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Krystal Cancun, Cancun

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
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Waterfront Cancun hotel featuring a spa and 3 restaurants

In the Hotel Zone

Krystal Cancun is on the bustling northeastern tip of Cancun’s Hotel Zone, steps from the beach and the Caribbean Sea. You’re a 20-minute drive from Cancun city center, where you can visit popular spots like Mercado 28 public market and the Parque de las Palapas central square.

Near Playa Delfines

If you drive 10 minutes, you'll find Playa Delfines, an uncrowded stretch of beach that offers panoramic views of Cancun. If you're into shopping, La Isla Shopping Village's boutiques and entertainment - at Interactive Aquarium you can swim near sharks - are a 5-minute drive.

Mariachi music and dining

A massage at the spa will help you relax, or you can chill out at the beach or by the outdoor pool. The 3 restaurants include El Mortero with its gourmet Mexican fare and mariachi band, or you can enjoy a colorful cocktail on the sand under a thatched umbrella.

Sea or lagoon views

The 453 guestrooms feature contemporary decor enhanced with dashes of color, white marble floors, and views of the Caribbean Sea or lagoon. With WiFi, flat-screen TVs, and minibars you can wind down without leaving your room, and safes are also provided.
Good3.6 / 5
  • We enjoyed our stayed their ,only problem is room was noisy ,disturbance while sleeping…Mar 1, 2015
  • The staff was great. Food good. Did all inclusive and we were able to have pretty much…Feb 22, 2015
See all 566 Hotels.com reviews
From 2,258 reviewsTripAdvisor Traveller Rating

Enter dates to check prices

Hotel Info: ‎866-539-8117‎

from $145
  • Club Room
  • Standard Room
  • Standard Room, 1 King Bed
  • Romantic Room, 1 King Bed, Oceanfront
  • Club Room, 1 King Bed
  • Standard Room
  • Deluxe Room, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 385 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare

Pets

  • No pets or service animals allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property
  • All-inclusive rates available
  • Resort fee included

Also known as

  • Krystal Resort
  • Hotel Krystal Cancun
  • Krystal Cancun
  • Krystal Resort Cancun Reviews
  • Krystal Hotel Cancun
  • Krystal Cancun Beachfront Resort
  • N H Krystal Cancun
  • Nh Krystal Cancun
  • Krystal Resort Cancun
  • Krystal Cancun Reviews
  • Nh Krystal

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 bars/lounges
  • Restaurant
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach umbrellas
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Swim-up bar
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 5
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 4
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Television in lobby

In the room

Home comforts
  • Climate control
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch TV
  • Pay movies
  • Cable/satellite TV channels
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

Guests can book rooms at Krystal Cancun for a rate that is either for the room only or for all-inclusive. All-inclusive rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included
  • Room service during certain hours
  • Dining and beverage availability limited at one or more venues
  • Surcharges for premium food items and bottled wine

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities

Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Minibar
  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Premium food items
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.

Dining

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

Krystal Cancun, Cancun’s small print

Also known as

  • Krystal Resort
  • Hotel Krystal Cancun
  • Krystal Cancun
  • Krystal Resort Cancun Reviews
  • Krystal Hotel Cancun
  • Krystal Cancun Beachfront Resort
  • N H Krystal Cancun
  • Nh Krystal Cancun
  • Krystal Resort Cancun
  • Krystal Cancun Reviews
  • Nh Krystal

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Krystal Cancun, Cancun

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