Useless staff for the most part. Hotel charges a resort fee, basically to use amenities that you may or may not have to use. Do not bother asking for a couple of drinking glasses, because they dont have any. Also house keeping will enter your room while do not disturb is posted. The only thing great about this hotel is the location, to bad it is run […] so poorly. Read moreGenuine Expedia guest review
The hotel was great... Many water options with the beach being connected to the property. The beach was deceiving being small, but offered snorkeling and was not crowded.Genuine Hotels.com guest review
professional, polite staff, beautiful modern and comfortable room, great swimming pool, fun slide,Genuine Expedia guest review
"Four days in PR"
This hotel over promise and under deliver. The room did not have a balcony or a bathtub. The front desk staff was very unpleasant and not helpful at all. It was a $200 difference between what hotels.com advertised and what the final bill end up being; all in resort fees. Finally, no beach access other than a little patch on the bay side. I would definitely […] not recommend this hotel. Read moreGenuine Hotels.com guest review
"Spectacular hotel on the lagoon"
We were relocated to the Condado Plaza Hilton from a hotel in Isla Verde and it saved our vacation! A beautiful hotel with excellent pools, activities, lobby, staff. We couldn't ask for more.Genuine Expedia guest review
"Rundown but Great Location"
The hotel has kind of fallen apart in the last few years. Realizing that it's right on the water and salt water can wreak havoc on buildings, this place is falling apart! Elevators that didn't work, paint chipping everywhere, gross bathroom, rattling AC unit, and do NOT lean on the balcony railing as it is very loose! Not worth the money.Genuine Hotels.com guest review
It was extremely good. We went to see Alejandro Fernandez concert in romantic getaway. Very good hotel !Genuine Hotels.com guest review
"The hotel is ok"
Definitely need a better staff at the customer service desk. The lady that greeted us that morning at 3am was very rude, and have us directions to our room where we had to bring our bags with us. We got lost since the hotel is 2 towers and her directions were not very helpful that we had to return back to the lobby and ask for help. Another employee […] was nice enough to take us to our room and even have us a tour of the hotel. Read moreGenuine Expedia guest review
"rest before/after cruise."
hotel was fine. elevators were extremely slow and you could not take the stairs from lobby. we waited 10 minutes to go up one floor.Genuine Expedia guest review
Overall the hotel was ok; it needs a bit of updating. The biggest issue was mold in the bathroom, an easy fix with bleach cleaning. The food was pretty good,Genuine Expedia guest review
Had a great stay..whether was the key factor to make enjoyable.Genuine Hotels.com guest review
"Very kind, understanding, and polite staff."
The staff was particularly hospitable. The concierge helpful, the front desk very considerate. The hotel operators handled our few questions and issues efficiently and with manners and smiles.Genuine Expedia guest review
The check in was fast and easy. I think we hit it at just the right time, because the next day there was a line. The hotel staff was very friendly. My only complaint was some 'Spring Breakers' who were out in the halls late at night talking loud. I called guest services who sent up security. That helped a little, but not much.Note: the hotel is only […] about 15 minutes from the airport with a $15 flat rate for a taxi. It is also a $15 flat rate taxi ride from the hotel to the mall. There is a Cheesecake Factory at the mall. Love it! Read moreGenuine Expedia guest review
"3- Star Hotel at 5 Star Price"
Completely overpriced for quality of the hotel. I have been to San Juan many times but would only stay here again if the price was about 1/2 of what it is, and I was looking for a bargain. It is definitely NOT a quality hotel.Genuine Expedia guest review
Older hotel, nice location, small beach. No room service!Genuine Hotels.com guest review
"Bathroom in tiny"
Had the room on the lagoon side and it needed renovations and was very small. The bathroom was tiny. Felt like I was in Europe where the rooms are all so small.Genuine Hotels.com guest review
"Charge for hotel fees!"
First the front desk person seemed annoyed when we checked in. I think that was the sign of things to come. Our stay was okay, but the service at the hotel was par at best. And i was totally shocked that we were charged $40.00 a night for a hotel service charge! Hotel pool side service was terrible. We decided to buy our drinks at the store instead, […] because we would wait for at least 45 mins for service. Vent in the bathroom was broken, bed was uncomfortable and had stains on it. Plates were left in the hallway for days. Totally disgusting. Concierge was pleasant, the evening male manager awesome, middle bar servers Rafel, Lisbeth and Areyeno excellent. Read moreGenuine Expedia guest review
good hotel, near beach very relaxing. few good restaurants in the areaGenuine Expedia guest review
"Resort fees way too high"
Puert Rico is great. Lots to do! Caving, zip lining, lots of historyGenuine Expedia guest review
"Nice hotel, friendly staff."
