The only reason why they won't receive a 4 out of 5 stars from me is because they guy that checked us in explained nothing about any of the facilities that the hotel had. He asked for my id and credit card, I assumed it was to verify my identity and card info since I already purchased my trip in full 2 months prior and asked for the 7th Floor or higher […] 2 months prior as well.. But no I was wrong.. After going up to my beautiful room on the 4th floor because he said no room was available higher than that even tho I purchased 2 months in advance, I checked my account and noticed $150 was taken.. I had to call and speak to guest services so that they can explain that it was in the event of an incident, for security so to speak and they also told me about the pool and casino.. All in all, he was the only problem that I had. I would tell you his name but he didn't tell me that either.. Read moreGenuine Hotels.com guest review
"Needing a place to relax"
My stay was quite pleasant. The hotel had many amenties such as good restaurants which were reasonably priced and a decent casino.Genuine Hotels.com guest review
Stayed during Tropical Storm Berta and enjoyed it! Was little disappointed when the casino closed, but once the storm passed it reopened! Hotel is within walking distance to great restaurants and another Casino.Genuine Expedia guest review
"Nice hotel next to Laguna.."
Great experience! Felt safe and everything was closebyGenuine Expedia guest review
Wud of gave 5 stars but I calld early am for room cleaning nd it took till late afternoon after calling twice to get my room cleaned. Other than that, loved it.Genuine Hotels.com guest review
Enjoyed my trip,kids friendly,very resourceful and courteous at the front desk,reliable and polite valet parking!Looking for a near treat!!Genuine Hotels.com guest review
"Loved loved our stay"
We loved just about everything. The rooms were big and clean and new. Only thing we didn't have towels and had to call front desk but they brought them up right away. We loved the variety in pools, loved the hammocks and near the ocean. Truly relaxing atmosphere. Denny's service was very slow two times we went there. Overall we loved our stay and will […] be back. Read moreGenuine Hotels.com guest review
"OK for a Hilton"
Hotel was OK. Not happy about having to pay for a resort fee once we got there. I don't remember ever paying an extra fee when I booked with Expedia before, I guess I'll have to start reading the fine print. Nice beach but crowded. Area was OK, but had to walk a ways to get to shopping or other activities, the description made it sound closer to more […] activities. Read moreGenuine Expedia guest review
We have been here at least a dozen times. It is always a pleasure to stay at the condado plaza. Friendly staff, always ready to help you with any issues or questions you may have. The rooms are comfortable and clean. This time we had an issue with the room and it was quickly resolved by moving us to. A different room no questions asked. The food at […] the hotel is somewhat expensive but we normally go out to either old San Juan or we go to condado to grab a bite. We discovered a food stand by the beach awesome pinchos, and fresh coconuts, they will even spike the coconut for a couple extra $. (Worth it) Overall highly recommend the condado plaza. Can't wait to go again. Read moreGenuine Expedia guest review
I enjoyed my stay, hotel was beautiful and clean. Staff very pleasant and helpful. I would stay there again.Genuine Hotels.com guest review
"This is NOT a Resort..."
Despite what they call themselves, the Condado Plaza Hilton Resort & Casino is not a resort at all. The service is terrible. I've never stayed at a luxury hotel that has no room service whatsoever. If you want something to eat at 11 p.m., you can call any of three restaurants (one of which is the Denny's across the street, dubbed "An American Classic") […] and place a "to go" order, which you then need to go get yourself. Want to hang out at the pool and order lunch and a drink? You practically have to beg one of the roving waiters, who act like you're just there chillin along with them, to come to you and take your order. Want to get up early and sit on the veranda overlooking the ocean with the warm breeze cascading over you? They're mopping the deck around your feet while you sip your coffee. At 9 a.m. Seriously, they have ZERO clue what a resort is. This is a hotel with a pool and a casino. That's it. That's what they should call it. The Hilton Pool & Casino...BYOB. Enjoy! Read moreGenuine Hotels.com guest review
This is a great hotel. I could not believe that I got such a nice stay at such a low price! I loved the grounds and the surrounding of the resort.Genuine Hotels.com guest review
"We really enjoy! The hotel was very accommodating."
We arrived early and the stores our luggage and transported it to our room. The acco adapted lat check out and again stored our luggage since we had a late flight. Everything was more than expected. I will definitely return!Genuine Expedia guest review
"Wait and wait !!!!!!!!!!!"
Check in requested 4 pm but have to wait and wait. They said the room not ready, we asked how long , they said they do not know so we had to talk to the manager, and have to redo the paperwork agrain.Genuine Expedia guest review
"Great staff, uncomfortable beds, crowded pool, etc"
The hotel is ok, definitely not what you expect from a Hilton. The staff is amazing and took care of everything we need. The rooms are outdated and the beds are old and way too soft. The hotel has plenty of amenities, but it's way too crowded and there is no way to relax by the pool or beach when you have hundreds of people screaming around you.Genuine Hotels.com guest review
Our room was very clean and the view was amazing. The pool was crowded and the service at the bar wasn't that great, but the hotel exceeded expectations.Genuine Hotels.com guest review
"Paradise at the caribean"
Great, the swiming pool is incredible, also the beach.... the rooms are good, we didnt like the doors of the bath, its no privacy, you guys need to repair this, i have the solution, contact me, i can help you guys...Genuine Expedia guest review
"A.O -Nice great ambiance"
It's a great hotel enjoyed my stay pool is nice outside bar service is horrible needs improvement on how to serve guest other than that I would go back had a great timeGenuine Expedia guest review
Hotel was nice and fun. Plenty activities for good price at hotel. Drink specials 2 for $10. Excursions decent prices. The overall room rates were a bit expensive. Rates could be $40 lower. Rooms were nice could have been upgrades more. Best views! Best location!Genuine Hotels.com guest review
The hotel was a bit dated but good experience overall.Genuine Hotels.com guest review
great stay!Genuine Hotels.com guest review
"Hilton or Expedia"
Be aware of all the extra resort fees! And don't put your room number on purchases if you are paying cash...they will try and charge you twice!Genuine Expedia guest review
The hotel is really nice and it's a lot of fun. The ambiance is perfect. The one thing was our sliding bathroom door was a little broken but really that was nothing. Loved the beds, the pool was so much fun, and I loved the hot tub at night!Genuine Expedia guest review
"Rooms not ready on time"
We arrived at 6 PM. Check in is 4 PM. Reservation said hold for late arrival. 2 of the 5 rooms were not ready and the parties were given king size bed rooms instead of 2 queens as I requested in the reservation.Genuine Expedia guest review
"Great location, beautiful views"
The Condado Plaza Hilton is nicely appointed and in a great, upscale neighborhood. The room was very clean with all of the necessary amenities. Hotel staff was friendly, helpful, and quick to respond. I would stay here again.Genuine Hotels.com guest review
Excellent. Great Gym facilitiesGenuine Hotels.com guest review
"The hotel was good, but not perfect."
The experience for this hotel is good cause of the gym had a hot tub sauna and a steam room.Genuine Expedia guest review
It was nice but the resort charges and parking fees are way too highGenuine Expedia guest review
"Hotel has beautiful views with great location!"
The hotel was very nice, clean, and modern. We had two rooms, our kids are ages 6, 15, 16, and 17 all enjoyed the gym, the large pools, the public beach, and the pool slide! The swim-up bar was great, the drinks were reasonably priced. If we return, we'll definitely stay there again. Parking is 19.00/night, a bit steep, but maybe that's the norm. Overall, […] I loved the hotel! Read moreGenuine Expedia guest review
This was my third year staying at the Conrad/Condado Hotel. Always a great experience.Genuine Expedia guest review
"9 Day Stay"
We stayed here for 9 AMAZING days at the beginning of July. They staff was all very nice and helpful. Our room was located on the Laguna side. Every morning we would wake up and see paddle boards, canoes, and kayaks outside. The bathroom was set up a little weird and there can't be more than one person in it at a time, but that was only a minor problem. […] The bar has some pretty good drinks and Argeny's makes the best rum and punch!!! I can't remember the exact name but it was nice and strong. The beach that is directly connected to the hotel is a little sad. It's maybe 4000sq/ft and always crowded with people and you can't find a place to sit. If you really want to go to a nice beach that's close to the hotel drive down or take a bus to ocean park beach. It's about a 15 minute drive down the road and totally worth it. And if your willing to drive 45 mins away, you can look at luquillo beach. Such a great beach. All in all I would say this was the perfect hotel for our vacation. If we ever go back to San Juan we will definitely stay there. Read moreGenuine Expedia guest review
"Checked into a dirty room"
Checked into an ocean view room on the 8th floor. Upon entering the room we noticed the TV table not clean, hair on floor behind curtains, dirty floor / carpet not vacuum and hair on pillows/ sheets. I notified front desk to my knowledge she never pass on the information to housekeeping. I called housekeeping to report this issue, they never knew about […] it. Spoke with supervisor of housekeeping informed her about the situation. She had two of her staff come to the room and clean it around nine o'clock neither was happy about it. Will not stay at this hotel again. Read moreGenuine Expedia guest review
"Average hotel without room service"
We were somewhat dissapointed with the quality of the hotel. I didn't find that the hotel represented the high quality the Hilton name stood for. The room was average at best, and not having room service or breakfast was disapointing.Genuine Expedia guest review
It is a good place to stay. The room is clean. The ocean view from the hotel is great. The location of the hotel is both close to old San Juan and the airport. It is very convenient to arrive and start to explore old San Juan.Genuine Expedia guest review
"Not a Hilton quality hotel"
We were so afraid for our safety w forfeited $400 and changed hotels.Genuine Expedia guest review
"Nice hotel! !!"
