"City on a Saturday"
Stayed there on a Saturday night and it was reasonably priced. Very clean and staff was great. They even extended a courtesy late 1pm check out without me asking which was very much appreciated. Order breakfast night before and it was delivered on time fresh and hot. I would definitely stay here again.Genuine Hotels.com guest review
When I booked the hotel, i was told that breakfast was included for the extra price I paid. I reserved for 4 people in the room. Never did anyone tell me that the extra price only included ONE guest breakfast. Mgmt blamed this on hotels.com, the 3rd party booking and said they could not be responsible for this error. The bathroom had long hair on the […] floor. I had to beg for more shampoo and soap for 4 people, the valet was full when we got there, so ok we went to self park across the street and paid $30 to park there and another $40 to park in the valet the same day...so we paid $70 for parking. This was the worst Marriott I ever stayed at....wont be back. Read moreGenuine Hotels.com guest review
Response by Philadelphia Marriott Downtown Thank you for taking the time to comment about your stay. I would like to apologize for the unprofessional manner in which a member of the staff addressed your reservation issues, for the cleanliness of your bathroom and for not having any space left in our garage. Your feedback is vital in our continued effort to improve our guests’ overall experience and will be utilizing them to make improvements in our service. We appreciate your business and look forward to an opportunity to welcome you back.
"Great location for the annual flower show"
We love the location because of the closeness to the convention center.Genuine Hotels.com guest review
"Close to Flower Show"
Great location for flower show, downtown,Reading Terminal Market.Genuine Expedia guest review
It was amazing I love it.. Everything and everybody the food everything I love it.. I have the best time of my life..Genuine Hotels.com guest review
"Great stay-convenient for flower show"
I've been here a few times for the flower show and always stay at Marriott. You know what you get and can have comfortable stay and a short walk to the convention center. They had hot cocoa and marshmallows out at check-in and the kids loved that. Nice touch! Would stay here again.Genuine Expedia guest review
"Enjoyable stay in Philadelphia"
Perfect hotel location for the famous Philadelphia Flower Show!Genuine Hotels.com guest review
"Great location , uncomfortable beds."
My daughter had the room next to me. Turns out we both woke repeatedly through the night with back pain. Not the beds I am used to finding in a Marriott. Everything else was very good or excellent. Really good food at their restaurant 13, downstairs. Pool was nice. Location was fantastic, right across from Convention center and Reading Terminal Mar […] ket. Read moreGenuine Expedia guest review
Response by Philadelphia Marriott Downtown Thank you for taking the time to share your feedback about your recent visit to our hotel. We are happy to hear that you enjoyed our location, the pool and our restaurant. Please accept our apologies for the discomfort you experienced due to the beds; your feedback will be instrumental as we continue to improve our product and service. Thank you again for your comments. We look forward to the opportunity to welcome you back to the Philadelphia Marriott Downtown.
"Great Central Location"
Loved it would highly recommended it to all. Hotel location is great for those who like to walk and see sights, shopping and outstanding resturants.Genuine Hotels.com guest review
"Very nice hotel, great staff and perfect location"
I was in Philadelphia for the International Flower Show. This hotel is a block away from the convention center, across the street from Reading Market and perfectly located for restaurants and shopping. Lovely facility, large hotel but does not feel impersonal or cold. Wonderful, helpful staff, beautiful rooms and nice amenities. I was there rather early […] in the day and they checked me right in. I was very pleased and would stay there again without hesitation. Read moreGenuine Hotels.com guest review
My front desk representative was Lisa and she was as amazing as she could be. I was also working with Christopher and he, too, gave exceptional customer service. What I appreciated most was Lisa and Christopher's ability to make me feel so comfortable. I decided during check-in that this hotel would always be my accomodation when staying in Philly. […] My room was large, comfortable and luxurious. The bartenders at 13 made me feel welcomed. When my lover arrived late in the night, he couldn't help but express how awesome his front desk representative was, as well as how lovely my upgraded room was. This hotel is top notch! Read moreGenuine Hotels.com guest review
