"Luxury stay for a Pirates game!"
Having not seen the Pirates play in 25 years or so (back when they were in Three Rivers Stadium) I decided that the final series with the Brewers would be a good time to take in a couple of games. Frankly, I didn't need a four-star hotel, as my intention was to check late Saturday afternoon, head to PNC Park for the Saturday night game, crash in my […] room, and then check out, leaving my car in the garage while I saw the Sunday afternoon game. So, I did not spend a lot of time at the hotel except sleeping in my bed. I can't comment on the dining facilities or the in-room Swedish massage, although that would have been a super-nice perk. What I can say is that the room was immaculate, the bed extremely comfortable, the air conditioning quiet effective, and my treatment by the hotel staff excellent. The pool and exercise room looked nice. You could certainly pay less for a motel outside of the downtown district to see a Pirates game, but I found that the comfort of the hotel, convenience of having a safe, easy place to park in the garage below the hotel, and an easy walk to the ballpark through the cultural district well worth the money spent. Read moreGenuine Expedia guest review
We enjoyed our stay. The hotel was very nice, and was convenient to all the downtown Pittsburgh attractions. We enjoyed the fitness studio and found it to be very well equipped. My only criticism would be that the fees for parking were little extreme.Genuine Hotels.com guest review
The room was clean and the beds comfortable. The hotel was huge and rather anonymous. My kids were disappointed that the pool was for lap swimming and the hot tub had been covered over. But the lobby staff were friendly and helpful, the bar/restaurant was convenient and not too pricey. A good, convenient place to stay for downtown events.Genuine Expedia guest review
"Great stay at The Westin"
A bit old but very nice hotel. Customer service couldn't have been better!Genuine Hotels.com guest review
Overall satisfactory hotel. Lacking in complimentary amenities such as coffee tea. Room booklet stated if you forgot these items: we will provide complimentary ones. I forgot phone charger. Was directed to gift shop. Coffee pot in the room, no coffee cups!! For $300 per night could have provided those simple complimentary items as advertised.Genuine Hotels.com guest review
Charged for valet when we didn't use it at all...someone got free valet! Office won't return calls and front desk staff was a joke during our stay. Very dissatisfied with the level of service- rooms were as expected, nothing spectacular.Genuine Hotels.com guest review
"Nice stay, but shuttle service unreliable"
Everything was what I expected for the price, so no issues there. But the shuttle service was unreliable. Everytime we tried to use it, the driver was on break. Don't they have anyone else that can back him up? Plus, apparently the shuttle only seated 6, so you should expect a long wait....when and if the driver ever gets off break.Genuine Hotels.com guest review
"Too many problems that outweigh the comforts"
I was amazed as we drove up because of the ease to the location, the surrounding neighborhood and the awe of the hotel. However, staff right away did not help to unload the car, give direction to where to park. Not to mention when a hooligan walked past and punched my car the staff didn't care to say anything as he got into a cab at the hotel. Security […] said they would look into it and did nothing not even a follow up. Once inside and checked in, I was told that we would have our refrigerator sent up right away, meaning it wasn't cold. The fridge arrived warm and smelling like mildew and only about a foot tall, two feet wide.. very small more like a microwave. Our shower was broken so the tub that was gorgeous got no use of what so ever, and during a hotel stay I always like to relax in a nice hot bath. When I called about this they let me know they would come and fix it and never did. One of the most disappointing things is how the room was supposed to have a dvd/blu ray player in it and never did.. nor did the hotel have one for us from another room. We chose this hotel because it was also a sister hotel with the Sheraton holding our convention and had a free shuttle to the Sheraton. We got to use the shuttle two times during our stay and every other time had to pay a cab fair because the shuttle was never reliable and always gone. In all the rooms were comfortable but sorely out shadowed by all the issues. Read moreGenuine Hotels.com guest review
"Nice for conventions"
The hotel was really in a nice area close to the convention center. The area was walkable to many places for meetings and entertaining future clients. The room was clean.Genuine Hotels.com guest review
"good downtown locale"
very good, friendly and helpful staffGenuine Hotels.com guest review
Parking garage is a bit of a walk with $20 charge for a day. For the amount I paid for the room it should have been free. Room was nice and clean but the shower was not working well, only enough shampoo for one person, and no free breakfast. Again for the amount I paid for the room there should have been more.Genuine Hotels.com guest review
"The Good and The Bad"
First, the good. Excellent location for convention center, ball park, and restaurants. Our room was spacious, clean, and the Wi-Fi is free. The staff is friendly and accommodating. The bad, paper thin walls where you can hear conversations in adjoining rooms. In room hair dryer is poor quality. The tv remote did not operate with the tv. It's overpr […] iced. Read moreGenuine Hotels.com guest review
"Great hotel, great location- close to everything."
Hotel was beautiful. Had a great stay, but had a few concerns. Pool was great, but hot tub was boarded up- really wanted a hot tub, which was part of the reason we chose this hotel. Also, the lights in the sauna didn't work- hard to regulate the settings if you can't see!Genuine Expedia guest review
"walking distance to cultural district/Heintz Hall"
Very pleasant stay - friendly staff at Westin! Walking distance to concert halls/theatres which was why we were in Pittsburgh, and numerous restaurants nearby.Genuine Hotels.com guest review
"Nice for a one night stay, but just ONE night."
The hotel was clean, but it had an awful odor (old, mildew, dust). We had the air on the lowest it could possibly go, but it was still muggy - not necessarily helping the smell. Also, the TV is very small. But overall, a clean room.Genuine Expedia guest review
Great customer service at the hotel, the concierge (Carol) was awesome and so helpful. Look forward to staying here again on our next trip to Pittsburgh.Genuine Hotels.com guest review
Excellent hotel. Not easy to find the parking lot. Older hotel. But staff was awesome.Genuine Expedia guest review
"Close to PNC a park"
Overall a nice hotel but service for the price was average.Genuine Hotels.com guest review
Traveled for my moms birthday. I picked this hotel because of its central location. Hotel was nice and staff was friendly. Loved the comfy mattress! Would def recommend!Genuine Hotels.com guest review
"Not a very clean hotel"
This place could use a scrub down. At the very least, a 4 star hotel should be clean. The bathroom was dirty (hair on floor and in tub - gross!) and appeared run down. Paint was peeling from the bathroom sink and the walls and doors were scuffed and dirty. It seemed like the Westin took over an old grimy hotel, but only halfway updated it. The fitness […] center was huge, but the bathrooms were filthy -- it was clear that they had not cleaned the toilets the night before, or at least for some time. Yuck. Read moreGenuine Hotels.com guest review
"Enjoyable stay in a great location!"
Overall we enjoyed our stay at the Westin. Especially since our last stay at the Westin Indianapolis where we got robbed in their garage and they didn't see anything with no cameras and wanted nothing to do with servicing their loyal customer. So overall the room was a bit dingy - few stains on the carpet and furniture. Not very many amenities such […] as food on site but we managed since we were returning from just moving from the area. Read moreGenuine Hotels.com guest review
"Solid option for downtown Pittsburgh"
Hotel itself is pretty and within walking distance of cool stuff downtown. Staff were great. Fitness center is full-service and pretty spacious for a hotel. Lack of on-site laundry was a mild downer, and the separate charge for Internet service is tacky in 2014. Those are minor criticisms, though; overall, it's a legitimate option for anyone who wants […] to stay downtown. Read moreGenuine Hotels.com guest review
"Good location for convention center!"
Other than the elevators being slow my stay was good. Workout room is great!Genuine Hotels.com guest review
"over-rated and over-priced"
I expected a better room and better service based on the rating and cost. The room was clean and of good size, but no fridge. There was loud hissing noise from the pipe when my toilet or my neighbor's toilet was flushed. The door was not thick enough to stop conservations taking place in the hallway from entering the room and disturbing my sleep. Cafe […] was way too small. Elevators were too slow at peak hours. People had to go up first in order to go down. Front desk was not staffed sufficiently at peak hours. People did not want to keep standing in line and just threw their key cards on the desk. Front desk staff were not friendly. I did not feel welcomed. I would not recommend this hotel. Read moreGenuine Hotels.com guest review
"Westin near Convention Center"
Our stay at this hotel was very positive. The room was very clean, the beds were very comfortable. The pillows, towels and shower were wonderful. We will definitely stay again when we are in Pittsburgh.Genuine Expedia guest review
"Fine, but not designed for kids"
It's a good business/adult travel hotel, but not great for kids.Genuine Hotels.com guest review
Stayed over for the Springsteen concert. It was a short walk to the Consol Center. Really enjoyed it.Genuine Hotels.com guest review
"Great hotel with easy access to convention center!"
We were in town for a cheer competition. The facility was more than we expected. It was very nice, clean and everyone was very friendly! My daughter and I especially loved the room service. The food was brought up in a timely fashion and tasted excellent! We also look for a pool to be at any hotel we stay. The pool at this hotel was very nice, my daughter […] thoroughly enjoyed it! We would definitely stay at the hotel again! Read moreGenuine Expedia guest review
awesome experience. one night i ordered room service and it never came. i called the desk and the girl said the order was never put through and offered to send something for free.Genuine Expedia guest review
"Great convention hotel"
Nice enough rooms, not terribly crowded even during a conventionGenuine Expedia guest review
"Not overly impressed"
My husband stayed at the Westin for an overnight getaway. We were expecting a very nice hotel for the price but we were a little disappointed when we got there. Although the bed was comfortable! Probably will not spend that kind of money again on that hotel.Genuine Expedia guest review
Convention caused big delays in elevators. Took almost 1 hour to get to my room. This was not acceptable. Everything else was nice.Genuine Hotels.com guest review
"Elevators were a problem"
I was there for a convention and the elevators and valet were poorly run, unfortunately. The room was very nice, but the lack of ease from and to our rooms delayed us quite a bit. I hope the hotel puts more effort to have all of the elevators working properly next year. This was the same situation last year. Hopefully we will see an improvement in those […] services. Read moreGenuine Hotels.com guest review
"Another wonderful experience here"
Was at this hotel this past summer for a convention, liked the location and facility. Had to come back in March for business, and stayed here again. Everything up to par as far as I am concerned. Friendly staff, clean rooms, comfortable bed and good view of the city from my window. Also enjoyed the whirlpool and steam room. Will stay here again when […] I come back to Pittsburgh! Read moreGenuine Expedia guest review
"Standard nice hotel"
Nice hotel. Great location. The bar and restaurant attached are nice. Cost me $20 to park overnight though. Seems expensive to me.Genuine Hotels.com guest review
"Very nice and great service"
The employees did a nice job of helping, we really enjoyed our stay the beds were comfortable room was clean and a shuttle took us anywhere we wanted to go!Genuine Hotels.com guest review
"Neat hotel / Great restaurant"
Very comfortable room with a world class restaurant (Fish Market) in the lobby.Genuine Expedia guest review
"Worked fine for me!"
Room was big. Nice. Only weird thing was that the fridge was locked which was a problem trying to keep some drinks cold.Genuine Hotels.com guest review
Bathroom smelled a little musty. I forewent Daily maid service for a $5 voucher but it seemed as though there were no places to use the voucher.Genuine Hotels.com guest review
Room had an odd odor, wasn't cleaned as well as I would have liked, and didn't have a laundry bag or shower soaps, shampoos, etc. I hate to be too critical though because the front desk attendant was very friendly and accommodating when we needed something, and the pool was great for our kids. Nice and shallow all the way across so they could play and […] I didn't have to about how far out they were going. Read moreGenuine Expedia guest review
"Location, but that's it."
The only good thing about this hotel was its location, very close to our destination point. The pool was closed early (we stayed on New Year's Day), but there was no mention of this fact until after we had tried to go swimming and wasted a half hour trying to figure out what was going on. When I finally got a hold of the front desk, all the service […] representative kept repeating was how obviously the pool closed early on a holiday and they gladly tell anyone who calls the front desk to ask about this change in hours. No mention on check in, no note/sign anywhere in the hotel, and we saw at least three other groups try to go to the pool in the time we were trying to figure this out. According to the staff person, there was nothing that was their fault, and no apology was ever given. So I complained on social media, and I got a response. The response was for the front desk supervisor to call me (after 9 PM at this point, and on a night that we had to be up and out the next morning at 6:30 AM with a young child- and I had told them this at check in). The front desk supervisor did not leave any message while we were getting ready for bed and unable to answer (CREEPY! Who does that?) but did follow me on Twitter under her personal Twitter name and slipped a note under the door explaining the same thing that I had been told when I called the front desk. I have to give them props for consistency. Read moreGenuine Hotels.com guest review
"Nice hotel close to football game."
Great experience overall, the parking garage was safe and I felt comfortable leaving my car down there in the basement. Hotel was easy to check into and the staff was hospitable and answered any questions I had with ease. Only thing I would have changed was the weather conditions for the football game.Genuine Expedia guest review
"Pittsburgh Family Trip"
We stayed for 2 nights at this hotel and had a great time. The location is awesome; you are near both ball parks, restaurants and the casino. Parking was $24 per night-which is a bit expensive. The hotel has shuttle service which is a major plus... Overall this is a nice hotel.Genuine Hotels.com guest review
"overnight stay for steelers game"
Hotel was very nice, the room was clean and smelled good. The complaint was after a few minutes in the shower the hot water ran out and it was cold. The grill restaurant that they have at the hotel is only open till 11 and the other restaurant is a seafood restaurant I personally do not like seafood so we had to eat out of the hotel somewhere else . […] Have more than expensive seafood as a dining option. Read moreGenuine Hotels.com guest review
"Convenient Location, Pricy Parking"
I stayed here for PirateFest 2013. It was nice since the hotel is connected to the convention center, but it was easy to get lost in that place. The hotel was very nice and the staff was friendly & helpful. The only thing I had an issue with was the parking. You have to pay every time you leave the ramp. It ended up costing me over $30 for one nigh […] t. Read moreGenuine Hotels.com guest review
"VERY NICE HOTEL."
Very nice hotel. Staff was very easy to deal with and very kind. I was surprised that not all rooms have refrigerators unless you ask for it. Other than that was easy to find and I like how the parking garage is connected to the hotel so you never have to step foot outside.Genuine Expedia guest review
I loved thew Westin, it is a beautiful hotel! the rooms were beautiful and really clean, and the bed and pillows were amazing. Eevn though the Westin is a tab pricey it is worht every penny, I will continue to stay at the Westin everytime we are in Pittsbugh. Also the staff was really friendly and helpful :)Genuine Expedia guest review
My wife and I stayed at the Westin as part of our 5 year anniversary. First, the receptionist was very friendly and was asking questions about why we were in town and such. After we said it was our anniversary, she congratulated us and asked is if we wanted a late checkout until 3pm! We had the same receptionist at checkout and she remembered us and […] asked about our time. Top notch service! The hotel also offered shuttles to anywhere within a 1 mile radius, which was perfect for us. The only downfall to the stay was that the sheets were a little stiff and the room stayed very hot, even after turning the AC on to 60 and running it on high all night. We would stay there again! Read moreGenuine Expedia guest review
"Close to Heinz Field"
Second time we have stayed at this hotel for attending a Steeler's game on Sunday. Arrive on Saturday. Park the car in the underground garage, and walk to all local attractions. Only use the car when we leave to drive home.Genuine Hotels.com guest review
I generally love Westin Hotels. This one was nice. My room temp was difficult to control and the bathroom was not that great, but still better than most hotels. The restaurant service was terribly slow and the food was okay.Genuine Hotels.com guest review
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