"Beautiful hotel, great decor & top shelf service"
Beautiful, well maintained, everything you needed and more. Staff was caring, handled their positions very well, all went above what was required or expected. Staff was friendly, made you feel valued and appreciated and very ThankFul for having your business. Ask for additional pllows were there in a second. With the building being as old as it was […] the decor was perfect! The cont. breakfast was nicely done each day with a lot of different items. Visiting the city of New Orleans was probably one of my best trips yet! Will go again and will stay at this beautiful hotel again that is for sure................... Read moreGenuine Expedia guest review
"Good value, great locatiion"
The quality of the breakfast on the first day was bad. However after that morning the rest of our stay everything got better. Great location, pleasant helpful staff. Would stay there again.Genuine Expedia guest review
"Great Location, Clean, Quiet"
Great location, nice room, overall very comfortable stay. Location is ideal to enjoy the French Quarter without the hussle of Bourbon Street. Everything is within close walking distance, and Frenchmen Street (a favorite for jazz) is a nice walk, and inexpensive cab ride back to hotel. Valet is pricy, but in and out was convenient and wait for car was […] not excessive. Only down side was breakfast....dont plan around eating at the hotel, and why would you anyway? You are in NO, and great breakfast places are blocks away....Overall, would definitely stay at the Bienville again if we planned another vacation to the Big Easy! Dont forget to try the candy store next door to hotel!!!!! Read moreGenuine Expedia guest review
"Great Family Hotel & can walk to Jackson Square"
I love old buildings/hotels and this one will not disappoint. Great location and an easy walk down the street to Jackson Square. The staff has always been friendly and my preschooler loved the cookies and lemonade they kept well stocked in the lobby area.Genuine Hotels.com guest review
Great hotel, would stay there again. Staff were very nice & helpful.Genuine Hotels.com guest review
It was a nice location right in the French Quarter. The hotel rooms are small and the bathrooms are very small. The wifi could be better but it was free. The staff were decent. I really liked that we were in the French Quarter. We were within walking distance of everything. The trip was very enjoyable!Genuine Hotels.com guest review
"Bienville House -- Close to shops and restaurants"
We had a good time, and the hotel was satifsying for the most part. However, our room was a WALK from the entrance; furthermore, it had NO windows. It was cold walking to our room, down long hallways, across balconies, etc. Kind of a weird location. Have stayed here before, and really liked it, but this room was a little short of very nice. We didn't […] ask much from employees, but they were all pleasant. Should be a warning that not ALL parking is ON SITE. Read moreGenuine Hotels.com guest review
"Fancy but not fancy"
The location of the hotel was amazing! Blocks away from Bourbon St. while still being far enough away to get a good nights rest. The staff was very accommodating and even let us park our car in their garage after we checked out. The issue for me is the price your paying and what you get. If this was a $100 night hotel I would give it four stars. But […] for the rate it charged and the condition the room was in, it just isn't worth the "fancy" price. If money isn't an issue, and your looking for location, then Bienville House is a great place. Read moreGenuine Hotels.com guest review
Upon check in, we noted that the pillow cases had obviously not been changed since the previous occupant checked out. The Housekeeper was very nice and replaced them, noting that the laundry hadn't come in the day before... The place needs a complete re-do. There was a lady by the breakfast buffet, I guess to make sure you only took one cup of coffee […] at a time, but aside from that, the staff was friendly and helpful. The price was more than double what we paid at the Omni for the extra night we decided to stay in NOLA. And the Omni has a well deserved 4 star rating. Read moreGenuine Hotels.com guest review
For the price we were a bit disappointed in the level of the hotel. It seemed a bit old and I realize its a historic building but....IT seemed like the general maintenance was haphazard at best. The rooms are small and extremely warm. We had a ceiling fan in one room which helped but the other did not and even with the temperature set at the lowest […] possible temp it was warm and never properly cooled off. Satalite signal never came in properly the TV kept having a digital pattern appear on the screen everytime we attempted to watch TV. Read moreGenuine Hotels.com guest review
Very nice hotel in the Quarter. Easy walking to everything. Nice rooms- very clean and comfortable. Excellent helpful staff.Genuine Hotels.com guest review
"Great Hotel for everyone!"
Great location! Great staff and very pleasant atmosphere.Genuine Expedia guest review
"Charming hotel with Old World opulance!"
Overall, I enjoyed my stay at the Bienville House. The "Old World" opulance of the lobby and room was quite lovely and their courtyard had a decided New Orleans feel to it with the brick, hanging plants and iron balconies. The staff were ok but as someone who works in the customer service industry, I have high expectations and I expect quite a bit […] when I stay in a place such as Bienville House. Being greeted by staff with a smile goes a long way however it is better to be acknowledged in the first place with a "How may I help you?" Both front desk staff and bellmen that I encountered during my 3 night stay needed to ramp up their enthusiasm and overall friendliness since it is will have a strong impact on a guests stay. One Bellman was too pre-occupied with texting to acknowledge me one morning and I noted he spent quite a bit of time with it each day. A female at the front desk failed to acknowledge me for several minutes while she worked on something else while I was waiting to check in. It is acceptable to say..."Good afternoon. Let me finish this and I will be with you in a moment." I did notice that the housekeeping staff that I encountered were very friendly and spoke to each guest who passed. I was impressed with their open smiles and friendliness. The bed was comfortable and soft with plenty of pillows. The complimentary breakfast consisted of only coffee, milk, juice and either a muffin or croissant. Pretty minimal. Read moreGenuine Expedia guest review
"Great time! Very helpful staff"
Enjoyed our stay and would return.Genuine Hotels.com guest review
"Perfect French Quarter Location"
Beautiful hotel. Perfect location in French Quarter. BUT, tiny bar directly across street had loud, rowdy patrons, screaming and fighting in the street til 3:30 AM!! Police actually showed up to calm situations couple times, but no help on noise.Genuine Hotels.com guest review
"Fantastic Hotel away from the chaos on Bourbon!"
The staff and service were wonderful! The only complaint is a serious one and that is the beds were lopsided and uncomfortable.Genuine Expedia guest review
"Holidays in New Orleans"
Could not have had a better experience! The staff went out of their way to make our stay special.Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
"Pretty hotel but.."
Very pretty hotel! Made the mistake of going through the French quarter ( bourbon) street to get there .. Tricky with so many people out and about! Also.. Use the public parking across the street .. We were scared our SUV would get dinged in small hotel garage. Also... Expected a better breakfast but... Guess there are plenty of food options nearby.. […] Overall.. Enjoyed our stay :) Read moreGenuine Hotels.com guest review
Fantastic location and fantastic staff. The hotel is absolutely beautiful in the perfect part of town. Not too far from Bourbon street, but far enough where you do not hear the all night partying.Genuine Expedia guest review
"perfect location and great bar across the hotel"
You could hear the noise from the street. Overall I was happy with the room, the bed was very comfortable and bathroom was very clean. Good coffee in the morning!Genuine Hotels.com guest review
"Charming boutique hotel"
This is terrific hotel if you are looking for a boutique hotel with character and comfort. Staff were pleasant and accommodating. Convenient location.Genuine Expedia guest review
"musty old smell"
Disappointed. When I read that one hundred people gave it four out of five stars I expected a pretty nice hotel. It was very small room, old musty smell that permeated the bedding, cheap thin towels and bedding like you find at Super 8. The extras like afternoon snack were just pathetic....store bought cheap cookies and lemonade mix? Why even bother?? […] The only nice thing I can say is the pool area is darling and the staff was very nice. If you are looking for a nice hotel room, look somewhere else..... Read moreGenuine Hotels.com guest review
"Beware of Interior Rooms"
Overall, our stay here was lovely with a few non-attributable glitches. The first was that I booked an interior room after reading reviews that they were very quiet. Beware, interior room = no windows-- my own ignorance in booking. It was also very small. Second, there was no hot water on the 4th day of our trip, the only day we had strict time restraints […] as we were booked for an 8 AM tour. We reported to the front desk at 7:10 that there was no hot water, and were told there was no problem with the water, just let it run. After I skipped the shower and my husband took a cold shower at 7:35, we received a call from the front desk that the pilot had gone out, the problem was fixed, and we should try for hot water in about 10 minutes. While the call and the service was appreciated, it was too late for us to get our hot morning showers. On the plus side, Cynthia at the front desk was terrific throughout our stay, always pleasant and chatting with us as we came and went, kindly and expertly answering all of questions about transportation in the area, etc--she was always a straight shooter. The location of the Bienville House right in the French Quarter can't be beat. I would stay here again, but in a different room. Read moreGenuine Hotels.com guest review
"Great location in New Orleans and thankfully quiet"
Great location, close to attractions and public transportation. The rooms were very nice. A little old, but clean and well decorated. The front desk staff was just great. Onsite parking was cheaper than a parking garage. Nicely arrayed free breakfast with lots of choices, cereals, yogurt, breads, fruit, etc. Wonderful wait staff. The downside was that […] the bell captain and staff weren't too sure about current events in New Orleans, in particular a disruption in the streetcar service, which we figured out on our own. The bar is not open every night, but they make up for it by the cost of the drinks. $$$. Room rates were moderate for New Orleans. We would definitely stay here again. Read moreGenuine Hotels.com guest review
"Absolutely the worst!"