Response by Philadelphia Marriott Downtown Thank you for taking the time to post a review about your recent experience at our hotel. We always enjoy hearing from our guests, particularly when we have exceeded their expectations. Please know that your comments will be shared with Lisa, Christopher and the bartenders in Restaurant 13. They will also be recognized for providing you excellent service. We look forward to welcoming back to the Philadelphia Marriott
"Went down to see a concert no transportation from hotel to the concert"
The place was clean the hotel was nice but no great shopping or anything at least that I new aboutGenuine Hotels.com guest review
My stay at the Marriott was not a good one. First, We had to pay 48 dollars a night for parking. (not advertised). We also could not sleep because of a party going on the floor above us. Not only that, the staff were not eager to help out. There are no refrigerators in the room, you have to request one. However, when they bring you one, they then expect […] a tip. Another issue we had was with the bathrooms, there was no exhaust fan. So one person goes to the bathroom and everyone in the room gets to bask in their glory. It was overall just a big letdown. When you stay in a "big name" hotel, you expect better treatment and quality. Instead It felt like we were staying in a dump. I would not recommend this hotel to a friend. Read moreGenuine Hotels.com guest review
"Wonderful access to convention hall"
Was there for The Philadelphia Flower Show! Spectacular!Genuine Expedia guest review
"Nice hotel, a little too pricy"
It was a nice experience but parking was way too costly and the Internet was as well.Genuine Expedia guest review
"Decent value for convention center"
We requested two adjacent rooms - one king and one with two queens. When we called, we were told this was impossible. No adjacent rooms available. No king rooms available. Everything booked. When we checked in late, the clerk said there was no issue and we got two rooms next to each other since the hotel was far from full. Go figure. The 'breakfast […] included' was a good deal - kids under 12 eat free, and this was v good value since we only paid for 2 adults and got 5 solid meals. Read moreGenuine Expedia guest review
Response by Philadelphia Marriott Downtown Thank you for taking the time to comment about your stay. I would like to apologize for the difficulty you had in securing your preferred accommodations prior to your arrival. We were glad to hear that our front desk staff was able to accommodate you when you checked in. Your feedback is vital in our continued effort to improve our guests’ overall experience and will be utilizing them to make improvements in our pre-arrival service. We appreciate your business and look forward to the opportunity to welcome you back in the near future.
"I prefer to be in the adjacent Marriott Tower."
I guess amenities are being down sized to save money.Genuine Expedia guest review
"great access to convention center"
I was in town for the flower show's black tie event. Picking this hotel for the access to the convention center was the best decision I could have made.Genuine Expedia guest review
First time and we had a good experience! The biggest aspect that we were impressed with was the attitude of the employees...they were all fantastic! Parking was expensive, a long wait for a rollout bed, and the rooms are smaller than expected. But would stay here again!Genuine Expedia guest review
Uncomfortable pillows, otherwise wonderful!Genuine Hotels.com guest review
I truly enjoyed my stay at the Marriott in Philly. I love the hotel restaurant downstairs,great food! Dinner and my buffet breakfast was delicious! I bragged about my weekend stay in the Marriott to all my friends and family. Its my New home away home when I come to Philly. Its a great location, right across the street from the Redding Terminal.Genuine Hotels.com guest review
I'm not happy that I reserved a room and was checking in on Saturday and there was no valet parking left. If you book a room they should have parking spaces for 1 vehicle per room booked.Genuine Hotels.com guest review
"Across from Reading Terminal Market!"
