"Exploring Alaska with our Son"
We chose WESTMARK because the location was the best between where my son lives and works. We were wonderfully surprised by the sincerity of the staff. The staff truly make the place a five star hotel. We were greeted by the entire front desk staff and the bell man every time we entered or departed. The open room with sun flowing through as well as the […] balcony view were bonuses. Dining and having a glass of wine in the dining/bar area were grand experiences. Vicki, the waitress/bartender is another great assess at WESTMARK. We came as strangers and left Alaska as friends to all we met at WESTMARK. WE love to walk and explore an area when we travel. Centrally located in the heart of Anchorage, Westmark was situated to the best sights as well as highways. We will return to Anchorage in the fall and we will again stay at the WESTMARK. There is no need to look for another place when we've found such a warm, welcoming, comfortable place. THANKS!!! Patty and Tom from MN Read moreGenuine Expedia guest review
Many things were bad about this stay! Upon arrival desk clerk looked like she had slept in her uniform and was slightly terse. Next we found out we had to pay for parking. The room had a bit of a mildew smell or stale tobacco. Upon departure we found even though we had used on street parking the night before we were still charged for parking. I would […] never stay here again and do not reccomended it to anyone. Read moreGenuine Hotels.com guest review
I enjoyed the stay.Genuine Hotels.com guest review
"Close to meetings and stores and parking was easy."
The staff was always helpful and room service was a plus.Genuine Expedia guest review
"Not as nice a hotel as I was expecting.."
My wife and I stayed in Anchorage for several nights. While we were there we stayed at two different hotels - both served our needs but there was a big value difference between the two. The price was almost identical. Here is my summary: Westmark ANC Hotel, Expedia 3 star hotel/3.6 customer rating, Economy room, king bed - older hotel, decent size […] room, tiny bathroom, medium sink area, small flatscreen TV, refrigerator optional (was requested on Expedia but never provided or mentioned), doors/hallways noisy Dimond Center Hotel, Expedia 3 star hotel/4.4 customer ranking, King non-smoking room, king bed - newer hotel, large size room, large bathroom, medium sink area, large flatscreen TV, refrigerator standard but small, doors/hallways were quiet. Read moreGenuine Expedia guest review
"Great hotel for the price!"
For the price the hotel was excellent! Loved having the balcony and the staff is extremely friendly. They are renovating so ask for a room on 9, 10, or 11. The restaurant was excellent, good food, friendly staff.Genuine Hotels.com guest review
While on my stay at the Westmark I found the hotel to be satisfactory. The room was a bit small but I did not need much room. The thing I want to warn other customers about is transportation. I have come to expect any nice hotel to offer a free shuttle to and from the airport. When I called the Westmark for a shuttle I was informed they did not offer […] a free shuttle. The did give me the number of an independent shuttle service I could call and use. I did this and the pickup at the airport was only about 10 minutes. Not bad. The charge was $10.00. Guess the price of the room just went up. For my return to the airport I called the shuttle service three hours prior to the time I needed to leave and made a reservation for a pick up. At the appropriate time I went down to the lobby to wait for the shuttle. The front desk clerk told me he would double check with the shuttle service. After a quick phone call he told me they would be late and that that happened very often. I ended up taking a taxi to the airport. Cost was $20.00. If you decide to book a room at the Westmark plan on an extra fee of $20.00 to $40.00 dollars. Now if you are driving you may think your fine. Think again. If you take your own car to the Westmark you will pay $12.50 to park it. I will not be staying there again. Read moreGenuine Hotels.com guest review
"Convienent location for mall"
Great staff very friendly- rooms are comfortable. Wifi worked excellentGenuine Expedia guest review
"Nice place, traffic loud."
I enjoyed staying here. Be careful at night as I was approached by a stranger. I do no like to pay extra for parking!!!Genuine Hotels.com guest review
"Centrally located for all our adventures"
Everbody went out of their way to be helpful and courteous. Everything was clean, supplied with all our needs.Genuine Hotels.com guest review
"Not ever again"
I booked a king suite when I checked in they didn't say anything about not having the room I paid for when I walked into the first room it had two small beds that they called double beds which looked like two twin sized beds. So I complained they acted like it was my fault so they put in what they called a double queen which looked like two full sized. […] I have a queen at home and those beds aren't queen. They said they would take some off the cost so I was like ok fine. Then I got the bill and they charged me for the king suite which I didn't stay in. I go to anchorage a lot and I won't be going here again Read moreGenuine Expedia guest review
Great staff. very friendlyGenuine Hotels.com guest review
The staff was extremely friendly and helpful. The price and room quality for the downtown location was very reasonable.Genuine Hotels.com guest review
"Not worth the price"
I paid a for a nice hotel (based on the chain) in a convenient location. However, I could have selected a hotel two blocks over, paid less and would have gotten complementary breakfast and inclusive parking. Also, the rooms weren't much fancier than other, more moderately priced hotels. I must say that the hotel service was excellent. The front desk […] staff was very courteous and the in-hotel restaurant staff was very nice even when came around closing time after our travels. So, if you're looking for good deal, I would recommend a different hotel. Read moreGenuine Hotels.com guest review
We had to stay at the Westmark while a plumbing issue was taking care. We had spent a few nights at a "cheaper" hotel and had an awful experience (going to go to small claims court bad). Westmark was awesome from the minute we walked in the lobby. It snowed a couple of nights of our stay and when we went to the car the next morning they had brushed […] it off for us. Worth the little extra, you truly get what you pay for. Read moreGenuine Hotels.com guest review
"beds were so uncomfortable"
Other than noisy hallways and hard beds where you could feel the spings digging into you it was good. The room was clean, people were politeGenuine Hotels.com guest review
comfortableGenuine Hotels.com guest review
wonderful front desk employees room spacious-convenient to activities concerned with the IditarodGenuine Hotels.com guest review
"Good location if you are going to the PAC"
Hotel staff friendly, rooms nominal, few amenities,(microwave, fridge, poor TV reception). Charged $12.00 for parking. I have stayed here before and never paid for parking.Genuine Expedia guest review
"Stayed here while visiting UAA"
This hotel is reasonably close to both the airport and the university in downtown Anchorage, allowing us to experience the flavor of the city during our visit.Genuine Expedia guest review
"Some great staff but management is crooked"
We had to stay an extra day. We were quoted a price by the front desk. After we made the deal, the manager called back twice to raise the price. My husband called corporate and corporate fixed it. All the staff was great. Some were outstanding. The chef who cooked weekday breakfast was skilled and pleasant.Genuine Expedia guest review
"In the heart of downtown Anchorage"
Great location, close to shopping and restaurants. Parking was sparse, but there was a large public lot behind the hotel, you just needed a new parking pass each day to avoid being ticketed. Friendly staff and clean room, however a bit outdated. New bedding would go a long ways to making this a GREAT hotel.Genuine Hotels.com guest review
The morning front desk people where so nice! The rooms were alright, beds where terrible unfortunately.Genuine Hotels.com guest review
"They lie on the ad"
The hotel was clean, quiet and comfortable but there is no mini fridge or microwave in your room or hotel. There are also no gas stations or grocery stores within walking distance. However the bus station is very close. Every room has a nice balcony. Very comfortable bed.Genuine Hotels.com guest review
"Hotel not what we expected"
Must pay to park... No breakfast service ... Room... Hard bed, dirty rugs, restroom, just straddle the toilet or step into the shower to close the door... Room Layout odd, one person wants to watch tv from the bed and the other from the chair, doesn't work. No channel sheet to see what's on, no option for HBO or movie rentals. No frig, no microwave. […] Rooms not sound proof, it was loud enough to wake me up. When asking where the comp breakfast service was we were told to go to a restaurant, nicely. Read moreGenuine Expedia guest review
I enjoy staying at the WestMark hotel every time I go to Anchorage. The staff is extremely friendly and willing to make my stay a pleasant one. I am less than satisfied by the service in the restaurant. The waitress asked what I wanted when I stood next to the "please wait to be seated" sign and begrudgingly gave me a table. I had to request a menu […] after sitting at my table for a while, and she was unfriendly during the entire dinner. I also pulled several strands of hair out of my salad, which was pretty gross. I chose to walk to other restaurants after my first meal. Read moreGenuine Hotels.com guest review
"good staff but bad rooms"
The staff was great. But the rooms were old and outdated. There was a smell that lingered. The beds were hard and not easy to sleep in, the bath towels felt like they were washed with bearly any soap and not fabric softener, and the shampoo, body was and conditioner was in dispensers, who knows how long the have been sitting there. Who knew if it was […] expired. I had a view of the bay but there also was construction down the street so you can see the cranes and construction works. The coffee was gross. Read moreGenuine Hotels.com guest review
