"Condo minimally furnished"
The unit was a short walk to the beach - that was nice. The pool was warm and beach towels furnished. The condo unit lacked basic comforts. The shower in one of the 2 bathrooms did not work at all, we asked to not have any twin beds - we had twin beds, no sheets for the pull out sofa, soup spoons instead of teaspoons in kitchen, had to use the living […] room remote control for the bedroom as there was not a remote for the bedroom TV. The list could go on with little things but overall I will choose somewhere else next time. Read moreGenuine Expedia guest review
The first room my daughter and I were checked into had stained carpet and a view that overlooked a grassy area with a hot tub that was empty. I requested a new room. We were moved to a very large suite that was nicely decorated and perfect for a family of four. Full kitchen, dining area, living room, sitting room and large balcony.Genuine Expedia guest review
"Escape from winterlanta"
We have been to Sanibel Island on three other occasions. This resort was new to usGenuine Expedia guest review
the location was wonderful, but the condition of the room was the worst of all the different condos we have stayed in, many things were broken, my building had the worlds smallest elevator, no way to use a cart to haul up your luggage, too small. the free bike rental was very nice and we enjoyed riding around the islands amazing bike trailsGenuine Hotels.com guest review
"Needs major renovation"
Poor condition of furniture. Island view means parking lot view. No Spa as of yet. Have to request toilet paper. Staff at the reception desk are not very helpful.Genuine Hotels.com guest review
"Had a great stay"
We had a great time here. The pool and beach access were excellent. Hotel staff was responsive - we thought our original room smelled a little like cigarette smoke, and they had no problem relocating us to another room. The amenities of the condo were good, also clean. The only thing that was sub-par was the workout room - kind of depressing looking […] and really smelled of cigarettes. However, I wouldn't let that overshadow and otherwise great stay. Read moreGenuine Hotels.com guest review
This facility was okay if you are not looking for a luxury experience or spending much time in the room. Furniture was worn and dated, walls badly needed painting. But overall was clean and adequate. Beach is GREAT, staff was on top of things.Genuine Expedia guest review
"Nice location, a little uneven in customer service"
We arrived and were upgraded to a nice condo. Right on the beach, pleasant location. Biggest gripe was that, for a full service resort, the restaurant service was suboptimal. The one night we ate there the pool restaurant was closed at 6:45, we waited 15 minutes to be seated, and over 1 hour for our food. Between us and the family next to us, we had […] 6 hungry kids and had to prod the staff after 45 minutes to at least give them bread. Read moreGenuine Expedia guest review
"Great room, clean.. loved being right on the beach"
First trip to Sanibel Island and will definitely return and stay at the Sundial. Staff was so helpful and friendly, and we loved our room. We felt like we were right at homeGenuine Expedia guest review
"Close to the beach."
We were upgraded to a two bedroom. Very nice floor plan, kitchen, and had a very large lanai that faced the ocean. Would recommend this complex!Genuine Hotels.com guest review
"Reflecting economic strife"
Rooms are what we call a condotel a product of hard economic times I was not aware of that at booking the room reflected some one trying to hang on to there condo or in forcloser all ready . walls marked up bed beat , sofa bed forget about it carpet ghetto stained . we had room recleaned as soon as we got there ,if we were not leaving in 2 days I would […] have moved , but we were stuck . holidayinns are much better. Read moreGenuine Expedia guest review
"Replace the beds!"
This is a condo community in one of the most beautiful and enjoyable locations on the planet. The staff is awesome, food is good, drinks are plentiful and tasty. The apartment was huge and well appointed. We had only one complaint: the beds! There is plenty of room for bigger beds (instead of the two fulls). And the mattresses were shot, with a ditch […] in the middle. Would be an easy fix! Read moreGenuine Hotels.com guest review
"Great condo for families"
Overall good experience. Clean, large and comfortable 2 bedroom condo with ocean view. Resort is still in process of renovation so there are facilities that are still in need of upgrade and repair such as the fitness center. The main pool was perfect for our kids complete with a small water slide. Bike rental and beach access were a plus. Ate breakfast […] one morning at the main dining room and sat on balcony overlooking ocean. Food was good and kids under 12 ate free. Would stay here again. Read moreGenuine Expedia guest review
Room was ok...it could have had more comfortable bed. Staff was greatGenuine Expedia guest review
"Could walk onto beach from room"
Very nice large room,nice pool and nice walkway to beach.Genuine Expedia guest review
"A Troubling Experience"
Overall we were happy with our time spent there. The weather was great and the beach was right there. If it were not for the circumstances of the last two days of our stay, our rating would have been the best. The last two days of our stay, however, the services were less than expected. The wing we were staying in suffered a loss of cable TV and internet. […] Until I asked, we were never told that their service provider had to order a replacement part. We simply kept getting messages that service would be restored as soon as possible. Clearly they had to know that the part was not going to be received and installed over the weekend. I found their lack of candor to be less than I would expect from a top rate facility. Instead of offering us a discount upon departure or offering to move us to another apartment for the remainder of our stay (Friday/Saturday), we were told to come to the lobby by their reception desk person and use the TV and internet there. In my view that was not a satisfactory compromise. Clearly we expected to enjoy those advertised services in our apartment. Read moreGenuine Expedia guest review
I have spent a week on Sanibel twice a year for 4 years now and have always stayed at the Sundial... Having always rented from Royal Shell. Due to a mix up on reservations on my end and arriving a day early I rented a room directly from the Sundial, which I paid for prior to arrival. The desk clerk re charged me for the room...and they are not cheap, […] there were bugs crawling around all over...the drawer would not close on oven. When I tried to talk to management regarding being over charged, I had to leave a message which was not returned. I called again and finally talked to management and was treated like dirt. I can't say I have ever dealt with a lady so rude. In the future I will rent directly with Royal Shell and never deal with the sundial staff. Read moreGenuine Expedia guest review
It was our first visit Sanibel. We loved the area and would return. The Sundial was nice however we were disappointed that we did not have a balcony to sit on. Also, the sheets on the bed were like paper.Genuine Hotels.com guest review
"Perfect Romantic getaway"
I spent much time reading reviews on Hotels.com/Trip/ Advisor-decided to give Sundial a try even after seeing a few negative reviews. We are so grateful we gave resort a try.The spa services are not yet available (expected in Dec 2013) but everything else was wonderful. The poolside bar and café were convenient for lunch & daily drink specials. 2 Happy […] Hours provided near pool & inside main building. The thing we enjoyed the most was close proximity to beach and bike trails. Availability to use bikes and direct access to bike trails right from parking lot was awesome. Access to sea kayaks, beach chairs & towels was HUGE plus. We were in Building F and appreciated being a few buildings away from the main pool. The private walkway & gate to main pool was convenient. The staff were especially nice & helpful. We would definitely recommend and plan to return again. We can't wait to return to Sanibel. A place to relax and enjoy great food, nature and the beach. Read moreGenuine Hotels.com guest review
"Excellent location on the beach, needs some work"
The location is terrific! Food was consistently excellent and delicious much to our delight and surprise. The facilities are quite tired and in need of renovation and maintenance.... Very helpful and pleasant staff!Genuine Expedia guest review
This hotel was in a great location. It was near the local markets and restaurants. It also included free towels,chairs, umbrellas,kayak and bike ride on my stay. This made me love the hotel even more! The hotel has two pools, one by the main lobby and another by the apartments. All the apartments have beach access and I always found near by parking. […] The staff was very friendly and helpful. Looking forward on coming back one day. Read moreGenuine Expedia guest review
"Potential Not Realized"
Very disappointing - I paid a premium for an ocean-view room and had four buildings between where I was staying and the ocean. Looking out of the only window in the main portion of the apartment, I was facing the side of a building. The hotels.com confirmation stated king-size bed, queen-size bed and sleeper-sofa; there was no queen-size bed - half […] the family slept on the floor. When I addressed the front-desk about my concerns and dissatisfaction, I was told that "We have no relationship with hotels.com. They check websites of available hotels and advertise them on their site. The details you were promised are not provided by us, but rather hotels.com. If you book through us directly ..." A major expense and my only three free days between now and next summer all for naught. Read moreGenuine Hotels.com guest review
A/C broken and they will not be able to fixed until next day. Do not have lights in the building or the parking lot, after sun goes down everything goes dark, and you don't see anything so you have to stay in your apt. Do not try to walking in the beach in the afternoon because the mosquitos will kill you, believe me I'm still have insect bites in all […] my body. The main pool is the only one acceptable and with the towels service, because the other ones are solitaire and without any service, and they call this hotel resort, its not a resort at all. I will never ever stay in this hotel or recommend to anyone at list if you do not like them. Almost forget, there is only one small elevator in the building corner and they do not have luggage car so imagine what a resort, HORRIBLE and so expensive, do not waste your money. I work in the hospitality industry and this is embarrassing, that a place like this exist. Read moreGenuine Expedia guest review
We enjoyed the area. Beach was close. However the room was not what we had picked from the pictures presented on the hotels.com advertisement. When I questioned this with the hotel they said they could never approve a specific room, so that was disappointing. The furniture was not comfortable and decor seemed 'dated'. It was very clean and grounds were […] beautiful. Dining was wonderful and wait staff were engaging and knowledgeable with dinner and wine paring. it was a lovely vacation. Thank you Read moreGenuine Hotels.com guest review
"Great Romantic Weekend"
We went to Sundial for a romantic weekend. It was the perfect place for us. We never left the island. We loved having the pool, kayaks, beach chairs, towels and beach chairs all at our disposal. We ended up buying groceries and ate in our room for breakfast and lunch. The only downfall...which had nothing to do with the Sundial...were the sand gnats. […] We bought the spray but unfortunately didn't start using it until the 2nd day and by then we were eaten alive. Two weeks later and we are still suffering from the horribly itchy welts/bites. Not everyone has a reaction to them but we certainly did. Next time...I'm going to prepare myself! :) Other than that...we had an amazing time!! I'd highly recommend! Read moreGenuine Expedia guest review
"Home away from home"
The room and the view were outstanding. It was updated with comfortable decor. Joe P., the manager, also made our stay enjoyable by his attentiveness and professional care for our enjoyment.Genuine Expedia guest review
"Nice Vaction Place"
It was nice Resort and Spa was their 10 years ago and it was fantastic the sea water was clear blue. But now the sea water was not clear but brownish? Do not know if it was because of the BP oil spill. Sundial Resort and Spa nice place and very nice pools. But do not plan to go back due to mulky ocean water!Genuine Hotels.com guest review
"Beautiful Beach Resort"
Absolutely loved every minute of our stay. The room was WAY larger than expected, clean & comfortable. Even had the perfect view. Hotel offers free bike and kayak rentals! If I ever visit Sanibel again, I know where I'll be staying. Nicest resort on the island. HIGHLY RECOMMEND for the perfect beach get-a-way!Genuine Expedia guest review
A special thanks to Jason at front desk who upgraded our room due to an error on Expedia's Behalf. Mike in Security who carried all our luggage to room and Laurie in the Restaurant who remembered what we drank and ate every morning.Genuine Expedia guest review
"nice decor/ good location"
relaxing,convenient & nicely appointed all plans went smoothly & on timeGenuine Expedia guest review
"very close to the beach with 2nice swimming pools."
unit was decorated very nice andwas very clean.Housekeeping friendly and responsive. Bikes,beach chairs, beach towels available at no cost. Close to restaurants. Gulf water was brown instead of blue due to overflow of nearby river. Very disappointedGenuine Expedia guest review
"Location is great. Staff is exceptional."
I was impressed with the staff. They handled setting up beach umbrella, seats, kayaks, bicycles (all included in price) seamlessly and with a smile. Highly recommended.Genuine Expedia guest review
"Coastal unit had a great view of the Gulf."
Condo was clean and view was great. We loved the availability of bikes, beach chairs and towels. Although we were extremely disappointed in the condition of the Gulf as a result of the local river being "dumped" in the Gulf. The water was rust looking. It would have been nice to have been notified by the resort of the conditions a head of time.Genuine Expedia guest review
"Serenity on the beach"
This is an amazing hotel/condo. Located right on the beach, Sundial upgraded our room, which had a view of the beach from the screened-in patio. A short walk to the beach and several private pools - this is a great location for a family to unwind on vacation. Great place for the kids to play in the surf, collect shells or explore the island. Sanibel […] is a wonderful place to visit. Read moreGenuine Hotels.com guest review
"Great place to stay"
Very nice rooms. Close to the beach. We will stay here again!Genuine Hotels.com guest review
"Loved hotel but we left disappointed"
Everything about the Sundial was first class, the rooms, food, pool areas etc. However, we are a beach loving family and after being promised "Over 1 mile of pristine white sand beaches and clear blue water" as per the Sundial's website, we were disappointed when we found the beaches covered with seaweed and algae and the water a murky brown color. […] Practically nobody was venturing into the water because of its condition. When we asked staff about the water and beaches, it was explained to us that it was caused by excess run-off from nearby lakes and rivers. In fact, it was like swimming in a freshwater lake. It would have been nice if we were informed prior to arrival and given the option to cancel or reschedule. Again, we love sitting on the beach and swimming in the ocean or in this case, the gulf of mexico so needless to say, we left disappointed. We will most likely not return next year and seek cleaner beaches and water elsewhere. Read moreGenuine Hotels.com guest review
We stayed at the end of July. The island wasn't crowded, though the hotel was full. The staff was very accommodating with beach towels, umbrellas, bikes and kayaks. Our room was newly renovated, clean, updated and very comfortable. We stayed in a two bedroom, two bath with kitchen, dining and living area condo with a balcony view of the ocean. Very […] nice, and a value for what we paid. Read moreGenuine Expedia guest review
Rooms were immaculate, staff was great, pool side bar and grill was awesome!Genuine Expedia guest review
"Great Location right on the beach!"
