Loved itGenuine Hotels.com guest review
"Ok, but not great"
NO AC! they just give you a junky fan, They Also charged us $58 per day for breakfast which they told us was going to be free. There are homeless people sleeping next to building which leaves a not so nice smell when you walk in and Spray paint on side of building.On the plus side the people who worked were nice, and is next to the train station, but […] if it where to go back i would say closer to Notre Dam it seems like a nice Area. Read moreGenuine Hotels.com guest review
"Met all expectations for a Paris hotel"
Traveling with two little kids (5 & 1), we had the junior suite. It was very clean and spacious (paris hotels are notorious for small rooms). Staff were very accomodating, friendly and helpful. Location is great with the RER and metro right outside doorsteps. Starbucks just outside, two malls within blocks and a good shopping area while most major sites […] are within 30 minute walking. Reccomend. Read moreGenuine Hotels.com guest review
"next to the gare st. lazare"
Overall, good. The check-in staff immediately tried to upsell us to a room that cost about double the room we booked. The concierge was helpful with instructions on using the Metro, which was very conveniently located. There is a direct Metro line connecting the Gare St. Lazare and the Gare de Lyon (#14) that was not obvious from the maps. The room […] was very warm, and we could not run the fan without heat. The bathroom ceiling was sagging from the top of the room. But the room was quiet. Read moreGenuine Hotels.com guest review
"Excellent hotel, but small bathroom."
The bathroom is really tiny and the toilet room was stinky sometimes. But besides that, the hotel has an excellent location and the main hall is simply beautiful!Genuine Expedia guest review
"OK hotel, no internet in rooms"
The hotel needs some maintenance. the rooms seem a little run down. they offer internet in the rooms but it does not work, just in the lobby. so if your interest in having wifi in your room this hotel is not for you. when we complained to the front desk they dismissed us. they were not very friendly. over all the hotel is OK, ive stayed in better ones […] for similar prices. Read moreGenuine Expedia guest review
Another great stay in one of the courtyard-facing Deluxe rooms. Quiet, clean, lovely hotel bar & staff, great location to get to anywhere. Only minor item on the wish list for next time - it would be lovely if there was a complimentary or even for pay coffee station in the lobby or bar, since we either had to exit the hotel to lug coffee in from down […] the block, or pay for the full breakfast in the hotel or room service - no other options. Other than that, it was great. Read moreGenuine Hotels.com guest review
"April in Paris"
Lobby is beautiful. Staff is very nice. Room had a lot of paint peeling and shower had a hole in the ceiling. A/C was not comfortable, alternative was to open a window but it faced the train station which was noisy.Genuine Expedia guest review
Great old hotel in a convenient location with a friendly staff.Genuine Expedia guest review
"Concorde Opera - grand, yet intimate"
Beautiful hotel... Great location - near train station, metro and a multitude of restaurants & shopping. Excellent service with friendly help. Our room was comfortable for 3 people, with windows opening to the street. The windows were thick and solid, blocking out all but construction noise (which no window could do). The room was very neat and clean […] as well, with more than adequate space. Elevators were always available and easily fit several people, as opposed to some smaller Paris hotel elevators. And above all, the lobby is stunning. The only nitpicks to even comment on would be that the shower tiles could use a bit of attention (in the grout), and the bathroom could use some ventilation. Other than that, it was nearly perfect. I am very glad we chose this hotel for 3 adults. Read moreGenuine Hotels.com guest review
Decent neighborhood with lots of activity considering the train station next door. Convenient. Excellent staff service and courtesy. Large room, a bit shabby but well-kept and authentic grand style. I would stay here again.Genuine Hotels.com guest review
"great value, classic old paris hotel"
Conveniently located by Saint Lazare metro and train station. Very close to Pritemps and Gallerie Lafayette for shopping. Cafes/restaurants nearby.Genuine Hotels.com guest review
"Concorde Opera Hotel in Paris-excellent location"
Hotel lobby is lovely. Rooms are a bit dated and coud use new cartpeting, but otherwise clean. Asked for a king size bed upon check-in and we got 2 twins pushed together, but very comfortable beds. Room was very warm upon entry but was able to turn down thermostat and open windows. Our room was street side which was ok for us as we grew up in NYC and […] we liked the sights on the street. Great bar in the lobby. Good buffet breakfast. Very comfortable to hang out in and good service. Lots of restaurants and shops near the hotel and a great train station at the corner. Would stay here again. Read moreGenuine Hotels.com guest review
"Winter in Paris 2011/12"
This hotel leave very good impressions. Comfortable rooms,very beautiful furniture and lobby on the fist floor, of course very service and stuff. Beautiful view from the window and a lot of shopping centers around.Genuine Expedia guest review
"Great location but hotel not as advertised"
We booked a superior room and was very disppointed with its amenties and size (did not look like any of the pictures on the internet). Also there was no view - their website refers to views from all rooms. When we enquired at front desk we were told that there are two types of rooms - the inside and the outside - nowhere on any of the internet references […] for this hotel does it say that a superior room as opposed to a delux room would have no view. Apart from a small wardrobe there was nowhere to store your clothes.We had requested a queen bed - instead got two twins put together which is very uncomfortable for a couple. Front desk were not helpful in addressing our concerns and when we requested a different room were told we would have to pay extra Read moreGenuine Expedia guest review
Response by Concorde Opéra Paris Thank you for taking the time out of your schedule to write a review regarding your recent stay at our hotel. I apologize about the pool being closed off for the 2 weddings. We rarely close the pool we understand this is an important amenity for our guests and if we do close it, we will only do so for a maximum of 6 hours.
