"Already planning another stay within the next mont"
Very enjoyable, clean, quiet and highly recommendGenuine Hotels.com guest review
We loved it! The only comment is that we thought that you should have more beach umbrellas available.Genuine Hotels.com guest review
Our condo had a view of the landscaping and ocean. This made our relaxation on the balcony very pleasant. We recommend you book a room with a view of the ocean. This facility is very well-maintained and our condo looked as if it was newly remodeled. The complementary kayaks and bikes are all excellent choices for a day of fun. The main pool was loud […] with families and children having fun. The smaller pool was quieter and more relaxing for us. We would recommend this for any family or mature couple. Read moreGenuine Expedia guest review
"Great hotel close to everything"
Would like to have stayed longer. Great for family's or a quiet getaway.Genuine Expedia guest review
"Convenient with lovely view"
It was a great trip. I liked that bikes, umbrellas, and beach chairs were included in our rental fee. It was great to have a full kitchen and washer/dryer available. Drinking water not great. Affordable bottled water would be nice instead of having to go to Jerry's to buy it. Staff very helpful, though on 2 or the 4 days, they were reluctant to put […] up umbrellas. "It's going to rain by noon." It didn't. "It's cloudy and a bit breezy." By noon it wasn't. I got a significant sunburn. Sunny and low 80s for the major part of both days. Read moreGenuine Expedia guest review
I would highly recommend this resort. The room was impeccable, very well appointed. The amenities were all you could think of,bicycles, kayaks, beach chairs,umbrellas. All part of the cost of the room. If you have kids you will love it! Three restaurants with fair pricing and the food was great.Genuine Hotels.com guest review
"Nice hotel, in transition. Great Location!"
Pleasantly surprised by the nice quality of our last minute reservation! We actually had Gulf view from our "Park" view condo. The room had everything we needed for a comfortable stay. Nothing fancy, but clean and neat. Staff were friendly and helpful. Two negatives: - Housekeeping services were unpredictable in terms of time and quality. One day room […] was clean by noon, the next not done yet at 3pm. Some housekeepers are obviously more conscientious than others. - Wifi was so slow and patchy that is was essentially worthless. The resort will be very nice once fully up and running. There were many amenities that were not yet available during our stay (spa, gift shop, standup paddle boards, deli/convenience store) Read moreGenuine Expedia guest review
"Weak food, lots of kids, close to the beach."
We tried the hotel restaurant twice and both times it was disappointing. Best feature of our stay were the new bicycles.... Our room was updated and pleasant . It was away from the main pool area which was crowded and busy.Genuine Expedia guest review
"GREAT PLACE TO STAY!!!!! LOVED IT!!!!!!!!!!"
Last time we went to Sanibel we stayed at another hotel that we really like but it was booked. Expedia booked us to the Sundial Spa and Resort. We loved our stay at the Sundial. Staff was wonderful. We had the one bedroom with a glimpes view of the ocean, very clean, had everything we needed and more. You can actually can stay at the Resort the whole […] time. We ate at both the Tiki restaurant and the Sunbreeze. Excellent food and if you go to the Sunbreeze ask for Joey as your server. He was amazing. We love love loved it there and will be back. Had to come home to awful Ohio wheather of course!! We want to be back now.. Spa and convient store is in the process of getting done, will make it even better/ Read moreGenuine Expedia guest review
Good hotel to stay but staff in restaurant by the lobby is not providing good service. If they see you are not American they treat you not well at all.Genuine Hotels.com guest review
"Great for kids, Staff ok."
This was a great place to take my son. The staff in charge of the pool and beach chairs were very rude.Genuine Expedia guest review
Short walk to the beautiful beach. Great for shelling. Room had a gorgeous sunrise view! Great pool, shopping nearby. Will definately return!Genuine Hotels.com guest review
So nice and relaxing!! Bed was so comfortable!!!! Private yet close to everything!!! Can't wait to go back!!!Genuine Expedia guest review
"Nice Hodel/Condo by the beach."
The hotel is located by the beach. It is very centric. There are restaurants and a local market neat by. Loved that the room was a condo, with a nice kitchen with plates and utensils, refrigerator, etc. the living room had a pull out bed and flat scene tv. The balcony had a beautiful view to the gulf. The room was very comfortable. The only bad part […] was that I found a roach on the sofa and a few ants by the carpet. I would recommend that they exterminate and add more lighting to their parking area. Otherwise it was a great place to stay. Read moreGenuine Expedia guest review
"Great resort on the beach."
Didn't realize this was a condo owner facility. Either way it was very pleasant, with friendly staff, and right one the beach. Rooms were dated and the free internet connection was poor to non existent. That being said most of our time was not spent in the room, but it would have been nice to e-mail our kids. The guys on the beach provided chairs and […] umbrellas everyday with a smile. Would return again !! Read moreGenuine Expedia guest review
Thoughts on my 5 night stay at sundial. Nice place but probably wouldn't stay here again, just nothing special about it. It says Sundial Beach Resort and Spa yet there is no Spa. I was informed it was being worked on but didn't see it! One pool and one hot tub filled with kids, no sauna, no steam room. Beach is nice but wear sandals broken sharp shell […] everywhere. Beach is not private, public is welcome they just can't use Sundial chairs or umbrellas but can sit anywhere( stay at much cheaper place on island and bring beach chair). Everything on the island closes at 9pm so if you work second shift like me it's too quiet. Food at the tiki bar was average, $15 for chicken sandwhich, $10 for 12oz MaiTai. Had breakfast one morning(not so good) decided to eat out rest of week. Cips Place. Sanibel Steak house, Metzaluna and DocFords. Read moreGenuine Expedia guest review
"Nice facility close to the beach"
The overall stay was very pleasant, even though the room showed signs of age. We arrived early, but the friendly staff accomodated our early arrival and got us checked in right away.Genuine Expedia guest review
"Great vacation location, lots of amenities"
Food at restaurants was fair but service people were courteous and helpful. Place was clean and good security.great location had ocean view condo, very clean and updated.Genuine Hotels.com guest review
"Wonderful staff. Beautiful beaches"
Great location, food excellent, bar staff very friendly. Pool large and warm.Genuine Expedia guest review
"What A Disaster!!"
I would never stay here again nor would I recommend it to anyone. My wife's prescription drugs were stolen from our locked room while we were on the beach. We immediately reported this to management and hotel security. They said they would look into the matter. After that they would not return our calls and did not have the courtesy to apologize or […] offer to pay for replacement. Housekeeping would arrive late afternoon just when you are trying to get ready to go out for the evening. Some days they did not vacuum and spent less that 5 min. in the room. Once they picked up all the dirty linen and did not leave washcloths. It took two phone calls and over an hour to get washcloths back to the room so we could shower. Beds were comfortable but the bathrooms were deplorable. Bathrooms were not clean and needed paint and caulk. There are so many nice hotels on Sanibel but this is not one of them. Their hotel management and security needs a refresher course in customer service. Read moreGenuine Expedia guest review
This hotel has seen better days. Our room was spacious and nicely laid out. The bathroom was clean but needed repainting and new tile. We had to carry our luggage up two flights of stairs.Genuine Expedia guest review
"Great Location - Friendly Staff - Good drinks!"
The proximity to the beach is fantastic. The pool and hot tub are nice, and great facilities for kids. Beach had some gross stuff (cow feet?) washing up on it, but the staff was down there trying to clean it up. Kayak rental, bikes, towels, sand toys all included with your stay. Very nice feature. If you have any actual work you need to accomplish […] while you are there, the the internet service is absolutely terrible, but since we were on vacation it is not a major complaint. The appliances in the 2 bedroom costal we stayed in could use an udpate, the TV's aren't HD, but again, on a vacation, not a major issue. Overall a positive experience, and we would definitely stay here again. Read moreGenuine Expedia guest review
Great location the beach was beautiful. Pools are nice and well heated and kids lived water slide. I was bit disappointed there were not more resort activities or if there were they we not advertised. Would be nice if they had a coffee bar or gift/snack shop. Also spa was not finished yet this would have been a nice amenity.Genuine Expedia guest review
"Clean, safe condos on the beach"
The Sundial is advertising itself as a resort and spa. I just returned from our 6 day stay 02/04/2014 and it really isn't a resort and there is no spa. The condos are lovely and a one minute walk from the famous Sanibel beach. The resorts grounds are meticulous and just beautiful. However, the Sundial doesn't really have a resort feel. They advertise […] children's activities at the pool. I only saw the table set one day for the advertised activities and we were at the pool everyday for a few hours. There was one particular employee, Jean, whose job it is to set up beach chairs and umbrellas, who was very mean and rude when you asked for a beach chair and umbrella. There was also no housekeeping during our stay. We are a family of six, and I actually had to call and ask for clean towels on our fourth day. Read moreGenuine Expedia guest review
