"sometimes change is not a good thing"
great location and amazing city however the transition away from Corporate Loews to private has resulted in absent services that were once the hallmark of this location. No bellboys, no concierge, no captains, you must call to make your own reservations, no connection to the rotating roof top restaurant etc. The staff that remains is excellent. The […] rooms a bit tired. We've been loyal customers for 30 years but next year i am not so sure..... Read moreGenuine Hotels.com guest review
Overall it was a good few days and there were no real problems. A minor point was communication about basic services. When we arrived our bags were placed on a cart and we assumed they would be delivered to our room. After 30 minutes I went to lobby to find them on the cart sitting in the corner. It may be that this hotel does not provide that service […] but it was not communicated to us. The restaurant on the first floor was great and the employees there were excellent. Read moreGenuine Hotels.com guest review
"Spacious rooms with great views and location"
Overall the service was very good and the rooms were spacious and comfortable, if not entirely new. I arrived in QC on a late Sunday night flight and the front desk was very friendly and efficient as they checked me in well after midnight. I paid a very low last minute rate and was pleasantly surprised to be given a room on the top floor with a great […] view. The hotel is on a hill so I imagine most floors offer excellent views. The lobby, sleeping room, and bathroom were spacious and inviting and sleeping room included 2 portions of coffee. The location is very convenient to the restaurants on Grand Allee and the Plains of Abraham where the Winter Carnival is held as well as the shopping on Avenue Cartier. My luggage was delayed and the next day the front desk was very helpful in accepting delivery and only releasing it to my husband later with proper ID. My only complaint was that the bed sheet had a small very light tred of dirt on it. Read moreGenuine Hotels.com guest review
"Do not stay here"
The only decent thing about this hotel are the views from the top floor. The hotel is old and not well maintained. My room had chipped furniture, an old heating system that could only be controlled by turning it off and on manually (a nuisance in sub-zero external temperatures), there were hairs and other permanent stains on the bedsheets, and the […] front desk staff was routinely and notably absent. Most surprising was the homeless man sleeping behind a large plant next to the elevators on the 26th floor. Formerly a Loew's hotel, the quality has deteriorated markedly since plans to convert the building into a residence for seniors were rejected. Quite frankly, I wouldn't put my pets up there. With all of the great hotels in Quebec City, I recommend not getting lured by the misleading description and pics of Le Concorde. An embarrassment in an otherwise beautiful city. Read moreGenuine Hotels.com guest review
"winter weekend getaway in Quebec City"
Perfect location. Staff friendly.room very comfortable.only disappointment is when we showed up for breakfast at top revolving restaurant,we were turned away for not having reservations. I wish that info was made available by staff upon arrival or info brochure in the room.Genuine Hotels.com guest review
"Nice hotel, unfriendly staff"
The hotel is in a great location and the facility was very nice. The staff was not very friendly from the rude and unhelpful people at the door, to the people at the desk, who were unresponsive. If they had more professional staff I would have given this hotel a 5.Genuine Hotels.com guest review
"A very nice stay in Quebec"
This is a very nice hotel to stay in, excellent staff and facility.Genuine Hotels.com guest review
"Not a 4!"
The staff was fine and the room had a lovely view of city. It was clean BUT, the carpet had large dark stains. There was mold (which I originally thought was black grout) on 1/4 of the shower walls. The decorative pillows and outer bedding were shabby. Also very ambient noisy ( could hear every door close on the hall). I just don't understand the 4 […] rating. Read moreGenuine Expedia guest review
We were very pleased with this hotel. Both the room and the location. The street was lined with cafes and restaurants! Within walking distance to Old Quebec City, the Park and The St. Lawrence. Lacked a good restaurant inside the hotel. Just a little pizza cafe. Overall we made a good choice.Genuine Expedia guest review
"Great location and views"
Lovely hotel, staff very courteous, which is especially nice considering it takes me about 14 hours to get from Southern Arizona to Quebec. The room was large with a beautiful view of the park and river. A bit dated in the bathroom. One issue was that there weren't a lot of plugs, which was fine for me because I always travel with a multi-USB charger, […] but it is something to be aware of. Very central to everything, the only time I needed a cab was to and from the airport. Right on the row of restaurants, and just minutes from the old city walls. Read moreGenuine Expedia guest review
"View and walking distance"
Close to Old Town Quebec City, & Plains of Abraham. Rooms were spacious and had great view. I struggled with the French language. but was ok with staff. Would consider staying againGenuine Expedia guest review
"view, location, restaurant"
We were on the 17th floor facing east, that in itself was worth the trip. First floor restaurant a bit expensive but that would be expected in the fine hotel. Basement parking is real tight and it's hot down there, but it is inside and convenient. Great value for mid/late Oct. , heard it was much more costly in season.Genuine Expedia guest review
Great location, friendly staff, best view of the city ever.Genuine Expedia guest review
Very helpful staff.Genuine Hotels.com guest review
Great place to stay while in Quebec! Walking distance to great restaurants and easy access to old Quebec City! Beautiful view of old Quebec City!Genuine Expedia guest review
You can't beat the location for accessibility. There is every restaurant you could wish for right around the corner and the old city is a ten minute walk. Ask for a room on a high floor facing the harbor - the view is unbelievable. We were told at reception that the wifi is spotty in the rooms but we had a strong signal on the 9th floor.Genuine Expedia guest review
loved it.Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
The hotel location is very convenient to surrounding sight seen. However, the hotel hallway have a bad odor and the receptionist give the tourists non French speaking info with attitude. The hotel staffs downgrade customers's room without their request. It's kind of disappointment. Overall, I still recommend it.Genuine Hotels.com guest review
