"Try Motel 6"
My room looked old, and not in a charming way, and smelled old. The furniture had degrading finishes. The bathroom looked like it was remodeled in the 90s, but they left a strip of pink tile that was probably installed in the 50s or 60s. The water pressure was good, though, which is always something I appreciate. My room was in a hallway around the […] corner from the lobby, and it was noisy from all the foot traffic. The door to the room showed light all around the edges; the least they could do is weather-strip the door in hopes or reducing the noise. No frig in the room or other appliances. No free coffee in the room or the lobby. And, then, the parking attendant threatened not to let us out of the parking lot even though we had a receipt showing we paid at the front desk. He said he had just received a phone call from the front office stating he needed some other kind of thing to open the gate. After a few minutes of complaining, he let us out. Read moreGenuine Hotels.com guest review
I was at your hotel on March 8 sat. for 1 night. There was no air condition. I told the front desk and was told it's not working. It was very hot. I was not happy. I then came for another one night stay on March 13. The lights were going on and off by itself. After getting settled I called the from desk and was told there was nothing they could do, […] maintenance was off. Which I understand this was late at night. When I checked out, I explained to the woman she said , the air does not work this time of year? That's crazy. Regarding the lights that made my room so dark while getting ready at 3am to make at 6am flight. Read moreGenuine Hotels.com guest review
"Good rates for what you get"
The hotel overall was pretty nice. The middle veranda area was peaceful and their are lots of places to eat in the surrounding area. The free shuttle to the airport is also great! Certain areas of the hotel looked/smelled a bit dingy or musty. I would stay here again I suppose for the price and the free shuttle.Genuine Hotels.com guest review
Overnighted in a handicapped room with my 90 yr old mom and their staff lent us a wheelchair, let us check out late and even gave us a ride to the shopping center in their van with wheelchair accessibility. I've stayed there for years and although the price has increased slightly, the place is cared for and the workers friendly and helpful. Except for […] the in house store being replaced with vending machines, all is still very good and i would stay there again. Oh, they still have free lax shuttles every 20 minutes! Read moreGenuine Hotels.com guest review
not good. Room odor is unbearable. very old TV, carpet. up stair noise kept me awake.Genuine Hotels.com guest review
The widows were cracked. There was hair in the bathroom. The carpet was filthy. Overall poor choice. Staff was helpful but overworked.Genuine Hotels.com guest review
Normally I don't provide reviews because they are so subjective. I am sure there are better rooms at the Hacienda than the one they put me in. The bed is hard, the room is old, the window is cracked and has a partial film. The front desk service is impersonal, but the cleaning and support staff are phenomenal. The hotel is a maze and the front desk […] staff is always busy checking in people. The pool is nice, but parking is not convenient. I will probably avoid this destination in the future for all the aforementioned reasons. Read moreGenuine Hotels.com guest review
My family and I loved it. Such great friendly staff. Will definitely stay again soon.Genuine Hotels.com guest review
"1 nights stay was enough"
Pictures are not very accurate. Beds are not comfortable at all. I would not recommend.Genuine Hotels.com guest review
"Great place and super convenient to the airport."
Next time I visit here I'll take advantage of their airport shuttle rather than renting a car at the airport. The staff were very helpful when I kept extending my stay by a day. I'll be back.Genuine Hotels.com guest review
We were comfortable and glad to be at this hotel. We would stay again.Genuine Hotels.com guest review
Did not like the hotel. They need to uphrade their room and there service. And the parking lot is to far from the hotel. Never againGenuine Hotels.com guest review
Average. Room didn't have air conditioning and no screens on the windows. Room was old, and very very loud. Staff was very friendly though.Genuine Hotels.com guest review
The worst hotel I have ever been to will never go again a/c did not work the water in the bathroom would not mix it was either hot or cold when you took a shower the drain was stopped up it would take forever to drain out you have to park a half a block away and pay extra for parking per nightGenuine Hotels.com guest review
I wasn't told that there was a change for parking overall it was clean nice the patios were nice. I just didn't like the fact that i had to pay 18 dollars extra for parking. ...Genuine Hotels.com guest review
Where bad hotal no a/c working not at all satisfied with the hotal I made a bad choiceGenuine Hotels.com guest review
"Will Not Stay There Again"
This hotel is very big and seemed like a maze with all the hallways and doors. The desk staff doesn't instruct you very well on how to get to your room at all. There wasn't free parking available and was across the street so I did have to walk a ways. The maintenance staff and the maid staff was very nice and helpful. The room was too hot not air conditioning. […] Will not repeat the stay. Read moreGenuine Hotels.com guest review
"looks good from the outside"
Well like the title for my review clearly states... it looks good from the outside but once you get inside, and talk to some of the staff you will regret setting foot on the property, and paying for a night of bad services.Genuine Hotels.com guest review
"Good airport hotel"
Good place to stay if needing to get to lax. Shuttle to airport was good Had a lot of facilities at hotel too.Genuine Hotels.com guest review
"For a few dollars"
Staff were nice. Court yard nice and inviting. Carpet needs cleaned. Curtain look dirty and torn. The hallway and curtains is what we noticed before ever entering the room. Very disappointed. For a few dollars of up keep.Genuine Hotels.com guest review
I was put in a room which their hotel representative says, "I usually never put anyone in this room." The reason that is it is right on top of his their parking and it was impossible to sleep. I left once it was light and went to find another hotel room where I could sleep which wasted a whole day of my business trip in Los Angeles. I was too tired […] and their check in line was too long to complain. The hacienda hotel was worse then I remember. Only stay there if you are absolutely desparate. Read moreGenuine Hotels.com guest review
