Nice room. Friendly staff. A bit noisy outside at night (traffic, some machine making constant noise), but when I turned on the room's fan, the fan's noise did a good job of masking the outside noise. Room was clean except for some hairs on the washroom floor and in the shower stall. I just picked them up and put them in the garbage. No big deal. Breakfast […] buffet was nice but expensive, close to $30. Read moreGenuine Hotels.com guest review
"Nice and comfortable great staff"
Our stay was very comfortable, hotel was newly renovated and everything was very clean. I did find our room a little small, in particular the "Spa" bathroom with the walk in shower. Just enough room for 1 person in the bathroom. Staff was very helpful and friendly.Genuine Hotels.com guest review
This hotel was located nicely downtown withing walking distance to everything it seemed. The lobby was pleasant and room met our expectations. The room seemed recently renovated; which was nice. The staff was superb. They even delivered some champagne and chocolates, free of charge, after we told the front desk it was our anniversary. What a nice t […] ouch. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for sharing your experience through the Expedia site. We are delighted that you enjoyed your visit, and we could play a small part in the celebration of your anniversary! We look forward to welcoming you back.
"Great Hotel. Close to everything."
Would highly recommend the Delta Hotel on Ottawa and Quebec City. Staff are truly professional. Will stay again for sure!!Genuine Expedia guest review
When I couldn't find my way back to the parking garage a hotel staff member brought us right there. My only complaint was that the bed sagged in the middle and made a creaking noise.Genuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking the time to offer your feedback through the Expedia site. We were delighted to learn one of our team members led you directly to the parking facility when you had some difficulty locating it on your own. We were sorry to hear though that the bed was not comfortable. Delta Hotels are known for the quality sleep on our superb mattresses, and it was disappointing to learn this was not your experience. We have brought your comments to the attention of our Director of Housekeeping so the mattress can be replaced. We hope that we will have the opportunity to welcome you back!
"Very nice stay"
Very nice stay at the delta. The staff is very genuinely friendly. Chris at the front desk was especially helpful.Genuine Expedia guest review
"Nice hotel well located close to Parliament Hill"
Very well located hotel, close to sightseeing, museums and restaurants.Genuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for sharing your experience through the Expedia website. We are pleased to learn you enjoyed your visit to Delta Ottawa City Centre, and found our location central to all of the sites and attractions you wanted to visit during your stay. We hope to welcome you back.
"Great experience from the staff!!"
Thank you to all staff, especially Jeremy who made our short stay a very pleasant one. All of the staff at the hotel were excellent. Always helpful and friendly. Room was modern and clean, and very comfortable. Thank you.Genuine Expedia guest review
"Good quality hotel in downtown Ottawa"
The staff were outstanding...arranging a quiet corner of the bar to watch a morning soccer game and providing tea and coffee. Also Scott handled a complaint very well. The lobby staff (parking etc) were most friendly and helpful. Unfortunately there was a concern....the air conditioning system in the room (704) kept making a loud banging noise, and […] in order to get some sleep, we had to turn off the system and endure a hot stuffy room. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for sharing your experience through the Expedia site. We are delighted you were able to enjoy watching some soccer while enjoying coffee and tea in the Lounge. It was disappointing to learn your stay was disturbed by noise from the air conditioning unit, and this was not addressed during your stay to ensure a peaceful evening. Please accept our apologies, and our assurance that our Chief Engineer has followed up with the necessary repairs. We hope to welcome you back.
The Hotel was ok in a great location but some amenities were not working like the pop machine and any floor I tried nor the ice machine on my floor. However, the most disappointing thing had to do with the customer service about an iPad Cable and wall connector I forgot in my room. I checked out on a Monday and phoned the Hotel Monday nite about it […] and was told to contact housekeeping the next day. I did contact them and was told they would get right back to me which they didn't do. I phoned again on Tuesday and left a mess which wasn't returned and again on Wednesday but this time I wanted to speak with a manager. That seemed to get the ball rolling but when they called me back they said it wasn't found. I know it was my fault and responsibility to have taken it before I left but I can only think of two reasons why it is missing. Either it was discarded (which I hope wouldn't have happened) or someone saw value in it and took it. Either way it cost me another $45.00 for the two items. Read moreGenuine Hotels.com guest review
the staff was super friendly, when we went to check in they were handing out cotton candy to guests! the room was great, the pool was great, no complaints.Genuine Expedia guest review
"Centralized Down Town Ottawa"
The Delta Down town Ottawa is very centralized to everything "touristy" in the area (museums, Parliament Hill, Market, etc...). Staff was excellent although on the last day the in house restaurant seemed to be very understaffed. Had to wait for someone to seat us and only saw the wait staff once when we initially sat down. Rooms are small but nicely […] furnished. The reading light on one of the beds did not work nor did the outlet that was situated between the beds. Bathroom is extremely small but functional. Food in the restaurant is excellent but a bit pricey. The water had to be turned off the last day of our stay for repairs, Hotel did offer us a complimentary buffet breakfast for the inconvenience. Read moreGenuine Expedia guest review
"Great hotel with exceptional staff!!"
We had a great experience at the Ottawa Delta!! As soon as we arrived in the lobby the staff was helping us with our bags and our arrangements. They were also helpful in giving us tips and directions for where to go in the city. The room was clean and spacious and the internet was fast and easy to log into. We ordered a few more towels for the room […] and the came promptly. Overall a great experience and the location was very convenient to seeing all that Ottawa has to offer!! Thanks Delta!! Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for sharing your experience throught the Expedia site. We are delighted to hear how much you enjoyed your stay! It will be a pleasure to share your feedback with our entire team, and we hope to welcome you back.
I really enjoyed my stay at the Delta Hotel. It was very clean and modern. The staff was friendly and attentive. I would highly recommend this hotel and stay again.Genuine Hotels.com guest review
Nice clean hotel, near to the parliment buildings, the staff was very nice and helpful. We enjoyed our stay at this hotel. Will definately come back.Genuine Expedia guest review
Upon our check in at 545. We were told our room was not ready. I explained how we had a wedding that we had to be ready for in 30 mins. There was no explanation as of why our room was not ready, please note check in time was 3pm. So the check in person said he woukd give us another persons room instead that had not yet checked in. After waiting for […] about 10 mins for an elevator ride to the 20th floor we check into a lovely and very clean room. The rooms was nice smelling and bed and pillows were comfortable. We enjoyed the remainder of our stay. Read moreGenuine Expedia guest review
"Nice hotel and friendly staff."
The hotel was great. The pool was a little outdated.Genuine Expedia guest review
"Nice hotel for Ottawa"
The hotel was recently renovated, so it was nice. Great staff. The elevators were a bit small and old. Good resto - we had nachos as an appetizer in the afternoon that were great. Hotel room was clean and comfortable. Overall it was a good experienceGenuine Expedia guest review
"One night stay"
It was a very nice room and great bed. The bathroom was tiny though. The door almost hits the toilet when you open it. No issues though!Genuine Expedia guest review
"Good Ottawa hotel"
A very nice and well-appointed hotel. The pictures of the hotel and the room did not disappoint when seen in person. It is close to Parliament Hill and following the staff’s recommendation of seeing the light and sound show there at 10:00 PM was the right decision. The fitness facilities were a little small, but very modern, clean and the equipment […] was well maintained. The only down side was that everything around the hotel seems to shut down by 10:00 PM. Read moreGenuine Hotels.com guest review
Staff was very pleasant and very helpful. Hotel was very clean.Genuine Hotels.com guest review
hotel stay was pleasant. rooms were clean.complimentary starbucks coffee in the lobby.Genuine Expedia guest review
"Modern hotel and friendly staff."
Hotel is modern and updated. Sheets and beds were comfortable. Staff was very friendly and helpful. Very proactive. We were lined up to check-in and somebody approached us to offer help. He couldn't check us in but answered all our questions and more. So when it was our turn to check in, it only took a second. The different cords/outlets coming out […] of the wall on the desk (attached to TV) was a nice touch. Indoor access to Tim Horton's from the lobby was also convenient. All this and a short walk to Parliament Hill makes this hotel our first choice next time we visit Ottawa again. Read moreGenuine Expedia guest review
Delta is generally a second tier hotel but this one was pretty nice. We got the accessible room, which meant an extra large washroom, but an extra small room. So it was a bit cramped - except when using the spacious facilities. Thabt said, the room was clean and comfortable and the internet speeds (barely) acceptable. Note that it's a bit tricky to […] drive to the hotel - I recommend driving west along Albert and turning right (north) into the hotel driveway (note that Lyon flows south so you can't use it to access the hotel). Check in, then continue through to Queen, turn east, and you're at the parking garage. Read moreGenuine Expedia guest review
"Washroom was so small,internet didn't work well."
