"Rest and relaxation"
I have a great time. Hotel was beautiful and the excursions were so much fun.Genuine Expedia guest review
The hotel was nice. Staff was friendly. Service at the pool bar was a little slow. Staff seemed more into playing amongst themselves rather than attending to customers. Otherwise was good.Genuine Hotels.com guest review
Our experience was fantastic! From the hotel amenities, to location, to places to eat and bar hopping. We would visit again very soon.Genuine Expedia guest review
Surprise charges at the end of the stay. It was over $200.Genuine Expedia guest review
Had a great time here. Everything was in the hotel had we wanted to stay in we didn't have to leave at all. A lot of things is very close to the hotel we did have to go far at all. There is even a Enterprise right next door we rent a car for a day and explored PR. I wish we stayed longer.Genuine Expedia guest review
"Nice hotel in a building area"
The hotel has great pools, a nice big hot tub, access to the lagoon for easy snorkeling. The only negative I experienced was that there is not a lot of choice in food options. I was traveling with a vegetarian and the most choice was in Old San Juan for her. I would have been fine in regular choices of food options, but my vegetarian had limited choices […] without a cab ride. Dinner became an extra $40 for the roundtrip cost of a cab to Old San Juan. The hotel is beautiful and has a fabulous staff, I never had to ask for anything more than once. I enjoyed the hotel and all the amenities. On the days when I just wanted to lay by the pool, this was a great hotel for that! Read moreGenuine Expedia guest review
"Disappointed in this hotel."
I was very disappointed in this hotel. We were put across the street from the main part of the hotel. This would not have been too bad because we had one pool and hot tub to ourselves, however the hot tub didn't work. We had trouble with our room door and I couldn't even open it myself to get in and out. There was a panel in our bathroom under the sink […] that came off as well. The casino was small with limited game choices. The hotel was away from the main area in Condado so everything was a long walk away. We went to the activity pool one day and ordered two mojito's which cost over $10.00 each! We tried to order two movies that were advertised in the room and both were unavailable. Read moreGenuine Expedia guest review
The hotel location is perfect; next to beaches a places to visit. The attention was very good and cleanliness of the room was superb. Definitively I will stay there again.Genuine Hotels.com guest review
The condado plaza hilton was great!Genuine Hotels.com guest review
"Nice hotel, close to the beach, 24 hour casino"
Hotel charge resort fees by the night. They hold money off your credit card. Nice rooms. Shower temperature was cool never got hot. Door jammed everyday.Genuine Expedia guest review
"Not Hilton standards, but good for the price"
I stay here often for business, more for convenience & price and it's last resort. Used to be a Conrad, now Hilton, yet it still needs improvement to be Hilton standards. The food in the cafe on the Mezzanine is terrible, the service is just as bad--will never eat there again. I always seem get a room overlooking the lower rooftop-maybe it's because […] I book through Hotels.com?? Perhaps Hilton members get better rooms? I stayed 4 days, they could've given me a better room. The rooms are clean and the location is convenient since it's in Condado and close to the airport, so it's good for the price when the price is up to par. Read moreGenuine Hotels.com guest review
"Great Beach, Great View"
This was a "girls get away"! Two Ladies in mid-50's and we had a great time. Had a "City View" Room overlooking the Lagoon and City Lights across the street. The Balcony was great for mornings and evenings. Ocean front was great. The Beach at the Lagoon was Great! Pools and Bars were wonderful.Genuine Expedia guest review
Great place.Genuine Hotels.com guest review
"Pretty Amazing for a quick getaway!"
Got an awesome junior suite, jacuzzi in the room! Rooms are renovated (don't let the look of the building fool you!). It's the same price as other standard rooms in comparable resorts on the strip. Lively pool/outdoor area, bus right outside the hotel ($0.75 takes you to old San Juan!).Genuine Hotels.com guest review
"convenient to downtown"
beautiful ocean view from my balcony.great service,convenient location with a casino,local transportation available. 4,5 StarsGenuine Expedia guest review
"Nice affordable hotel!"
