"Royal Sonesta on Bourbon Street October 2014"
Nice Place, a little pricey but that's what being on Bourbon Street is all about. Great location right in the middle of the action. Always watch your back for beggars and potential bad guys cause that comes with the area.Genuine Hotels.com guest review
"Great overall: location, staff, amenities"
Great location, on Bourbon and near all the restaurants and bars we wanted to try. Closer to Canal than Frenchman street. Beds are small, so it was a tighter fit for all four of us in a double bed room. Our room by the courtyard was peaceful with a nice view. Beautiful pool (though it was too cold outside for us to go in). Nice gym facilities (one of […] our group used it everyday) and good breakfast in the restaurant downstairs. The front desk also let us split the hotel bill four ways and we could all pay at separate times depending on when we left the room (very accommodating for groups of friends). Would stay here again. Read moreGenuine Hotels.com guest review
"Overall very nice with a one disappointment."
Beautiful hotel. Very comfortable room. Clean, nice sized, well-appointed and equipped. Staff was pleasant and very helpful. Only disappointment - I wasn't able to connect to the internet and wasn't able to reach anyone at the front desk for assistance. Also - there seemed to be a short in the phone cord, so I wasn't able to use the voice prompts for […] a phone call to FedEx for a pick up and then was till charged 99 cents for the toll-free phone call. Read moreGenuine Hotels.com guest review
Hotel is overpriced for what you get. Small room, noisy street outside (no room available on quieter inside). No maid service on second day so requested towels, which arrived 7 hours later after a second call. Staff not very friendly with requests or questions.Genuine Hotels.com guest review
Great time, terrific facilities: marvelous restaurant and entertainment!Genuine Hotels.com guest review
"Bourbon Street Experience"
Fantastic stay right on Bourbon St. Friendly staff and amazing restaurants & entertainment. Clean, spacious room with first class furnishings. A little difficult to get to due to the blocking off of Bourbon St. and the $40 parking fee is a bit steep for hotel guests in my opinion, but overall it was a great stay. Pet friendly too!Genuine Hotels.com guest review
Great location... Somewhat noisy related to renovations underway. Overall great experience. Who Dat!!!Genuine Hotels.com guest review
"Nice hotel on Bourbon"
This was a lovely hotel. At check in, the desk clerk was very accomodating when I asked for a room in a quieter location. The parking valets were very helpful from the moment I arrived and until my departure. One of them took care to give me good directions to the interstate so that I could avoid local construction and street closings. The room was […] beautiful. Bourbon street is mostly fun, but it is noisy and the stench of vomit and other smelly things is inescapable. I only stayed here because the convention I was attending was here. Ordinarily, I would choose a place a few blocks away. Read moreGenuine Hotels.com guest review
"Would stay here again"
5 star location, 4 star amenities, 3 star room. Pricey but probably worth it.Genuine Hotels.com guest review
"NOLA in November"
The hotel is a little dated and has a few issues....but it's charm and location overcome that. Staff is friendly and efficient. I woulove definitely return.Genuine Hotels.com guest review
"Good location, but get a room away from Bourbon."