I stayed in many hotel before, unfortunately this time I didn't have good experience in this hotel. I disappointed. Late check in, the room /washroom was so small, internet didn't work well, elevator was out of order, swimming pool changing room didn't have hot water....it's not worth paying that price to stay there. I will not book this hotel agai […] n. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for offering your feedback through the Expedia site. Our goal is to exceed all of our guest's expectations, and we were sorry to learn this was not your experience. We do hope that you took the time to discuss some of the challenges of your stay with our Guest Service Manager during your visit. We do not like to disappoint any of our valued guests.
"Newly renovated hotel in downtown Ottawa"
Great atmosphere and perfect location. It was minutes away from parliament hill. Everything is in good condition due to its recent renovation. Staff was very helpful and friendly.Genuine Expedia guest review
"Everything went well except for ..."
City crew who did some very noisy work on saturday AND sunday all day long (7:00 to 15:00) ... Not urgent work Quite unpleasing when you want to relax in the morning, during the week-end !?!? But that has nothing to do with the hotelGenuine Expedia guest review
"Very nice Hotel close the Ottawa downtown"
I have appecied the customer service et the confort of the room. Very good Hotel.Genuine Expedia guest review
"Very comfy bed!!!"
Very comfy bed!! Hotel staff were very friendly and helpful. Rooms were very clean as wellGenuine Expedia guest review
"Close to downtown"
We stayed here for 1 night. Nice hotel. Nice staff and liked the pool and extended hours of the pool.Genuine Expedia guest review
Response by Delta Ottawa City Centre Thanks for sharing your feedback, Brenda. We are pleased that you enjoyed your stay, and the service extended by our team members. We would like to apologize, as your comments indicate housekeeping was not up to our usual high standards. We assure you that follow up has been completed with our Director of Housekeeping. We hope to welcome you back.
Cool hotel, nice price and awesome location. What more can you ask for?Genuine Hotels.com guest review
"Overall nice and centrally located"
The hotel is within walking distance to the downtown core, shopping, dining, and points of interest. The staff are professional and the rooms are clean. The mid-century modern décor is nice and not overdone. Note that cots are only permitted in certain rooms and that there is an additional daily fee for parking. As well, guests can opt for a late check-out […] which can push back your own check in time. The staff were accommodating in trying to find us another room in this instance. The pool is nice and one of the bigger ones we found in the area -- good if you like to swim laps. Overall, the hotel is lovely and we would stay there again. Read moreGenuine Expedia guest review
"great room and service"
This was our first time back at that hotel since they renovated. I really liked it. The swimming pool was acceptable. And location is OK. Me and my wife enjoy walking. So we didn't mind the distance to the Parliament hill and Rideau Center. Restaurants are close by.Genuine Hotels.com guest review
Near lots of attractions. Very good service, very nice people, very clean and comfortable room.Genuine Hotels.com guest review
"Comfortable stay, walking distance to major sights"
Comfortable room, friendly service, loved that the pool was salt water as my daughter gets sick in chlorine. We were able to walk to the parliament building to see the sight and sound show as well as the byward marketplace. All in all it was a good time away from home.Genuine Hotels.com guest review
Very nice hotel. We had a view of the street from our room. Nice clean room. A little smaller than we expected and we were disappointed that there wasn't a standard mini fridge in our room. It would have come in handy storing our baby's food. Facilities including pool and fitness centre were better than expected. Staff were very helpful in finding us […] a room that would be quiet. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for taking the time to share your feedback through the Hotels.com site. We are pleased to hear your Family enjoyed their stay. Small fridges are available, on request, when placing your reservation. We were sorry to learn you were not aware of this during your stay. We do hope to welcome you back to Delta Ottawa City Centre Hotel.
"Hotel upgrade required"
Staff was pleasant and helpful. Building is old and requires upgrade. Windows were extremely dirty, note in elevator explained due to birds nesting on roof. Reduction in charges or free parking should have been automatic.Genuine Expedia guest review
Response by Delta Ottawa City Centre Thanks for sharing your feedback through Expedia. The birds nesting on our roof are Peregrine Falcons, an endangered and protected species. The hotel regularly scheduled cleaning of exterior windows had to be postponed for a few weeks during the nesting period, but I am pleased to say with nesting now complete our windows are once again sparkling. We were also sorry to learn you found the building old, as Delta Ottawa City Centre just recently completed total renovations of the entire property.