We had a great time exploring the island & trying the different restaurants! It is very tropical and quaint!Genuine Expedia guest review
"Great place to stay"
Rooms were clean and comfy. Kitchen was adequately supplied (dishes, pots, pans, etc.) Nice grounds. Close to beach. Nice retaurants - had a great dinner with ample portions. Friendly wait staff.Genuine Expedia guest review
"Needs some work"
Our 2 bedroom condo was in a great location- close to the ocean and the pool. However, it really needed some work and more supplies. We only had 3 spoons, 3 bowls and no cooking utensils for a condo that sleeps 6! The pullout sofa was so old that our 3 and 5 yr olds couldn't sleep on it because it was so lumpy and uncomfortable. The housekeeping staff […] picked up but didnt really clean, so the tile floor and bathrooms seemed dirty at times. Overall, it was ok. Kids really enjoyed the pool and waterslide and the amenities were fun. Price was good and we had tons of fun on the beach! Read moreGenuine Expedia guest review
"Great FAMILY place"
GREAT resort & island for family vacation. Hotel in process of many improvements. Our room was beautiful (H206) but heard others complain (each condo owned by different owners). Drink prices rather high comparative to other restaurants but ok. GREAT that resort fee included bikes, kayaks, etc. During rainy day hotel staff went out of their way to offer […] activities for all kids & did so for FREE. GREAT location on island. Helpful & friendly staff in guest services booth (for bikes & towels). Bring change for laundry as difficult to get. FREE resort Wi-Fi was nice. Our room wasn't very soundproof. Could hear people talking above us. It might be noisy if going during busy season but that would not stop us from returning. Actually the other vacationers we met at the resort said they would ALL return. We were all very pleased. Would love live entertainment to be Fri/Sat & Sun vs. just Sat/Sunday. Special note to hotel manager Marina who was very helpful with our booking questions & Carly in guest services who was very attentive & helpful. Looking forward to next year! Read moreGenuine Expedia guest review
"Great family spot. Rooms are great."
Really enjoyed Sanibel. Location of hotel is great. Loved the room with kitchen and family room. Hotel equipment is a little run down - beach chairs, etc. Gym needs to be seriously updated (if you plan on working out). Staff was great.Genuine Expedia guest review
"Good location - - and nice facilities.."
Would be nice to have windows in the work out room - it's too closed in. Would be nicer to have the dining table closer to the big windows - to enjoy the beach views. A bit too expensive.Genuine Expedia guest review
"Loved our room and the view of the beach."
Staff always courteous and the facilities and location were excellent. We will definitely go back and spread the good new to friends and family.Genuine Expedia guest review
Great hotel perfect beach spot. And awesome and amazing shells. I loved it! :)Genuine Expedia guest review
"Sundial on Sanibel Island"
My husband and I just returned from a week long stay at Sundial. The location and staff at the hotel were great. The particular condo we were in needed updating terribly (H309) and the coffee maker took 45 minutes (no exaggeration) to make 4 cups of coffee. The food at the Tiki Bar by the pool was good but a bit pricey. The food at the main restaurant […] was pretty tasteless and very pricey. There are plenty of great restaurants on the island, though. The beach and pool staff were very attentive and friendly. Sundial is undergoing some renovations, and I think these will make it even nicer. The grounds were very well kept and pleasing to the eye. Overall a nice stay. Read moreGenuine Expedia guest review
"Nice but Pricey!"
Great location right on the beach! Sanibel is awesome! However the food and drinks are WAY over priced. And we were surprised how the other guests just left their plates and cups all around the pool area. That was disappointing to see. Clean up after yourselves, please! But the staff was very nice - and the room was nice. If they tell you they are going […] to expedite your check-in - don't buy it! it will not be any sooner than 4:00. Read moreGenuine Hotels.com guest review
"summer in sanibel"
great time perfect place to relax with family beautiful setting. had a wonderful timeGenuine Expedia guest review
"recently renovated rooms very nice"
sanibel beach has too many shells, difficult to walk with out shoes, nice island renting with expedia worked greatGenuine Expedia guest review
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