"great stay, in a great location near the Grove etc"
very good service, clean and a great locationGenuine Hotels.com guest review
Good enough, warning hard bed and lumpy pillows. Other than that pretty good for the money.Genuine Hotels.com guest review
Response by The Orlando Thank you for taking the time to review your recent stay. I'm sorry that you didn't find our bedding comfortable. We have recently replaced all of our bedding and linens throughout the hotel and we have had many recent compliments on this. So I hope you'll have the chance to join us again in the future. We hope to see you again the next time your plans include Los Angeles. Very best, Paul Gardner, Guest Services Manager
This hotel is a nice boutique hotel in a great neighborhood. Friendly staff, great location. The rooms are nicely appointed. Nothing too luxurious, but modern, clean, and comfortable.Genuine Hotels.com guest review
"great find. good hotel at reasonable rate"
We were very pleased with our stay at the Orlando. The room was nice, the staff very responsive, and the location excellent. We will definitely suggest it to others looking for good value.Genuine Hotels.com guest review
"Great for business trip !!"
Everything is fine...Only one thing everyone might face is that car parking fee is $29.00 per night. There is no self parking...only Valet will take care of you...just keep in mind.Genuine Expedia guest review
"Lovely hotel in great location!"
ROOM: The room was comfortable and clean. The king sized bed was very comfortable. There were four different types of pillows, which was great as it suits all people and their comfort preferences. There was a large TV with many channels plus movies to rent. The bathroom looked to be newly refurbished; I was impressed. The room was spacious too. LOCATION: […] Prime location. It's a three minute walk to the Beverly Center (shopping mall) and a 15 minute walk to the Farmer's Market and Grove shopping. This is a wonderful place to spend an afternoon. I feel the hotel location is quite central to other areas of Hollywood so the taxi fares aren't too expensive. There are many eateries and boutiques within a 2 minute walk of the hotel. SERVICE: High quality service. I was very impressed. All staff made me feel comfortable and welcome. I was offered a late checkout due to late flight, which I appreciated. I was also offered assistance planning daily activities. CRITICISM: My only criticism is that due to an interconnecting door between rooms, it could become noisy in the room and it could be difficult to sleep. However, this just depends on the guest next door; depending on how considerate they are. I would stay at The Orlando again. Read moreGenuine Expedia guest review
"Very nice botique hotel"
I checked in around 10PM, after a long flight from Zurich. The night clerk checking me in was very pleasant and helpful. He even called me to ask if my room was ok. That was a first. The room was very nice, modern. A/C worked great and quiet. TV was very good. Coffee and tea pot was good. Bed very comfortable Bathroom was modern. Room was very quiet […] facing the back. The hotel is on a quiet side street. No breakfast with the room. I was charged 29 dollars to valet park my car. Which is standard in LA. Very nice and modern botique hotel Read moreGenuine Expedia guest review
Managed very superbly! A quality hotel that will not disappoint.Genuine Expedia guest review
The staff is the best. They are very accommodating and eager to help with whatever one may need. Room was Ok, clean and had what we needed. We did not spend a lot of time in the roomGenuine Expedia guest review
great location. Super friendly staff. Seems central to all things Hollywood.Genuine Expedia guest review
"Decent LA Hotel"
This was a very centrally located hotel in a nice neighborhood with lots of good food around. Also, close to the Beverly Center for shopping and movies!Genuine Hotels.com guest review
Response by The Orlando Thank you very much for staying at the Orlando on your recent visit to Los Angeles. I appreciate your taking the time to post a kind review. I hope to see you again soon,
"Nice location, quality for the $$"
Great location - very close to the Grove and some very good restaurants. On business travel and found it convenient to downtown LA.Genuine Expedia guest review
Response by The Orlando Thank you so much for the kind review and choosing the Orlando for your recent visit to Los Angeles. The last and final stages of our improvements to the property include the gym and the pool area to begin in the next month or so. We will be adding all new gym equipment as well as adding a very large wooden solid wood barrier between the pool and the alley so that you will not even notice it is off the alley. Thank you again for the kind review and we hope to see you again soon. Best regards,
"Pretty room with inaccessible electrical outlets."
