All hotels in Paris, France
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
108 Rue Saint Lazare, Paris, Paris, 75008, France, ‏‎855-239-9397
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.8 / 5Good

Score breakdown (from 598 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    4.1
  • Comfort
    3.6
  • Condition
    3.6
  • Neighborhood
    4.2
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very neat, courtous staff, in the middle of everywhere where I didn't need a taxi to go anywhere.
Genuine Expedia guest review
Other trip Nov 6, 2012
Ash
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    -
  • Neighborhood
    2.0
Too expensive for the quality
Genuine Venere guest review
Other trip Oct 22, 2012
A Traveler
US
4.0 / 5Excellent
"Good location in Paris"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Location was great. Very comfortable room and nice staff.
Genuine Hotels.com guest review
Business trip Sep 30, 2012
Tom
US
4.0 / 5Excellent
"Fantastic service, good location, average rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel staff was amazing to deal with and really understanding when we got stuck on a tour and were several hours late checking out. The lobby and general appearance of the hotel was excellent. It was also ideally located as it was easy to get to a lot of the main attractions by walking or public transport. The rooms themselves were pretty basic...nothing too special (I had a standard room). But everything else was a real plus.
Genuine Hotels.com guest review
2 night trip Sep 15, 2012
Jed
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Every time we visit Paris we choose new hotel to stay . Now it was a turn of Concord Opera. I have never stayed in Paris for such a low price before and I was really afraid that something would be wrong. But surprisingly we had perfect deluxe room - specious, quiet and decorated in perfect style of old Paris. Long balcony and wonderful view to real Paris, perfectly working AC, big marble bathroom with good light and balcony also. I really have nothing bad to say about this hotel. All was very good or rather perfect. Usually I pay twice more for such a quality room . We have only positive experience and recommend this hotel to everybody who likes to stay in 4 star hotel with 5 star care for the price of 3 star hotel.
Genuine Hotels.com guest review
2 night trip Sep 16, 2012
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    4.0
Great location, friendly staff, etc etc. But don't forget: what you are paying for is a ROOM. And rooms in this hotel can be (even by the French hotel standards) quite disappointing. As soon as I set foot in the room that I booked on Venere.com, I jumped out and requested an upgrade. Luckily, I was able to get that (with a price difference, of course). The new room was "just OK" to sleep for 3 nights. My advice: avoid the "best web deals" at this hotel. If a "classic" room is on offer, don't buy it! it's a nickname for ridiculously small, dirty-looking room with worn-out furniture
Genuine Venere guest review
Other trip Sep 20, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Close to major attractions and the metro. Many close by resteraunts and coffee shops. Overall a nice, clean and elegant hotel.
Genuine Hotels.com guest review
3 night trip Aug 31, 2012
A Traveler
US
4.0 / 5Excellent
"Good and fair choice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Right size of the rooms. Excellent attention at the reception desk. Concierge service is good but it could improve by providing more detailed information. Beutiful Hall. Good location, but not so close for those who have kids who want to see the Eifel Tower any time. Good price-quality relation.
Genuine Expedia guest review
Other trip Sep 6, 2012
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were upgrade to a very nice junior suit and had access to our room at 9:30am. This was very important to us after a 10 hour flight.
Genuine Expedia guest review
Response by Hotel Management
Thank you very much for your kind review ! We are very happy for making for stay memorable. We hope to have the pleasure of welcoming you back soon, Best regards,
Other trip Aug 26, 2012
Bill
US
4.0 / 5Excellent
"Concorde Opera Paris"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed the stay of 4 nights. The room was small but the price was also attractive. Service was very attentive and helpful particularly the bellmen and the concierge. The hotel is well located with easy access to several metro lines and numerous bus routes. I would gladly stay there again.
Genuine Hotels.com guest review
4 night family trip Aug 5, 2012
John
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The rooms were too hot even after complaining to the receptionist, they sent a maintenance guy who stated that it was working when it wasn't.
