GreatGenuine Hotels.com guest review
"Great amenities in a great location"
The hotel was right on the Grande Allee walking distance from nice restaurants and the old walled city. Looks like there must be nice views from nearly all the room windows. Parking below hotel is available for extra cost but was full when we arrived so we had to park in a garage a couple blocks away. Hotel staff was efficient and courteous. Nice large […] lobby area and other places to sit and get some work done. Read moreGenuine Hotels.com guest review
"Great locación but..."
Great Location. I could imagine this was a great hotel a few decades ago, but now it is in need of a upgrade. Rooms are spacious.Genuine Hotels.com guest review
Good hotel and very good location.Genuine Hotels.com guest review
Great location, walk to old town, citadel and many restaurants. Dining room on top of hotel with great view of the city NOT OPEN, was being renovated :( and no parking for our car. Garage was full! We had to park in a garage somewhere else. Not very convenient.Genuine Hotels.com guest review
"Overall very good to excellent hotel"
Clean spacious rooms, fast check in and check out for a busy hotel. Good location next to Plains of Abraham and near The Citadelle. 10 - 15 minute walk to outskirts of Old Quebec. Numerous restaurants around the corner. Internet access and speed is very good.Genuine Hotels.com guest review
"Quality hotel in Quebec"
Great hotel with easy access to Old Quebec.Genuine Hotels.com guest review
"Great alternative option to pricier places"
My stay here was great as far as the staff and rooms go. Everything was kept in a clean condition. Also, most of the staff were bilingual and that helped me out a lot. I was in town for a conference taking place at the convention center and it was about a 10 min walk from the hotel. One drawback to staying here was the unreliable wifi connection. Typically […] it got better when you were in the community spaces, but otherwise it was terrible. There was also this obnoxious music night on Saturday evening which I wasn't fond of when trying to make calls on my laptop in these community areas. Read moreGenuine Hotels.com guest review
Stayed there before, however the quality of the hotel is not as good as before.The hotel is going through a change of ownership and is under going some renovations. The top floor restaurant is closed until the fall 2014. The staff was very nice but there was no one working in the lobby other than at the reception desk, no door man or concierge to be […] found. Read moreGenuine Hotels.com guest review
"Free internet at Concord...get what you pay for!"
Great location, refurbed rooms are nothing spectacular but they're certainly functional and comfortable. We didn't use any other facilities of the hotel. We tried to use internet, but could never get connected...they have simply failed to invest in the wifi and it doesn't work. That was VERY irritating...it's pretty much a basic offering nowadays, like […] a bed and a shower, and they made a pig's ear of it. Read moreGenuine Hotels.com guest review
"Close to old Quebec City sights"
Our stay was very pleasurable. The hotel was a short walk to the city and I feel was a very good price for its location. The staff was very helpful and pleasant.. The room was clean, spacious and comfortable.Genuine Hotels.com guest review
"Very convenient location"
Overall happy but I feel they cut a few corners on customer comfort. No tea in the room, for example, and no toothbrushes when we left ours at home accidentally. Some of the staff at front desk were not knowledgable enough. Requested for a taxi to be called for our early morning departure and found it had not been done. Front desk could not ever be […] reached by phone from our room. Read moreGenuine Hotels.com guest review
"Not business trip friendly"
No internet access in the room. The wireless signal is too weak to be accessible. Have to go to lobby for internet access. The parking space is too few and more expensive than near-by hotels.Genuine Hotels.com guest review
Perfect and convenient location, clean rooms, friendly staff and if you are lucky to get your room in high floors, you will get a great view of Quebec city.Genuine Hotels.com guest review
It did not feel like a four star hotel - the hotel is not kept well, the carpet in the room had stains, the room did not appear clean.Genuine Hotels.com guest review
Front counter personnel looked confused while initial greeting was not very inviting upon arrival . once entered into the room the bathroom and the room looked old and needed upgrading leaving me with the impression that it wasn't very clean . although it is very well located and surrounded by very good restaurants . I would not stay there again .Genuine Hotels.com guest review
"First timers to /Quebec City"
Thoroughly enjoyed the view from our hotel room window! Enjoyed our 4 hour walk through the historic district which was so close to our hotel. Disappointed in the cleanliness of one bed in room which had hair on pillows and sheet. Requested a change of sheets. We got moved from 9th to 23rd floor and everything was fine. We would stay there again and […] would recommend to anyone planning a trip to Quebec City! Read moreGenuine Hotels.com guest review
Beds and cleanliness were excellent. Parking is NOT free as stated on hotels.com. Pool still not open in mid-June. Many good restaurants nearby. Close to historical sights.Genuine Hotels.com guest review
"dont waste your time"
Pool closed, hallways smelled like old and musty, roof top restaurant closed, maid was not that good so I would not stay there again. Asked for room with view got confirmation then arrived and got 6th floor nothing view.Genuine Hotels.com guest review
