All hotels in San Juan, Puerto Rico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here999 Ashford Avenue, San Juan, 00907, Puerto Rico, ‏‎855-239-9397
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4.0 / 5Excellent

Score breakdown (from 1,376 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.0
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    4.3
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was nice and conveniently located to places to eat and be entertain. I would stay here again and recommend this to my friends...
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
US
4.0 / 5Excellent
"Convenient for cruise ship."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Pleasant and convenient for cruise ship date with enough amenities to keep you happy. Nice beach and two pools.
Genuine Expedia guest review
Other trip Feb 9, 2015
HH
US
4.0 / 5Excellent
"Location trumps lack of luxury"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is perfectly located between happening spots and Old San Juan. There's literally a bus stop in front of it if you don't want to walk. The make shift beachfront leaves a lot to be desired but that's only if the beach is your obsession. It's not mine. I had an amazing time!
Genuine Expedia guest review
Other trip Feb 9, 2015
MsFits
US
5.0 / 5Outstanding
"A Great Find"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
One of our most enjoyable hotel stays ever! We loved having the beautiful pool area as well as ocean right there! Surrounding restaurants and full breakfast included a plus! Would definitely return!
Genuine Hotels.com guest review
2 night romance trip Jan 29, 2015
Diane
US
2.0 / 5Fair
"No 4 stars"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
A HOTEL WITH THIS PRICE IS NOT POSSIBLE, IN THE ROOM NOT A WATER BOTTLE, THE BREAKFAST IS BAD, POOR, THEY SALE A BREAKFAST INCLUSIVE WHEN I ARRIVED THE RESTAURANT IS A BREAK AND EGGS WITH JUICE OR BREAK WITHOUT EGGS BECAUSE HAVE A COFFEE, I PREFER THEY NOT OFFERED BREAKFAST. IPAID HOTEL FEE AND HAVE TO PAY OTHER FEE A CHECKOUT MOMENT
Genuine Expedia guest review
Other trip Feb 7, 2015
NR
US
5.0 / 5Outstanding
"great find"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel experience, couldn't ask for more...would gladly stay again....even received iPhone help.
Genuine Expedia guest review
Other trip Feb 6, 2015
Jack
US
5.0 / 5Outstanding
"Great experience overall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel was wonderful. Very clean room. Very friendly staff. The surrounding was beautiful as well. Nice big pool area with large hot tub and two large pools. The beach was small but having it right on site was great. It was never over crowded. There was also a wonderful deck around the outside of the hotel which was nice to sit on and watch the beautiful view. The restaurants were a little pricey and there wasn't very many other options other than what was in the hotel. There was a Denny's on the other half of the hotel that also had a friendly staff and reasonable pricing. I would recommend this hotel to anyone.
Genuine Hotels.com guest review
3 night trip with friends Jan 15, 2015
clayton
US
5.0 / 5Outstanding
"Enjoyed being on the beach and Oceanview"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This place has a great ambiance. Reminds me of South Beach. Love, love, the room set up. We had an Oceanview and it was breath taking! It was nice being within walking distance to great resturants and other activities like the gym, Starbucks and a 24-hour resturant.
Genuine Expedia guest review
Other trip Feb 2, 2015
Lynn
US
5.0 / 5Outstanding
"Great view and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Close to Old San Juan and El Morro, El Yunque National Forest and La Cabezas Natural Preserve. Room needed some maintenance but no inconvenience. Beautidul view of San Juan Bay or Atlantic Ocean.
Genuine Expedia guest review
Other trip Feb 2, 2015
David
US
5.0 / 5Outstanding
"Hear to beach and Old town"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was very friendly and helpful. Located on the beach, rocky but there is a wonderful section for swimming and the view is excellent. A short taxi ride from Old Town and some historic sites. Several good restaurants and bars with a small casino. Room was comfortable and very clean. Taxi service always available. A good choice for anyone.
Genuine Expedia guest review
Other trip Feb 1, 2015
A Traveler
US
4.0 / 5Excellent
"a week in paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Definitely could have used a microwave!!! Other than that it was a fantastic experience!
Genuine Hotels.com guest review
2 night romance trip Jan 26, 2015
Carly
US
3.0 / 5Good
"Great location, but needs a update or remodeled."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
First time I've visited San Juan. Again this hotel has a great location, but looks very dated. Lobby looks like it hasn't been updated since the 70s. The Carpet and floors need to be redone. Fresh coat of paint needed. Alas I can not compair this hotel to other hotels in Condado area. So make sure you go by hotel review. Also the front staff was very slow and unhelpful.
