totally it was good. the only thing i can mention is changing counterpane and pillowcase. in the two days i have been there, they havent been changed.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Dear Valued Guest, Thank you for your feedback on your recent stay with us. We value your comments and strive daily to improve our service to our guests. We hope to see you back with us very soon,
"Good family stay"
This hotel was great. Very beautiful. Only about 10min walk to parliament hill. Parking price was a little over the top at $18 for 24 hours. Parking lots around we're $6 for the day. Parking garage very small! Swimming pool was a bit cloudy but overall very good experience. Would stay there again.Genuine Expedia guest review
Response by Delta Ottawa City Centre Hello Thompson Family! We are very happy you enjoyed y our stay with us and look forward to seeing you again very soon!
Hotel was great. Even got complementary umbrellas to use when it rained. Staff was excellent in taking care of visitors.Genuine Expedia guest review
Response by Delta Ottawa City Centre Dear Jen, Thank you for your recent review regarding your stay with. We are happy to lend our guests umbrellas especially when unforeseen weather comes upon us. We are happy your enjoyed your stay and welcome you back very soon!
This Hotel was certainly worth the money. We were very Happy with our stay. As frequent travelers we were quite pleased to stay here.Genuine Expedia guest review
Response by Delta Ottawa City Centre Dear Gen, We are so pleased you enjoyed your stay with us at the Delta Ottawa City Centre! We hope to welcome you back very soon,
"Close to Ottawa's main attractions"
It was short, sweet and costly. The hotel was well-equipped with all the amenities one would need. It even has a restaurant that has a $9.99 lunch buffet that was very filling and of very good value. My only con is that parking is not provided for free. The street parking is only free from 5:30pm to 8am (the next morning) and parking under the hotel […] is $18 per night. If you park after 2am and leave before 2pm, it is only $14. Read moreGenuine Hotels.com guest review
Well located, easy to walk downtown area from this point. Internet issue was easily resolved with a room switch.Genuine Expedia guest review
Response by Delta Ottawa City Centre Dear Valued Customer, Thank you for your feedback on your recent stay with us, we look forward to welcome you back to the Delta Ottawa City Centre in the near future,
Perfect location...newly renovated hotel. Very clean and modern.Genuine Hotels.com guest review
Great hotel for the whole family. Great pool and fitness centre. Nice decor and super comfy beds.Genuine Hotels.com guest review
Love the bar & food service on the mezzanine. Pool was clean.Genuine Hotels.com guest review
Beautiful room, very helpful, friendly staff. Excellent amenities.Genuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for giving us your feedback. We really appreciated it! Glad you enjoyed your stay!
Very clean and professional look. Loved the tiny reading lights on the beds! Great idea. Staff were polite, friendly and helpful. The small info book with map was very useful in helping us find our way around. The desk girl helped point us in the right direction and gave us driving advice for Sunday's excursion.Genuine Expedia guest review
Response by Delta Ottawa City Centre Your comments are appreciated, Thank you! Glad you enjoyed your stay with us.
"great location! resort-like feel..."
Great location right by Sparks street and Parliament Hill. Room was updated and modern. Front desk staff were awesome. The only minor negative issue is that the bathroom is quite small. Also, they had only put packs of decaf coffee in our room and it took a while for them to bring up some with caffeine. Otherwise, I'd highly recommend this hotel.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thanks for letting us know how we did during your stay. Hope to see you again soon!
Every thing was ok.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Glad you enjoyed your stay! Thanks for letting know how we did!
"Too expensive parking fee"
Good!Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Your feedback is appreciated, thank you! Please note the parking is not owed and operated by the hotel. Our hands are tied when it comes to parking fees. We hope this will not stop you from coming to see us again.
Everything is perfect. Located right in downtown Ottawa. Very convenient.Genuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking the time in letting us know how your stay was. We are happy to hear you enjoyed your stay with us. See you soon!
"close to key sights"
The room and location were great as were the hotel facilities. Room was clean and quiet. The staff were very helpful. The two minor issues I had were (1) the strip club across the street ---bit off putting walking with my kids in the evening with strippers and "clients" on the side walk as we came back from the National War Museum. (2) The desk chair […] is totally useless and uncomfortable --looks nice and fun is you are an 8-year old who wants a spin. Read moreGenuine Hotels.com guest review
"Fine but nothing special"
Nice finishings in the room but it was tiny. We stayed for a week so they offered us a complimentary free and microwave but there was no where to put it and the only real space couldn't be used because there was no outlet to plug them in and they couldn't find an extension cord. So we sent it away and did without. It was fine but by no means the best […] we've stayed at in Ottawa. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for your comments. We are glad you enjoyed the new look! We hope to see you back back again in the future.
This hotel was located in a very convenient location. We did a lot of walking from this location to visit many of the tourist sites. The Concierge service was second to none. All of the young gentlemen were very friendly and helpful with all of our requests. Very friendly staff from the front reception to the maid services. We had an excellent stay. There […] are rental bikes located right outside the hotel for $7.00/day. Parliament Hill, 10 min walk. Many restaurants in this area. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking the time in letting us know how we did. We are happy to here our bell staff was accommodating and that you enjoyed the location. Hope to see you again soon.
"Great time in Ottawa"
The high quality staff made the visit special; from the cleaning service, maintenance service; restaurant and bar service. Job well done and we will be backGenuine Expedia guest review
Response by Delta Ottawa City Centre Your comments are appreciated. We will let the staff know about your positive comments. We look forward to having you back soon.
Very pleased with the hotel & staff. Loved the valet parking. The room was very clean with very modern furnishings. The bed & bedding, with the summer duvet felt very luxurious. The air conditioning worked well & was quite quiet.good location. The car stayed in the garage & we walked everywhere.Genuine Hotels.com guest review
as a long retired Health off icer I still value good hygiene and sanitation and happy to report absolutely no concerns during our stay at Delta Ottawa. Also, as a retired senior (Scottish born !!) I appreciated the great deal we had pricewise !!! This facility should definately rank higher than the current 3.5 stars.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Your feedback is important to us. Thank you for taking some time in letting us know how your stay was. We hope to see you back soon.
Awesome hotel. Great location. Only downside was the added parking fee of 18 dollars per day.Genuine Expedia guest review
Response by Delta Ottawa City Centre Your truly appreciate you taking the time to give us comments on your recent stay with us. Unfortunately, we do not own the parking. Our hands are tied when it comes to their prices.
"Will stay again"
Friendly and helpful staff. Great location. Clean and modern rooms. You do pay extra for underground parking (22.00). Within walking distance to attractions,Genuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for providing your thoughts on your stay! We are happy to hear you enjoyed your stay with us!
there was a sitan on the pollow...and the room was so small....Genuine Hotels.com guest review
"July1st Long Weekend"
Stayed here over July 1st long weekend. Unfortunately some of the elevators were not working due to striking elevator service people. Bathroom in my room was very tiny. Shower only, no tub. Bathroom not recommended for anyone who is claustrophobic. Room lacks storage for clothing. Only one deep drawer for whole room. Closet does not have much room to […] store clothing either. Service at hotel is very good. However dining room for breakfast can be very slow for service. Breakfast buffet is average, nothing exceptional. Location is good for those wishing to visit downtown attractions. Parking is expensive. About $24.00 per day with in/out privileges. Hotel has been renovated to minimalist, sleek standards. Greys/Browns/White/ steel abound. Some room rates have complimentary internet. My room was business class room, but from what i was told was no different than any other room. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking the time in sending us your feedback. Please note the parking garage is not owned and operated by the property. Our hands are tied when it comes to the parking fees.
Only thing missing was a mini-fridge in the room. Beautiful room, unbelievably comfortable bed, great service, downtown location, speedy internet... everything was great. The only thing I did not care for was the parking situation: when I booked on hotels.com, parking was marked as "included" with this hotel, but at check-in I was informed that it was […] not included, and I had to pay an additional $22 for one night. Probably a glitch on the booking site. Regardless, I will definitely stay here again next time I visit Ottawa. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre We are thrilled you enjoyed your stay. We will verify the booking engine. However the parking is not owned by us therefor our hands are tied. We look forward to your next stay with us.
Most excellent stay...staff was amazing and so helpful. Room was immaculate with terrific room service.Genuine Hotels.com guest review
"Nice room, bad room service"
I didn't spend much time here, just one night and I arrived late and checked-out early; however, I can say that the employees were very helpful and gave great customer service. My room was very nice and I was pleased. My one issue is that when I turned on my hotel light, the light blew and because I was so tired and just wanted to go sleep I ended up […] having to use the bathroom lights and other small lights throughout the room to help me see. I actually ended up ordering a bottle of water and some gelato from room service which cost me $15. I expected room service to be expensive, but that's a little excessive. Also, the gelato was terrible and wasn't worth the price at all. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking the time in letting us know how your stay was. We are glad you enjoyed your stay in our newly renovated rooms.
"Very nice reno's but loud air conditioner"
The renovations turned out really nicely at this hotel; however the air conditioner units are extremely loud in the rooms and it seems have not been updated. The rooms are not overly large but still spacious enough and very modern. I was happy with everything except the air conditioner, which interrupted my sleep all night as it was super loud and rumbly […] every time it went on. Unfortunately it was too hot to sleep without it. There is a Tim Horton's just downstairs! Read moreGenuine Hotels.com guest review
"ottawa race weekend"
No issues at all with our stay. Very comfortable! It was fairly close to the race.Genuine Expedia guest review
Response by Delta Ottawa City Centre Dear valued guest, We are glad you enjoyed a comfortable stay during marathon weekend in Ottawa. We hope to see you again next year!
This hotel must be newly renovated. Decor n furniture are both very modern and new. The beds are very comfortable and sheets are very soft. Staffs are friendly and willing to help. The only thing is there's no internal door connecting the two rooms like the old fashion hotel used to have. And we were kinda expecting that as we book 2room for our family. […] Otherwise, it's an excellent hotel and we would stay there again. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking the time in letting us know that you enjoyed your stay. Until next time!
the hotel staff was great and the new upgrades very nice, though the rooms are small I would have liked an easy chair in my room to relax on other than just the bed and office chairGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking the time in letting us know how well we did during your last stay. We wish we could accommodate everyone's request and will pass along your comments on the lazy chair. Hope to see you again int the near future.
Direction signs in the parking garage is not clear. Very nice redesign n renovate. Highly recommend.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for letting us know you enjoyed your stay! We also love the new look!
"Great option for Ottawa stay"
Excellent value for money. This hotel is newly renovated (in fact they are still working on the front entrance) and it is immaculate, fresh and stylish. The staff were attentive, friendly and provided excellent service.Genuine Expedia guest review
Response by Delta Ottawa City Centre Your comments are greatly appreciated! We know your time is precious and glad you enjoyed your stay. The entrance is open again as we were doing some landscaping.
"Modern, clean, affordable and convenient"
Stayed here for 2 days on the week-end. Friendly staff at the lobby and the restaurant. Great pool for kids. Room was clean, modern and had everything we needed for a short stay. Asked for a mini-fridge and received it within 5 minutes. Convenient location with parking and a Tim Horton's downstairs. Only downside was the noise level in the corridor […] on a saturday night due to an event. Make sure to ask for a room far from the elevators. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for your positive review. We appreciate the time you took in giving us your feedback. We hope to see you again in the near future.
"Delta couldn't impress me this time"
Breakfast at a much lower quality considering prices airconditioning worked with too much noise faucet was installed improperly the way that water was flowing over the counter top rather than hand wash sinkGenuine Expedia guest review
Response by Delta Ottawa City Centre Dear valued guest, Thank your for taking the time in giving us your feedback. We will take action on the issues you have provided us and review standard procedures. We hope you will give us any chance.
"close to Via rail"
The room size especially the washroom was very small. I liked the interiors, very elegant and classy. The room service was very good, staff was very courteous and professional. Overall, I enjoyed my staff. I would recommend this hotel to my friends and colleagues.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Your time in providing us your feedback is appreciated! We are glad you enjoyed your stay and look forward to your return trip. See you soon!
