Very helpful staff.Genuine Hotels.com guest review
loved it.Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
The hotel location is very convenient to surrounding sight seen. However, the hotel hallway have a bad odor and the receptionist give the tourists non French speaking info with attitude. The hotel staffs downgrade customers's room without their request. It's kind of disappointment. Overall, I still recommend it.Genuine Hotels.com guest review
We loved Quebec! Beautiful city, friendly people, wonderful atmosphere... Hotel was in great location by Plains of Abraham. Nice view but it was on 5th floor with a view of weeds on the roof. When we checked into our room, there were no toiletries, laundry bag, channel listing, or robes as stated on hotel description which are minor things. We also […] were not told that they had a restaurant on site. Other than that, it was a very nice hotel and close to Citadel and upper town. We would stay there again. Read moreGenuine Hotels.com guest review
"good location and value"
It was a older property that does need some updating... It will be nicer when they offer more full services within the hotel. great location, and will be back.Genuine Hotels.com guest review
"Very convienent location"
Loved the location on Grand Allee. Many fine restaurants nearby and easy walk to the old city.Genuine Hotels.com guest review
This hotel requires a lot of renovation! Location is great, but the room is nasty, including old beds and linen over them :(( Would not stay there again until they have a makeover.Genuine Hotels.com guest review
"Comfortable & good location"
The room was comfortable & clean but looking a little worn in spots (i.e. carpet, chair, some fixtures). The location & view are terrific. We would stay there again.Genuine Expedia guest review
"No internet; huge street construction"
The full story didn't come out from the first hotel employee I spoke with, but it turns out they haven't had internet for some time and don't know when they will get it. Guests are 'invited' to use a conference room on the 4th floor where the hotel has set-up a bunch of tables. No power outlets, but the wireless does, at least, work. Getting to the […] hotel is another issue. Grand Allee is under extensive construction and it can take a very long time to work your way through the detours. That can happen to any hotel, but there was no notice about these problems on the hotel's website or the pre-arrival message I received from Expedia. Should have been there from both. Read moreGenuine Expedia guest review
"good location with reasonable rate"
several light stands did not work. A little bit smelly bathroom.Genuine Expedia guest review
GreatGenuine Hotels.com guest review
"Great amenities in a great location"
The hotel was right on the Grande Allee walking distance from nice restaurants and the old walled city. Looks like there must be nice views from nearly all the room windows. Parking below hotel is available for extra cost but was full when we arrived so we had to park in a garage a couple blocks away. Hotel staff was efficient and courteous. Nice large […] lobby area and other places to sit and get some work done. Read moreGenuine Hotels.com guest review
"Hotel is not oriented to really providing service."
No help with bags. We had no wifi no matter many times we took our phones to the person who was appointed to help. Food was less than mediocre. The rooms are ״tired" in their condition and maintenance.Genuine Expedia guest review
"Hotel from hell"
First I get there and there are no concierge to park the car and take our bags inside. Second I am told the parking lot is full and I need to park 2 blocks away Third I get to my room, the two beds are not made there are cases of beer on the floor. Fourth, my second room is not much better where the carpet is so stained that I almost threw up. Fifth, […] the internet was intermittent, it kept going out. I have stayed there before when it was under the Lowe's banner but never again. Read moreGenuine Expedia guest review
The location was perfect and the hotel was beautiful! So happy to stay in such a lovely place!Genuine Expedia guest review
"Not a 4 star hotel!"
The room was nice size but the carpets were dirty, the wall paper was falling off the wall and the furniture was very old and not in good condition. The staff was rude when we asked for a better room. I have stayed at alot of 4 star hotels and this should not be rated as a 4 star.Genuine Expedia guest review
"Great locación but..."
Great Location. I could imagine this was a great hotel a few decades ago, but now it is in need of a upgrade. Rooms are spacious.Genuine Hotels.com guest review
Good hotel and very good location.Genuine Hotels.com guest review
"Close to where we wanted to be. Quiet."