Nice hotel, friendly staff. Hotel was a little out dated, it looked like it could have used an exterior over haul. Not much beach. Hotel faces the Atlantic Ocean so the view is beautiful but there is no Ocean beach. There is a public beach on the lagoon (which is packed with locals on the weekend)Genuine Expedia guest review
"Overall a nice place to stay."
Room was comfortable and clean. The Wi-Fi was spotty at best, especially in our room. Had an okay lunch in one of the restaurants. The bars were nice, and the staff was very helpful. Overall a nice place to stay.Genuine Hotels.com guest review
"Beach front hotel"
This hotel was just right for two reasons: access to old downtown San Juan & it's great many pools-3 to be exact. The staff was extremely helpful & courteous, fantastic gym facilities & the price was just right. Be aware that because it's a resort, there will be resort fees associated with this hotel. I thought it was well worth the extra $30/night […] . Read moreGenuine Expedia guest review
Hotel was great, in close proximity to activities and restaurants and easily accessible via bus.Genuine Expedia guest review
"Not what I expected."
I got to the hotel around noon and was told I could not check in to my room before 4pm. They took my number to call me when the room was available and never called. I finally went to the desk at 4:30 to get my room. When I got to the room, there were exposed outlets with no covers, mold growing on the ceiling in the shower and no towels in the room. […] I wanted to take a shower and had to call the front desk twice to get towels brought to my room. The wifi I paid for did not work and when I called the front desk, they transferred me to an ATT customer service number to resolve it myself. I wasted a half hour on the phone waiting for someone to answer, only to find out the hotel gave me the wrong instructions on how to log in. The gym's equipment was all rusty in the plates of the weights. It looked like the gym flooded at one point and they never replaced the equipment. It wasn't completely bad, but for the amount of money I paid, I expected better. I would return to San Juan, but stay at a different hotel. Read moreGenuine Expedia guest review
"Nice Amenities, Courteous Staff"
All of the staff with whom we personally interacted were excellent. We did, however, discover that the operators answering the phones were slightly on the rude side. Other people traveling with us told us they had called their hotel and they were holding their bags for them even though they weren't checking in until after we returned from our cruise. […] We tried this with the Hilton and were rudely told "we only hold bags for guests who are checking in..." I can take no for an answer, but don't need the attitude. Then we called after our cruise, we called to see if they had a shuttle to/from the port and/or the airport. Taxis are a big business in Puerto Rico, so I believe NO hotel offers this service - again, I can stand the answer, but you don't have to be a curt witch about it. Everyone at the hotel was very, very nice and helpful. They have a lot of things to do right there at the hotel. We arrived very early in the morning and were able to get a room upgrade and an early check-in for $40. Read moreGenuine Expedia guest review
"Do you like Cockroaches?"
I've frequented many hotels in Puerto Rico, and because I booked last minute (the day before) for this trip, I just picked this one for its name. If you are looking for a beach getaway you fill find yourself disappointed with this hotels TINY beach. Moreover, if your are into decor at all, you will find the hotel a bit gloomy. My second night in the […] hotel I saw a roach (big!) in the bathroom from under the sink. I am not a prude and figured okayyyyy its the tropics! But when I saw a second one crawl out from under the bed I had enough! The staff made a swift room change, and I received a 75 dollar refund. My overall stay was okay, the location sucks. I guess if you just want a place to lounge and pay high prices for food then this is your stay! Or if like me, you paid nothing for the trip at all, then its whatever! The best spot is Hotel San Juan (for my 20-30 somethings) xo Read moreGenuine Expedia guest review
"Excellent value in a great location"
We stayed in the Condado Plaza last year and it was fabulous. We had a beach view balcony and the bathroom was super roomy. Loved it. This year, I selected city view balcony because the wind is very strong on the ocean side of the hotel, especially several floors up. We were put in the tower across the street, which I didn't think about at the time.....forgot […] about the fact that there are two towers. That balcony overlooked the bay, which was nice, but the building is more run down and the bathroom was miniscule! Water pressure was also very low in the sink, but the shower was fine. Overall, this is stil a great hotel in a great location and a great price, but next year I will specify that we want the ocean side tower. Read moreGenuine Expedia guest review
Overall good and plesant place to stay. I didnt like the fact that the garage was separate and needed to pay every time you wanted to go to the hotel. the place was clean.Genuine Expedia guest review
"Old Hotel, Great water views, beach on main road"
Main issues with the hotel are that the room was not cleaned well and the room we had seemed old and warn. The bathroom had dirt on the floor and the vanity counters and cabinets were dirty. You can tell were the room has been "warn in" and just painted over, the edges on the cabinets/drawers were very warn. Oh and I was never able to get a hold of […] anyone that worked at the hotel. Tried to call housekeeping and the number was busy for two hours, the same with guest services. I also called the front desk and that was never answered. I will say that the room size was decent for a family suite, my only complaint is that the "kids" side has two twin beds, one of which is right against the main door of the hotel room making entering and exiting kind of tight and more difficult if someone is actually in the bed sleeping due to the hall light in a pitch black room and noise. The price was decent for the size/suite option. Don't be fooled by the comment that they have beach access. While this is true it is not what you think it is. There is a small cove attached to the side of the hotel with sand, rocks and water and all of the traffic on a main road drives by and can see everything that happens on the beach. There are a couple small beachfront areas a short walk away but to get to the "real beach" its a taxi or bus ride away. There are many small, local restaurants and stores within a ten minute walk of the hotel. The pool and waterfront areas are nice as well. Read moreGenuine Expedia guest review
Very nice. Hotel should add another trash can in the main bedroom. It was annoying having to run to bathroom every time I needed to throw out something.Genuine Expedia guest review
"Good Hotel for the Price."
