"Good Location but lacking Maintenance"
We've stayed here before and the room was adequate. This time the room was in the older section, smelled like mildew, had obvious water damage in bathroom - vanity buckled on bottom and door bottom was damaged. Could use new carpet - hallway and room was dirty and hall was loose. One chair had large spot on it. Wanted to tell desk but their service […] is very slow. New section is better. Read moreGenuine Hotels.com guest review
Room was not as advertised but the people, location and atmosphere were greatGenuine Hotels.com guest review
I drove to LA to take my little brother to the airport, decided to sleep here as it was close to LAX. Trying to call for service, could never get an answer on the phone, walked down to main lobby to talk to people who work there and they just passed by, were not helpful at all. They said free wifi, took three different people to find us the "new" wifi […] code finally got connected and it doesn't load YouTube or netflix, could not watch anything and If I moved my macbook it lost connection. The light wasn't working, the electricy in the room kept falling out of the plugs so we couldn't charge his iPad before the plane flight. Not recommended at all, will never return. Read moreGenuine Hotels.com guest review
"More of a Motel than Hotel"
Management and front desk very disorganized. I confirmed via telephone, at 5 pm, that I would be a late check in and they verbally confirmed my reservation of a double queen room would be waiting. When I arrived that evening the front desk informed me they only had a room with ONE bed. The clerk said they would locate a roll away but it could take some […] time. It's now midnight and I asked to speak with the manager. While I was standing there, the "night manager" walked past the desk and out the front door. I only knew this because the clerk said "there goes the manager" and I would have to wait another 30 min to talk to him. The pictures on the website do not reflect the disrepair of this hotel. Although the bathrooms were clean, the drains were slow (standing water in tub and sink) lots of water damage to floors and walls, filthy carpet, musty smell, OLD televisions, A/C was a joke. I'd consider this hotel more a "Motel" on old Route 66. Read moreGenuine Hotels.com guest review
When I first arrived I was harassed by the owner because I had a service dog You would think that a owner of a hotel would know the federal laws against people with disabilitys. After all that I was given a room that was dirty and smelled like urine. I checked out immediately. Went to another hotel. I honestly do not know how they stay in business. […] From the rude employees to misinformed owner to the awful awful rooms and really I can not even put enough emphasis on the dirty rooms Don't Spend your money here. I Read moreGenuine Hotels.com guest review
Dirty carpets, sticky in room. Lots of guests so seems like it is making money, wonder why they don't replace flooring, pretty gross and smells. Other than that it was done for a layover.Genuine Hotels.com guest review
"Hotel near LAX"
I was looking for an inexpensive hotel close to LAX for a long flight layover. The complimentary airport pickup and dropdowns were mandatory. Free Wi-Fi was advertised - it was very disappointing - good only for checking email and light browsing (did not even try anything fancy). Pickup was good - 15 minute cycle, drop-off not so good but mainly due […] to traffic - allow 30 mins to get to airport though if traffic is light then it is 5 minutes. Hotel is adequate, clean, etc. A busy hotel, check-in, check-out took a while due to numbers, prehaps time of day. Staff were curtious. A brief wander around shows there are services - fuel, supermarket, fast-food places nearby. Read moreGenuine Hotels.com guest review
"Bustling hubbub close to LAX LMU and Ralphs"
Bustling hubbub close to LAX LMU and Ralphs and Starbucks. They charged for parking. There were spaces my car would not fit into.Genuine Hotels.com guest review
In general the hotel was OK. The room ac was making a loud noise all night but when I informed the hotel the next day, they fixed it immediately. The wing of the hotel I was in, it was old and in need of remodeling.Genuine Hotels.com guest review
"Nice people but the Hotel sucks"
Not a place I would stay for more than one nightGenuine Hotels.com guest review
Its basic and clean. Hotel front desk was really friendly and helpful. Parking across the street was a bit inconvenient.Genuine Hotels.com guest review
"Way over priced"
Joke.. Don't be fooled by the pics on the website. This place is old, smelly and in a bad location.. Rates for this place shouldn't be more than 99.00 a night.Genuine Hotels.com guest review
This hotel is disgusting. Overpriced. Rooms dirty and noisy. Security non-existent. All exterior entrances wide open. Anyone can walk right in. Would never stay here again.Genuine Hotels.com guest review
"close to LAX"
We were treated poorly upon arrival late at night. It took almost two hours before we got rooms for which we had reservations. We had to pay to park off site about a block away from the hotel, and there is only a small area in front of the hotel in which to load/unload our car.Genuine Hotels.com guest review
Terrible experience.... arrived at the hotel about 11:30pm and there was a long line to check in. Waited about an hour to check in...Genuine Hotels.com guest review
Check in was so slow they needed more staff.Genuine Hotels.com guest review
"In need of maintenance!"