Parking ended up being offsite but was very close.Genuine Expedia guest review
Great location, walk to old town, citadel and many restaurants. Dining room on top of hotel with great view of the city NOT OPEN, was being renovated :( and no parking for our car. Garage was full! We had to park in a garage somewhere else. Not very convenient.Genuine Hotels.com guest review
"Overall very good to excellent hotel"
Clean spacious rooms, fast check in and check out for a busy hotel. Good location next to Plains of Abraham and near The Citadelle. 10 - 15 minute walk to outskirts of Old Quebec. Numerous restaurants around the corner. Internet access and speed is very good.Genuine Hotels.com guest review
"Doesn't worth it."
Very bad service, bad conditions of rooms, smells humidity, really bad mattress and pillows. Nice lobby and good location. Doesn't worth it at all!Genuine Expedia guest review
"Nice hotel, conveniently located"
Clean rooms, great view of Plains of Abraham from 23rd floor. Wifi didn't work in hotel room, though. Hotel staff was helpful, spoke English and French, and called a cab for me for the morning I was checking out. No continental breakfast, only a restaurant, which seemed a bit expensive, but so did most restaurants in the city. There is a small convenience […] store, though. The rate for 5 nights came to about $1000. Read moreGenuine Expedia guest review
"The top of Old Quebec"
Good stay at this hotel. Close to everything. WiFi didn't work in our room. Had to go to the lobby. Bed was very hard.Genuine Expedia guest review
"Quality hotel in Quebec"
Great hotel with easy access to Old Quebec.Genuine Hotels.com guest review
"Great alternative option to pricier places"
My stay here was great as far as the staff and rooms go. Everything was kept in a clean condition. Also, most of the staff were bilingual and that helped me out a lot. I was in town for a conference taking place at the convention center and it was about a 10 min walk from the hotel. One drawback to staying here was the unreliable wifi connection. Typically […] it got better when you were in the community spaces, but otherwise it was terrible. There was also this obnoxious music night on Saturday evening which I wasn't fond of when trying to make calls on my laptop in these community areas. Read moreGenuine Hotels.com guest review
"I'll be back."
Pool was EXCELLENT, Kids with us (2-12 y.o., 1-17 y.o.) loved the lobby. View was perfect. , service very good. Checking in and out was a breeze. Felt safe and comfortable.Genuine Expedia guest review
Stayed there before, however the quality of the hotel is not as good as before.The hotel is going through a change of ownership and is under going some renovations. The top floor restaurant is closed until the fall 2014. The staff was very nice but there was no one working in the lobby other than at the reception desk, no door man or concierge to be […] found. Read moreGenuine Hotels.com guest review
"Free internet at Concord...get what you pay for!"
Great location, refurbed rooms are nothing spectacular but they're certainly functional and comfortable. We didn't use any other facilities of the hotel. We tried to use internet, but could never get connected...they have simply failed to invest in the wifi and it doesn't work. That was VERY irritating...it's pretty much a basic offering nowadays, like […] a bed and a shower, and they made a pig's ear of it. Read moreGenuine Hotels.com guest review
Some of the staff was not as accommodating as we would have liked. Did not have information we requested and also did not respond to complaint. Overall, however, the rest of the staff was fine.Genuine Expedia guest review
"Close to old Quebec City sights"
Our stay was very pleasurable. The hotel was a short walk to the city and I feel was a very good price for its location. The staff was very helpful and pleasant.. The room was clean, spacious and comfortable.Genuine Hotels.com guest review
Offloading area too small for vehicles to park, staff at front door no very helpful, no restaurant at top of the hotel it was moved to lobby, hotel in need of overall renovation. The only pretty area is the lobby.Genuine Expedia guest review
"Very convenient location"
Overall happy but I feel they cut a few corners on customer comfort. No tea in the room, for example, and no toothbrushes when we left ours at home accidentally. Some of the staff at front desk were not knowledgable enough. Requested for a taxi to be called for our early morning departure and found it had not been done. Front desk could not ever be […] reached by phone from our room. Read moreGenuine Hotels.com guest review
"Not business trip friendly"
No internet access in the room. The wireless signal is too weak to be accessible. Have to go to lobby for internet access. The parking space is too few and more expensive than near-by hotels.Genuine Hotels.com guest review
"Very good location!"