"Not a place to send even your worst friends"
Decent hotel. However, Winter storm Leon hits and leaves us stranded and they charged us triple the rate for the extra day. Hospitality, I think not!Genuine Expedia guest review
The Sundial is located nicely on Sanilbel and has great access to the beach. Some of the advertised amenities were not as nice as suggested, however the overall experience was good. Internet in building C was spotty which made it difficult to accomplish anything when the weather was bad for 2 days. We also were challenged in that the hotel staff ran […] over $500 in charges on our card that should not have been charged. This type of an oversight or mistake is not something that should ever occur. Read moreGenuine Expedia guest review
"Condo minimally furnished"
The unit was a short walk to the beach - that was nice. The pool was warm and beach towels furnished. The condo unit lacked basic comforts. The shower in one of the 2 bathrooms did not work at all, we asked to not have any twin beds - we had twin beds, no sheets for the pull out sofa, soup spoons instead of teaspoons in kitchen, had to use the living […] room remote control for the bedroom as there was not a remote for the bedroom TV. The list could go on with little things but overall I will choose somewhere else next time. Read moreGenuine Expedia guest review
The first room my daughter and I were checked into had stained carpet and a view that overlooked a grassy area with a hot tub that was empty. I requested a new room. We were moved to a very large suite that was nicely decorated and perfect for a family of four. Full kitchen, dining area, living room, sitting room and large balcony.Genuine Expedia guest review
"Escape from winterlanta"
We have been to Sanibel Island on three other occasions. This resort was new to usGenuine Expedia guest review
the location was wonderful, but the condition of the room was the worst of all the different condos we have stayed in, many things were broken, my building had the worlds smallest elevator, no way to use a cart to haul up your luggage, too small. the free bike rental was very nice and we enjoyed riding around the islands amazing bike trailsGenuine Hotels.com guest review
"Needs major renovation"
Poor condition of furniture. Island view means parking lot view. No Spa as of yet. Have to request toilet paper. Staff at the reception desk are not very helpful.Genuine Hotels.com guest review
"Had a great stay"
We had a great time here. The pool and beach access were excellent. Hotel staff was responsive - we thought our original room smelled a little like cigarette smoke, and they had no problem relocating us to another room. The amenities of the condo were good, also clean. The only thing that was sub-par was the workout room - kind of depressing looking […] and really smelled of cigarettes. However, I wouldn't let that overshadow and otherwise great stay. Read moreGenuine Hotels.com guest review
This facility was okay if you are not looking for a luxury experience or spending much time in the room. Furniture was worn and dated, walls badly needed painting. But overall was clean and adequate. Beach is GREAT, staff was on top of things.Genuine Expedia guest review
"Nice location, a little uneven in customer service"
We arrived and were upgraded to a nice condo. Right on the beach, pleasant location. Biggest gripe was that, for a full service resort, the restaurant service was suboptimal. The one night we ate there the pool restaurant was closed at 6:45, we waited 15 minutes to be seated, and over 1 hour for our food. Between us and the family next to us, we had […] 6 hungry kids and had to prod the staff after 45 minutes to at least give them bread. Read moreGenuine Expedia guest review
"Great room, clean.. loved being right on the beach"
First trip to Sanibel Island and will definitely return and stay at the Sundial. Staff was so helpful and friendly, and we loved our room. We felt like we were right at homeGenuine Expedia guest review
"Close to the beach."
We were upgraded to a two bedroom. Very nice floor plan, kitchen, and had a very large lanai that faced the ocean. Would recommend this complex!Genuine Hotels.com guest review
"Reflecting economic strife"
Rooms are what we call a condotel a product of hard economic times I was not aware of that at booking the room reflected some one trying to hang on to there condo or in forcloser all ready . walls marked up bed beat , sofa bed forget about it carpet ghetto stained . we had room recleaned as soon as we got there ,if we were not leaving in 2 days I would […] have moved , but we were stuck . holidayinns are much better. Read moreGenuine Expedia guest review
"Replace the beds!"
