"Excellent downtown location"
The stay was nice. The rooms were dated and could use updating. The room had everything and was in excellent working order. Shower was great and heat was working! TV was also working well.Genuine Hotels.com guest review
"Lied about free shuttle"
It was between this hotel and another expedia showed a special book this room amd bonus free shuttle it whowed a wrapped gift with "free shuttle" so I picked this one. After flying from Florida I arrived with a huge suitecase and small child. No shuttle. I called the hotel and was tpld no there is not a free shuttle there is not any shuttle. I was told […] tpo gp find bac they may take me. I was floored. My sister called the hotel and aas given a phone number after she yelled. I called and was told 20.00 and in an hour or so the comapny will come. I endd up with a taxi so either expedia owes me or the hotel. Read moreGenuine Expedia guest review
"Nice hotel in downtown Anchorage"
The weather in Anchorage during my visit was very cold but tolerable. The hotel was very warm (a nice fire place as you enter the lobby) with resturaunts near by. The resturaunt in the hotel has good food but also has limited hours.Genuine Expedia guest review
okGenuine Hotels.com guest review
"Front desk ruined it"
Convenient location downtown. Front desk staff was plain rude at check-in. Bell Boy/Concierges was very friendly and helpful. Very limited parking. Plan to pay $12 to $15/night to park. Hotel offers zero free parking. Room was not well cleaned at all and over hotel cleanliness was poor.Genuine Hotels.com guest review
"Downtown location for New Year's Eve"
We stayed here after skiing for the day at Hilltop. 7th floor room with partial view of New Year's fireworks (nice surprise).Genuine Expedia guest review
Great room and rate for the Fire and Ice Celebration downtown.Genuine Hotels.com guest review
"New Year's Eve"
My fifth stay at this wonderful hotel and it never disappoints! I regularly request a particular view and the front desk is always accommodating. Centrally located in downtown Anchorage. And one of my favorite things about the rooms are the incredibly soft sheets - every time.Genuine Hotels.com guest review
First night I checked in at midnight after long trip from Iowa the room they gave me was very cold probably 60 degrees. I complained next morning and they changed rooms to one with. HeatGenuine Expedia guest review
"a step away from meetin place"
courteous atmosphereGenuine Hotels.com guest review
"excellent customer service"
nice room and convenient location in downtown AnchorageGenuine Hotels.com guest review
Good value and close to shopping.Genuine Hotels.com guest review
"good restaurants across the street"
Every thing went very well. It was a medical trip to Anchorage.Genuine Hotels.com guest review
I was very disappointed with my stay. The front desk called me at 10:30 a.m. and told me I was taking up two parking spots and I needed to move my vehicle. Really, the other two vehicles on both sides of me we're improperly parked. I just parked between them. They asked me to move my vehicle one way or the other. I did this which left only space for […] a bicycle to park next to me. I forgot to mention, I'm cleaning my car off in a snow storm. I asked the Security guard are we okay? "Yes, was the response. At 2:30 a.m. I get a call from the front desk, "you need to move your vehicle, your taking up two spots. I go down, they had changed shifts and obviously didn't communicate. They asked me to move my vehicle the other direction. This left enough room on the other side for a bicycle to park. I was very annoyed, because I had to wake up at 5:30- am to catch a plane. I probably will never stay at this hotel again. Even though I got a great price for the two days that I was there, there I am willing to pay a little more for better customer service. Read moreGenuine Hotels.com guest review
Parking was extra, 12/day. 2 out of the 3 days they did not have parking and I had to park 3 blocks away on the 4th floor of a parking garage. No breakfast. Layout of room was terrible. TV did not face the bed.Genuine Expedia guest review
We had reserved a room based on the pictures on expedia. We were given a room that did not match the pictures. When we asked the front desk they looked at the pictures and saw that they did not match the rooms/prices they were associated with. Although the mistake seems like it was on expedias end, the front desk person switched us to the room that […] we thought we were getting. This was a perfect example of how customer service is supposed to work. I would definitely stay here again based on the customer service. Read moreGenuine Expedia guest review
The heater fan was too loud. Couldn't sleep peacefully.Genuine Hotels.com guest review
"Relaxing comforting great view"
It was comforting and relaxing evening staff were very nice and helpful. Room was very clean and quite linens could use some updating but I know that could run a pretty penny.. Others would definatlly stay there again..Genuine Expedia guest review
"Great Customer Service!"
