All hotels in Christchurch, New Zealand
1 room, 2 adults
You can collect Welcome Rewards® nights here189 Deans Ave, Riccarton, Christchurch, 8440, New Zealand, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 99 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.1
  • Comfort
    3.9
  • Condition
    3.6
  • Neighborhood
    4.2
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4.0 / 5Excellent
"Not bad but..."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
We enjoyed the restaurant at Chateau. We ate there one night because it was convenient and we ate there the next night because every other restaurant in Christchurch was booked! The food was very good. About our room... the first room we got had an unpleasant smell that we thought would go away if we ran the a/c. It didn't. We asked the front desk to change rooms and they were very nice about it. The furniture in the rooms is dated and the bathrooms could use some attention. But everything was clean. Don't rely on the guest laundry facilities. We tried to do some laundry and found one dryer to be broken and the other took forever to dry a load. The situation was so bad (three or four guests with loads of wet laundry) that one of the staff opened the hotel's laundry room and allowed us to use a dryer in there. He even stayed with the clothes so we could eat dinner. I think for what we paid, we could have stayed somewhere nicer.
Genuine Hotels.com guest review
2 night romance trip Feb 4, 2015
A Traveler
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location, just across from the park. The food was wonderful. Our stay was short but very pleasant!
Genuine Expedia guest review
Other trip Nov 20, 2014
LAC
US
5.0 / 5Outstanding
"Great architecture and decor"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lobby area is very nice. Loved the gardens, and decor. Breakfast was good. Room was clean. Wish we could have spent more time exploring all the parts of this hotel, very unique and done well. Impressed!
Genuine Hotels.com guest review
1 night family trip Mar 29, 2014
Family
US
3.0 / 5Good
"Nice hotel, but overpriced with unfriendly staff."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I have arrived late evening/early morning at less expensive hotels before and received a much more positive and helpful reception from the hotel staff. I'm not asking for my shoes to be cleaned or even a glass of water, I think a smile would've been suffice. However, I don't remember seeing the woman that greeted me even crack a smile at any point during our exchange. I may not have even cared as much about the per hour charge on late check-out after 10.30am. But, I do. I think that really stinks. Also, the room door key kept sticking (it's an actual metal key) and I think that just made things feel worse. However, the room itself was clean and the bathroom was pretty nice. I think the hotel could've been more charming, if we had received better service.
Genuine Expedia guest review
Other trip Mar 25, 2014
Adam
US
4.0 / 5Excellent
"Nice,but could use some updating."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
We stayed here some 20 years ago when it looked newer.The staff is very nice and helpful and it is a good location. It is quiet and removed from the earthquake area,but just a walk thru the park will get you in the center.The restaurant was not answering there phone and when we arrived downstairs for dinner they were overcrowded and the wait would have been an hour or more. There are many good restaurants just a short drive away so that's what we did. The outside pool is very nice and quiet,set within the gardens.
Genuine Hotels.com guest review
2 night romance trip Feb 9, 2014
A Traveler
US
2.0 / 5Fair
"Very dated hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
Hotel was very old and didn't feel especially clean. Neighborhood didn't seem very safe to be out walking about.
Genuine Hotels.com guest review
1 night trip Apr 27, 2013
Jeff
US
4.0 / 5Excellent
"Overall very good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great location and service, clean and functional. In need of updating which looks like they've just begun. Easy airport access. Laundry machines were a bonus, though old they worked fine.
Genuine Expedia guest review
Other trip Mar 19, 2013
A Traveler
US
4.0 / 5Excellent
"Very nice hotel. Great staff. Free WiFi (4hrs/day)"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
A very nice hotel. It is not like the modern chains you might see in the US. It does look like a private (non-chain) hotel you might find off the beaten path. It was clean and the staff was nice and very helpful. We particularly liked that 4 hours of free WiFi were provided every day which we found to be much more than the other (non-Auckland) New Zealand hotels we stayed in. The food was a bit above average but only that.
Genuine Expedia guest review
Other trip Apr 24, 2012
Charlie
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Family of 4, one night stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
One night stop over, close to the Park and ok walking distance to the city centre.