"Room for improvement - pun intended"
This was on a day check in as my father waits for his connecting flight to the east coast. I wanted him to get some rest after a 15 hour flight from Asia. I used my free room reward from hotels.com so the cost was minimal. The front office personnel who tried to check us in first could certainly use some training in Customer Service. After mentioning […] I just booked with hotels.com, her immediate response was "that won't be in the system yet, have a seat" with an obvious smirk off annoyance. I tried to look up my confirmation number on my phone as my father explained his state of fatigue, she was "untouched" and said I need not look up the confirmation number, it wasn't going to help. It took at least 10-15 minutes before they finally called us back to the desk. We were given a room in the West Tower - the far back side of the huge building. The room was rather old, still with a boxed TV. There was some sort of construction going on as there was a steady sound of hammering and drilling. As we were about to leave, there was a long line of people waiting to check in. They were lined up right by the front door so going in and out of the lobby was a "maze". There was no organization, no directions, it was not a "pleasant" stay to the least. Read moreGenuine Hotels.com guest review
"Would stay again"
Charged for Parking , not convenient. Shower tub clogged. Other than that room/hotel was very nice. Good ambiance.Genuine Hotels.com guest review
Just needed a place to crash near LAX.Genuine Hotels.com guest review
"LAX Location was good"
Landed at 5pm in LA dreading traffic but found none on the drive to the hotel. Took about ten min. from the rental car lot. Hallway carpets are all bubbled up from age, room carpet kind of dirty, tub was really dirty. The rest of the room was ok. Lot's of food and grocery across the street as well. Parking is $8 and internet was more then I was going […] to pay. Ok for the single male business traveler Read moreGenuine Hotels.com guest review
"you get what you pay for"
Overall its was far cheaper than the other hotels near by. You can tell its a very old hotel as soon as you walk in to the elevators. The hotel room was a 3 out of a 10. Our bathroom toilet was broken and our room faced the street and you could hear the traffic all night.Genuine Hotels.com guest review
Had family reunion in LA area. The Hacienda has easy access to the airport with family coming from all different directions. Also appreciated the beautifully decorated common areas that we could gather in. Was a perfect choice!Genuine Hotels.com guest review
"comfort at a great price"
Happy with my stay. Had a nice 5th floor inferior court yard room with king bed. Very quiet away from elevator noise, street noise. Room was spacious, large balcony with table and chairs to sit and enjoy the view of the patio. Bathroom needed a little cabinetry repair. Large, very, very clean bathtub/shower combination. Restaurant on property served […] great tasting food. Enjoyed my time there and will definitely stay at this property again next time I am in this area. Read moreGenuine Hotels.com guest review
Room was to hot couldn't adjust the temperature . I had rain water coming in the room through the window. Bed was a little hard. It would have been nice to have a continental Breakfast. Don't think I would be staying again.Genuine Hotels.com guest review
"Clean & Affordable"
Well worth the stay!Genuine Hotels.com guest review
"Little Less Comfortable"
Could not get A/C to come on. I put thermometer to lowest level and still got hot air. It is understood that this was the winter time still, but all hotels I have been to were able to get both all year round. So it was hit in the room and had to open the balcony door to let air in. But this also let the noise in from people in the hot tub at around […] midnight. Check-In took 20 minutes because of so many checking at one time (at 11:10 at night! Lastly, the distance to walk to the room was a lot, especially when you have a lot of luggage. The foors were confusing and you were given no map to show you. Overall, my expectations were not met, leaving with thoughts of not coming back. Read moreGenuine Hotels.com guest review
"overnight in transit"
No, as in zero, amenities. We had to walk to Starbucks for a cup of coffee. I can't remember a hotel, and we have stayed in mmmmmany, that didn't have a coffee maker in the room or coffee in the checkin area or free breakfast for half the price. I would give it a one star. That is 1 star.Genuine Hotels.com guest review
"Comfy and convenient"
Only the heat was working couldn't get the AC to work and had to leave the terrace door open to keep room cool. Over all nice place but a little expensive, meaning the mattress was hard and a bit uncomfortable.Genuine Hotels.com guest review
the hotel room was comfortable. the location was convenient to the airport. Parking at the hotel is affordable, but given the location of the parking lot, and ample parking in the neighborhood, one can pass on this. Only significant complaint I have is that the housekeeping staff showed up knocking on the door at 8.00 in the morning... be considerate […] guys, the checkout time is noon. Read moreGenuine Hotels.com guest review
"Convenient Location, good value"
The hotel was clean and the staff was reasonably polite. The hotel is absolutely HUGE and you might end having to walk really far to get to your room (the one downside). The rooms are well appointed and modern. Had no problems during our stay. Parking is NOT free although you might be able to find street parking behind the hotel. WIFI is free with good […] connectivity. Overall, a good choice - grocery store right across the street and restaurants close-by. Read moreGenuine Hotels.com guest review
It was nice & relaxing.Genuine Hotels.com guest review
The Hotel was very spread out and far from the parking areas. The ice machines were very hard to find, I had to finally call to get locations. The bed was a bit wore out you could feel the springs starting to come though. Very outdated.Genuine Hotels.com guest review
"close to airport"
Hotel is showing some age. Overall layout and acess to room is somewhat difficult. Staff was first class and very efficient. Public areas very nice. Hotel is very clean. Very relaxing atmosphere.Genuine Hotels.com guest review
"Great LAX location"
Cute Spanish style property. Perfect for early morning flight, reasonable rate and Starbucks and food right across street. Nice price and clean.Genuine Hotels.com guest review
"Is it worth the parking?"
Although one of the cheaper choices, I would say this hotel is a bit overpriced... it is kind of frustrating to pay a large parking fee to park several blocks away from the actual hotel with no shuttle/help/bellhops (we asked) to help you with your things (that you had to carry so far). Perhaps I would have felt different about this hotel if my parking […] fee was included in the hotel price, but to pay to park your car so far away in a dangerous/sketchy area (and to have the hotel charging you for it) seems unprofessional. Read moreGenuine Hotels.com guest review
"Not quite 3 stars"
This hotel was not terrible. It was not well maintained enough and many areas were smelly and sometimes dark. I would give it 2.5 stars so don't pay too much and shop around. This is not a holiday inn.Genuine Hotels.com guest review
"smells of smoke and terribly run down"
Couldn't even stay overnight. There were broken Windows with wind gusts blowing through and it was in very poor condition.Genuine Hotels.com guest review
They over book people. There parking it's the worst. You have to look for parking and if you come pack late to the hotel good luck find parking. Have to park out side and walk at least 1 or 2 miles to the front of the hotel. Checking wow its took us almost 1hrs to get our room. And when we got to the room it was not what I requested. Try to change the […] room but the line was to long and didn't have time to argue with management SMH. Read moreGenuine Hotels.com guest review
THE TINY AND FILTHY ROOM WOULDN'T HAVE MATTERED MUCH IF THE SERVICE WAS GREAT OR AT LEAST DECENT, BUT THE SERVICE WAS HORRIBLE! THE GENTLEMAN AT THE FRONT DESK WAS RUDE AND UNATTENTIVE. HOUSEKEEPING TOOK 2HRS TO GET US EXTRA TOWELS, PILLOWS AND BLANKETS. THERE WERE ZERO TOWELS AT THEIR POOL. ALSO THE RESTAURANT/BSR/CLUB BELOW THUMPED LOUD MUSIC INTO […] THE NIGHT, HARDLY GOT ANY REST Read moreGenuine Hotels.com guest review
3 of the 4 lights did not work, one needed a bulb and the oter 2 were just broken. TV remote was again broken(split in two with tape holding it together). No air conditioning or head, just single switch to turn air on or off with no control over temp. No screen on windows so we could not open them. Overall the room was clean and so was the lobby, however […] the hallways and elevators had not been vacuumed in a few days. Service was friendly and helpful, and our one night stay after a delayed flight was ok, however would not stay for more then a place to sleep and leave. Read moreGenuine Hotels.com guest review
Nice. Clean. Affordable. Convenient.Genuine Hotels.com guest review
"A bargain in LA"
Pleasantly surprised that I could not hear airplanes overhead. Quarters were sparse but clean. Only complaints were wifi was slow, and there always seemed to be a line a check-in. I saw a lot of airline staff coming and going. The pros seem to think iti is a good bang for the buck.Genuine Hotels.com guest review
"Convenient for LAX deprture"
Was very disappointed at check in as the hotel was not ready for all of their reservations. Rooms not cleaned and ready for occupancy. We did not get the room requested on our reservation and had to settle for a much lesser room due to the lateness of our check in. Many others were waiting for room assignments. The reception desk was helpful and very […] patient. Read moreGenuine Hotels.com guest review
"Just gets by..."
Very dated hotel. All furniture was old and bed was old uncomfortable. Great bedding and pillows though. Staff was not very friendly and layout was confusing as to which tower. Parking was terrible and card key system was not working at one lot with big warning that if you take a ticket your room will be double charged. I most likely would not stay […] there again. It is definitely not a 3 star hotel. At best, a 2. Read moreGenuine Hotels.com guest review
"Not a great feeling!"
The service matched the rooms - drab and yuck! I set my alarm extra early so I could escape as early as possible - opting to sit for hours at LAX rather than my hotel.Genuine Hotels.com guest review
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