Genuine Expedia guest review
Other trip Jan 30, 2015
Michael
US
4.0 / 5Excellent
"Great location... Clean, modern and yet affordable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My BF and I had a much better experience here than we did last year in the DR... Will definitely go back. The pools are great!! Fantastic drinks. Casa Lola nearby was delicious. Skip Cafe Caribe (the hotel's restaurant). Everything is a short walk. And everyone speaks English which makes life easy for Americans.
Genuine Expedia guest review
Other trip Jan 30, 2015
L
US
4.0 / 5Excellent
"Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was beautiful and the staff were wonderful. Very friendly and the location wa perfect. Walking area and the bus stop was a little to the right of the hotel. The only thing was the room we were in the nightstand where the Lamp is between the beds was very dusty. The lamp shade needed to be replaced and the lamp had about a inch of dust on it. We wound up dusting it. Other than the dust everything else was good. I would definitely stay again.
Genuine Expedia guest review
Other trip Jan 29, 2015
Christine
US
5.0 / 5Outstanding
"Hotel in perfect location."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Check in was very quick and easy. All special requirements were met. Room ambiance and decor was very pleasing. Holiday decor was beautiful. Staff very amicable and accomodating. Overall very happy w/ my stay and will be coming back.
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
US
3.0 / 5Good
"Close to the beach"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was nice overall. The ocean was the backyard. The decor of the hotel was very modern and nice. The pools were nice and the gym had a good selection of equipment. They also had a great selection of restaurants in and near the hotel which was very convenient. We tried a restaurant called Casa Lolo which was in walking distance and delicious. My only issue with the hotel was our first room. We had an amazing view but the ice machine was right outside of our door. We heard the machine make ice all night long and people were getting ice out of the machine all night so we didn't get any sleep the first night. In the morning I asked to be moved because of the noise and they were happy to move us. We had to wait until people checked out for the day but were able to move to a more quiet room. The new room had plumbing issues but we just dealt with it. The hotel staff was very friendly and accommodating. I would stay here again just for that and the convenience of all the restaurants. This hotel is not in walking distance of Old San Juan, I would recommend taking a cab there. The cab fair was around $15 each way. They had a bus that would take you into Old San Juan but by asking around we were told that the bus system was terrible and it was better to get a cab. We really enjoyed our time here and loved all the food and culture!
Genuine Expedia guest review
Other trip Jan 28, 2015
Amy
US
4.0 / 5Excellent
"Birthday Weekend Celebration"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I really enjoyed my stay at the Condado Plaza Hilton. The staff was very accommodating. My room was great and the view was pleasant. The only problem was the water from the faucet was not strong enough. The casino needs renovating with more slots and various games. I found myself playing at other casinos in the area. The hotel was situated in a good location in walking distance to surrounding area. The pools were fine Close to the airport, the hotel beach area was great. All in all I enjoyed my stay.
Genuine Expedia guest review
Other trip Jan 27, 2015
Donna
US
4.0 / 5Excellent
"Nice hitel with good facilities"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Only down was excessively loud hiphop music in pool area.
Genuine Expedia guest review
Other trip Jan 27, 2015
arthur
US
5.0 / 5Outstanding
"Very nice hotel and very nice staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
I was concerned reading reviews about some parts of the hotel being run down. But it seems that all renovations were complete. Our room was lovely and clean. The beds were a bit too soft but I suppose that is personal preference. The staff member that helped us was SUPER nice and accomodating. I wish I noted his name. All in all, a very nice stay.
Genuine Hotels.com guest review
1 night family trip Dec 18, 2014
Milena
US
4.0 / 5Excellent
"Great location, friendly staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
My husband and I wanted to get away for a long weekend. The Condado Plaza Hilton was a great resort with 5 restaurants, 2 nice pools and a little sandy beach on the lagoon. We spent one day walking around Old San Juan and one day relaxing by the pool, sunning and renting snorkel gear for a 30 minute swim around the lagoon. We will be back! Our stay was easy, relaxing and fun. Our room was on the lagoon side (still a pretty view) with a nice balcony. The bathroom as a little small but fine for a long weekend.
Genuine Hotels.com guest review
3 night romance trip Jan 22, 2015
Jessica
US
3.0 / 5Good
"Didn't meet our expectations."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Room was not so great. The balcony was very narrow with just two metal chairs. The supplies in the room were only for two people when they knew the room was booked for three guests. Saw a big cockroach in the garage. The view from the balcony of the ocean was beautiful! Can't beat the location either!
Genuine Hotels.com guest review
3 night trip with friends Jan 22, 2015
ragini
US
5.0 / 5Outstanding
"Great hotel, unique decor"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel (unique and very attractive lobby & sleeping room decor), lots of nearby restaurants, very helpful staff. Love the private beach, and pool area.