iHome in room was very convenient, but several buttons were broken. Electrical outlets were all inaccessible making ironing very difficult. Other than these minor complaints everything was great.Genuine Expedia guest review
Response by The Orlando Thank you so much for choosing the Orlando for your last visit to Los Angeles. I apologize for the inconvenience the lack of power outlets caused you during your stay with us. We are in the process of adding multi outlet power cords in our guests rooms as well as desk lamps with outlets. If you mention it when you make your next reservation we will ensure you receive a guest room that has been completed with this detail. Thank you again,
Slow internet connection but otherwise excellent in every way. Extremely helpful and attentive staff and comfortable room. This is my hotel every time I visit L.A.Genuine Hotels.com guest review
Response by The Orlando Thank you so much for the kind review of your visit at the Orlando Hotel. I want to let you know that we have been upgrading our wireless internet connection. During your visit we found some challenges that we have since resolved. During your next visit you will find our system vastly improved. Thank you again for choosing the Orlando when you visit LA. Best regards,
"I would recommend..GREAT GREAT!!"
The hotel overall was great. Nice area centrally located to shopping, food, and much more The hotel staff made sure I was taken care of called my room several time to make sure all was well. Kept my room clean and fresh. Staff were very pleasing as well!!!Genuine Expedia guest review
Response by The Orlando Thank you for choosing the Orlando Hotel for you recent visit to Los Angeles and taking the time to post a kind review. You are definitely correct that it is time for an upgrade to our elevators. We are actually in the design stage of renovating our elevators as I write this. The next time you visit I hope you will be pleasantly surprised of the changes. Best regards,
Great hotel, great location, and great staff. We only stayed there 2 days, but the staff knew us, and greeted us everyday. They remembered our plans and asked specific questions about them. They paid attention and seemed to really care. I couldn't ask for anything more in a hotel.Genuine Expedia guest review
Great location, staff is very helpful, and dinner and drinking options are close by.Genuine Expedia guest review
The hotel was very clean and had great style, everything in our room seemed pretty new. The staff was extremely polite and helpful. Parking was valet only. There was no ice machine on our floor, so I called and they brought some up. I would stay there again.Genuine Expedia guest review
"Great Boutique Hotel in a Great Location"
Our stay at The Orlando was fantastic. My ratings are based on the price I paid per night, which was very competitive through Hotels.com. The value-per-dollar rating made for an easy 5 stars across the board. The hotel was recently renovated and our room was large, clean, chic and spacious. I didn't use the pool, but apparently it's a salt water pool […] which is much nicer than swimming in chlorine. If you have a car, you must valet and will pay a surcharge for parking. Figure that into your budget. The gym is okay. One universal, one bike, one elliptical, limited free weights. Not a gym for the athletically-minded traveler. I was the only one there so I was able to get a decent (albeit creative) workout in. Internet was free, but very slow. Like many hotels, they throttle the connection - so if you're trying to get serious work done or stream Netflix you're better off with 3G. Seriously. Good thing I was on vacation or I would have been irritated because I'm a computer programmer. The location was perfect! The Orlando is close to everything. A short walk will take you to dozens of restaurants. A long walk will take you to Rodeo or Melrose. A cheap cab ride will take you out on Sunset or Hollywood. Also, the restaurant located at the bottom of the hotel is delicious and turns into a bit of a hot spot after hours...if you're into that kind of thing. All in all, highly recommended! Read moreGenuine Hotels.com guest review
Response by The Orlando Thank you so much for the kind review. We hope to see you again soon! Very best regards,
"Excellent staffs' service"
Good location to go shopping. Great service of hotel staff, the room was very clean.Genuine Hotels.com guest review
Response by The Orlando Thank you so much for the kind review. We hope to see you again soon! Very best regards,
"The Orlando Hotel"
My husband and I have previously stayed at the Orlando and would consider the room much nicer than two other hotels in the same area that we had stayed in prior to trying the Orlando. For the money it is equivalent to these other hotels and I think much nicer. The staff is very accommodating, pleasant, helpful and responsive to any requests. The location […] is a bit difficult relative to The Grove or Beverly Center (you need to cab it or have a car) but central to other lovely eateries and shopping along West 3rd. We will continue to only book at the Orlando when we come to L.A. The only negative comment would be that the cleanliness of the bathroom on a daily basis was a bit lacking but nothing so awful that would preclude continuing to book there. Read moreGenuine Expedia guest review
High marks for this recently remodeled hotel. The staff was friendly and the beds were comfy. Parking was valet only, but their service was very fast. We got a great rate on Expedia and found the hotel to be an excellent value.Genuine Expedia guest review
My stay at this hotel was great. The customer service went well beyond the hotels star rating. The room had great decor, and was clean.Genuine Expedia guest review
"Great Hotel in GREAT Neighborhood!"
