I enjoyed my stay!Genuine Hotels.com guest review
Great stay-- friendly staff, comfortable bed. Would stay again!Genuine Expedia guest review
Great hotel. Staff could be trained better. They were talking on the phone while checking me in. Which was fine and all but I didn't't feel like they were personal.Genuine Expedia guest review
I had an early morning event so went to bed early. The alarm clock in room next door went off after midnight. It rang for half an hour before I call the front desk. The lady said she would check. It rang for another halb an hour so I called again. She said she would check. After another 10 minuets, I had to dress up and went down stairs to find someone. […] There were two ladies there at the front desk and no body else around. Giving me all kinds of excuses for not doing anything, and even stupidly offer to change my room. One of them told me there was someone in the room so she couldn't go in there. I knew that's a lie. If someone was in that room, probably was in trouble already since the alarm clock was not turned off for that long. I couldn't sleep for the rest of the night. I want my money back! Read moreGenuine Hotels.com guest review
Response by Marriott Atlanta Norcross I am so sorry to hear about your recent experience! I know that getting a good night's rest is of the utmost importance when staying away from home. I have shared your comments with our Front Office Manager so that he can research what happened and make necessary improvements. Thank you for sharing your feedback.
Great!!!!!!!!!! Everyone was very helpful and i will in the future be staying here again.Genuine Expedia guest review
"Employees were 5star"
Staff at this hotel were friendly, professional, better than I've seen at more expensive hotels. The hotel looks a little worn in places but very clean. The grounds are beautiful and my room was spotless. Even the housekeepers were friendly always saying good morning.Genuine Expedia guest review
"Stronger oversight of franchised hotels needed"
Hotel is in need of attention. Chain seems to have fallen, while the Hilton chain is steadily improving. Long time Marriott Rewards member that has been repeatedly dissapointed by the conditions of some of their . LocationsGenuine Hotels.com guest review
We just had a short one night stay. Room was clean & comfy. Staff was nice. I would stay here again.Genuine Hotels.com guest review
Great!Genuine Hotels.com guest review
Overall the stay went well! However, I was truly surprised that the rooms didn't have microwaves or refrigerators! This could add a great plus to the stay of customers. In addition, free internet! How is it that lower scales hotels can provide free internet and a hotel of such quality and on a much greater scale can't or won't!Genuine Hotels.com guest review
"Good place to stay"
The overall stay was great. It could of been perfect. However, I didn't get my pre-order of breakfast even though I filled out my order and placed it on my door handle outside my door before 12:00am as they clearly said I needed to do. The I came out the next morning and saw that the order form was taken. However, I did not received my breakfast.Genuine Hotels.com guest review
"Close to family"
It was great! The staff was very nice and informational. They made the changes to the room I requested with no problem. The gentlemen at the front door was very nice and friendly when greeting us. Will definitely be back!!Genuine Hotels.com guest review
I was disappointed with my stay in this hotel. I had read the reviews ahead of time, and they were all great so I was looking forward to staying here. We opted for this hotel over staying in downtown Atlanta due to costs, and decided to take MARTA instead. The closest station isn't too far, and that part was great. My problem with the hotel was that […] there were holes in the wall in our room, our tv didn't work when we checked in and it took them 3 hours to send somebody to fix it, and that the staff at the front desk on our first night were very rude. Won't stay here again. Read moreGenuine Hotels.com guest review
Clean and comfortable! Amenities are great and the small touches too - coffee and water in the lobby, little shop on the premises and walgreens right across .... Great stay !Genuine Expedia guest review
Small rooms but clean and comfortable. Safe surroundings and well lit parking.Genuine Hotels.com guest review
"Will not return"
Chose this hotel based on proximity to the meetings I was attending and ratings which turned out to be inaccurate. The hotel is dirty, dingy, damp and has a permanent odor. The room had an air conditioner which cycled on every 15 minutes with a loud abrupt noise that kept me up all night. The hotel had a damp odor and the lobby smelled like old foo […] d. Read moreGenuine Hotels.com guest review
Response by Marriott Atlanta Norcross I am sorry that you did not enjoy your recent stay with us. It sounds like you may have had an air conditioning unit that may have been leaking and in need of repair. We are continuously performing preventative maintenance in the rooms and will be sure to continue checking the air conditioning units. We are beginning an extensive hotel renovation later this year and hope you will revisit us when the renovations are completed.
"Nice hotel with excellent staff"
The staff turned a bad weekend into a great one, and they didn't even know it. They just had the most amazing customer service!Genuine Expedia guest review
"confort & convenience"
We enjoyed our stay and had no problems whatsoever.Genuine Hotels.com guest review
Roims wasn't ready on time..and they did not give you right information like they did not tell me i needed a scarcity deposit.Genuine Hotels.com guest review
Loved the treatment from the front deskGenuine Hotels.com guest review
"Fives across the board. No complaints at all."