The hotel fit my need as far as location - near LAX for my early morning departure. But, really, the hotel is need of some major maintenance. Exterior needs to be painted. The carpets in the hallways are worn and stained and the lighting is very poor making it oh so shabby and not the chic kind of shabby. Yuk! The elevator panel light was out so you […] were never really sure what floor you were going to. The room didn't have climate control. It had a dial with Low, Medium and High to control airflow but not temperature control so basically it was just blowing air. Where I come from they call this a FAN - not an a/c! And stupid details like a burnt out bulb and a hair dryer that worked intermittently was just the icing on the less than stellar cake. While the location and price were good I can't recommend this hotel. I am sure there are better options near LAX. Read moreGenuine Hotels.com guest review
"I can get better for less $$$$$"
The pictures the website posted does not come close to what I actually stayed in. Every time I called the Hotel I had to let it ring about 30xs before someone answered. When instructed to park at designated location, the parking lot was full. Also, the room was very hot and mediocre. Good thing it was just for the night.Genuine Hotels.com guest review
Had to get new keys 3 different times just to get into our room. Very loud at night. Air conditioning was inefficient.Genuine Hotels.com guest review
Very noisy place and long lines at check inGenuine Hotels.com guest review
There was a terrible oder in the South Tower elevators.Genuine Hotels.com guest review
"not my best experience to say the least"
The hotels location is great and the staff was actually very friendly for the most part. What was NOT good was everything else. Rooms were EXTREMELY hot, A/C did not seem to function properly even though I was moved to a couple of different rooms. The elevator smelled AWFUL! The view from my balcony was that of a giant DUMPSTER that other guests spent […] the night throwing garbage bags into from the floor above and beside me (I was on the 6th floor. It just seemed VERY outdated. I would not recommend to a friend. Read moreGenuine Hotels.com guest review
"Great Location but Much Needed Upgrade to Hotel"
It was perfectly located near the business I was working with and our clients; however, the towers of rooms and parking lot weren't convenient. It felt like Vegas in having to do a long walk just to get to the car. Plus doing it in heels while lugging my laptop and paperwork. No valet gave me no other option. The hotel is extremely dated. There is some […] appearance that they are working on it, but perhaps too much is going all at once. I had a leak in the drain pipe of the bathroom sink and it was addressed while I was out for the day. Everyone I encountered was pleasant. Read moreGenuine Hotels.com guest review
We arrived at the Hotel the check in process went smooth. This Hotel has some nice sitting areas. We got to the elevator and that thing was a little sketchy to say the least. Our room was very, very clean but the walls looked like a two year old had done the patch work. The carpet used for the wall boarder was peeling away. The closet door didn't close […] all the way as well but as I mentioned before at least it was very clean. My wife didn't get a good nights rest. She complained about the mattress and noise from the worker in the morning.We were only staying the night but we felt we were paying too much for this room. Hotel is in a very good area as far as food places and shopping. I doubt if I would stay here again unless I get a good deal or I'm in a jam. Read moreGenuine Hotels.com guest review
"Good Business Stay - Pleasant Enough"
Room was clean enough but showed signs of wear, such as peeling paint on bathroom door. There was a long stray hair in the tub, not mine. Main lobby was attractive and hotel restaurant was good. Stayed in south tower and one elevator had a dead fish smell the whole time I was there. It is convenient to airport and a pleasant enough stay but not opu […] lent. Read moreGenuine Hotels.com guest review
"Hacienda Hotel Review"