Good experience and staff was pleasant. Parking garage at the hotel made parking a breeze...attendant even stopped traffic so that we could turn left during high traffic. Location is excellent! Parking on the streets is horrible, but we were within walking distance to many great restaurants and activities. Old San Juan was only a short ride across the […] bridge. Room was clean, bathroom was tiny, but overall it was a good room at a reasonable rate. Read moreGenuine Expedia guest review
"Hip Modern Hotel"
This hotel is on the smaller side of the major resorts in San Juan, but had everything you would need to enjoy yourself without leaving(even a casino) which worked great for us. It is also has a very young and hip feel to it, modern interior design throughout the hotel. We got a city view room on the 8th of the ocean side main building. There are 2 […] buildings, one ocean side, one bay side across the street connect by a large indoor bridge. It is easy to walk back a forth between the two buildings, we used in the get to the Denny's located within the bay side building. Both buildings seemed to be well kept. If you don't have an ocean view room, ask for one that near the pool, there is a balcony and elevator at the end of each hallway on the pool side of the main building they have awesome views and an outdoor elevator that take you directly to the pool/beach area. The pool was fun for us, with vegas style club music pumping and 2 for 1 happy hour. Beach was small but nice. It is actually more of a lagoon protected from the open ocean from rocks on one side. We thought it was perfect for swimming and kids compared with the rougher surf on the next nearest open beach, Condado beach. There is also a beautiful grass lawn area by the rock wall the faces the open ocean that has chairs and hammock if you just want to sit and hear the ocean but don't need to go into the water. Wife also loved the Starbucks on property Read moreGenuine Expedia guest review
The Condado was in the right spot.. I enjoyed my stay..Genuine Expedia guest review
"Awesome property but needs improvement on service"
We loved the place but we couldnt believe that this hotel doesnt offer something as important as room service. That was a huge failure!!! Also, parking is awful!Genuine Hotels.com guest review
"Excellent place to stay"
I did not like the fact that my room was not ready when I arrived. However I received a 100.00 credit for my inconvenience. This was my second time staying here. I did enjoy and would recommend it to others.Genuine Expedia guest review
"A Do Over"
We had a wonderful vacation. The staff are all so friendly and helpful. Our room was clean and comfortable beds/pillows. The only issue we had was Denny's service and prices were awful and I feel was an embarrassment to the rest of the wonderful Hilton staff.Genuine Expedia guest review
I loved the hotel. Great location.Genuine Hotels.com guest review
"Nice hotel and staff and close by the beach"
It was our first time in Puerto Rico and made a good impression and made us want to visit more times and stay at this hotel after knowing how nice everyone was and very helpful to us also. and everything is pretty much close by and walking distance but if we needed to go somewhere farther the price rates are also good.Genuine Expedia guest review
After reading hundreds of reviews on this hotel I was hesitant to stay. However, after my arrival we had an excellent experience. It started with a fruit and cheese plate from the hotel manager, Michelle. My wife and I stayed in a Family Suite with 2 other family members that had both ocean and lagoon views. The room was just like the pictures online, […] very clean, modern and spacious. The pool and private beach was great after long walks around Old San Juan. The hotel casino was fun. The location of the hotel was convenient to good restaurants. I'm not sure why anyone would speak badly about this hotel, its a great hotel. I plan on staying here again. Read moreGenuine Hotels.com guest review
"Hotel close to the Atlantic Ocean & Spanish Forts"
Friendly Staff, police come by either by car or bicycle so you feel secure. Wonderful pool and beach area. Plenty of areas to sun bath as well. Wonderful to experience the Atlantic Ocean waves coming to shore!Genuine Expedia guest review
Stayed one night,payed through Expedia. The room with all fees was $220 even $29 resort fee. The morning we left I had bill under door for $89 dollar tax then had a $9 tax for the tax. I called front desk to ask about it and they said on Expedia you have to pay an 18% tax. I told the front deck clerk that was a % 50 tax. He said that was high and would […] charge $30 something dollars. Stil not reflected on my card. I have traveled a lot using Expedia and never had this happen before. Read moreGenuine Expedia guest review
"Our stay at The Condado Plaza Hitlton"
Our family had an absolutely wonderful time in Puerto Rico at the Condado Plaza Hilton. The staff was very friendly and helpful. Probably the least helpful of the staff were the employees at the front desk. The concierge was great in helping us plan our day trips to Old San Juan and El Yunque Rainforest. The staff around the pool were very polite and […] helpful and pleasant. The evening security guards were also helpful and friendly. The hotel was very clean, really nice, and the beds were comfortable. Housekeeping was available everyday at no extra charge. They made the beds, mopped the floors, took out the trash, cleaned the shower, put out new towels and toiletries (if needed), they also were very friendly. We loved our stay, would highly recommend the Condado Plaza Hilton, and we plan on returning in the not too distant future. When we called housekeeping for something that we needed (ie. extra pillows) they were quick in delivering them to our room. Read moreGenuine Expedia guest review
The Condado Plaza was great! I would have rated it a 5, but the pool waiter service is very very limited and slow. Also, the beach is super tiny, yet it is beautiful. The flaw there were the beach chairs and the fact that you have to rent an umbrella for $10 to $15 depending on whats available. The chair are beyond uncomfortable for a person who tans. […] If you want to lay on your stomach to tan, dont do it! :) All in all, it was a really great hotel. But I had to be honest about the small points that didnt allow me to leave a 5. One thing I will be sure to mention, is JAVIER! He is the pool area manager, an older handsome white haired gentlemen! He was the best. Suggested various places to eat and was beyond attentive. Read moreGenuine Hotels.com guest review
"Gorgeous San Juan"
Our stay was wonderful. The Condado Hilton was beautiful. The hotel made us feel at home. Beautiful location, seeing the Lagune or the Ocean. WOW.Genuine Hotels.com guest review
"Amazing hotel on beach"
Hotel was beautiful just as it appears on pictures maybe better. It was relaxing and fun! This was my birthday trip and one of the best. There is lots to do at this hotel including casino there is an amazing swim up bar with a great bartender Emilio the food is really good! They have a salt water pool as well and views from the hotel are great since […] it's on the beach the ocean is really pretty and you can see waves hit the big rocks..ask for a high floor in the corner even though we had a city view we were still able to see ocean. Only thing bad I have to say is the pregnant girl at checkin was rude, bathroom in the 1bed king suite was very small also door is made not to close completely.. There is a hotel fee for our 4 night stay it was $120. However I will stay here again. It was well worth it for me and my husband they also have night life in hotel bars, restaurant ect if u don't care to travel 2 restaurants lounges on strip near hotel that were good Casa Lola and ropa veja.. I would recommend renting car if you're doing a lot of far traveling cabs are crazy in prices.. This hotel is a must stay trust me!!!!! Read moreGenuine Expedia guest review
"Ruined my vacation....glorified Super 8"
Staff is as unfriendly as you can get, managers even worse. Pictures are misleading, the entire hotel is outdated. Rooms not very clean with mold around the bathroom and balcony window. Room service is not available. Housekeeping in the AM only;if they don't barge in on you they knock or call despite the "DO NOT DISTURB" sign. Grounds poorly maintained […] especially around the pool( wear shoes it's uneven and cracked). Pool not too clean, watch out they poor chemicals with no warning while everyone's in there.(little pieces of concrete or tile on the bottom). Beach front....that's how we got sucked in, well there is a beach but it is public, very loud and extremely small. To top it off I noticed there is an additional $250 miscellaneous charge on my card on top of their regular resort fee(3% I believe) . I'm trying to dispute that but so far after 1hr on the phone with long hold times and hang ups I gave up. Bottom line it has the 4star amenities at "no star" standards. They should take out the Hilton out of its name, it only brings shame to a prestigious chain. Old San Juan very good place to be. Read moreGenuine Expedia guest review
"Great ocean view"
RelaxingGenuine Hotels.com guest review
The hotel is really nice and clean. The location is great since its only a few minutes away from Old San Juan and the airport. You could take the bus to Old San Juan but beware they do not run on a schedule. We took the bus to Old San Juan but returned in a cab after waiting an hour for the bus to depart.Genuine Hotels.com guest review
"Bright and welcoming."
Hotel frint desk was very friendly and displayed genuine happiness to see us. She was efficient and qucik about check in. Hotel bar makes great mojitos. Room wasn't dirty but could be cleaner. Bad: Kids allowed at bar pool. Good: Service & atmosphereGenuine Expedia guest review
"Made up charges"
Surprise charges upon checking in had to spend 1 hour disputing fees although I had email confirmation of the total balance due.Genuine Hotels.com guest review
My wife and I really enjoyed the trip. At first, we were scared by some previous review thought maybe the room was not as good as the web site showed. We booked king size ocean view room. It is exactly the same as the web site. The ocean view was perfect. The little public beach next to hotel was great in the morning and at night. In the afternoon then […] was a little bit crowded. The hotel is close to a lot of nice restaurants near by. We definitely strongly suggest people to stay there. We will go back again. Read moreGenuine Hotels.com guest review
"Fun at your finger tips.."
Enjoyed the environment surrounding area,the food,and the Fort at Old San Jaun. A must see for you and the family.Genuine Expedia guest review
"BEWARE OF INTERNET SCAM...BAIT AND SWITCH"
Condado Plaza fka: Conrad Hilton, was very disappointing for us this trip around. We've been staying at this hotel on average, 2x/year for the past 9 years. This was our last! The exorbitant rates PLUS ridiculous "Resort Fees" and taxes on top of Resort fees PLUS the room rate are just not justifiable for this particular Hilton property. We just didn't […] feel important staying here. * The internet price advertised for this hotel was very different than what the hotel actually charged us at check-out. * Read your statement VERY CAREFULLY. We were charged 2x for the same night. * Internet service was intermittant and sometimes non-existant. * Management was not willing to work with us at all on upgrades or adjustments for poor service. * They are understaffed at the pool area. We waited 2 hours for lunch one day. * No towels at the pool in Laguna Tower * No organized activities for children. This is not a family "friendly" hotel. * Front desk personnel have very little "people" skills. Smiles are non-existant. * Poolside food is bland * Hallway carpeting is stained (8th floor) and the furniture in our room was filthy! Read moreGenuine Expedia guest review
We had a wonderful stay. The only issue was the wifi. We were unable to connect in our room on the 8th floor. When i reported it to the desk the woman told me that there were no other complaints and therefore there waa not a problem. I was a bit upset because i didnt feel that my complaint matteredGenuine Expedia guest review
The hotel is in a good area. Walking distance to shops restaurants etc. Hotel rooms could be better equiped but overall good.Genuine Expedia guest review
It was great!Very comfortable and the hotel staff was very nice and professional.Genuine Expedia guest review
"Excellent Choice for a quick Getaway!"
WE had a wonderful time. This was a last minute getaway for my husband and I. It was a short taxi ride from the airport to the hotel. ($19) We arrived well in advance prior to check in so the Hotel held on to our belongings. We immediately walked around the hotel and went to the local dining options. Unbelievable we had so many authentic local choices. […] Walgreens is a MUST VISIT. The local drinking is GREAT!!!! The hotel called us when our room was available and It was BEAUTIFUL!!!!!! Ocean view updated modern bathroom and King size bed. The property was great! With a Salt water pool, lagoon beach side, reg pool with swim up bar. We did not travel with our kids but we will next time! We noticed that many families had their children and they were busy with activities. The Staff was nice and helpful! Dining Service was offered pool side and any activities such as rainforest and Bacardi distillery where scheduled. We did the rainforest from the hotel company and it was well worth it !!! We will visit again! Read moreGenuine Expedia guest review
"EXCELLENT....really enjoyed my stay"
It was an amazing experience and I'll make a return trip as well as suggest to my family and friends.Genuine Expedia guest review
"As soon as you walk Into the loBbyismildewandsmoke"
It was terrible. As soon as you walk through the front door oMG mildew and smokeGenuine Expedia guest review
"A Hilton Disappointment"
Checking in, I had to ask where the restaurant, pool, etc. was located. There was a blown light bulb in the bathroom, class marks on the marble and a 20 inch television. They often didn't answer the phone at the front desk and housekeeping. The AC began to leak in my room, two hours later they still did not come to clean up the water and fix the cause […] of the leak until I went to the front desk. Upon returning to my room I fell in the water. Also, it's a beach front property, but it's a public beach. Read moreGenuine Expedia guest review
"This hotel is not on the beach"
The Condado Plaza is a fine hotel. Great if you have small children and want to sit by the pool. My biggest problem was the "beach". It is a small public area, more of a lagoon than an ocean beach. It is blocked from the ocean by rocks and the sand is not nice. It is somewhere you would let the kids go in and then quickly get back to the pool. If you […] want a beach vacation stay somewhere further east. The hotel itself was clean and everyone was very nice. It is a bit dated, our doors were hard to open and the railing in the balcony seemed a bit unsafe. The views from our room were awesome. We are not hard to please but we would never stay here again only because the lack if beach. Read moreGenuine Expedia guest review
"Noisy and overpriced"
We had a great view of the ocean from the 10th floor. Unfortunately, we also had no sleep Saturday night due to people coming in and out and late night partying. This ruined our day Sunday. The poolside service is very very slow and very overpriced. I also did not know there would be an added $70 per day resort fee and taxes, plus $20 to park the car. […] Not understanding why there is a $70 charge to use the pool- which was too cold for me to go in. Would not recommend it for families. Read moreGenuine Hotels.com guest review
"Great Hotel and wonderful Service"
great experience. Clean room, beautiful surrounding, very nice staff.Genuine Expedia guest review
From the rooms to the outdoor options to the staff attentiveness - Terrific!Genuine Expedia guest review
"More Than We Expected"
This was a quick weekend getaway. Our room was not ready at 4:30 even though check-in is at 4pm they gave us a free breakfast for that mishap. After staying there that set back was non existent. I'm glad we spent the extra $50 for this hotel, we reserved a few others in the same area but we skeptical about them. Everything you need is in the hotel or […] within walking distance. The ocean view is breath taking!!! We highly recommend this place we actually wish our stay was longer. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )