"Okay but needs updating"
Restaurant with rotating view was a plus. Carpet, decor and upholstery old and tired looking.Genuine Hotels.com guest review
"Great! Near everything!"
The hotel at the end was great but when we got there, we had a few issues. The ceiling was leaking in the 1st room. The second room, which was an additional $30 a night, had a window that was completely fogged up. The 3rd room was perfect but also an additional $30 a night. The view was breathtaking and we could see quite a distance. When we were ready […] to check out, the gentleman at the desk asked why we had additional charges and my husband explained what we went through. He immediately apologised and took the extra charges off the bill. Once we were settled in the last room, the experience was great. The hotel is well worth it. Read moreGenuine Expedia guest review
"great view of the city"
the revolving restaurant had both a great view and food better than expected, Expensive but worth it. Creme brûlée , best I ever hadGenuine Expedia guest review
i think this was a very nice hotel. The staff was very friendly and helpful. It was close to all of the tourist sites, and close to downtown. The room was very clean, with fresh towels everyday. It was far away from the Casino, but there was plenty nearby to entertain usGenuine Hotels.com guest review
great location, great view and great food.Genuine Hotels.com guest review
"A bit pricey but excellent overall."
It was a great experience. The breathtaking views from the rotating restaurant are definitely worthy.Genuine Expedia guest review
"Wonderful site. Great staff"
I stayed in Quebec City for 3 nights for a conference at the Convention Center a few blocks away. This hotel has a superb location at the top of the hill just above the historic ramparts and the old city. The view from my room on the 19th floor was spectacular. The staff was wonderful, as you would expect from the sunny personality of French Canadians. […] Room service was excellent, with original cuisine and impressive serving size. Read moreGenuine Expedia guest review
"Hotel close to old Quebec"
wifi is not free as stated. Didn't get fresh towel during 3 night stay. Rooms were big, comfortable with great views. Food at rotating restaurant was okay at best but not worth it considering how expensive it was. The restaurant service was excellent. Nice and close to the old Quebec.Genuine Expedia guest review
"walking distance to everything"
Hotel would be a definite return....Genuine Hotels.com guest review
"A good hotel 5 min from the old city."
We had very bad weather but we were still able to enjoy ourselves. Revolving restaraunt was wonderful. Took some bus tours and visited some museums. Walking was great when we could.Genuine Expedia guest review
the hotel and staff were great.the restaurant was a terrific experience.Genuine Expedia guest review
"A Great Hotel in the Heart of Old Quebec City."
The Concord is a great, clean, and modern hotel located in the best part of Quebec City. Old Quebec and all of its historic shops, churches and buildings are located within walking distance of the Concord. The staff is extremely friendly and bi-lingual for English speakers. I would highly recommend the Concord and will stay there again.Genuine Expedia guest review
"Convient to many dining options and a lovely park."
The interior is pleasant enough, rooms nice, service excellent, food as well, I just don't care for the concrete façade.Genuine Expedia guest review
Great location, spacious room, good service. Parking kind of expensive, 25 CAD per day. Close to Quebec premier ski areas, Stoneham, Mont-Sainte-Anne, and Le Massif. Rotating Restaurant L'Astral is at the top floor.Genuine Hotels.com guest review
We enjoyed our stay. I didn't have more to say but the review application forced me to.Genuine Expedia guest review
"Great room but Horrible customer service"
I liked the room and the check in rep was extremely helpful and pleasant. The room service rep were Also nice and pleasant. However my room would not get cleaned until the last day of stay. Also the hallways were extremely noisy with staff cleaning rooms and running their mouths. Also I definitely did not like the check out person that was completely […] rude, unprofessional. I asked Him for help with getting a taxi for me to the airport and his response was " go outside and start walking on the streets" to find a cab. He got annoyed when I asked him to call a number for me and kept pushing me off to another rep. He completely ruined the entire experience and I would not recommend that hotel to him. Read moreGenuine Expedia guest review
Service was horrible, stayed there for four days, they only clean our room on the first day. Then when mentioned to the front desk, not even an appology. Very disappointed.Genuine Expedia guest review
""Nice hotel and good price""
THE LOCATION OF THE HOTEL IS VERY GOOD, IS CLOSE TO MOST OF THE ATTRACTIONS IN QUEBEC. ALSO THE STAFF IS FRIENDLY.Genuine Expedia guest review
"Great Hotel for walking and nightlife!"
