"I had higher hopes for the Condado Plaza Hilton!"
I would recommend staying here since the location is great and view is beautiful; however, I would caution that the room amenities are limited (no freezer in the mini-fridge & no microwave) and the hotel staff in general is not helpful and often rude and inconsiderate. The Concierge was the only helpful person and he was great! Again, the view is awesome […] but the hotel resort fee is overpriced for what you actually get. Its worth a stay one-time just to see the beautiful area but not sure I would go back. Read moreGenuine Expedia guest review
Nice relaxing location. Close to a lot of restaurants and local markets. Bus transportion to old San Juan reasonable 0.75 cents! Not much of a beach area but still nice. Go to the local liquor store to buy your snacks and drinks it's much cheaper.Genuine Expedia guest review
"Did not want to leave."
This hotel was beautiful. Everyone here was very helpful and polite. The rooms were large, clean and beautiful. The beds were very comfortable. The pools were clean and not crowded at all. Our beach was very clean. I really didn't want to leave Puerto Rico. It was by far the best vacation I had ever been on only next time I would plan on staying more […] days. I would definitely come back to this hotel. Read moreGenuine Expedia guest review
"Decent hotel but charges for everything"
This hotel is decent for the price, I was disappointed that Expedia doesn't include the resort fees when you purchase. The beach near the hotel is small and dirty. They have staff near the opening of the beach making sure they alert you of charges (such as sitting under an umbrella) I thought that would be included in the resort fees. The pool is nice, […] you have to give your name and room number to get beach towels, if you don't return them you will be charged. There is no room service and you must indicate when you want housekeeping to clean your room, they don't do it automatically under the guise of 'conservation'. It is pretty far from Old San Juan I recommend renting a car because the bus doesn't run on a set schedule. The ocean view room is amazing. The casino is nice as well. The Denny's on the property is slow but the food is good. Read moreGenuine Expedia guest review
"the view was fantastic."
every thing about our trip was great. We stayed 10 days and did everything we wanted to do and more. very nice vacation. relaxing.Genuine Expedia guest review
Loved everything about it have nothing bad to say clean beautiful and very good serviceGenuine Expedia guest review
Would not recommend this hotel to anyone. It has a man made beach with dirt not sand, the beds are so uncomfortable and the tv was a 18inch. Save your self the trip and go to la concha.Genuine Hotels.com guest review
My stay at this hotel was an amazing experience. Everything you needed is either in the hotel or walking distance. The room was always clean and the staff was helpful courteous and very knowledgeable. I had an awesome time. I have told all of my famiky and friends about the hotel. When i return thats where i will be staying.Genuine Hotels.com guest review
"It's getting old"
Hotel is 80's and since that not renovated. Also the expedia price did not include the resort fee which was another 20USD per day which we found out at the check-in. Breakfast was according to expedia included but when arrived, we found out that the included breakfast has a limit of 15USD. 2 eggs and a coffee - that's what you get for that ...Genuine Expedia guest review
This hotel was very nice. It was located in a remote location, that was accessible to lots of restaurants. A far as the room, it was very update, but the comfort of the bed was horrible. I suffered from back pains the entire time that I was there. Also, with your stay its required to put a credit card on file for damage fees, that is $50 a day. And […] they do put a hold on your card. Overall. Nice hotel and friendly staff. Read moreGenuine Expedia guest review
The hotel is at a great location close to restaurants and a short drive to old San Juan. We went with friends who had never been to Puerto Rico and they left with a great impression of the hotel and the island. They loved the casino, the pool area and the peace once in their room. The beach is very small but the water is so clear you can see the fish […] approaching you. It is also a good area for snorkeling. The rooms are not big but they are very clean. The weekend we stayed there was a Jazz Festival which we walked to with phenomenal music. It was fun. The hotel serves breakfast outside by the pool and it has a nice bar. Overall it's a good hotel to stay at. Read moreGenuine Hotels.com guest review
"Great place to stay ."
Great experience, my kids loved it too. There was plenty of room for all of us, close to beaches too!Genuine Expedia guest review
The hotel was good for the price. Kids we'll enjoy the slide, as my niece would go any where else. But the cafe service could be faster.Genuine Expedia guest review
"Hotel was close to beach and local restaurants."
We only slept in the hotel, so for this purpose the room was fine. The entire lobby looks the same as it does on website, wonderful and hip! The actual room was less desirable but an awesome bed. Balcony could have used new patio furniture, it was rusty. But over all it was ok, I don't know why but we had to continually ask for extra towels and wash […] cloths. Not a bad stay for the money. Read moreGenuine Expedia guest review
"Very Nice Hotel Close to the beach"
Really nice Hotel on the beach. Staff was friendly rooms were beautiful. The only thing I did not like is that cleaning only gave me clean towels 3 out of 6 days and bathroom shower glass had built up mildew.Genuine Expedia guest review
"Cost of food at the hotel"
Very pricey for the amount of foodGenuine Hotels.com guest review
"On the Beach"
The room was very big and clean. I loved the balcony over looking the water. The bed was very soft the eating places are in walking distance. The beach across the street. The Dennys in the lobby was great food and good service. I was in room 1060 the bathroom had some mold on the wall. Over all I would stay at this hotel the next time I visit.Genuine Hotels.com guest review
The Condado Plaza Hilton is a beautiful hotel and everyone was extremely nice and helpful. My room was great. The city view was amazing. The pools were especially fantastic!! I stayed there 14 years ago and again now and the next time I go to PR I will also be staying there because the hotel was beautiful, the pools and beach were right there (no need […] to travel to enjoy the waters) and it was walking distance from many restaurants and shopping. I would definitely recommend this hotel. Read moreGenuine Expedia guest review
"Very nice hotel"
I really like this hotel it has different pools and a beach. The atmosphere is nice, calm, quiet. the rooms are very clean and the service was very nice. The hotel is a very good location near everything, nice restaurants. It also has Denny's that is 24 hours. Also has parking lot a little bit pricy. I loved my stay at this hotel. i would go back!!Genuine Expedia guest review
Great! Rooms needs some upgrades No too much entertainmentGenuine Expedia guest review
"Wonderful get a way"
Our stay has been very relaxing for the whole family. Other than water sport activities being overpriced, food was a little high, and room toliet paper a bit rough....our stay was great. The Staff here have been fantastic!!! Our room was very clean and beautifully decorated. Overall, I would recommend this hotel. If I had a dollar for every time our […] daughter went down the slide at the pool, I probably could have paid for our trip. Pool time was perfect. Read moreGenuine Hotels.com guest review
"Thoroughly Enjoyed Our Stay. Maximum relaxation!"
The Condado Plaza Hilton is built for relaxation and enjoyment! Situated 10-15 minutes from the San Juan airport with cabs readily available upon arrival to take you for $20 fee (for 3 of us!). From start to finish my family and I enjoyed ourselves. Check-in and out was smooth. Staff was professional and pleasant. The hotel is beautiful. The rooms, […] the layout, the clubs, bars, lobby -- all beautiful. Upgrade to ocean view room you won't regret it. 2 outdoor pools, private beach, outdoor jacuzzi. Live DJ every night, sports lounge, couches and lounge chairs all over the beachfront property. Hammocks between palm trees in front of the ocean. The room was gorgeous. Two queen beds, so comfortable. Room included all the essential amenities. Restaurants and casinos on the premises. Starbucks! In either the direction from the hotel there are things to do. To the left can be found restaurants and shopping within walking distance. To the right is a bus stop where for 75 cents you can go to Old San Juan (15 minutes) and jump on a trolly for free that will take you all around the town or jump on the ferry for 50 cents to Catano. Once across the ferry $3 will take you to the Barcardi distillery for a free tour and two free drinks!! Read moreGenuine Expedia guest review
"Not a good hotel"
This isn't a beach front property it has a lagoon, the water pressure is weak and the water doesn't get hot. Pool bar is a rip off $85.00 for 5 shots the hot tube didn't get hot it was luke warm I told the desk to have a engineer come fix our shower they forgot ridiculous resort fee of $23.00 per day. I would go back to the Dominican again first better […] rooms better service. Bottom line avoid this hotel false advertisement on a lot of stuff they show on their website. Read moreGenuine Expedia guest review
The hotel was nice, eventhough is pretty old the lobby is beatiful..... I would recommendedGenuine Hotels.com guest review
"My Favorite Hotel"
I've stayed at this hotel multiple times and I keep coming back to it. I've stayed at other places but the staff if very friendly and the accommodations are great. The ocean view rooms have an amazing view :)Genuine Expedia guest review
quite happy, would definitely stay there again.Genuine Hotels.com guest review
"holiday Inn is better"
I was really disappointed ther service sucks ther bed sucks the bathroom is to small the towel had stain I spent way to much money on a bad hotel when could gone to a holiday Inn were it's cheaper and is probly the sameGenuine Hotels.com guest review
Though the view was amazing, the room was in desperate need of a deep clean and updating. There was a cigarette burn in the middle of the couch next to a huge stain. The grout in the shower was in need of a deep clean. The Sauna, Steam Room, and Jacuzzi in the gym were all broken, and the Jacuzzi outside by the pool was freezing cold. If I would have […] known this prior to booking my stay, I would have gone elsewhere. Read moreGenuine Expedia guest review
"great destination site"
will definitely book again for a longer stay. my family totally loved it.Genuine Hotels.com guest review
"It was nice but...."
It was a nice hotel however I suppose that the rooms are a little old now and some things should be done like checking to make sure that ventilation is working. My room smelled of mildew. The little sectional in the room smelled terrible of mildew. Our towels and things did not dry unless on the balcony and the ac was poor. I don't like to sweat while […] asleep. Other than that, you cannot beat the view. Read moreGenuine Hotels.com guest review
Very nice. Very quiet. Very safe! Even better than expected. I can't wait to return here next year!Genuine Expedia guest review
The bathroom was too small. There was repair work being done close to our room early in the morning--- drilling and hammeringGenuine Expedia guest review
"Ready to Return"
Loved my stay!Genuine Hotels.com guest review
"Excellent hotel close to everything.."
The only thing I did not like is that you have to pay hotel fees.. 18 percent extra... Everything else is excellent.. It has a Denny's Restaurant inside the hotel open 24 hours.. Would definitely go back...Genuine Expedia guest review
"A great hotel that didn't meet all my expectations"
Condado Plaza is a great hotel. They have a lot of amenities that can keep you entertained: four pools including a Jacuzzi and a salt water pool, a semi-private beach, a casino with live singers every night, etc. However, for a hotel with such a great list of amenities and such a great location (only 5 minutes away from old San Juan if you drive), you […] would have higher expectations in terms of cleanliness of the rooms, timely check-in, responsiveness to complaints about the room, etc. It does not live up to "Hilton" standards, and does not belong to the usual 4-star hotels league. It is just a better 3-star, in my humble opinion. Read moreGenuine Hotels.com guest review
Condado Plaza is a lovely hotel. Great view from the Ocean view rooms. Great food. Fabulous Pina Coladas. Front desk service is painfully slow. Website says breakfast is included - it is not included. I would go there again and just take a big deep breath before going to the front desk.Genuine Hotels.com guest review
The hotel is listed as a four star hotel but I didn't think it was that extravagent. I guess I was expecting more from a four star, i.e., fresh flowers, mints on pillow, etc. the little things that makes a stay remarkable. It seemed more like a regular two-three star hotel within the states. It is a nice hotel but definitely not four star standards […] . Read moreGenuine Expedia guest review
"Very nice views and accommodations"
Excellent. I would recommend it even though it was very busy.Genuine Expedia guest review
"Modern hotel in beautiful San Juan"
Pros: -3 gorgeous swimming pools, 1 with "in pool" bar -Location on cove, is great for snorkeling (cheap rentals!) and family swimming--swimming outside the cove=heavy surf. -Great location: short walk to restaurants, shopping. Starbucks next to lobby. -Huge bathrooms, beautiful views both city side and ocean side. Cons: -Sliding bathroom door didn't […] offer good privacy, came out of slider, was generally awkward -Room was generally clean, but not pristine--starting to show small signs of age. Not a big deal. Read moreGenuine Expedia guest review
"Great place to start."
We began at The Condado Plaza Hilton and traveled around Puerto Rico. The plaza Hilton was a great place to start. The service and rooms were great. I was a little disappointed in the pool, but there was a beach right down the street. Overall, good experience.Genuine Expedia guest review
Hotel rooms are in need of renovations ! Nothing is really included and if you book with Expedia they still charge you a 20 dollar a day resort fee plus tax and don't tell you about it until check out! Only thing I liked were the pools and beachGenuine Expedia guest review
Loved the location, the pool is open 24/7, right next to a small beach and minutes away from a bigger one, awesome view day and night.Genuine Expedia guest review
"the stay at condado plaza hilton"
my stay was wonderful, the pool and proximity to the beach and old san juan was great. but most of all the ocean view was beautiful from the hotel grounds. the music by the pool could be a bit more on the loud side, as it was a low.Genuine Expedia guest review
"Nice but noisy"
Overall the experience was pleasant. The grounds were kept up and the rooms were clean and comfortable. The restaurants were excellent and it was easy and safe to walk to nearby attractions. The one big drawback to our stay was the paper-thin walls of the rooms. We could EVERYTHING going on in the rooms next to us, and with guests coming and going all […] night, doors were slamming and keeping us up. If you are a heavy sleeper, no problem. But if not... Beware. Read moreGenuine Expedia guest review
"Dissapointed considering price and location"
While the hotel is in a great location there were several disappointments with our stay: 1. the room: no towels upon arrival (none- how does that even happen?), the iron had a residue on it that ruined a pair of shorts, the fridge did not work, sink was not draining unless stopper was fully removed. 2. The parking staff here was by far the most unfortunate […] part of the experience- very rude. 3. Oh, and by the way, there IS a resort fee (this wasn't listed on the site when booking) at the time we stayed it was a surprise of an additional $23/day Read moreGenuine Hotels.com guest review
"Nice hotel close to beach"
I enjoyed my stay. Very relaxing. Clean Food was good.Genuine Expedia guest review
"Not best place to hang post-check out"
Impossible to find the one man (Why was there only one person who had a key to the women's shower? Why did the manager not have a key? Why didn't female staff-- only male staff-- have a key to the women's shower room?) with the key to the shower room. After waiting for 30 minutes for him, and having 4 people spin in circles allegedly calling him (including […] the manager), I had to give up to go to the airport in salt water. Thanks for not providing what you said you would provide, Hilton. Read moreGenuine Hotels.com guest review
Had a great time!!! Love the hotel and beach! Beautiful view!Genuine Expedia guest review
"Room for 1"
Had a great time at this hotel. Th bartendars inside the hotel and at the pool where fantastic. Loved my hotel room and balcony view. Overall a great experience. Thank you!Genuine Hotels.com guest review
"They will take advantage of you"
As the title says, here they will look for all the possible ways to take advantage of you as a tourist and charge you for everything. Supposedly they don't own a parking lot for the hotel so you have to pay about 20dlls per day for parking your car... The people at the front desk are really rude and always bitter, they were never helpful at all...Genuine Expedia guest review
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