We traveled from NY to visit Philadelphia for the weekend. We were able to check in early at the Marriott, which was great. Check-in and check-out was courteous and efficient, no line and less than 5 minutes per transaction. Our room had a high ceiling, 2 queen beds, nice layout. We required the services of a plumber and one arrived in less than an […] hour. He was professional and fixed the problem in 5 minutes. We were greeted warmly by every staff member we came in contact with. Enjoyed our stay and would chose this hotel again. Read moreGenuine Expedia guest review
"Nice hotel in a great location"
The Marriott is a nice hotel in the heart of the city. There is a lot to do within walking distance. The front desk staff was very nice, and we were able to check in at 1. It was nice to be able to call valet from your room to have your car ready. It was an affordable price for a Saturday night in Philly. I would definitely recommend this hotel.Genuine Hotels.com guest review
"Location, location, location"
I can't tell you how much my friends and I enjoyed staying at the Philadelphia Marriott Downtown. It has the best location possible--walking distance to Center City and Chinatown with the 13th Street Market-Frankfort Line stop right in front of the hotel. The only bad thing I have to mention is the need to call several times to request for extra towels […] and a cot. Other than that, the hotel was extremely accommodating before we even checked into the hotel, setting my room aside for early check-in. I HIGHLY suggest this hotel. My friends and I will be coming back! Read moreGenuine Hotels.com guest review
Location, location, location! Nice place to stay, convenient to good places to eat and interesting places to visit. We walked to the Basilica of Sts. Peter & Paul and enjoyed the Sunday Mass and tour. The food at the nearby Downtown Diner in the Reading Terminal Market was delicious and inexpensive. The bed was very comfortable and everything was fresh […] and clean. We would definitely stay again. Read moreGenuine Hotels.com guest review
I had booked the hotel initially for an event I was going to attend at the convention center. I was no longer able to attend the event however I didn't want to miss out on the hotel I already paid for. I was pleasantly surprised and very happy with everything about this hotel except for the expensive valet parking and parking situation in general. Other […] than that it's a great hotel with an awesome lounge/ bar area and easy access to the convention center. Read moreGenuine Hotels.com guest review
"4 points to talk about"
1. Horrible doormen and staff.- asked for a taxi 2x during my stay and they just pointed to the street and was like. You can find one on that street or ignored me. Um you just ran out for the other lady but apparently I'm not worth their time or effort. The front desk people and concierge seemed unhappy to help and bored. I have never seen a concierge […] so unhappy before. 2. The maids are extremely nice and really friendly hence the 2 stars. If I hadn't run into the maids on Saturday I would have probably given the whole staff a 1 or realistically a 0. 3. really close to a market and Chinatown. Really just in a great location in the central city. Lots of amazing places around there. 4. The rooms are really clean minus a little spots of black dots on the comforter but it was still really nice Read moreGenuine Expedia guest review
Response by Philadelphia Marriott Downtown Thank you for taking the time to comment regarding your recent experience at our hotel. We appreciate the opportunity to benefit from your feedback both positive and negative. We would like to apologize for the rude and unprofessional behavior of the front drive staff. Your comments will be shared with our valet manager for immediate corrective action. Thank you again for your time and consideration, we look forward to the opportunity to welcome you back to the Philadelphia Marriott Downtown.
This hotel is a great place to stay. It's a large hotel and I was impressed with the clean, modern rooms; wonderful restaurant; and its proximity to all things good in downtown Philadelphia. The staff was courteous and very helpful. I will definitely stay there again!Genuine Hotels.com guest review
"Great location and price!"
Hotel was outstanding. The location relative to transportation, food, the reading terminal, convention center, etc. is fantastic.Genuine Expedia guest review
"Next to Convention Center"
The sole purpose of my visit to Philadelphia was to attend the Auto Show. The Philadelphia Marriott Downtown has a walkway that connects the hotel to the convention center making attendance of the Show very convenient. The staff was very friendly. The room was clean and the beds were very comfortable. The cons: I stayed at the hotel for two nights. […] My sleep was disturbed one of the nights due to people walking around and talking as they passed by my room at 2am (lasted at least an hour). It probably isn't the hotel's fault for a loud group of people, but it still left for an unpleasant experience. Additionally, I thought the decor of the hotel and rooms were a little outdated. Read moreGenuine Hotels.com guest review
Response by Philadelphia Marriott Downtown Thank you for taking the time to comment about your stay, the hotel’s great location and the friendliness of our staff. I would like to apologize for the noise disturbance caused by other guests being too loud in the corridors. Your feedback is vital in our continued effort to improve our guests’ overall experience. We appreciate your business and look forward to the opportunity to welcome you back in the near future.
"Not what expected"
For a $140 a night (on sale!) marriot I expected more. The rooms were very small, there was no refrigerator, the tiny coffee maker was on a rickety stand, the tv did not work so we had to call service at 9:30pm. The pillows were tiny and hard as a rock. The staff was friendly, the room was clean but not worth the only. Much better places to stay in […] Philadelphia for that price... Read moreGenuine Expedia guest review
Response by Philadelphia Marriott Downtown Thank you for taking the time to comment regarding your recent experience, I appreciate the opportunity to benefit from your feedback. I would like to apologize for the overall poor experience you had. We definitely could have done a better job and will be utilizing your comments in our continuous efforts to improve our service. I thank you again for your time and consideration; we look forward to the opportunity to welcome you back to the Philadelphia Marriott Downtown.
Great hotel, service at the restaurants and bar could have been betterGenuine Hotels.com guest review
"Great.Perfect for business conference"
Room service, location and amenities were excellent.Genuine Hotels.com guest review
"Classy, upscale place"
Very nice hotel, lots of business guests and school/company groups were staying there when I was there to visit recently. Nice downtown location, places to eat everywhere. Services at the hotel can be a little pricey, if you want something extra, you are gonna pay for it. Room service was expensive, but delicious. In room movies are expensive too. So, […] if you don't want to spend extra cash, watch free TV channels and my food at the 7-11 or Wawa near-by, no big deal. If you arrive in car, then you will pay. Leave the car at home silly, the train station is right there. Read moreGenuine Expedia guest review
The room was great and so was the entire hotel. The front desk was very helpful and we really enjoyed our stay.Genuine Hotels.com guest review
"Great hotel at great price!"
The hotel had everything that we needed, was conveniently located, and very reasonably priced!Genuine Hotels.com guest review
middle of all tourist attractions. clean and friendly staff.Genuine Expedia guest review
"Nice hotel in the middle of everything!"
Great front desk staff and very nice and thorough housekeeping staff. Room was clean and neat. We really liked how conveniently located it is.Genuine Expedia guest review
"Marriott downtown Philly"
Beautiful hotel room, beautiful hotel. Starbucks located inside Marriott. Easy location to get around the city.Genuine Expedia guest review
There was a very loud party in one of the neighboring rooms. Otherwise, everything was excellent!Genuine Hotels.com guest review
"Good hotel…. Great Service"
This hotel is in a GREAT location! Plenty of shops, bars, and amazing food. I did have someone wake me up at 2:30am by pounding on my door. Security was quick to get there and take the drunken guy to his correct room. I spoke with the hotel manager that next morning and he was very nice and heard my complaint very well. For that and the great service […] by everyone there I am ranking them high. Had to give 4 out of 5 for getting woken up at 2:30am tho. Read moreGenuine Expedia guest review
"The location is good!"
The room is big and comfortable. And the location is good. It is very close to Chinatown and about 5 min to city hall by walking.Genuine Expedia guest review
"Perfect for our purposes at the convention center!"
I was worried we would be too far to walk back and forth to the convention center for my daughter's dance convention but it was surprisingly easy with all the baggage etc. Marriott needs to emphasize more how convenient it is for the convention center. The staff were incredibly helpful and friendly. However, after checking out and picking up our luggage, […] they forgot to give us one of our bags, which was a real pain as it now has to be shipped to me. Read moreGenuine Hotels.com guest review
1st time here. Great location! Easy walk to all the places we wanted to go.Genuine Hotels.com guest review
"Parking pricing excessive"
A nice hotel, but at $40 extra a night for parking I would go elsewhere.Genuine Hotels.com guest review
Hotel is in a great location for all the must see sights in the city. Room was very clean. View from the room was not great.Genuine Hotels.com guest review
Located right across the street from the Reading Terminal Market. If you ate every meal there for the rest of your life, you would still have options left over. Easy access to just about anywhere in the city via mass transit.Genuine Expedia guest review
"Better than what we were expecting!"
Stayed at the Philadelphia Marriott Downtown with three girl friends. We were only there for one night, but the stay was perfect! The hotel staff was really pleasant and service was fast. The room was clean and comfortable and had a great view!Genuine Expedia guest review
"Everything I expected."
This is the 3rd or 4th time I have stayed in the Philadelphia Marriott Downtown and it is always an easy and hassle free trip.Genuine Hotels.com guest review
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