The hotel was in a great location to walk and see all of quebec. Located at the top of Grand Alle where all the restaurants and nightlife take place. In addition, it was a close walk to lower town and also St-Jean where one will find a little more local street. Cosmos restaurant on Grand Alle was great and but avoid the Spanish restaurant.Genuine Expedia guest review
We enjoyed it very muchGenuine Hotels.com guest review
"very nice hotel"
great hotel, great service. A little outdated but probably one of the better hotels in quebec city. There are not many grand hotels in that area anyway. Rooms are fairly large.Genuine Hotels.com guest review
"no free in room WiFi"
Needs in room free WiFi.Genuine Hotels.com guest review
We Are plesed staying there for three nights.Genuine Hotels.com guest review
Within easy walking distance of the walls of the old city, the hotel was quite conveniently located (except for our arrival day when we could not reach the hotel due to a parade). The concierge and parking valet, when available, were very helpful although the front desk staff was not. The charge for wi-fi service was excessive, so we made do without. […] Overall, the hotel was clean, well-maintained, and we were able to see/do everything in Quebec without a car. Read moreGenuine Hotels.com guest review
"Great location, adequte accommodations"
The hotel had a great location and was very convenient to restaurants and the Old Town. The room was clean and mostly adequate, but somewhat outdated and in need of a refresh. Public areas were definitely worn and badly in need of update. For example, carpets in front of elevators and on stairs were worn and dirty. Also lobby WIFI access was very spotty. The […] staff was very nice. We had a problem with our bathroom one night and a plumber arrived to fix it 5 minutes after I called. There was an erroneous bar charge on our bill which was removed without question. I would recommend if you get a good price but don't expect 4-star accommodations. More accurately described by 3 stars. Read moreGenuine Expedia guest review
The only problem we encountered was on one week end nite, we had a terrible problem with drunken party girls running up and down the hall until 5am. My recommendation is never go there on the weekend. Stay with week days if you want to sleep.Genuine Expedia guest review
The front desk person who checked us in was very discourteous and unhelpful. Also the WiFi service available in the lobby was not good.Genuine Hotels.com guest review
"Convenient & functional but not posh"
We liked: Room had comfortable beds, lots of pillows, & great water pressure in shower. Great location for touring Quebec on foot. Concierges very helpful. Rotating restaurant at the top has a view not to be missed. Pool was heated & kids loved swimming outside at night in early September. Not so much: The hot tub was small (like a residential model) […] & in a dingy room with no atmosphere--not even that hot. The food at the rooftop restaurant was fine but nothing special. The entire lobby area, halls, & rooms seemed worn & not at all "Loew's" caliber. Overall, not an extravagant getaway but very functional & good outweighed the bad. We took 3 kids & had adjoining rooms. Read moreGenuine Expedia guest review
"Solid but pricey"
Well located hotel but could benefit from upgrades to mattress and towels. Room was spacious, but couch had a burn hole and refrigerator wasn't cold enough. Hotel could benefit from having longer hours at its convenient store or offer in-room items such as bottles of water.Genuine Expedia guest review
"A wonderful place to stay."
We enjoyed the hotel. Its location was perfect and the service was excellent. It was elegant. We especially liked the pool and gym. The only negative was that it was not in the heart of the old city, so you didn't get that quaint, old Quebec feel. It had a modern American feel to it. We also did not like the restaurants close by, although we did not […] try the restaurant in the hotel. For a really good meal, try the Le Lapin Saute in the old part of town. Read moreGenuine Expedia guest review
"Loews Hotel was a plus"
Could have been a little more generous with coffee packets. We usually like to have 2 cups of coffee before venturing outdoors! Other than that it was a great experience.Genuine Hotels.com guest review
"Greta rooms, location -- garage not so much"
Great place. Weird architecture. Wonderful location. The garage is nightmarish.Genuine Expedia guest review
"Convenient, comfortable, great value"
Great place, convenient, easy walk to everything, and most of all relaxing.Genuine Hotels.com guest review
"Don't book this hotel!!"
The hotel staff was unfriendly and cold. The rooms were in need of upgrading. Sure they have new furnishings but no vents in the bathroom? The air conditioner made terrible noises, the ceiling was cracked and repaired poorly. I also did not see fire sprinklers. They charged extra for EVERYTHING, ugh. I wouldn't recommend them, period.Genuine Expedia guest review
"business + mini stay"
A large hotel such as this should have a cafe to enjoy a cold drink/muffin or a cup of coffee. Also, if a dozen people are in the lobby all the chairs are gone. The small (average ) bar opens at 4:30 pm, again, no where for business people or vacationers to sit and read, talk or visit. The only restaurant is the 360 dining at the top with a wonderful […] view of the city. impressive for fine dining. Great location and walkable to Old Town Quebec. We were on the Convention Floor for a function of 250 people and they did a fab job with the food and the service. Great Convention Local. Read moreGenuine Hotels.com guest review
"close to the nightlife and historic sights."
Close to all the historic sights. Close to gardens and museums as well as nightlife and reseraunts. Great pool for the end of day relaxation. Excellent site to explore the Old City enjoy the eveningsGenuine Hotels.com guest review
"Great hotel for Quebec City."
Excellent location. Nice staff ready to help. The city itself is exemplary.Genuine Expedia guest review
"location and quality both excellent"
I have stayed there before and was pleased to see quality of hotel had not changed. I will stay again when I go back.Genuine Hotels.com guest review
The hotel is in a great location, about 10 mins walk from the old town. Quiet with a vibrant night life around ( room was quiet as a mouse).Genuine Expedia guest review
This hotel is in a good location in a trendy area with lots of places to eat and hang out, but close enough to old town for sight seeing. Has a nice pool for the kids, and a limited fitness room. Also had a fridge which is great when traveling with family.Genuine Hotels.com guest review
The bathrooms were not cleaned properly. Hair was on the bathroom floor and the vanity when we arrived. There was no option to change sheets, just have the beds made everyday.Genuine Hotels.com guest review
This hotel is within walking distance to the old city and all of the neighboring sights. The front desk, bellmen and especially the concierge Bernard are helpul and pleasant. The hotel itself is extremely run down and not cared for with the exception of the lovely restaurant L'Astral. The room was not cleaned well at all. When we arrived there was a […] plastic fork under the table and some crumbs under the table and they remained there for 5 days. Read moreGenuine Hotels.com guest review
"A Little Run Down"
The hotel is nice, but a little run down. Elevators are slow.Genuine Hotels.com guest review
"Dated, tired hotel but centrally located"
Although this hotel is located in a centralized, convenient, and safe area, just blocks away from the Citadelle and Old Quebec, the actual hotel is old and tired. The lobby, rooms, and entire building are completely dated and need to be drastically remodeled! Because of the condition of the hotel, we feel it DOES NOT DESERVE A 4-STAR RATING. Moreover, […] the bell men were very unfriendly in that when we said hello to them, they just ignored us; maybe, it's in the French's culture to be reserved and distant with strangers. Nonetheless, as guests, we expect to be greeted and not shunned. However, the concierge and check-in staff were friendly and helpful. Read moreGenuine Expedia guest review
We had a wonderfull stay. The concierge ,Bernard did a great jobs picking restaurants.Genuine Hotels.com guest review
"Quebec trip for Roger Waters The Wall"
The facility was perfectly kept. The staff was excellent and very helpful. Smiles and greetings from everyone. Great location!! We loved our trip and a big part was this hotel and it’s wonderful staff.Genuine Expedia guest review
"Stay at Loews"
Loved it there.Genuine Hotels.com guest review
"Overall a nice hotel."
The hotel location was great. The staff were very accommodating. However, I expected a little more updated room. The bed linens were sub-par. Not even compared to what I would have expected. Most hotels of this rating have crisp linens and down comforter. The blanket was old and the sheet stained. The hotel was accommodating to replace the sheet. The […] room had been upgraded (TV, furniture), but the walls still had old wall paper and an old a/c unit. The restaurant was nice (view) and the food was decent, but the expense did not equal the quality. The was wonderful however. Read moreGenuine Expedia guest review
Friendly and very helpful staff. We had a great stay!Genuine Hotels.com guest review
"Needed to upgraded in 1999."
Very very tired and dated -- things are barely working -- service is decent location is great --Genuine Hotels.com guest review
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