I was allowed an early check-in, at around 8:30 am, and then when I ask for a room-move it was promptly arranged. I was also given a late check-out at 12 noon.Genuine Expedia guest review
"Great Location David Jones right outside"
Loved the location and very happy with the fantastic upgrade. Thank You.Genuine Hotels.com guest review
"Excellent Central Brisbane Hotel"
Fantastic location and wonderful service from staffGenuine Expedia guest review
"Heart of Brisbane - Value for Money"
A truly positive experience! We decided to stay at the Hilton Brisbane International as it is right amongst the shopping district of the Queen St Mall and central within the Brisbane CBD and close (within walking distance) to Brisbane's major tourist attractions such as South Bank. We had a party of 4 people staying at the hotel and upon check-in the […] reception asked where we were from and upon hearing that two of our guests were visiting from the USA gave us a complimentary room upgrade to rooms with better city views. The rooms themselves were very clean and comfortable, with more than enough space for the two adults in each room. We had our car valet parked for the evening - a little expensive at $55 p/n, however when one considers parking in general in the CBD this wasn't too bad and the service from the valet and concierge was exceptional! As our time came to an end we were not quite done with our shopping in the mall and asked concierge to hold our bags for an extra hour or so - the staff were pleasant and more than happy to accommodate our request despite having checked out. When we finally left the hotel, one of a party accidentally left their mobile phone on a chair in the concierge waiting area, we were no more than 5 minutes down the road before a phone call was made by the hotel to ask if we had left it behind. We sincerely appreciate the honesty and quick response by a concierge member, Benjamin. Overall our stay at the Hilton was pleasant and would stay again. Read moreGenuine Expedia guest review
'Room comfort' only gets a 3 because the mattress was much too soft for anyone with a back problem.Genuine Expedia guest review
The stay in Brisbane at Hilton was amazing! From the very beginning staff were very welcoming, and the standard of the hotel was excellent.Genuine Hotels.com guest review
"Customer service was exceptional , beautiful room"
The whole experience was a please not experience. It was a wonderful hotel nothing was to much trouble. It was our wedding anniversary and it was like my special day I felt so relaxed and like I was on my honeymoon again. Absolutely fantastic. Excellent customer service and that is a big plus from us as it makes you feel welcome . The room was a upgrade […] and was beautiful and very clean. Everything is there for you and is done to a very high standard. The hotel is central to all amenities. Read moreGenuine Hotels.com guest review
Brilliant hotel, checked in 3 hours early with no hassle whatsoever. Food was amazing, staff were excellent. Only gripe was the noise, it reverberates right up the atrium so it was like trying to sleep with a large, noisy party going on outside the room. And I'm a heavy sleeper! But other than that it was good.Genuine Expedia guest review
our stays at this hotel are always excellent.Genuine Hotels.com guest review
"unexpected upgrade AWESOMEservice bed huge comfy"
very nice the Hilton is in the best position in the city everything is so close i would recommend it to anyone they have great online specials and the service is awesome :-)Genuine Hotels.com guest review
The hotel is in a fantastic position right in the heart of Brisbane and Queen Street mall. You can shop to your hearts content. You just catch the lift down and you walk out into the mall. The beds are super comfy as well. We only ate breakfast there so not able to comment on the bars and restaurants. We would definitely choose to stay at this hotel […] again due it's central location. Read moreGenuine Hotels.com guest review
The best bed we have slept in and the pillows were fabulous. Will be back. Never ate in the restaurant, for such a good hotel we thought the meal selection could of been abit more up market. But easy access to the Pier thou.Genuine Hotels.com guest review
This hotel is fantastic since it was done up the check in went without a hitch when we got to our room is was lovely,we had a meal in vintage it was lovely and when they brought us two macaroons with happy wedding anniversary on the plate it was so lovely,the bed to sleep in is so comfortable then we woke up for breakfast is was bloody gorgeous,I would […] definitely stay at the Hilton again Read moreGenuine Hotels.com guest review
"Excellent all the way"
I must commend the Hilton Brisbane staff again, as they know how to look after someone. Especially Tegan from in room dining, top notch job, you deserve a payrise!!Genuine Hotels.com guest review
"The Hilton Brisbane - great place to stay!"
