Bathroom smelled a little musty. I forewent Daily maid service for a $5 voucher but it seemed as though there were no places to use the voucher.Genuine Hotels.com guest review
Room had an odd odor, wasn't cleaned as well as I would have liked, and didn't have a laundry bag or shower soaps, shampoos, etc. I hate to be too critical though because the front desk attendant was very friendly and accommodating when we needed something, and the pool was great for our kids. Nice and shallow all the way across so they could play and […] I didn't have to about how far out they were going. Read moreGenuine Expedia guest review
"Location, but that's it."
The only good thing about this hotel was its location, very close to our destination point. The pool was closed early (we stayed on New Year's Day), but there was no mention of this fact until after we had tried to go swimming and wasted a half hour trying to figure out what was going on. When I finally got a hold of the front desk, all the service […] representative kept repeating was how obviously the pool closed early on a holiday and they gladly tell anyone who calls the front desk to ask about this change in hours. No mention on check in, no note/sign anywhere in the hotel, and we saw at least three other groups try to go to the pool in the time we were trying to figure this out. According to the staff person, there was nothing that was their fault, and no apology was ever given. So I complained on social media, and I got a response. The response was for the front desk supervisor to call me (after 9 PM at this point, and on a night that we had to be up and out the next morning at 6:30 AM with a young child- and I had told them this at check in). The front desk supervisor did not leave any message while we were getting ready for bed and unable to answer (CREEPY! Who does that?) but did follow me on Twitter under her personal Twitter name and slipped a note under the door explaining the same thing that I had been told when I called the front desk. I have to give them props for consistency. Read moreGenuine Hotels.com guest review
"Nice hotel close to football game."
Great experience overall, the parking garage was safe and I felt comfortable leaving my car down there in the basement. Hotel was easy to check into and the staff was hospitable and answered any questions I had with ease. Only thing I would have changed was the weather conditions for the football game.Genuine Expedia guest review
"Pittsburgh Family Trip"
We stayed for 2 nights at this hotel and had a great time. The location is awesome; you are near both ball parks, restaurants and the casino. Parking was $24 per night-which is a bit expensive. The hotel has shuttle service which is a major plus... Overall this is a nice hotel.Genuine Hotels.com guest review
"overnight stay for steelers game"
Hotel was very nice, the room was clean and smelled good. The complaint was after a few minutes in the shower the hot water ran out and it was cold. The grill restaurant that they have at the hotel is only open till 11 and the other restaurant is a seafood restaurant I personally do not like seafood so we had to eat out of the hotel somewhere else . […] Have more than expensive seafood as a dining option. Read moreGenuine Hotels.com guest review
"Convenient Location, Pricy Parking"
I stayed here for PirateFest 2013. It was nice since the hotel is connected to the convention center, but it was easy to get lost in that place. The hotel was very nice and the staff was friendly & helpful. The only thing I had an issue with was the parking. You have to pay every time you leave the ramp. It ended up costing me over $30 for one nigh […] t. Read moreGenuine Hotels.com guest review
"VERY NICE HOTEL."
Very nice hotel. Staff was very easy to deal with and very kind. I was surprised that not all rooms have refrigerators unless you ask for it. Other than that was easy to find and I like how the parking garage is connected to the hotel so you never have to step foot outside.Genuine Expedia guest review
I loved thew Westin, it is a beautiful hotel! the rooms were beautiful and really clean, and the bed and pillows were amazing. Eevn though the Westin is a tab pricey it is worht every penny, I will continue to stay at the Westin everytime we are in Pittsbugh. Also the staff was really friendly and helpful :)Genuine Expedia guest review
My wife and I stayed at the Westin as part of our 5 year anniversary. First, the receptionist was very friendly and was asking questions about why we were in town and such. After we said it was our anniversary, she congratulated us and asked is if we wanted a late checkout until 3pm! We had the same receptionist at checkout and she remembered us and […] asked about our time. Top notch service! The hotel also offered shuttles to anywhere within a 1 mile radius, which was perfect for us. The only downfall to the stay was that the sheets were a little stiff and the room stayed very hot, even after turning the AC on to 60 and running it on high all night. We would stay there again! Read moreGenuine Expedia guest review
"Close to Heinz Field"
Second time we have stayed at this hotel for attending a Steeler's game on Sunday. Arrive on Saturday. Park the car in the underground garage, and walk to all local attractions. Only use the car when we leave to drive home.Genuine Hotels.com guest review
I generally love Westin Hotels. This one was nice. My room temp was difficult to control and the bathroom was not that great, but still better than most hotels. The restaurant service was terribly slow and the food was okay.Genuine Hotels.com guest review
Nice hotel; busy' restaurant food is over priced.Genuine Hotels.com guest review
Hotel is located in a convenient location. Front desk was extremely helpful suggesting restaurants and bars when checking-in. The hotel bar dosen't open until 4pm daily, very inconvenient. The room was nice, comfortable, and clean. The bathroom however needed some repair. Flushing the toliet was an extremely loud process that could be heard well beyond […] the toliet. I would stay here again. Read moreGenuine Hotels.com guest review
"Beautiful downtown hotel"
We booked this hotel to be in walking distance to a football game @ Heinz field - approx 20 minute walk. Westin lobby is very attractive and our Saturday afternoon check-in was very quick. Only downside was their lot was full so we were directed by the valet to a nearby lot which was fine (and $15.00 cheaper per night!) The rooms are nicely sized, with […] luxurious bed linens. The elevators were very quick (important in a 28 floor hotel) and the fitness area roomy and clean with a terrific lap pool also. Will stay again. Read moreGenuine Expedia guest review
"The Staff Will Love You !!!"
They may have the best hotel staff in America. Everyone greets you and makes you feel special from check-in to check-out !! Buffet breakfast is weak but order off the restaurant menu. Great location and wonderful work out facilities !Genuine Expedia guest review
A really nice place to stay - restaurant was awesome! Had noise from neighboring rooms and hallway later in the evening but other than that, a great experience!Genuine Hotels.com guest review
"Great hotel close to all three stadiums"
We had a wonderful stay here. All three stadiums are within walking distance. We had a wonderful brunch downtown recommended by the concierge. Overall it was a great stay and we would stay here again.Genuine Expedia guest review
"Service is not their strong point!"
The quality of service at this hotel was not up to the level that I had expected for the cost of the stay. It was very difficult getting a taxi. Our room was still not made up by the time we returned at 5 pm. The gift shop had no bottled water available for two days and the vending machine was not operating. Just about all printed materials for the […] hotel were printed in such fine type that it was very difficult trying to read it. I was overcharged for my breakfast on the last day. A very disappointing stay! Read moreGenuine Hotels.com guest review
Has room key card that controls heat, so room was cold and took a long time to warm up. Hot water took 10 min to get hot. Toilet didn't flush right. Beds are high and difficult for chort people to get intoGenuine Expedia guest review
Very disappointing trip to the Westin. We first walked into the room and found a Soiled Comforter on the bed (yuck...) Stains were very apparent on the initial walk in. Housekeeping took care of the problem. Room did not smell clean. This will be our last stay at the Westin. Thanks for the memories!!!!Genuine Hotels.com guest review
"Value and in the City!"
Great place, staff was very helpful and nice. Very clean and organized!Genuine Hotels.com guest review
"Great deal within walking distance of PNC Park."
Last minute, never stayed there before. Room was priced great for the occaision. Near where we wanted to be. Walking distance to PNC Park for a playoff game. They allowed us to check in a bit early, we were concerned the game was at 4:30 and we didn't want to park at the park then fight traffic to drive over to the hotel. The staff was very accommodating […] and explained a lot about the hotel and area. We stay in Pittsburgh once every couple months and will definately stay here again. Read moreGenuine Expedia guest review
"Great location, to downtown and the strip district"
I really enjoyed my stay at the Westin, particulary the amazing beds!! And the fact we were on the 26th floor and had a BEAUTIFUL view of the city! 10/10 would stay there again. And there was this extremely nice lady who helped us check in and actually asked about what our plans were, and she gave us a lot of information pertaining to the stuff we wanted […] to do, like the best incline to take up to Mount Washington. Read moreGenuine Expedia guest review
Great location. And helpful staff. Can walk to alot of neat stuffGenuine Expedia guest review
Great location. And helpful staff. Can walk to alot of neat stuffGenuine Expedia guest review
Perfect location in Downtown Pittsburgh. Staff was exceptional. Rooms were clean and comfortable. Would not hesitate to stay there again!Genuine Expedia guest review
"Beautiful hotel, good location"
We just came to Pittsburgh from Cumberland, MD to spend the night, have a nice dinner, and go to the Carnegie Science center. The Westin is a beautiful hotel. Everything was spotless. The staff was very friendly. The wi-fi was easy to use. I chose the Westin specifically because it had an indoor pool for me to take my 6-year-old swimming. The pool was […] great, we went early in the morning and had a lot of fun swimming. It is a lap pool, but plenty of room to have fun in, too. Again, the fitness area and pool were extremely clean and orderly. The location of the hotel is close to plenty of restaurants and attractions. The view from the 14th floor was beautiful. Read moreGenuine Expedia guest review
Our stay was fantastic. The hotel's location, the staff's helpfulness, the room quality, great spa facility and restaurant made our stay an excellent experience.Genuine Expedia guest review
"Great stay staff was excellent"
Love Pittsburgh nice and clean easy to get around...Genuine Expedia guest review
"Great hotel, very nice"
Love it, love it every Steeler game I go to we stay at the Westin, pool is very nice great location and staff always very accommodating.Genuine Expedia guest review
Nice hotel. Clean room, friendly staff. I would definitely stay there again.Genuine Expedia guest review
"Nice hotel close to PNC park"
Stayed at the Westin for a baseball weekend. Overall very nice stay and I would recommend it. Staff was very polite and friendly. Rooms were nice, generally clean with the exception of the carpet. My socks were black after only a few minutes...eww. Rooms could use a minifridge. The supplied coffee was nice.Genuine Hotels.com guest review
"Mold odor in rooms,bumpy mattress,stained towels"
