"We deeply regret for booking this hotel"
We have a booking confirmation for a non smoking room with 2 double beds for friday, the 28th of November. We showed up at Marriott between 10 and 11 pm. The person at the front desk said they had double beds or roll away beds available. Since three adults cannot sleep on one double bed we left. The next day we were surprised to see that our card was […] charged the full amount stating it to be a no show. We are annoyed with this experience we had and deeply regret for booking this hotel in the first place. Read moreGenuine Hotels.com guest review
all went well,they did all that they said they would do.Genuine Expedia guest review
"Worst Marriott Hotel."
The worst Marriott ever. We had booked 2 double bed but got one queen bed. The bathroom sinks had dirty spots all over. No concierge service for luggage Whenever we called room service for extra towels, sheets etc . we were told to cone down and get it ourselves because they didn't have anyone at room service. I don't understand what type of Marriott […] hotel is this. It should have been called one of those two or one star hotels. Read moreGenuine Hotels.com guest review
Response by Marriott Atlanta Norcross I am so sorry that we did not meet your expectations. We try to accommodate every bed type request but sometimes the number of requests outweigh the availability. Our standard is to always deliver items to the room so I apologize that you did not receive our typical service. I have passed your comments along to our operations team to ensure this does not happen in the future.
"Friendly staff. Very enjoyable stay"
The staff when we arrived a bit early was extremely helpful and accommodating. Checkout staff was just as helpful and friendly. Service was extremely friendly and professional. Even the he cleaning lady mopping and vacuuming the front when we would come and go always greeted us with a smile and had a hello or high five for the kids.Genuine Hotels.com guest review
Excellent.Genuine Hotels.com guest review
my kids and husband loved the room, very comfortableGenuine Expedia guest review
We stayed 2 nights with our grandchild, age 3. The pool was great. The breakfast was outstanding. On our 2nd morning, a chef volunterered to make out little one a pancake! So nice. The room is a little small but then, we didn't spend much time there. Premium children channels helped us in our transitions. It was pretty, clean, and we enjoyed oursel […] ves. Read moreGenuine Expedia guest review
"Great location great rate and great amenities"
This was a pleasure trip for me and my boyfriend. We needed to get away for a long weekend to go see the Fall colors. We planned on driving up to the mountains from the hotel. It's a central location for doing that. We drove from Tampa, stayed in Norcross and drove to Smokies and Asheville. The hotel is clean and updated. The breakfast is wonderful. […] Orange juice tastes like freshly squeezed. Hot breakfast with quality meats and omelette station was great. We will definitely stay here. In fact this is going to our Go To place anytime we want to get away for a little trip. Read moreGenuine Expedia guest review
it was a great stay..only thing was no soap in our bathroomGenuine Hotels.com guest review
"Excellent Overnight Stay!"
It was only for one night, but we would stay again. Hotel staff were very helpful, polite and knowledgeable. Breakfast. ..WOW! Omelette station, buffet, attentive service. We highly recommend this hotel.Genuine Hotels.com guest review
"Look out for double charges"
My stay would have been excellent but once i checjed my credit card statement i was charged for breakfast that was already included in my rates. Im now going through the process of getting my money back.. Waiting on the accounting department to refund my moneyGenuine Hotels.com guest review
"Would definitely stay here again"
I enjoyed my two day stay..Genuine Hotels.com guest review
"Marriott Norcross is a winner!"
