"Great boutique hotel!"
We checked in late but were met with a courteous staff. At first they couldn't find out reservation, but finally did after about five minutes. They upgraded our room for the inconvenience (which was no inconvenience at all)! Now THAT'S customer service! They even called our room a few minutes after we got in the room to make sure we were satisified! The […] hotel decor is upscale modern. Comfortable bed. Nice amenities. Read moreGenuine Expedia guest review
"Great Place to Stay"
Staff was fantastic, accommodating and offered tips on sites to visit. We enjoyed the shops on this block where the Kardashian's "vintage shop." The Magnolia on the corner has the best cupcakes, Katie Holmes favorite. If you're looking for a night spot, several are nearby including 1 in this hotel. We enjoyed our stay and would go back.Genuine Expedia guest review
"A Home away from Home"
We had to leave our house for 3 day, the stay at the Orlando made it a nice change for us. ThanksGenuine Hotels.com guest review
"Overall wonderful experience, definite repeat stay"
We had originally chosen another nearby hotel but had an atrocious experience. The Orlando came up in our search results and we decided on a whim to stay here. We could not have made a better choice. The hotel's location was in walking distance to some pretty great restaurants, shops - West 3rd in general was pretty fantastic. Overall the staff was […] great, particularly Michael who went out of his way to help with a car problem we had. Such a nice guy. One of the other staff members wasn't quite so helpful, not very nice at all, but she was the only one of the bunch. The room was very comfortable. Memory foam pillows, an extremely comfortable bed, nice television, fantastic view. Clean and stylish, we felt very at home during our stay . I can't recommend this hotel enough. Read moreGenuine Expedia guest review
DisappointingGenuine Hotels.com guest review
"|ORLANDO \West Hollywood"
I enjoyed my stay, very nice staff and equally efficient and clean rooms.Genuine Hotels.com guest review
"Most beautiful, luxurious two days stay!"
I booked this hotel last minute when I was already in LA. I decided to stay closer to a conference I was attending. I was absolutely thrilled when I walked in the spacious, clean room! I wanted to stay forever. Large fluffy towels AND a soft robe to use during my stay was such a pampering treat. I enjoyed a meal twice at the attached Churchill restaurant. I […] would absolutely love to return to LA with my family and stay at the Orlando again. Thank you for making my stay so comfortable Read moreGenuine Expedia guest review
"Great Hotel and great value."
I've stayed here a few times, and always recommended it to other people. The level of service here has always been very good. A decent bar attached to the hotel is actually pretty good to watch the world go by and there's some great local spots to try out, ie, Joan's on Third and Son of a Gun. The mall isn't a far away either, so if you ever forget […] anything...... Read moreGenuine Hotels.com guest review
Overall, nice hotel. Could use some TLC in some areas, but in general, all was in good condition. Due to location, there is some traffic and street noise, but the staff was accommodating and relocated me to another room.Genuine Expedia guest review
Only complaint would be for room service, pizza and burger arrived a bit cold. We asked to cancel the pizza and they did. Everything else was great! They even delivered a cupcake to me for my birthday.Genuine Hotels.com guest review
"Very Central for us"
Room was great once we were situated in the room we asked for with a bath tub. Towels were plentiful, and room was very clean.. Everything worked properly,. would stay there againGenuine Hotels.com guest review
"Great "near Beverly Hills" hotel"
Loved it. Street parking all over, but watch the very confusing signs. Great shopping in the area Mall and small stores. Cool bar/restaurant in the lobby streetside. Younger crowd though. Outdoor fireplace. Very nice. Front desk guy fabulous and friendly. Love the bag with newspaper they hang on your door in am. Will be back.Genuine Expedia guest review
"Would Fully Recommend This Hotel"
Great Hotel - great location - the thing that stood out most was the service and helpfulness of the staff - exceptional! (Really!)Genuine Hotels.com guest review
Great Hotel, Thank you.......................................................................................................!Genuine Expedia guest review
"Great staff & location. Bring a sound machine."
The staff was accessible at all times, and very courteous. The room was nice (remodeled in 2011) although the grout in the shower was already getting mildew in the "soap nook". The walls and windows must be thin, because we could hear many noises outside and within the hotel. The location was good; safe area with many boutiques and cafes.Genuine Expedia guest review
Response by The Orlando Dear Batmom G, Thank you for your recent review on The Orlando. I'm very pleased that you enjoyed our new guest rooms and found our team to be helpful. And I'm so happy that you took advantage of our great area! I would like to thank you for bringing a cleaning oversight to our attention. After doing a complete management inspection of all guest room bathrooms, we've discussed and fixed this with the housekeeping team responsible for room 229. I'm sorry that you found the hotel to be noisy. We recognize that we have many guests who come from rural areas and we make it a top priority to assign one of our many quiet guest rooms for those who express this request. I've noted your profile for future visits to ensure that we assign you a quiet room on a higher floor. Additionally, we have replaced the window seal in your guest room to ensure a quieter experience for all the future guests in this room. We do hope that you'll return to The Orlando the next time your travel plans include Los Angeles. Very best,
Service was excellent, location was great for shopping, dining and close to everything we wanted to do. Can't say enough good things about the staff from front desk, valet an housekeeping. I left an item in the room at checkout, called from the airport and the found right away, called me back and sent it to me. Will be staying here again when next in […] LA. Read moreGenuine Hotels.com guest review
"exceptional West Hollywood boutique hotel"
Delighted to find this charming European-style hotel! Close to fine shops and restaurants, it met all my standards for a delightful week-end stay. The staff is kind and helpful, the decor tasteful and warm, and the room impeccably clean. I intend to be a loyal guest whenever I visit LA.Genuine Hotels.com guest review
"Worth the visit"
A modern hotel in a good location.Comfortable and well done.I will returnGenuine Expedia guest review
"great stay, in a great location near the Grove etc"
very good service, clean and a great locationGenuine Hotels.com guest review
Good enough, warning hard bed and lumpy pillows. Other than that pretty good for the money.Genuine Hotels.com guest review
Response by The Orlando Thank you for taking the time to review your recent stay. I'm sorry that you didn't find our bedding comfortable. We have recently replaced all of our bedding and linens throughout the hotel and we have had many recent compliments on this. So I hope you'll have the chance to join us again in the future. We hope to see you again the next time your plans include Los Angeles. Very best, Paul Gardner, Guest Services Manager
This hotel is a nice boutique hotel in a great neighborhood. Friendly staff, great location. The rooms are nicely appointed. Nothing too luxurious, but modern, clean, and comfortable.Genuine Hotels.com guest review
"great find. good hotel at reasonable rate"
We were very pleased with our stay at the Orlando. The room was nice, the staff very responsive, and the location excellent. We will definitely suggest it to others looking for good value.Genuine Hotels.com guest review
"Great for business trip !!"
Everything is fine...Only one thing everyone might face is that car parking fee is $29.00 per night. There is no self parking...only Valet will take care of you...just keep in mind.Genuine Expedia guest review
"Lovely hotel in great location!"
ROOM: The room was comfortable and clean. The king sized bed was very comfortable. There were four different types of pillows, which was great as it suits all people and their comfort preferences. There was a large TV with many channels plus movies to rent. The bathroom looked to be newly refurbished; I was impressed. The room was spacious too. LOCATION: […] Prime location. It's a three minute walk to the Beverly Center (shopping mall) and a 15 minute walk to the Farmer's Market and Grove shopping. This is a wonderful place to spend an afternoon. I feel the hotel location is quite central to other areas of Hollywood so the taxi fares aren't too expensive. There are many eateries and boutiques within a 2 minute walk of the hotel. SERVICE: High quality service. I was very impressed. All staff made me feel comfortable and welcome. I was offered a late checkout due to late flight, which I appreciated. I was also offered assistance planning daily activities. CRITICISM: My only criticism is that due to an interconnecting door between rooms, it could become noisy in the room and it could be difficult to sleep. However, this just depends on the guest next door; depending on how considerate they are. I would stay at The Orlando again. Read moreGenuine Expedia guest review
"Very nice botique hotel"
I checked in around 10PM, after a long flight from Zurich. The night clerk checking me in was very pleasant and helpful. He even called me to ask if my room was ok. That was a first. The room was very nice, modern. A/C worked great and quiet. TV was very good. Coffee and tea pot was good. Bed very comfortable Bathroom was modern. Room was very quiet […] facing the back. The hotel is on a quiet side street. No breakfast with the room. I was charged 29 dollars to valet park my car. Which is standard in LA. Very nice and modern botique hotel Read moreGenuine Expedia guest review
Managed very superbly! A quality hotel that will not disappoint.Genuine Expedia guest review
The staff is the best. They are very accommodating and eager to help with whatever one may need. Room was Ok, clean and had what we needed. We did not spend a lot of time in the roomGenuine Expedia guest review
great location. Super friendly staff. Seems central to all things Hollywood.Genuine Expedia guest review
"Decent LA Hotel"
This was a very centrally located hotel in a nice neighborhood with lots of good food around. Also, close to the Beverly Center for shopping and movies!Genuine Hotels.com guest review
Response by The Orlando Thank you very much for staying at the Orlando on your recent visit to Los Angeles. I appreciate your taking the time to post a kind review. I hope to see you again soon,
"Nice location, quality for the $$"
Great location - very close to the Grove and some very good restaurants. On business travel and found it convenient to downtown LA.Genuine Expedia guest review
Response by The Orlando Thank you so much for the kind review and choosing the Orlando for your recent visit to Los Angeles. The last and final stages of our improvements to the property include the gym and the pool area to begin in the next month or so. We will be adding all new gym equipment as well as adding a very large wooden solid wood barrier between the pool and the alley so that you will not even notice it is off the alley. Thank you again for the kind review and we hope to see you again soon. Best regards,
"Pretty room with inaccessible electrical outlets."
iHome in room was very convenient, but several buttons were broken. Electrical outlets were all inaccessible making ironing very difficult. Other than these minor complaints everything was great.Genuine Expedia guest review
Response by The Orlando Thank you so much for choosing the Orlando for your last visit to Los Angeles. I apologize for the inconvenience the lack of power outlets caused you during your stay with us. We are in the process of adding multi outlet power cords in our guests rooms as well as desk lamps with outlets. If you mention it when you make your next reservation we will ensure you receive a guest room that has been completed with this detail. Thank you again,
Slow internet connection but otherwise excellent in every way. Extremely helpful and attentive staff and comfortable room. This is my hotel every time I visit L.A.Genuine Hotels.com guest review
Response by The Orlando Thank you so much for the kind review of your visit at the Orlando Hotel. I want to let you know that we have been upgrading our wireless internet connection. During your visit we found some challenges that we have since resolved. During your next visit you will find our system vastly improved. Thank you again for choosing the Orlando when you visit LA. Best regards,
"I would recommend..GREAT GREAT!!"
The hotel overall was great. Nice area centrally located to shopping, food, and much more The hotel staff made sure I was taken care of called my room several time to make sure all was well. Kept my room clean and fresh. Staff were very pleasing as well!!!Genuine Expedia guest review
Response by The Orlando Thank you for choosing the Orlando Hotel for you recent visit to Los Angeles and taking the time to post a kind review. You are definitely correct that it is time for an upgrade to our elevators. We are actually in the design stage of renovating our elevators as I write this. The next time you visit I hope you will be pleasantly surprised of the changes. Best regards,
Great hotel, great location, and great staff. We only stayed there 2 days, but the staff knew us, and greeted us everyday. They remembered our plans and asked specific questions about them. They paid attention and seemed to really care. I couldn't ask for anything more in a hotel.Genuine Expedia guest review
Great location, staff is very helpful, and dinner and drinking options are close by.Genuine Expedia guest review
The hotel was very clean and had great style, everything in our room seemed pretty new. The staff was extremely polite and helpful. Parking was valet only. There was no ice machine on our floor, so I called and they brought some up. I would stay there again.Genuine Expedia guest review
"Great Boutique Hotel in a Great Location"
Our stay at The Orlando was fantastic. My ratings are based on the price I paid per night, which was very competitive through Hotels.com. The value-per-dollar rating made for an easy 5 stars across the board. The hotel was recently renovated and our room was large, clean, chic and spacious. I didn't use the pool, but apparently it's a salt water pool […] which is much nicer than swimming in chlorine. If you have a car, you must valet and will pay a surcharge for parking. Figure that into your budget. The gym is okay. One universal, one bike, one elliptical, limited free weights. Not a gym for the athletically-minded traveler. I was the only one there so I was able to get a decent (albeit creative) workout in. Internet was free, but very slow. Like many hotels, they throttle the connection - so if you're trying to get serious work done or stream Netflix you're better off with 3G. Seriously. Good thing I was on vacation or I would have been irritated because I'm a computer programmer. The location was perfect! The Orlando is close to everything. A short walk will take you to dozens of restaurants. A long walk will take you to Rodeo or Melrose. A cheap cab ride will take you out on Sunset or Hollywood. Also, the restaurant located at the bottom of the hotel is delicious and turns into a bit of a hot spot after hours...if you're into that kind of thing. All in all, highly recommended! Read moreGenuine Hotels.com guest review
Response by The Orlando Thank you so much for the kind review. We hope to see you again soon! Very best regards,
"Excellent staffs' service"
Good location to go shopping. Great service of hotel staff, the room was very clean.Genuine Hotels.com guest review
Response by The Orlando Thank you so much for the kind review. We hope to see you again soon! Very best regards,
"The Orlando Hotel"
My husband and I have previously stayed at the Orlando and would consider the room much nicer than two other hotels in the same area that we had stayed in prior to trying the Orlando. For the money it is equivalent to these other hotels and I think much nicer. The staff is very accommodating, pleasant, helpful and responsive to any requests. The location […] is a bit difficult relative to The Grove or Beverly Center (you need to cab it or have a car) but central to other lovely eateries and shopping along West 3rd. We will continue to only book at the Orlando when we come to L.A. The only negative comment would be that the cleanliness of the bathroom on a daily basis was a bit lacking but nothing so awful that would preclude continuing to book there. Read moreGenuine Expedia guest review
High marks for this recently remodeled hotel. The staff was friendly and the beds were comfy. Parking was valet only, but their service was very fast. We got a great rate on Expedia and found the hotel to be an excellent value.Genuine Expedia guest review
My stay at this hotel was great. The customer service went well beyond the hotels star rating. The room had great decor, and was clean.Genuine Expedia guest review
"Great Hotel in GREAT Neighborhood!"