This is a condo community in one of the most beautiful and enjoyable locations on the planet. The staff is awesome, food is good, drinks are plentiful and tasty. The apartment was huge and well appointed. We had only one complaint: the beds! There is plenty of room for bigger beds (instead of the two fulls). And the mattresses were shot, with a ditch […] in the middle. Would be an easy fix! Read moreGenuine Hotels.com guest review
"Great condo for families"
Overall good experience. Clean, large and comfortable 2 bedroom condo with ocean view. Resort is still in process of renovation so there are facilities that are still in need of upgrade and repair such as the fitness center. The main pool was perfect for our kids complete with a small water slide. Bike rental and beach access were a plus. Ate breakfast […] one morning at the main dining room and sat on balcony overlooking ocean. Food was good and kids under 12 ate free. Would stay here again. Read moreGenuine Expedia guest review
Room was ok...it could have had more comfortable bed. Staff was greatGenuine Expedia guest review
"Could walk onto beach from room"
Very nice large room,nice pool and nice walkway to beach.Genuine Expedia guest review
"A Troubling Experience"
Overall we were happy with our time spent there. The weather was great and the beach was right there. If it were not for the circumstances of the last two days of our stay, our rating would have been the best. The last two days of our stay, however, the services were less than expected. The wing we were staying in suffered a loss of cable TV and internet. […] Until I asked, we were never told that their service provider had to order a replacement part. We simply kept getting messages that service would be restored as soon as possible. Clearly they had to know that the part was not going to be received and installed over the weekend. I found their lack of candor to be less than I would expect from a top rate facility. Instead of offering us a discount upon departure or offering to move us to another apartment for the remainder of our stay (Friday/Saturday), we were told to come to the lobby by their reception desk person and use the TV and internet there. In my view that was not a satisfactory compromise. Clearly we expected to enjoy those advertised services in our apartment. Read moreGenuine Expedia guest review
I have spent a week on Sanibel twice a year for 4 years now and have always stayed at the Sundial... Having always rented from Royal Shell. Due to a mix up on reservations on my end and arriving a day early I rented a room directly from the Sundial, which I paid for prior to arrival. The desk clerk re charged me for the room...and they are not cheap, […] there were bugs crawling around all over...the drawer would not close on oven. When I tried to talk to management regarding being over charged, I had to leave a message which was not returned. I called again and finally talked to management and was treated like dirt. I can't say I have ever dealt with a lady so rude. In the future I will rent directly with Royal Shell and never deal with the sundial staff. Read moreGenuine Expedia guest review
It was our first visit Sanibel. We loved the area and would return. The Sundial was nice however we were disappointed that we did not have a balcony to sit on. Also, the sheets on the bed were like paper.Genuine Hotels.com guest review
"Perfect Romantic getaway"
I spent much time reading reviews on Hotels.com/Trip/ Advisor-decided to give Sundial a try even after seeing a few negative reviews. We are so grateful we gave resort a try.The spa services are not yet available (expected in Dec 2013) but everything else was wonderful. The poolside bar and café were convenient for lunch & daily drink specials. 2 Happy […] Hours provided near pool & inside main building. The thing we enjoyed the most was close proximity to beach and bike trails. Availability to use bikes and direct access to bike trails right from parking lot was awesome. Access to sea kayaks, beach chairs & towels was HUGE plus. We were in Building F and appreciated being a few buildings away from the main pool. The private walkway & gate to main pool was convenient. The staff were especially nice & helpful. We would definitely recommend and plan to return again. We can't wait to return to Sanibel. A place to relax and enjoy great food, nature and the beach. Read moreGenuine Hotels.com guest review
"Excellent location on the beach, needs some work"
The location is terrific! Food was consistently excellent and delicious much to our delight and surprise. The facilities are quite tired and in need of renovation and maintenance.... Very helpful and pleasant staff!Genuine Expedia guest review
This hotel was in a great location. It was near the local markets and restaurants. It also included free towels,chairs, umbrellas,kayak and bike ride on my stay. This made me love the hotel even more! The hotel has two pools, one by the main lobby and another by the apartments. All the apartments have beach access and I always found near by parking. […] The staff was very friendly and helpful. Looking forward on coming back one day. Read moreGenuine Expedia guest review
"Potential Not Realized"
Very disappointing - I paid a premium for an ocean-view room and had four buildings between where I was staying and the ocean. Looking out of the only window in the main portion of the apartment, I was facing the side of a building. The hotels.com confirmation stated king-size bed, queen-size bed and sleeper-sofa; there was no queen-size bed - half […] the family slept on the floor. When I addressed the front-desk about my concerns and dissatisfaction, I was told that "We have no relationship with hotels.com. They check websites of available hotels and advertise them on their site. The details you were promised are not provided by us, but rather hotels.com. If you book through us directly ..." A major expense and my only three free days between now and next summer all for naught. Read moreGenuine Hotels.com guest review
A/C broken and they will not be able to fixed until next day. Do not have lights in the building or the parking lot, after sun goes down everything goes dark, and you don't see anything so you have to stay in your apt. Do not try to walking in the beach in the afternoon because the mosquitos will kill you, believe me I'm still have insect bites in all […] my body. The main pool is the only one acceptable and with the towels service, because the other ones are solitaire and without any service, and they call this hotel resort, its not a resort at all. I will never ever stay in this hotel or recommend to anyone at list if you do not like them. Almost forget, there is only one small elevator in the building corner and they do not have luggage car so imagine what a resort, HORRIBLE and so expensive, do not waste your money. I work in the hospitality industry and this is embarrassing, that a place like this exist. Read moreGenuine Expedia guest review
We enjoyed the area. Beach was close. However the room was not what we had picked from the pictures presented on the hotels.com advertisement. When I questioned this with the hotel they said they could never approve a specific room, so that was disappointing. The furniture was not comfortable and decor seemed 'dated'. It was very clean and grounds were […] beautiful. Dining was wonderful and wait staff were engaging and knowledgeable with dinner and wine paring. it was a lovely vacation. Thank you Read moreGenuine Hotels.com guest review
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