The location of the hotel is excellent - really handy to all the CBD offers and close to the restaurants on the river. The Hilton staff were friendly and helpful - early check in was great. Our room offered a peak of the river and was clean and comfortable. Will be backGenuine Expedia guest review
"Luxury Relaxation in Brisbane CBD"
Location is perfect for shopping and we walked over the bridge (10 mins) to the Lyric Theatre for a Performance. We upgraded to a Club Floor and the attention in the Lounge was superb, but a little crowded. After the theatre we stopped at the bar for a drink and found the service to be a little slow and had to ask for nuts, but ambience terrific. Buffet […] breakfast was wonderful and all staff very attentive. Terrific, special overnight experience. Read moreGenuine Expedia guest review
"Excellence all over"
It ws as always perfect in every way!Genuine Hotels.com guest review
"Thanks to all concerned."
I had a most enjoyable stay. The staff at reception, lower ground, bar, restaurant and the room tidying teams were all fabulously attentive and I was impressed. The staff who attended to the dinner in the Ballroom were first class. This is an easy Hotel to get around, access is great from the Queen Street Mall and the Irish Bar underneath is also very […] friendly. We had a most relaxing three nights and would be more than happy to make it a regular and recommend to friends. Thanks to all of you. Read moreGenuine Expedia guest review
The Hilton in Brisbane is just fabulous. My husband and I spent a night there however decided that because it was so amazing spent another night. The staff were great, the food was great and the hotel itself was spectacular. The lifts are amazing. We definitely recommend this hotel. A little pricey but definitely worth it.Genuine Hotels.com guest review
"Faulty towers at the hilton."
Very average service by inexperienced and apathetic staff.Genuine Expedia guest review
best location in town right in the mall and close to all things in the city worth the extra moneyGenuine Expedia guest review
"Brisbane business trip"
The Room was good, however, the bathroom is far too smallGenuine Expedia guest review
the hotel was ok nothing too special getting a free bottle of water for a $300plus room shouldn't be a perk good locationGenuine Expedia guest review
WONDERFUL STAY VERY FRIENDLY AND HELPFUL STAFF. NO COMPLAINTSGenuine Expedia guest review
There was a lot of water hammering very audible throughout the nightGenuine Expedia guest review
Staff very helpful. Very nice room. Super comfyGenuine Hotels.com guest review
"A perfect holiday"
Staff were ahppy, courteous and obliging. The hotel was ideally situated, with back entrance right onto the centre of the Queen St Mall. Easy walk to the station and river area. Lots of eating and coffee places handy. Couldn't fault our stay.Genuine Expedia guest review
Had a great stay. Service is superb and efficient. Highly recommendGenuine Expedia guest review
The bed configuration we booked, two double beds were not available. However the hotel provided a fold out bed and complimentary club access and room service in lieu. We were very happy.Genuine Expedia guest review
Upon arrival the front desk upgraded us to exec level. They were so friendly and helpful. Room immaculate.Genuine Expedia guest review
Very happy with all aspects,In the centre of CBD but no traffic noise.Genuine Hotels.com guest review
"Awesome, would definitely stay again"
Hotel staff bent over backwards to assist and really went that extra mile. The room was beautiful and bed was so comfy along with the pillows. Loved it. Breakfast was absolutely amazing. Would definitely stay again!Genuine Expedia guest review
"The best location"
The location was excellent! 2minutes to Meyer centre and 5 minutes to the station. The room was very spacious and the bed was very comfortable. We will definitely stay there again. Only one small negative thing was every time when we went out we had to use two elevators.Genuine Expedia guest review
"My stay at HIlton Brisban"
I enjoyed my stay- service was fantastic. the only downside was the fact the i couldnt charge my iphone 5 because staff didnt have a charger and i couldnt sleep because the aircon in my room was very loud and i couldnt switch it off because my window didnt open.Genuine Expedia guest review
"Some might find it ugly"
I stayed 5 nights for a conference. Wi fi $29/day and barely worked. Air con too cold. I really like hotels where you dont have to crawl under a desk to plug in computer etc - this was not one of them. Husband was there for the first night to see the Brisbane triennial (which was great) but it would be hard to describe the hotel as a romantic destination. […] The design is strangely sterile, especially the atrium bar area. A colleague commented that if you put wire around around the central walkways it would look very much like a prison. But I quite liked it in the end and the glass lift is great. The hotel is in a good location, short walk to the Eagle St Warf, the gallery and mall. Read moreGenuine Hotels.com guest review