"Met expectations exactly."
The hotel provided everything one would expect: clean rooms, prompt room-makeup, friendly, efficient front-desk and concierge service. It's location adjacent to Gare St Lazare makes it handy for getting around if you choose to take the Metro and there were always taxis in front of the hotel. It is maybe 10 blocks from Plaza de la Concorde and the Champs […] Elysee. It is a fun walk between them with plenty of shops and eateries. It is also close to the Garnier Opera and, if you like walking, within reasonable distance to the Louvre in one direction and the Arch de Triomphe in the other. We asked for buckets of ice each evening for our Champagne and it always arrived within minutes. I can find no faults with the htoel. Read moreGenuine Expedia guest review
Response by Concorde Opéra Paris Thank you for your comments. We have some great things coming to Delta Winnipeg and our exterior renovation is just the start. We're also glad you enjoyed the "Elephant and Castle" pub and restaurant. It's a great spot to catch up with old friends and meet new ones. We hope to have you return as our guest to see us during our transformation and especially after our rooms are renovated. It's definitely an exciting time for us!
"Concorde Opera Paris-Beautiful with great location"
Perfect location to shopping, sight seeing and train station. The concierge is a gem, helping a tourist find her way. The room was clean and comfy, a bit pricey but worth it. Beware the train station is not the place for night strolling with folks sleeping on the sidewalks.Genuine Hotels.com guest review
wonderful in every wayGenuine Hotels.com guest review
I would highly recommend this hotel to anyone going to Paris. The hotel and room were very clean. The location is great and walkable to many attractions. There is also a train station right next door that can get you to the rest of them The concierge was top notch as well in giving us good hints on how to get the most out of our trip and great restaurants […] in the area or throughout paris. Read moreGenuine Hotels.com guest review
Response by Concorde Opéra Paris We would like to thank you for taking the time to leave your feed back and are extremely pleased to hear that you enjoyed your stay at the hotel Concorde Opera Paris. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.
"Concorde Opera Paris"
Upon arrival, we upgraded to the Rotunde Suite because it was available earlier-- and it was amazing!! The walk-in closet was lined in wood and plenty big. The ceilings were high and we had 3 big bay windows on the corner. The room was a really nice size. The website says the room has a Queen bed but it actually has a King. Two drawbacks were as follows: […] 1) We could hear the security dogs in the nearby St. Lazare train station -- barking at night, and 2) we read a prior Expedia review that said the hotel had an arrangement w/ a nearby Fitness Center. That turned out to be 20Euro/person. Otherwise, it worked out well for our 5 night stay. Thank you Read moreGenuine Expedia guest review
Response by Concorde Opéra Paris Dear Ali B. Thank you very much for taking the time to leave a comment further to your stay. We are extremely pleased to hear that you enjoyed your stay.Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. We look forward to the pleasure of welcoming you back to the hotel Concorde Opera Paris. With all our very best regards,
"Don't stay here"
Upon entering the lobby you think you have reserved a four star room. Once you are in the room it's a whole different story. Peeling walls, no outlet or hairdryer in bathroom. Crazy water temp variation while you are showering. Toilets that run, the room was totally outdated not in a good French classic way. The bed was hard as a rock. I will never […] stay here again. They graciously offered to VIP upgrade me on my next stay but I won't be back. Paris hotels are a crap shoot for sure. Go with a US chain if you can. Read moreGenuine Hotels.com guest review
Response by Concorde Opéra Paris We are deeply sorry to hear that you are disappointed with your stay. We have taken good note of all your comments and would like to apologize for the inconvenience caused.Be sure that they have been transmitted to the concerned person. Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation.
The hotel itself was great. The area...not so much. The hotel is right beside a major train station, which can be good if you are connecting to other cities and the metro is just around the corner. However, the homeless and street people are living on the curb right beside the hotel! There was a lot of noise at night from street bikes and people yelling […] on the streets. The area was not charming. The staff and the service was excellent though. The rooms are really large for Europe standards. The staff was certainly helpful in booking excursions. Didn't eat there because it was so expensive, so can't remark on the food. Read moreGenuine Expedia guest review
"Pathetic Service - Stay away....,"
The only good thing I can say about this hotel is the concierge service. They were very helpful and friendly. But from the reception staff to the house-keeping, they areGenuine Hotels.com guest review
"you get what you pay for"
Paris is expensive and I booked this through a discount site. The room was small, the bed uncomfortable, this was the second room as we didn't want a smoking room. It's got a nice lobby and I'm sure if you pay enough the rooms will be bigger and in better condition than ours was.Genuine Hotels.com guest review
Response by Concorde Opéra Paris Dear Mark, Thank you for taking the time to write a review. We truly appreciate your feedback regarding your stay with us at Concorde Opéra Paris. I am sorry that the room allocated on this occasion did not meet your needs. For your information, from mid April 2014 the hotel will be undergoing full and comprehensive refurbishments throughout all areas of the hotel. I would be happy to help you pick the perfect room for a future stay. Best from Paris
"Clean rooms fab location"
Clean rooms, staff friendly and very helpful. Fab location - metro, RER and train station on your doorstep.Genuine Hotels.com guest review
Response by Concorde Opéra Paris Dear Val, Thank you very much for taking the time to share these words further to your stay in Paris with us. Hope to have the pleasure to welcome you back, when deciding another visit in the City of Lights!
"Great location but awful room"
Great location but awful roomGenuine Hotels.com guest review
Response by Concorde Opéra Paris Dear Guest, Thank for your short but intereseting review. From mid April 2014 the hotel will be undergoing full and comprehensive refurbishments throughout all areas of the hotel and I will be more than happy to help you to find your perfect room. Awaiting the pleasure to welcome you back should you change your mind? Regards
Great Location to explore Paris, beautiful hotel with very friendly and attentive staffGenuine Expedia guest review
Response by Concorde Opéra Paris Dear Guest, I am glad you had a wonderful stay with us! Thank you for the nice comments about the service delivered from our teams. Kindest regards
"Very enjoyable hotel in central location"
We are a couple with a young toddler. We booked a suite for our stay and after reading some of the reviews were a little worried. However we had a great time and the hotel was ideal for us. The staff were excellent making us feel very welcome, our son was given a cuddly toy on arrival which made him very happy (and it came everywhere with us!). Other […] plus points include great location being within walking distance to all major sights, there are a number of cafés and restaurants nearby and the entrance hall of the hotel is very grand. The room was a good size and being on the 5th floor had amazing views of the top of the Eiffel Tower at night. The only slight negative was that the rooms are slightly dated however they are very clean and the hotel has pointed out on another post they are starting refurbishments this year. Overall we were very pleased and would go there again. Read moreGenuine Expedia guest review
Response by Concorde Opéra Paris Dear Traveler, Thank you for your kind words regarding the service you received from our teams. We pride ourselves on superior customer service and I am glad to see that team members went above and beyond to make your stay more comfortable. I'll be sure to share your feedback with them and their supervisors.