I had misplaced my driver's license, but the check-in clerk was very kind and accepted other identification with my name to make the process as easy as possible. Of course I appreciate your care when taking a credit card. The rate was exceptionally good. The hotel was spotless.Genuine Hotels.com guest review
"Not that impressed"
The hotel needs updating. I've stayed in other hotels for less money that had bigger and nicer rooms. The receptionist was rude when we called downstairs to make an enquiry. The TV remote didn't work upon arrival and after about 4 different people came in and out of our room, the maintenance man called the receptionist to get our room changed as the […] cable box wasn't working. The receptionist obviously didn't want to give us another room as the maintenance man had to tell her about 3 times to move us to a room with a working cable box. We eventually got another room. The rooms are small. The beds were small but very comfortable. The bathrooms are tiny. The furniture is outdated. The downstairs of the hotel looks nice but the hallways and rooms remind me of the 70's. The best thing about the hotel was the breakfast, which was way better than any breakfast offered at any hotel we have stayed at. They offered a lot more, and the food was much fresher. Read moreGenuine Hotels.com guest review
Had paid for my reservation in advance.The lady said she couldn't find where I had paid. Finally after my call to Hotel.com she saw where my reservation was paid in full. After going out and coming back in later that night there was an incident with our bathroom in which we were put in another room right away. That morning when we got ready to eat breakfast […] (that were suppose to be included with our stay) they tried to charge us for it. But that also was also taken care of. I probably would stay again. The breakfast was great. Read moreGenuine Hotels.com guest review
"should be 1 star, not 3.5!"
Worst hotel I've stayed in ever. the staff was rude, the hallway leading to the rooms were hot and had a putrid smell. The rooms were a little better but certainly not what I expected from the Marriott hotel. Location is ok, close enough for shopping,golf, whatever you want to do. Not far from two of Georgia's interstates. After all that they charged […] me a 250 dollar fee for a cleaning bill. When I asked why they stated that the room smelled of smoke..I don't smoke, and refused to refund the money to my account and I asked to provide proof of this they couldn't and hung up. That was their hotel "manager"! I've stayed in 1 star hotels that were 10 times better than this place. What a disappointment, truly a waste of my hard earned money. Not to mention I fell that they robbed me! Read moreGenuine Hotels.com guest review
I didnt like my stay. First the agent gave me non working keys, i stood at the door for 30 minutes then they overcharged for incidental which i had none.Genuine Hotels.com guest review
Response by Marriott Atlanta Norcross I am so sorry that you did not enjoy your stay with us and that your keys did not work! I know how frustrating that can be! I shared your comments with our front desk so that they can make any necessary improvements.
"Best hotel ever"
The beds were great and the breakfast even better. No fake breakfast here. The only reason they don't get 5 stars is the lack of free Wi-fi in the room. The address is Technology Drive. Expected access. Lobby was full of people and computers, but staff would not let you sit at a table.Genuine Hotels.com guest review
Hotel was very clean room was aswell. Enjoyed my stay . Up to date amenities. Would recommend this hotelGenuine Hotels.com guest review
"Would stay again, if....."
Overall I am pleased. I am VERY PICKY, but for the most part it was good. Clean and comfortable rooms, but no fridge or microwave unless you upgrade, you have to good back down to gift shop to use microwave. My other gripe was that they expect you to pay for internet like $15.00... You can get free internet at McDonald's...so that's pretty cheap on […] Marriott's part, also they have cable but some of the channels are not HD, so they are useless...again cheap guys. However those things aside, I WOULD recommend to family and friends. Read moreGenuine Expedia guest review
Response by Marriott Atlanta Norcross Thanks so much for your recent stay with us. I am so glad to hear that overall you were pleased with our hotel. We recently invested in a major upgrade to our bandwidth and internet infrastructure and because of that we follow the Marriott internet pricing model which offers a basic internet option and an upgraded option. Thank you for the recommendation to your family and friends and I hope you will select our hotel the next time your travels bring you to our area.
"Adequate. This hotel needs to be updated and refr"
Great value! Breakfast was very good and room was more than adequate. However, as a Marriott Hotel, it needs to be refreshed.Genuine Expedia guest review
Response by Marriott Atlanta Norcross Thank you for taking a moment to complete a review. I have shared your positive feedback about breakfast with our culinary team. We are beginning an extensive renovation later this year. Please consider staying with us again the next time your travels bring you to our area.