We had a nice relaxing stay at this hotel. Pros: right on the beach, very clean rooms, decent casino in the hotel, and nice restaurants. Cons: Tiny private beach area, not really a luxury experience, and not close to the sites in the city.Genuine Expedia guest review
"Nice, but won't stay there again"
The hotel lobby was beautiful - I was so excited when we arrived. Hotel staff was nice - however the room was not very clean at all. There was mold growing in the shower, the halls had a wierd smell and it just seemed dirty. I was disapointed.Genuine Expedia guest review
"Room layout not ideal"
The hotel room was good and had a fantastic ocean view. The only drawback was the layout. The coffee bar, refrigerator, closet and dresser drawers are right next to the shower stall which is next to the toilet. The latter two are right next to the vanity, which was fine. All these are in a confined space and in most cases only one person can be in […] there. Read moreGenuine Expedia guest review
"Nice hotel near the beach and old town"
The Hotel has a good pool and is near the beach. Closing the pool at 6 pm twice is .to earlyGenuine Expedia guest review
The people were every friendly when we checked in and checked out. The toilet and the shower leaked. It was nice that Starbucks and Denny's are there for breakfast. The beach is right there too.Genuine Hotels.com guest review
"Staff was amazing"
Had a great time. Gay friend hotel. Staff was very knowledgeable and helpful.Genuine Expedia guest review
"Condado Plaza Hilton San Juan Puerto Rico"
we arrived at 830pm on Friday 2/21/14 and walked into a room that was hot and the a/c not working. room was about 85 degree and smelled moldy. the bed looked like it has already been slept in. the bathroom was dirty. the small couch in the room was stained and filthy. called the front desk about the condition of the room and they sent up and maintenance […] man to fix the a/c, he pulled ceiling panel down- dropping insulation and dirt down on the bathroom vanity and floor. two thermostats later the a/c working, then finally the maid service came to clean the room but by then it was approx. 12am. they would not give us a new room so we the best of what we had. finally able to fall asleep about 2am after very long day of travel .would not recommend this hotel to anyone.!. Read moreGenuine Expedia guest review
Hotel is conveniently located. Ocean view room had a great view from terrace and was a decent sized room. The hotel staff was friendly and efficient. Some areas of the hotel were worn and showing signs of wear and tear, but were otherwise clean and well kept.Genuine Expedia guest review
It was good. The weather was beautiful, with a nice breeze to relieve us from the heat. Because we rented a car for three days, we were able to see the farther reaches of the island, especially the beautiful beaches.Genuine Expedia guest review
"nice hotel, but ....."