I stayed here for 5 nights while my friends were down the road at The Farmer's Daughter. I was weary of the neighborhood but the front desk staff assured me I would be safe walking to my friends' hotel & I definitely was. 3rd street is lined w/lots of restaurants so the street was often filled w/valets which made me feel safe even when walking at night. […] I'm from Chicago but I know that there's shady neighborhoods in other cities just like we have here but this was not a shady neighborhood! When I checked in, the front desk staff was extremely friendly. I made my way up to my 2nd floor room & it was huge (I later found out it was a handicap room). The bathroom was beautiful- I loved the magnifying mirror & toiletries (shampoo, conditioner, lotion, bath foam, shower cap, shoe shine cloth, & a pack containing a nail file, q-tips, hairband, & cotton squares). There were plenty of towels & a hair dryer as well. The window in my room had a view of the stairway leading up to the pool (next time I'll request a room w/a balcony or outdoor seating area). The room consisted of a comfy queen sized bed w/4 pillows, 2 end tables, alarm clock w/an ipod dock, desk, large armoire w/hangers, underbed drawers, sofa, coffee tables, HUGE tv, mini fridge w/fully stocked honor bar, & a coffee maker (complimentary YUMMY teas & coffee). Obviously, I was impressed. I checked in on a Wednesday night & there was some noise outside my room in the hall or another room which I think was coming from meeting rooms on the same floor. I'm not one to complain but I felt it was late & wanted to get some sleep so I considered calling the front desk, until I realized it was only 9:45pm (I was still on CST time so it was 11:45pm for me!). Every morning there was a newspaper hanging on my door & most nights there was a card w/the next day's forecast & 2 chocolates on my pillow- a perk many hotels have forgotten about but not The Orlando. I ordered room service breakfast one day & it was delicious! I also e Read moreGenuine Hotels.com guest review
Spacious clean room, great customer service, great bar (The Churchill), great neighborhood. Not much more to ask for!Genuine Hotels.com guest review
Response by The Orlando Thank you so much for the kind review. We hope to see you again soon! Very best regards,
"The Orlando - Los Angeles"
Great location and the hotel is contemporary and clean. The value for price was fantastic! The parking is too pricie so the savings on the hotel is spent on parking! Location is great and plenty of restaurants and bars to in walking distance! 1-block away from the Beverly Center!Genuine Hotels.com guest review
Response by The Orlando Thanks you so much for the great review. We appreciate your choosing the Orlando and hope to have you back with us again soon. Kind regards,
When we arrived we were greated by an Incredibly Friendly staff. This was the first time I have ever stayed in this hotel and was upgraded to a suite. Once we got to our room a staff member called to make sure our room was up to our standard. A level of customer service not offered anymore. The rooms were very clean and the hotel in general looks as […] if it was very recently remodeled. The surrounding neighborhood is flooded with great shops and restaurants. The hotel is centrally located between all the hot spots like the Chinese Theater and Beverly Hills (a long walk but short cab ride). Overall I would highly recommend the Orlando to anyone traveling to LA. Read moreGenuine Hotels.com guest review
Response by The Orlando I appreciate the great review. I am so pleased to know that you enjoyed our location and staff. Yes we have recently completed a very extensive renovation of the property; including a brand new restaurant. Everything has bee very well received by our guests and that is certainly gratifying. Thanks you for choosing the Orlando and we hope to have you back again soon. Kind regards,
"recommend to everyone"
located in a quiet street, the front desk staff is very nice and helpful, room is clean and big, the hotel pays great attention to details.Genuine Expedia guest review