Genuine Hotels.com guest review
1 night family trip Apr 3, 2015
Henrik
AS
3.0 / 5Good
"The people make the place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The service and personality of the staff was excellent. The room was clean and comfortable. Grizzles would be that the room was dated, the TV was an antique, no mini bar, a shower with a shower curtain not a screen.
Genuine Hotels.com guest review
1 night business trip Mar 10, 2015
Liz
NZ
5.0 / 5Outstanding
"As good as ever!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was our third visit and it continues to be excellent in all aspects and really friend as well as spot on efficient. Staff were so friendly and helpful.
Genuine Hotels.com guest review
1 night family trip Mar 1, 2015
John
NZ
3.0 / 5Good
"Birthday party."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Stayed 3 nights. Room was comfortable, but bathroom extractor fan did not work (looked like it hadn't been serviced for years)and the bed was uncomfortable! (Two beds pushed together which continued to come apart!) Otherwise Restaurant staff and front of house were excellent.
Genuine Hotels.com guest review
3 night family trip Feb 7, 2015
Colin
NZ
5.0 / 5Outstanding
"Well furnished and designed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Beautiful interior and views. Slightly difficult to find at night.
Genuine Hotels.com guest review
1 night family trip Jan 25, 2015
Zillur
AU
4.0 / 5Excellent
"Quaint and comfortable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
A short notice stay because of a missed connection. The staff were friendly and the room comfortable. A quaint style.
Genuine Hotels.com guest review
1 night family trip Jan 5, 2015
John
AU
3.0 / 5Good
"Just average"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Nothing startling about this place. Reception gave very little information when checking in, e.g. no info about breakfast, dining room etc. Folder in room incomplete and didn't have that info either. A bit of a walk into town but it's through a nice park so that made it more pleasant.
Genuine Hotels.com guest review
1 night trip Dec 21, 2014
Lesley
AU
2.0 / 5Fair
"Handy to Casino"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Check in was good, when we entered the room the fridge was turned off, the TV is a old box type with a distorted picture and you couldn't see all the words on the screen. There was a long hair above the controls for the shower, there was mold on the shower door which wiped off easily, one small container of shampoo/conditioner for two people. The toilet had toilet paper in it. When we queried about the fridge not going they said they would send a porter, we gave up waiting and checked it all ourselves, he did eventually turn up. Breakfast was a bit confusing from the older waitress that didn't know how to smile, the two young girls were lovely. The bed was comfortable, the shower had excellent pressure, the blackout curtains were very good. Unfortunately I would not stay here again, and if you guys give this place a high rating I would not use your site again as I get the feeling you may not check these at random.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
AU
4.0 / 5Excellent
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent value. Very good service
Genuine Hotels.com guest review
1 night romance trip Dec 14, 2014
Gerard
NZ
1.0 / 5Poor
"Bad decision to book this hotel"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Bad decision to book this hotel. Never going back. From check-in response to booking a meal in the restaurant from the hotel to cleanliness of rooms, lacking in most aspects. Grumpy staff.
Genuine Hotels.com guest review
1 night family trip Nov 22, 2014
A Traveler
AU
4.0 / 5Excellent
"5 Day Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Staff very helpful, room clean, tidy and comfortable and located in a nice part of town. Heated bathroom towel rail did not work along with some light bulbs. Reported this to reception but they did not seem to be particularly concerned. Restaurant was fairly expensive so ate out in nearby Riccarton Road where there are plenty of good options.
Genuine Expedia guest review
Other trip Nov 30, 2014
James
AU
3.0 / 5Good
"Average hotel in a great location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Location of this hotel is great but for a more competitive price, you can stay at some nicer and newer motels downtown. Rooms are a bit outdated. Our overall experience was average.
Genuine Hotels.com guest review
1 night romance trip Nov 1, 2014
Laura
SG
5.0 / 5Outstanding
"Perfect stopover"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had driven from Queenstown and stopped before travelling to Wellington the next day. Great stop - comfy beds, lovely sheets, great pillows, fantastic shower - just what we needed!
Genuine Hotels.com guest review
1 night family trip Nov 15, 2014
David
NZ
5.0 / 5Outstanding
"Beautiful gardens and lovely hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a wonderful stay and being close to the park and town was great. Found the devastation of the earthquake a very sad and moving experience
Genuine Expedia guest review
Other trip Nov 2, 2014
A Traveler
AU
4.0 / 5Excellent
"Great hotel close to CBD"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Really enjoyed our stay here. The rooms were excellent and the facilities were as well.We have no hesitation in recommending this hotel
Genuine Expedia guest review
Other trip Oct 30, 2014
Barry
AU
4.0 / 5Excellent
"comfy beds,"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a great stay and would definitely recommend the Chateua to frienda and family.
Genuine Hotels.com guest review
2 night trip Oct 17, 2014
A Traveler
NZ
5.0 / 5Outstanding
"Novelty on the park"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A visual masterpiece. The architecture is unique and unexpected, and gets even more impressive on the inside. Loved the moat around the restaurant inside.
Genuine Expedia guest review
Other trip Oct 11, 2014
Tim
AU
4.0 / 5Excellent
"Nice location next to the park."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A lovely hotel, great location. Perfect for visiting the local city centre.
Genuine Expedia guest review
Other trip Oct 8, 2014
Lorna
AU
4.0 / 5Excellent
"good locationEnjoyed"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyed very much..
Genuine Hotels.com guest review
4 night family trip Sep 26, 2014
A Traveler
AU
4.0 / 5Excellent
"Beautiful garden"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel has a huge and beautiful garden in a convenient location, staff was helpful, bath room facility was great but room facilities are old, TV was too small too old unable to watch anything.
Genuine Expedia guest review
Other trip Sep 28, 2014
Kitty
AU
4.0 / 5Excellent
"Lovely surrounds"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful gardens and great location - accessible easily to city centre and shopping areas. Staff very friendly and helpful. Restaurant and bar on site but also plenty of eating options within walking distance. Didn't have family room configurations which would be the only suggestion for improvement i.e. queen bed and two singles. Apart from that, will stay there again. Beds comfortable.
Genuine Expedia guest review
Other trip Sep 27, 2014
Simone
AU
5.0 / 5Outstanding
"Lovely space"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff were friendly and helpful. Breakfast was comprehensive and tasty. Room was clean and tidy and had everything we needed for our brief stay.
Genuine Expedia guest review
Other trip Sep 18, 2014
Rod
GB
4.0 / 5Excellent
"Visit to Christchurch"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very surprised at the general quality of the hotel rooms. Did not eat in so cannot comment on the food.
Genuine Expedia guest review
Other trip Sep 9, 2014
Liz
AU
4.0 / 5Excellent
"Nice quiet hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very close to Hagley Park, lovely garden setting. Very quiet and plenty of parking.
Genuine Expedia guest review
Other trip Sep 7, 2014
Jacqui
AU
4.0 / 5Excellent
"Very impressive"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
More than we expected , love the architecture of the Chateau . A very nice experience.
Genuine Expedia guest review
Other trip Aug 30, 2014
Joe and Margare
AU
4.0 / 5Excellent
"Great Staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The staff were wonderful and made the hotel stay great.
Genuine Hotels.com guest review
3 night trip Aug 15, 2014
Jarrod
NZ
5.0 / 5Outstanding
"Could do with a 2 seater couch instead of the chai"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great. Would return to this hotel
Genuine Hotels.com guest review
2 night trip Aug 9, 2014
A Traveler
NZ
2.0 / 5Fair
"Discounted room overview."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
1. the beds had no duvet cover in spite of it being a very cold winter.2. The air conditioning controller was broken and required turning the shaft directly.3. The heat cycle was lukewarm at the least and needed to be left on high all day to just warm the room. 4. Two of the in - ceiling lights were hanging down from their mounts by their power cord about 12cm.5.One light was inoperative.
Genuine Expedia guest review
Other trip Aug 17, 2014
Anthony
AU
5.0 / 5Outstanding
"Excellent service, excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed at Chateau on the Park for two nights and have to say that it's quite possibly the most pleasant hotel stay I have experienced. The gardens are beautiful and extensive enough that it doesn't look like there would be a "car park view" room in the entire complex. Check-in was quick and easy, the restaurant served stunning meals very quickly and service was second to none throughout - the most pleasant staff member by far is Gary! Highly recommend to all especially those who want a quiet yet centrally located hotel.
Genuine Expedia guest review
Other trip Aug 10, 2014
Roz
AU
5.0 / 5Outstanding
"Great hotel, great stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here for one night only because we had to go to the airport the next morning. The staff were friendly, helpful and efficient when we checked in and happy to answer any questions. The room was nice, very clean and comfortable. We enjoyed our stay here and would definitely stay again.
Genuine Expedia guest review
Other trip Jul 29, 2014
A Traveler
AU
5.0 / 5Outstanding
"Nice and comfy hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
After a couple of weeks travelling and living in the car, my girlfriend and I really enjoyed the comfort of a big room with king size beds, heating and the mini fridge. We've only spent one night but we'd have stayed longer if we could. The only hard point was to leave the room the next morning ^^
Genuine Expedia guest review
Other trip Jul 22, 2014
Nathan & Elise
AU
4.0 / 5Excellent
"Charming hotel in great location close to Hagley P"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Am a regular stayer and always find it comfortable and meets all my needs.
Genuine Expedia guest review
Other trip Jul 20, 2014
Wolfgang
AU
4.0 / 5Excellent
"Good value"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Good deal through Hotels.com. Nice and quiet even with being located on Deans Ave, a very busy road. Would have liked larger beds, but as two double beds in room, could have one each!
Genuine Hotels.com guest review
1 night family trip Jul 11, 2014
r & j
NZ
4.0 / 5Excellent
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely clean and comfortable room, shower needed a little attention hose was leaking water other than that small thing fantastic place to stay, reasonable rates, friendly helpful staff. Close to everything.
Genuine Expedia guest review
Other trip Jul 13, 2014
A Traveler
AU
5.0 / 5Outstanding
"Lovely welcoming hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Loved the hotel but being the middle of winter i would have loved a huge fluffy duvet. The room was lovely an warm but lacked the snuggle factor.
Genuine Expedia guest review
Other trip Jul 5, 2014
Connie
AU
5.0 / 5Outstanding
"Three days of business using meeting rooms."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Meeting rooms good, food good, room good, staff good.
Genuine Expedia guest review
Other trip Jun 25, 2014
Thomas
AU
5.0 / 5Outstanding
"Clean, friendly, good meeting facilities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed three nights. Staff helpful. City centre in walking distance.
Genuine Expedia guest review
Other trip Jun 22, 2014
Thomas
AU
4.0 / 5Excellent
"Great weekend away"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
well organised and very helpful staff. Good meal also
Genuine Hotels.com guest review
1 night trip Jun 1, 2014
Grant W
NZ
5.0 / 5Outstanding
"Lovely hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a very nice hotel. We had dinner in the restaurant and I can honestly say that it was one of the best meals I have ever had! Room was lovely - king size bed was amazing. The only thing I didn't like was that the pillows were very big (high) and I didn't sleep very well and ended up with a stiff neck. Apart from that it was amazing and we would definitely stay here again
Genuine Hotels.com guest review
1 night business trip May 25, 2014
A Traveler
GB
4.0 / 5Excellent
"Great weekend rate"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent rate for Friday night. Lovely quiet room. Bed cold when getting into it as there was no electric blanket. Management said it's hotel fire policy not to have electric blankets. Also no heater in bathroom - not good on a cold morning.
Genuine Hotels.com guest review
1 night trip May 23, 2014
Sally
NZ
3.0 / 5Good
"Central hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nice hotel. Good facilities, shame about the dirty toilet.
Genuine Expedia guest review
Other trip May 26, 2014
blossom
AU
3.0 / 5Good
"Good solid Hotel."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Extremely friendly and effficient staff, room however very dated.
Genuine Expedia guest review
Other trip Apr 21, 2014
Jack
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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