We loved Quebec! Beautiful city, friendly people, wonderful atmosphere... Hotel was in great location by Plains of Abraham. Nice view but it was on 5th floor with a view of weeds on the roof. When we checked into our room, there were no toiletries, laundry bag, channel listing, or robes as stated on hotel description which are minor things. We also […] were not told that they had a restaurant on site. Other than that, it was a very nice hotel and close to Citadel and upper town. We would stay there again. Read moreGenuine Hotels.com guest review
"good location and value"
It was a older property that does need some updating... It will be nicer when they offer more full services within the hotel. great location, and will be back.Genuine Hotels.com guest review
"Very convienent location"
Loved the location on Grand Allee. Many fine restaurants nearby and easy walk to the old city.Genuine Hotels.com guest review
"Comfortable Stay but needs some renovation"
We have stayed one night here, and our experience was not pleasant. Check-in and check-out was quick and easy. We also enjoyed with free wifi as it becomes your only communication channel while abroad in general. Our room was large, and was looking to old town through pretty dirty windows. Beds were clean and comfortable; no noise at night even if you […] can see all night life down on the street. Room was not clean at all. Carpets, furnitures etc needs renewal. There was a sticky feeling on the doors, curtains. Even towels were torn on the edges - not in only one but in all body towels -, if you have huge tears on the towels you shouldn't keep serving them. You cannot use the fridge you have to rent (I think this is applicable many hotels in Canada) but we found half-dozen of cold beers in security box from previous guests; even if we didn't drink it was fun to see how creative these people are. Location of this hotel is close to parliament building, it's close to many upper-town restaurants and bars which are open till late night. It's also pretty close to old town - if it's very hard to walk for you; you may prefer a hotel in old-town rather than this. And last point - we reserved this room with Expedia best price guarantee, this was consistent till the last day. But when I search on the day we stay, the same room was $50 lower price then what I paid. So if it's not a hot season, you may want to wait till last min and book with a better price. Read moreGenuine Expedia guest review
Great customer service! The room could' we been a little cleaner as there were food crumbs on the sofa when we arrived.Genuine Expedia guest review
This hotel requires a lot of renovation! Location is great, but the room is nasty, including old beds and linen over them :(( Would not stay there again until they have a makeover.Genuine Hotels.com guest review
"Close to downtown and convenient, but..."
Some of the pillows were horribly musty, I mean, moldy. I used a "glade" spray to destroy the smell, but the smell odor was so strong that the spray didn't work enough.Genuine Expedia guest review
Good, hotel staff needs more training on letting you know everything the hotel offersGenuine Expedia guest review
"Badly stained carpets"
We where disappointed by the state of the room, although the staff kindly moved us. The Staff where friendly and helpful however the hotel is tired and needs to be brought up to date. Overall 3/10Genuine Expedia guest review
"Location is very good"
Would recommend and woule stay again. Breakfeast was a bit pricy for what was receved.Genuine Expedia guest review
"Great location and Rip off parking and no Wi-Fi"
WE were really skeptical about the hotel after booking it since there were many negative reviews specially after it reopened this year. The check in was quick and upgrade to top floors were extra $20.00 decide to skip it and asked to not be placed on the 7or 8 th floors as they are pets floor but were told that 7th floor was not pet floor ( we found […] it was ). But the pet were not a concern during our stay and it was very quite and not smelly at all. AS soon as we got in the room it was a rewarding experience, The room and the bathroom were very clean and the view was right of the old town and the water. The beds were clean and there were 4 pillows for each person. WE had two queen beds. For $148.00 night the hotel was a steal specially with their location. Parking was $30 a night but we parked at a govt parking lot for $42.00 for 4 days which was like the backyard of the hotel so dont park at hotel. they have in and out to at the govt lot.There are very nice high end rest right downstairs and half mile down is the parliament building and entrance to old town. The hotel lobby is very nicely done. Overall we were very satisfied but one thing is that the wi-fi is still wanting , worked the first two nights and then it never did. The TV does not have good cable channels either. Overall it was a good experience and i would def come there again if i can get room for less than $150.00 anything more i would have think twice but still it was for us a good experience. Read moreGenuine Expedia guest review
"Comfortable & good location"
The room was comfortable & clean but looking a little worn in spots (i.e. carpet, chair, some fixtures). The location & view are terrific. We would stay there again.Genuine Expedia guest review
"No internet; huge street construction"
The full story didn't come out from the first hotel employee I spoke with, but it turns out they haven't had internet for some time and don't know when they will get it. Guests are 'invited' to use a conference room on the 4th floor where the hotel has set-up a bunch of tables. No power outlets, but the wireless does, at least, work. Getting to the […] hotel is another issue. Grand Allee is under extensive construction and it can take a very long time to work your way through the detours. That can happen to any hotel, but there was no notice about these problems on the hotel's website or the pre-arrival message I received from Expedia. Should have been there from both. Read moreGenuine Expedia guest review
"good location with reasonable rate"
several light stands did not work. A little bit smelly bathroom.Genuine Expedia guest review
GreatGenuine Hotels.com guest review
"Great amenities in a great location"
The hotel was right on the Grande Allee walking distance from nice restaurants and the old walled city. Looks like there must be nice views from nearly all the room windows. Parking below hotel is available for extra cost but was full when we arrived so we had to park in a garage a couple blocks away. Hotel staff was efficient and courteous. Nice large […] lobby area and other places to sit and get some work done. Read moreGenuine Hotels.com guest review
"Hotel is not oriented to really providing service."