My stay at the Orlando was excellent. The hotel staff were all so very helpful and kind. The only problem i encountered was having the front desk check me in for my airline the day before my return home. I failed to tell them we had only 1 bag for two travelers so when i got to the airport they informed me i had paid for two bags to be checked in and […] they do not give refunds. I would definitely recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
Response by The Orlando I am so pleased you enjoyed your stay. I apologize for the misunderstanding regarding the number of bags you needed to check. I thank you for the kind review and hope to have you back with us again shortly. Warm regards,
Close to shopping and restaurants. Nice, friendly staff.Genuine Hotels.com guest review
Response by The Orlando Thank you so much for the 5-star review. We certainly appreciate it!
I love the bed! So comfy, I slept well :) I love that they provide bathrobe though it'a not softGenuine Expedia guest review
"Great location, great staff, great room"
I loved the Orlando - from check-in to check-out the staff went out of their way to be helpful and courteous. The location is amazing. Just off of 3rd st. in W. Hollywood - a very short walking distance to wonderful shops and restaurants (including Joan's on 3rd for great food & baked goods AND Kings Road Cafe for the best cup of coffee I have EVER […] had) My room was large and had every amenity I needed or wanted. The even directed me to the newly-opened onsite bar where I got a delicious glass of wine to take to my room. The only thing I didn't love was the valet entrance is very small and confusing, and the overnight parking fee is pretty expensive. I ended up parking for free a couple of blocks away since I was walking everywhere anyway. Read moreGenuine Hotels.com guest review
"Nice location, hip restaurant"
We have stayed at The Orlando several times, but this was are best time yet. The rooms and bathrooms were updated. There is a new restaurant, The Churchill, which was very fun. It was trendy, loud, crowded and the food was good too! There are several restaurants within walking distance.Genuine Expedia guest review
Trendy area, lots of restaurants and shopping nearby, fantastic staff!Genuine Expedia guest review
"nice modern boutique hotel"
well appointed rooms, newly remodeled bathroom. nice boutique hotel.Genuine Expedia guest review
"Small Cute Hotel by the Beverly Center"
Overall I have mixed feelings about this hotel. The room itself and atmosphere was good. I enjoyed all the decor and everything seemed to be very nice. The bed was pretty comfy but not great. The bathroom was nicely done but had a small mirror. Not much of a view but that's ok. When I stayed at this hotel I was put in a room near where they were doing […] some construction so it was pretty loud and annoying for a short amount of the time I stayed there. For what I payed to stay there I was pretty happy, but was very disappointed in how expensive the parking was for one night. There really wasnt any way to get around it because there isnt any street parking. The valet is very slow at getting your car but the rest of the staff is very friendly and helpful. I would stay there again. Read moreGenuine Hotels.com guest review
Construction starting at 6:30am! Bar party..hall disturbance way past midnight! Room smelled bad.Genuine Hotels.com guest review
"Smoke smoke and more smoke"
I recently stayed here and upon check in my room smelled strongly of cigarette smoke. I asked to be moved and it only got worse. Another guest was smoking herbal cigarettes and the smoke traveled into my room. I called the front desk and noone seemed to care.Genuine Hotels.com guest review
"Orlando Hotel in Los Angeles, CA"
We checked in quite late at night. The staff was welcoming, the room was comfortable and we had a wonderful visit. It is a little touch of Europe in the middle of LA. Our room was beautifully appointed,The bed and linens were excellent as well as towels and bathrobes that were soft and comfortable to use. We ignored the scale in the room but not the […] proximity of Joans on Third for breakfast or lunch. We will definitely stay at the Or;land when we return to LA. Read moreGenuine Hotels.com guest review
Was all over happy with the hotel. Till after my check out. Paid for extra charges like valet room service ect. Have not even left the parking lot and hotel put a charge on my credit card for a smoking fee. It was a $200 fee for something I did not do or okay the charge. For those reason I will not return.Genuine Hotels.com guest review