Genuine Hotels.com guest review
2 night romance trip Jan 23, 2015
Jeremy
US
4.0 / 5Excellent
"clean room best highlight"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Resort fee per day ludricous!Friendly staff,gorgeous view to ocean,slow water pressure in BR.Could be a lil more funner at pool-Music louder,staff can be upbeat or hire Dj/entertainers.
Genuine Expedia guest review
Other trip Jan 26, 2015
Cynthia
US
2.0 / 5Fair
"Rather rundown and outdated. Hilton was a letdown"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
where was the resort? The view was nice but the patio furniture was d and dirty. The virtual tour didn't represent the room.
Genuine Expedia guest review
Other trip Jan 26, 2015
rose
US
4.0 / 5Excellent
"Nice hotel with friendly staffs except few."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel with friendly staffs except few staffs. Its in good location.
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
4.0 / 5Excellent
"Very beautiful hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I love the hotel. Not to crazy about my suite it was small but the bed was so comfy the staff friendly n beautiful facility. A lil bit pricey
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a very good experience. Beautiful view, perfect location, amazing stuff. Pretty good prices in the restaurant Denny's, and very delicious
Genuine Expedia guest review
Other trip Jan 25, 2015
A Traveler
US
4.0 / 5Excellent
"Hotel on beach. With pool"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Concierge very helpful. Planned activities and provided transportation. Very pleasant.
Genuine Expedia guest review
Other trip Jan 25, 2015
A Traveler
US
4.0 / 5Excellent
"Good stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Everyone was friendly and helpful with exception of one or two staff. Hotel beach and location was great for my family. My 4 and 8 year old loved the beach and the pool. Easy bus access to old San Juan. Room was comfy with beautiful ocean view and everything worked properly. Enterprise car rental right there for us to walk in get a car and leave it when finished.
Genuine Expedia guest review
Other trip Jan 25, 2015
Anna
US
4.0 / 5Excellent
"Lots of problems but all fixed!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Double reservation, wrong kind of room, bad tv reception were just some of the issues that had to be addressed but staff was helpful and willing to fix things right away!
Genuine Expedia guest review
Other trip Jan 25, 2015
Paula & Shimon
US
4.0 / 5Excellent
"20th wedding anniversary"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location, can walk to restaurants and stores. Great pool area, great staff.
Genuine Expedia guest review
Other trip Jan 24, 2015
campgirl417
US
4.0 / 5Excellent
"Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was beautiful, but when they said it was on the beach, I really expected the Caribbean, not a tiny one on the calm inland channel. It was quite a walk to get to what I would really call the beach.
Genuine Expedia guest review
Other trip Jan 22, 2015
A Traveler
US
1.0 / 5Poor
"Nice view"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Staff was somewhat nice but hotel was under renovation and found alot of issues once already their had to change rooms overprice drinks food etc.
Genuine Expedia guest review
Other trip Jan 20, 2015
love to travel.
US
4.0 / 5Excellent
"Beautiful. Loved it!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I really like the hotel and the surroundings. Easy access to Old San Juan.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
Ivonne
US
4.0 / 5Excellent
"Hotel has small beach on premises."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Pleasant staff. Good location. Near old San Juan. Hotel is showing some wear and tear but overall is nice
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
4.0 / 5Excellent
"Nice rooms, Bed too soft & caving in"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
We had a wonderful time! It would've been much better if we got a good night's rest. Our room was great except for the bed :( The mattress was too soft and was already caving in. Either it needs to be replaced or the hotel should offer a firm mattress option. We woke up with back aches everyday that we stayed there but other than that everything else was great!
Genuine Expedia guest review
Other trip Jan 17, 2015
M.R.
US
5.0 / 5Outstanding
"Great hotel next to lagoon and waterfront"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was great for the price paid - it had several restaurants, two outdoor pools (one pool with salt water!) and a hot tub outside, and great views of the ocean. Most of the front desk and concierge staff were also very very friendly. One front desk attendant was nice enough to provide a very generous late checkout given our circumstances at no additional cost. The pool had its own "pool concierge" where you could rent different equipment and get towels for free. There were also showers designated for after pool use. Finally, the room was very nice - comfortable beds, a balcony, and very pretty modern bathroom/shower. Also had a safe and a small refrigerator. Overall great stay!
Genuine Expedia guest review
Other trip Jan 15, 2015
S.
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Very old building, a small beach, not private. The bridge connecting the buildings smells horrible. Very expensive and bad food.
Genuine Expedia guest review
Other trip Jan 14, 2015
Denver man
US
5.0 / 5Outstanding
"Pleasantly Surprised!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff and Service were excellent. Did not love the beach area, but there are plenty other beaches. Great location close to everything.
