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  • Bienville House
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All hotels in New Orleans, Louisiana, United States
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1 room,  2 adults 
Adults Children
Room 1:

Bienville House - New Orleans

29.953957, -90.065308
3 stars
320 Decatur St, New Orleans, LA, 70130 United States ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $119
available on 05/27/13
Price Match Guarantee
4.4 191 5

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    Landmarks near Bienville House

    • Cigar Factory New Orleans and Museum Hotels - New Orleans 81 yards
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    Overview of Bienville House - New Orleans

    Location.
    This French Quarter hotel is in New Orleans, three blocks from Bourbon Street and the Mississippi River. Riverwalk and Jackson Square are within one-half mile.

    Hotel Features.
    Bienville House has an outdoor pool and a business center, as well as a restaurant and bar/lounge and offers room service during limited hours. Guests can take advantage of complimentary wireless Internet access, and valet parking is available for a surcharge. The staff can arrange concierge services, dry cleaning/laundry services, and tour assistance.

    Guestrooms.
    Amenities featured in guestrooms include speakerphones, air conditioning, and coffee/tea makers. Bathrooms feature bathrobes and designer toiletries. All guestrooms at Bienville House are non-smoking.

    Image of Bienville House, New Orleans
    4.4 out of 5 Excellent (191 reviews)
    (Neighborhood average 3.8)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The hotel was located kind of on the edge of French Quarter, which made it easy to walk to just about everything, but without the noise of the Bourbon... Street. The room wasn't huge, but we were only there to sleep and shower, mostly. The staff was helpful and friendly and parking was convenient. I'd definitely stay there again. by Barry  from Bloomfield Hills, Mich on 04/08/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $119
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Standard King Interior

    Deluxe Double Double

    Deluxe King

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • American Express
    • Diners Club
    • Discover
    • MasterCard
    • Visa
    • Check-out time is: noon
    • Check-in time starts at: 3 PM

    Amenities

    • General
    • Air-conditioned public areas
    • Bar/lounge
    • Elevator/lift
    • Free Wi-Fi
    • Number of floors - 4
    • Parking limited (surcharge)
    • Restaurant
    • Smoke-free property
    • Swimming pool - outdoor
    • Total number of rooms - 83
    • See more facilities
      • Valet parking (surcharge)
    • Rooms (all rooms include)
    • Bathrobes
    • Clock radio
    • Cribs/infant beds available
    • Designer toiletries
    • Desk
    • Hair dryer
    • Iron/ironing board
    • Shower/tub combination
    • Speakerphone
    • Television
    • See more room details
      • Air conditioning
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Daily housekeeping
      • Down comforter
      • In-room safe (laptop compatible)
      • Voice mail
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Doorman/doorwoman
    • Express check-in
    • Express check-out
    • Multilingual staff
    • Parking (surcharge)
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Tour assistance
    • Use of nearby fitness center (complimentary)
    • Valet parking
    • View more services
      • Breakfast available (surcharge)
      • Complimentary newspapers in lobby
      • Concierge services
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Business center
    • Dry cleaning/laundry service
    • Multiple small meeting rooms
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Awards

    • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
    • The property is a member of Historic Hotels of America.

    Dining

    A complimentary Continental breakfast is provided each morning.

    Iris Restaurant serves French Continental cuisine for lunch and dinner.

    Nearby restaurants:
    Bourbon House

    Eleven 79

    Voodoo BBQ

    St Charles Tavern

    Recreation

    Bienville House has a seasonal outdoor splash pool on a sundeck inside a flagstone courtyard. Guests have complimentary use of a fitness room at a partner hotel 1.5 blocks away; that facility has a weight machine, a treadmill, a stair machine, and a stationary bike.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Swimming on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Valet parking fee: USD 20.00 per night (in/out privileges)
    • Valet parking fee for large vehicle: USD 25.00 per night (in/out privileges)
    • Pet fee: USD 25.00 per night plus USD 100.00 one-time cleaning
    • Pet deposit: USD 100 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in New Orleans, Louisiana, United States
    Map
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    29.953957, -90.065308
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    Area map

    A short guide to French Quarter

    With its mix of sacred and profane, the French Quarter defines laissez-faire. This 85-block area is home to Bourbon Street’s rowdy bars, as well as Royal Street’s upmarket antiques. The devil’s music—in the form of New Orleans jazz—thrives at Preservation Hall. Nearby, hymns accompany Mass at St. Louis Cathedral in Jackson Square. A block away, French Market vendors hawk foods and souvenirs.

    see all hotels in New Orleans

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Cigar Factory New Orleans and Museum - 100 yards
    • Jean Lafitte National Historical Park and Preserve - 100 yards
    • Woldenberg Park - 200 yards
    • Historical Pharmacy Museum - 200 yards
    • Audubon Insectarium - 300 yards
    • Steamboat Natchez Dock - 300 yards
    • The Shops at JAX Brewery - 300 yards
    • Historic New Orleans Collection - 300 yards
    • Battle of Liberty Place Monument - 400 yards
    • Canal Street - 400 yards

    3.0+ mi

    • New Orleans Lakefront Airport (NEW) - 6.1 miles
    • Belle Chasse Southern Seaplane Airport (BCS) - 6.8 miles
    • Louis Armstrong New Orleans Intl. Airport (MSY) - 12 miles
    • Houma - Terrebonne Airport (HUM) - 44 miles
    All hotels in New Orleans, Louisiana, United States
    Reviews
    • All (191)
    • Business (16)
    • Romance (24)
    • Family (18)
    • Friends (21)
    • Other (112)
    4.4 / 5
    Excellent

    Score breakdown (from 191 reviews)

    • 5.0
      (102)
    • 4.0
      (67)
    • 3.0
      (17)
    • 2.0
      (3)
    • 1.0
      (2)

    Average rating for:

    • Cleanliness
      4.5
    • Service
      4.5
    • Comfort
      4.3
    • Condition
      4.3

    Reviews: Overall

    • <Previous
    • Page 1 of 4
    • Next>
    Bienville House - New Orleans
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night romance trip in Mar 2013
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Clean and Convenient"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The hotel was located kind of on the edge of French Quarter, which made it easy to walk to just about everything, but without the noise of the Bourbon Street. The room wasn't huge, but we were only there to sleep and shower, mostly. The staff was helpful and friendly and parking was convenient. I'd definitely stay there again.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Barry
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "close to all French Quarter sights"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Loved the hotel! Staff, especially the front desk, were very courteous and helpful!
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Glenda
    US

    Bienville House - New Orleans
    2.0 / 5
    Fair
    "Nolo vaca"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    Room was small and laid out weird, beds uncomfortable, room faced the fire department. Location excellent. Probably would not stay here again. Staff friendly for the most part.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    J Jones
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Trip with friends
    Mar 31, 2013
    c algermissen
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "Great Family Hotel & can walk to Jackson Square"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I love old buildings/hotels and this one will not disappoint. Great location and an easy walk down the street to Jackson Square. The staff has always been friendly and my preschooler loved the cookies and lemonade they kept well stocked in the lobby area.
    Genuine Hotels.com guest review
    2 night family trip in Nov 2012
    A Traveller
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "Fantastic location"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Great hotel, would stay there again. Staff were very nice & helpful.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Awesome location!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    It was a nice location right in the French Quarter. The hotel rooms are small and the bathrooms are very small. The wifi could be better but it was free. The staff were decent. I really liked that we were in the French Quarter. We were within walking distance of everything. The trip was very enjoyable!
    Genuine Hotels.com guest review
    6 night romance trip in Mar 2013
    Tea
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Bienville House -- Close to shops and restaurants"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    We had a good time, and the hotel was satifsying for the most part. However, our room was a WALK from the entrance; furthermore, it had NO windows. It was cold walking to our room, down long hallways, across balconies, etc. Kind of a weird location. Have stayed here before, and really liked it, but this room was a little short of very nice. We didn't […] ask much from employees, but they were all pleasant. Should be a warning that not ALL parking is ON SITE. Read more
    Genuine Hotels.com guest review
    3 night family trip in Mar 2013
    Cooder
    US

    Bienville House - New Orleans
    3.0 / 5
    Good
    "Fancy but not fancy"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    The location of the hotel was amazing! Blocks away from Bourbon St. while still being far enough away to get a good nights rest. The staff was very accommodating and even let us park our car in their garage after we checked out. The issue for me is the price your paying and what you get. If this was a $100 night hotel I would give it four stars. But […] for the rate it charged and the condition the room was in, it just isn't worth the "fancy" price. If money isn't an issue, and your looking for location, then Bienville House is a great place. Read more
    Genuine Hotels.com guest review
    2 night romance trip in Mar 2013
    A Traveller
    US

    Bienville House - New Orleans
    3.0 / 5
    Good
    "NOLA Weekend"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      1.0
    Upon check in, we noted that the pillow cases had obviously not been changed since the previous occupant checked out. The Housekeeper was very nice and replaced them, noting that the laundry hadn't come in the day before... The place needs a complete re-do. There was a lady by the breakfast buffet, I guess to make sure you only took one cup of coffee […] at a time, but aside from that, the staff was friendly and helpful. The price was more than double what we paid at the Omni for the extra night we decided to stay in NOLA. And the Omni has a well deserved 4 star rating. Read more
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    A Traveller
    US

    Bienville House - New Orleans
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    For the price we were a bit disappointed in the level of the hotel. It seemed a bit old and I realize its a historic building but....IT seemed like the general maintenance was haphazard at best. The rooms are small and extremely warm. We had a ceiling fan in one room which helped but the other did not and even with the temperature set at the lowest […] possible temp it was warm and never properly cooled off. Satalite signal never came in properly the TV kept having a digital pattern appear on the screen everytime we attempted to watch TV. Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Great location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Very nice hotel in the Quarter. Easy walking to everything. Nice rooms- very clean and comfortable. Excellent helpful staff.
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    A Traveller
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Feb 2013
    A Traveller
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip with friends in Feb 2013
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Great Hotel for everyone!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Great location! Great staff and very pleasant atmosphere.
    Genuine Expedia guest review
    Other trip
    Jan 26, 2013
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Charming hotel with Old World opulance!"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    Overall, I enjoyed my stay at the Bienville House. The "Old World" opulance of the lobby and room was quite lovely and their courtyard had a decided New Orleans feel to it with the brick, hanging plants and iron balconies. The staff were ok but as someone who works in the customer service industry, I have high expectations and I expect quite a bit […] when I stay in a place such as Bienville House. Being greeted by staff with a smile goes a long way however it is better to be acknowledged in the first place with a "How may I help you?" Both front desk staff and bellmen that I encountered during my 3 night stay needed to ramp up their enthusiasm and overall friendliness since it is will have a strong impact on a guests stay. One Bellman was too pre-occupied with texting to acknowledge me one morning and I noted he spent quite a bit of time with it each day. A female at the front desk failed to acknowledge me for several minutes while she worked on something else while I was waiting to check in. It is acceptable to say..."Good afternoon. Let me finish this and I will be with you in a moment." I did notice that the housekeeping staff that I encountered were very friendly and spoke to each guest who passed. I was impressed with their open smiles and friendliness. The bed was comfortable and soft with plenty of pillows. The complimentary breakfast consisted of only coffee, milk, juice and either a muffin or croissant. Pretty minimal. Read more
    Genuine Expedia guest review
    Other trip
    Jan 20, 2013
    Tammy
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "Great time! Very helpful staff"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Enjoyed our stay and would return.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Perfect French Quarter Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Beautiful hotel. Perfect location in French Quarter. BUT, tiny bar directly across street had loud, rowdy patrons, screaming and fighting in the street til 3:30 AM!! Police actually showed up to calm situations couple times, but no help on noise.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Fantastic Hotel away from the chaos on Bourbon!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The staff and service were wonderful! The only complaint is a serious one and that is the beds were lopsided and uncomfortable.
    Genuine Expedia guest review
    Other trip
    Jan 7, 2013
    Sarah
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night romance trip in Dec 2012
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Holidays in New Orleans"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Could not have had a better experience! The staff went out of their way to make our stay special.
    Genuine Hotels.com guest review
    4 night romance trip in Dec 2012
    A Traveller
    US

    Bienville House - New Orleans
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    good
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Pretty hotel but.."

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Very pretty hotel! Made the mistake of going through the French quarter ( bourbon) street to get there .. Tricky with so many people out and about! Also.. Use the public parking across the street .. We were scared our SUV would get dinged in small hotel garage. Also... Expected a better breakfast but... Guess there are plenty of food options nearby.. […] Overall.. Enjoyed our stay :) Read more
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    Happy
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Nov 2012
    A Traveller
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "Fantastic Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Fantastic location and fantastic staff. The hotel is absolutely beautiful in the perfect part of town. Not too far from Bourbon street, but far enough where you do not hear the all night partying.
    Genuine Expedia guest review
    Other trip
    Nov 19, 2012
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "perfect location and great bar across the hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    You could hear the noise from the street. Overall I was happy with the room, the bed was very comfortable and bathroom was very clean. Good coffee in the morning!
    Genuine Hotels.com guest review
    1 night trip with friends in Oct 2012
    Dawn
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "Charming boutique hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is terrific hotel if you are looking for a boutique hotel with character and comfort. Staff were pleasant and accommodating. Convenient location.
    Genuine Expedia guest review
    Other trip
    Nov 15, 2012
    NOLA newcomer
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    A Traveller
    US

    Bienville House - New Orleans
    1.0 / 5
    Poor
    "musty old smell"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    Disappointed. When I read that one hundred people gave it four out of five stars I expected a pretty nice hotel. It was very small room, old musty smell that permeated the bedding, cheap thin towels and bedding like you find at Super 8. The extras like afternoon snack were just pathetic....store bought cheap cookies and lemonade mix? Why even bother?? […] The only nice thing I can say is the pool area is darling and the staff was very nice. If you are looking for a nice hotel room, look somewhere else..... Read more
    Genuine Hotels.com guest review
    2 night trip with friends in Nov 2012
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Beware of Interior Rooms"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    Overall, our stay here was lovely with a few non-attributable glitches. The first was that I booked an interior room after reading reviews that they were very quiet. Beware, interior room = no windows-- my own ignorance in booking. It was also very small. Second, there was no hot water on the 4th day of our trip, the only day we had strict time restraints […] as we were booked for an 8 AM tour. We reported to the front desk at 7:10 that there was no hot water, and were told there was no problem with the water, just let it run. After I skipped the shower and my husband took a cold shower at 7:35, we received a call from the front desk that the pilot had gone out, the problem was fixed, and we should try for hot water in about 10 minutes. While the call and the service was appreciated, it was too late for us to get our hot morning showers. On the plus side, Cynthia at the front desk was terrific throughout our stay, always pleasant and chatting with us as we came and went, kindly and expertly answering all of questions about transportation in the area, etc--she was always a straight shooter. The location of the Bienville House right in the French Quarter can't be beat. I would stay here again, but in a different room. Read more
    Genuine Hotels.com guest review
    5 night family trip in Nov 2012
    Jessica
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "Great location in New Orleans and thankfully quiet"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Great location, close to attractions and public transportation. The rooms were very nice. A little old, but clean and well decorated. The front desk staff was just great. Onsite parking was cheaper than a parking garage. Nicely arrayed free breakfast with lots of choices, cereals, yogurt, breads, fruit, etc. Wonderful wait staff. The downside was that […] the bell captain and staff weren't too sure about current events in New Orleans, in particular a disruption in the streetcar service, which we figured out on our own. The bar is not open every night, but they make up for it by the cost of the drinks. $$$. Room rates were moderate for New Orleans. We would definitely stay here again. Read more
    Genuine Hotels.com guest review
    4 night trip with friends in Oct 2012
    Robert & Hugh
    US

    Bienville House - New Orleans
    1.0 / 5
    Poor
    "Absolutely the worst!"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Worst hotel experience I have ever had, the staff were rude and unhelpful, my room was freezing, I wore a sweater to bed & had the heat up to 80 must have be broke. The breakfast was no better than a motels & they messed up my reservation, apparently they did not know I was bringing my pet with me, treated me like I was trying to sneak her in and I […] had to pay a hundred & twenty eight for one night and she was not even aloud out of her crate in the room. ( that is not pet friendly ) ruined my trip & would never use or recommend. Read more
    Genuine Expedia guest review
    Other trip
    Nov 3, 2012
    LaDon
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Would definitely recommend"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The best location - walk to Jackson Square and just two blocks to Mississippi. All shopping in French Quarter steps away. Pralines made right on the corner. Wonderful staff to answer all questions. Pretty courtyard to sit in and relax. We were truly happy there.
    Genuine Expedia guest review
    Other trip
    Oct 27, 2012
    John and isobel
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "Great stay!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I stay in the city often and would stay here again. It's very close to everything in the French Quarter and the price is very reasonable. Absolutely loved my stay here!
    Genuine Hotels.com guest review
    1 night business trip in Oct 2012
    Megan
    US

    Bienville House - New Orleans
    3.0 / 5
    Good
    "I can do without your sarcasm."

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    Check in time starts at 3PM. Got there at 4PM and the lobby was crowded. Rooms were still not ready. Clerk asked for my name and I told her my first and last name. She must not have been listening because she asked me for my last name again. She found the reservation and printed it out. I filled out the guest information on the check in sheet and handed […] it back to her. She then went over the details of the room. She said it was a King bed room. I told her that was wrong. I had specifically reserved a room with two beds. She told me that was what the website had requested. I told her that I have a reservation for two beds and I can pull up the reservation on my I-phone. She then noticed that she had made a mistake. She had pulled up the wrong reservation. It was the same last name as me, but had a different first name. While she was printing the correct reservation, I said "Now I won't have to pull up the email confirmation, because I know that I reserved twin beds". She said, "I can do without your sarcasm". She NEVER apologized for her mistake. I don't think that I would stay there again, nor recommend it to a friend. There were other issues as well, like the parking fee, water was off for about 10 minutes in the room. The TV cabinet door would not stay back all the way, you would have to push it to enter or leave the bathroom. Read more
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A. Bradley
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Sep 2012
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Trip with friends
    Oct 7, 2012
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Typical French Hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    we had a pleasant stay when we stayed there from 18/20 May...Bienville was a typical French kind of hotel which was exactly what we were looking out for. The courtyard is such a beautiful place. The rooms were a bit old and wished we had a bigger window opening out on the courtyard, but otherwise everything was fine. The location is perfect ...very […] much in the French Quarter...walking distance to the famous Bourbon street and yet not so close to be disturbed. All in all we had a very good experience at Bienville and would love to stay there again in future. Read more
    Genuine Expedia guest review
    Other trip
    Jul 2, 2012
    rashna
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "comfortable and convenient"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    had a great time. great accommodations.
    Genuine Hotels.com guest review
    2 night trip in Jun 2012
    tony & caroline
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    nice quaint, great location but, noisy room unless you're on the top floor
    Genuine Hotels.com guest review
    1 night trip in Jun 2012
    A Traveller
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "Staff are GREAT!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Great location, wonderful staff. We were traveling with 3 children under 5, the staff were so very helpful. Only negative is the pool was sooo cold. But everything else was perfect.
    Genuine Expedia guest review
    Other trip
    Jun 22, 2012
    A Traveller
    US

    Bienville House - New Orleans
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    To get to our room we had to take the elevator to the fourth floor, go into a hallway that was open-air, traverse down a ramp and then cross a terrace area provided for three rooms. At the end of the terrace we had to open a door, step up one step to enter another hallway, go down six steps and proceed down the hallway, and go a short distance to our […] room. The room was so cramped that my husband stubbed his toe on furniture each time he tried to walk along his side of the bed. The bathroom was extremely small. There was a sink with no surface area to put toothbrushes much less anything else. The only towel rack was over the back of the toilet so to dry one's hands it was necessary to lean over the toilet. The floor level of the bathroom was six to eight inches higher than the bedroom floor and there was a swooping very short incline to negotiate into the bathroom. It was almost impossible to make the step without stubbing one's toe on the marble door facing getting in and then falling forward as one stepped out. We were thrilled to leave without physical injury. Room 416 and any others like it are not for the elderly. My husband is 80 years old. Upon leaving we were facing a 7 to 8 hour drive home, and we had to wait 20 minutes for the desk clerk to show up so we could check out. We have stayed in numerous hotels in New Orleans over our 30 years together and this was the worst room we've had. Read more
    Genuine Hotels.com guest review
    2 night trip in Jun 2012
    A Traveller
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Continental breakfast needs improvement, Few more choices for sweet rolls..muffins, etc.
    Genuine Hotels.com guest review
    3 night romance trip in May 2012
    A Traveller
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "Outstanding value in the French Quarter"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We stayed for a surprise overnight visit on our way back to Chicago from Texas. This was our first stay at the Bienville, and we were very pleased with our choice! This was one of the largest rooms we've stayed in, in the French Quarter, The room was immaculate. The staff was helpful, friendly and efficient, and the bell desk/valet service was excellent. […] Also, the location of the hotel, right on Decatur, was perfect for us--we were able to visit Jackson Square, the French Market & lower Decatur without having to deal with the crowds on Bourbon St. The only drawback was a somewhat outdated bathroom, but that's a minor issue. Overall an excellent value, and we'd definitely stay here again. Read more
    Genuine Hotels.com guest review
    1 night trip in May 2012
    A Traveller
    US

    Bienville House - New Orleans
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in May 2012
    A Traveller
    US

    Bienville House - New Orleans
    5.0 / 5
    Outstanding
    "Excellent Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Hotel and its location was excellent. Very near Bourbon Street and a number of excellent restaurants. Rooms are fairly small but clean and adequate. Bed was good. Would definitely stay there again.
    Genuine Expedia guest review
    Other trip
    May 22, 2012
    A Traveller
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Bienville House Review"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Excellent location, far enough away from Bourbon Street to avoid the crowds and noise, yet close enough to enjoy all that is New Orleans.
    Genuine Expedia guest review
    Other trip
    May 22, 2012
    Steve
    US

    Bienville House - New Orleans
    4.0 / 5
    Excellent
    "Great spot to stay in French Quarter"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The Bienville House is a GREAT place to stay in the French Quarter. Somehow, being in a traditional old style downtown small hotel made the side trips to all the shops, restaurants, and night spots in the area feel much more woven together into a seamless NOLA experience. I recommend it highly.
    Genuine Expedia guest review
    Other trip
    May 21, 2012
    Paul
    US
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