Lanai door screwed shut and poor viewGenuine Hotels.com guest review
Response by The Quad Resort & Casino We apologize for the poor experience. We hope you will consider staying with us again sometime in the future, so that you may get the stellar attention and accommodation you deserve.
"Hotel was the worst"
Floors was dirty bed sheets had to be changed upon arrival due to the femal makeup on them and smell of cigarette. Bathroom was running water leak around the toilet. To out of the three elevators was out of service. The check in lady was horrible I asked her name she had a attitude and walked away.Genuine Hotels.com guest review
Response by The Quad Resort & Casino We take every comment from our guests seriously, as your feedback allows us to enhance the service we offer here at The Quad. Our chief goal is to provide our guests with a relaxed and comfortable experience, so it is always disheartening when we are informed otherwise.
"Ok, but search around"
In a good area of hotelsGenuine Hotels.com guest review
Response by The Quad Resort & Casino Thank you for commenting on your recent visit! We are delighted you enjoyed your overall stay with us. We are thrilled you liked our location. We hope you will consider staying with us again in the near future!
"Great Location on Strip..."
The only good thing about this hotel is the location on the strip. Other than that I would no recommend this hotel. The hallways were dirty and out dated and there was a strong smell of cigarettes and weed. The room was okay; stained carpet, dirty restrooms and the bed was not the best. The thing that I did not like the most about this stay was that […] we left the room and put a do not disturb sign on the door so it would not get cleaned, we return an hour later to find a maid in there cleaning. Her first words were "Oh, was I not suppose to be in here?" When we told her no, she replied "Well then your were robbed" This was unprofessional because she indicated that she knew she was not suppose to be in our room and still entered it. Read moreGenuine Hotels.com guest review
Response by The Quad Resort & Casino We read every comment and listen to what our customers are saying. We value all feedback provided as a means of monitoring and enhancing the service we offer here at ______. Our goal is to provide a warm and comfortable experience for all guests, so it is always disappointing when we hear otherwise. We apologize for the inconvenience and poor service, and we hope you will consider staying with us again.
"Worst hotel for business. I can not recommend"
Even with a bloated "Resort Fee" on top of your room fee that is supposed to cover wi-fi they want an additional fee for High Speed rather than 'normal' wifi. Normal wifi will not load web pages. High speed wifi (with my additional fee) gave me an upload speed so bad that it tested at .06 mbs. Absolutely horrible. I had to walk the strip with my computer […] and phone to actually get any work done. Plus they replaced the carpet in front of my room at 7a so the smell of adhesive woke me up. Stay anywhere else. Read moreGenuine Hotels.com guest review
Response by The Quad Resort & Casino We appreciate your comments. We read every review and heed the words of our guests. All feedback serves as a means of improving the services we offer here at The Quad. We apologize for the inconvenience the wi-fi and fees may have caused you during your stay. We aspire to provide a warm and relaxed experience for all of our guests, so it is always disappointing when we hear we have missed the mark.
Great location but needs a huge update. We only stayed 1 night so I could deal with the old smell and not so clean room. Carpets need to be cleaned or replaced.Probably won't stay again until they remodel.Genuine Hotels.com guest review
Response by The Quad Resort & Casino Thank you for your review. We’re sorry to hear of your poor experience. Your business is truly appreciated and we hope you will give us another chance to serve you again in the near future. Hotel renovations are currently underway. We are confident that your next experience visiting us will be enjoyable!
"Better then expected"
Amazing experience. Staff was extremely helpful and courteous. Room was expected conditions for price. Location was awesome. I will definitely return to this hotelGenuine Hotels.com guest review
Response by The Quad Resort & Casino Thank you for taking the time to review your recent visit! We are delighted you enjoyed your overall stay with us. We are thrilled you liked our awesome location and extremely helpful staff! We hope you will consider staying with us again in the near future!