At first checking in took quite a long time. Once at our room it smelled of musky stale dusty and dirty carpet. Hair balls in the restroom. Staff did move us immediately upon our request. Second room was better but had dirty tissues in the ice bucket so we were promptly moved to our third room which was acceptable. The manager on duty was outstanding […] and all staff were cordial and friendly. We did not like that there was a sign saying Any Alcoholic beverages consumed on the property must be purchased at the hotel's bar. That sign is in poor taste. Checking out took almost 40 minutes. There should be a separate associate who checks people out instead of check ins and check outs being in the same line. Read moreGenuine Hotels.com guest review
"Unique Airport hotel"
What I loved about Hacienda : Free airport shuttle, amazing inner court with fountains, trees and flowers, with Wifi. Great place to work or chill. Location is good. Starbucks and Fedex accross the street. No business center but I recommend and will come back.Genuine Hotels.com guest review
It was a terrible experience! I came to LA for a meeting and wanted to stay around LAX.Rooms are old and noisy.In the middle of the night another guest opened my room and surprisingly said they rented this room to me as well.It was not clean and comfortable at all.I don't recommend this place at all.Genuine Hotels.com guest review
The room was small but I was traveling alone so it was ok. My room was clean but an awful musty smell. Had to turn a/c on high just to try to get rid of smell. Almost mold like. The interior carpets in hallways & corridors were terribly stained giving an unclean appearance. They need to replace them. First appearances are crucial to ratings. Mattress […] was older & could have been better. Phone system went out & I received no wake up call. I had a back up alarm, however. Close to airport & shuttle service. Across the street there is large grocery store, Walgreens, and multiple places to eat which was very nice. No car or taxi required. I had a layover for early flight next am. Acceptable but much room for hotel improvements. Read moreGenuine Hotels.com guest review
"A step into the past that was worthwhile"
It was good, very good for an old hotel with real character and charm.. I would stay at La Hacienda again. I really appreciated the 4 AM wake-up call!. I was worried. The front desk was so busy with groups, youth groups, you name it. it was a crowded weekend. But I got the call in the morning and made my LAX flight. I liked the restaurant Mariposa. […] The chicken soup was excellent. The flounder was okay and the fresh vegetables were excellent-- not overcooked. Great! The swimming pool is a bit out of the way, so I didn't have time to swim. And I usually do when I stay at a California hotel. But that was okay. I needed an overnight before an early morning flight. I often do this after staying with family (I grew up in L.A. and have many cousins.) The television worked! The shower was a little noisy, like a monster in the wall. But the faucets turned off and sealed off dripping water. That's important! It doesn't waste water during this severe drought. Long live Californians. We will solve this water crisis. Tell your politicians to STUDY Israel, that lives 80% on recycling, converted sea salt water. I think the statistics are something like that high. You have the Pacific Ocean. Use it! Read moreGenuine Hotels.com guest review
Busy reception area. Hotel staff that greeted us was nice. Had to pay to park the car on their lot.. the big deal was the AC in the room. Since its an old hotel, they run a ventilation type AC which means someone else sets the temperature.. all you can do is vary a fan control on the wall. The room and hallway smelled humid/damp. Needless to say, the […] temperature was set above ambient outside. So we slept with the doors to the balcony open, it was in the upper 60's so no big deal kept the street noise. Not use to not having an AC I can control in the room. The drain on the shower didn't drain. Toilet was slow. Again old building and short on maintenance. TV set in room was also 20 years old. Read moreGenuine Hotels.com guest review
"Hacienda Hotel is Filthy, Nasty, needs update"
The carpet was filthy. Someone had showered and left hairs in bath tub. When I got there it looked like someone had been in there on bed and showered left a bunch of hairs. They were sold out and I needed to be there a few hours before flight. I had to change rooms 3 times. Old TV's, smelly. I was able to print boarding pass. I won't ever stay here. […] Nasty old hotel it should not be on Hotels.com I didn't like. The Shuttle Bus driver was nice but I took a cab because I didn't have time to wait on all those people to get on bus it was a short trip. South Tower is better then West. I basically switched from West to South. But it was just as bad the numbers on elevator don't match the room numbers. LIke on Elevator your room may be 2300 but that meant you go to 3rd floor. WTH? Nasty, Filthy, Stinky, I paid way too much for this dump. Read moreGenuine Hotels.com guest review
"ok not great"
It was sufficient. Just a place to stay for the two nights we were in LA. It was an old hotel with a lot of signs of wear and tear. But all we really needed was a place to sleep. The bed was not very comfortable. And they only had 3 pillows on the bed, not 4 like you would think for 2 people. The restaurant attached, however, was very good for breakfast/lunch. […] And it was good that it was very close to LAX with a free shuttle. Read moreGenuine Hotels.com guest review
From the moment we arrived it was a let down. The line was long for check-in, and that's not that unusual for a busy hotel, but what made it worse was the girl behind the counter taking 20-minutes to flirt with the guys she was checking in. Then I get to my room and find out there's no temperature control. Yup. No temperature control!! The entire hotel […] is on ONE TEMPERATURE SETTING for the entire hotel!! So in your room, you only have the option of having the air on, or off. And if you're staying in the summertime and the evening is chilly, and you would like to warm up your room because your 3-year old and 4-year old are getting over colds, well, too bad! There were other little things like when I got to the fitness room, I called them to ask for more towels because they were out, but they never brought them. But the worst part is that I sent a complaint to the hotel about my stay, and they NEVER RESPONDED. I'm actually writing this review weeks after our stay, and have still not received a response. However, there was one good thing that came out of this. I discovered that Hotels.com is truly concerned with their customers. I sent the same email to Hotels.com that I sent to the Hacienda Hotel, and Hotels.com responded right away. They apologized for the hotel's poor service and extended a nice discount for my next booking through them. Now that's customer service! Kudos to you Hotels.com!!!! Read moreGenuine Hotels.com guest review
"Beds suck but good locale"
Awful beds Old rooms Great location Horrible parking lotGenuine Hotels.com guest review
I was very surprised and disappointed by this hotel. By the great reviews, I would have expected better rooms. The lobby, courtyard and pool is nice. But the rooms in the main tower is very old. Smells funky. Small rooms and dingy. Low quality. I would have paid $30-$40 more for a much nicer hotel. Will not be returning to this hotel.Genuine Hotels.com guest review
"Like this hotel, but a few gripes"
I always stay here when I come in to LA - I like how close it is to the airport and freeway. However, it is in serious need of updating and more front desk staff. Plan on waiting in a long line every time you need to visit the front desk, no matter what time of day it is. They really need to hire more people to man the check in. You can tell the hotel […] itself is old and a lot of the rooms and hallways desperately need some renovating. With that said, it is always a pleasant stay and I always go back. Those are my only complaints. Read moreGenuine Hotels.com guest review
"Old and run down"
I used to stay here when we were flying out of LA because parking was included in the hotel stay. You now have to pay $11.00/day to park which makes it not worth it considering how run down the place is.Genuine Hotels.com guest review
"Great transport service to and from Airport"
We used the Hacienda twice for overnight stays in LA as a break before connecting flights. To rest after our long flight from Sydney Australia and prior to our long flight returning home. We found the complimentary transport to and from LAX Airport a very helpful service especially when arriving very late at night. Check in does take a while due to […] the large amount of guests. Restaurant was good also.Ground floor rooms were preferred as they were much roomier. Read moreGenuine Hotels.com guest review
"Nice place for a stay"