No help with bags. We had no wifi no matter many times we took our phones to the person who was appointed to help. Food was less than mediocre. The rooms are ״tired" in their condition and maintenance.Genuine Expedia guest review
"Hotel from hell"
First I get there and there are no concierge to park the car and take our bags inside. Second I am told the parking lot is full and I need to park 2 blocks away Third I get to my room, the two beds are not made there are cases of beer on the floor. Fourth, my second room is not much better where the carpet is so stained that I almost threw up. Fifth, […] the internet was intermittent, it kept going out. I have stayed there before when it was under the Lowe's banner but never again. Read moreGenuine Expedia guest review
The location was perfect and the hotel was beautiful! So happy to stay in such a lovely place!Genuine Expedia guest review
"Not a 4 star hotel!"
The room was nice size but the carpets were dirty, the wall paper was falling off the wall and the furniture was very old and not in good condition. The staff was rude when we asked for a better room. I have stayed at alot of 4 star hotels and this should not be rated as a 4 star.Genuine Expedia guest review
"Great locación but..."
Great Location. I could imagine this was a great hotel a few decades ago, but now it is in need of a upgrade. Rooms are spacious.Genuine Hotels.com guest review
Good hotel and very good location.Genuine Hotels.com guest review
"Close to where we wanted to be. Quiet."
Parking ended up being offsite but was very close.Genuine Expedia guest review
Great location, walk to old town, citadel and many restaurants. Dining room on top of hotel with great view of the city NOT OPEN, was being renovated :( and no parking for our car. Garage was full! We had to park in a garage somewhere else. Not very convenient.Genuine Hotels.com guest review
"Overall very good to excellent hotel"
Clean spacious rooms, fast check in and check out for a busy hotel. Good location next to Plains of Abraham and near The Citadelle. 10 - 15 minute walk to outskirts of Old Quebec. Numerous restaurants around the corner. Internet access and speed is very good.Genuine Hotels.com guest review
"Doesn't worth it."
Very bad service, bad conditions of rooms, smells humidity, really bad mattress and pillows. Nice lobby and good location. Doesn't worth it at all!Genuine Expedia guest review
"Nice hotel, conveniently located"
Clean rooms, great view of Plains of Abraham from 23rd floor. Wifi didn't work in hotel room, though. Hotel staff was helpful, spoke English and French, and called a cab for me for the morning I was checking out. No continental breakfast, only a restaurant, which seemed a bit expensive, but so did most restaurants in the city. There is a small convenience […] store, though. The rate for 5 nights came to about $1000. Read moreGenuine Expedia guest review
"The top of Old Quebec"
Good stay at this hotel. Close to everything. WiFi didn't work in our room. Had to go to the lobby. Bed was very hard.Genuine Expedia guest review
"Quality hotel in Quebec"
Great hotel with easy access to Old Quebec.Genuine Hotels.com guest review
"Great alternative option to pricier places"
My stay here was great as far as the staff and rooms go. Everything was kept in a clean condition. Also, most of the staff were bilingual and that helped me out a lot. I was in town for a conference taking place at the convention center and it was about a 10 min walk from the hotel. One drawback to staying here was the unreliable wifi connection. Typically […] it got better when you were in the community spaces, but otherwise it was terrible. There was also this obnoxious music night on Saturday evening which I wasn't fond of when trying to make calls on my laptop in these community areas. Read moreGenuine Hotels.com guest review
"I'll be back."
Pool was EXCELLENT, Kids with us (2-12 y.o., 1-17 y.o.) loved the lobby. View was perfect. , service very good. Checking in and out was a breeze. Felt safe and comfortable.Genuine Expedia guest review
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