Very friendly front desk staff. The room was clean. The location was close to several stores, gas stations, and restaurants. I only had to stay 1 night because I was staying with family the next 2 nights at another hotel for a family reunion weekend. Had it not been for the family activities and commitments, I would have happily stayed at the Marriott […] Atlanta Norcross all 3 nights. Will stay there again the next time I visit Atlanta. Read moreGenuine Hotels.com guest review
"Ok Hotel for the price."
It took 2 hours to check in ( original time was 3pm, rooms were not ready for over 20 guests!!). Front staff needs lots of hospitality training during busy hours, they lost their "cool" many times. Rooms were okay, food was not bad. Nice to have room service, even though they are not the best, food was good. Worth paying room with breakfast included. Pool […] was tiny, good for little kids to have fun, not adults. Read moreGenuine Expedia guest review
Response by Marriott Atlanta Norcross Thank you so much for your feedback. I am so sorry to hear about the delay in checking in as this is not the norm for us. I have addressed the concern with our Front Desk as well as Housekeeping Departments so that we can make any necessary improvements.
My family stayed here total 2 nights from 8/30 to 9/1. I requested two double bedroom but what I was offered was a king bed room. I had to stay there for 2 nights which hurt my back due to space issue. The manager named Richard just said it wasn't guaranteed. Very easy to say so. The bigger issue happened on 2nd day. We came back from Stone Mountain […] Park, the room wasn't cleaned at all. The room looks very messy and ugly. Of course, we didn't post the ' Do not disturb' sign. When I talked to the clerk and Richard to complain about this, they didn' apologize to me at all but asked me if I hung the sign on the door lock instead. This was not Marriot you might imagine. Due to this, I had to make my wife and two little kids stand out until the maid cleaned without vacuum cleaning. When checking out, the manager on day shift asked me about my stay and apologized but I am still dissapointed with their treat. This should be shared not to let them repeat same mistake. I felt humiliated for 2 days. Read moreGenuine Hotels.com guest review
"Nice Hotel in Atlanta- Convenient to get anywhere"
I just wanted to say the staff was awesome and nice. Especially Hans!! While checking in he was most positively the most pleasing and pleasant person I have ever had contact with!Genuine Expedia guest review
Could not have asked for moreGenuine Hotels.com guest review
The air conditioning did not work in neither of the rooms I was in. My first room stood at 86 degrees and my family could not sleep they moved us and that room never went below 72!!!! Don't stay here during the summer it is very hot and uncomfortableGenuine Hotels.com guest review
We enjoyed our stay. My stay was comfortable and the hotel was very clean.Genuine Expedia guest review
Not the most up to date hotel but it was clean and the staff was friendly. I would stay there again.Genuine Expedia guest review
The price was good. The only real downside was the small beds. Most hotels offer at least a queen in rooms but this hotel only offered double beds. With 4 of us in the room, it would have been more comfortable with larger beds. I did notice that the bed skirt in the room looked like it hadn't been changed in quite a while..there was some moldy looking […] residue on the side closest to the night stand. I wouldn't expect that this would be something that would get changed every day, but I would think it should be changed and washed at least weekly. On another positive note, the desk staff was very friendly and always addressed us by name. Other employees in the hotel also were friendly. Overall, it was a good value for what we paid. I would certainly consider returning if we are in the Atlanta area. Read moreGenuine Hotels.com guest review
"Comfortable Hotel...True to Marriott Brand"
Excellent service and food. The front desk was tenacious in making the accommodations a positive experience. The pillows were a little uncomfortable but I requested more and received them in a timely manner.Genuine Expedia guest review
No microwave no refrigerator pool suppose to be heated was freezing. Breakfast buffet was less than desired. Was sad after reading description on Internet and talking to desk.Genuine Hotels.com guest review
Overall the hotel stay was nice. The staff was nice and ptofessional. I would recommend this hotel to others.Genuine Expedia guest review
"It was a very restful night."
It was a very nice hotel and the individuals that worked there were all friendly and courteous!Genuine Hotels.com guest review
we booked this hotel with 3 adults and two beds preference. we were assigned a room with a king bed and we were told there were no two beds room available when we checked in. It was midnight and too late for us to take any other action, one of us had to sleep in the sofa beds. It was not comfortable at all. I am not sure if it was Hotel .com 's fault […] or Hotel's fault. it was a really bad experience for us. Read moreGenuine Hotels.com guest review
Response by Marriott Atlanta Norcross I am so sorry that we were not able to accommodate your room preference for your stay. We try our best to meet everyone's needs but sometimes the requests outweigh the availability. The summer has been a very busy time for us but I hope you will give us another opportunity to exceed your expectations the next time you are visiting our area.
I didn't like it spent my time thereGenuine Hotels.com guest review
Response by Marriott Atlanta Norcross I'm so sorry that you did not enjoy your stay at our property. We hope that you will give us another opportunity to exceed your expectations the next time you are traveling to our area.