"Excellent value in service, comfort and amenities."
Excellent staff, service and very good amenities. Only having to pay for wifi internet was a downside for us.Genuine Hotels.com guest review
I enjoyed my stay!Genuine Hotels.com guest review
Great stay-- friendly staff, comfortable bed. Would stay again!Genuine Expedia guest review
Great hotel. Staff could be trained better. They were talking on the phone while checking me in. Which was fine and all but I didn't't feel like they were personal.Genuine Expedia guest review
I had an early morning event so went to bed early. The alarm clock in room next door went off after midnight. It rang for half an hour before I call the front desk. The lady said she would check. It rang for another halb an hour so I called again. She said she would check. After another 10 minuets, I had to dress up and went down stairs to find someone. […] There were two ladies there at the front desk and no body else around. Giving me all kinds of excuses for not doing anything, and even stupidly offer to change my room. One of them told me there was someone in the room so she couldn't go in there. I knew that's a lie. If someone was in that room, probably was in trouble already since the alarm clock was not turned off for that long. I couldn't sleep for the rest of the night. I want my money back! Read moreGenuine Hotels.com guest review
Response by Marriott Atlanta Norcross I am so sorry to hear about your recent experience! I know that getting a good night's rest is of the utmost importance when staying away from home. I have shared your comments with our Front Office Manager so that he can research what happened and make necessary improvements. Thank you for sharing your feedback.
Great!!!!!!!!!! Everyone was very helpful and i will in the future be staying here again.Genuine Expedia guest review
"Employees were 5star"
Staff at this hotel were friendly, professional, better than I've seen at more expensive hotels. The hotel looks a little worn in places but very clean. The grounds are beautiful and my room was spotless. Even the housekeepers were friendly always saying good morning.Genuine Expedia guest review
"Stronger oversight of franchised hotels needed"
Hotel is in need of attention. Chain seems to have fallen, while the Hilton chain is steadily improving. Long time Marriott Rewards member that has been repeatedly dissapointed by the conditions of some of their . LocationsGenuine Hotels.com guest review
We just had a short one night stay. Room was clean & comfy. Staff was nice. I would stay here again.Genuine Hotels.com guest review
Great!Genuine Hotels.com guest review
Overall the stay went well! However, I was truly surprised that the rooms didn't have microwaves or refrigerators! This could add a great plus to the stay of customers. In addition, free internet! How is it that lower scales hotels can provide free internet and a hotel of such quality and on a much greater scale can't or won't!Genuine Hotels.com guest review
"Good place to stay"
The overall stay was great. It could of been perfect. However, I didn't get my pre-order of breakfast even though I filled out my order and placed it on my door handle outside my door before 12:00am as they clearly said I needed to do. The I came out the next morning and saw that the order form was taken. However, I did not received my breakfast.Genuine Hotels.com guest review
"Close to family"
It was great! The staff was very nice and informational. They made the changes to the room I requested with no problem. The gentlemen at the front door was very nice and friendly when greeting us. Will definitely be back!!Genuine Hotels.com guest review
I was disappointed with my stay in this hotel. I had read the reviews ahead of time, and they were all great so I was looking forward to staying here. We opted for this hotel over staying in downtown Atlanta due to costs, and decided to take MARTA instead. The closest station isn't too far, and that part was great. My problem with the hotel was that […] there were holes in the wall in our room, our tv didn't work when we checked in and it took them 3 hours to send somebody to fix it, and that the staff at the front desk on our first night were very rude. Won't stay here again. Read moreGenuine Hotels.com guest review
Clean and comfortable! Amenities are great and the small touches too - coffee and water in the lobby, little shop on the premises and walgreens right across .... Great stay !Genuine Expedia guest review
Small rooms but clean and comfortable. Safe surroundings and well lit parking.Genuine Hotels.com guest review
"Will not return"
Chose this hotel based on proximity to the meetings I was attending and ratings which turned out to be inaccurate. The hotel is dirty, dingy, damp and has a permanent odor. The room had an air conditioner which cycled on every 15 minutes with a loud abrupt noise that kept me up all night. The hotel had a damp odor and the lobby smelled like old foo […] d. Read moreGenuine Hotels.com guest review
Response by Marriott Atlanta Norcross I am sorry that you did not enjoy your recent stay with us. It sounds like you may have had an air conditioning unit that may have been leaking and in need of repair. We are continuously performing preventative maintenance in the rooms and will be sure to continue checking the air conditioning units. We are beginning an extensive hotel renovation later this year and hope you will revisit us when the renovations are completed.