Genuine Expedia guest review
Other trip Jan 12, 2015
Pappy
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel itself was beautiful but the food was horrible and at check out they want to add a whole bunch of extra stay charges that we wasn't notified about that's the thing I didn't like being that we had already paid almost $2,000 for the stay for 6 days with breakfast in bed which really isn't in bed you have to go down to the restaurant and eat it's just a $30 past for 2 ppl $15 each and to top it off u have to pay $18 a day for parking when it should be free never again there's much better hotels in San Juan than this one next time I'll shop around first
Genuine Expedia guest review
Other trip Jan 10, 2015
Stephanie
US
4.0 / 5Excellent
"our new year stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
very nice beach, clean, nice aqua bar, facilities are ok, can do any activities and also neary to the downtown condado
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
US
5.0 / 5Outstanding
"hot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Two years in a row I spent my New Years Holiday at the Condado Plaza Hilton. Very enjoyable, weather great. Very pleased with the staff at the Condado.
Genuine Expedia guest review
Other trip Jan 9, 2015
Weezaluv
US
1.0 / 5Poor
"Nice Hotel but terrible management and not clean."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We were given keys to rooms that were occupied with other people. Then we moved to another room where we found hair and smudges on the counters and the mirrors. Lastly we were finally given credit to move to another hotel after 24 hours worth of discussion with the management. This is definitely not a Hilton quality four-star hotel. I would consider it more of a two or three star hotel.
Genuine Expedia guest review
Other trip Jan 8, 2015
dan
US
5.0 / 5Outstanding
"My best stay in a Puero Rico hotel!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Accessible to all the Condado life (day and night) The ocean view was awesome In summary, the best stay on a PR hotel (
Genuine Hotels.com guest review
2 night romance trip Jan 3, 2015
German
US
2.0 / 5Fair
"No beach. They have a tiny lagoon."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    -
No beach except a tiny lagoon. I left and went to the Marriott.
Genuine Expedia guest review
Other trip Jan 6, 2015
Mike
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff at the Condado Plaza were excellent all around. Front desk allowed us early check in upon arrival, we booked a fabulous day trip to El Yunque with the concierge. The wait staff by pool were attentive and friendly. But BEST of all were the housekeeping staff. They not only cleaned the room well every day but made a ribbon on bed with my scarf and a toothbrush holder out of a washcloth for our toothbrushes. Very nice touches!
Genuine Expedia guest review
Other trip Jan 6, 2015
Nicole
US
3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Our bathroom was not cleaned well. Our room had hair on the floor. We will not be back.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
1.0 / 5Poor
"Misleading Hotel..."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
This is not a 4 star hotel... I travel all the time and stay in 4 or 5 star hotels... This hotel Is very misleading and disgusting... The restaurant pikayo or whatever is great.. But that's it you can stay down the street and enjoy the restaruant.. This place is new to expedia - well lets see there guest rating plummet after a few expediaers stay there... Terrible terrible terrible ... It might help if the place didn't smell like a bums armpit.... :)
Genuine Expedia guest review
Other trip Jan 3, 2015
DJ kultivator
US
4.0 / 5Excellent
"Anniversary/New Year's Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Overall, it was a good experience. The free beach right by the hotel was excellent. Facilities were nice. A few minor problems with the room (e.g. Leak and one roach) but didn't ruin our experience.
Genuine Expedia guest review
Other trip Jan 3, 2015
Couple
US
3.0 / 5Good
"Disappointed"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
This hotel is cheaper than many others in Puerto Rico and it showed. The location is ok (the ocean view is great). The biggest frustration was the lack of information about the hotel and surroundings. We found most of the amenities eventually or by accident. We were given an activity sheet for the first couple of days but the only activity we tried wasn't actually on. For future traveler reference, the 'Aqua Bar' is the pool bar although no signage to tell you that, the lagoon is across the street accessible through a not-obvious-carpark and you can get paddleboats etc there, there are no towels available for the pool after 6pm, most of the restaurants are to the left of the hotel not the right, the fitness center is across the road, there's a guest laundry near the pool, and apparently there are buses available from the hotel that might have saved us a lot on cabs. We figured most of this out too late to make use of it. The concierge and front desk were woefully understaffed with a long line of waiting people at nearly all times of the day and evening, so not readily available to help. The wi-fi was very unreliable. The towel service at the pool was slow and involved two queues. The room service was also haphazard with each day various things not getting replaced. All in all a frustrating stay given the price. Making information about hotel facilities and surrounding amenities would have helped a lot.
Genuine Hotels.com guest review
5 night family trip Dec 26, 2014
Miriam
US
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