotels.com guest review
Everything about the hotel is pleasant. We stayed here after seeing a concert at Mohegan Sun. It was a 15 minute ride to the the casino. The only suggestion I would make is to have a free hot or continental breakfast for guests.Genuine Expedia guest review
"Concert at Mohegan Sun Casino.."
The hotel was very modern and updated.. Rooms were very clean and comfortable.. Only 15 mins away from Mohegan Sun Casino... The hotel also offers a shuttle service to and from the casino $15 round trip per person..Genuine Expedia guest review
"Quick ride to Mohegan Sun"
Stayed here for a concert at Mohegan and was pleasantly surprised. Close to the casino and nice quiet, clean rooms.Genuine Expedia guest review
"Clean and comfortbale"
Our room was very nice, and the bed was mighty comfortable. We didn't use the restaurant or the pool, so I can't comment on those. The staff was very good. I'm a native of New London and we were back to visit family over the holidays. There are tons of good restaurants in the city, so don't be afraid to investigate them! Tony D's (upscale Italian) is […] right up the street. If you like pizza and grinders, check out Ocean Pizza Palace on Ocean Avenue or Pizzarama on upper Broad Street---you can't go wrong! Read moreGenuine Hotels.com guest review
This isn't the Ritz, but it's a very pleasant well located and comfortable hotel. Very accommodTing staff, good room size, bright and clean. Transportation center and New London restaurants within a few blocks. We will return.Genuine Hotels.com guest review
Very convenient, as we were traveling by train. Getting to Connecticut College by taxi worked out well. Next time, we might rent a car from an agency which delivers to the motel. The room was clean and comfortable, while breakfast in the dining room was very good.Genuine Hotels.com guest review
"trip to long island"
Nice stay. Only drawback was restaurant quality needs to be improved. Like having a pizza/sub shop in the hotel.Genuine Hotels.com guest review
We traveled to Connecticut via the New London/Orient Point ferry which is just 2 blocks from the hotel. Our plans included a visit to Essex & a wonderful ride on the Steam train which is just a 20 minute car ride from the hotel. The accomodations were very nice & as you can see, the hotel was in a great location relevant to our plans!Genuine Hotels.com guest review
"Comfy, Thoughtful, Convenient."
Downtown New London CT is covenient to many SE Connecticut attractions: Mystic (Seaport, Aquarium, harbor area, shopping,) beaches (especially Ocean Beach,) ferry (Orient Point on North Fork of Long Island; or Block Island,) Garde Theatre, casinos (Mohegan Sun & Foxwoods,) & has great old-whaling-city character. This hotel has been major upgrade since […] Holiday Inn purchase (formerly Radisson, then New London Plaza.) Now quite comfy & thoughtful rooms, beds, bedding, indoor pool, & front desk. But restaurant & bar are convenient & average, not exceptional. Read moreGenuine Hotels.com guest review
"Affordable central location"
Nice hotel, reasonable rate, clean rooms, central access to area sights, close to ferry. Nice pool, would be better with a Jacuzzi. My biggest gripe is with the restaurant. The food is very tasty, plentiful, and fairly priced, but the restaurant is SEVERELY understaffed. 1-2 extra wait staff would go a LONGGGG way. That said, I would stay at this hotel […] again. Read moreGenuine Hotels.com guest review
"Satisfactory stay despite parking issue"
We were satisfied with the hotel and staff, however when we arrived at approximately 8:00pm there was a party or some kind being held at the hotel and there was not one parking space available for hotel guests. The desk clerk advised us that the party should be over by 11:00pm. We noticed there was a huge public parking lot a short distance from the […] hotel. I feel anyone attending the party who was not a registered guest should have been directed to the public parking lot. Read moreGenuine Hotels.com guest review
"Very nice hotel!"
Hotel was wonderful. Clean, comfortable, great location close to the highway and the sights we wanted to see. I highly recommend this to anyone traveling in the area. There is a restaurant/bar attached to the hotel. Good food, slow service, but very friendly and nice staff. Could hear some passing trains and some other noises in the evening, but it […] wasn't too bad. Read moreGenuine Hotels.com guest review
"Awful room service"
Took more than 2 hours to get limes. Absolutely ridiculousGenuine Hotels.com guest review
Staff is very nice at this hotel. Would stay here again.Genuine Hotels.com guest review
"Clean and modern"
Wish I could have stayed longer.Genuine Hotels.com guest review
Modern, clean, comfortable hotel with friendly staff. Nice restaurant.Genuine Expedia guest review
"Casino and Getaway"
The Hotel was close to both the CT Casinoes and Ocean Beach. The staff was OK and the room was clean.Genuine Expedia guest review
"Hotel is okay, neighborhood is not!"
The people working here were very friendly and helpful. The bed was very comfortable with good pillows! But you could tell that the housekeepers only did what they really had to, cause there were stains on the walls n it was a leak under our sink which was clearly visible n right next to where they put the clean towels, but somehow they didn't see it […] or just didn't care about it.. And the wallpaper was coming off the wall. The neighborhood around was clearly people from the lower class ( I mean really lower), n I was scared just driving around in the car. Read moreGenuine Hotels.com guest review
"Nicely renovated hotel"
Perfectly located 15mins from Mohegan Sun and short drive from Mystic CT. Clean, new and spacious. Totally happy with my stay. Wish I could have taken a swim, the pool looked pretty.Genuine Expedia guest review
This is the perfect place to stay for visiting students at CT ColllegeGenuine Hotels.com guest review
The hotel was perfect for our needs. We were impressed with the cleanliness, the decor, and the smoke-free environment.Genuine Hotels.com guest review
"Perfect to catch the ferry!"
Recently renovated. clean and a great location for the Block island ferry!Genuine Hotels.com guest review
"Nice clean hotel!"
We only stayed one night and didn't get to spend much time in New London. We had dinner in Mystic and continued our trip to Newport, RI. The hotel is newly renovated and the rooms are very clean and cozy! Breakfast was very good the next morning as well.Genuine Expedia guest review
"CLose to everything we wanted to do."
We regularly go to Ocean Beach and this hotel was very conveniently located. Hotel was clean and comfortable. Staff was friendly and helpful.I would stay there again.Genuine Hotels.com guest review
"didn't appreciate having to share one washcloth."
this hotel was overpriced for a place in a low rent area. the desk staff was disappointing; could not field questions such as, where can I get a newspaper? or where is the nearest catholic church? also, only one washcloth for two people, c'mon.Genuine Expedia guest review
Nicely refurbished by Holiday Inn. Very clean and comfortable.Genuine Expedia guest review
"Convenient to train station and courthouse"
Very nice hotel in downtown New London. Walking distance to the train station and a few places to eat. I was in town for a meeting at the courthouse and also could walkGenuine Expedia guest review
The room was not terrible in apperance or in comfort, but the sink and the shower both had drainage problems. The worse part was that there were bikers coming in and out of the parking lot all night long going to the bar downstairs. Made it difficult to sleep since they kept going outside to smoke.Genuine Expedia guest review
Very nice! Pleasantly surpised by size of the room, staff and hotel restaurant.Genuine Hotels.com guest review
"An excellent choice for our trip plans."
Your location in downtown New London fit perfectly with our plans. The New London High School Class of 1958 held its 55th Reunion at Ocean Beach and other sites over that weekend in July, and most of our family and friends still in the area were within easy reach of Holiday Inn's Gov. Winthrop Blvd. facility. We found the staff to be very helpful and […] efficient, especially Amit and Owen, who went overboard to make our stay the success that it was. Thank you, Holiday Inn. Read moreGenuine Hotels.com guest review
"Nice Hotel, Strange location"
The hotel and room were great. However, the hotel is in the middle of a town with nothing left. It is easy enough to walk to the Express Ferry to Block Island, and restaurants/bars. The town however, just feels empty around the hotel.Genuine Hotels.com guest review
"Run of the Mill Stay"
May stay was pretty run of the mill. The room was clean and I had plenty of towels. The only downside to the stay was that the thermostat didn't work. I spent half of the night freezing cold and it made it really difficult to get out of bed in the morning to catch my early train. Otherwise, everything else was fine.Genuine Hotels.com guest review
I really enjoyed the stay New London is a very quiet relaxing town. The hotel is new all over very comfortable beds, room service is provided everyday which was a big plus for me. I would definitely recommend this hotel to allGenuine Expedia guest review
"Convenience was most important"
This hotel is fine for one night. Pillows are terrible for someone who likes a firm pillow. This hotel should also have a continental breakfast available for those who do not have the time for a sit-down meal in the morning. There also was no room service as an alternative.Genuine Hotels.com guest review
"Nice place to stay since Holiday Inn took over"
Check in was easy and pleasant. Staff was very helpful. NO tea in rooms but the people at the front dest gave me some teabags. The restaurnt/bar area is not owned by Holiday Inn. Breakfast was a very unpleasant experience. There were not enough staff to handle the breakfast crowd coming in nor enough people to bus the tables. Some of the guests cleared […] their own tables so they could sit down. aside from the dining experience, the stay was pleasant. Read moreGenuine Expedia guest review
"Hotel is great, but the food okay"
Food in the restaurant could be better, IT (the restaurant) IS NOT OWENED BY HOLIDAY INN!!!, but overall our stay was wonderful!!!Genuine Expedia guest review
"One day stay!"
We have stayed here before and it is always clean and in a good location to where we want to be. However, the service in the hotel is never been very good and still has not changed. Check in was at 3 pm and we did not get our room until almost 6 pm along with other people that were waiting for their rooms. We were told it was because the night before […] was very heavy. It would not have been a big deal if we did not have plans. The hotel people are not the warmest bunch, but then they never are here! Read moreGenuine Hotels.com guest review
"worst visit ever"
I arrived at 2 for a 3 pm check-in, hoping to get in early. The people at the desk were apologetic but totally incompetent. Their excuse was the housekeeping was backed up. I did not get into my room until 8:30 pm, and we were not alone! And other guests were complaining that they had been given keys to rooms that were already occupied. As I was there […] to attend a graduation, my family and I had to change in the rest rooms at the pool. Next morning, we had breakfast in the hotel's restaurant. The service was extremely slow. There were many wait help standing around, but even though we were the last to leave, not one table had been cleared. Read moreGenuine Hotels.com guest review
"It was close to what I needed"
It was very good for what I needed to catch the ferry to fishers island I would have liked better food service But overall it was good for usGenuine Hotels.com guest review
the hotel is much improved since they began renovation. I think the staff still needs some work, but when I left a piece of expensive electronics in my room it had been turned and was waiting for my friend to pick up. That is a miracle today. So, goof job, guys.!Genuine Hotels.com guest review
"How can this be the only hotel?"
Downtown New Lonfon needs more than this rapidly flag flipping (three names in just months)hotel with a rehab on the cheap.Genuine Hotels.com guest review
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