I was very happy with my stay. The staff was very accomodating. My room was comfortable. I would recommend this hotel.Genuine Hotels.com guest review
"A value hotel in downtown Anchorage"
Convenient location, free wi-fi that really works, free newspaper, clean and friendly staff.Genuine Expedia guest review
"Very Down Town"
very nice n comfortableGenuine Hotels.com guest review
"OK place to stay in downtown Anchorage"
I stayed at the Wesymark for 2 nights for a business visit. The front desk staff was friendly and helped me with airport transportation. The room was fine but had a lot of street noise. I prefer to have a refrigerator for medicine, but made do with an ice bucket. The hotel is in a very good location for popular restaurants and downtown offices. The […] restaurant served a decent breakfast, but if you want something smaller and less than $10 you have to choose items from the ala carte menu. Read moreGenuine Expedia guest review
I have nothing bad to say. I liked the westmark. Good location. Friendly staff. Clean. Will return soon.Genuine Hotels.com guest review
"close to downtown Denina center"
don't care for the parking, had to park in city parking garage block away.Genuine Expedia guest review
"Excellent downtown location"
The stay was nice. The rooms were dated and could use updating. The room had everything and was in excellent working order. Shower was great and heat was working! TV was also working well.Genuine Hotels.com guest review
"Lied about free shuttle"
It was between this hotel and another expedia showed a special book this room amd bonus free shuttle it whowed a wrapped gift with "free shuttle" so I picked this one. After flying from Florida I arrived with a huge suitecase and small child. No shuttle. I called the hotel and was tpld no there is not a free shuttle there is not any shuttle. I was told […] tpo gp find bac they may take me. I was floored. My sister called the hotel and aas given a phone number after she yelled. I called and was told 20.00 and in an hour or so the comapny will come. I endd up with a taxi so either expedia owes me or the hotel. Read moreGenuine Expedia guest review
"Nice hotel in downtown Anchorage"
The weather in Anchorage during my visit was very cold but tolerable. The hotel was very warm (a nice fire place as you enter the lobby) with resturaunts near by. The resturaunt in the hotel has good food but also has limited hours.Genuine Expedia guest review
okGenuine Hotels.com guest review
"Front desk ruined it"
Convenient location downtown. Front desk staff was plain rude at check-in. Bell Boy/Concierges was very friendly and helpful. Very limited parking. Plan to pay $12 to $15/night to park. Hotel offers zero free parking. Room was not well cleaned at all and over hotel cleanliness was poor.Genuine Hotels.com guest review
"Downtown location for New Year's Eve"
We stayed here after skiing for the day at Hilltop. 7th floor room with partial view of New Year's fireworks (nice surprise).Genuine Expedia guest review
Great room and rate for the Fire and Ice Celebration downtown.Genuine Hotels.com guest review
"New Year's Eve"
My fifth stay at this wonderful hotel and it never disappoints! I regularly request a particular view and the front desk is always accommodating. Centrally located in downtown Anchorage. And one of my favorite things about the rooms are the incredibly soft sheets - every time.Genuine Hotels.com guest review
First night I checked in at midnight after long trip from Iowa the room they gave me was very cold probably 60 degrees. I complained next morning and they changed rooms to one with. HeatGenuine Expedia guest review
"a step away from meetin place"
courteous atmosphereGenuine Hotels.com guest review
"excellent customer service"
nice room and convenient location in downtown AnchorageGenuine Hotels.com guest review
Good value and close to shopping.Genuine Hotels.com guest review
"good restaurants across the street"
Every thing went very well. It was a medical trip to Anchorage.Genuine Hotels.com guest review
I was very disappointed with my stay. The front desk called me at 10:30 a.m. and told me I was taking up two parking spots and I needed to move my vehicle. Really, the other two vehicles on both sides of me we're improperly parked. I just parked between them. They asked me to move my vehicle one way or the other. I did this which left only space for […] a bicycle to park next to me. I forgot to mention, I'm cleaning my car off in a snow storm. I asked the Security guard are we okay? "Yes, was the response. At 2:30 a.m. I get a call from the front desk, "you need to move your vehicle, your taking up two spots. I go down, they had changed shifts and obviously didn't communicate. They asked me to move my vehicle the other direction. This left enough room on the other side for a bicycle to park. I was very annoyed, because I had to wake up at 5:30- am to catch a plane. I probably will never stay at this hotel again. Even though I got a great price for the two days that I was there, there I am willing to pay a little more for better customer service. Read moreGenuine Hotels.com guest review
Parking was extra, 12/day. 2 out of the 3 days they did not have parking and I had to park 3 blocks away on the 4th floor of a parking garage. No breakfast. Layout of room was terrible. TV did not face the bed.Genuine Expedia guest review
We had reserved a room based on the pictures on expedia. We were given a room that did not match the pictures. When we asked the front desk they looked at the pictures and saw that they did not match the rooms/prices they were associated with. Although the mistake seems like it was on expedias end, the front desk person switched us to the room that […] we thought we were getting. This was a perfect example of how customer service is supposed to work. I would definitely stay here again based on the customer service. Read moreGenuine Expedia guest review
The heater fan was too loud. Couldn't sleep peacefully.Genuine Hotels.com guest review
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