"EXCELLENT CUSTOMER SERVICE FROM "VENUS"..."
When we arrived Saturday ( April 12,2014 ) Me and my friend wasn't expecting what we received ! Venus greeted us with a legit ( real ) pleasant smile and tone, ( If i didn't know any better i would have thought we were her first customers for the day! ) She was extremely Courtesy, Polite, Nice, Funny, etc. ( I could go on and on and on .. ) We appreciate […] the perfect example of EXCELLENT CUSTOMER SERVICE from her, Our room was beautiful, the breakfast was amazing! We will definitely be back in the future ( If the lords will. ) Read moreGenuine Expedia guest review
Response by Marriott Atlanta Norcross Thank you for your positive comments. We are so glad you enjoyed your stay with us. I will pass along your great feedback to Venus.
"No enough facilities in room."
Prefer some other hotel, with better facilities. Rooms are of average quality.Genuine Expedia guest review
Response by Marriott Atlanta Norcross Thank you for your feedback. I am sorry that we did not meet your expectations. We are beginning an extensive renovation later this year and hope that you will reconsider staying with us the next time you are visiting the Atlanta area.
"Nice hotel in Norcross, GA"
Pros: great staff, clean rooms Cons: no fridge in room, no trash bags in room, pool n hot tub dirtyGenuine Expedia guest review
"our stay at Marriott ATL"
overall, very good. We have stayed at this Marriott several times - all good. my wife checked us out, so I didn't get a chance to tell the desk about: elec. outlet in bathroom did not work (it was not the GFI - I tested it); outlet just outside the bathroom did work, but the hair dryer provided in the bathroom did not work (fortunately we brought […] a hair dryer from home…). The knob on the stem that operates the bathroom sink drain came off in my hand/would not stay on (wish I had some super glue…) Some of the HD TV channels were crystal clear and sharp, but more than half of the other channels were so bad (grainy interference, noise) that they were virtually unwatchable. I’m not just being overly picky – it’s just that I don’t expect these things from Marriott, and I should have made it a point to tell the desk. Read moreGenuine Expedia guest review
No blankets left! Requested 2 double beds but got a king instead for both our rooms! Our stay was horible!!!!!Genuine Hotels.com guest review
I booked 2 nights for a little getaway with my husband, I had a bit of trouble with checking in but it was sue to the Hotels website not the staff and they were very nice and helpful fixing it. The only thing our room didn't have was a mini fridge but we thoroughly enjoyed every minute of our stay!! We also got the free breakfast with our room and the […] buffet was awesome so was the waitress!! Read moreGenuine Hotels.com guest review
"Very run down"
This hotel is very run down. Years of poor maintenance has taken it's toll. The hotel has resorted to booking large cut rate groups. On our stay there was a high school basketball team taking up most of the hotel. Although the staff tried hard they were impossible to control and the kids kept us up all night. The rooms were seedy, the windows had failed […] and were clouded over, tub didn't drain and nightstand lamp didn't work. The telephone made a loud annoying buzzing noise whenever you used it and we had to use it a lot to call the front desk over the basketball kids. I will say the staff worked hard and was very helpful. Read moreGenuine Hotels.com guest review
loved loved loved it very nice clean room bed sheets was very comfortable and clean. house keeping service was polite. just needed more cleaning of the jacuzzi out by the pool but it was nice too. very professional spot.Genuine Hotels.com guest review
"Had a wonderful stay..."
We stayed here on a short vacation to Atlanta. The hotel is a little older but it was clean and very comfortable. The staff was wonderful, very kind and helpful. It was convenient to everything! We definitely recommend this hotel for your stay.Genuine Expedia guest review
"Pretty nice for the price"
We just we to the hotel for a little getaway. It was in the very back of a industrial park - which driving through it to get to the hotel we thought we were in the middle of nowhere - it wasn't until we left that we realized that a half a block the other direction was all kinds of shopping and restraunts. The pool and hot tub were terrific! We needed […] extra blankets and it took the front desk a LONG time to get them to us and that was only after a second call to the front desk. Read moreGenuine Hotels.com guest review
My stay was good .We are planing our stay in July for our reunion so I tried a one night stay.Genuine Hotels.com guest review
Response by Marriott Atlanta Norcross Glad to hear you enjoyed your stay, we hope to make your stay with us in July even better. Best Regards Jessica Coane Director of Sales and Marketing
Stayed for two nights very pleased with the staff and the room. The pool and jacuzzi area is my only complaint, the pool was very dirty and had micro organism floating on the top of the water, and so did the jacuzzi. But other than that the rest of the hotel was good.Genuine Expedia guest review
I only needed this for one night. I don't think I'd want to stay more than 2 nights max. This hotel has the Marriott name, but is NOT a Marriott. I got this room for $69 and when I saw that price for a Marriott, I jumped at it. But as it turned out, I'm glad that's all I paid. The desk staff were very polite, nice and tentative. The lobby was clean […] and nice. The rooms were ok but not what you'd expect with Marriott. The cleaning crew was still cleaning at 6 pm on my floor when I arrived and then at 8:15 am the cleaning lady was going down the hallway knocking on every door saying "housekeeping, housekeeping". You could hear every single knock and every single word. When she got to my room and did the same, I barely had time to get from my bed to the door before she opened it to come in. (and we're talking 5 feet from the bed to door). To make matters worse, the walls are so thin, that I could hear the conversations in other rooms and even hear the people next to me peeing in the toilet !!!!!!! Not the best nights sleep ! Like I said 1 night ok, 2 , pushing it. Average hotel with a nice lobby and front desk people. Read moreGenuine Hotels.com guest review