This was my family and I first visit to Puerto Rico and it won't be our last. This hotel was an excellent choice for us and we will definitely be back.Genuine Expedia guest review
"Easy assess location!"
The hotel is true to its pictures. It is located just on the other side of the bridge leading into Condado and is very convenient to either shopping in Condado or Old San Juan. The rooms are pleasant, with large bathrooms. It has a small public beach that is assessable on the lagoon side, but no private beach on the ocean side. Old San Juan is not really […] within walking distance, so a $15-20 taxi (one way) will be necessary (it varied with every taxi.... go figure!!) If you have plans to spend a lot of your time in Old San Juan, I would recommend staying in that section of the city to save $40 a day on taxi cabs. If your interested in spending time more on the Condado side, this hotel will suit you nicely. Read moreGenuine Expedia guest review
"Not hilton quality"
Would not return.Genuine Hotels.com guest review
very nice staff, clean, close to everything,it is a great hotel my group love it from my 2year old grandchild to my 57 year old boyfriendGenuine Expedia guest review
Very modern and beautiful rooms. Even our view of the city was beautiful. Small private beach and Lagoon access make it extra nice if you don't want to travel to another beach.Genuine Expedia guest review
We had a gorgeous view from our room. Room was modern and nice. Staff was very helpfulGenuine Hotels.com guest review
"Great service. love this hotel."
Cant wait to come and stay again. very relaxing. great service. very nice at the front desk. quick check in and out.Genuine Expedia guest review
"another great stay at Condado plaza hilton"
great room great price, proximity to the beach was an issue, lagoon beach was overcrowded but overall a good place to stay.Genuine Hotels.com guest review
Great hotel for the $$$$. Food was outstanding! Pool area was very nice and clean. Great for a family vacation.Genuine Expedia guest review
"the manager was great as well as the staff"
Plenty of activities to do, great location to the main road and Old San Juan, great drink specialsGenuine Expedia guest review
"Ehhh it was just OK"
Hotel location is great. Can walk out to many restaurants and Denny's is right there for when you don't feel for going too far for breakfast. Don't go to Cafe Caribe on the M floor... the breakfast is horrible!! The room was just OK. The bathroom is pretty small and there is a nice balcony that you can walk out on and relax. Overall, if you're not too […] picky and you get a cheap rate then you should stay here. Read moreGenuine Hotels.com guest review
We stayed at this hotel because we were heading to a wedding. The service was great and housekeeping was awesome as well.Genuine Expedia guest review
"Long weekend in PR"
Rainforest was really nice. A lot of things to do in Old San JaunGenuine Expedia guest review
"Hotel is ok, but beach is small in lagoon,"
this hotel is rate good 3 . Nice for the kids, but if you would like to enjoy beach, I'm not recommend at all. Hotel has small beach, it is public beach in lagoon, right with highway, I was so disappointed. Location is good, very close to restaurants and shops. 10-15 min walk to the nice beach. It shows kids club, but it only small room with limited […] games and without supervision kids. Food was ok. Read moreGenuine Expedia guest review
Enjoyed the entire facility. Beach , pool, and the food. This is what PR is all about.Genuine Expedia guest review
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