SatisfiedGenuine Hotels.com guest review
"Good location poor value for money"
The Hilton is in a great location - in the centre of shopping and a short walk to the river precinct for ferries and restaurants. Conceige staff were very friendly and helpful. Hotel restaurant rather basic - had dinner there one night but wouldnt return. We were offered an upgrade to the Executive Floor for $75 per night which we accepted as mostly […] when we travel overseas we take this option however it was not worth it - we had prepaid for a full breakfast and were told this was available in the Club Lounge but when we arrived we had some fruit and juice and asked if we could order some hot food only to be told that would be extra! There were some drinks available and light food but again rather basic. Internet was only free if you used the hotel computer in the lounge even though we were told if we logged on to our own devices this would be free. Advice - good location - poor services for cost! Read moreGenuine Expedia guest review
OutstandingGenuine Hotels.com guest review
"Good Quality Hotel Centrally Located"
Very modern hotel interior, both in the public areas and the rooms. Staff were very pleasant and helpful.Genuine Hotels.com guest review
Only one issue, house keeping kept knocking on my door with Do Not Distrube hang on the door, Sign is dull and hard to read in dim light.Genuine Hotels.com guest review
"Convenient to city"
Pros: clean, well maintained, comfortable bed, fantastic location. Cons: entrance is hidden - you have to go through two elevators to get to the street and the concierge is on the other side of the building, rooms are small, the other services are limited, eg laundry told me around 24 hours to get one shirt washed.Genuine Hotels.com guest review
I stayed here with my girlfriend for a nice romantic weekend. Our expectations were surpassed by all staff. Hotel is very clean. Will be staying there again.Genuine Hotels.com guest review
We will come backGenuine Hotels.com guest review
Stayed at Hilton Brisbane for one night, a Saturday during January. The hotel itself was reasonably quiet and thus we were able to be upgraded free to an executive room from our deluxe guest room. The overall cleanliness and comfort of the room was extremely high and the quality of the bed, fittings and so forth was most satisfying. The service provided […] by check in staff was of a high standard and although our room wasn't ready at 3pm, we ignored any inconvenience after receiving an upgrade and complimentary drink while waiting. Breakfast, as included in our package, was wide ranging and tasty and we were served at a high standard. Staff generally went out of their way to ensure we enjoyed our stay. Our only regret was not checking out the executive lounge to which we were apparently entitled, but we will be sure to next time. Read moreGenuine Hotels.com guest review
"Perfect CBD location"
The hotel is in a great location for easy access to CBD shopping and Southbank. The hotel service was very good however I expected a better standard of room being a Hilton hotel - I would rate the room more of a 4 star than 4.5 star.Genuine Hotels.com guest review
"Great hotel, excellent staff"
Had a week long stay. Excellent staff, lots of services provided without extra charges. Very central location.Genuine Expedia guest review
"close to the main street"
enjoyed the service and the foodGenuine Hotels.com guest review
"Our little city break"
The service was really friendly and the refurbishment has made a huge difference.Genuine Expedia guest review
Most enjoyable and easyGenuine Hotels.com guest review
"Very convenient and good quality"
I love staying at the Hilton Brisbane and have stayed there a few times over the past few years. The room is very clean as is the whole hotel and the swimming pool area. I love the fact that you can't smoke in the hotel nor in the pool area. A great plus for non-smokers. However, I noticed the cutbacks in the hotel overall. Some of the staff seemed […] less friendly and willing to go out of their way. The new telephone system in the room is not efficient at all and a total waste of guests' time. Sometimes I had to request things several times as the service was a bit slow or they forgot to do what I had requested. However, overall I love staying there and love the convenience to shops etc. etc. Read moreGenuine Hotels.com guest review
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