We stayed at the Westmark Hotel at the beginning of our trip and the end of our trip - last week of September. The GOOD - The staff was very accommodating and helpful, comfortable pillow, shampoo in the bathroom is always refilled, walking distance to shopping and entertainments. Restaurant prices are very reasonable. There are plenty of Restaurants […] to choose from. The BAD - paid for parking and had to switch tags if there's not enough parking where allocated, there were cigarette butts left on the balcony "it was a no-smoking room", bathroom curtains had a very bad smell, took us a day to figure out where the smell is coming from. We notified the service desk on our way out. Great price if you are on a budget...and ask for a nice view of the city :D Read moreGenuine Hotels.com guest review
Everything was great except the tub was disgustingly dirty. There was hair and what looked like someone had dumped a dustpan out in the tub. I had to rinse and wipe out the tub before taking a shower because there was no way I was going to step into that.Genuine Expedia guest review
Room was very comfortable and service was wonderful keep up the excellent workGenuine Hotels.com guest review
"Customer Service was AMAZING"
we were in town for our son's surgery and the staff really went above and beyond in making sure that we were comfortable and had everything we needed to care for our son. Their extra attention really made a huge difference.Genuine Expedia guest review
booked through expedia twice on this hotel, this time i was charged $150 by the hotel, when i called, they said that i smoked in the room. my husband and i do not smoke and told the manager, even gave her the name of the houseekeeper. i was told they will refund my money, so far it's been 4 days and still no refund. i've always been a fan, i might be […] looking at other hotels instead. Read moreGenuine Expedia guest review
"3 out of 5 is right"
There were no signs of bed-bugs, cited in an earlier review, and I checked, the room was small, the hotel is oplder, been remodeled I guess, signs of this in the re-finishing of the bath tub. TV selection and positioning in the room not very good, no comfortable place to sit. The food in the restaurant was pretty good but only ONE single malt scotch […] and they call themselves an English Pub? Wait staff was OK. Have to pay $12 per day for parking, that was beyond the charge for the room, brought the cost back up to better places closer to where I need to be. Good view of the city and peek-a-bo of the mountains and water. Read moreGenuine Hotels.com guest review
"Vacation to Alaska"
Location and neighborhood were great (brewery is right across the street) but the rooms were a throw back to the 90's the TVs weren't flat screen and the door to the balcony was soaking wet due to condensation. Hotel staff was great and everyone was pleasant. I would stay there again.Genuine Hotels.com guest review
"Don't stay here!!!"
Upon arrival at the hotel I tried to check in. We already made reservations via hotels.com when I got there the front desk guy told me there was no such reservation. So I had to go print out my conformation feom hotels.com. He still could not find it so he had to give us the rate they were giving us. We tried to find a parking spot but there wasn't […] any. I went in and asked for a parking pass which is free at most hotels. We were charged $12 for this pass which was stupid. After we left I looked in our bank account and we were charged twice for the room. I am still trying to gey refunded and still waiting to hear from them. Read moreGenuine Hotels.com guest review
The check in staff was very polite and got us checked in promptly. We went to our assigned room to find one of the beds not made and a shopping bag laying on the floor. We went back down the the desk, they checked their list and it showed the room had been cleaned. They re-assigned us to a different room, the clerk escorted us to the room making sure […] everything was ok, which it was, just ok. The rooms were not very big at all and the beds were very small. There was a lack of plug-ins near the beds and the ones that were nearby were so loose you couldn't keep whatever you were plugging in, in the socket, it just fell right out. At about 0530 in the morning we were awoken to our bed shaking as well as the walls vibrating with some sort of music coming from another room. I went out to the hallway to check the rooms directly next to us and there was no noise, went back into the room and called the desk to make a complaint as we thought the noise was coming from below us. After approximately 10 minutes and everyone in our room now awake, the music was still going, walls still vibrating, I dressed, went down to the room below and knocked on the door to the offending room...a female and at least 2 males were in the room with the music going. I told them to turn their music off, it is 5:30 in the morning and went back to my room and called the desk telling them I had taken care of the problem since they took so long. I was extremely disappointed with their very untimely response. Read moreGenuine Expedia guest review
This is not a new hotel, but not old either. Nice place to stay, central to downtown Anchorage, can walk to many restaurants or other downtown sites. Well priced, less that many others in the area, friendly and helpful staff.Genuine Expedia guest review
"My first and my last stay at this hotel"
We arrived early and even though our room was completely ready for occupancy, we were charged $20 to check in early. The room was on the 11th floor out of 14, yet there was a water leak in the sitting area and we had to be moved. The new room had sliding glass door problems but we were able to manage it. The room was uncomfortably warm all night even […] with an open window and the air blowing. The hvac froze even though it was only set at 61 and never got below 70. There was construction and unruly citizens throughout the afternoon and evening. The bed was very uncomfortable and the pillows were too small. There was water in the lobby but no coffee because there was a cafe. The breakfast at the cafe was decent but overpriced. Overall - will not return to this hotel and will not recommend it. I do not like being irritated with my surroundings. We also paid $12 per day to park onsite. Read moreGenuine Expedia guest review
Thought it was going to be one of the classier hotels in Anchorage, but looked like it nothing had been changed since the 70's, including the bed sheets. TV was one of those really cheap old tiny ones and wasn't even in a spot where we could watch it from our bed. Pillows were tiny and uncomfortable along with the worst sheets I've ever seen - scratchy […] and nasty, wishing I would have brought my own. Paid $12 for parking and didn't have a place to park once the whole time we were there. Ended up having to find a parking garage and walk in the freezing cold all the way back to the hotel, which is the last thing I wanted to do at 8 months pregnant. There was no microwave anywhere in the entire hotel, no breakfast, no pool, nothing. Definitely the bare minimum here and horribly rude staff at the front desk too. Also, someone puked all over right at the entrance and no one cleaned it up, for the whole time we were there they just had a "Caution Wet Floor" sign next to it. Pretty gross. Read moreGenuine Expedia guest review
"Great location for downtown"
This was our second time staying at this hotel and we were very pleased with the staff's service.We had problems with our car and the staff helped us. The Solstice Cafe have a very reasonable price and good food.Genuine Expedia guest review
"Comfortable hotel right downtown."
Hotel staff responded to every request, pleasant & friendly. Room temperature easily adjusted, very comfortable.Genuine Expedia guest review
"Great cutomer service and care"
I was so impressed with the front desk, housekeepers, bellman, everyone. Not only was the hotel convenient to the Convention Center, the concern for individual guests was sincere and total. I had mailed a box before I was to check in, but the post office and mail system somewhere between Salt Lake City and Anchorage failed me - I sent the box at big […] expense - it left SLC on 10/16 but even though sent PRIORITY mail, it didn't get to the hotel until after my Convention event was over, on 10/23! In the meantime, staff at the hotel did eveything they could to track, pick up and deliver it, but the US Mail never did help in any way. I appreciate this kind of help! Read moreGenuine Hotels.com guest review
The room I stayed in was clean. The front desk people were friendly, helpful and answered any questions I had. There was no mini fridge in my room. I've stayed at another hotel that had one for a previous trip I took and I missed that feature. There are a lot of restaurants, bars, 2 liquor stores, 2 coffee shops and the 5th Ave Mall that are close by, […] some that are just across the street. Since it's down town, at night the traffic noise was a little much at times. That would be my only complaint. Read moreGenuine Hotels.com guest review
The room is very old and smell mellow the bed and pillows is very uncomfortable. My husband and I could not sleep because of the road noise and uncomfortable sagging mattress. We will not stay here again! Stay away if you want to sleep at night.Genuine Expedia guest review
Good. Area to improve: (1) heater not working in room, only blowing cold air,(2) morning waiter did not know what a parfay was, nor was it available,(3) after ordering a cappacino coffe in morning, had to go Starbucks, because the one I ordered was nothing but a cup of coffee and a little milk.We like staying at the West Mark because of the locatio […] n. Read moreGenuine Hotels.com guest review
everyone was very nice,Genuine Hotels.com guest review
"Great Hotel- Great Location"
Very nice hotel with good staff.Genuine Hotels.com guest review
"needs updating and replace ceiling panels"
the carpets need cleaning and in the hallway 6 ceiling panels were missing. Walking back to my room on the 6th floor something dripped on my head and grossed me out. the front counter said oh its raining out so it has to be that.. Really raining in the middle of the hotel floors..Genuine Hotels.com guest review
"Staff was friendly and helpful"
The hotel was adequate. Staff was friendly. Conveniently located. Fair value.Genuine Expedia guest review
"The hotel is adequate"
the hotel staff was nice and our room was reasonably priced, the room was clean (except when our tub started to back up), the beds were very small, and there is a lot of of street noise , the parking situation is pretty ridiculous, and I brought an hdmi cable so we could watch net flix on our tv... But the tv's are the old school tube style. The restaurant […] is excellent a little on the pricy side but our food and service were excellent. Over all the room is a good no frills place to sleep that is down town. Read moreGenuine Expedia guest review
Hotel was clean and staff was friendly. Would have liked more TV channel choices and really would have preferred the king bed we asked for.Genuine Hotels.com guest review
"downtown location, walking distance to shopping"
whenever i travel to anchorage, i stay at different hotels. this hotel was clean, staff was helpful, bed comfortable, but did not like the fact that they charge $12 for parking.Genuine Expedia guest review
The room was terrific; the staff was amazing. However, the parking situation is terrible. I was charged $12 per night for a parking space. I'm in my 70's, and have some physical disabilities. When I returned from my meetings after 9:30 p.m. Friday and Saturday, there wasn't a parking space to be had. I was told I could walk two blocks away and park […] in the parking garage or I could wander the streets looking for an empty parking space. I cannot and will not do that. On Friday night, the night manager gave up his parking space (a block away) for me and walked me back to the hotel. On Saturday night, the only available space was a handicap space. I don't usually like to use those as others may be more impaired that I am but, I used my ADA tag and parked there. Staff was wonderfully accommodating but you really need to do something to keep spaces available for your patrons. I observed several people parking in your lot and walking across the street to the Glacier Brew House. Read moreGenuine Hotels.com guest review
The hotel looked old and so did the bedding. The room did not look like pictures. Don't know of I would have made the reservation if I had known beforehand.Genuine Expedia guest review
The Westmark Anchorage could have been a better stay. I got in to a room right across from an ice machine and staff break room that was noisy.. I asked twice to be moved and got no relief. Parking is a problem. It is limited and unclear explanations allowed me to earn a $35 parking fine. Staff always had smiles but could not provide much depth... wrong […] directions from hotel, initial refusal to make change for vending machine, adequate explanations of what property is hotel parking and what is not. Bed was always made, bathroom alwats clean and trash always emptied. Cost on Hotels.com good.... that made the trip tolerable. Read moreGenuine Hotels.com guest review
"Loved that we were walking distance from the mall"
Loved that we were ably to just walk to the mall and a lot of resteraunts. The parking was frustrating as there is a very minimal amount and you have to pay $12 a day!!Genuine Expedia guest review
The "hold" for incidentals showed up as a hard charge on my acct, hoping it will come off as promised. Not too in love with this system, felt I wasn't trusted not to raid the mini bar (there wasn't one) or steal towels. Too bad.Genuine Hotels.com guest review
"HORRIBLE CUSTOMER SERVICE"
The employees (especially the managers) are extremely rude! They argued with me and tried to make me feel bad. I never received any sort of apology or compensation for being inconvenienced and mistreated. Besides the rude employees, the rooms were small and there is extremely few places to park. The room was clean and it was nice to be down town, but […] I will meet stay there again Read moreGenuine Hotels.com guest review
Clean, Comfortable, and Convenient for Downtown Anchorage site seeing.Genuine Hotels.com guest review
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