"One night stay"
Just a one night stay for a family visit. Always like the Norcross Marriott. I've been staying here for more than 15 years, and it's always a pleasant venue.Genuine Hotels.com guest review
The rooms reminded me of a motel. The breakfast should have been complimentary, Shucks the Wi-Fi could have been complimentary too. I've never booked a Marriott property and now I see why. I will stick to my Hilton properties from now on. Venus at the front desk was very accommodating though; my TV didn't work properly, the doors hinges were broken […] and toilet flooded on my last days stay... Never again!!!! Read moreGenuine Hotels.com guest review
very nice place to stay when on a trip. close enough to major attractions (I suppose everything is about 30-35 min drive), courteous staff, excellent breakfast.Genuine Expedia guest review
Loved and would use it againGenuine Hotels.com guest review
"so rude a emplyee"
terrible. so rude front desk staff. I reservated 2 bed room. but I got a one king bed room. She said to me, we don't have 2 bed. Baby crib was broken the part.Genuine Hotels.com guest review
Response by Marriott Atlanta Norcross I am so sorry to hear of your experience with our front desk staff. We receive many requests for rooms with two beds and sometimes the number of requests will outweigh the availability. Regardless of availability, you should have received a friendly warm welcome and I am sorry you did not receive that as this is not typical for our staff. I have shared your feedback with our front office manager so that he can address the concern. Additionally, thank you for the information regarding the crib. I will have our engineering department take a look at all of our cribs.
I love it and going back in AugustGenuine Hotels.com guest review
Close to shopping area and restaurants, their services is good with indoor poll; but there no break fast.Genuine Hotels.com guest review
"A place were value and cost are king"
It was very nice,will return for a great stay.Genuine Hotels.com guest review
"Great 1 nighter"
Room was great and perfect for the purpose of the stay. The hotel staff were very friendly, and check-in was a breeze.Genuine Expedia guest review
Tubs needs cleaning.Genuine Hotels.com guest review
I was just there for one night but I was well rested.Genuine Hotels.com guest review
"Convenient to wife's hometown,Norcross."
Y'all need to refresh the checkin event. I came in from a tough drive,the desk clerk could have said,"hi,did you have a good trip from North Carolina,are you just getting off the road ? Welcome,thanks for staying with us. None of that said,she checked me in,gave me the room key and said,"your all set". I said "o k where do I go"? Room 236. O K how do […] I get there? Where do I park? Where is a cart for my bags. No carts,oh here comes one,someone else grabs it. I asked if that was the 'one and only cart,oh we will get a cart. Am I at the Marriott ? This is turning into a nightmare,as I went to my car people were wondering why I was talking to myself. We finally got settled in the room and had a good evening at wifes 50th high school reunion.Bet your desk staff did'nt know why we were there there..... Again, y'all need to upgrade the checkin 'event', lots of details need attention. Read moreGenuine Hotels.com guest review
"Not like other Marriotts"
I reserved the double queen room online, but they told me they can only give me a king size bedroom.Me,wife and a 2 year old, that was not what I expected.I asked if I can use the room to change and I would come back around 10pm so they can give me a double queen.Answer was negative.I requested crib before I left and I left around 4pm.When I came back […] it was 10pm and there was no crib in the room.The baby was already asleep and I did not bother calling the guest service to bring the crib because of the noise they would make if they brought it at that time.The room was not clean and I found a hair from a previous guess on the bed.Our room was so close to the pool and teenagers were making a lot of noise.I could not sleep until the pool was closed around 11:10pm.I canceled my 2nd night stay and booked another hotel in the area which was a great choice.After all this, cleaning service was at the door right at 8:00 am knocking the door for at least 10 times.We woke up with my wife thinking that the police was arresting us.It was a nightmare.When I turned the keys in to front desk, I was hoping that the staff would ask me how my stay was by looking at my mad face, but they did not even care.This is the worst and expensive hotel in the area.That was a great idea to change my hotel for the second night. I will not come back to this hotel ever even if they give me 5 free nights.Fan in the bathroom was not working.They did not have extra pillow anywhere in the room for the baby. Read moreGenuine Hotels.com guest review
"Bad customer service"
Very rude front desk staff. We had four adults and were given a king bed and sofa bed. But were told they had no pillows or blankets for the sofa bed. They said they could not move us or give refund. We couldn't stay. Would not recommend.Genuine Hotels.com guest review
"Bad shower pressure"
Worst hotel ever. Shower was like drop... Not enough pressure. And there were many kids staying that day so it was so loud. I expected more at marriott.Genuine Hotels.com guest review
Response by Marriott Atlanta Norcross Thank you so much for your feedback. We do not typically have concerns with our water pressure. I will share your comments with our Engineering Department so that they can further investigate and rectify any problems. Additionally, I am sorry that you had a noise issue with the youth sports group staying in the hotel. We did hire security to help ensure a good environment for all of our guests. We will revisit our procedures to make improvements.
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