We didn't have a pleasant stay at this Westin, unfortunately. Were supposed to stay four nights, but left after the third night. We got room# 2037 and upon entering had to call reception and request to be moved to another room because the mold odor was very strong. They put us in room# 2014, which also smelled of mold, but not as bad. It was evident […] that all rooms had that problem. The hotel valet suggested we keep the room key in the slot by the door so that the A/C would run constantly, which didn't really help much - we had to get room a refreshener from a nearby pharmacy. Carpet and wallpaper in the rooms seemed pretty new and maintained and the hallways did not smell of mold. The mattresstop and comforter were bumpy. All towels had old stains. Elevators were fine (no mold odor) and always available, though. A/C is effective if a bit noisy. Read moreGenuine Expedia guest review
"great hotel in Pitt"
great shower, comfortable bed and very clean room. large bath towels as well. not the best location for a leisure stay because not many places in the immediate vicinity are open late, but late night restaurants and bars are a short cab ride away.Genuine Hotels.com guest review
Very Clean and great location. Thanks for great weekendGenuine Expedia guest review
"Nice hotel in a good area"
We stayed at this hotel in order to catch a game at Heinz Field. The location of the hotel was a short drive to the stadium. The room was very nice and clean, but there was nothing exceptional about it. Pretty standard. The value of this hotel is in the location and amenities. Great for business travel or enjoying the city. The hotel has a nice restaurant […] that is attached, coffee shop, and an exceptional gym. Read moreGenuine Expedia guest review
This is the perfect hotel for a weekend getaway. Great location and they also have shuttle service that will take you anywhere within a 2 mile radius. I highly recommend this hotel.Genuine Hotels.com guest review
The hotel itself was nice and in a great location. Valet staff was very bad and sometimes there wouldn't even be a valet attendant to take your car. Hotel had construction going on in the lobby, but that wasn't too bad. The front desk staff was friendly. The room itself was nice but the lack out outlets caused a bit of a problem.Genuine Hotels.com guest review
"Great stay for anyone"
It was very clean and fresh. Everyone was very nice and accommodating. I definitely recommend this hotel for anyone looking for a great nights sleep and a comfortable setting.Genuine Hotels.com guest review
"great relaxing time"
it was awesome!!Genuine Hotels.com guest review
"Not close to U of P. Medical Center"
Hotel is fine except I wanted one within a mile of the U of P Medical CenterGenuine Expedia guest review
"Definitely not 4 star"
The girl at check-in was absolutely horrible, but the bell cap was awesome. The room was a lower floor room when we specifically asked for an upper floor room. The room had an odd smell to it, and definitely could use updating. We have stayed at 3 star hotels in Pittsburgh that were nicer than this one, and we stayed at the Omni which was also a 4 star […] hotel, but was much nicer than this place. Read moreGenuine Expedia guest review
We were able to check in early which was appreciated. There was a problem with a maintenance issue and when we called the front desk they were very apologetic and even called back to let us know the maintenance person was delayed on the previous call but would be there shortly. The maintenance person was very cheerful and efficient and the problem was […] fixed to our satisfaction. Read moreGenuine Expedia guest review
"Close to University of Pittsburgh"
Overall the experience was OK, The wall are a bit thin, we could hear the noise from the other rooms. If your using GPS to get to the hotel DO NOT use the address listed, I found out that there are two 1000 Penn Ave in Pittsburgh and most GPS systems use the one that is NOT the hotel. If going via GPS you should use 1001 Liberty Ave. My conclusion, […] The Westin Convention Center is OK, however my hotel of choice would be the Omni Hotel in downtown Pittsburgh. Read moreGenuine Expedia guest review
Based on the price of this Hotel was extreme;y disappointing as was the service. The front desk staff on the morning of my departure was extremely rude. I even checked out a day early and forfitted my room charge for Saturday night. The restruant had a fowl odor and there was no coffee in the lobby and guest had to go to 2nd floor and pay 3.00 for a […] cup of coffee. Certainly will never stay and a Westin again. Yiur manager needs to wake up and so does the management staff this was pathetic. Read moreGenuine Expedia guest review
Hotel location was great . Parking fee $20 night. Fish market rest great, sushi bar the best. Sangrias the best!! I request a king bed , they gave us double , small room in my opinion . Fridge not working . Bathrooms very noisy . No coffee or rest available at the hotel for the morning .Genuine Hotels.com guest review
"Everything you'd expect"
This hotel has everything you'd expect; I would stay there again.Genuine Expedia guest review
My favorite hotel in PittsburghGenuine Hotels.com guest review
"Hadn't stayed at a Westin Hotel before."
Staff was extremely helpful and friendly. As a matter of fact they were flawless in how they treated us. I wish the hotel was newer. Lots of people smoking outside the hotel. Even though the experience was fine, I wouldn't stay there again. I would stay at a Marriott.Genuine Expedia guest review
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