All hotels in Rochester, New York, United States of America
1 room, 2 adults
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550 East Ave, Rochester, NY, 14607, United States of America, ‏‎855-239-9478
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4.5 / 5Excellent

Score breakdown (from 118 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.6
5.0 / 5Outstanding
The staff were uniformly kind. During a rather difficult Christmas trip whenever there was an opportunity to do more than was asked of them they took it. The blueberry lemon pancakes were excellent and they even surved us breakfast at lunch time when they heard that we were from the west coast and jet lagged.
Genuine Expedia guest review
Other trip Dec 31, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel.."
they have a shuttle if you need a ride somewhere. the restaurant is great downstairs.. always packed so may be hard to get a seat.. warm cookies at the front desk when you check in.. comfy beds great location.. what more can you say..
Genuine Expedia guest review
Other trip Dec 29, 2013
laura
US
5.0 / 5Outstanding
"5-star service and comfort"
We had a great experience at the Strathallan - service was excellent. The young staff was attentive, friendly, accommodating, and all seemed to take pride in their jobs. I didn't even realize that it was a Doubletree by Hilton until check-in ("The Cookie" was the tip-off!). The free airport and local shuttle was a big plus. Hotel's location was convenient to downtown and to the Eastman House and NOTA (Neighborhood of the Arts). Lively bar scene at night as well! Would definitely recommend to anyone looking for convenience, quality, and value.
Genuine Hotels.com guest review
3 night trip Dec 5, 2013
Ellen
US
3.0 / 5Good
"nice place to stay"
Stayed here for one night. Room was big. Bathroom was nice. Parking wasn't an issue. Surprised there was no breakfast for the amount I paid. Surround was nice and easy access to highways.
Genuine Hotels.com guest review
1 night business trip Nov 3, 2013
A Traveler
US
5.0 / 5Outstanding
"A Gem"
First time in Rocherster and I was thrilled with this hotel. The grounds and the firepot area were very nice and we had a great dinner in restaurant, too.
Genuine Hotels.com guest review
1 night business trip Oct 4, 2013
GKS
US
5.0 / 5Outstanding
"Very nice hotel"
Just newly remodeled the "Strath" in Downtown Rochester was modern and elegant and the bed was very comfortable.. The staff did an excellent job from check in to check out.
Genuine Expedia guest review
Other trip Sep 23, 2013
A Traveler
US
4.0 / 5Excellent
"Great Hotel - near downtown"
Great hotel, great rooms...my only tiff is why does housekeeping knock on your door at 8:30 am when checkout isnt until 12:00!!!
Genuine Hotels.com guest review
1 night trip Aug 20, 2013
SB
US
5.0 / 5Outstanding
"Good Night Stay"
Hotel is beautiful inside as it recently had a renovation. The room was clean quite and comfortable the only complaint I have is that I reserved a king size for my wedding night and the room actually had a short queen. When I asked the front desk about it they said bed size was not guaranteed and they refused to change my room. Also the parking lot was packed and we had to wait for a spot to open up.
Genuine Hotels.com guest review
1 night trip Aug 3, 2013
Jon
US
5.0 / 5Outstanding
"Relaxing with very friendly staff"
Just what I was looking for.
Genuine Hotels.com guest review
1 night trip Jun 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Always have loved the Strathallen"
it was great! Love this hotel!!!
Genuine Hotels.com guest review
2 night trip with friends Jul 22, 2013
Lisa
US
5.0 / 5Outstanding
"perfect, with excellent service"
Only good things to say. Staff was courteous and accommodating.
Genuine Hotels.com guest review
4 night trip Jul 18, 2013
A Traveler
US
4.0 / 5Excellent
"good stay"
Very comfortable. Good breakfast. Located near museums,
Genuine Expedia guest review
Other trip Jul 22, 2013
A Traveler
US
3.0 / 5Good
"Business stay"
The hotel and facilities are nice. However the restaurant in the hotel & room service were not so good. Everything from the restaurant and room service I ordered was way over priced. When I went to the restaurant the bar tender was friendly, but my $50 steak was cooked in correctly (ordered med rare and came out well done). The hotel staff also forgot to extend my key card to my room after I received late check out so there was a bit of an issue with that as well.
Genuine Expedia guest review
Other trip Jul 20, 2013
Jon
US
5.0 / 5Outstanding
"Classy, upscale"
Really nice hotel. Excellent service. Very clean. Terrific shower. Provided crib without charge or complaint. Pretty convenient location and nicer than downtown Rochester. Easily able to get to activities. Restaurant has nice wine list, although we didn't eat there. 1 complaint: booked a king suite, and the bed was a queen, but very nice, and didn't bother our stay. Very satisfied.
Genuine Hotels.com guest review
1 night romance trip Jul 15, 2013
A Traveler
US
5.0 / 5Outstanding
"Very pleasant"
Enjoyed our two nights here. Everything was nice and new.
Genuine Hotels.com guest review
2 night family trip Jun 23, 2013
A Traveler
US
5.0 / 5Outstanding
"e.g. "Great hotel for a family""
enjoyed the friendly atmosphere and decor of the hotel. Staff was very helpful and friendly. Food in restaurant was delicious. Loved having the option of self parking or complimentary valet. The rooms are nicely decorated and very spacious.
Genuine Expedia guest review
Other trip Jun 10, 2013
A Traveler
US
1.0 / 5Poor
"A dissapointment"
Not only did they double charge me for the room that I had already paid for with hotels.com, my experience there was a total dissapointment.
Genuine Hotels.com guest review
1 night business trip May 21, 2013
A Traveler
US
5.0 / 5Outstanding
"What a difference a renovation makes!"
Extraordinary change for this hotel. I used to stay, before the renovation, and, candidly, felt like it was a place you would rent by the hour rather than the day. I was pleasantly surprised, and look forward to staying the next time I am in Rochester!
Genuine Hotels.com guest review
1 night business trip May 25, 2013
A Traveler
US
5.0 / 5Outstanding
Beautiful work on the remodeling. Room was brand new. Terrific decor. Love the new lounge. All and all a first rate experience.
Genuine Hotels.com guest review
1 night romance trip May 10, 2013
A Traveler
US
4.0 / 5Excellent
"Great location and great restaurant"
The staff was extremely pleasant and professional. The restaurant, Char, was outstanding. My only issue was a BIG greasy face print smack in the middle of the window. Wouldn't hesitate to stay again.
Genuine Hotels.com guest review
1 night business trip Apr 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel in the Center of Rochester"
Renovated, in the center of town, the Strathallan excels in simple ways where other hotels fail: free high-speed WiFi; nice TVs with a decent selection of channels; free (be sure to tip) shuttle service not only to the airport, but pretty much anywhere you want to go!; free coffee; modestly-priced breakfast menu; plush towels in marble floor bathrooms; comfortable beds; quiet and insulated. And for $150 a room, or whatever it was in the snowy March when I visited. Centrally located, super amiable staff, I wish there were a Strathallan in every city like this. For the price, one of the finest hotels I've ever stayed in.
Genuine Expedia guest review
Other trip Mar 5, 2013
Rex
US
5.0 / 5Outstanding
"Great stay at Strathallan."
This hotel was completely renovated in 2012 and looks great everywhere! Valet parking is free! The rooms are very well appointed. Very comfortable bed. The bar and restaurant is very hip. Attentive staff.
Genuine Expedia guest review
Other trip Feb 12, 2013
Arden
US
4.0 / 5Excellent
"Great stay"
The interior and exterior have recently been updated for a modern yet comfortable look and feel.
Genuine Expedia guest review
Other trip Feb 4, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"An amazing stay at The Strathallan"
Stayed at the Strathallan from 3rd to 10th February 2015. An excellent hotel, friendly and courteous staff, over and above to do things for us,cleanliness throughout the hotel superb, food amazing! Would definitely stay here again.
Genuine Hotels.com guest review
7 night family trip Feb 3, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great place"
Great place and a reasonable walk to the Museum of Play. The hotel was updated, clean, and the service was phenomenal.
Genuine Hotels.com guest review
1 night family trip Nov 21, 2014
CHRIS
CA
3.0 / 5Good
"QOTSA @ The Armory"
Nice place overall in a very nice area of Rochester. Frendly and helpful staff. Bathroom a bit bizarre; vast but with no hook or table by shower to put towel/toiletries.
Genuine Expedia guest review
Other trip Jul 26, 2014
Simoncito
CA
5.0 / 5Outstanding
"2 Adults + 2 Young Kids"
First time in Rochester. we came from Toronto. Great location, staff very friendly, room & hotel was clean. some noise from A/C engine outside the window (we were on the 3rd floor) - BUT didn't bother our or our kids sleep. Pool was clean, we also had dinner at the hotel restaurant which was OK, just one note - DO NOT TAKE THE KIDS BURGER - they burn it and the bun is too big. kids ended up eat our food (sharing is caring) ;) Will go back for sure!
Genuine Hotels.com guest review
4 night family trip Jun 27, 2014
Torontonian
CA
5.0 / 5Outstanding
"A Comfort Stay"
A very pleasant stay in a well managed hotel, good quality of room and facilities except for the swimming pool which is far too small. The ability to use the shuttle transport downtown was an excellent customer service and great added value.
Genuine Hotels.com guest review
4 night trip Jun 7, 2014
A Traveler
IE
5.0 / 5Outstanding
"Fantastic service, great hotel"
Service is excellent, comfort hotel, fine dining there.
Genuine Hotels.com guest review
3 night trip May 16, 2014
Aaron
AS
5.0 / 5Outstanding
"very nice business hotel. Staff very friendly and"
I stay regularly for business and am always treated in an excellent fashion. Staff are genuinely helpful and friendly
Genuine Expedia guest review
Other trip Mar 28, 2014
A Traveler
GB
5.0 / 5Outstanding
"SHOPPING...rest"
I came to Rochester to SHOP the Black Friday way!! and that I did - I shopped with a friend of mine, for 21hrs and 20 minutes straight !!!!!! No sleep...that is right...we shopped till we dropped...delirium started to set in - and we called it quits...Headed off to the Strathallen - to find, a gorgeous contemporary staff, waiting for us.. I remember, Keva, George, Carrie, and Fred!! They all came outside to see my packed car, and HELP us unload, as they encouraged me, just in case, to take everything to the room, including my 60" TV!! they helped us bring everything to the room, and then valeted the car! The room, was perfect, nicely appointed, huge shower, a very comfortable bed, and quiet. I will definitely come back next year, to shop as the shopping in the area, was amazing. Great finds at best buy, Walmart, Greece Ridge Mall, and Eastview Mall!!
Genuine Expedia guest review
Other trip Dec 1, 2013
Kathy
CA
5.0 / 5Outstanding
"Excellent experience"
Beautiful boutique hotel. The staff was very friendly and it is in a very convenient location. For the room size and facilities, the price is very reasonable :)
Genuine Hotels.com guest review
1 night trip Nov 9, 2013
Jennifer
CA
5.0 / 5Outstanding
"Excellent family/Business hotel"
I have been staying at the Strathallen for many years and had always been pleased with the rooms and service. They have just recently undergone a major facelift which has further improved the facilities.
Genuine Expedia guest review
Other trip Feb 21, 2013
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great area and cute hotel"
場所も良く、一階には素敵なレストランがあるし、夜11時まで無料送迎で近くのレストランやバーにもいけます。また、無料パーキングなのも良かったです。オススメのホテルですー。
Genuine Hotels.com guest review
1 night trip Jan 25, 2013
Sadie
JP
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night business trip Aug 5, 2015
Paige
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Jun 1, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night family trip Apr 19, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
4 night family trip Nov 26, 2014
John
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night trip with friends Oct 22, 2014
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Sep 12, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Aug 1, 2014
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Jul 25, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip May 22, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
5 night trip May 4, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night business trip Apr 14, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night family trip Apr 2, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Mar 15, 2014
teresa W
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Mar 8, 2014
Phil barr
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night romance trip Mar 1, 2014
A Traveler
US
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