Worst hotel experience I have ever had, the staff were rude and unhelpful, my room was freezing, I wore a sweater to bed & had the heat up to 80 must have be broke. The breakfast was no better than a motels & they messed up my reservation, apparently they did not know I was bringing my pet with me, treated me like I was trying to sneak her in and I […] had to pay a hundred & twenty eight for one night and she was not even aloud out of her crate in the room. ( that is not pet friendly ) ruined my trip & would never use or recommend. Read moreGenuine Expedia guest review
"Would definitely recommend"
The best location - walk to Jackson Square and just two blocks to Mississippi. All shopping in French Quarter steps away. Pralines made right on the corner. Wonderful staff to answer all questions. Pretty courtyard to sit in and relax. We were truly happy there.Genuine Expedia guest review
I stay in the city often and would stay here again. It's very close to everything in the French Quarter and the price is very reasonable. Absolutely loved my stay here!Genuine Hotels.com guest review
"I can do without your sarcasm."
Check in time starts at 3PM. Got there at 4PM and the lobby was crowded. Rooms were still not ready. Clerk asked for my name and I told her my first and last name. She must not have been listening because she asked me for my last name again. She found the reservation and printed it out. I filled out the guest information on the check in sheet and handed […] it back to her. She then went over the details of the room. She said it was a King bed room. I told her that was wrong. I had specifically reserved a room with two beds. She told me that was what the website had requested. I told her that I have a reservation for two beds and I can pull up the reservation on my I-phone. She then noticed that she had made a mistake. She had pulled up the wrong reservation. It was the same last name as me, but had a different first name. While she was printing the correct reservation, I said "Now I won't have to pull up the email confirmation, because I know that I reserved twin beds". She said, "I can do without your sarcasm". She NEVER apologized for her mistake. I don't think that I would stay there again, nor recommend it to a friend. There were other issues as well, like the parking fee, water was off for about 10 minutes in the room. The TV cabinet door would not stay back all the way, you would have to push it to enter or leave the bathroom. Read moreGenuine Hotels.com guest review
"Typical French Hotel"
we had a pleasant stay when we stayed there from 18/20 May...Bienville was a typical French kind of hotel which was exactly what we were looking out for. The courtyard is such a beautiful place. The rooms were a bit old and wished we had a bigger window opening out on the courtyard, but otherwise everything was fine. The location is perfect ...very […] much in the French Quarter...walking distance to the famous Bourbon street and yet not so close to be disturbed. All in all we had a very good experience at Bienville and would love to stay there again in future. Read moreGenuine Expedia guest review
"comfortable and convenient"
had a great time. great accommodations.Genuine Hotels.com guest review
nice quaint, great location but, noisy room unless you're on the top floorGenuine Hotels.com guest review
"Staff are GREAT!"
Great location, wonderful staff. We were traveling with 3 children under 5, the staff were so very helpful. Only negative is the pool was sooo cold. But everything else was perfect.Genuine Expedia guest review
To get to our room we had to take the elevator to the fourth floor, go into a hallway that was open-air, traverse down a ramp and then cross a terrace area provided for three rooms. At the end of the terrace we had to open a door, step up one step to enter another hallway, go down six steps and proceed down the hallway, and go a short distance to our […] room. The room was so cramped that my husband stubbed his toe on furniture each time he tried to walk along his side of the bed. The bathroom was extremely small. There was a sink with no surface area to put toothbrushes much less anything else. The only towel rack was over the back of the toilet so to dry one's hands it was necessary to lean over the toilet. The floor level of the bathroom was six to eight inches higher than the bedroom floor and there was a swooping very short incline to negotiate into the bathroom. It was almost impossible to make the step without stubbing one's toe on the marble door facing getting in and then falling forward as one stepped out. We were thrilled to leave without physical injury. Room 416 and any others like it are not for the elderly. My husband is 80 years old. Upon leaving we were facing a 7 to 8 hour drive home, and we had to wait 20 minutes for the desk clerk to show up so we could check out. We have stayed in numerous hotels in New Orleans over our 30 years together and this was the worst room we've had. Read moreGenuine Hotels.com guest review
Continental breakfast needs improvement, Few more choices for sweet rolls..muffins, etc.Genuine Hotels.com guest review
"Outstanding value in the French Quarter"
We stayed for a surprise overnight visit on our way back to Chicago from Texas. This was our first stay at the Bienville, and we were very pleased with our choice! This was one of the largest rooms we've stayed in, in the French Quarter, The room was immaculate. The staff was helpful, friendly and efficient, and the bell desk/valet service was excellent. […] Also, the location of the hotel, right on Decatur, was perfect for us--we were able to visit Jackson Square, the French Market & lower Decatur without having to deal with the crowds on Bourbon St. The only drawback was a somewhat outdated bathroom, but that's a minor issue. Overall an excellent value, and we'd definitely stay here again. Read moreGenuine Hotels.com guest review
Hotel and its location was excellent. Very near Bourbon Street and a number of excellent restaurants. Rooms are fairly small but clean and adequate. Bed was good. Would definitely stay there again.Genuine Expedia guest review
"Bienville House Review"
Excellent location, far enough away from Bourbon Street to avoid the crowds and noise, yet close enough to enjoy all that is New Orleans.Genuine Expedia guest review
"Great spot to stay in French Quarter"
The Bienville House is a GREAT place to stay in the French Quarter. Somehow, being in a traditional old style downtown small hotel made the side trips to all the shops, restaurants, and night spots in the area feel much more woven together into a seamless NOLA experience. I recommend it highly.Genuine Expedia guest review
The hotel is the perfect location in the French Quarter, walkable to almost everything. I loved that the hotel has some history to it, compared to the larger, newer hotels. It was beautiful, clean, and the staff was friendly and helpful. I will be back.Genuine Hotels.com guest review
"Would Stay Here Again"
Hotel was older but well-kept. It's in a good location and the staff was very friendly and helpful. We had seen other reviews and were concerned about noise from the street and the fire station which is across from the hotel, however, we did not have any problems with noise at all. They also provided a very nice complimentary breakfast of juice, coffee, […] bagels, danish and yogart. I would recommend this hotel. Read moreGenuine Expedia guest review
"Excellent customer service."
The desk worker Cynthia was excellent. Expedia only sent over the request for a room but did not mention that we needed a handicapped accessible room. When my parents, both of whom are in electric wheelchairs arrived, they did not have an available handicap room. Cynthia was wonderful and reworked things to accommodate us. Dewayne, the concierge was […] also very accommodating for my parents. They were great. Read moreGenuine Expedia guest review
"nice for a family"
A gracious experience. The hotel is close to the French Quarter but not in the heart/noise of it, so it was perfect for our family with children. The pool is more for lounging than swimming and it is very relaxing. The room had amenities of luxury hotels.Genuine Expedia guest review
The room was nice and clean but no window to the outside world. Other than that, it was a very nice place.Genuine Hotels.com guest review
"Cozy and Convenient"
Very cozy, extremely convenient to the French Quarter, charming setting, including pool areas/indoor plaza. Close to all attractions, but not too close to Bourbon Street. All conveniences availableGenuine Expedia guest review
"Great Hotel, Bad Neighbors"
The 4th floor of this hotel is open to the outside with very nice courtyards. At first we thought that this was a very cool feature to the hotel, that is until the hotel guests that spent the night out on Bourbon Street found their way to them at 2 in the morning. They were loud and obnoxious and my wife and I didn't get much sleep the 2 nights we were […] there. My sister and her husband had a room on the 2nd floor and no problems. So if you are going for a family outing and want to rest at night stay away from the 4th floor, but if your looking to hang out with a bunch of drunk idiots at 2 am then by all means. I will stay at the hotel again because it is nice and in a good location but I will not stay on the 4th floor. Read moreGenuine Hotels.com guest review
"Bad Times in The Big Easy"
What a disappointment! After booking months in advance with a request for a quiet room, we were given a room across from an elevator, next to an ice machine, across from a fire department, and on a busy street. Running the New Orleans Marathon after two hours of sleep was not easy! The staff members that we encountered were not only unhelpful, they […] were downright sarcastic and unkind. Have they ever trained for four months for a 26.2 mile race? Read moreGenuine Hotels.com guest review
"Hotel Bienville in New Orleans"
The Hotel is right in the French Quarter and easy to reach most sites within the French Quarter. Hotel parking is small but available at a cost. The Hotel was clean and the rooms were larger than some oter hotels in the area. Generally a good place to stay if you want to be near the action. The only thing that I did not lke is the soft beds. Too soft […] for me and did not give me good back support. Otherwise the hotel was great. Read moreGenuine Hotels.com guest review
"New Orleans and this hotel are a must do!!!"
We loved this hotel and it's history!! Just what we were looking for in our first trip to New Orleans. We won't stay any other place than this. Each morning after enjoying muffins and yogurt we walked to the Mississippi River and planned our day. Each one more fun than the last. The hotel is beautiful and easy walk to the 'crazy' attractions, food, […] music and fun!!!. Read moreGenuine Hotels.com guest review
"Great time in new orleans"
Great place and great location, central to river walk and burton streetGenuine Expedia guest review
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