I stayed here for 5 nights while my friends were down the road at The Farmer's Daughter. I was weary of the neighborhood but the front desk staff assured me I would be safe walking to my friends' hotel & I definitely was. 3rd street is lined w/lots of restaurants so the street was often filled w/valets which made me feel safe even when walking at night. […] I'm from Chicago but I know that there's shady neighborhoods in other cities just like we have here but this was not a shady neighborhood! When I checked in, the front desk staff was extremely friendly. I made my way up to my 2nd floor room & it was huge (I later found out it was a handicap room). The bathroom was beautiful- I loved the magnifying mirror & toiletries (shampoo, conditioner, lotion, bath foam, shower cap, shoe shine cloth, & a pack containing a nail file, q-tips, hairband, & cotton squares). There were plenty of towels & a hair dryer as well. The window in my room had a view of the stairway leading up to the pool (next time I'll request a room w/a balcony or outdoor seating area). The room consisted of a comfy queen sized bed w/4 pillows, 2 end tables, alarm clock w/an ipod dock, desk, large armoire w/hangers, underbed drawers, sofa, coffee tables, HUGE tv, mini fridge w/fully stocked honor bar, & a coffee maker (complimentary YUMMY teas & coffee). Obviously, I was impressed. I checked in on a Wednesday night & there was some noise outside my room in the hall or another room which I think was coming from meeting rooms on the same floor. I'm not one to complain but I felt it was late & wanted to get some sleep so I considered calling the front desk, until I realized it was only 9:45pm (I was still on CST time so it was 11:45pm for me!). Every morning there was a newspaper hanging on my door & most nights there was a card w/the next day's forecast & 2 chocolates on my pillow- a perk many hotels have forgotten about but not The Orlando. I ordered room service breakfast one day & it was delicious! I also e Read moreGenuine Hotels.com guest review
Spacious clean room, great customer service, great bar (The Churchill), great neighborhood. Not much more to ask for!Genuine Hotels.com guest review
Response by The Orlando Thank you so much for the kind review. We hope to see you again soon! Very best regards,
"The Orlando - Los Angeles"
Great location and the hotel is contemporary and clean. The value for price was fantastic! The parking is too pricie so the savings on the hotel is spent on parking! Location is great and plenty of restaurants and bars to in walking distance! 1-block away from the Beverly Center!Genuine Hotels.com guest review
Response by The Orlando Thanks you so much for the great review. We appreciate your choosing the Orlando and hope to have you back with us again soon. Kind regards,
When we arrived we were greated by an Incredibly Friendly staff. This was the first time I have ever stayed in this hotel and was upgraded to a suite. Once we got to our room a staff member called to make sure our room was up to our standard. A level of customer service not offered anymore. The rooms were very clean and the hotel in general looks as […] if it was very recently remodeled. The surrounding neighborhood is flooded with great shops and restaurants. The hotel is centrally located between all the hot spots like the Chinese Theater and Beverly Hills (a long walk but short cab ride). Overall I would highly recommend the Orlando to anyone traveling to LA. Read moreGenuine Hotels.com guest review
Response by The Orlando I appreciate the great review. I am so pleased to know that you enjoyed our location and staff. Yes we have recently completed a very extensive renovation of the property; including a brand new restaurant. Everything has bee very well received by our guests and that is certainly gratifying. Thanks you for choosing the Orlando and we hope to have you back again soon. Kind regards,
"recommend to everyone"
located in a quiet street, the front desk staff is very nice and helpful, room is clean and big, the hotel pays great attention to details.Genuine Expedia guest review
My stay at the Orlando was excellent. The hotel staff were all so very helpful and kind. The only problem i encountered was having the front desk check me in for my airline the day before my return home. I failed to tell them we had only 1 bag for two travelers so when i got to the airport they informed me i had paid for two bags to be checked in and […] they do not give refunds. I would definitely recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
Response by The Orlando I am so pleased you enjoyed your stay. I apologize for the misunderstanding regarding the number of bags you needed to check. I thank you for the kind review and hope to have you back with us again shortly. Warm regards,
Close to shopping and restaurants. Nice, friendly staff.Genuine Hotels.com guest review
Response by The Orlando Thank you so much for the 5-star review. We certainly appreciate it!
I love the bed! So comfy, I slept well :) I love that they provide bathrobe though it'a not softGenuine Expedia guest review
"Great location, great staff, great room"
I loved the Orlando - from check-in to check-out the staff went out of their way to be helpful and courteous. The location is amazing. Just off of 3rd st. in W. Hollywood - a very short walking distance to wonderful shops and restaurants (including Joan's on 3rd for great food & baked goods AND Kings Road Cafe for the best cup of coffee I have EVER […] had) My room was large and had every amenity I needed or wanted. The even directed me to the newly-opened onsite bar where I got a delicious glass of wine to take to my room. The only thing I didn't love was the valet entrance is very small and confusing, and the overnight parking fee is pretty expensive. I ended up parking for free a couple of blocks away since I was walking everywhere anyway. Read moreGenuine Hotels.com guest review
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