I like the Hacienda mostly because of its friendly staff. But, a close second is the relaxing courts available to sit in--fountains, comfortable chairs and tables, plants and tiled walls combine into a pleasant atmosphere to sit, drink and chat. There isn't much to do in the area close to LAX, but there is a decent selection of restaurants.Genuine Hotels.com guest review
"Meh...it was alright"
Well, it's not the cleanest, nicest, quietest, or most updated, but it did the job. I stayed just one night, and that because of it's proximity to LAX. And it was one of the cheaper ones right there close in to the airport. Decor in the room, furniture, and even the TV were older. The room was reasonably clean, but obviously well-worn which just leaves […] a little bit of a dirty feel. The lobby was chaotic when I was checking in. Line was a good 8+ customers deep waiting. And many of them were foreign travelers presumably just arrived or about to depart for their international flights, with lots of luggage stacked and scattered around, many languages being spoken, and a lot of confusion. Sort of felt like I was in some busy, foreign train station. And it just kind of had that transient, not-worn-out-but-wearing-out, clean-on-the-surface-but-dingy-from-use feel. Still, there was nothing really wrong with it. So honestly, as long as it was one of the cheaper options, and I wanted an easy location for an early morning flight out, I'd probably stay there again. Read moreGenuine Hotels.com guest review
"Never ever!! Worst mistake of a lifetime"
I do not know where to begin.... Smelly, filthy, bugs, incompetent staff, gave us wrong room 3 times all while carrying our own luggage, there was no parking available and still wanted to charge us $11 per day, waited 2 hours to finally talk to manager who refunded our money and we left and booked at Hyatt House and last I just want to stress to anyone […] who is considering staying here - to please take my word when I tell you "STAY AWAY!" Read moreGenuine Hotels.com guest review
"stay on 4th of july"
Check in was painfully slow. It was like rushhour on the 405. This was on 4th of july though.Genuine Hotels.com guest review
"Would not stay here again."
I have not poorly rated a hotel before. We reserved a King room, they gave us a queen and it was dirty. TooK a while to correct and the new room was dirty (someone had used everything after cleaning). Bare bones room. Asked to borrow corkscrew and told theyes would open the wine for a charge. General maintenance lacking. Attitude of theyes didn't care, […] perhaps because hotel was packed. NOT IMPRESSED. Read moreGenuine Hotels.com guest review
Room was small but beds were comfortableGenuine Hotels.com guest review
"A bit tired but easy and close"
It was adequate and easy access to LAX, but older with newer at similar $ within the local area.Genuine Hotels.com guest review
Unfortunate for our family we stayed 4 nights. We will NEVER stay here again. The hotel is old and not kept up, rugs smell, beds uncomfortable, electrical outlets broken. I could go on, but I think you get the message. It's to bad because we stayed here in the 70's and 80's and it was a nice place to stay.Genuine Hotels.com guest review
"Totally Fine But Not A Favorite"
I booked this for a last-minute business trip (non-profit = small travel budget), aiming for the best of the low-cost airport hotels near LAX. That's what I got: my room was clean, but I wouldn't really call it comfortable, just very basic with low-grade bed, sheets, furniture, etc. Didn't sleep that well. The room was a bit of a hike from the lobby. […] Overall totally fine, but I'm not looking forward to another visit. The fitness center, while small and bare-bones, was a real plus for me. The service was excellent, especially considering how harried all the staff were from an unexpectedly full night (a big flight was cancelled). I parked on the street behind the hotel to avoid the parking charge. Read moreGenuine Hotels.com guest review
Only complaint is absolutely not enough parking!!!!Genuine Hotels.com guest review
"Close to family and beaches that we wanted to see"
We had a great time. Hotel rooms are out of date, especially the bed although it was comfortable enough for me to sleep! Tv was old and when trying to turn it off it would go back on by itself several times before finally staying off. Other than that, it was an ok place to stay meaning I would stay there again.Genuine Hotels.com guest review
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