Genuine Hotels.com guest review
3 night trip Aug 5, 2012
A Traveler
US
5.0 / 5Outstanding
"Convenient location - very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was great. Staff really courteous and spoke great English.
Genuine Hotels.com guest review
4 night business trip Jul 31, 2012
A Traveler
US
5.0 / 5Outstanding
"Excellent Location & Value, Historic Grand Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed 8 nights in superior room w. balcony french doors overlooking busy front streets. Overall, Excellent & Comfortable. Room was small & bathroom large. Bed comfy, all clean. Concierges always helpful with any little thing & directions. Highly recommend location for all transport & walkers. Howevers include: flaky Wi-Fi, tho free, inconsistent & frustrating. Shower temp uneven. Had to squeeze between end of bed & desk. Hotel could improve room layout by hanging TV on wall, smaller desk. Housekeeping & Rm Service fast on requests. Room A/C fine & windows truly soundproof street noise. No hotel bathrobes, tho didn't ask. Think you could pay much more & not do better in Paris.
Genuine Hotels.com guest review
7 night romance trip Jul 18, 2012
E&P
US
5.0 / 5Outstanding
"Concorde rocks!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
one of the best I have been to in Paris. The staff was incredibly efficient and extremely helpful on all accounts. Location was probably the most central in terms of trains and subway convenience. I would definitely stay there again.
Genuine Hotels.com guest review
6 night trip Jul 20, 2012
Phil
US
5.0 / 5Outstanding
"Great hotel for price; great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
very, very small rooms, but they have everything you would need. Hotel in a great location and beautiful history.
Genuine Expedia guest review
Other trip Jul 21, 2012
A Traveler
US
5.0 / 5Outstanding
"Great hotel for everyone!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everyone was very helpful, could not do enough for us. Only small problem would be we had three in the room third person had a rollaway.
Genuine Expedia guest review
Other trip Jul 16, 2012
Marion
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excellent Hilton"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very friendly staff, great reception.
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Guest, Thank you for this nice review and for your kind comments about the service delivered from our teams ! I hope to welcome you back soon @ Hilton Paris Opera for another great stay in the city of lights! Have a nice day, Valentin Foucault Guest Relations Department
5 night business trip Jun 22, 2015
A Traveler
AU
5.0 / 5Outstanding
"Short break in Paris"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I celebrated her birthday spending three nights at the opulent Hilton Opera hotel. The stay was wonderful. Our recently refurbished room had all we could wish for and our only criticism would be that space was a bit tight. The staff were very helpful and courteous. There was only one slight misunderstanding on our last morning when we were awoken early with an unsolicited call advising that there was a taxi awaiting. We had asked for a call but not quite so early! I would not hesitate to recommend the hotel as it was a perfect location for al, the marvellous sights that the city has to offer
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Guest, How pleased I am to read those kind words regarding your recent stay with us. It was a pleasure having you here. It is true that Paris is the perfect location to celebrate this special occasion. Our duty is to make each stay is an unforgettable one. I am looking forward to welcome you back with us. Kind regards. Bo Beyls. Guest Relations Department
Other trip Mar 11, 2015
Dodger
GB
4.0 / 5Excellent
"Hotel - some rooms need refurbishing"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Older hotel with a stunning ground floor salon but hotel rooms are being renovated and noisy from 8 am onwards. Some floors 1-3 have been refurbished but I was not offered one of those rooms even as a Hilton honors member.
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Guest, Thank you very much for leaving a feedback regarding your recent stay with us. It is true that the hotel is undergoing a full renovation to reach our Hilton brand standards and become the new Hilton Paris Opera that we are today. I hope we can welcome you back soon so you can discover our brand new renovated rooms. Kind regards Bo Beyls
2 night business trip Feb 22, 2015
Louise
GB
1.0 / 5Poor
"Under Construction"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    2.0
no one told us that the hotel is going through construction phase and there are scaffolding all around and the builders can look into your room plus construction noise early in the morning
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Guest, Thank you vey much for taking the time to leave us a feedback. I am terribly sorry to hear our renovation works impacted your stay. However, I am thrilled to announce you they are alsmost complete, and I hope you will allow us a second opportunity. Best regards, Morgan Duty Manager
1 night business trip Feb 17, 2015
michael
GB
4.0 / 5Excellent
"Be lovely when it is finished!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is undergoing renovation so is very noisy during the day. The reception / staff were very impressive and the room was comfortable if very hot on arrival. Great location for sightseeing and would also be useful for business if neccesary.
Genuine Expedia guest review
Other trip Feb 2, 2015
Ben
GB
1.0 / 5Poor
"Hotel Opera, Paris"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    5.0
This hotel is under construction. In my opinion it should be closed until it is finished. The noise starts at 8am and goes on all day. It was impossible to enjoy the hotel.
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Guest, Thank you so much for having taken the time to leave a comment further to your stay. We are indeed under a full comprehensive refurbishment scheme, and so until next Summer. It is a real challenging period for us, but rest assured that our team is working hand in hand to answer your expectations in the best possible way. Our satisfaction is and keep being yours ! Looking forward the pleasure of welcoming you back after the construction completed. Very best regards,
3 night romance trip Dec 6, 2014
John
IE
4.0 / 5Excellent
"fair"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
i did not have hot water for the entire afternoon because of the rennovation
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Guest, We are very sorry to hear the renovations works impacted your stay. Be advised that the water cut off was en exceptional and unexpected event. We hope to welcome you back soon ! Morgan Mondoloni Duty Manager
4 night business trip Nov 25, 2014
A Traveler
IE
5.0 / 5Outstanding
"Concorde Opera Paris - I will be back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Travelled to Paris for a weekend with friends. Really enjoyed staying in Concorde Opera Paris. I found all hotel staff extremely pleasant and professional in particular the Reception Staff. The hotel is within easy distance of many of Paris' main attractions and the area felt safe to walk around.
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Customer, Thank you so much for these nice words !! Be sure that it will be shared with all staff who will hightly appreciate your feedback. We hope to have the pleasure of welcoming you back soon ! Have a great day, Pauline Duty Manager
2 night trip with friends Nov 21, 2014
Anne
IE
5.0 / 5Outstanding
"Great location, friendly staff, beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel, the staff is friendly and they try hard to ensure your stay is comfortable. The only drawback was they were doing renovations at the time of my stay but that's not their fault, it's a necessity.
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Danny, Thank you very much for your great comment ! We are sincerely pleased that you had a nice time with us. We hope to see you back soon to make you discover our new spirit, without scaffolding. Sincerely, Pauline Duty Manager
Other trip Nov 21, 2014
Danny
CA
2.0 / 5Fair
"Right next to St Lazarre Train Station"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Don t be fooled by pictures on the internet. We were. It is old and quite run down except if you are lucky enough to get the 1st Floor which has been totally done up, but the rest is old old old and not a pleasant experience. We asked to be moved from our top floor room after finding on arrival the TV wasn t working and when we opened the mini bar a smell of something dead came out and stunk the room out. We asked if we could be moved, which we did but had to pay and extra 100Euros for 2 nights which equates to approx $200 New Zealand dollars more. It is now a Hilton Hotel and they should have pulled the whole thing down and started again. Given, they are in process of doing it up but why not drop your prices as it is expensive.
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Traveler, We are saddened by your disappointment which is obviously not the image we wish that you retain of your recent experience at the Concorde Opéra Paris. We deeply apology and thank you for bringing these points to our attention in order to investigate. We can only hope you will allow us another chanche in the future, maybe after full renovation ? regards, Pauline
Other trip Sep 28, 2014
A Traveler
AU
3.0 / 5Good
"Renovations! Call before you book!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
the first 6 rooms my wife and I looked at after we rejected the first one because it smelled horrible were equally horrible. We finally upgraded for 60 euros to a newly renovated room which was awesome. I would strongly recommend to make sure you call before you book to ensure the entire renovation project was completed. They started jackhammering at 9 am!!! ouch!!!
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Customer, Thank you for sharing for opinion. we are happy to learn that you enjoyed our new rooms. We do apology for the disturbance occured. Hope to have the pleqsure to see you back soon. Regards, Pauline
1 night trip Aug 24, 2014
Richard Reynolds
GB
4.0 / 5Excellent
"Good location for getting about on foot or metro"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Only used for room only basis but plenty of places nearby for breakfast or evening meals. Do not recommend the Marco Polo restaurant across the street as the service was poor and food pricey.
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Guest, Thank you very much to take the time to leave us a comment further to your stay.Indeed, there is a lot of good places to eat surrounding the hotel as we are very central, we are very pleased to know that you enjoyed some of them. Next time, don't hesitate to contact our concierge who will be happy to advise you according to your preferences. We also provide breakfast and our Terminus restaurant will open again on September. We look forward to the pleasure of welcoming you back to the hotel Concorde Opera Paris. With all our best regards,
Other trip Aug 10, 2014
Peter
GB
4.0 / 5Excellent
"Wife's 30th Birthday"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Spent 2 nights here for my wife's 30th birthday. Great rooms and a good location. Staff were nice but not very personable. Food at hotel was expensive. Would stay here again.
Genuine Expedia guest review
Other trip Jul 30, 2014
Martin
GB
4.0 / 5Excellent
"Weekend away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great hotel in a lovely location. The room was small and only had a double bed. The bathroom was light and spacious. Maid service was daily, we stayed for 3 nights. We didn't eat or drink at the hotel as we like to go out. For the money this hotel was very good.
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Karen, Thank you very much for taking the time to share these words further to your stay in Paris with us. We are pleased to know that you enjoyed your stay and came back home with good feeling in mind. Hope to have the pleasure to welcome you back soon, Best regards, Jie
3 night romance trip Jul 25, 2014
Karen
GB
3.0 / 5Good
"Very central"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Staff were lovely and helpful. Hotel is very central and is great for getting around. Food and drinks are quite expensive, but then so is Paris. Unfortunately due to renovations the room was very noisy with a view of a crane. If windows were closed it was fine but the air conditioning wasn't working and it was very hot. This was sorted though. Despite the restrictions we had we still had a lovely stay and I'm sure once they have finished it will be worth it.
Genuine Expedia guest review
Other trip Jul 27, 2014
Jennifer
GB
2.0 / 5Fair
"Hotel close to opera house"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Hotel looked attractive but room was very small. The air conditioning was on as high as possible for hours but the room never cooled down. I had an accident and asked the concierge for some ice for my ankle. One hour and 3 phone calls later I received some. I asked details about a taxi to the airport. I asked the hotel to hold my case on the day of checkout and was asked what time I needed it. They put it into the taxi and I found there was €19.50 on the meter. I had never been told about this when I asked for the details. This was unprofessional and unfair to a 70 year old lady travelling on her own. I was unimpressed.
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear guest Thank you for taking the time to leave us a comment. We deeply regret the negative impression we gave you. Be assured that your concerns is our primary care. Your impressions have been shared with the right people to ensure this situation is avoided inthe future. The Concorde Opera Paris recently joined the Hilton family as an affiliate since mid-April 2014 the hotel is undergoing full and comprehensive refurbishments. We are expecting to have all works finalized by Summer 2015 . We look forward to the pleasure of welcoming you back to the hotel Concorde Opera Paris. With all our very best regards,
Other trip Jul 23, 2014
Ann
GB
2.0 / 5Fair
"Rooms need updating."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel outside is a beautiful building. Inside - our room needed updating.. paint peeling off, bedroom very small.
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Customer, Thank for your comment; we are currently under a major renovation programm. We expect to have finish in spring 2015. Hope you would be back at this time ! regards, Pauline
Other trip Jul 11, 2014
Dave
AU
4.0 / 5Excellent
"close to shops and trains"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
lovely hotel, friendly staff and very good location, close to shops
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear maria, Thank you very much for taking the time to share these words further to your stay in Paris with us. We are pleased to learn that you enjoyed your stay and came back home with good feeling in mind. Hope to have the pleasure to welcome you back soon; Best regards, Rocio
Other trip Jun 10, 2014
maria
PH
2.0 / 5Fair
"poor"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
the hotel is very noisey due to renovations.drilling and hammering constantly during the day safe doesn't work no lounge area comfortable bed good bathroom
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Customer, We regret sincerely for not having met your expectations. We are confident we will be able to continue providing our guests with the level of service and quality shown in the past, complimented by a superb new room product available from July 2014. Hope to see you soon, regards, Pauline
Other trip Jun 6, 2014
roger
GB
5.0 / 5Outstanding
"Lovely hotel, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Lovely hotel, great room size in perfect location. Staff service excellent. Would thoroughly recommend hotel.
Genuine Expedia guest review
Response by Hilton Paris Opera
hello, Thank you very much for sharing your opinion ! Hope to see you soon, Regards, Pauline
Other trip May 29, 2014
Brenda
AU
4.0 / 5Excellent
"Nice hotel, very well situated"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel, very central. Close to subways. Staff very friendly and helpful. However, rooms very small but expensive. Better value to eat in nearby restaurants.
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Traveler, Thank you for taking the time to write a review. We truly appreciate your feedback regarding your stay with us at Concorde Opéra Paris. Kindest regards Rossella
Other trip May 15, 2014
Paul
CA
5.0 / 5Outstanding
"central hotel with great facilities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
this hotel is close to the station and lots of eateries. The staff are amazingly friendly and helpful and we enjoyed the renovation surprises each day, bringing a new and better look.
Genuine Expedia guest review
Other trip May 4, 2014
Rita
AU
5.0 / 5Outstanding
"Amazing hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Located in the heart of the city and the station just around the corner. Very friendly and professional staff. I would love to stay in there again.
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Customer, Thank you very much for your comments ! We are sinccerely happy to learn thta you had a agreable time in Paris with us. Hope to see you soon, regards, Pauline
Other trip Apr 23, 2014
Carmela
GB
2.0 / 5Fair
"Pathetic Service - Stay away....,"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
The only good thing I can say about this hotel is the concierge service. They were very helpful and friendly. But from the reception staff to the house-keeping, they are
Genuine Hotels.com guest review
6 night romance trip Apr 10, 2014
A Traveler
IE
5.0 / 5Outstanding
"Amazing hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From stepping foot inside the hotel we could tell that it was going to be an amazing experience in Paris. The hotel lobby was very grand by my standards with nice chandeliers and nice touches to the decor. The staff were very friendly and helpful, speaking fluently in English and French. The rooms are kept nice and clean, with balconies that open out onto the street with nice views. The room was a perfect, cosy size for a romantic get away. Food ordered (crème brûlée) was delicious and perfect! It was within walking distance (half an hour) of all the tourist attractions one might want to visit; arc de triomphe, eiffel tower, the louvre, moulin rouge, notre dame etc. We enjoyed walking as you could really get a good feel for Paris. However, if you do not enjoy walking, taxis can be easily taken outside. There are also lots of restaurants and cafes nearby. We couldn't have asked for a better experience.
Genuine Expedia guest review
Other trip Apr 17, 2014
Will
GB
4.0 / 5Excellent
"The hotel was pleasant but was too far from centre"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel nice but extras were overpriced and definitely designed to put people off.
