All hotels in Rochester, New York, United States of America
1 room, 2 adults
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550 East Ave, Rochester, NY, 14607, United States of America, ‏‎855-239-9478
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 139 reviews)

  • Cleanliness
    Clean
  • Service
    Fantastic service
  • Vibe
    Awesome vibe
  • Food
    Delicious food
  • Bar
    Bar is awesome
  • Amenities
    Great amenities
4.0 / 5Excellent
"Practical Hotel"
The shower was lukewarm and although there was and attempt to fix I ultimately had to be transferred to another room.
Genuine Expedia guest review
Other trip Jul 2, 2014
A Traveler
US
4.0 / 5Excellent
"Best in Rochester"
Fresh appearance and attractive facilities for an in-town hotel. Boutique-feel with Hilton chain consistency. Cool vibe in the bar. The three seating areas with fire pits were a nice touch. Rooftop area has great potential. Great breakfast in restaurant with outdoor seating was nice (in the summer). Exercise room and indoor pool were new but nothing special. Massage room was a positive offering. Hot tubs would be a good addition.
Genuine Expedia guest review
Other trip Jun 30, 2014
treehousedad
US
4.0 / 5Excellent
"Nice hotel"
Romm was nice, hotel is in a great location. Only problem it was noisy. doors slamming. could hear people talking, the walls must have been very thin. Also you would think they would leave the fire pit on while the bar was open. With approx 20 people outside enjoying the evening and their drinks it could have been left on until 1/2 hour before closing.
Genuine Hotels.com guest review
1 night family trip Jun 21, 2014
Chris M
US
5.0 / 5Outstanding
"Fabulous BEDS and SERVICE"
We stayed here for my brother's graduation from the University of Rochester business school. Convenient to the university in a delightful neighborhood with a lot of great restaurants. Pakring and concierge staff were outstanding and the food in the bar and restaurant was good. The warm chocolate chip cookies on check-in are a nice touch. Would definitely stay here again.
Genuine Hotels.com guest review
1 night trip Jun 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Lovely area and close to must-see sights!"
Our visits to Rochester will include stays at the Strathallan Hotel. It was a restful and pleasant night before our active next day. Simply no complaints. Next time we will use our bicycles to explore the neighborhood and travel the short distance to The National Museum of Play.
Genuine Hotels.com guest review
1 night family trip May 25, 2014
Marc Lippman
US
5.0 / 5Outstanding
"Overall outstanding"
Great neighborhood , great room. Room was clean and service was amazing. Nice shops nearby. Close to restaurants and museums. Truly enjoyed my stay.
Genuine Hotels.com guest review
9 night family trip May 9, 2014
J. Vazquez
US
5.0 / 5Outstanding
"Beautiful"
Love this hotel!
Genuine Hotels.com guest review
1 night trip May 9, 2014
Tammi
US
3.0 / 5Good
"Still disappointing."
I stayed here a year ago before the renovation and it was awful. After hearing it had been renovated I wanted to give it a second chance. Looks a little bit nicer on the outside now, but still some critical issues. The heating need to be addressed several times during my 2 night stay (it wouldnt turn off). The food needed to be sent back to be cooked properly. MOST ANNOYING: They don't have a service elevator and cater to lots of weddings / special events. That means that any time you want to take the elevator, one of the two is completely occupied by the staff (flowers/settings/room service, etc) or completely stuffed with guests. Every time we wanted to leave we waited at least 12 minutes for an elevator. Annoying.
Genuine Hotels.com guest review
3 night business trip May 2, 2014
Kerrin
US
4.0 / 5Excellent
"Would stay again"
The staff at the front desk were quick and courteous. It was if I was expect, despite the hotel was very busy with a wedding and many guest. My last name and 2 minutes later I had my card and was off to my room. The room was clean, with a clean modern decor. Everything was as it should be. There was a smell in the parking lot, but I think it was coming from an adjacent property.
Genuine Hotels.com guest review
1 night business trip May 3, 2014
A Traveler
US
5.0 / 5Outstanding
The transformation of this hotel, from several years ago, continues to amaze me. The overall experience is great, and I enjoy seeing Albert Paley's work on display in the lobby. My only suggestion is with regard to the warm cookie you receive at the time of check-in. My daughter has a nut allergy, and they don't ask that all important question, before handing it to you. It's minor, but I have to be vigilant in that regard.
Genuine Hotels.com guest review
1 night business trip Apr 25, 2014
A Traveler
US
4.0 / 5Excellent
"Enjoyable stay"
It was good. Employees friendly and helpful. Parking was a bit of a problem when special events were scheduled for the hotel. Special events parking should be secondary to those staying at the hotel. Paying for valet should not be an option - or a cost - absorbed by the hotel's guest.
Genuine Hotels.com guest review
3 night trip Apr 25, 2014
Phil
US
5.0 / 5Outstanding
"Downtown Rocks!"
It is a beautiful hotel and served delicious food! Greeters were very friendly. It was within walking distance of a favorite restaurant and the Auditorium Theater where we had tickets for a show that night. It was a little pricey but worth it.
Genuine Hotels.com guest review
1 night romance trip Apr 17, 2014
Deirdre
US
5.0 / 5Outstanding
Loved the room very nice and comfortable one little minor problem the floor was wet at the doors when I checked in and I almost slipped and fell...other ten that the stay was wonderful.
Genuine Hotels.com guest review
1 night trip Feb 14, 2014
frances
US
5.0 / 5Outstanding
"Nice Gem in an unexpected place"
Not the easiest to find but well worth staying. Rooms are nice and modern, all carpet, etc looks new. Lobby area clean and inviting. The bar/restaurant area comfortable. Food is good and the service is great.
Genuine Hotels.com guest review
2 night trip Feb 11, 2014
Bernie
US
5.0 / 5Outstanding
Ate at the restaurant as well. Excellent, but pricey!
Genuine Hotels.com guest review
1 night business trip Feb 2, 2014
A Traveler
US
5.0 / 5Outstanding
The staff were uniformly kind. During a rather difficult Christmas trip whenever there was an opportunity to do more than was asked of them they took it. The blueberry lemon pancakes were excellent and they even surved us breakfast at lunch time when they heard that we were from the west coast and jet lagged.
Genuine Expedia guest review
Other trip Dec 31, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel.."
they have a shuttle if you need a ride somewhere. the restaurant is great downstairs.. always packed so may be hard to get a seat.. warm cookies at the front desk when you check in.. comfy beds great location.. what more can you say..
Genuine Expedia guest review
Other trip Dec 29, 2013
laura
US
5.0 / 5Outstanding
"5-star service and comfort"
We had a great experience at the Strathallan - service was excellent. The young staff was attentive, friendly, accommodating, and all seemed to take pride in their jobs. I didn't even realize that it was a Doubletree by Hilton until check-in ("The Cookie" was the tip-off!). The free airport and local shuttle was a big plus. Hotel's location was convenient to downtown and to the Eastman House and NOTA (Neighborhood of the Arts). Lively bar scene at night as well! Would definitely recommend to anyone looking for convenience, quality, and value.
Genuine Hotels.com guest review
3 night trip Dec 5, 2013
Ellen
US
3.0 / 5Good
"nice place to stay"
Stayed here for one night. Room was big. Bathroom was nice. Parking wasn't an issue. Surprised there was no breakfast for the amount I paid. Surround was nice and easy access to highways.
Genuine Hotels.com guest review
1 night business trip Nov 3, 2013
A Traveler
US
5.0 / 5Outstanding
"A Gem"
First time in Rocherster and I was thrilled with this hotel. The grounds and the firepot area were very nice and we had a great dinner in restaurant, too.
Genuine Hotels.com guest review
1 night business trip Oct 4, 2013
GKS
US
5.0 / 5Outstanding
"Very nice hotel"
Just newly remodeled the "Strath" in Downtown Rochester was modern and elegant and the bed was very comfortable.. The staff did an excellent job from check in to check out.
Genuine Expedia guest review
Other trip Sep 23, 2013
A Traveler
US
4.0 / 5Excellent
"Great Hotel - near downtown"
Great hotel, great rooms...my only tiff is why does housekeeping knock on your door at 8:30 am when checkout isnt until 12:00!!!
Genuine Hotels.com guest review
1 night trip Aug 20, 2013
SB
US
5.0 / 5Outstanding
"Good Night Stay"
Hotel is beautiful inside as it recently had a renovation. The room was clean quite and comfortable the only complaint I have is that I reserved a king size for my wedding night and the room actually had a short queen. When I asked the front desk about it they said bed size was not guaranteed and they refused to change my room. Also the parking lot was packed and we had to wait for a spot to open up.
Genuine Hotels.com guest review
1 night trip Aug 3, 2013
Jon
US
5.0 / 5Outstanding
"Relaxing with very friendly staff"
Just what I was looking for.
