"Service is not their strong point!"
The quality of service at this hotel was not up to the level that I had expected for the cost of the stay. It was very difficult getting a taxi. Our room was still not made up by the time we returned at 5 pm. The gift shop had no bottled water available for two days and the vending machine was not operating. Just about all printed materials for the […] hotel were printed in such fine type that it was very difficult trying to read it. I was overcharged for my breakfast on the last day. A very disappointing stay! Read moreGenuine Hotels.com guest review
Has room key card that controls heat, so room was cold and took a long time to warm up. Hot water took 10 min to get hot. Toilet didn't flush right. Beds are high and difficult for chort people to get intoGenuine Expedia guest review
Very disappointing trip to the Westin. We first walked into the room and found a Soiled Comforter on the bed (yuck...) Stains were very apparent on the initial walk in. Housekeeping took care of the problem. Room did not smell clean. This will be our last stay at the Westin. Thanks for the memories!!!!Genuine Hotels.com guest review
"Value and in the City!"
Great place, staff was very helpful and nice. Very clean and organized!Genuine Hotels.com guest review
"Great deal within walking distance of PNC Park."
Last minute, never stayed there before. Room was priced great for the occaision. Near where we wanted to be. Walking distance to PNC Park for a playoff game. They allowed us to check in a bit early, we were concerned the game was at 4:30 and we didn't want to park at the park then fight traffic to drive over to the hotel. The staff was very accommodating […] and explained a lot about the hotel and area. We stay in Pittsburgh once every couple months and will definately stay here again. Read moreGenuine Expedia guest review
"Great location, to downtown and the strip district"
I really enjoyed my stay at the Westin, particulary the amazing beds!! And the fact we were on the 26th floor and had a BEAUTIFUL view of the city! 10/10 would stay there again. And there was this extremely nice lady who helped us check in and actually asked about what our plans were, and she gave us a lot of information pertaining to the stuff we wanted […] to do, like the best incline to take up to Mount Washington. Read moreGenuine Expedia guest review
Great location. And helpful staff. Can walk to alot of neat stuffGenuine Expedia guest review
Great location. And helpful staff. Can walk to alot of neat stuffGenuine Expedia guest review
Perfect location in Downtown Pittsburgh. Staff was exceptional. Rooms were clean and comfortable. Would not hesitate to stay there again!Genuine Expedia guest review
"Beautiful hotel, good location"
We just came to Pittsburgh from Cumberland, MD to spend the night, have a nice dinner, and go to the Carnegie Science center. The Westin is a beautiful hotel. Everything was spotless. The staff was very friendly. The wi-fi was easy to use. I chose the Westin specifically because it had an indoor pool for me to take my 6-year-old swimming. The pool was […] great, we went early in the morning and had a lot of fun swimming. It is a lap pool, but plenty of room to have fun in, too. Again, the fitness area and pool were extremely clean and orderly. The location of the hotel is close to plenty of restaurants and attractions. The view from the 14th floor was beautiful. Read moreGenuine Expedia guest review
Our stay was fantastic. The hotel's location, the staff's helpfulness, the room quality, great spa facility and restaurant made our stay an excellent experience.Genuine Expedia guest review
"Great stay staff was excellent"
Love Pittsburgh nice and clean easy to get around...Genuine Expedia guest review
"Great hotel, very nice"
Love it, love it every Steeler game I go to we stay at the Westin, pool is very nice great location and staff always very accommodating.Genuine Expedia guest review
Nice hotel. Clean room, friendly staff. I would definitely stay there again.Genuine Expedia guest review
"Nice hotel close to PNC park"
Stayed at the Westin for a baseball weekend. Overall very nice stay and I would recommend it. Staff was very polite and friendly. Rooms were nice, generally clean with the exception of the carpet. My socks were black after only a few minutes...eww. Rooms could use a minifridge. The supplied coffee was nice.Genuine Hotels.com guest review
"Mold odor in rooms,bumpy mattress,stained towels"
We didn't have a pleasant stay at this Westin, unfortunately. Were supposed to stay four nights, but left after the third night. We got room# 2037 and upon entering had to call reception and request to be moved to another room because the mold odor was very strong. They put us in room# 2014, which also smelled of mold, but not as bad. It was evident […] that all rooms had that problem. The hotel valet suggested we keep the room key in the slot by the door so that the A/C would run constantly, which didn't really help much - we had to get room a refreshener from a nearby pharmacy. Carpet and wallpaper in the rooms seemed pretty new and maintained and the hallways did not smell of mold. The mattresstop and comforter were bumpy. All towels had old stains. Elevators were fine (no mold odor) and always available, though. A/C is effective if a bit noisy. Read moreGenuine Expedia guest review
"great hotel in Pitt"
great shower, comfortable bed and very clean room. large bath towels as well. not the best location for a leisure stay because not many places in the immediate vicinity are open late, but late night restaurants and bars are a short cab ride away.Genuine Hotels.com guest review
Very Clean and great location. Thanks for great weekendGenuine Expedia guest review
"Nice hotel in a good area"
We stayed at this hotel in order to catch a game at Heinz Field. The location of the hotel was a short drive to the stadium. The room was very nice and clean, but there was nothing exceptional about it. Pretty standard. The value of this hotel is in the location and amenities. Great for business travel or enjoying the city. The hotel has a nice restaurant […] that is attached, coffee shop, and an exceptional gym. Read moreGenuine Expedia guest review
This is the perfect hotel for a weekend getaway. Great location and they also have shuttle service that will take you anywhere within a 2 mile radius. I highly recommend this hotel.Genuine Hotels.com guest review
The hotel itself was nice and in a great location. Valet staff was very bad and sometimes there wouldn't even be a valet attendant to take your car. Hotel had construction going on in the lobby, but that wasn't too bad. The front desk staff was friendly. The room itself was nice but the lack out outlets caused a bit of a problem.Genuine Hotels.com guest review
"Great stay for anyone"
It was very clean and fresh. Everyone was very nice and accommodating. I definitely recommend this hotel for anyone looking for a great nights sleep and a comfortable setting.Genuine Hotels.com guest review
"great relaxing time"
it was awesome!!Genuine Hotels.com guest review
"Not close to U of P. Medical Center"
Hotel is fine except I wanted one within a mile of the U of P Medical CenterGenuine Expedia guest review
"Definitely not 4 star"
The girl at check-in was absolutely horrible, but the bell cap was awesome. The room was a lower floor room when we specifically asked for an upper floor room. The room had an odd smell to it, and definitely could use updating. We have stayed at 3 star hotels in Pittsburgh that were nicer than this one, and we stayed at the Omni which was also a 4 star […] hotel, but was much nicer than this place. Read moreGenuine Expedia guest review
We were able to check in early which was appreciated. There was a problem with a maintenance issue and when we called the front desk they were very apologetic and even called back to let us know the maintenance person was delayed on the previous call but would be there shortly. The maintenance person was very cheerful and efficient and the problem was […] fixed to our satisfaction. Read moreGenuine Expedia guest review
"Close to University of Pittsburgh"
Overall the experience was OK, The wall are a bit thin, we could hear the noise from the other rooms. If your using GPS to get to the hotel DO NOT use the address listed, I found out that there are two 1000 Penn Ave in Pittsburgh and most GPS systems use the one that is NOT the hotel. If going via GPS you should use 1001 Liberty Ave. My conclusion, […] The Westin Convention Center is OK, however my hotel of choice would be the Omni Hotel in downtown Pittsburgh. Read moreGenuine Expedia guest review
Based on the price of this Hotel was extreme;y disappointing as was the service. The front desk staff on the morning of my departure was extremely rude. I even checked out a day early and forfitted my room charge for Saturday night. The restruant had a fowl odor and there was no coffee in the lobby and guest had to go to 2nd floor and pay 3.00 for a […] cup of coffee. Certainly will never stay and a Westin again. Yiur manager needs to wake up and so does the management staff this was pathetic. Read moreGenuine Expedia guest review
Hotel location was great . Parking fee $20 night. Fish market rest great, sushi bar the best. Sangrias the best!! I request a king bed , they gave us double , small room in my opinion . Fridge not working . Bathrooms very noisy . No coffee or rest available at the hotel for the morning .Genuine Hotels.com guest review
"Everything you'd expect"
This hotel has everything you'd expect; I would stay there again.Genuine Expedia guest review
My favorite hotel in PittsburghGenuine Hotels.com guest review
"Hadn't stayed at a Westin Hotel before."
Staff was extremely helpful and friendly. As a matter of fact they were flawless in how they treated us. I wish the hotel was newer. Lots of people smoking outside the hotel. Even though the experience was fine, I wouldn't stay there again. I would stay at a Marriott.Genuine Expedia guest review
"Westin Hotel Stay at Downtown Pittsburgh"
My stay was great. Close to the Greyhound station to go back to my hometown to all the fun things in Downtown Pittsburgh. You can walk down the streets to get a burger to go.Genuine Hotels.com guest review
"Nice hotel, convenient to cultural district"
My wife and I stayed the night here after seeing a show at Heinz Hall. The hotel's lobby was large and opulent but just a bit dated. The check-in process was fast and easy and the front desk staff were very friendly. We arrived in our room on the 26th floor and it had a great view with large windows. The room was modern and the bed was extremely comfortable. […] The hotel was within easy walking distance of the cultural district and is connected to the convention center. We enjoyed our stay very much and would recommend this hotel. Read moreGenuine Expedia guest review
"Close to cultural district"
Nice clean hotel, our view on the 7th floor wasn't very good, although it was boasted for the hotel for wonderful city or river views, we had a great view of a roof and not much else.Genuine Expedia guest review
"Westin - Pittsburgh"
Have been staying at the Westin - Pittsburgh annually for the Pittsburgh Vintage Grand Prix. Will probably stay there again next year, just will not have the breakfast.Genuine Expedia guest review
"Pitt Convention Center"
The hotel is showing signs of age. Housekeeping didn't arrive to clean our room until 5:30pm one day, then knocked on our door before 9:00 am the next morning. Room came equipped with a cabinet for minibar but it was empty. Had to call twice to have a fridge delivered. On the plus side it's an easy walk to PNC park and the strip district.Genuine Hotels.com guest review
"free trips to casino nicw perk"
great.. expensive room serviceGenuine Hotels.com guest review
"Great Hotel for stadium event"
Staff was extremely nice. Loved our hotel bell men - both were extremely helpful and explained everything we needed to know about the hotel, including the fact that we could use the shuttle to go over to the Hard Rock. We were happy to hear this as we had just driven 5 hrs to get to the hotel. Requested a quiet room, high floor away from the elevator […] as I am a light sleeper - Loved that they honored this request with a corner room on the 24th floor! Perfect! Beds and pillows are amazing! And don't get me started on the rain shower - with three women in one room, this could have been dangerous! We were also given a late check-out which was wonderful as we didn't need to set an alarm after being out at the concert the night before! We would love to come back to the Westin in Pittsburgh for an extended stay! Read moreGenuine Hotels.com guest review
"Nice hotel in a good location"
My wife and I stayed in this hotel while visiting Pittsburgh. The fitness center was exceptional and included a pool with 3 lanes for swimming laps.Genuine Expedia guest review
Room was clean and quiet. The bed was very comfortable and the shower was nice. Would stay there again.Genuine Hotels.com guest review
Ended up being really nice visit. Underground parking garage was very tight. Also quite costly as is common in downtown hotels. View of waterfront all but blocked from our 12 th floor room by convention center. Location was otherwise great. I grew up in Beaver county and left years ago. So memories of downtown Pittsburgh are limited. But it was pleasant […] and convenient for our appointed day trips. Sonoma restaurant was across the street and it turned out to be extraordinary. Great recommendation from front desk staffers. Read moreGenuine Hotels.com guest review
"Great location, met our needs"
It was our first time to Pittsburgh so we really didn't know where to stay. This was a great location for where we were going - the ice arena for pro hockey game. The check in process was easy, walking distance to a market area including some casual dining and shops. The hotel staff was friendly and we took advantage of their shuttle service. Great […] bar! Read moreGenuine Expedia guest review
Hotel was perfect to access lambert concert. Friendly check in , (girl with TONSof hair) . Could not get a drink at the bar ,but very tall guy at front desk sent us up some water . Price seemed unreasonable but guess that is the going rate ,in a prime area on a very busy weekend.Genuine Hotels.com guest review
"The heavenly bed really is!!!"
Had a nice time. Close enough to sporting venues. Cute pubs and dinner chocies near by.Genuine Hotels.com guest review
"It was okay"
It was okay. The room was nothing special for the price. There were some spots on the sheets that we had changed. The shower was the redeaming quality of the room. Overall, I would stay there again but its not anything great.Genuine Hotels.com guest review
"Westin Downtown Pittsburgh Rocks!!!"
Stayed for 2 nights last weekend with the family. Loved absolutelly everything about our stay. Great Hotel, Superb Location, Friendly staff etc.. Would definitely come back again!Genuine Hotels.com guest review
Best gym/ poolGenuine Hotels.com guest review
"" Beautiful location to see the city""
The double beds are too small and uncomfortable for a person over 6 feet tall. They provide a refrigerator in the room but you can only use it to keep water or beverages luke warm...not cold at all. Customers should get a discount for parking in the garage.Genuine Expedia guest review
My husband and I were staying at the hotel for our anniversary and had a very enjoyable time. We love the location to the casino, restaurants, and shopping. The staff were welcoming and pleasant and the room was very comfortable. I especially find the bed, linen, and pillows very nice.Genuine Hotels.com guest review
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