"Friendly and helpful staff. Clean rooms."
Very pleased. Like the building, staff, location and restaurants the hotel offers.Genuine Expedia guest review
I stayed here b4 7yrs ago with my family luved it then fell inlove with it again when I came back on a couples weekend getawayGenuine Expedia guest review
"Pay extra for the Ocean side"
The Hotel needs a small amount of updating. Just somne advice, pay the extra for the ocean side, city side has small rooms and tiny tiny , only I person at a time, bathrooms. I went to my Sis's room on Ocean side and it was awesome, hard to believe it was the same hotel. The room not only had a great view, the bathroom was unusually large! Employees […] here really go the extra mile..everyone we came into contact with was so nice! We even had an employee take us to the employee cafeteria and let us get in on a fundraiser they were having that sold Krispy Kreme donuts..they are all so incredible. I find that if you get a room close to a beach/water you usually have a mold issue in the bathroom...this was no exception...it was not bad...but still needs a bleaching. We did not use the pool (there are two but we never saw the small second one on our side of the hotel.) We did however go to the main pool just to check it out and it was beautiful! they do not close it early like a lot of places and it looked like a very romantic spot at night!..subtle lighting..beautiful surroundings. Cleaning staff actually reads notes you might write requesting extra coffee, soap, etc. LOVED that! Overall a good property, A great experience..I only regret that I did not spring for the larger room! Read moreGenuine Hotels.com guest review
"Great location near trendy Condado neighborhood"
The Condado Plaza hotel was really good. It is located near the trendy shops, restaurant and bars of the Condado neighborhood. We also enjoyed the access to the beach and the pools. The staff was very attentive. Overall, it was a great experience!Genuine Expedia guest review
I can't wait to go back wonderful stayGenuine Hotels.com guest review
Had a wonderful time in Puerto Rico while staying at this resort , the staff and facilities are excellent. Walking distance to many fine restaurants and 5 minutes from Old San Juan snd close to great beaches. I highly recommend it.Genuine Expedia guest review
"I'd stay here again :)"
This Hilton is not as plush as some I've stayed in in the U.S., but I'd definitely stay here again. It's 10-15 minutes from the Carnival Cruise ship terminal. Customer service was great. They checked in and held our luggage until our room was ready. That way we could tour/shop until the room was ready. Condado Plaza Hilton is a short (10-15 min) cab […] or bus ride from Old San Juan. The staff prechecked me in and called me on my cell phone when my room was ready. Check in time is 4pm, my room was ready at 1pm. Denny's is across the street. Wendy's, Subway, Chili's, CVS, Walgreens and local restaurants and shops are walking distance. All are 2 to 10 blocks away. The room was clean, the water could have been hotter and we had to turn the shower knob really hard to keep the water from dripping all night. We faced the lagoon not the oceanfront, but the sunset was beautiful from the balcony. The staff was very helpful when we asked questions about stores, cabs and tours. They smiled and were happy to assist us. We didn't use the pools, bars or restaurant in the hotel. You can tell the hotel is a little older, overall it was a great stay. Read moreGenuine Hotels.com guest review
Nice hotel with plenty of amenities. Our room overlooked the lagoon which was a beautiful view with a nice balcony at a great price. The staff was friendly and the room was clean. Denny's is open 24 hours but the food was not very good. Caribe cafe has a great view and great food at a good price. Hotel is close to many attractions. Beach is nice but […] small. The pools are just OK. Overall a great value and very enjoyable. Would definitely go back. Read moreGenuine Expedia guest review
Better hotels near condado area; worst service from valet area and front deskGenuine Expedia guest review
"beautiful hote and room!"
when entering the hotelnis just like the pictures were discriving the hotel. beautiful, colorful, clean, organized, and very polite and attentive. The only two things I did not like was first the AC they put it to 62 degrees and cannot put it higher that 72 degrees so I have to turn it off cause it felt like a freezer because of the flooring. second […] the shower, probably it was missing coalking or cyclicon but everytime we took a shower there was a huge puddle of water in the whole bathroom. other wise everything was just perfect!! Read moreGenuine Expedia guest review
"Very good time had by all"
We enjoyed our stay and would consider coming back one day.Genuine Expedia guest review
"Has it's own beach!!!"
Great hotel. Nice people. Good,location, everything is overpriced in the hotel but that's normal.Genuine Hotels.com guest review
"Friendly and profesional staff!"