Genuine Hotels.com guest review
1 night trip Jun 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Always have loved the Strathallen"
it was great! Love this hotel!!!
Genuine Hotels.com guest review
2 night trip with friends Jul 22, 2013
Lisa
US
5.0 / 5Outstanding
"perfect, with excellent service"
Only good things to say. Staff was courteous and accommodating.
Genuine Hotels.com guest review
4 night trip Jul 18, 2013
A Traveler
US
4.0 / 5Excellent
"good stay"
Very comfortable. Good breakfast. Located near museums,
Genuine Expedia guest review
Other trip Jul 22, 2013
A Traveler
US
3.0 / 5Good
"Business stay"
The hotel and facilities are nice. However the restaurant in the hotel & room service were not so good. Everything from the restaurant and room service I ordered was way over priced. When I went to the restaurant the bar tender was friendly, but my $50 steak was cooked in correctly (ordered med rare and came out well done). The hotel staff also forgot to extend my key card to my room after I received late check out so there was a bit of an issue with that as well.
Genuine Expedia guest review
Other trip Jul 20, 2013
Jon
US
5.0 / 5Outstanding
"Classy, upscale"
Really nice hotel. Excellent service. Very clean. Terrific shower. Provided crib without charge or complaint. Pretty convenient location and nicer than downtown Rochester. Easily able to get to activities. Restaurant has nice wine list, although we didn't eat there. 1 complaint: booked a king suite, and the bed was a queen, but very nice, and didn't bother our stay. Very satisfied.
Genuine Hotels.com guest review
1 night romance trip Jul 15, 2013
A Traveler
US
5.0 / 5Outstanding
"Very pleasant"
Enjoyed our two nights here. Everything was nice and new.
Genuine Hotels.com guest review
2 night family trip Jun 23, 2013
A Traveler
US
5.0 / 5Outstanding
"e.g. "Great hotel for a family""
enjoyed the friendly atmosphere and decor of the hotel. Staff was very helpful and friendly. Food in restaurant was delicious. Loved having the option of self parking or complimentary valet. The rooms are nicely decorated and very spacious.
Genuine Expedia guest review
Other trip Jun 10, 2013
A Traveler
US
1.0 / 5Poor
"A dissapointment"
Not only did they double charge me for the room that I had already paid for with hotels.com, my experience there was a total dissapointment.
Genuine Hotels.com guest review
1 night business trip May 21, 2013
A Traveler
US
5.0 / 5Outstanding
"What a difference a renovation makes!"
Extraordinary change for this hotel. I used to stay, before the renovation, and, candidly, felt like it was a place you would rent by the hour rather than the day. I was pleasantly surprised, and look forward to staying the next time I am in Rochester!
Genuine Hotels.com guest review
1 night business trip May 25, 2013
A Traveler
US
5.0 / 5Outstanding
Beautiful work on the remodeling. Room was brand new. Terrific decor. Love the new lounge. All and all a first rate experience.
Genuine Hotels.com guest review
1 night romance trip May 10, 2013
A Traveler
US
4.0 / 5Excellent
"Great location and great restaurant"
The staff was extremely pleasant and professional. The restaurant, Char, was outstanding. My only issue was a BIG greasy face print smack in the middle of the window. Wouldn't hesitate to stay again.
Genuine Hotels.com guest review
1 night business trip Apr 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel in the Center of Rochester"
Renovated, in the center of town, the Strathallan excels in simple ways where other hotels fail: free high-speed WiFi; nice TVs with a decent selection of channels; free (be sure to tip) shuttle service not only to the airport, but pretty much anywhere you want to go!; free coffee; modestly-priced breakfast menu; plush towels in marble floor bathrooms; comfortable beds; quiet and insulated. And for $150 a room, or whatever it was in the snowy March when I visited. Centrally located, super amiable staff, I wish there were a Strathallan in every city like this. For the price, one of the finest hotels I've ever stayed in.
Genuine Expedia guest review
Other trip Mar 5, 2013
Rex
US
5.0 / 5Outstanding
"Great stay at Strathallan."
This hotel was completely renovated in 2012 and looks great everywhere! Valet parking is free! The rooms are very well appointed. Very comfortable bed. The bar and restaurant is very hip. Attentive staff.