"Good location, room average, drinks expensive"
Great location being right next door to Gare St Lazare and walking distance to many good restaurants. Room was very tired though and bathroom, although large, had many broken tiles and looked scruffy because of it. There are noisy building works going on right outside, but thankfully the double glazing does work well. Big disappointment was the extortionate […] price for drinks, not only in the bar, but minibar in the room as well. Expected more in terms of room quality and size and so was a bit disappointed. Read moreGenuine Expedia guest review
Response by Concorde Opéra Paris Dear Maria, Thank you for leaving your comment further your stay at Concorde Opera Paris. I am sorry that the room allocated on this occasion did not meet your needs, for your information we have a wide variety of rooms and suites available, I would be happy to help you pick the perfect room for a future stay. We hope to have the pleasure to welcome you back. Kind regards
Easy to get to hotel from airport and central to activities that I wanted to see and do. Only let down was some of the fittings and furnishings were a little dated. Excellent size of room and staff helpful and friendly throughout the stay. Would chose to stay here again but would expect the rooms to be updated for the priceGenuine Expedia guest review
Response by Concorde Opéra Paris Dear Traveler, Thank you for taking the time to write a review on TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel over the holiday. We are pleased to learn that you enjoyed your stay and came back home with good feeling in mind. Concerning the rooms of yhe hotel, just to late you know, there will be a new program of complete renovation starting this year. Hope to have the pleasure to welcome you back soon; Best regards,
When I stayed here, I booked a classic room and was told by the front desk that the bed would be a large double bed, however, when we entered the room, this was not the case. The bed was rather small and our view was looking out onto a wall; there was a fan directly outside our room that kept us up at night. We would have kept the windows closed to […] reduce the sound, however as it was so hot in the room, we could not. On our second night, we discovered a mouse in our room while we were sleeping and were told we would be able to move rooms. Our second room was defiantly an improvement and we were glad we were able to change. However, the staff did not seem concerned at our distress at the time. The prices for the room service was very high and for every dish you order, there will be an additional 5 Euro charge. However, there are many places you can go outside to eat. The Metro is right outside as well, which is very handy and the hotel is located in Central Paris near all the tourist attractions. Read moreGenuine Expedia guest review
Read the mixed reviews and was somewhat concerned before check in. However, found the hotel located very near to the train station, and walking distances to many key attractions. The room was comfortable, faced the courtyard thus the room not noisy. The room was a little warm and had to open the window for cool air. On the while, our one night stay […] was very pleasant and would definitely stay here again for our next trip to Paris. Read moreGenuine Expedia guest review
Response by Concorde Opéra Paris Dear Guest, What can I say but a very sincere thank you for your detailed review with very interesting comments and feedback. I do hope to be able to meet you in person on a future stay in Paris. With my best regards,
"Can't fault it."
Really comfortable hotel. Friendly staff. The hotel were able to extend my check out time with no extra charge. Don't drink the water from the mini bar though - 2 small bottles cost 15€ - so grab a bottle from a local market before retiring in the evening.Genuine Hotels.com guest review
Response by Concorde Opéra Paris Dear Guest, Thank you for your comments of our hotel following a recent stay. We obviously will be carefully reviewing the various issues raised and thank you for feedback, essential to our existence. With best regards, Rossella
Good serviceGenuine Hotels.com guest review
The neighborhood was great, close to St Lazare train station, Printemps, restaurants. It was a 20 minute walk to Arch de Triomph, Champs Élysées. I needed to be at Pyramides every morning for tours, it took a short 15min train to get there. Hotel service was the best although the doorman was never there for suitcases on arrival, I didn't expect it but […] the experience would have been a bonus after long haul flights. Other then that, I enjoyed the overall experience. Read moreGenuine Hotels.com guest review
Response by Concorde Opéra Paris Dear traveler, Thank you very much for sharing your opinion ! We are glad to learn it. Hope to see you soon, regards,
Some how my DND sign was missing the last day and the staff kept walking in although I had not checked out yet.Genuine Hotels.com guest review
On arrival we were asked if we would like to upgrade to a larger room at a cost of 100Euro's I agreed because it was special trip however the room did not appear to be any different than the one in the photo. The TV didn't work, a/c was smelling of fumes the second day so I felt a little duped. Not once were we asked if everything was okay, so the thumbs […] down from me!! Read moreGenuine Expedia guest review
Response by Concorde Opéra Paris Dear Customer, Thank you for sharing your view. I deeply regret that we did not met your expectations. I am also very concerned by your bad feeling. Reception remains to guests disposal, around the clock, to contribute to the smooth running of their stay. Hope to welcome you again in the near future. Sincerely, Pauline
We had a very comfortable stay and it was in an excellent location for us to get from the airport and to the sights. We didn't want a shopping weekend, but if you did you'd be in heaven around the area!Genuine Expedia guest review
Response by Concorde Opéra Paris Dear Customer, Thank you very much for taking the time to share these very kind words. We truly appreciate them. Hope to see you soon, Regards, Pauline