"The Orlando West Hollywood, CA"
The hotel has a very convenient location near The Beverly Center and The Grove shopping.Good restaurants were very close too. The hotel was nice but several area were being remodeled so they were torn up a bit. Elevators were a little shabby. The room was just remodeled and very clean and modern. The bed was comfortable and towels were very nice. The […] gym was torn up but still open . The pool was nice, saltwater I understand. The staff was very nice. I got a good rate at the last minute so I was happy. Read moreGenuine Hotels.com guest review
"Great small hotel in West Hollywood"
I've stayed at this hotel a couple times now because it has a great location. The rooms I have stayed in have been very nice and always very clean. Overall I think the staff is great but the one thing I think they need to improve on is the Valet. The valet guys are extremely lazy and take forever. When I gave them my ticket they always walked to get […] my car even when I was in a hurry. When I came in back at night they weren't even outside to take my car. Oh and by the way, parking rate per night was outrageous. Read moreGenuine Hotels.com guest review
"The Orlando - LA"
The quality of the hotel was only surpassed by the amazing service from the staff.Genuine Hotels.com guest review
"Good but heard everything"
The time I was there I constantly heard the people above me and on the sides of me the walls must be thinner then other hotels cause I never hear people in other rooms in other hotels but this was the only complaintGenuine Hotels.com guest review
"not so good to be true"
Hotel was in renovation, so the fiasco is at your arrival because is not told in website. Hallways are very dark, like a very depressing vibe, parking really inconvenient and valet gets too crowded in such a small space. Room service was so ayayay! really poor... not wheat bread available, or splenda sugar, or a decent water thermo to keep your water […] hot. Towels were old and raugh :( Read moreGenuine Hotels.com guest review
We loved staying here...everything was comparable to a much more expensive place. Recent remodeling was extremely well done. The rooms are not large, but they are comfortable, very well appointed, and do not feel cramped. The bed and bathroom were very luxurious, and breakfast was excellent. Decor is modern, with a European flair. The staff were helpful, […] unobtrusive, and kind. Our room was even quiet. Strongly recommended. Read moreGenuine Hotels.com guest review
"Disappointed this time"
We have stayed there before and found the reno to be less convenient than the old rooms. The room is bigger but the bathroom is smaller. Construction all around which we did not know about. Strange noises upstairs in the middle of the night. Too bad because we like the location - convenient to our kid's house.Genuine Expedia guest review
"Comfortable but cool"
The Orlando's location is ideal: within walking distance of a number of fine restaurants and a great mall. The amenities are very nice and the staff was friendly and helpful. The hotel was under construction during the time we stayed, so the ambiance wasn't perfect, but we weren't inconvenienced by it. Two small complaints: we felt the king-sized […] bed was too soft and a bit swaybacked, and the wifi was unreliable. Overall, though, we would definitely recommend the hotel to others. Read moreGenuine Expedia guest review
""Convenient location...great shopping...3rd St. is a find!""
The Orlando or as I call it " The Tony Orlando and Dawn" was a great place to stay. I'm not a tourist when I'm down in LA so my perceptions might be different. The location on 3rd is neighborhoody and fun! Shopping is a must and The Beverly Center is up the block. Terrific places to eat...it's a walking treasure. The hotel staff are professional and […] very helpful. I will definitely stay there again. Read moreGenuine Expedia guest review
"Recommend and will stay there again"
Located close to Beverly Center. Clean rooms. Super friendly staff.Genuine Expedia guest review
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