Genuine Expedia guest review
Other trip Feb 12, 2013
Arden
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"An amazing stay at The Strathallan"
Stayed at the Strathallan from 3rd to 10th February 2015. An excellent hotel, friendly and courteous staff, over and above to do things for us,cleanliness throughout the hotel superb, food amazing! Would definitely stay here again.
Genuine Hotels.com guest review
7 night family trip Feb 3, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great place"
Great place and a reasonable walk to the Museum of Play. The hotel was updated, clean, and the service was phenomenal.
Genuine Hotels.com guest review
1 night family trip Nov 21, 2014
CHRIS
CA
3.0 / 5Good
"QOTSA @ The Armory"
Nice place overall in a very nice area of Rochester. Frendly and helpful staff. Bathroom a bit bizarre; vast but with no hook or table by shower to put towel/toiletries.
Genuine Expedia guest review
Other trip Jul 26, 2014
Simoncito
CA
5.0 / 5Outstanding
"2 Adults + 2 Young Kids"
First time in Rochester. we came from Toronto. Great location, staff very friendly, room & hotel was clean. some noise from A/C engine outside the window (we were on the 3rd floor) - BUT didn't bother our or our kids sleep. Pool was clean, we also had dinner at the hotel restaurant which was OK, just one note - DO NOT TAKE THE KIDS BURGER - they burn it and the bun is too big. kids ended up eat our food (sharing is caring) ;) Will go back for sure!
Genuine Hotels.com guest review
4 night family trip Jun 27, 2014
Torontonian
CA
5.0 / 5Outstanding
"A Comfort Stay"
A very pleasant stay in a well managed hotel, good quality of room and facilities except for the swimming pool which is far too small. The ability to use the shuttle transport downtown was an excellent customer service and great added value.
Genuine Hotels.com guest review
4 night trip Jun 7, 2014
A Traveler
IE
5.0 / 5Outstanding
"Fantastic service, great hotel"
Service is excellent, comfort hotel, fine dining there.
Genuine Hotels.com guest review
3 night trip May 16, 2014
Aaron
AS
5.0 / 5Outstanding
"very nice business hotel. Staff very friendly and"
I stay regularly for business and am always treated in an excellent fashion. Staff are genuinely helpful and friendly
Genuine Expedia guest review
Other trip Mar 28, 2014
A Traveler
GB
5.0 / 5Outstanding
"SHOPPING...rest"
I came to Rochester to SHOP the Black Friday way!! and that I did - I shopped with a friend of mine, for 21hrs and 20 minutes straight !!!!!! No sleep...that is right...we shopped till we dropped...delirium started to set in - and we called it quits...Headed off to the Strathallen - to find, a gorgeous contemporary staff, waiting for us.. I remember, Keva, George, Carrie, and Fred!! They all came outside to see my packed car, and HELP us unload, as they encouraged me, just in case, to take everything to the room, including my 60" TV!! they helped us bring everything to the room, and then valeted the car! The room, was perfect, nicely appointed, huge shower, a very comfortable bed, and quiet. I will definitely come back next year, to shop as the shopping in the area, was amazing. Great finds at best buy, Walmart, Greece Ridge Mall, and Eastview Mall!!
Genuine Expedia guest review
Other trip Dec 1, 2013
Kathy
CA
5.0 / 5Outstanding
"Excellent experience"
Beautiful boutique hotel. The staff was very friendly and it is in a very convenient location. For the room size and facilities, the price is very reasonable :)
Genuine Hotels.com guest review
1 night trip Nov 9, 2013
Jennifer
CA
5.0 / 5Outstanding
"Excellent family/Business hotel"
I have been staying at the Strathallen for many years and had always been pleased with the rooms and service. They have just recently undergone a major facelift which has further improved the facilities.
Genuine Expedia guest review
Other trip Feb 21, 2013
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"閑静な住宅街にある宿"
静かな住宅街の中にある、ホテルから出たらすぐEast Ave. 素敵な街あり、カフェ、レストランやlocal grocersもあってとても便利です。安全で一人でも安心できると思います。
Genuine Expedia guest review
Other trip Jul 6, 2015
corrShi
JP
1.0 / 5Poor
"Possibly nice, if were not bumped to another hotel"
My colleagues and I were booked in for three nights. When we arrived from Norway, we were told that they had overbooked. We were bumped to the Hilton Garden Inn, Rochester Downtown. When we arrived at the Hilton Garden Inn, the nightmare continued...
Genuine Hotels.com guest review
3 night business trip May 4, 2015
A Traveler
NO
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night family trip Dec 27, 2015
Tara
US
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