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The Ritz-Carlton Chicago (A Four Seasons Hotel) - Chicago 41.89755, -87.62328
160 E Pearson Street, Chicago, IL, 60611 United States
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Guest review summary
- 4.8 Average rating: All Trip Types
- 89% Recommended
- 37 Reviews
- 4.8 Hotel Service
- 4.6 Room Comfort
- 4.8 Hotel Condition
- 4.9 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (37) | 4.8 |
| Business | (5) | 4.8 |
| Romance | (15) | 4.7 |
| Family | (5) | 4.8 |
| With Friends | (4) | 5.0 |
| All Others | (8) | 4.8 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Babysitting or child care
- Concierge services
- Currency exchange
- Fitness facilities
- Full-service health spa
- Health club
- Multilingual staff
- Parking (valet)
- Porter/bellhop
- Safe-deposit box - front desk
- Sauna
- Self parking
- Spa tub
- Steam room
- Tour assistance
- Wedding services
- Wheelchair accessible
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Business services
- Conference room(s)
- Room service (24 hours)
- Translation services
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Rooms (all rooms include)
- Air conditioning
- Alarm clock
- Bathrobes
- Cable television service
- CD player
- Clock radio
- Complimentary newspaper
- Cribs (infant beds) available
- Desk
- DVD player
- Fax machine on request
- Hair dryer
- Hypo-allergenic bedding available
- In-room safe
- Iron/ironing board
- Makeup/shaving mirror
- Minibar
- Multi-line phone
- Rollaway beds
- Slippers
- Voice mail
- Wake-up calls
- Wheelchair accessible
- Wireless high-speed Internet access (complimentary)
General
- Air-conditioned public areas;
- Bar/lounge;
- Elevator/lift;
- Gift shops or newsstand;
- Number of floors: 15;
- Number of rooms: 435;
- Restaurant(s) in hotel;
- Shopping on site;
- Swimming pool - indoor;
- Tours/ticket assistance;
- Video library;
- Wireless (high-speed) Internet access - complimentary
| Check-in time is | 3 PM |
| Check-out time is | Noon |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Dining
The Cafe - Serves modern American fare for breakfast, lunch, and dinner. Sunday brunch is available.
The Greenhouse - Afternoon tea is served daily in this atrium restaurant, which also offers views of downtown Chicago. Cocktails, desserts, and light meals are available in the evening.
Nearby Activities & Points of Interest
Less than 0.5 mile
- Water Tower Place - 100 yards
- Museum of Contemporary Art - 100 yards
- Chicago Water Tower - 100 yards
- Hancock Tower - 200 yards
- Gold Coast - 500 yards
- Newberry Library - 700 yards
- Tribune Tower - 800 yards
0.5 - 1.0 mi
- Wrigley Building - 1000 yards
- Ohio Street Beach - 1000 yards
- Michigan Avenue Bridge - 1100 yards
3.0+ mi
- Chicago Midway Airport - 9.7 miles
- Chicago O'Hare Airport - 15 miles
- Chicago Executive Airport (PWK) - 21 miles
- Gary - Chicago Intl. Airport (GYY) - 22 miles
- Chicago DuPage Airport (DPA) - 33 miles
- Waukegan Regional Airport (UGN) - 38 miles
- Joliet Park District Airport (JOT) - 39 miles
- Michigan City Municipal Airport (MGC) - 43 miles
- Valparaiso Porter County Municipal Airport (VPZ) - 44 miles
- Aurora Municipal Airport (AUZ) - 44 miles
Reviews
Filter by:
-
All (37)
- Recommended (33)
- Not recommended (4)
Reviewed by a Hotels.com guest on Dec 9, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 2.0 Room Comfort
- 4.0 Room Cleanliness
"Not up to Ritz-Carlton standards"
Reviewed by a Hotels.com guest on Dec 7, 2009
Room was not ready at 3:00 pm check-in. Front desk took cell number to advise when room was ready, but never called. Room was clean, but features are becoming dated at this price point.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 3.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Dec 2, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Nice hotel"
Reviewed by a Hotels.com guest on Dec 2, 2009
Great location, rooms with nice view. Service was nice. Pool wasn't open at night to enjoy. Not really a big fan of the room ammenities. There was no fridge/microwave. They didn't really cater to our needs - just what they are programmed to do. Parking is crazy expensive! I wouldn't stay here again, not worth the price.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 5.0 Hotel Condition
- 3.0 Room Comfort
- 5.0 Room Cleanliness
"Classic hotel, great location"
Reviewed by Josepha of Seminett on Dec 2, 2009
Great spot. Extremely good service. It is a little dated but is going to be renovated soon. Highly recommend.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 3.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Wonderful Experience"
Reviewed by a Hotels.com guest on Dec 1, 2009
My husband and I spent Thanksgiving and the following day here in order to relax and get away from the daily grind for a while. Everything was just terrific. The staff were wonderful, the spa was amazing, the food was delicious. No complaints. If I can get into this hotel again for the price I paid, I would do it.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 30, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great concierge"
Reviewed by Sue of Newton on Nov 24, 2009
I was very happy at the Ritz. It met my expectations of what I expected the Ritz to be - a high degree of attention to service and a very nice room (not overly deluxe, but very comfortable). The highlight, however, was that the concierge was able to get tickets for me to the Oprah show with just a few hours notice. He not only got the tickets, but wrote me a long note about "tricks" about getting in, etc.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Soaking Tub?"
Reviewed by Richard of San Jose on Nov 13, 2009
The room description said there was a shower and a soaking tub. I expected a shower AND a soaking tub. What I got was a regular, standard bathtub with a shower head. Pretty lame description. Also, the picture of the Superior Room isn't quite what you will get...
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 11, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"A nice but not great hotel"
Reviewed by P of Portland on Nov 11, 2009
This Ritz has a lot going for it: location, amenities and luxury. That's to be expected. But there are some minor things that weren't expected. Where, for example, did they hide the brochure or folder that described the hotel services? It's almost like you had to play hide-and-go-seek to find things. And the concierge service was what's to be expected, but at a Holiday Inn, not a Ritz-Carlton. At a Ritz-Carlton, I expect the concierges to know stuff, not just to hand out brochures that may or may not answer my questions.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"What you expect from a Ritz"
Reviewed by a Hotels.com guest on Nov 11, 2009
This Ritz was a exactly what you expect when you stay in a Ritz. It is the standard bearer for excellence. It is an elegant and stately (not "hip") place to stay, with an older mature crowd.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"very service-oriented"
Reviewed by Donna of Minneapolis on Nov 4, 2009
Every employee seemed to make providing flawless service a priority. I would definitely stay here again. Great location, comfortable room, delicious food, and helpful concierge service.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great experience"
Reviewed by a Hotels.com guest on Oct 30, 2009
Staff was very professional and accomodating, room was exceptional, view was amazing. Only complaint was the doorman....not very helpful or friendly.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 29, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 10, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Everything you would expect from a Four Seasons Property"
Reviewed by Lyle of San Diego on Oct 1, 2009
A wonderful experience....incredible location....great views
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"outstanding"
Reviewed by chris of danville on Sep 30, 2009
everyone should experience a hotel like this for themselves. fantastic!!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 29, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Best Hotel in Chicago"
Reviewed by Rolel of Chandler on Sep 27, 2009
I have stayed at multiple Hotels in Chigaco, but the Ritz Carlton is the BEST. When we got to out hotel, check in was super fast and we had been upgrated to a more luxurious room for free, The concierge service was excellent
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"not as great as some of the others we have been to"
Reviewed by a Hotels.com guest on Sep 20, 2009
room size bit on the small side bed and desk and chair, no lounge chair good view of Lake Michigan
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding"
Reviewed by John of Orlando on Sep 17, 2009
All in all great place to stay. Great customer service. Clean and beautiful hotel in an awesome location. Had an overall incredible weekend and stay in Chicago.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding!"
Reviewed by a Hotels.com guest on Sep 16, 2009
This couldn't have been a better stay! the hotel, the location, service, spa!! Need I say more!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 10, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 10, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"The best"
Reviewed by a Hotels.com guest on Sep 9, 2009
It's the Ritz-Carlton. Impeccable service, beautiful room.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Grand Hotel, Small Room"
Reviewed by a Hotels.com guest on Aug 11, 2009
Everything about our stay at the Ritz was fantastic, though I was surprised at how small our room was. I suppose for the full value of a reward night, I expected something greater. I also got the always mysterious "free upgrade", when you're never quite sure if they're actually giving you a smaller room than you reserved. But anyway, it's as luxurious and posh as one might expect. The bed was heavenly. To be honest, though, you could have the experience by just having brunch here.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 3.0 Room Comfort
- 5.0 Room Cleanliness
"so comfortable!"
Reviewed by a Hotels.com guest on Aug 4, 2009
we took a "stay-cation" here in chicago and did not want to leave the ritz! it was great and were already waiting to plan another visit!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 22, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 15, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 9, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Compared to..."
Reviewed by a Hotels.com guest on Jul 8, 2009
Nice place, however, there are so MANY nice places in Chicago, I didn't feel this was better than most.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"It will spoil you!!"
Reviewed by a Hotels.com guest on Jun 29, 2009
We had a wonderful time at this hotel. The room was beautifully appointed and the view was fantastic on the 21st floor. Staff was very helpful. Food was fantastic.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Perfect Hotel Stay"
Reviewed by Patty of Rockville on Jun 17, 2009
Great hotel and location.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Hard to find better"
Reviewed by James of Scottsdale on Jun 9, 2008
Just about everything was perfect. The room was fabulous, and immaculately clean. Food was excellent for breakfast as well. We were upgraded to an amazing room by sheer luck, and top to bottom it was superb. We have stayed in a lot of first class properties over the years and this was among the very best. A very srong recommendation.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Wonderful Hotel that's family-friendly but staff can be too busy!"
Reviewed by Paul of Chicago on Apr 2, 2008
The Ritz Carlton Chicago is a Four Seasons Hotel now. It was completely up to expectations, although there were a couple of dings during our recent stay in March 2007. They are so nice to kids - they have a nice toy wagon on check in; they put a mini fridge in our room so that we could keep kiddie snacks chilled. They were terrific at accommodating kids' food allergies. The property is still very nice. They accommodated an early check in. There's a kids playground across the street! The dings are minor, but I will note them: (a) concierge did not follow through on promise to steer us to kid-friendly events, but sent us a weblink that was not too helpful for us to look on our own; (b) pool is in the spa, and they kick kids out when "family" hours are over (5pm on weekdays); (c) Sunday breakfast in the Cafe restaurant, before the brunch hours, was absurdly expensive and service was absurdly slow (I think there was 1 server)... $100 for 3 adults and 2 toddlers, and took over 30 mins to get our food (oatmeal and french toast).
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 19, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews