Hacienda Hotel & Conference Center LAX - El Segundo

Hotel was older but maintained fine. Parking was not free but at least was linked to room key. Had some difficulty where we would call the front desk for sufficient towels and they would contact housekeeping, but towels would never be delivered (happened twice). Beds were definitely well-used and a little uncomfortable. But overall the room was worth […] the money we paid for it, and it was just a block from the office where we needed to be. Also, very convenient location to get to the beach, and several good restaurants close by. Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel location is very close the LAX Airport. The hotel room condition is very run down, sign of rotten wood and rusty metal.

Genuine Hotels.com guest review

Reception desk handed me keys for rooms already occupied twice in a row, before giving me a room with a broken TV, stained bed, stained ceiling. Not to mention the full hotel parking lot. I will never stay at this hotel again. If you want to have a enjoyable and memorable stay in LA, don't go to this hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Terrible service, rooms smell, nothing like it's pictures

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I gave this an overall score of 3 ONLY because of the gated parking. Otherwise, it would have been a 2. The service man at the front desk was very pleasant and when I called for an extra blanket, it arrived right away. However, I needed an extra blanket due to the heating unit not working in my room. The shower smelled like a dog had been in there and […] the water did not drain too great as it was almost ankle level as I showered. It just had the feel of a roadside motel if you ask me. I was definitely un impressed. Probably the best thing about the hotel is the location. It is not far from the airport, it's in a industrial area and free from "rift raft". Read more

Genuine Hotels.com guest review

Staff, friendly. Room service quick, food fine. Menu offerings to be desired. Room was a disappointment. Bed was clean and comfortable. Rest of the room was very old and tired. Lampshades were falling apart, lighting very poor, could not open the drapes in the room more than 3" to let light in. TV cable kept coming out, had to turn tv on and off by […] hand, remote would not work Read more

Genuine Hotels.com guest review

Regular airport pickup service (nice driver) Clean room ( nice front desk clerks) Bar and restaurant fun and entertaining atmosphere ( wonderful staff) I will stay there at least 2/3 a month

Genuine Hotels.com guest review

I had to stay overnight in L.A. to take an exam, chose this hotel as it was close to exam center and cheap and i guess you get what you pay for, an uneasy night that was not helped by the constant sound of running water in the ceiling or the rattling of the AC unit.

Genuine Hotels.com guest review

Location is awesome, all types of food shopping banks airport pretty much in walking distance. Room is another story, ceiling was cracking from water stains windows need a update as well as carpet bathrooms and hallways. If that gets done it'll be the best hotel for a great price in the area.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Too spread out, creating long walks. Charge for parking. Inaccurate directions to rooms, and confusing room numbers. Incorrect information regarding the restaurant. I will not be staying there on my next trip to LA. The only good thing I have report is their Lost and Found people who handled an inquiry for me in a very professional and caring manne […] r. Read more

Genuine Hotels.com guest review

Overall it was a decent place to stay if you just need a place to sleep. But beware of unwanted wake up calls. We stayed 3 nights and at 6am the first morning we got a wake up call we never asked for. We brushed it off and said it was probably the previous guest. We called the operator and were assured that it was cancelled. 6am second morning lo and […] behold another wake up call. We were livid, so I called the operator and the manager. They apologized and assured me it would be cancelled. I even went to the front desk to speak face to face with a manager. She apologized again and sent up free breakfast vouchers. That night we had a message. I checked the phone and there was no message but again there was a 6am wake up call scheduled. I called the operator and the night manager. They AGAIN apologized. I gave them an hour to get it cancelled. It never was. I had to mess with the phone options to figure out how to cancel the last one myself. When I called the "corporate office" number that was given to me I got the hotel and spoke with another manager. She explained that some kinds of wake up calls are set up in the room and no one else can see them and have to be cancelled in the room. I dont understand why out of everyone I spoke with during my stay could have explained that or given guests some kind of warning. Read more

Genuine Hotels.com guest review

The hotel was convenient since I was attending a conference there. The air conditioning did not really work in the room and so I needed to keep the window open. There is a lot of outside noise that travels into the room, and a constant humming noise throughout the hotel. I have a hard time sleeping with noise - this is the main reason I ranked it a […] 2 in terms of Comfort. Read more

Genuine Hotels.com guest review

Exposed wires, bathtub had black "backed up" gunk in it, no security locks on doors, old decor.

Genuine Hotels.com guest review

Location is great. Took as almost 45 minutes to be picked up from airport. All other hotels seemed to have more vans available. The room was old. Needs restoring. Person at counter really friendly. Ralps supermarket across the street is great.

Genuine Hotels.com guest review

This hotel is falling apart and needs to be either torn down or completely re-done. The staff was friendly and that was about all.

Genuine Hotels.com guest review

Have stayed at the Hacienda since 1980 so I was disappointed with my stay. Sadly it's always the little things you remember - the TV remote did not work (Yes. it had batteries.), the bedside lamp had no switch and could not be used (it had been broken off), and the standard lamp in the corner of the room would not work at all. But I will persist - this […] is good hotel! Read more

Genuine Hotels.com guest review

I really enjoy the Hacienda Hotel. This is the only hotel that I have made a point to stay at again. It offers quite a bit for a great price. The only thing I was disappointed with this time was I booked a king-sized bed and there was no refrigerator like in the queen-sized bed rooms. I figure if I am paying more for a supposedly better room, it should […] still have the same amenities as the other rooms, plus more (i.e., the larger bed). Other than that, I was very happy with my stay and would definitely stay again. Read more

Genuine Hotels.com guest review

I have stayed once before and this time they put me in the south tower. It was much nicer (which isn't really saying much) but the hotel is clean, close to LAX, and closer to food and amenities if you need anything. I stay here when I have early flights the next morning and all I can say is that it is what it is and I want to pay for an inexpensive […] hotel because all I need is a clean bed and a safe nights sleep. That is what you will get. Read more

Genuine Hotels.com guest review

A hotel with good location near to LAX airport, BUT service at front desk was YUCK!!! At first we plan to stay for 1 night BUT due to plan changing therefore we booked additional 1 night, it mean there 2 booking and both under my hubby name, my hubby was using his English name which is not appear in his passport, 1st night checked in was fine BUT the […] next day morning when we go to the front desk and told them we have another booking for the 2nd night and shown them the confirmation number from Hotel.com, they kept insist due to the name difference from the passport they can't let us check in for the 2nd night, when my hubby shown them the credit card that he used for the booking, the ridiculous answer from them :- "IT CAN BE THE FAULT CARD" and insist my hubby to call hotel.com to chance the name as per passport. That the worst experience we have. We will definitely not to go back and stay in the near future. Read more

Genuine Hotels.com guest review

Not sure what the other reviews are talking about. The rooms are very clean and mine didn't smell moldy or musty. The hotel is stretched out in a very bizarre fashion, but I think it added to its charm. The staff was very friendly and responded to my requests immediately. The only complaint I would have is for some reason my phone kept ringing at 4:00 […] AM for a wake up call that we didn't request. Read more

Genuine Hotels.com guest review

The lobby is the nicest thing about the hotel. We were there 2 nites and had to switch rooms after the first nite because the noise above our room from the room over us was extremely loud. They were just walking on the floor and it sounded like a truck. And the airplanes flying over were very loud. After we changed rooms the next day we were on the […] top floor and the room was dirty and again the noise from the planes was horrible. Then the hotel has only one choice for ventilation, and the hotel chooses it so you have no control for your room. If you want heat or air conditioning, you have no choice, it's whatever the hotel chooses. The nite we were there they had heat and it was very hot in our room and when we tried opening the window, the screens were do filthy, it would have been like breathing pollution dust. The hotel was built in the 50's and I don't think anything has ever been done to upgrade it. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Right from the beginning of check-in, I was not impressed with this hotel. The hotel receptionist was in no way pleasant, in fact she was quite rude ~ very short with remarks and not welcoming at all. She seemed to be much more interested in the conversation she was having with a co-worker. There was peeling plaster from one of the walls in our room, […] and the beds were not comfortable at all. The only good thing about this hotel is it's location ~ close to airport, shopping, beach. Needless to say, I'm sure I can find a better hotel in this area in which to stay. Even the price of our stay was not worth it! Read more

Genuine Hotels.com guest review

I had to change rooms as front door lock did not work. When I informed the front desk they acted like I did not know how to use the lock until security confirmed. Then the TV & wifi did not work. When I switched rooms again the bathroom was already flooded & the front desk mentioned they heard as the room underneath me complained of water dripping. […] I tired the hotel twice cause its a good location but they failed miserably both times. Read more

Genuine Hotels.com guest review

Staff was very friendly. The second night was in elavator stuck for a little bit. Rest of the family couldn't get up to room. Don't know if I would stay there again with our kids.

Genuine Hotels.com guest review

older hotel, but clean and comfortable.Good location, walking distance to various food outlets, spas and shops. shuttle to lax and beach

Genuine Hotels.com guest review

On two recent stays for a simple overnight transfer each time I had to request a different room from a door room lock not work to plumbing TV/wirless not working. I was also caught off guard how little the staff cared about these issues both times. It's unfortuante as this is a good alternative location convenient to several restaurants & a market versus […] staying on Century Blvd. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We have been there many times. It is always so convenient to LAX. We were up at 4AM, dressed, shuttled to the airport, went through security and were at the gate by 5AM. You can't beat that. Love the bar. A very friendly place with dancing and a great waitress. Also the bellboys are readily available and helpful. We always rent our car at the hotel […] with Discovery. Works out beautifully Read more

Genuine Hotels.com guest review

Please keep me in your computer as a regular customer. My daughter love that it was so close to all the beaches. Thanks again. We also appreciate the price.

Genuine Hotels.com guest review

AVOID AVOID AVOID!!! This was the worst 3 star hotel I've ever stayed in! The front desk women, the one with glasses was unfriendly and unwelcoming. The hotel was worn down, the room was filthy, found chicken bones and used forks on the corner of the room. I was qualified for one free night from hotels.com and booked accordingly but they charged me […] full price regardless. What a joke! What ever you do AVOID this hotel. Read more

Genuine Hotels.com guest review

Elevators were out of service at times, when they worked they were painfully slow. The TV remote did not work.

Genuine Hotels.com guest review

They gave us non cleaned room in the beginning. The hotel need to improve the service !

Genuine Hotels.com guest review

Rooms were old but beds comfortable and the rooms clean. The hotel is gigantic and sprawling, poorly laid out and old as dirt and kinda strange in every way. Parking sucks and lots FAR from hotel but they are gated and staffed. But the rub is that its cheap the stuff around it is handy for an overnighter and LAX is close enough that its worth it compared […] to the other airport hotels. I would never stay here for more than one night. Read more

Genuine Hotels.com guest review

Enjoyed the hotel itself, I feel the customer service was horrible. Called for towels Saturday evening and still hadn't received any the next morning, so I had to go find someone myself and request them. Also upon checkout I noticed I left my phone charger in the room so I called to get assistance in finding it and have it placed to the side until I […] was able to pick it up but was rudely greeted over the phone immediately transferred to the lost and found office, which I'm assuming the front desk realized was closed on a Sunday evening,I still left a detailed message and haven't heard from anyone yet! Read more

Genuine Hotels.com guest review

nice lobby and gargens but rooms need a makeover-modern TVs would be a start, and hallways and elevators shabby

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This place is very old and outdated and gross.The beds are very hard and make noise every slight move u make.The bathroom was horrible and the whole place smells pretty bad.i wont ever stay here again.Definitely not worth the price I paid.The pictures on the website are very deceiving.Not to mention how far you have to walk to the parking lot that u […] have to pay for.I would have rather slept in my car. Read more

Genuine Hotels.com guest review

given what some of the other reviewers has said about the hotel, i was mentally prepared for a stay in a crummy hotel. however, i was pleasantly surprised when i got there. the hotel is older, but it did not feel super out of date, the halls were a little stuffy/musty, but my room was not. room was clean, the bathroom door seemed old and was chipping […] near the bottom a little. other than a few cosmetic things, it didn't seem like the place was in need of major repairs. Only complaint is that my bathroom had no fan in it, it had a heat lamp to turn on while showering, but no fan. Read more

Genuine Hotels.com guest review

Terrible front counter service. I was sent to two dirty rooms during check in. The manager then upgraded my room due to the inconveince Jr. suite and the smell of that room was horrendous! I will not recommend this hotel to anyone.

Genuine Hotels.com guest review

Older hotel. Hard to get comfortable room temperature, could not identify thermostat in room. Location close to airport made catching flight out in the morning less stressful. No refrigerator or microwave. Walked across street to Starbucks to get morning coffee. Next time I stay near LAX will pay a little more to try to get a more comfortable experience […] at a different hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is old and needs to be upgraded. The room rate was high

Genuine Hotels.com guest review