Hotel is at a. Rey busy intersection. Street noise was horrible, even from the 14th floor. Some hotel guests were very noisy as well and hotel did not show any concern. Will not be retur ing to that hotelGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking some of your precious time to give us your feedback. We are sorry your experience was not to your standards. Please accept our apologies. We hope you'll give us another try in the future.
"Good but 1 little thing"
The experience at the Delta Ottawa City Centre was satisfactory in almost everyway except for the service at the lounge bar. The bar manager was less than friendly, as well as less than accomodating. He neglected requests as well as put no effort into supplying drinks in a timely manner. However that negativity does not over shadow the rest of the staff, […] everything else was decent about my stay. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking the time in providing us your feedback. We will follow up with the Food & Beverage team for a follow up. We are glad you enjoyed your stay with us and hope to see you back soon.
3.5 star hotel, not a 4 star hotel as advertised. Overpriced between 50% and 100% from other similar hotels.Genuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking the time to give us your feedback. We are sorry you did not feel like you received the best price. We have just finished and extensive renovation project and would like to kow if there was something in particular where we can improve. We hope you'll give us another chance in the near future.
The Delta Ottawa is a great place to stay! They have extremely friendly staff, very clean amd modern rooms! When I visit Ottawa, I always stay there. Very close to downtown. I would recommend this hotel to everyone.Genuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for your kind words. We will forward your positive comments to our team. See you again soon!
"Great Pool and Restaurant"
This hotel had a great salt water pool that could be enjoyed by children and adults alike. It was big enough to be uncrowded even in the March break. The food and service in the restaurant," Lift" was excellent.Genuine Expedia guest review
Response by Delta Ottawa City Centre Dear Valued Guest, Thank you very much for your comment about your recent stay at the Delta Ottawa City Centre Hotel. We are happy to hear that you enjoyed the pool and dining experience at LIFT during your stay with us. We look forward to welcoming you back in the near future.
"Very nice hotel"
the amenities are excellent and the hotel is beautiful and the room was more than adequate. The bathroom in the room was small, but manageable. We enjoyed our stay and the hotel.com rate was excellent for such a quality accommodation.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Dear Valued Guest, Thank you for taking the time in giving us your feedback about your recent stay at The Delta Ottawa City Centre Hotel. We are glad to hear that you enjoyed the amenities and services during your stay. We look forward to welcoming you back in the near future.
"would stay there again."
Great stay. Too bad Sparks street is closed on week ends. Restaurants near by.Genuine Expedia guest review
We stayed here 42 years ago on our wedding night, which I casually mentioned to the desk clerk on check-in. After our evening out for dinner and the NAC, we returned to find a split of Champagne and a platter of chocolate covered strawberries with a note welcoming us back as returning guests. What a classy touch!Genuine Expedia guest review
"Really nice and relaxing stay."
We checked in a little late and we were welcomed by a wonderful smile. her service was Amazing. she went out of her way to get us detail that my wife was wondering about. certain restaurant in the area and other things. our room was really nice and the Bed was really comfortable. nice flat screen T.V they only have 2 ice machines so I had to go to […] another floor to get ICE but that is not a Big Deal. for me at least. would definitely go back to this hotel. Read moreGenuine Expedia guest review
"Helpful and smiling staff members!"
Our stay was for a special occasion. My daughter's birthday. We enjoyed the room, the very helpful staff and the pool. The room could have been a little bigger but it was still very nice. I would recommend the Delta Centre Town Ottawa to friends and family. Best regards, ChrisGenuine Expedia guest review
Beside the pool, which was really too cold, the hotel was nice.Genuine Hotels.com guest review
Fun time at winterlude, Friendly service, walking disatnce to all attractions.Genuine Expedia guest review
"Great stay minus a very cold pool"
We enjoyed our stay at the Delta Downtown Ottawa. Great in almost every way. Love the decor, buffet was great, lighting good, nice pillows, great view, good proximity to downtown. Only negatives were a freezing cold pool two days in a row and no hot tub-- a definite downside as many competing hotels have pools.Genuine Expedia guest review
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