Bathroom is very small. Good location and staff was friendly.Genuine Hotels.com guest review
"Great location in downtown Ottawa"
Pro.Great location. Very clean rooms. Great meals. We will be back. Con..wireless internet was very slow.Genuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for sharing your feedback through the Expedia site. We are delighted to hear you enjoyed your visit, and found Delta Ottawa City Centre close to all of the sites and attractions of Ottawa. We are sorry you found wifi slow, and wanted to let you know the hotel is in the midst of upgrading our current wifi service in all public areas and guestrooms. We anticipate completion in next few months and are assured this will offer guests the fastest and most efficient wifi service available. We hope to welcome you back when you next visit Ottawa.
Definitely enjoyed it and I like the fact that it was directly downtown.Genuine Hotels.com guest review
"Out to the Theatre"
This was our first time at this hotel. Parking was easy and inside. Reception was very polite and concierge was helpful. Upon getting to our room the swipe card did not work. In less than 10 minutes, Concierge had double checked the swipe card, had the maintenance staff check the lock and rebooked us into an upgraded unit. The young people who work […] at this hotel are some of the charmingest folks I have met in the industry. Well Done. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for taking the time to share your experience through the Expedia site. We were delighted by your comments, and it will be a pleasure to share your feedback with our entire team! We do apologize for the initial problem you encountered with the electronic key card, and were glad to hear the matter was quickly addressed and you were offered a room upgrade. We look forward to welcoming you back to Delta Ottawa City Centre.
The service is what really impressed us the most. Staff was extremely friendly, location was great. We left our car in the parking and was able to walk to wherever we wanted to go.Genuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for sharing your experience at Delta Ottawa City Centre through the Expedia site. We are delighted that you found our staff friendly, and our location central to all of the sites and attractions you wanted to visit. It will be a pleasure to share your positive feedback with our entire team! We look forward to welcoming you back.
"Nice hotel in downtown, has garage underground"
My experience is ok,but 50 word is too much.jdkcvj nwbck.cne kovojw.dnnejf.ck.nen ifow hej xjcj jjd ff udi fgfGenuine Expedia guest review
"Canada day in Ottawa"
We enjoyed our stay because we were treated very well by the staff. The Delta staff were very attentive to our needs and they went that extra step to meet our needs. I really enjoyed the interior design of the lobby and mezzanine because its very elegant and appealing. We were very pleased with our room because it was very clean and it has a great view […] of Downtown Ottawa. Thank you very much Delta. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you very much for sharing your experience through the Expedia site. We are pleased to know that so many of our guests enjoyed the Canada Day celebrations in Ottawa, and our hotel! It will be a pleasure to share your feedback with our team. We look forward to welcoming you back.
"Quick Solutions to a Problem"
I booked through expedia and when I came to check in it seemed that the type of room I had booked (a suite) was no longer available. The person at front desk (I believe it began with a M) then went out of her way to solve this problem, she was able to think up a solution that was very pleasant for me the guest. Another problem arose was that I had forgotten […] my phone charger but once again the staff at the front desk solved the problem and were able to charge my phone using the staff charger All in all the staff at the front desk was more than helpful and I would gladly return. Read moreGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for sharing your experience at Delta Ottawa City Centre through the Expedia site. We strive to make every guests experience exceptional, and it is great to know our team responded quickly to ensure your expectations were met. It will be a pleasure to share your kind comments with our entire team, and we look forward to welcoming you back to Delta Ottawa City Centre Hotel.
"mid to upscale hotel, close to attractions"
Staff very friendly and accommodating , nice bar area. Very clean and upscale roomsGenuine Expedia guest review
Response by Delta Ottawa City Centre Thank you for sharing your review through the Expedia site. It will be a pleasure to share your positive feedback with our entire team! We hope to welcome you back.
Right downtown and close to everything, pool was large and warm, everything modern bright clean and comfortable. What impressed me the most was the polite and attentive staff, I did appreciate the greetings as I walked though the lobby and they were given with a smile, the check in/out was efficient and handled very nicely.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you very much for sharing your experience through the Hotels.com site. We are pleased you enjoyed your visit, and were impressed with the hospitality of our team. It will be a pleasure to share your feedback with our entire team. We look forward to welcoming you back!
"Nice hotel close to everything"
Room was a Little small but vert comfy. Très agréable visite à cet hotelGenuine Expedia guest review
"Not worth it."
AC did dont work even after changing the rooms. It shines from outside but sucks from inside.Genuine Expedia guest review
"1 beautiful ottawa hotel"
The amenities are great the room feels like your at a spa and everyone was really friendly. Only compliant is that they overcharged us for wine when we ordered room serviceGenuine Expedia guest review
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