"A very nice stay in Quebec"
This is a very nice hotel to stay in, excellent staff and facility.Genuine Hotels.com guest review
Very helpful staff.Genuine Hotels.com guest review
loved it.Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
The hotel location is very convenient to surrounding sight seen. However, the hotel hallway have a bad odor and the receptionist give the tourists non French speaking info with attitude. The hotel staffs downgrade customers's room without their request. It's kind of disappointment. Overall, I still recommend it.Genuine Hotels.com guest review
We loved Quebec! Beautiful city, friendly people, wonderful atmosphere... Hotel was in great location by Plains of Abraham. Nice view but it was on 5th floor with a view of weeds on the roof. When we checked into our room, there were no toiletries, laundry bag, channel listing, or robes as stated on hotel description which are minor things. We also […] were not told that they had a restaurant on site. Other than that, it was a very nice hotel and close to Citadel and upper town. We would stay there again. Read moreGenuine Hotels.com guest review
"good location and value"
It was a older property that does need some updating... It will be nicer when they offer more full services within the hotel. great location, and will be back.Genuine Hotels.com guest review
"Very convienent location"
Loved the location on Grand Allee. Many fine restaurants nearby and easy walk to the old city.Genuine Hotels.com guest review
"Comfortable Stay but needs some renovation"
We have stayed one night here, and our experience was not pleasant. Check-in and check-out was quick and easy. We also enjoyed with free wifi as it becomes your only communication channel while abroad in general. Our room was large, and was looking to old town through pretty dirty windows. Beds were clean and comfortable; no noise at night even if you […] can see all night life down on the street. Room was not clean at all. Carpets, furnitures etc needs renewal. There was a sticky feeling on the doors, curtains. Even towels were torn on the edges - not in only one but in all body towels -, if you have huge tears on the towels you shouldn't keep serving them. You cannot use the fridge you have to rent (I think this is applicable many hotels in Canada) but we found half-dozen of cold beers in security box from previous guests; even if we didn't drink it was fun to see how creative these people are. Location of this hotel is close to parliament building, it's close to many upper-town restaurants and bars which are open till late night. It's also pretty close to old town - if it's very hard to walk for you; you may prefer a hotel in old-town rather than this. And last point - we reserved this room with Expedia best price guarantee, this was consistent till the last day. But when I search on the day we stay, the same room was $50 lower price then what I paid. So if it's not a hot season, you may want to wait till last min and book with a better price. Read moreGenuine Expedia guest review
Great customer service! The room could' we been a little cleaner as there were food crumbs on the sofa when we arrived.Genuine Expedia guest review
This hotel requires a lot of renovation! Location is great, but the room is nasty, including old beds and linen over them :(( Would not stay there again until they have a makeover.Genuine Hotels.com guest review
"Close to downtown and convenient, but..."
Some of the pillows were horribly musty, I mean, moldy. I used a "glade" spray to destroy the smell, but the smell odor was so strong that the spray didn't work enough.Genuine Expedia guest review
Good, hotel staff needs more training on letting you know everything the hotel offersGenuine Expedia guest review
"Badly stained carpets"
We where disappointed by the state of the room, although the staff kindly moved us. The Staff where friendly and helpful however the hotel is tired and needs to be brought up to date. Overall 3/10Genuine Expedia guest review
"Location is very good"
Would recommend and woule stay again. Breakfeast was a bit pricy for what was receved.Genuine Expedia guest review
"Great location and Rip off parking and no Wi-Fi"
WE were really skeptical about the hotel after booking it since there were many negative reviews specially after it reopened this year. The check in was quick and upgrade to top floors were extra $20.00 decide to skip it and asked to not be placed on the 7or 8 th floors as they are pets floor but were told that 7th floor was not pet floor ( we found […] it was ). But the pet were not a concern during our stay and it was very quite and not smelly at all. AS soon as we got in the room it was a rewarding experience, The room and the bathroom were very clean and the view was right of the old town and the water. The beds were clean and there were 4 pillows for each person. WE had two queen beds. For $148.00 night the hotel was a steal specially with their location. Parking was $30 a night but we parked at a govt parking lot for $42.00 for 4 days which was like the backyard of the hotel so dont park at hotel. they have in and out to at the govt lot.There are very nice high end rest right downstairs and half mile down is the parliament building and entrance to old town. The hotel lobby is very nicely done. Overall we were very satisfied but one thing is that the wi-fi is still wanting , worked the first two nights and then it never did. The TV does not have good cable channels either. Overall it was a good experience and i would def come there again if i can get room for less than $150.00 anything more i would have think twice but still it was for us a good experience. Read moreGenuine Expedia guest review
"Comfortable & good location"
The room was comfortable & clean but looking a little worn in spots (i.e. carpet, chair, some fixtures). The location & view are terrific. We would stay there again.Genuine Expedia guest review
"No internet; huge street construction"
The full story didn't come out from the first hotel employee I spoke with, but it turns out they haven't had internet for some time and don't know when they will get it. Guests are 'invited' to use a conference room on the 4th floor where the hotel has set-up a bunch of tables. No power outlets, but the wireless does, at least, work. Getting to the […] hotel is another issue. Grand Allee is under extensive construction and it can take a very long time to work your way through the detours. That can happen to any hotel, but there was no notice about these problems on the hotel's website or the pre-arrival message I received from Expedia. Should have been there from both. Read moreGenuine Expedia guest review
"good location with reasonable rate"
several light stands did not work. A little bit smelly bathroom.Genuine Expedia guest review
GreatGenuine Hotels.com guest review
"Great amenities in a great location"
The hotel was right on the Grande Allee walking distance from nice restaurants and the old walled city. Looks like there must be nice views from nearly all the room windows. Parking below hotel is available for extra cost but was full when we arrived so we had to park in a garage a couple blocks away. Hotel staff was efficient and courteous. Nice large […] lobby area and other places to sit and get some work done. Read moreGenuine Hotels.com guest review
"Hotel is not oriented to really providing service."
No help with bags. We had no wifi no matter many times we took our phones to the person who was appointed to help. Food was less than mediocre. The rooms are ״tired" in their condition and maintenance.Genuine Expedia guest review
"Hotel from hell"
First I get there and there are no concierge to park the car and take our bags inside. Second I am told the parking lot is full and I need to park 2 blocks away Third I get to my room, the two beds are not made there are cases of beer on the floor. Fourth, my second room is not much better where the carpet is so stained that I almost threw up. Fifth, […] the internet was intermittent, it kept going out. I have stayed there before when it was under the Lowe's banner but never again. Read moreGenuine Expedia guest review
The location was perfect and the hotel was beautiful! So happy to stay in such a lovely place!Genuine Expedia guest review
"Not a 4 star hotel!"
The room was nice size but the carpets were dirty, the wall paper was falling off the wall and the furniture was very old and not in good condition. The staff was rude when we asked for a better room. I have stayed at alot of 4 star hotels and this should not be rated as a 4 star.Genuine Expedia guest review
"Great locación but..."
Great Location. I could imagine this was a great hotel a few decades ago, but now it is in need of a upgrade. Rooms are spacious.Genuine Hotels.com guest review
Good hotel and very good location.Genuine Hotels.com guest review
"Close to where we wanted to be. Quiet."
Parking ended up being offsite but was very close.Genuine Expedia guest review
Great location, walk to old town, citadel and many restaurants. Dining room on top of hotel with great view of the city NOT OPEN, was being renovated :( and no parking for our car. Garage was full! We had to park in a garage somewhere else. Not very convenient.Genuine Hotels.com guest review
"Overall very good to excellent hotel"
Clean spacious rooms, fast check in and check out for a busy hotel. Good location next to Plains of Abraham and near The Citadelle. 10 - 15 minute walk to outskirts of Old Quebec. Numerous restaurants around the corner. Internet access and speed is very good.Genuine Hotels.com guest review
"Doesn't worth it."
Very bad service, bad conditions of rooms, smells humidity, really bad mattress and pillows. Nice lobby and good location. Doesn't worth it at all!Genuine Expedia guest review
"Nice hotel, conveniently located"
Clean rooms, great view of Plains of Abraham from 23rd floor. Wifi didn't work in hotel room, though. Hotel staff was helpful, spoke English and French, and called a cab for me for the morning I was checking out. No continental breakfast, only a restaurant, which seemed a bit expensive, but so did most restaurants in the city. There is a small convenience […] store, though. The rate for 5 nights came to about $1000. Read moreGenuine Expedia guest review
"The top of Old Quebec"
Good stay at this hotel. Close to everything. WiFi didn't work in our room. Had to go to the lobby. Bed was very hard.Genuine Expedia guest review
"Quality hotel in Quebec"
Great hotel with easy access to Old Quebec.Genuine Hotels.com guest review
"Great alternative option to pricier places"
My stay here was great as far as the staff and rooms go. Everything was kept in a clean condition. Also, most of the staff were bilingual and that helped me out a lot. I was in town for a conference taking place at the convention center and it was about a 10 min walk from the hotel. One drawback to staying here was the unreliable wifi connection. Typically […] it got better when you were in the community spaces, but otherwise it was terrible. There was also this obnoxious music night on Saturday evening which I wasn't fond of when trying to make calls on my laptop in these community areas. Read moreGenuine Hotels.com guest review
"I'll be back."
Pool was EXCELLENT, Kids with us (2-12 y.o., 1-17 y.o.) loved the lobby. View was perfect. , service very good. Checking in and out was a breeze. Felt safe and comfortable.Genuine Expedia guest review
Stayed there before, however the quality of the hotel is not as good as before.The hotel is going through a change of ownership and is under going some renovations. The top floor restaurant is closed until the fall 2014. The staff was very nice but there was no one working in the lobby other than at the reception desk, no door man or concierge to be […] found. Read moreGenuine Hotels.com guest review
"Free internet at Concord...get what you pay for!"
Great location, refurbed rooms are nothing spectacular but they're certainly functional and comfortable. We didn't use any other facilities of the hotel. We tried to use internet, but could never get connected...they have simply failed to invest in the wifi and it doesn't work. That was VERY irritating...it's pretty much a basic offering nowadays, like […] a bed and a shower, and they made a pig's ear of it. Read moreGenuine Hotels.com guest review
Some of the staff was not as accommodating as we would have liked. Did not have information we requested and also did not respond to complaint. Overall, however, the rest of the staff was fine.Genuine Expedia guest review
"Close to old Quebec City sights"
Our stay was very pleasurable. The hotel was a short walk to the city and I feel was a very good price for its location. The staff was very helpful and pleasant.. The room was clean, spacious and comfortable.Genuine Hotels.com guest review
Offloading area too small for vehicles to park, staff at front door no very helpful, no restaurant at top of the hotel it was moved to lobby, hotel in need of overall renovation. The only pretty area is the lobby.Genuine Expedia guest review
"Very convenient location"
Overall happy but I feel they cut a few corners on customer comfort. No tea in the room, for example, and no toothbrushes when we left ours at home accidentally. Some of the staff at front desk were not knowledgable enough. Requested for a taxi to be called for our early morning departure and found it had not been done. Front desk could not ever be […] reached by phone from our room. Read moreGenuine Hotels.com guest review
"Not business trip friendly"
No internet access in the room. The wireless signal is too weak to be accessible. Have to go to lobby for internet access. The parking space is too few and more expensive than near-by hotels.Genuine Hotels.com guest review
"Very good location!"
Was there for 3 nights and the internet access never, never, never work at the room.Genuine Expedia guest review
Perfect and convenient location, clean rooms, friendly staff and if you are lucky to get your room in high floors, you will get a great view of Quebec city.Genuine Hotels.com guest review
It did not feel like a four star hotel - the hotel is not kept well, the carpet in the room had stains, the room did not appear clean.Genuine Hotels.com guest review
NICE LOCATION. CLEAN, WELL MAINTAINED AND STAFFED HOTEL. LOVED EVERYTHING.....Genuine Expedia guest review
I was very dissapppointed. I stayed at htis hotel about 8 years ago. It needs renovationing. They need to provide a doorman and someone to help with the luggage. The staff was not friendly. The revoving restaurant is bo longer available. When our room was cleaned the bed had lumps in it. and they did not take our dirty towels or give us clean ones. […] I would not stay at this hotel agian. Read moreGenuine Expedia guest review
Will be great when 26th floor restaurant is open in October.Genuine Expedia guest review
Front counter personnel looked confused while initial greeting was not very inviting upon arrival . once entered into the room the bathroom and the room looked old and needed upgrading leaving me with the impression that it wasn't very clean . although it is very well located and surrounded by very good restaurants . I would not stay there again .Genuine Hotels.com guest review
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