We stayed for 5 nights, and every time we used the hair dryer the power went out in our room. After a call to the front desk it was restored within 15 minutes, that was kind of annoying. We had to book an additional night b/c we couldn't get home due to the weather. They charged us almost $400 for that night and it was not worth it!! The taxi drivers […] in PR make up their own rates b/c their cars to not have meters. It costs at least of $20 to go anywhere. I will not travel back to PR ever!! Read moreGenuine Expedia guest review
"Nice chic hotel"
The hotel was located at a convenient location. The decor was beautiful and the staff was helpful. My only complaint is in the bathroom. The lights weren't working properly and every time someone in the adjoining room flushed, water would gush out of our toilet. Also the fridge seemed to be leaking water. Other than that the pool is beautiful, the scenery […] and the beach as well. The bed was comfortable and the room was cleaned nicely every day. Our room number was 654. The only other thing that my husband didn't like was the $18 charge a day for parking which we felt should be included in our stay and resort fees. Read moreGenuine Expedia guest review
"great last night on the island"
It was a very comfortable room. The ballcany allowed star gazing and saying good by to the lovely climate of Puerto Rico.Genuine Hotels.com guest review
"Your turn for a great vacation"
It's a great location, beautiful pools and small beach and fantastic views. It is within walking distance of many restaurants. There are other beaches in walking distance. Old San Juan is a healthy long walk or a short taxi ride. I would recommend this to anyone if they are able to overlook the little glitches that are part of life. The front desk and […] At&t failed to resolve the problems with WIFI during our stay-the wonderful lady at the business center did her best with a system that was intermittent at best and she got us through the week. The light bulb in our bathroom was not replaced during our stay-despite our leaving a note-it was however always cleaned beautifully. We had a great relaxing vacation. Read moreGenuine Expedia guest review
"Unpleasant surprise awaits you at checkout"
My wife and I have been getting away from the cold winters in Michigan for the past 25 years. Most trips have been spent in Mexico but a few have been to the Caribbean, (St Martin as well as Puerto Rico). If you're accustom to Mexico, and therefore the cost of vacationing there, you may be in for a bit of a sticker shock when compared to Puerto Rico. […] We spent a week in Old San Juan back in 2012 so we knew what to expect. The rooms here are quite pricey, but we knew that going in. What we didn't, anticipate, however, was the additional daily charge that the Hilton called the "Resort fee". This amounts to a hefty 18% (plus tax) additional cost per day. In all fairness to Expedia, however, it was listed in the fine print. We booked the trip as a bundled package so we were shocked to see the amount owed at checkout. Read moreGenuine Expedia guest review
"Will and Grace"
We are a non couple and we completely agree on other comments about the uneasy feeling you get when you can't close the bathroom door all the way and no locks. Also our air conditioner was obnoxiously loud. However, these are small complaints against a beautiful hotel. The location was ideal and the view from the balcony mezmorizing.Genuine Hotels.com guest review
"Nice hotel. Beach is a little small."
Nice place to stay within walking distance of some nice restaurants and bars. Beach is a little small and the rocks in the sand might hurt a bit. They have a nice saltwater pool and a larger pool with swim-up bar and water slide.Genuine Expedia guest review
"Nice hotel on the beach"
Loved this hotel. We had to switch hotels from the ambassador raddison because it was awful. It was wonderful. I do wish I knew of the $50 power night resort fee. But I would stay there againGenuine Expedia guest review
"No room service sucky beach disappointed!"
Let me start by saying Iv been to Puerto Rico two times prior and this trip was a totally different experience for starters I specifically reserved a ocean front suite in the instance that the regular rooms wouldn't be as good well everything in pr is a little backwards they told me that though I reserved online three months prior they were sold out […] of the ocean front suite so they have me a suite in there building across the street for the same rate of I believe 319 a night that "had a ocean view" well the ocean wasn't the only thing I saw from the room the balcony was small enough to just stand but my view of the noisy street and ocean across the street was obstructed by the numerous abandoned buildings right beside the hotel the graffiti was such a eye sore I asked to downgrade to the room across the hall with a bigger balcony and view of the lagoon and city ! After getting allocated I realized our room was a hike from the lobby pool and beach in order for us to go to beach we had to go down and cross over the road in a over pass it made it very difficult especially considering that for 300 sum odd dollars there is no room service lol so needless to say it kept getting interesting there weren't even vending machines when we got thirsty we had to go to Denny's or walk over the over pass to the casino area then downstairs to the shop or bar !! Lastly the beach was horrific they made this beach I believe which is not private to the public and located along side a bridge and rocks no real ocean waves reach this little area they made into a "beach" I told my husband so many stories of Puerto Rico and was so excited to bring him to enjoy it like I did in the past but it left us both with a beyond sour taste in our mouth when I returned home I realized the hotel had charged my card for both rooms the one I told them I didn't want and the one we switched to ....for the price I recommend the caribe hilton it's a real resort the grounds are beautiful and next time it is we Read moreGenuine Hotels.com guest review
"might be better to spend $100 more or $100 less"
After staying with nice people at a FRBO for 60 a night, i was not sure 220 was worth it. Not really a true beach and the staff were a bit abrupt or terse at times, as if they were being interrupted at their work. Felt a bit managed, hard feeling to put ones finger on.Genuine Expedia guest review
The staff were friendly and helpful. While not huge, the room was spotless, very comfortable and well appointed. Restaurants on site for all price ranges, from Denny's to a restaurant with entrees in the $50 range plus it has a Starbucks. The ocean front location was spectacular and the grounds and pools were delightful. It even has a small beach.Genuine Hotels.com guest review
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