Great location, but Bourbon street is very noisy into the night...get a room away from Bourbon if you plan to sleep.Genuine Hotels.com guest review
At first sight, this hotel looks good,the chandeliers are eyecatching. On closer inspection, the decor is shabby and bedroom furniture mismatched. Breakfast on the first morning was poor. We asked for English breakfast tea but were served Earl Grey.The kitchen had run out of the tea we wanted but nobody bothered to say that a substitute had been served […] and would it be acceptable. I hate Earl Grey. When our omelettes finally arrived, they were lukewarm and served on cold plates. Very poor. Third morning, as my wife was getting dressed, a workman appeared at the window. The management forgot to warn us that work was being done that day. I reported it to reception but did not get an apology. We asked for a street view room but to see the street,you had to stand on a chair. We did not find that the street noise particularly bothersome,being on the fifth floor Sorry to be quite negative, so I will give thanks yo the lady who serviced our room and the gentleman at the concierge desk who knew everything The final gripe was that our room cards did not work one day. Read moreGenuine Hotels.com guest review
"French Quarter Getaway"
Its in the French Quarter, all one needs to know really. Everything was ok. The girl who was checking us in could use some people skills training, a tad rude, everyone else friendly.Genuine Hotels.com guest review
"Best of new orleans"
We enjoyed are stay at this hotel so much . That we will look for this hotel Where ever we go .Genuine Hotels.com guest review
It was a great spot on Bourbon St. just make sure you don't mind the noise on the outside rooms, it was not bad just remember they are parting all night. Staff was very friendly and helpful.Genuine Hotels.com guest review
If you like a run-down, Las Vegas style mega hotel with NO SERVICE, broken elevators, windows that do not close so it is extra noisy inside, nasty carpets, did I mention NO SERVICE - this hotel is for you! For the money they are charging I certainly expected much more. The photos they use are very misleading, you might notice that they only show public […] spaces.... Read moreGenuine Hotels.com guest review
"Location is prime, but living space is not"
An extended weekend in NOLA had ne in search of a well appointed hotel right in the heart of Bourbon Street. Mission accomplished. If i was offering a rating for location alone, this place gets a 5. You literally walk out the front door and into the heart of the city's nightlife. Unfortunately, the rooms are quite small. Granted, youre not going to […] spend a great deal of time there, but for the cost, there are better values just a few blocks away. Also, when given the choice of having a room right on Bourbon Street or "something a little more quite at night," and electing the latter, I didn't know I would be forced to staring out at a wall literally one foot from my window (absolutely no view of anything). This certainly didn't help make the room feel any less cramped. My recommendation: find a spacious hotel a few blocks away and save some dollars in the process. Read moreGenuine Hotels.com guest review
They painted our balcony railing early in the morning without notifying us and scared my wife to death when she opened the drapes. A heads up would have been nice. Other than that it was great.Genuine Hotels.com guest review
"Best workcation ever"
Our stay was awesome. We had so much fun. The Hotel staff was super, from the vallett to the maid! Room service took very good care of us. I have one suggestion. You may want to give each guest a set of ear plugs. Being there on business I had to be up at 6am and the street noise was just settling down. I no staying on Bourbon street for business sounds […] crazy but I have always wanted to stay at your hotel and this business trip gave me the perfect chance. Thanks for the super service!! Read moreGenuine Hotels.com guest review
This is an average hotel by any standard overcharging for its location- bourbon street. Compared to other big name hotel chains, this was an average experience. Not recommended at this price.Genuine Expedia guest review
Response by Royal Sonesta Hotel Thank you for your comments. We are very sorry that your stay at our hotel did not exceed your expectations, as we strive to do. Our staff works very hard to make each guest feel like they’re part of our extended family and with a hotel-wide renovation happening next year, we hope you will consider trying us again in the future for the experience so many others have enjoyed.
The only thing I can say was the wall paper was peeling off. The hotel look great very clean and nice room furniture I would stay againGenuine Expedia guest review
Response by Royal Sonesta Hotel Thank you for taking the time to bring this observation to our attention. Please know that an exciting hotel-wide renovation is planned for next year and will touch each room from top to bottom. We hope you that you will give us another try after the renovations, and on your future travels please consider our other Sonesta properties located in the U.S. and abroad.
"Terrific location!! Great accommodations!"
Beautiful hotel, right in the middle of all the fun activities. Staff is friendly and first-rate. Rooms are spacious and well-appointed. The young lady who delivered our coffee every morning was excellent, and very gracious.Can't wait to return!Genuine Expedia guest review
Response by Royal Sonesta Hotel Deb, reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share this delightful feedback on our hotel’s convenient location and dedicated staff, and we are so pleased that the Royal Sonesta New Orleans was able to meet your expectations. Please revisit us next time you’re in the Crescent City!
"Great French Quarter location!"
The Royal Sonesta was a great place to stay. It is located in the heart of the French Quarter which made almost everything we wanted to do in walking distance. The hotel staff is to be commended for their professional and warm services. The rooms are clean and nice. There is a safe in each room. The one downside is that there are not coffee makers in […] the rooms probably due to a PJ's coffee shop in the lobby. We went with friends and we sat out by the pool in the early evenings before we went out at night and there is a nice courtyard within the hotel that was a beautiful relaxing spot as well. The lobby sparked with crystal chandeliers and enormous bouquets of fresh flowers. Read moreGenuine Expedia guest review
Response by Royal Sonesta Hotel Pamela, thank you for choosing to stay with us at the Royal Sonesta New Orleans. We are glad that you enjoyed your stay, and we appreciate your thoughtful comments. Please know that we are listening to feedback like yours and will have in-room coffee makers coming next year with the completion of our hotel-wide renovation. We look forward to welcoming you back soon!