My reservation confirmation stated a 4pm check-in time. We arrived at around 5pm and was told by the front desk that our room was not ready, but if we wanted a room immediately we could PAY an additional cost (same room - different view/floor). The front desk then proceeded to inform us that check-in times range from 4pm-6pm. Overall the room itself […] was acceptably clean; however, there was noticeable mold in the bathroom. Also, the rooftop restaurant was not operating at the time of our visit. I hope that future guests have a more enjoyable experience than us, but there are much better options out there. Read moreGenuine Hotels.com guest review
we had a great time and really liked the hotel. we were so sad to hear it is closing this week and we were among the last people to stay there..... it is such a nice hotel and the location was fantastic so we are baffled as to why it would be closing.Genuine Hotels.com guest review
While the staff was nice and the room lovely, the hotel was only half open. The rotating rooftop restaurant is only open for Sunday Brunch (not mentioned in ad material). Main restaurant was closed for 2 days of stay. When opened for continental breakfast they wanted $12.00/person for basic bread. Nothing eleborate. The room I was book on was 'Closed' […] (no heat , no power) and the staff was hard pressed to find me a comperable room. I would not recommend this hotel. Read moreGenuine Hotels.com guest review
The only bad experience was the poor and dicriminating service at Galeria restaurant and bar.Genuine Hotels.com guest review
"beautiful view of the New Year celebrations"
This was a great place for the excellent view of the New Year celebrations on the Grand Allee (considering it was extremely cold outside!). The staff was friendly and efficient, the room was fine. One thing was upsetting - they cancelled their celebration dinner at the rotating restaurant, so we went to the Hilton instead. This restaurant was closed […] for the whole 4 days we stayed (works only on Sundays!), and we really missed that. Otherwise everything was fine. Read moreGenuine Hotels.com guest review
"Nice hotel close to the center of town"
Generally the hotel was very nice but the rooftop restaurant which should be a big draw was closed for renovations. Food service in hotel was minimal.Genuine Expedia guest review
"Room requires upgrade."
Good location. Dated room fit-out. Toilet not fixed to the floor, shower tap not functioning properly.Genuine Expedia guest review
"Close to beautiful park and most of the action"
We stayed 5 nights in October. We walked to tourist attractions and interesting and familiar (McDonald's) places to eat. There was a club around the corner with long lines. It seemed very popular. And the rotating restaurant on top of the hotel offered a beautiful view of Quebec. We had a nice view of the park and the river from our room.The only thing […] dissapointing is that the hotel welcome book listed free shuttle to the shopping center until October. But I was told they didn't offer that service without any apologies. Follow by the question. How many are you? and a confirmation that they didn't offer the service. Three blocks from the hotel we took Bus #801 to the shopping center for $3 eachway. A couple of staff member were wonderful. Read moreGenuine Expedia guest review
"One night stay"
We got a great price using Expedia Unpublished Rate. We got the room by the elevator, like other reviewers stated. The room was clean, bed was comfortable. The hotel is worn and needs updating. As others stated WiFi was slow and we were credited the fee when we complained about it.Genuine Expedia guest review
"Beautiful view of Québec City!"
Raised in Québec City. First time at Hôtel. Perfect location. Walkable distance to Old Québec and so much more. We upgraded to get a better view. Expedia's deal had us in a small room near elevator.Genuine Expedia guest review
Wonderful locationGenuine Hotels.com guest review
I was not impress with he service and accommodations. For a Lowes hotel, you expect luxury services which was not the case. Also, too many teenagers renting rooms.Genuine Hotels.com guest review
"Nice rotative restaurant"
My wife and I had an overnight stay at this hotel. We dined at the rotative restaurant of the hotel and were enchanted by the beauty of the scenery. It's in an excellent location. We walked into the old town of Quebec City from the hotel in the early morning. We enjoyed staying and relaxing at this hotel.Genuine Expedia guest review
"Staying at leConcorde"
I knew nothing at all about this hotel when I booked our one night stay. I was in a hurry and it came u0p on Expedia so I made the reservation. You can imagine my pleasant surprise when I arrived and discovered the luxury, b eauty, friendliness and helpfulness that characterizes this establishmentGenuine Expedia guest review
"Excellent city view with room upgrade"
We paid an additional $30 per night for an upgrade from the Expedia discount room (near the elevator w/ no city view & queen bed) to the full city view room with king bed. This was well-worth the upgrade.Genuine Expedia guest review
"Excellent location and accommodating staff"
Great access to the upper and lower town. Good restaurants right around the corner. Convenient to walks in the park. Good sized rooms that are quiet. Would use this hotel again.Genuine Hotels.com guest review
The hotel is convenient to historical sites, just out the door. The Joan of Arc park, across the back street was beautifully decorated for halloween. We had a wonderful breakfast at the hotel's spinaker on the top floor. This is an excellent breakfast that should not be missed. The fruit as fresh and ripe. The staff at the front desk were very helpful […] and even made a telephone call for us to secure a bus and walking tour for us. What a beautiful city and beautiful people. Our room was immaculately clean and the beds were comfortable. The bathroom also was nice size. Read moreGenuine Expedia guest review
"Clean modern hotel near old Quebec."