Great location,and very helpful staff. Despite having our room upgraded it was quite small and dated, certainly took away the wow factor that the grand and impressive lobby had given.Genuine Hotels.com guest review
Response by Concorde Opéra Paris Dear Traveler, Thank you for taking the time to leave a comment further to your stay. Hope to see you soon. Regards,
"In the heart of Paris"
First time in Paris and literally couldn't have picked a better place to stay, on the doorstep of a metro station and easy 20 min walk to all the major tourist attractions. Quite a grand hotel with an amazing reception, the rooms didn't quite live up to the first impressions but it's a bed. Didn't eat there but only really cos of the amazing choice […] only a few steps away. Read moreGenuine Expedia guest review
"Close to Metro"
Room was a decent size but "Queen" bed was actually a double. Furniture was probably from the 50s and showed some wear that could easily be "touched up". Hotel is very historic and the lobby is lovely although a little "tired". Hotel staff were very helpful in setting up cabs to the airport etc. Free wi-fi although it seemed limited. To check in online […] and print our boarding passes we had to use the business center which was an additional cost (7 euros plus printing cost). Location was good with some adequate restaurants in the area including 2 Starbucks on either end of the block. Easy access to the metro and several lines. Right next to the train station and shopping mall. Read moreGenuine Expedia guest review
Response by Concorde Opéra Paris Dear Mrs. Lorinda, We would like to thank you for taking the time to leave a comment on our partner, Expedia.com's website. We are extremely pleased to hear that you enjoyed your stay at the hotel Concorde Opera Paris. We will share with all our staff your comments. Your satisfaction is an encouragement to us in the pursuit of making each stay a memorable one. However, we have taken good note of your remarks. Please do accept our sincerest apologies for the inconvenience. Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. We look forward to the pleasure of welcoming you back to the hotel Concorde Opera Paris. With all our very best regards,
"Close to centre"
While the hotel was very nice, we would not have paid the full rate. It would also have been better if there had been tea/coffee making facilities in the room.Genuine Expedia guest review
Response by Concorde Opéra Paris Dear Customer, thank you for sharing your views. Hope to see you back soon. sincerely,
the bedroom was so little, no space for anything! the air condition didnt workGenuine Expedia guest review
Response by Concorde Opéra Paris Dear traveler, We deeply regret that the room booked did not suits to your needs in terme of size. Regarding A/C, as we are in winter season, heat is on, no more cold air. We do apology for the disturbance. Regards Pauline
"run down condition for a 4* hotel"
Air conditioning was not working and the receptionist did not inform us until we found out for ourselves, but at least they had fans to provide. Condition of doors, walls and furniture was worn out. Heaters were not working too. However, the toilet was nice - big, clean, 2 sinks, and bright white light. The room was spacious too.Genuine Hotels.com guest review
Response by Concorde Opéra Paris Dear Customer, Thank you for your comment. We do apology for the disturbance. Due, to winter season, A/C is off and general heat is on. Regards, Pauline
"Lovely hotel great location"
Would stay here again but not eat in the restaurant as the drink prices are ridiculous. €39.00 for two small glasses of champagne and €78.00 for a bottle of Pouilly Fume. We all like a nice bottle if wine but it is€39.00 worth, complete rip off.Genuine Expedia guest review
Response by Concorde Opéra Paris Dear Customer, Thank you for leaving your opinion. We are pleased to know that you appreciated our location to discover Paris. We do regret the disturbance about restaurant's prices. Best regards, Pauline
"Great hotel close to attractions and transport."
Very happy with our stay. The hotel was very clean and comfortable. It was close to Paris attractions and transport.Genuine Expedia guest review
Response by Concorde Opéra Paris Dear Traveler, Thank you for sharing your view ! Hope to see you soon. Regards, Pauline
"Great location - easy to walk to main attractions"
Chosen venue for our honeymoon - very pleased with overall outcome.Genuine Expedia guest review
Response by Concorde Opéra Paris Dear Guest, Thank you for sharing your view ! Hope to see you soon. Regards, Pauline
Our stay was wonderful. The hotel is spectacular and in wonderful condition for its age. Highly recommended for anyone heading over for a short stay.Genuine Expedia guest review
"simply okay - close to train network & shopping"
hotel is 'okay' nothing to write home about, wonderful entrance and solid rooms (within the context of paris). Had to wait 1.5 hours to change rooms to what I had originally requested spoke to 4 different staff who were all wonderfully dismissive, didn't have hot water for an entire day, service wasn't particularly helpful but not utterly awful- its […] just okay. Read moreGenuine Expedia guest review
Response by Concorde Opéra Paris Dear Customer, Thank you for your comment. We deeply regret not having met all your expectations and do apology for the disturbance. I would need more details to respond to your last remark. Best regards, Pauline
"Ther hotel is in a beautiful location and lovely."
The classic room is far too small for 2 people. Views were disapointing. We arrived with luggage and there were no porters to assit with the large heavy doors with steps at the front, very disapointing first entrance - no one came to help us. Not good for a 4 star hotel.Genuine Expedia guest review
Response by Concorde Opéra Paris Dear traveler, Thank you for your comment. We are deeply sorry to read your unconfortable experience at your arrivaL; We sincerely apology for the inconvenience as our Bellboy team always do their best to help each guest. Wishing you a nice day,
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