"Better than expected"
Very nice hotel, decent location depending on what you're in town for. The staff is very courteous.Genuine Hotels.com guest review
I book this room through Expedia and when I got there the room only had two double beds and not two double with sleeping sofa which i was told. Well, anyway the front desk clerk Terrance switched my room to a king size bed with a sleeping sofa which accommodated my family. I couldn't asked for a better person to help me.Genuine Expedia guest review
"Very Nice Stay"
Comfortable and cleanGenuine Hotels.com guest review
I requested a handicap accessible room there were two beds 1 bed was broken with the broken leg behind the bed and behind the bed full of dust no refrigerator it appeared it had not been updated since 1980 that's the first time I've seen in Marriott in that conditionGenuine Hotels.com guest review
"Great location; Older Marriott"
The service was great! The price was in line with the age of the hotel. It was a good night's sleep for us. However, the rooms are older and I rated the cleanliness low since I could see dust under the TV cabinet. The bed was easy to sleep on. The room was small, but comfortable. We were able to fit our daughter's "pack and play" easily. It was a place […] to stay on our way somewhere and it met and exceeded our expectations. There was No smell or scent to the room. That is something I hate about some hotels on the lower end price range. I would stay here again. Read moreGenuine Hotels.com guest review
We were not satisfied with that stay. We booked a room for 2 adults and 3 children and got an confirmation from hotels.com. But this room was much too small for us 5 and the 2 double beds were so small, that sleeping was almost impossible. I don't know, how 2 adults should sleep in such a "double-bed". I had expected Queen size, but it wasn't. Additionally […] the room had no refrigerator and the milk for the coffe was addled. Breakfast was quite good, but offered no omelett at the weekend!!! Overall it was a poor stay, not satisfied. Read moreGenuine Hotels.com guest review
When i visit atl myself. And friends. Will continue to stay there.Genuine Hotels.com guest review
.Genuine Expedia guest review
MY STAY WAS WELL, IT WAS NICE AND CLEAN, NICE AREA, PRICE WAS GOOD, FRIENDLY STAFF. WILL COME BACK AGAIN.Genuine Hotels.com guest review
"Welcoming Staff! Excellent Customer Service."
I traveled with my granddaughter. She was so excited to see this nice hotel and everyone treated her special at the front desk, etc. They put us in a room close to the swimming pool. The gentleman as the desk (in a suit) walked out to my car in the parking lot and brought in our luggage. It was raining. My only disappointment was that I selected this […] particular hotel over some other because of the indoor pool. While my granddaughter and I were in the pool creating wonderful memories (she is nine) approximately 10 little girls and two ladies came in. The little girls were very excited. They were celebrating someone's birthday. They basically overtook the pool so we finally just got out and left. They were obviously having a great time and enjoyed the party. The lady was taking pictures of them and we were included in some of their pictures while we were in the pool. I didn't really care for having my picture made in my bathing suit by strangers. It felt somewhat like an invasion of our privacy. I was surprised the hotel allowed renting our the pool for birthday parties (they were local). As a guest of the hotel, and an opportunity to enjoy precious time with my granddaughter, it was frustrating. Overall we had a really nice stay and we did get to swim a while before the party started. Read moreGenuine Expedia guest review
Brunch closes too early on week days. Room service was good. Could stand a bath area remodel. Overall good.Genuine Hotels.com guest review
"stayed in trip, restaurant and bar were great"
Friends and I had a great time. will definitely be coming back. Front desk and bar star was amazing. House keeping was very helpful and polite.Genuine Hotels.com guest review
It was very nice in every way. The only complaint that I have is that the sofa bed was not comfortable at all. My poor daughter. But I would stay there again.Genuine Hotels.com guest review
"Housekeeping could be better!"
Overall the hotel is fairly nice, but we were disappointed to find dirty drinking glasses in our room. The housekeepers must not look closely at anything. The glasses had dried, gooey coffee stains in the bottom. It had obviously been there awhile without being washed! Everything else was fine, we just didn't use the glasses.Genuine Hotels.com guest review
"From Detroit to Atlanta"
My overall experience was pleasant, until the elevator had broken down and the stairs was the only option. The bathrooms are quite small, well or so at least it seemed due to the door, toilet, and shower position; but that is minor. I would come and stay at this location again and recommend it to others. It is conveniently located by many stores, shops, […] businesses, and many options to eat. Thank you Marriott I enjoyed my stay!!! Read moreGenuine Hotels.com guest review
The hotel staff and experience was amazing. She loved it, the kids loved it and we will definitely return.Genuine Hotels.com guest review
Very nice hotel room for the money will stay there againGenuine Hotels.com guest review
Good Hotel but the Tiaras competition was not a the hotel on that night, little girls running around the restaurant screaming. Not a peaceful night at all, on the morning it was the same at 7am.Genuine Hotels.com guest review
"Nice hotel centrally located"
Nice place to stay. Somewhat older rooms, but clean and comfortable. Great breakfast, freshly cooked and great service.Genuine Expedia guest review
"Number of beds not guaranteed!"
We needed double beds, therefore that is what I booked. Per Expedia and Marriott the number of beds is not guaranteed. We got one king size bed instead plus rollaway bed. Not good for families with more than three people in your party.Genuine Expedia guest review
"Next to a shopping center"
Stayed for two nights. The beds were very comfortable, the pillows especially. The pool area has a vaulted ceiling with exposed beams which is lovely. The restaurant area looks unappealingly like a cafeteria. The drinks at the bar are good.Genuine Expedia guest review
"very professional staff"
The staff made the older Marriott equal to the new ones. Yes, the facility was older, but the charm and atmosphere was unbeatable. I will stay there everytime I visit the Atlanta area.Genuine Expedia guest review
"Family night out"
Our family has been to this hotel a number of times and we enjoy it. Hotel staff are very helpful. One negative is they need to keep eye on childern in the pool area. There is alot of rough play by some.Genuine Hotels.com guest review
It was to short of a stay, I will return very soon. Thanks, :)Genuine Hotels.com guest review
"Solo female traveler"
Hotel was exceptional, I will definitely return. I loved the fitness center, with indoor pool/hot tub in close proximity to each other. The outdoor area was also very pleasant. Overall it was just a very good experience.Genuine Expedia guest review
"gps took us the road less traveled"
The hotel was very clean and comfortable and the staff wonderful.Genuine Hotels.com guest review
"Convenient to the place am am visiting."
The second pull out bed is in bad shape. Requested for double bed room on my reservation, and upon arrival, but still not granted for 3 straight nights. Otherwise the hotel is good.Genuine Hotels.com guest review
Not worth the priceGenuine Hotels.com guest review
Dissapointed about conditions of marriott..never go againGenuine Hotels.com guest review
"Nice hotel for location"
Overall our visit was pleasing, I would say considering it was a Marriott brand hotel, i expected it to be a little nicer but it was still a very comfortable stay. The shower jets were amazing and the bed was comfy.Genuine Expedia guest review
"GREAT FOR BUSINESS"
CLOSE TO MANY ATLANTA BUSINESSES AND RESTAURANTS (Drive)Genuine Hotels.com guest review
They said I had a free breakfast buff when I ck in when I ate they I did have had to pay 29.76Genuine Hotels.com guest review
"Nice and affordable"
We were traveling with a large party (9) and needed two connecting rooms. We got upgraded to two of their top floor connecting suites; one room with a king bed, and one room with a king and a pull out sofa. The rooms were very small but serviceable and clean. We did have to ask for sheets, blankets, and pillows for the pull out sofa. Also asked for […] more towels and a roll away bed. All our requests were handled promptly. The mattress on the roll away was way better than the very thin mattress on the sofabed. In hind site, our original idea of two connecting rooms with 2 double beds in each room would have served us better - but we were only staying one night. The pool is completely indoors, not overly warm but not cold either - goes from 3ft to 5ft. It was small but served us and the kids fine until 6 large semi-adults joined us and decided to start rough housing. The spa tub's jets weren't working but the water was nice and hot. We had a hot and cold buffet breakfast included with our stay at the on-site restaurant, lots of fruit, yogurt, eggs, bacon, grits, etc. All the kids seemed to enjoy it. Would stay again, but would definitely get the standard 2 double bed room next time. Read moreGenuine Hotels.com guest review
"Good Location, bad hotel food"
Hotel food was very bad. Suggest to go OUT to eat, as there are many restaurant around. pools is too small to swim.Genuine Hotels.com guest review
Response by Marriott Atlanta Norcross Thanks so much for taking the time to offer feedback about your recent stay with us. I am really sorry to hear your food was not up to your expectations. We generally hear positive comments about the food here but I will definitely get with our Chef and pass along this feedback and see if we have made any recent changes in our food offerings and use your feedback as a training opportunity. I hope you will stay with us again very soon.
I believe the hotel is usually a very Nice place to stay, unfortunately when we stayed, there were a lot of football player kids on our floor who ran up and down the halls and knocked on doors. I loved the indoor pool, but we were unable to enjoy it due to it being full of the same kids occupying it during the times we were there. We asked for an extra […] blanket and the hotel staff said they were out of blankets. Prices for Aleve were outrageous, 4 dollars for 2 pills and the back of the box had a price of 1.89. We would stay there again, but hopefully it will be a better experience. Location was perfect, bed was comfy, staff were nice. Read moreGenuine Hotels.com guest review
This was the best hotel my family and I have stayed at for the price.Genuine Hotels.com guest review
"Room is noisy"
Confirm twcie with hotel.com to get two queen bed. but, get king size bed.Genuine Hotels.com guest review
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