"Great for the Price - needs a little love a"
Great location , great price , nice updates to the casino. I just think the rooms are really outdated . Just need some new furniture, and I think the will be great. As way all white walls even not wall paper . Overall I been staying here the last three times I visited Vegas . I will continue to do so.Genuine Hotels.com guest review
The Quad is in the middle of the strip so you can easily access a lot of the other casinos. The hotel itself is really old but is cheap. Get the delux room. It's nicer than the classic.Genuine Hotels.com guest review
The staff and casino were nice. I would never stay in the rooms again maybe it was the tower 5 I stayed in that was bad. The room smelled the carpets and seats were all stained. I am shocked they let people even stay in them it's not presentable for guest.Genuine Hotels.com guest review
We were there a total of 10 minutes before going to front desk to immediately check out.Genuine Hotels.com guest review
"Needs much help"
According to the front desk the newly remodeled Quad will be open in September I hope it is much better than.Genuine Hotels.com guest review
They are currently remodeling the hotel and the only options for rooms are with sound coming from a bar outside the hotel (that blasts music til 3 am) or construction (that starts at 5 am. ) If I was notified of this before hand I would have stayed else where.Genuine Hotels.com guest review
Very disappointed in the cleanliness of the room. I understand they are in a remodeling phase but it was pretty bad. Would not stay there againGenuine Hotels.com guest review
"Good cheap hotel"
GoodGenuine Hotels.com guest review
My goodness, my husband and I could not wait to get out of the Quad hotel - to get out of Vegas from this experience, in fact. We stayed here on our last night on our trip, and the parking lot was not only confusing to get back and forth to, but it was a walk through a lot of garbage and puddles of green water which somebody (working at the hotel) mindlessly […] dumped on our path. The structure of the hotel is so difficult to navigate through, the internet stopped working on us (which we had to call a technician to fix -isn't that the hotel's job?, and we were charged for the phone call to the technician using the hotel's phone. And our food/beverage credit doesn't completely cover any food or beverage at the hotel (we only had two choices to use our credit: at the bar, or room service). So we stuck with going to the bar and since we don't drink alcohol, just got a few tiny cans of grapefruit juice (which is low quality and disgusting by the way). We had a bad experience at Harrah's last year due to terrible customer service. The employees there had the worst attitude. Not cool. Read moreGenuine Hotels.com guest review
Ad said $15.00 resort charge and they charged $44.00 for 2 nights...no pool access, so what is the resort charge for?Genuine Hotels.com guest review
"the Flamingo pool is wonderful"
The section of the hotel we stayed in was very run down and had a bad smell in the hallway. The room was ok. Quad guests have access to the Flamingo pool which made it worth it. The Flamingo pool is wonderful. There is an adult area and a family friendly area with a water slide.Genuine Hotels.com guest review
hotel is great but casino not so great !!!!Genuine Hotels.com guest review
"Nice casino, good spot"
The newly remodeled casino and location are great, with good food choices and neat bars everywhere, but the hotel portion is dirty and falling apart. The bed was clean but that was about it. If you are looking for a cheap place to sleep it's fine, otherwise wait until they remodel the hotel.Genuine Hotels.com guest review
This was the worst Vegas hotel I have ever stayed in. The rooms were not updated from when it was the imperial palace and was way over priced. I will never say in The Quad again.Genuine Hotels.com guest review
the whole floor smelled like a mixture of weed and cigarette smoke, when i wanted a non-smoking room. the room smelled like cigarette smoke and the balcony door couldn't open to air it outGenuine Hotels.com guest review
"Not ready yet"
This hotel is going to be a great, cost effective spot on the Vegas strip someday. But in the meantime, they are doing a lot of noisy construction and have about half the rooms shut down for remodeling. Since all the guests were being sent to the same tower there was always a line for the rickety elevators. Overall, it was fine since I didn't spend […] very much time in my room, and the room was a much lower rate than nearby hotels. Read moreGenuine Hotels.com guest review
"Will not stay again until remodel"
I've stayed in this terrible place more times then I can count. Mostly because of the location and price. This time was by far the worst. It looked like half the hotel was closed and only running on 2 elevators. We had to take 2 different elevators to get to our room at the end of the dirty hall. Outside our window was a metal chute for construction […] debris from the apparent teardown of part of the hotel. Read moreGenuine Hotels.com guest review
"stay away from the Old Imperial Palace"
First off the entrance from the strip was blocked. It took us an hour to make it from the freeway to the strip. The lobby looks modern and busy. we found the room from Hotel.com were not told about the resort fee 25$ until we got to front desk. DO NOT GET AN SMOKING ROOM!!!!!! I swear it was the same from 23 years ago filthy carpet , stale smoke smell […] hits u as soon as u get off elevator.Holes in the wall dusgusting. Read moreGenuine Hotels.com guest review
The rooms were very run down, bugs in the hallway, trash in the elevators. Will not be staying here again. Enough said.Genuine Hotels.com guest review
"OLD AND DISGUSTING"
I thought for the price, and the inconvenience of the remodeling, it was a terrible value. If I knew how terrible the rooms still were, and scary the hallways were I never would've stayed. Elevators were working every so often, and when I was walking to my room I felt like I was on an episode of COPS. Do yourself a favor and stay somewhere else.Genuine Hotels.com guest review
"Best Fun Location"
Hotel need it upgrades. New carpet and bathrooms but...THE BEST LOCATION IN LAS VEGAS. The Show at Hotel "Divas" is Fantastic. I will come back next year and I will stay again at the same hotel.Genuine Hotels.com guest review
"great location, good value for price"
The best part is the location of the hotel, you can walk to all the sought after places. The price is cheap and so don't expect too much from the hotel per se. The building is old and the facilities may not be up to the mark. However the staff was excellent, co operative and helpful.Genuine Hotels.com guest review
"Great location, very outdated"
The location on the strip is great. We loved the new area where the high roller is. Everything was new, restaurants were great just outside of the casinos. The room was ok, we had to upgrade cause the standard room was so poor. We left change dollars and coins on the nightstand as a test, they failed. The money was nowhere to be found. So be sure to […] not leave any valuables out, there are sticky hands. No safes in the rooms. Rooms were very outdated and desperately in need of a remodel. The restaurants are ok, Hash house was awesome! All around if your looking to impress don't come, if your looking to gamble and not spend much time in the room, this is the place to stay! Read moreGenuine Hotels.com guest review
"Not what you expect"
The hotel is old. The rooms make you feel as if you where staying at a travelodge, there is no closet, no cGenuine Hotels.com guest review
It was okay would stay again perfect location. They just need to make sure elevators are working not just 1 for 19 floorsGenuine Hotels.com guest review
I love staying at the Quad. The Fat Tuesday there is the best one of the strip and I have been to everyone of them. These guys also have the best jello shots. Outside of that.. the hotel is getting better, the renovations are going really making a good impact. I can't wait to see it done!Genuine Hotels.com guest review
First off, this hotel should be closed to the public during renovation, as only 1 elevator out of 4 is working if you happen to have your room located in Tower #3. This caused some up to 20min wait time just to go down 2 floors! When the elevator door opened, it was so full of people already that we had to wait until went to ground level and came back […] up. By this time it was full with people from the ground level on their way up so we had to keep waiting until there was enough room to get on! The second day we moved our room to Tower #5 which was immensely better, so our last 3 nights were comfortable, with no elevator problems. The cost was great, at $63 for Sat and $22/night thereafter. Being connected to Harrahs was a plus, as we easily maneuvered our way from the hotels. Read moreGenuine Hotels.com guest review
Needs some rehab. Old rooms and hallways, dirty carpets, our sliding glass door to the outside did not work properly/difficult to slide in and out. The BIGGEST gripe, the website shows a pool and the pool is under construction. We were able to use the pool at the Flamingo hotel across the street for free. Their pool is gorgeous, but super crowded, can […] hardly find a chair. Also, you don't want to get a room facing Harrah's. There is a loud outside bar that plays music most of the night. Read moreGenuine Hotels.com guest review
"Best on the Strip"
Very very goodGenuine Hotels.com guest review
Aside from only 1 elevator working for tower 3 wait of 20 min of so and all the construction and closed areas it's pretty good great location awsome staff!!!!!Genuine Hotels.com guest review
Hotel was run down and the occupants were a little scary. The bed was good and the bathroom was okay. Furniture and TV not up to date. I was alone on business so it was worth the money but I wouldn't stay there on vacation. Staff were nice enough but not much to offer. Casino run down.Genuine Hotels.com guest review
"great location bad room"
Room was clean looking but one of the beds looked like the housekeeper took a nap and forgot to make the bed back up. Location was great for the one night that we were there but housekeeping needs to go bad to cleaning school.Genuine Hotels.com guest review
A DumpGenuine Hotels.com guest review
"my hotel stay at the quad"
i was very disapointed in my room view. i looked at a stone wall the whole time. to move to another room would be very inconvienent for me. the drop off and pick up place was in the next cacino. had to walk clear through harrahs both time draging my luggage. it was a real mess. i know the quad was under constrution but sure a mess. i probably wont stay […] at the quad again. i have been staying at the hotel many times and never had such a bad experience. i will cont. to use hotels.com for any further booking for a hotel in las vegas. thank u. vicki oconnor Read moreGenuine Hotels.com guest review
"A pleasant stay overall"
Check in staff very helpful including an agent in the waiting line to assist. Bedding was new and clean, although carpeting could use an update. Resort fee seemed high. I received a $15/day f&b credit but it was unclear which establishments offered it. Maybe a list of venues would help. Service on property was excellent, very friendly.Genuine Hotels.com guest review
Perfect for sleep and shower! Perfect location! Second time there and i love it! I will definetely stay there again!Genuine Hotels.com guest review
Loved our stay. Room was always cold which was a big plus! Would stay at the quad over and over again. Thanks! :-)Genuine Hotels.com guest review
They said the renovated the hotel but all what thwy did is the casino . The room still very durty and filthy. ..Genuine Hotels.com guest review
"Location Location Location"
Location is great but needs work inside the casino along with inside the rooms. Beds are not comfortable, some older items had some wear and tear and should be replaced, but the location of the hotel pretty much made up for it.Genuine Hotels.com guest review
"I like it!"
Completely good!Genuine Hotels.com guest review
second time to stay this hotel. Considering the price, I'm satisfied but WIFI doesn't work well. It is TOO slow...although it allows me to use only one device.Genuine Hotels.com guest review
We knew The Quad is undergoing renovations. But we were pleased with our stay. I think when renovations are completed, The Quad will be ranked right up at the top.Genuine Hotels.com guest review
very dirty unrenovated rooms... The Quad = The Imperial Palace + a facelift...Genuine Hotels.com guest review
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