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Guest, Thank you for your comments of our hotel following a recent stay. We obviously will be carefully reviewing the various issues raised and thank you for feedback, essential to our existence. With best regards
Other trip Apr 14, 2014
fredric
GB
3.0 / 5Good
"Not quite what I hoped"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Basically a good hotel but an international hotel not to offer room service food offering on a Sunday is poor.
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Traveler, Comments from our guests enable us to continually improve and exceed those standards. Please be confident that we will follow-up on the point you have outlined and considering your suggestion. Kindest regards
Other trip Apr 14, 2014
A Traveler
GB
5.0 / 5Outstanding
"Central Paris hotel beautiful style"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
What a great experience from the time we arrived! All staff helpful and attentive. Hotel apparently being upgraded but no problem with room we did not eat in so can't comment on food. Thanks to all
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Traveler, Thank you very much for taking the time to share these words further to your stay in Paris with us. We are pleased to learn that you enjoyed your stay and came back home with good feeling in mind. Hope to have the pleasure to welcome you back soon; Best regards, Rossella
Other trip Apr 11, 2014
Marie
GB
5.0 / 5Outstanding
"Perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was in the perfect location. It was central and there was certainly no shortage of restaurants nearby. The hotel was stunning and the staff were very helpful- especially with our pigeon French! The room was basic, but had everything we needed. We had a fantastic stay!
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Katie, I am glad that you had a such wonderful stay with us! Thank you for the nice comments about the service delivered from our teams. Hope to see you back very soon in the heart of Paris. Kind Regards,
Other trip Apr 10, 2014
Katie
GB
4.0 / 5Excellent
"Great location - tiny room."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is in a brilliant location and the public areas are stunning. Our room was tiny but comfortable and clean with just about enough storage space. However there was only one mirror and that was in the bathroom. It could have done with a mirror above the desk and a full length mirror somewhere. Free wifi was appreciated. The soundproofing was great with the windows closed and the hotel itself was nice and quiet. Would stay there again but ask for a bigger room.
Genuine Expedia guest review
Other trip Apr 9, 2014
Sue
GB
2.0 / 5Fair
"you get what you pay for"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
Paris is expensive and I booked this through a discount site. The room was small, the bed uncomfortable, this was the second room as we didn't want a smoking room. It's got a nice lobby and I'm sure if you pay enough the rooms will be bigger and in better condition than ours was.
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Mark, Thank you for taking the time to write a review. We truly appreciate your feedback regarding your stay with us at Concorde Opéra Paris. I am sorry that the room allocated on this occasion did not meet your needs. For your information, from mid April 2014 the hotel will be undergoing full and comprehensive refurbishments throughout all areas of the hotel. I would be happy to help you pick the perfect room for a future stay. Best from Paris
2 night trip Mar 8, 2014
mark
GB
4.0 / 5Excellent
"Clean rooms fab location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Clean rooms, staff friendly and very helpful. Fab location - metro, RER and train station on your doorstep.
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Val, Thank you very much for taking the time to share these words further to your stay in Paris with us. Hope to have the pleasure to welcome you back, when deciding another visit in the City of Lights!
3 night trip with friends Mar 5, 2014
Val
GB
3.0 / 5Good
"Great location but awful room"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location but awful room
Genuine Hotels.com guest review
Response by Hilton Paris Opera
Dear Guest, Thank for your short but intereseting review. From mid April 2014 the hotel will be undergoing full and comprehensive refurbishments throughout all areas of the hotel and I will be more than happy to help you to find your perfect room. Awaiting the pleasure to welcome you back should you change your mind? Regards
2 night trip Feb 22, 2014
A Traveler
GB
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great Location to explore Paris, beautiful hotel with very friendly and attentive staff
Genuine Expedia guest review
Response by Hilton Paris Opera
Dear Guest, I am glad you had a wonderful stay with us! Thank you for the nice comments about the service delivered from our teams. Kindest regards
Other trip Feb 26, 2014
A Traveler
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews