"Strathallan needs to try much harder"
Very poor upkeep. Rooms don't get vacuumed after guest checkout for new guests. Guest services, basic to poor. We cancelled our stay in June booked earlier to alternate hotels close by.Genuine Hotels.com guest review
"Great overnight escape!"
Comfortable stay clean and courteous staff.my husband and I would definetly stay here again!Genuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
Great place to stay. Bathtub drain was not very clean but otherwise it was a great room.Genuine Hotels.com guest review
"Hotel in the nicest area of Rochester"
Staff was professional and helpful without being obsequious. Cleanliness of room was outstanding. Very quiet (stay was on a Saturday night). Neighborhood is high end with interesting architecture. Enjoyed a visit to the Memorial Art Gallery which was only a few blocks away. Will most definitely stay here again.Genuine Hotels.com guest review
"Awesome Gem in Rochester"
Everyone at this hotel was amazing! The room was a small house and the location and service were stellar and went above and beyond to make sure i was happy. My only issue was the TVs in the machines in the gym didnt work!Genuine Hotels.com guest review
"Warm cookie, cold service"
The hotel is very clean and well presented. Before we got there, I told my kids all about the warm chocolate chip cookie they'd each be getting which I read about in the reviews here. I didn't find any interaction with the hotel staff to be warm or inviting though, they seemed like they were completing transactions rather than working with people. The […] restaurant staff were very nice and professional however. Also, the day I checked out I found two $25 charges on my credit card from the hotel, in addition to my regular room charge. I called to inquire and was told it was in case anything was missing from my room and that they take the money as a pre-authorization from me to charge my card for it. I was told "as long as I took advantage of no further amenities" then the two charges would be credited back to me in 3-5 business days. Beautiful hotel but we will not be returning next time we make the trip to Rochester. Read moreGenuine Hotels.com guest review
"A great hotel."
Great hotel. Excellent service and a terrific room. Clean. Comfortable bed. Definitely would recommend this hotel.Genuine Hotels.com guest review
"Perfection! (and I'm not easily impressed!)"
Luxurious hotel, loved every second of my stay, especially the first second when they present you with a WARM chocolate-chip cookie-HEAVEN!Genuine Hotels.com guest review
interesting room key. pillows too soft for my taste, but having three was almost enough. restaurant personnel were very friendly.Genuine Hotels.com guest review
OK NOTHING ELSE BUT OK AND TOO EXPENSIVE FOR WHAT IT IS.Genuine Expedia guest review
"Home away from Home"
The staff was good. Food was okay. Room was excellent.Genuine Hotels.com guest review
"Best hotel in Rochester!"
I stayed here for a wedding, and it had beautiful views, a great bar, great staff, the rooms were super comfy and big, overall a great spotGenuine Hotels.com guest review
We loved the hotel except the fact that our room was on the second floor right over the bar patio. The fire pit was going until midnight and there were a lot of people outside drinking and being loud until very late. Ask for a room that is on a higher floor or faces the rear of the building if noise is an issue for you.Genuine Hotels.com guest review
"fall getaway in CNY"
Great location, and a wonderful hotel. Close to fantastic eateries, downtown, museums, and in a great walkable neighborhood. Will be returning soon!Genuine Hotels.com guest review
Wonderfully appointed comfortable hotel...will definitely stay againGenuine Expedia guest review
This was a fantastic hotel, beautiful rooms, lobby and full service bar restaurant. The food was incredible, Try the Australian Rack of lamb, heirloom tomato salad Mac n cheese and burgers for the kids.Genuine Hotels.com guest review
"'paris' in ROC"
recently travelled to ROC for a memorial service, held at Geo. Eastman house, and found online a nearby hotel, the strathallen. made rsv. via expedia, only king available, but submitted a request for 2 queens (traveling w/a family member). upon hotel arrival was greeted by complimentary valet and found the hotel facility to be of the highest calibre […] yet approachable and comfortable, an oasis in an average urban environment. pleasantly surprised on check in (as we were handed warm chocolate chip cookies) to find we had scored a queen room, which was a lovely, large suite very bright with 2 patios and all the amenities. we went down for dinner at the hotel restaurant, the char steak house, where the cocktails were at par with the best big city bars and in spite of the name, a vegetarian could have an excellent dinner with the chef creating an excellent pasta dish on the fly. won't hide the fact that it was not a deal, pricewise, but the friendliness and helpfulness of the staff and impressive yet understated (for upstate NY) facilities made it a value and an experience we would love to have again! Read moreGenuine Expedia guest review
"Best stay ever"
The Stathallan was recommended for my short overnight in Rochester. I called for a ride from the airport to the hotel and a most curtious driver showed up and wisked me to the hotel. Checked in to find a 4th floor room facing the street with a generous balcony overlooking a beautiful tree lined street. Had a delicious dinner at the bar, crisp calamari […] and mushrooms, a first rate Cabernet, and fell blissfully asleep, only to wake up refreshed from my stay, have a quick breakfast of oatmeal and coffee and went off to my meeting by the hotel shuttle. The fact that the hotel has been refurbished to present a more contemporary face joins older hotel luxury scaled rooms to contemporary design - a delight indeed. Read moreGenuine Expedia guest review
"Pleasant hotel close to downtown Rochester."
Hotel is in a convenient location. Plenty of free parking for hotel guests. Late check in was accommodated in a friendly and helpful way. Staff were polite and pleasant.Genuine Expedia guest review
Excellent location. Very attractive hotel. Wonderful bathrooms. Good value. Highly recommendedGenuine Hotels.com guest review
Nice room, lovely view. Just what I wanted for my British guests. They had the best night's sleep of their entire trip. Loved the warm cookies!Genuine Hotels.com guest review
Stayed with my daughter for her birthday. Swam in the pool, which is small, but nice enough. Room was lovely clean and modern. Elevators were slow so we took the stairs. lobby and lounge are beautiful. Enjoyed are complimentary cookies before bed that evening after walking around Alevander street and enjoying the eclectic bars and restaurants in the […] area! Read moreGenuine Expedia guest review
The shower was lukewarm and although there was and attempt to fix I ultimately had to be transferred to another room.Genuine Expedia guest review
"Best in Rochester"
Fresh appearance and attractive facilities for an in-town hotel. Boutique-feel with Hilton chain consistency. Cool vibe in the bar. The three seating areas with fire pits were a nice touch. Rooftop area has great potential. Great breakfast in restaurant with outdoor seating was nice (in the summer). Exercise room and indoor pool were new but nothing […] special. Massage room was a positive offering. Hot tubs would be a good addition. Read moreGenuine Expedia guest review
Romm was nice, hotel is in a great location. Only problem it was noisy. doors slamming. could hear people talking, the walls must have been very thin. Also you would think they would leave the fire pit on while the bar was open. With approx 20 people outside enjoying the evening and their drinks it could have been left on until 1/2 hour before clos […] ing. Read moreGenuine Hotels.com guest review
"Fabulous BEDS and SERVICE"
We stayed here for my brother's graduation from the University of Rochester business school. Convenient to the university in a delightful neighborhood with a lot of great restaurants. Pakring and concierge staff were outstanding and the food in the bar and restaurant was good. The warm chocolate chip cookies on check-in are a nice touch. Would definitely […] stay here again. Read moreGenuine Hotels.com guest review
"Lovely area and close to must-see sights!"
Our visits to Rochester will include stays at the Strathallan Hotel. It was a restful and pleasant night before our active next day. Simply no complaints. Next time we will use our bicycles to explore the neighborhood and travel the short distance to The National Museum of Play.Genuine Hotels.com guest review
Great neighborhood , great room. Room was clean and service was amazing. Nice shops nearby. Close to restaurants and museums. Truly enjoyed my stay.Genuine Hotels.com guest review
Love this hotel!Genuine Hotels.com guest review
I stayed here a year ago before the renovation and it was awful. After hearing it had been renovated I wanted to give it a second chance. Looks a little bit nicer on the outside now, but still some critical issues. The heating need to be addressed several times during my 2 night stay (it wouldnt turn off). The food needed to be sent back to be cooked […] properly. MOST ANNOYING: They don't have a service elevator and cater to lots of weddings / special events. That means that any time you want to take the elevator, one of the two is completely occupied by the staff (flowers/settings/room service, etc) or completely stuffed with guests. Every time we wanted to leave we waited at least 12 minutes for an elevator. Annoying. Read moreGenuine Hotels.com guest review
"Would stay again"
The staff at the front desk were quick and courteous. It was if I was expect, despite the hotel was very busy with a wedding and many guest. My last name and 2 minutes later I had my card and was off to my room. The room was clean, with a clean modern decor. Everything was as it should be. There was a smell in the parking lot, but I think it was coming […] from an adjacent property. Read moreGenuine Hotels.com guest review
The transformation of this hotel, from several years ago, continues to amaze me. The overall experience is great, and I enjoy seeing Albert Paley's work on display in the lobby. My only suggestion is with regard to the warm cookie you receive at the time of check-in. My daughter has a nut allergy, and they don't ask that all important question, before […] handing it to you. It's minor, but I have to be vigilant in that regard. Read moreGenuine Hotels.com guest review
It was good. Employees friendly and helpful. Parking was a bit of a problem when special events were scheduled for the hotel. Special events parking should be secondary to those staying at the hotel. Paying for valet should not be an option - or a cost - absorbed by the hotel's guest.Genuine Hotels.com guest review
It is a beautiful hotel and served delicious food! Greeters were very friendly. It was within walking distance of a favorite restaurant and the Auditorium Theater where we had tickets for a show that night. It was a little pricey but worth it.Genuine Hotels.com guest review
Loved the room very nice and comfortable one little minor problem the floor was wet at the doors when I checked in and I almost slipped and fell...other ten that the stay was wonderful.Genuine Hotels.com guest review
"Nice Gem in an unexpected place"
Not the easiest to find but well worth staying. Rooms are nice and modern, all carpet, etc looks new. Lobby area clean and inviting. The bar/restaurant area comfortable. Food is good and the service is great.Genuine Hotels.com guest review
Ate at the restaurant as well. Excellent, but pricey!Genuine Hotels.com guest review
The staff were uniformly kind. During a rather difficult Christmas trip whenever there was an opportunity to do more than was asked of them they took it. The blueberry lemon pancakes were excellent and they even surved us breakfast at lunch time when they heard that we were from the west coast and jet lagged.Genuine Expedia guest review
they have a shuttle if you need a ride somewhere. the restaurant is great downstairs.. always packed so may be hard to get a seat.. warm cookies at the front desk when you check in.. comfy beds great location.. what more can you say..Genuine Expedia guest review
"5-star service and comfort"
We had a great experience at the Strathallan - service was excellent. The young staff was attentive, friendly, accommodating, and all seemed to take pride in their jobs. I didn't even realize that it was a Doubletree by Hilton until check-in ("The Cookie" was the tip-off!). The free airport and local shuttle was a big plus. Hotel's location was convenient […] to downtown and to the Eastman House and NOTA (Neighborhood of the Arts). Lively bar scene at night as well! Would definitely recommend to anyone looking for convenience, quality, and value. Read moreGenuine Hotels.com guest review
"nice place to stay"
Stayed here for one night. Room was big. Bathroom was nice. Parking wasn't an issue. Surprised there was no breakfast for the amount I paid. Surround was nice and easy access to highways.Genuine Hotels.com guest review
First time in Rocherster and I was thrilled with this hotel. The grounds and the firepot area were very nice and we had a great dinner in restaurant, too.Genuine Hotels.com guest review
"Very nice hotel"
Just newly remodeled the "Strath" in Downtown Rochester was modern and elegant and the bed was very comfortable.. The staff did an excellent job from check in to check out.Genuine Expedia guest review
"Great Hotel - near downtown"
Great hotel, great rooms...my only tiff is why does housekeeping knock on your door at 8:30 am when checkout isnt until 12:00!!!Genuine Hotels.com guest review
"Good Night Stay"
Hotel is beautiful inside as it recently had a renovation. The room was clean quite and comfortable the only complaint I have is that I reserved a king size for my wedding night and the room actually had a short queen. When I asked the front desk about it they said bed size was not guaranteed and they refused to change my room. Also the parking lot […] was packed and we had to wait for a spot to open up. Read moreGenuine Hotels.com guest review
"Relaxing with very friendly staff"
Just what I was looking for.Genuine Hotels.com guest review
"Always have loved the Strathallen"
it was great! Love this hotel!!!Genuine Hotels.com guest review
"perfect, with excellent service"
Only good things to say. Staff was courteous and accommodating.Genuine Hotels.com guest review
Very comfortable. Good breakfast. Located near museums,Genuine Expedia guest review
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