"Nice hotel with excellent staff"
The staff turned a bad weekend into a great one, and they didn't even know it. They just had the most amazing customer service!Genuine Expedia guest review
"confort & convenience"
We enjoyed our stay and had no problems whatsoever.Genuine Hotels.com guest review
Roims wasn't ready on time..and they did not give you right information like they did not tell me i needed a scarcity deposit.Genuine Hotels.com guest review
Loved the treatment from the front deskGenuine Hotels.com guest review
"Fives across the board. No complaints at all."
Very friendly front desk staff. The room was clean. The location was close to several stores, gas stations, and restaurants. I only had to stay 1 night because I was staying with family the next 2 nights at another hotel for a family reunion weekend. Had it not been for the family activities and commitments, I would have happily stayed at the Marriott […] Atlanta Norcross all 3 nights. Will stay there again the next time I visit Atlanta. Read moreGenuine Hotels.com guest review
"Ok Hotel for the price."
It took 2 hours to check in ( original time was 3pm, rooms were not ready for over 20 guests!!). Front staff needs lots of hospitality training during busy hours, they lost their "cool" many times. Rooms were okay, food was not bad. Nice to have room service, even though they are not the best, food was good. Worth paying room with breakfast included. Pool […] was tiny, good for little kids to have fun, not adults. Read moreGenuine Expedia guest review
Response by Marriott Atlanta Norcross Thank you so much for your feedback. I am so sorry to hear about the delay in checking in as this is not the norm for us. I have addressed the concern with our Front Desk as well as Housekeeping Departments so that we can make any necessary improvements.
My family stayed here total 2 nights from 8/30 to 9/1. I requested two double bedroom but what I was offered was a king bed room. I had to stay there for 2 nights which hurt my back due to space issue. The manager named Richard just said it wasn't guaranteed. Very easy to say so. The bigger issue happened on 2nd day. We came back from Stone Mountain […] Park, the room wasn't cleaned at all. The room looks very messy and ugly. Of course, we didn't post the ' Do not disturb' sign. When I talked to the clerk and Richard to complain about this, they didn' apologize to me at all but asked me if I hung the sign on the door lock instead. This was not Marriot you might imagine. Due to this, I had to make my wife and two little kids stand out until the maid cleaned without vacuum cleaning. When checking out, the manager on day shift asked me about my stay and apologized but I am still dissapointed with their treat. This should be shared not to let them repeat same mistake. I felt humiliated for 2 days. Read moreGenuine Hotels.com guest review
"Nice Hotel in Atlanta- Convenient to get anywhere"
I just wanted to say the staff was awesome and nice. Especially Hans!! While checking in he was most positively the most pleasing and pleasant person I have ever had contact with!Genuine Expedia guest review
Could not have asked for moreGenuine Hotels.com guest review
The air conditioning did not work in neither of the rooms I was in. My first room stood at 86 degrees and my family could not sleep they moved us and that room never went below 72!!!! Don't stay here during the summer it is very hot and uncomfortableGenuine Hotels.com guest review
We enjoyed our stay. My stay was comfortable and the hotel was very clean.Genuine Expedia guest review
Not the most up to date hotel but it was clean and the staff was friendly. I would stay there again.Genuine Expedia guest review
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