"Great Location, Great Hotel."
Hotel is in a great location, in the middle of everything. We did have an issue with our room. Although it faced Conti, and seemed away from the noise, it picked up the bass coming from the live band on the corner. Even with a noise machine, I could hear it until 4 am. We asked for a different room, and we were upgraded to a courtyard balcony, which […] was very quiet. I am not sure if other rooms facing the street had a noise issue, or if it was just the location of our room and the acoustics on the street, but the hotel handled the situation beautifully. One of the best Jazz clubs in the Quarter, as well as one of the best restaurants is in the hotel, which was also nice. Read moreGenuine Hotels.com guest review
The hotel feels tired. Great location! Good service. We had two rooms. The bathroom in one room had no counter-space and was very small, the bathroom in the second room was a little bigger and did have counter-space. I would definitely recommend the hotel to someone who has not been to NOLA...you definitely want to stay in the French Quarter, and this […] hotel is a great place...right in the middle of the action! Read moreGenuine Hotels.com guest review
"NEVER EVER AGAIN book with hotels.com!!"
I will NEVER use Hotels.com again!! Our room was about the size of most closets and had one tiny window looking at rooftops. Bathroom was so small there was literally no place to put toiletries. We were charged $100 extra in case we had incidentals. We had to request a coffee maker. Who knows what that cost?? All for 'saving $15 per night by using hotels.com […] offer. Full price would have been far better! On the positive side, the staff was excellent, hotel one of our favorites. This was not a busy weekend for NOLA and should have had better accommodations. Read moreGenuine Hotels.com guest review
"In room coffee"
You need in room coffeeGenuine Hotels.com guest review
"Can't beat location, hotel amenities and service!"
Excellent location and service! My husband and I had wonderful time walking around the French Quarter and to fabulous restaurants! The hotel was decorated beautifully for Christmas! We are looking forward to our next stay at the Royal Sonesta!Genuine Hotels.com guest review
my stay was realy goodGenuine Hotels.com guest review
"Won't be back"
Big disapointment. Rooms were incredibly old. They are NOT rooms of a 5 star hotel. Service was mostly ok, but with some unacceptable inconsistencies. Needless to say, this was our first and last stay for our family in this property. We had other least expensive but 5 star properties nearby where we could have stayed, but preferred here to try it (we […] regularly visit NOLA for pleasure), and seriously regretted. This is just a party hotel. Read moreGenuine Hotels.com guest review
"Great hotel in the middle of it all"
Hotel was crowded (Sugar bowl weekend) although clean and the staff friendly. The location is right on Bourbon Street so if you are looking to be in the middle of all of it, this is the place for you. Would go back.Genuine Hotels.com guest review
"Royal Sonesta New Orleans"
Very nice hotel with excellent service in a great location.Genuine Hotels.com guest review
5 star hotel 5 star serviceGenuine Hotels.com guest review
We were treated unprofessionally. They moved our lugages to a different room while we were gone for dinner. They won't even apologized for their fault and even deny us of entrance to the new room because the carpet was wet. We have to argue with them to let us in the room where they put our lugages.Genuine Hotels.com guest review
"Christmas at the Royal Sonesta"
I had stayed at the RS many years ago and was delighted to come back and find it as good as I remembered. The service was excellent; the food outstanding and the Christmas decorations were beautiful.Genuine Hotels.com guest review
"Meh. Very mediocre. Expected more."
First time in 30 years of business travel that I asked for a late checkout (which I don't do that often) and was declined. No reason given. Also, room was cramped and small. Overall, very mediocre experience. Probably will try something different next trip.Genuine Hotels.com guest review
"Easy New Year's in the Big Easy"
Location was great for partying on New Year's Eve or any holiday in the French Quarter. Service was excellent overall.Genuine Hotels.com guest review
"French Quarter Getaway!"
After many trips to New Orleans this was the first time I stayed in the French Quarter. Great location, great service and would definitely stay here again! Hotel staff was friendly, helpful and nobody had their hand out. Valet parking was handy with easy access to your car. We went out daily and never had to wait more than 2 minutes for my vehicle.Genuine Hotels.com guest review
"Great location with beautiful rooms"
Hotel was maintained well and the rooms were clean and comfortable. The best part is that check out is at 12pm. The downfall is that we had maid service knocking on our door at 8:30am trying to clean our room for the next guests and We still had a few people in our party sleeping. We felt rushed . Other than that the service was excellent.Genuine Hotels.com guest review
Great location and beautiful hotel. Gym is a tad lacking, but you probably aren't going to New Orleans to work out.Genuine Hotels.com guest review
"Royal Sonesta's great"
Bourbon Street's noisy - everyone knows that and the Royal Sonesta is right on Bourbon Street. We could see the nightly revelers from our window, BUT, noise was never a problem. Could not hear the party so that coupled with the hotel's location in the French Quarter made for a great 4-day stay. Staff was very helpful. Overall, a great experience and […] I would recommend it to anyone wanting a prime experience in the Vieux Carre! Read moreGenuine Hotels.com guest review
Hotel staff always went above and beyond expected service. Located right on Bourbon Street was great. Our rooms faced the courtyard, as requested, so we did not have the Bourbon Street noise. Being an older building, the only "complaint" was interior noise was not "blocked" - easy to hear people walking in hallways and doors "clunked" when closed. Had […] a wonderful time there with our family. Everything was in walking distance and, if not, only a short taxi ride away. Read moreGenuine Hotels.com guest review
This Hotel is right on the right part of Bourbon Street. The staff was very helpfull. We would stay here again.Genuine Hotels.com guest review
it was enjoyable the room was clean, staff was accomodating. The upgrade to an interior room off of the patio was very nice, too mbad we didn't bring our swimsuits!Genuine Hotels.com guest review
"near perfect holiday visit"
Outstanding. Convenient, beautifully decorated for holidays, great club floor and staff, PJs is perfect addition. Room is very nice. You really don't miss a beat. One exception club room keys did not work in the elevators and room keys wit working for both of our rooms by second day into our four day stay. Needs to be addressed.Genuine Hotels.com guest review
"Comfortable and fun !"
Great comfortable hotel in the middle of French quarter, right in the middle of Partying Bourbon street. If you are looking for peace and quiet, this is not for you! We loved the restaurant, "Revolution", and the pool was heated in winter. Jazz club was also happening at night. We had a great Time!Genuine Hotels.com guest review
"Lovely Old Hotel, But A Little Loud"
If you want to be on Bourbon Street, this is an ideal location. We are not 20-something's though, so we requested a quieter room. We never heard a peep out of Bourbon Sttreet, but because the hotel is older, we heard everything else -toilets flushing right above us, doors closing (or slamming) in the hallway, showers turning on, etc. I do know the front […] desk has complimentary ear plugs though-they gave us some when we checked in. Now, not much of this bothered me - I appreciate that I was in an older building and I like the New York-type of environment, so I wasn't too aggravated. Either that, or I was too tired to care. Lol! They do have balcony rooms for those that want to be in the action on Bourbon Street. The staff, when we interacted with them, could not have been nicer. We brought along my 5 lb pup, who pranced through the lobby each day, and the staff always greeted us with a pet or a smile. Lots going on in and around the hotel, gearing up for a bowl game, a wedding and who knows what else- all handled with friendly faces. If you choose to bring your dog, be prepared to walk him/her at least two blocks to a patch of bushes-we never found anything closer (maybe you will). We weren't given much help in this area. That's the only caveat I can offer. Overall, i would rate this hotel a 4.5, because it's much older, and it's showing its age. But that's also part of the history and charm. The lovely lobby and fabulously-dressed staff added to the grandeur of the hotel. Read moreGenuine Hotels.com guest review
"annual Xmas trip"
ExcellentGenuine Hotels.com guest review
"Great Location, Very Nice Hotel"
Overall our stay was great. The Hotel staff was very helpful and the hotel is very well maintained though obviously older. My only VERY MINOR suggestion is that they could offer coffee in the room as many hotels do today. It was a hassle having to throw on clothes to go down to the café for just coffee.Genuine Hotels.com guest review
"Royal Sonesta date"
My husband and I were able to enjoy the hotel and bourbon for the night while our son was at his paw paw's house. We had such a wonderful time in New Orleans and at the hotel. We were very excited to see the Christmas decorations were still up and were able to enjoy them also. We even got lucky and missed the rain! Thank you for a great stay.Genuine Hotels.com guest review
Stay was great. Hotel staff was perfect right down to loving our lab.Genuine Hotels.com guest review
"beautiful Christmas atmosphere !"
We stayed at the Royal Sonesta while celebrating our 31st wedding anniversary. The hotel and staff were wonderful - great service..impeccable room..beautiful CHRISTMAS decorations everywhere ... No complaints AT ALL. Had always wanted to stay at Royal Sonesta and glad we did ! Very convenient location in the French Quarter and can walk everywhere - […] - Read moreGenuine Hotels.com guest review
Everything was greatGenuine Hotels.com guest review
"Great hotel...central to everything."
I had a great time!!! My room was incredible!!! The staff was great!!!Genuine Expedia guest review
Response by Royal Sonesta Hotel Kesha, thank you so much for choosing to stay at the Royal Sonesta New Orleans and taking the time to share this valuable feedback on your comfortable accommodations and outstanding staff. We are glad that you enjoyed your stay, and we look forward to welcoming you back soon!
"Older but nice hotel"
Great location in the middle of everything in the French Quarter. Staff were friendly and accommodating. Rooms are super small with tiny bathrooms but lovely linens and toiletries. Hotel bar makes nice stiff drinks and the ambiance is quite nice.Genuine Expedia guest review
"On Bourbon Street- Busy"
We have stayed here before. We enjoy being on Bourbon Street and being able to see all the activity from your hotel front door or better yet, the balcony. However, if you are looking for a quiet hotel area this is definitely not the hotel for you. It will get very noisy outside. The hotel staff are very helpful and professional.Genuine Expedia guest review
Great time - Be careful to not go off of the main streetsGenuine Expedia guest review
"Great Place/Great Location"
Loved Royal Sonesta. Great room with balcony over looking Bourbon St. We appreciated being moved from a side street to the front street. Unplanned parade by U of Louisiana-Lafayette was an added bonus. Great having the Music Legends Park across the street & PJ's was great for a quick breakfast or late snack. Convenient on foot to all things in French […] Quarter & close to street cars. Read moreGenuine Hotels.com guest review
"Beautiful at Christmas Time !"
had a lovely time - staff was very friendly from the Valet to the front desk. Have always wanted to stay there ! Will book another visit.Genuine Hotels.com guest review
Great hotel, great location.Genuine Hotels.com guest review
"Royal Sonesta, New Orleans, LA"
The Sonesta is in the middle of the action, but a close walk to the best restaurants. We walked Royal Street to Jackson Square and back along the River Walk. We had a wonderful time and loved the Christmas décor at the hotel. We took a city tour and took a taxi to spend an afternoon at the World War II museum.Genuine Expedia guest review
Response by Royal Sonesta Hotel Patricia, thank you so much for choosing to stay at the Royal Sonesta New Orleans and taking the time to share this valuable feedback of our convenient location, dedicated staff, and how much you enjoyed the holiday decor. We are glad that you had a wonderful experience in New Orleans, and we look forward to welcoming you back soon!
"Anniversary in the French Quarter"
They are going through a renovation, but the service was great, the location is the best, and they upgraded us to a room with a balcony over the courtyard pool. It was a great place to celebrate our wedding anniversary.Genuine Hotels.com guest review
"Bourbon. Street and Blues"
Excellent jazz rooms dining and locationGenuine Hotels.com guest review
I have always hear how friendly folks are in New Orleans. That was not the case with the Royal Sonesta. In fact, the desk clerks were cold and bordering on rude. In addition, I had booked a room with a King size bed. I know hotels sometimes can't give you what you booked, but they put me in a queen size room with no mention of the downgrade. The hotel […] is on Bourbon Street - so be prepared for a lot of noise late into the night. Read moreGenuine Hotels.com guest review
We had a great stay. We would recommend to others and come back again.Genuine Expedia guest review
Response by Royal Sonesta Hotel Thank you so much for choosing to stay at the Royal Sonesta New Orleans and taking the time to share this feedback. We are glad that you enjoyed your stay, and we look forward to welcoming you back soon!
"Not terrible, but not 4 Star"
We just returned yesterday from our 4 day stay at the Royal Sonesta. When we arrived, the lobby was decorated for Christmas with class. Very impressive, however........(Please note, our group had 2 rooms) 1-Went to use our electronic keys after we got up to both our room on the 4th Floor and the keys did not work. Luckily there was a security person […] available and he let us in. Note: this happened twice to both rooms in 4 days. Just a small irritation. 2-When we looked at our room, it was clean, until we opened our curtains and looked out the windows. Windows have not been washed in a really long time, it was on the outside and pretty gross (Room 4288) 3-The TV would work and then cutout, this happened constantly, making it very hard to watch any TV show. 4-The toilet was so loud, that if you got up and used it at night, you did not want to flush it. It would wake up anyone else in the room. 5-The other couple we went with, had to go down to the front desk on two different days and ask to have their room cleaned, and 1 other time to request towels. 6-Water pressure was very poor 7-Usually most hotel rooms have a coffee pot in the room or at least complimentary coffee in the lobby. (not here) 8-Elevators were slow and I only found one set to use (bank of 2) I decided to get brave and use the stairs, but every time I used them, I ended up in the service areas of the hotel. Read moreGenuine Expedia guest review
Response by Royal Sonesta Hotel Scott, thank you for taking the time to share these observations. We are very sorry that your recent stay with us was not better. Please know that an exciting hotel-wide renovation is planned for next year and will touch each room from top to bottom, including the plumbing, TVs, and room key system. Complimentary in-room coffee makers are available by request from housekeeping, and coffee is available for purchase from our downstairs PJ’s Coffee Café or through room service. Two of our elevators have just been modernized to help them travel much faster for guests’ convenience. We hope you that you will give us another try after the renovations.
"King bed vs what we received"
I upgraded and paid for a king size bed. When we arrived at the hotel we were given a double bed room and told we can move tomorrw into a king room. Ok they did move us. Then one day we left our room around 10 am came back just before dinner yo find our room had not been cleaned. We went to to front dedk and asked that our room be cleaned. We went to […] dinner came back and our room still was not cleaned so we called the front desk again. They came within 15 min. We also lost perscription sunglasses during the move. We asked if any they had been found. All in all we like the hotel. Read moreGenuine Expedia guest review
Response by Royal Sonesta Hotel We apologize for the inconvenience of not being able to accommodate your requested room type and for the level of service you received from members of our housekeeping staff during your stay. This is certainly not indicative of the manner in which we intend to operate our facility. Our hotel strives to exceed guest expectations by providing the highest level of customer service possible, and in your case we fell short. We hope you will consider trying us again in the future for the experience so many others have enjoyed.
I didn't like the fact I paid for a king bed room and I got a double queen handicap room. My wife was very disappointed about thatGenuine Hotels.com guest review
"Bring your earplugs"
If you're interested in getting some sleep while in New Orleans, this is not the hotel for you. If you've never been to New Orleans, you may be attracted by the Bourbon Street address. Don't fall for the ploy. There are much better hotels in the Quarter with better locations. Although clean and with nice room amenities (soaps, robes, etc.), the hotel […] is nothing special. Our 5th floor room was small with a tiny window that was 6 feet off the floor. You couldn't see anything but the sky. I'm sure there are better rooms, but as I have experienced in the past, Expedia customers with discounted rooms are often downgraded to the worst rooms in the hotel. Every noise from the hallway, neighboring rooms and the street was audible in the room. Without earplugs, sleeping would have been impossible. Having previously experienced the drunken excess that the French Quarter exudes on a Saturday night, we ventured to the warehouse district for a fantastic dinner at Cochon. It was a nice walk from hotel on a perfect December night. Read moreGenuine Expedia guest review
Location is great and staff are nice. The hotel is not priced right for the room conditions. I feel it is overpriced for that reason.Genuine Expedia guest review
Response by Royal Sonesta Hotel John, thank you for taking the time to share these observations. Please know that an exciting hotel-wide renovation is planned for next year and will touch each room from top to bottom. We hope you that you will give us another try after the renovations.
"Weekend in the Big Easy"
We had a wonderful stay - 2 nights at the Royal SonestaGenuine Expedia guest review
Response by Royal Sonesta Hotel Scott, reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share this delightful feedback, and we are so pleased that the Royal Sonesta New Orleans was able to meet your expectations. Please revisit us next time you’re in the Crescent City!
"Expected More for The Price"
Dowdy décor. Embarrassing workout room. Low water pressure. Small closet. No minibar key provided at check-in. Bar closed at odd hours. Renovations going on though, of course, not disclosed until you get there. Whole place needs a major overhaul. Will not stay there again or recommend it.Genuine Expedia guest review
Response by Royal Sonesta Hotel We are very sorry that your recent stay with us was not better. Thank you for taking the time to bring these observations to our attention. Please know that an exciting hotel-wide renovation is planned for next year and will touch each room from top to bottom, including the fitness center. We are certain that you will be very pleased with the results when it is complete, and we hope you that you will give us another try after the renovations.
Wonderful location and overall great experience! Highly recommend it.Genuine Expedia guest review
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