"Good location for night life."
Nice hotel and staff. Good location for night life but definitely not a place to bring children. Everything is in walking distance and flat rate to the airport.Genuine Expedia guest review
Response by Royal Sonesta Hotel Thank you so much for choosing to stay at the Royal Sonesta New Orleans and taking the time to share this valuable feedback. We are glad that you ultimately enjoyed your stay, and sorry you didn’t find the outside area more family friendly. For your future stays with us please know that there are 3 entrances to our hotel – Bourbon, Conti Street and the lower lobby via the underground parking garage ramp accessed from Conti or Bienville. Our concierge is always happy to suggest family-friendly activities in our city like a riverboat cruise or a visit to our award-winning aquarium, zoo and children’s museum. We hope to welcome you back soon.
"Noisy renovations, bugs, misleading information"
Hotel overbooked their standard rooms so when we arrived early in the day they made it sound like they were out of hotel rooms. They offered us a pullout couch, no bed in the room. With my daughter breaking into tears they found a room on the noisy second floor hotel while we had requested an inside room when making reservation. As a senior citizen […] I did not want to have a balcony overlooking the party goers. A few day before arriving we had called to reserve a refrigerator so that my nursing daughter could store breast milk. They said no problem but it would be $12.50 more a night, we said no problem. Got to the room and opened the mini bar to use as storage was greeted with 30-75 little bugs crawling all over the front and now all over her hands and arms. Called the front desk so they could help us out and they moved us to a very nice room which totally surprised us since we thought they were sold out. Needed a refrig and were told they didn't have any but would store for us that they then lost when we tried to recover it before leaving for airport. Read moreGenuine Hotels.com guest review
Everything was satisfactory except the valet service for parking!!!Genuine Expedia guest review
"Super stay on Bourbon Street"
Great location, classy, convenient self-parking with attached garage, right on Bourbon St though our room was quiet. Jessica at the desk was SUPERB! Walking distance to everything! Bellhop (can't remember his name) was super as well. Pool was quiet oasis from hustle and bustle of French Quarter!Genuine Hotels.com guest review
"Great times at Sonesta"
We enjoyed our stay at this hotel. The rooms have great beds and the views were nice. Service was spot on! Would go again.Genuine Hotels.com guest review
"Review of Royal Sonesta"
Booked a king room. Got a queen room with no explanation as to why. Remodeling project of oyster bar downstairs meant loud noises (jack hammers, etc) during majority of day.Genuine Expedia guest review
"Right in the middle of it!"
Hotel and staff are great! And you cannot have a better location. Got to stay in a room with a balcony overlooking Bourbon Street. Was really nice after a long day of walking around to be able to sit on the balcony and sip on some drinks and people watch. The strip club across the street provides ample entertainment and overall my stay was fantastic. […] Now if they can only do something about the smell of bourbon street they would have something spectacular, but i guess beer and urine will have to do. Read moreGenuine Hotels.com guest review
"Great Stay at Royal Sonesta!"
The hotel is absolutely stunning - be aware that this hotel is quite old, so the elevators and slow and my first ride on them scared me a bit, but then you just come to expect it. This hotel is ideally located on Bourbon street, yet my room faced the back and was sound-proof!I was traveling for business, so I appreciated that. Only complaint that my […] room was not available (on a Wednesday) until after 3:30. I had arrived early and was hoping it might be ready, but was frustrated when it was not ready after the check-in time. Read moreGenuine Hotels.com guest review
"Nice hotel and great location"
Everything was great except the water heater. Had to take a slightly cold shower on my second night.Genuine Expedia guest review
Too loud. Music from club outside didn't stop until 2:30 am.Genuine Expedia guest review
Wonderful, lots to do and see. Great food and 1st class staff.Genuine Expedia guest review
Response by Royal Sonesta Hotel Theresa, thank you for taking the time to share such delightful feedback. We look forward to welcoming you back again to the Royal Sonesta New Orleans.
Have stayed here many times over thirty years. Obvious Bourbon Street location and very comfortable bed, bath and room. Three complaints: 1. could not check in until four thirty. 2. Ipod socket on clock radio was broken. 3. Their restaurant Desire was under renovation so it was closed and the lounge that was open was unacceptable to visit due to very […] loud constant banging. Read moreGenuine Expedia guest review
Loved the hotel. The location was perfect. The staff were so friendly and helpful. I would go back to this hotel. We had a great experience there.Genuine Expedia guest review
"Great Location, Cramped / Tired Room"
While the hotel is definitiely in "the" location and the lobby is beautiful and the staff was very nice, the room itself was old, and cramped. The bathroom in particular was small for a hotel of that size and nature. The room needing new paint, new carpet and new matching furniture. Would not stay here again.Genuine Hotels.com guest review
Great & convenient location! We were concerned about noise level since its right on Bourbon St but it wasnt an issue at all!Genuine Hotels.com guest review
"A little gem in in the city."
After reading other reviews about noise, we asked for a quiet room and were very pleasantly surprised. As airline crew we have a fair idea about hotels and would recommend this establishment. The rooms are not boring, sterile, hotel chain boxes. They have character and are clean and well equipped. Our room at the back of the property was well soundproofed. […] The staff were also exemplary, which was an important factor in our appreciation of this hotel. Thoroughly recommended. Read moreGenuine Hotels.com guest review
"Nice, but air conditioner not working"
Nice hotel. But it was extremely hot in all of the common areas, like perhaps the air conditioner was not working. Also, one of two elevators was not working, so wait times were increased. Great location within the Quarter though. But, we were disappointed to spend so much money and have the discomfort of heat within the hotel.Genuine Hotels.com guest review
"Great place to stay on Bourbon street"
Friendly staff, clean rooms and a simple yet elegant feel. Has a small but nice and clean pool with adjacent bar. The jazz room had a cool burlesque show one night. Great location within walking distance to everything in the French Quarter.Genuine Expedia guest review
The key card access did not operate to the balcony pool area. I notified the front desk. They said they were not aware but would work on it.Genuine Hotels.com guest review
"It Was Beautiful"
We both thought it was a nice place would go back.Genuine Hotels.com guest review
"Heart of the "Big Easy""
Anyone wanting to experience all New Orleans has to offer and be in the middle of it all should think about staying here. Be prepared, you are in the middle of the French Quarter and it can and will get noisy and crowded. But location wise, it's a great area. Everything within walking distance. Hotel staff is very courteous and know how to cater to […] their guests. Read moreGenuine Expedia guest review
"In the middle of LOUD Bourbon Street!"
If you want to be in the middle of a party, this is the hotel for you! We felt like a jazz band was in our hotel room at 2:00 am. We were on the newly renovated third floor. Our friends stayed on the other side of the hotel and had a great nights sleep. We also found a baby lizard crawling around in the bathroom, so i was unsettled as I was always looking […] for a mom or dad lizard to show up. Weird. Also, the entire hotel smells a little like Bourbon street... Boozy party. No thanks. Read moreGenuine Hotels.com guest review
"I picked the wrong room thought balcony would be"
needed to stay on 7th-9th floor 2nd floor to loud can't sleep when it's time. Love the Royal SonestaGenuine Expedia guest review
Great Hotel. Would Come Again.Genuine Hotels.com guest review
The area of the hotel where we were placed could have used a little rehab. Definitely not like the pictures we saw on the website. I understand that part of the hotel has had a redo in the rooms. That must be what the pics are from. However, for location it can't be beat. The staff were helpful and the public areas well maintained.Genuine Expedia guest review
"Royal Sonesta is the place"
I loved my stay at the Royal Sonesta. It was our fist time in New Orleans and we wanted to be on Bourbon St. Great location, and you can walk to all the good places to visit. The hotel staff is very friendly and the front desk treated us like we come there all the time. Rooms were cleaned every day, and to our request. I definitely would stay again. […] Thank you. Read moreGenuine Hotels.com guest review
The hotel was perfect. The only complaint was the noise from Bourbon street. The loud music went on until 5 a.m.. I would most definitely return, but I would stay on the side far away from Bourbon street.Genuine Hotels.com guest review
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