Warm welcome at check-in. Room overlooking the river. Clean, modern room. Extras cost and prices for in-hotel dining what one would expect.Genuine Expedia guest review
"Beautiful hotel in a great location"
Upon arrival, I was immediately impressed by their staff. All were exceptionally pleasant and helpful, especially the bellhop/valet area people. They were great about suggesting places to see and the best manner in which to get there... by bus, on foot, etc. The view from their revolving rooftop restaurant is SPECTACULAR! While their dinner prices were […] beyond my budget, but I did enjoy their breakfast buffet. The overall height of the hotel (26 stories), together with its unique round top restaurant, make it easy to spot and thus find your way "back home" from various areas in the city. The room was very clean and the beds very comfortable. Read moreGenuine Expedia guest review
And Second Cup across the street is fantastic!!Genuine Hotels.com guest review
"Not very friendly staff"
Not very friendly staff. Also was supossed to recieve vouchers for use in resturant or bar but was told at check in that becauase we did not book through them that these were forfieted.And that our rooms were quote not the nicest due to the fact that we booked through hotels . comGenuine Hotels.com guest review
"French get away"
We really enjoyed our stay at Lowes. Everyone was friendly and professional. But what's up with charging $13 for WiFii when it's free at your competitors. And why is breakfast not included? We enjoyed the coffee in our room. Very nice touch! The Sunday Brunch was fabulous and lot's of choices. A Olmette station would add greatly. Overall a great stay. […] We will return! Read moreGenuine Hotels.com guest review
"close to sights"
The hotel is extremely nice. Our room was on the 23rd floor overlooking the St. Lawrence River. Beautiful view. Also close walking distance to restaurants and the old town of Quebec City. They said the revolving restaurant on top floor was closing soon.Genuine Hotels.com guest review
"Nice Hotel. Good location."
I got to be upgraded to the 25th floor over looking Chateau Frontenac. Beautiful view!Genuine Expedia guest review
Fabulous view, great service, very nice staff. Their wine list needs some work, though. Great roof-top restaurant with yummy food, but the only California white wines offered by the glass were Fetzer and Woodbridge...at premium prices, no less. No decent restaurant anywhere serves jug wines when there are so many other great options!Genuine Hotels.com guest review
The room and hotel were immaculate. The staff was very courteous. The location of the hotel is perfect for visitors who want to walk to Old Quebec City.Genuine Expedia guest review
With only one night to enjoy beautiful Quebec City on a quick business trip, I was happy that the hotel staff suggested some very reasonable upgrades from my economy room to one on an upper floor with a king-size bed, a balcony, and an amazing view of the city (facing the river and the mountains). After an evening exploring the old city on foot and […] a great dinner, the view from my hotel room gave me more time to enjoy the lights of the city at night. This hotel has a great location, right on the Grand Allee with shops and restaurants and next to a large beautiful park (Parc Champs-de-Bataille). The business center in the lobby, with two desk-top computers and a fast printer was a great resource in the morning when I needed some documents at the last minute. Next time I visit, I plan to make use of the hotel fitness center and the rotating restaurant above (L'Astral). Read moreGenuine Expedia guest review
"close to excellent restaurants"
excellent location. staff was very courteous and helpful.Genuine Hotels.com guest review
Trip was very expensive. Taxi to airport $50. Airline baggage charge $50 each way. $50 taxi to hotel.= $150 going + $150 returning = $300. Would have been nice if the hotel didn't upcharge for a room with a view. That was another $80 = $380. Went to dinner in the roof top revolving restaurant. $75 for rack of lamb.(4 chops and trimmings). It came with […] a salid bar, soup, dessert bar, and coffee. (VALUE $40) If you didn't want the salad and dessert bar, you could deduct $18. What happened to the other $22? Good thing we stuck with the bar. Had to load up on shrimp because the main course was skimpy. Dinner cost $245 including wine. Very expensive. Hotel was beautiful. Great location. The Grand Alley was right outside the front door. Lots of restaurants. Room was very nice. View of old town was beautiful, but had to pay for it..Staff were very attentive. Door men were excellent. Would definitely suggest this hotel but would remind everyone to bring a lot of money. Read moreGenuine Expedia guest review
The hotel is in a great location - especially if you want some vibrant nightlife nearby. Walking distance to the old city. The staff was not particularly helpful, but adequate. No concierge - they were hiring a replacement, just hadn't happened yet. The bellhops were helpful.Genuine Expedia guest review
The hotel is cozy and well located. If you get to stay on a floor above the 10th floor, you will definitely enjoy a great view. The only thing is that at the reception, the staff asks you for US$ 225,00 (Most hotels in Canada ask for US$ 150.00 deposit). My credit card was blocked by my bank in the U.S., so I asked if I could leave the deposit in US […] dollars and have it back in the same currency at check out. I was just asking, since I did not know. The answer was no (ok, no problem) but the receptionist was so rude that she almost ruined my first day in this beautiful city. Moreover, the staff simply does not smile at you or make you feel welcome. It is like a 1 star hotel treatment- if there is such a thing!! Read moreGenuine Expedia guest review
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