Everybody was willing to help us and recommend us the best of the city, places to go and activities! We are super happy withy the hotel, staff in general and the beautiful island! Excellent trip and price!Genuine Expedia guest review
"Very nice hotel, the room was amazing"
Great view of the Condado Lagoon, the room was comfortable and very well decorated, Bed was a little bit too soft for me and the linens a little bit on the hard side, but the overall experience was great. I made my reservation for a wrong day (the day before not the day I actually arrived) and the front desk man was very kind to help me sort this instead […] of just charging me the new dates, this was a great service I will go again whenever I got the opportunity. Read moreGenuine Expedia guest review
more of a 3star in today's US standards, across from a nicer and newer Hilton property.Genuine Hotels.com guest review
"Great hotel will stay again"
Room was more than little dusty. The Condado area has more than enough places to walk too. The cab drivers are ridiculous with the prices. The beach that's located on the property was very fun for snorkeling in the lagoon. Me and my wife enjoyed are 1yr anniversary while staying at the Hote.Genuine Hotels.com guest review
"Nice hotel, good location, friendly staff"
Overall a nice experience with nice clean rooms and friendly staff. The location is also quite good but it did become pricey to travel by cab from the hotel to other locations! That's the one negative experience which was the cost of the cabs. Probably would've been cheaper to rent a car there which would allow more freedom with exploring.Genuine Expedia guest review
"beautiful location & pools, rooms need maintenance"
The hotel's location is it's best part. Ashford ave is right by the beach and has many restaurants close by. The pools, gym and lounge are great as well. My onkuy issue was with lack of maintenance of the rooms. The TV was too small (27") and the bathroom was a but tight as well with no lock on the door. The air conditioning does allow you yo go over […] 73 so the room can get really cold overnight. We used to turn it off before sleeping but had to wake IP in night to turn it on again. Last issue was with the room door. Its handle was too hard and took a lot of effort even for a guy to open it. They fixed it after I told the lobby about it. In summary the hotel is great but it needs to upgrade its rooms considering it's not a cheap hotel. Read moreGenuine Hotels.com guest review
"Eh ok for one or two night stay"
Nothing much to say about this hotel but it's aged. Checkin was fine I guess but I hate the fact that receptionists try to sell you upgrades. Did not get the room I was promised but I'll let it pass. Food selection was horrid so was pool area and beach area.Genuine Expedia guest review
The hotel and its facilities were very pleasing during our honeymoon stay. We were quite happy to spend the first days of our marriage at the Condado Plaza and would return there as soon as possible.Genuine Expedia guest review
"Nice hotel close to beach."
Overall the hotel was great. I wish the spa services were onsite or that the hotel offered a shuttle to the spa location. We walked 10 or 15 minutes to the spa and back to get messages.Genuine Expedia guest review
"Great stay in San Juan"
I thought the place was beautiful and the staff was fantastic!Genuine Hotels.com guest review
The older side of the hotel needs updating. The rooms in the newer building are much better.Genuine Expedia guest review
"Condado Plaza Hilton"
Overall experience was great. There are many restaurants right around the corner from the hotel and many things to do in the area. You don't really have to rent a car. We did just becuase we wanted to explore Puerto Rico. we went all the way to Fajardo to Culebra island, Aguas Buenas, and el Yunque. My stay was fantastic. Hotel staff were very friendly […] and I loved every minute of it. Read moreGenuine Expedia guest review
"Its best days have passed"
I have stayed here many times, but this time it was obvious that the overall quality has decreased. No room service, nor the spa. No music in the lobby. The front desk staff was rude, concierge was not enthusiast nor were the bus boys. Things real okay but not excellent. The type of customer had also changed, not the business crowd. The rest. we good […] Cafe Caribe, Pikayo's and yes Denny's!) Read moreGenuine Expedia guest review
Good location great staff , resort fee was $75 for three days.Genuine Expedia guest review
Stayed for two nights had a great time. Pool was beautiful, staff was very friendly. Clean hotel.Genuine Expedia guest review
"Clean & Pretty!"
My boyfriend and I stayed here for 3 nights and I couldn't complain. We just had one little mishap once we arrived. We were given a room key to another room that was already occupied! Yikes! Once we arrived back down to the front desk the front desk agent already was in the works of fixing. She upgraded us to a suit with no extra charge!! Great customer […] service! The hotel is well cleaned, the staff is friendly, walking distance to nice eating and not far from the bus stop at all if you want to travel to Old San Juan!! I would stay here again! Read moreGenuine Hotels.com guest review
The room was exactly as depicted. The jr. Suites are super big. Found myself wondering what to do with all the extra space.Genuine Hotels.com guest review
Great place to relax and unwind. I will definitely be coming back VERY soon . Views were VERY relaxing and beautiful. Lots of great activities at the hotel and wonderful staff :-)Genuine Hotels.com guest review
i was satisfiedGenuine Hotels.com guest review
The hotel Was Great, But They Still Need To Update On Certain StuffGenuine Hotels.com guest review
"I had higher hopes for the Condado Plaza Hilton!"
I would recommend staying here since the location is great and view is beautiful; however, I would caution that the room amenities are limited (no freezer in the mini-fridge & no microwave) and the hotel staff in general is not helpful and often rude and inconsiderate. The Concierge was the only helpful person and he was great! Again, the view is awesome […] but the hotel resort fee is overpriced for what you actually get. Its worth a stay one-time just to see the beautiful area but not sure I would go back. Read moreGenuine Expedia guest review
Nice relaxing location. Close to a lot of restaurants and local markets. Bus transportion to old San Juan reasonable 0.75 cents! Not much of a beach area but still nice. Go to the local liquor store to buy your snacks and drinks it's much cheaper.Genuine Expedia guest review
"Did not want to leave."
This hotel was beautiful. Everyone here was very helpful and polite. The rooms were large, clean and beautiful. The beds were very comfortable. The pools were clean and not crowded at all. Our beach was very clean. I really didn't want to leave Puerto Rico. It was by far the best vacation I had ever been on only next time I would plan on staying more […] days. I would definitely come back to this hotel. Read moreGenuine Expedia guest review
"Decent hotel but charges for everything"
This hotel is decent for the price, I was disappointed that Expedia doesn't include the resort fees when you purchase. The beach near the hotel is small and dirty. They have staff near the opening of the beach making sure they alert you of charges (such as sitting under an umbrella) I thought that would be included in the resort fees. The pool is nice, […] you have to give your name and room number to get beach towels, if you don't return them you will be charged. There is no room service and you must indicate when you want housekeeping to clean your room, they don't do it automatically under the guise of 'conservation'. It is pretty far from Old San Juan I recommend renting a car because the bus doesn't run on a set schedule. The ocean view room is amazing. The casino is nice as well. The Denny's on the property is slow but the food is good. Read moreGenuine Expedia guest review
"the view was fantastic."
every thing about our trip was great. We stayed 10 days and did everything we wanted to do and more. very nice vacation. relaxing.Genuine Expedia guest review
Loved everything about it have nothing bad to say clean beautiful and very good serviceGenuine Expedia guest review
Would not recommend this hotel to anyone. It has a man made beach with dirt not sand, the beds are so uncomfortable and the tv was a 18inch. Save your self the trip and go to la concha.Genuine Hotels.com guest review
My stay at this hotel was an amazing experience. Everything you needed is either in the hotel or walking distance. The room was always clean and the staff was helpful courteous and very knowledgeable. I had an awesome time. I have told all of my famiky and friends about the hotel. When i return thats where i will be staying.Genuine Hotels.com guest review
"It's getting old"
Hotel is 80's and since that not renovated. Also the expedia price did not include the resort fee which was another 20USD per day which we found out at the check-in. Breakfast was according to expedia included but when arrived, we found out that the included breakfast has a limit of 15USD. 2 eggs and a coffee - that's what you get for that ...Genuine Expedia guest review
This hotel was very nice. It was located in a remote location, that was accessible to lots of restaurants. A far as the room, it was very update, but the comfort of the bed was horrible. I suffered from back pains the entire time that I was there. Also, with your stay its required to put a credit card on file for damage fees, that is $50 a day. And […] they do put a hold on your card. Overall. Nice hotel and friendly staff. Read moreGenuine Expedia guest review
The hotel is at a great location close to restaurants and a short drive to old San Juan. We went with friends who had never been to Puerto Rico and they left with a great impression of the hotel and the island. They loved the casino, the pool area and the peace once in their room. The beach is very small but the water is so clear you can see the fish […] approaching you. It is also a good area for snorkeling. The rooms are not big but they are very clean. The weekend we stayed there was a Jazz Festival which we walked to with phenomenal music. It was fun. The hotel serves breakfast outside by the pool and it has a nice bar. Overall it's a good hotel to stay at. Read moreGenuine Hotels.com guest review
"Great place to stay ."
Great experience, my kids loved it too. There was plenty of room for all of us, close to beaches too!Genuine Expedia guest review
The hotel was good for the price. Kids we'll enjoy the slide, as my niece would go any where else. But the cafe service could be faster.Genuine Expedia guest review
"Hotel was close to beach and local restaurants."
We only slept in the hotel, so for this purpose the room was fine. The entire lobby looks the same as it does on website, wonderful and hip! The actual room was less desirable but an awesome bed. Balcony could have used new patio furniture, it was rusty. But over all it was ok, I don't know why but we had to continually ask for extra towels and wash […] cloths. Not a bad stay for the money. Read moreGenuine Expedia guest review
"Very Nice Hotel Close to the beach"
Really nice Hotel on the beach. Staff was friendly rooms were beautiful. The only thing I did not like is that cleaning only gave me clean towels 3 out of 6 days and bathroom shower glass had built up mildew.Genuine Expedia guest review
"Cost of food at the hotel"
Very pricey for the amount of foodGenuine Hotels.com guest review
"On the Beach"
The room was very big and clean. I loved the balcony over looking the water. The bed was very soft the eating places are in walking distance. The beach across the street. The Dennys in the lobby was great food and good service. I was in room 1060 the bathroom had some mold on the wall. Over all I would stay at this hotel the next time I visit.Genuine Hotels.com guest review
The Condado Plaza Hilton is a beautiful hotel and everyone was extremely nice and helpful. My room was great. The city view was amazing. The pools were especially fantastic!! I stayed there 14 years ago and again now and the next time I go to PR I will also be staying there because the hotel was beautiful, the pools and beach were right there (no need […] to travel to enjoy the waters) and it was walking distance from many restaurants and shopping. I would definitely recommend this hotel. Read moreGenuine Expedia guest review
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