Was there for 3 nights and the internet access never, never, never work at the room.Genuine Expedia guest review
Perfect and convenient location, clean rooms, friendly staff and if you are lucky to get your room in high floors, you will get a great view of Quebec city.Genuine Hotels.com guest review
It did not feel like a four star hotel - the hotel is not kept well, the carpet in the room had stains, the room did not appear clean.Genuine Hotels.com guest review
NICE LOCATION. CLEAN, WELL MAINTAINED AND STAFFED HOTEL. LOVED EVERYTHING.....Genuine Expedia guest review
I was very dissapppointed. I stayed at htis hotel about 8 years ago. It needs renovationing. They need to provide a doorman and someone to help with the luggage. The staff was not friendly. The revoving restaurant is bo longer available. When our room was cleaned the bed had lumps in it. and they did not take our dirty towels or give us clean ones. […] I would not stay at this hotel agian. Read moreGenuine Expedia guest review
Will be great when 26th floor restaurant is open in October.Genuine Expedia guest review
Front counter personnel looked confused while initial greeting was not very inviting upon arrival . once entered into the room the bathroom and the room looked old and needed upgrading leaving me with the impression that it wasn't very clean . although it is very well located and surrounded by very good restaurants . I would not stay there again .Genuine Hotels.com guest review
"First timers to /Quebec City"
Thoroughly enjoyed the view from our hotel room window! Enjoyed our 4 hour walk through the historic district which was so close to our hotel. Disappointed in the cleanliness of one bed in room which had hair on pillows and sheet. Requested a change of sheets. We got moved from 9th to 23rd floor and everything was fine. We would stay there again and […] would recommend to anyone planning a trip to Quebec City! Read moreGenuine Hotels.com guest review
"Nice hotel, walking distance to everything"
Loved Quebec City. Walked everywhere, never used the car. Good Restaurants everywhere. Great visit at The Citadel....helicopters landed right in front of us during our tour. Old Town is beautiful and tourist friendly. A very affordable vacation.Genuine Expedia guest review
Very helpful hotel staff....pool and restaurant were closed for renovations....not a big issue since plenty of places to eat in the area and the weather was awesome....I would definitely return to this hotel for a future stay.Genuine Expedia guest review
"Best view of the frontenac,old Quebec"
Great view on upper floors facing the Frontenac. Hotel has spacious beautiful luxurious rooms and is air conditioned. The price is great and location is too. We walked in upper town to all the sites. Only problem is the wireless was only working sporadically while we were there in mid June. Hotel fitness area and pool under renovations. If those items […] are important, ask to make sure all is complete before you arrive. Read moreGenuine Expedia guest review
Beds and cleanliness were excellent. Parking is NOT free as stated on hotels.com. Pool still not open in mid-June. Many good restaurants nearby. Close to historical sights.Genuine Hotels.com guest review
"dont waste your time"
Pool closed, hallways smelled like old and musty, roof top restaurant closed, maid was not that good so I would not stay there again. Asked for room with view got confirmation then arrived and got 6th floor nothing view.Genuine Hotels.com guest review
My reservation confirmation stated a 4pm check-in time. We arrived at around 5pm and was told by the front desk that our room was not ready, but if we wanted a room immediately we could PAY an additional cost (same room - different view/floor). The front desk then proceeded to inform us that check-in times range from 4pm-6pm. Overall the room itself […] was acceptably clean; however, there was noticeable mold in the bathroom. Also, the rooftop restaurant was not operating at the time of our visit. I hope that future guests have a more enjoyable experience than us, but there are much better options out there. Read moreGenuine Hotels.com guest review
we had a great time and really liked the hotel. we were so sad to hear it is closing this week and we were among the last people to stay there..... it is such a nice hotel and the location was fantastic so we are baffled as to why it would be closing.Genuine Hotels.com guest review
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