Great mini vacation place. Near Union Square and fine dining.Genuine Hotels.com guest review
"Good hotel but other than history nothing special."
Hotel was adequate for my needs. I didn't require a lot of service. Good location.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Christopher, I can appreciate that you enjoyed our hotel and its location. Although, we would love the opportunity to 'wow' you on your next visit to the Drake! Hope to see you soon. Regards, Jim Gross, General Manager
"Cute hotel, close to everything, older"
The hotel staff was friendly and very helpful. The location of this hotel is perfect, walking distance to shops, restaurants, shows, etc! The hotel room (queen-deluxe) is small and older, but clean. Our bed wasn't very comfortable and squeaky. The noise from Union Square can get loud on the weekends so if you're looking for quiet and serene, this is […] not the hotel for you. But our stay was nice and I would recommend for a night or two especially if you are on foot and want to be close to everything. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Lacey, I'm glad to hear that you found our staff friendly and helpful! I agree, our location speaks for itself and something is always happening for some weekend fun! There are quieter rooms that faces away from the streets and the Union Square so you may want to try those rooms on your next visit. Thanks! Jim Gross, General Manager
"Don't get the room right outside elevator! Noisy N"
We were given room 1715 literally outside the elevator and it was awful. The noise was loud and when I told the front desk when we checked out they didn't seem to care. It is a beautiful hotel but if there was another room that would have been better.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, I appreciate your comment. I am disappointed to learn that you didn't feel that our front desk cared. Please know that we have bigger rooms and we could have moved you to a different room if/when we had availability. We hope that you'll give us another opportunity to serve you. Sincerely, Jim Gross, General Manager
"Horrible service at the Sir Francis Drake"
Over priced, rude customer service, valet is horrible. Don't stay on 20th floor if light sleeper or have an early event the next morning( they didn't tell us about the nightclub on 21st floor). Valet workers were rude and unhelpful. I recommend they don't be a host hotel for events in the city if they can't handle guest with respect and courtesy. Will […] not stay here again or recommend to anyone. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, I am utterly disappointed to see your review. Although, the rate we offer during the city wide events are very compatible (we do all comp set research) to other hotels, but I am very upset to hear that you found our customer service rude and horrible. What could we have done to make your stay better one? I always welcome your feedback. Sincerely, Jim Gross, General Manager
"Great SF hotel"
Great hotel, based around Sir Francis Drake, legendary explorer. Beautiful lobby and bar area, comfortable rooms. Great area as well.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Samir, I appreciate your review! You couldn't have said better! We hope to see you soon. Happy New Year Jim Gross, General Manager
"The smallest room imaginable"
It was a lovely hotel. Very classic and the service was excellent. Everyone was very friendly and helpful. I was a little suprised when I got to my room. It was soooooo small. I actually got out of bed and was in the bathroom. No extra steps, in the bathroom. And there was no room for a trash can in the bathroom. That was irritating because I had to […] carry my trash into the room. It wasn't that far, but it was inconvenient. Had I paid full price for the room, I would have been very unhappy. It was nice to say I stayed there, but I don't think I would do it again. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Colleen, I'm glad to know that you found us friendly and helpful. Please know that our rooms vary in sizes; some very cozy suitable for 1 traveler, others much bigger with separate sitting area - all depends on what our guests are looking for. We hope you'll want to try our bigger rooms. Thank you for your review. Sincerely, Jim Gross, General Manager
"weekend get away"
Other than a little peeling paint the room was impeccable. Everything was clean and close to all the fun stuff we wanted to do for the weekend.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear William, I'm glad to hear that you had a fun weekend get away! The Drake's location IS great for a quick shopping trip or a week of fun getaway to explore what this city has to offer. We hope to see you soon for your another weekend getaway! Happy New Year Jim Gross, General Manager
"Great Hotel. Perfect Union Square Location."
Great location in Union Square. Love the decor, very fun! The Bar on the top floor has great views of the city. Nice lobby!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Kasey, I agree, our location is so close to everything you can possibly wish for when visiting San Francisco! Sounds like you stopped by our Starlight Room and yes, the view from the 21st floor is superb! Thank you for your review. Happy New Year Jim Gross, General Manager
Decent hotel, just disappointed a room was almost $300 a night and still got charged $67/day for valet....Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, Thank you for staying at the Drake! I'm sorry to hear that you were not pleased with the valet charge. Please know that our parking along with many other hotels in the same areas are managed by the same valet parking company and the fee is very similar to what other hotels charge. The city of San Francisco is very compact and it's often challenging to find a parking spot and the parking rate may be higher than some other cities. It is definitely better explored on foot as well. Sincerely, Jim Gross, General Manager
Great location, but if you are staying on the weekend it can be extremely noisy. My room was on the 19th floor (two floors under the Starlight room) and the music/bass was incredibly loud until 2 am. Staff gave a room credit, which was nice but doesn't quite make up for the sleep deprivation. If you are on a lower floor, this hotel is really fun and […] in a great location. Read moreGenuine Hotels.com guest review
"Sir Francis Drake Review"
My fiance and I went for an over night stay at Sir Francis Drake this Saturday.This particular overnight was a getaway-from-the-kids type of trip, which only happens for us once in a blue moon and we had wanted it to be special.Our stay got off to a bit of rough start.The original reservation was for a grand king room. I called a week in advance to […] confirm my reservations and was assured everything was good to go.Upon arrival,we were informed the grand room we had booked was not available and they were moving us to a deluxe room and would give us complementary breakfast for the inconvenience.I informed them we already had planned to go to brunch in the Starlight Room and asked if they would be able to take care of that for us instead,to which they agreed.So they were trying to make good on this.I had read similar complaints on Yelp before we booked here,which is exactly why I CALLED A WEEK IN ADVANCE!The first impression of the room wasn't great.On top of the already smaller room we were given,there was a pull out cot in the middle of the room when we got there,why it was there I have no idea. But we called down and someone came up fairly quickly and removed it for us.The view wasn't spectacular and the bathroom was pretty cramped. But,being that they put us in a corner room we decided to make the best of a little disappointment.Overall the hotel is nice.I dig the old world charm and the staff was nice. Read moreGenuine Hotels.com guest review
Love this hotel, very classy, great restaurant. Pet friendly with no pet charge.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Jennifer, Mahalo for your 5-star review! Indeed, it is classy and the Scala's is a great place to taste a dish that is made from local produces. We hope to see you soon. Happy New Year Jim Gross, General Manager
"Loved the Sir Francis Drake"
Loved the Sir Francis Drake. Only negative was the street noise was too loud. We were on the 14th floor in a corner room. The view was great - we could see up Sutter and Powell streets. But we could hear the traffic noise at night, even with a white noise machine. Other than that, we loved the hotel. Great location in Union Square, very friendly staff, […] nice coffee reception in lobby each morning, and complementary wine hour at 5pm. Room was small but comfortable, and had a nice size TV. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear James, I appreciate your review. I can certainly appreciate that you felt the street noise was too loud. The Drake is located in a very vibrant neighborhood, very convenient to things that many visitors look for. Glad to hear that you enjoyed our daily complimentary coffee/tea service and the evening wine hour. We hope to see you soon. Happy New Year Jim Gross, General Manager
"Wonderful hotel, great location."
Wonderful old hotel, right at union station, cable car stop is right there. Centrally located especially if you like to walk. Everyone at the hotel was very helpful, would definitely stay here again.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear cynthia, It's always a pleasure to know that our guest wants to come back to the Drake! Thank you for your kind words! Happy New Year Jim Gross, General Manager
I book this hotel for my husband birthday we checked in a little late to go to the lounge startligt room in the same hotel, the front desk person told us that they already did last called when at 12:am when the place closed at 1:30am I was not satisfied at all won't be staying here ever again my experience was not goodGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Dina, I am so disappointed that we couldn't deliver what you would have expected out of the Drake. You are absolutely right; checking at midnight, you should have been able to enjoy the last 1.5 hrs at the Starlight room. I'll have to find out why you were told that you couldn't go unless there was a private party or the lounge has already exceeded a max number of people which happens time to time. Hopefully, you'll give us another opportunity and you'll get to experience the Drake and the Starlight Room. Happy New Year! Jim Gross, General Manager
"Not a do over."
The hotel is right in town so there is no parking. We were charged $60+ for one night. Since our stay was to be short we really didn't want to take all of our luggage out of the car, but we were advised to take EVERYTHING. We were there on Christmas, so practically nothing was open. In a return trip.....this hotel would not be a do over.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello Guest, Thank you for visiting the Drake! You are right, we are conveniently located to all major shopping, dining and tourist attraction. Parking rate is very compatible/similar to other hotels in the same vicinity and the parking spaces are hard to come by. It is our policy to advise all parkers to take all of their belongings just as a security measure. We appreciate your understanding! Happy New Year. Jim Gross, General Manager
"Sir Francis Drake"
This Hotel is in the busiest shopping district in SF. During the Holiday season it is a madhouse around this location. Small rooms, but didn't expect anything more, the hotel is around 100 years old. Beautiful architecture inside and outside the property, and close to many restaurants and other attractions. Chinatown is right around the corner.Genuine Hotels.com guest review
"Sir Francis Drake"
bed was not comfortable at all which had the potential to ruin the overall experience.Genuine Hotels.com guest review
Front desk service was great, bellhop Was great, bar needed an extra bartender. Fun stayGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear James, It's a pleasure to know that you had a fun stay! I'll keep that in mind about needing an extra bartender. Thanks again and Happy New Year! Jim Gross, General Manager
"Traffic is LOUD at this hotel."
Major noise, no matter what floor you are on.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, Happy New Year! Thank you for choosing the Drake for your recent trip. I certainly understand that you found the traffic noise loud as we are a block away from Union Square and other major shopping, dining areas. Especially during the holiday season, our surrounding neighborhood becomes even more alive with all the holiday festivities. I'm sorry to hear that we weren't quite your cup of tea, but hopefully you'll give us another opportunity to serve you. Sincerely, Jim Gross, General Manager
"A nice getaway in SF"
Great location and a very comfortable hotelGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear timothy, Thank you for choosing us on your getaway! I'm glad that you found our hotel very comfortable (which I agree!) and enjoyed our location. We hope to see you again this year. Happy New Year! Jim Gross, General Manager
We got married & stayed there the night before & night of our wedding .. Great experience!!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Marie-Claire, Congratulations! Thank you for spending your special nights with us! We are happy to know that you had a wonderful and memorable time here. We hope that you'll come back for your anniversaries and other occasions! Happy Holidays! Jim Gross, General Manager
"Excellent overnighter - Christmas tradition born"
Great overnight in heart of Union Square. The city was alive with Christmas cheer. The hotel provided us a prime spot to enjoy and soak up the cityGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Rachel, Wow, what a wonderful comment! Union Square gets really lively during the holiday season and I'm so happy that you got to experience it! We look forward to having you again next year! Happy New Year! Jim Gross, General Manager
"Disappointing- not for families"
I always loved Kimpton hotels and thought that it was a great location to take my kids to SF for a holiday night, taking in the Union Square festivities. The bathroom was tiny, the window treatments were broken and dirty. The worst part of the stay was the look my kids faces (aged 4 & 8) on Christmas Eve morning excited for the advertised hot cocoa […] bar that ends at 9am. We arrived at 8:45, cocoa gone, we were told by another guest that they were getting more cocoa. They had all the toppings out, sprinkles, peppermint, etc, but no cocoa. We sat and waited for more cocoa. Finally we realized at 9:03 they were cleaning up and putting everything away. I asked the gentleman cleaning it up about getting cocoa for the kids, he said, 'it ended at 9am." I told him we'd been waiting since 8:45 for a refill and he said there was plenty of coffee left...for 2 little kids?? Frustrating. I guess they should tell you that the cocoa bar is "while supplies last." No offer to accommodate or help, even to apologize. He was obviously the grinch of the hotel. On a better note, Elgin at the front desk was the best part of the whole stay. He embodies the Kimpton standard I remember. Read moreGenuine Hotels.com guest review
"Let down for a Kimpton"
The reason for my low ratings is that for the price we paid ($234 for the night) I was surprised that there was not a coffee maker in the room, such a simple thing I know but the convenience of that while getting ready in the morning without having to order room service or go downstairs to the lobby is huge to me. Also the windows are very old and do […] not keep any sound or cold air out so we were glad we brought ear plugs! The last thing was there was a strong sulphur smell in the room, we knew the hotel was very old but seems they could have managed to do something about that. We really like Kimpton and have stayed in others but I dont think we will back to this one. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hi Julie, I'm very disappointed that we let you down. Please know that we have limited numbers of coffee makers that can brought up on request. Please know that we are happy to move our guest to a different room whenever we have another room available. We hope that you'll give us another opportunity to serve you. Sincerely and Happy Holidays! Jim Gross, General Manager
Paid too much for a room we didn't get.Genuine Hotels.com guest review
"Great central place to stay in San Francisco"
Awesome Stay, Customer Service incredible, from front door to hotel checkin, concierge and valet. Restaurant was overwhelmed with holiday rush,service very slow. Food ok.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Karen, I couldn't be happier that you had an awesome stay and found our customer service incredible! It's always nice to hear that our guests loved our staff and the service we provide. However, I'm sorry to here that the service and the food at the restaurant didn't meet your satisfaction. We hope you'll visit us again soon! Happy Holidays! Jim Gross, General Manager
Very helpful and friendly staff. Clean and comfortable room. Very good restaurant.Genuine Hotels.com guest review
"Nice place but load."
Well kept older hotel. My room on 12th floor had what appeared to be original, single pane window which allowed a lot of street noise through....had to wear ear plugs to sleep well.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear John, The Drake is a 1928 historic building and indeed, it's well-kept and has gone through a major renovation in 2011. There certainly are some original feature we kept to keep the 'old-world'charm. I'm sorry that the street noise kept you up but hopefully, you slept well with ear plugs. Please know that there are rooms that are facing away from the street and based on our availability, we'll be able to relocate you to a different room. We hope that you'll visit us soon. Happy Holidays. Jim Gross, General Manager
I booked a queen bed for our stay. The young man who who checked us in noticed my tall husband upgraded us to a king bed free of charge which was very nice. Our room and bathroom were very small, but comfortable. My husband forgot his cell phone charger. We were happy to learn that the hotel has a cell phone charging station in their business center. […] Entry to the Starlight lounge was free with our room key and offered a nice view over the City. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Brenda, It sounds like you enjoyed your stay! I'm thrilled to learn that one of our staff was able to help you with the upgrade! I'm a tall guy and I know how it can be having to sleep with my feet hanging over the bed! Thanks for stopping by the Starlight; we ALL love the view! Thanks and Happy Holidays! Jim Gross, General Manager
"Older, but nice"
Being an older hotel, the rooms are kind of small and cramped. Otherwise, a great place in a great location for business and touring.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hi John, The Drake is a 1928 historic building, and yes, we do have a room fit for a single traveler as well as much bigger rooms. If you do have a question about a room size, our staff is very happy to answer any questions you may have about the size. You're right about our location though, very convenient for all business and leisure travelers! Please visit us soon. Happy Holidays. Jim Gross, General Manager
"Good hotel, tight quarters, park nearby"
Good hotel overall, certainly in an impressive building, excellent location, rooms are quite small however, very limited counter / floor space in bathroom. We still enjoyed our stay. Avoid 55$ a night valet charge and park two blocks over at Sutter Stockton lot for $1 per hour until 9AMGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Denis, Impressive building, indeed. 1928 historic building and our location couldn't better! Please know that our parking rate is very compatible to other valet services at the near by hotels. We hope to see you soon. Thank you for your review. Jim Gross, General Manager
"Great Historical Hotel"
Great location! Wonderful services, and very comfortable beds!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Ann Sofie, I appreciate that you chose the Drake. Glad to hear that you found our service wonderful and our beds comfortable. We hope that you'll visit us soon. Happy Holidays. Jim Gross, General Manager
"A cautionary tale of property theft"
We were so excited to stay at the Sir Francis Drake over Thanksgiving weekend. Having formerly lived in SF visiting the property as a local, it would be the first time we would stay there as guests. I so want to write a good review because generally, our experience was good. However our stay was overshadowed by a theft. We were absolutely devastated […] and heart broken because my fiance's watch was stolen from our vehicle. My gift to him. A watch I searched a long time to find, and one that he loved. Not a very expensive watch -- but hugely sentimental (not to mention irreplaceable since it has since been discontinued). We checked in on Friday night during the tree lighting at Union Square and it was total chaos. In our rush to remove all our luggage from the car before handing it over to valet, in the darkness of an unfamiliar rental car we missed grabbing the watch from the center console. By the time we retrieved the car it was gone. :( Adding insult to injury, was paying the $200 in parking fees for 3 days. Ouch! Solace for our grief? An incident report and a free cocktail...and an unfortunate lesson of loss prevention. If you do stay there and you park a vehicle, remove every last item of any value to you. Read moreGenuine Hotels.com guest review
Amazing!!! Room a Little small. Had great time everything at UR finger tips.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Kathy, Wow, thanks for a 5-star review! Our location IS definitely one of the best and most convenient in town. I'm glad you got to visit us! We hope to see you soon. Happy Holidays. Jim Gross, General Manager
"Vintage Grand Hotel"
Nice vintage hotel cozy room, great lobby and service, restaurant excellent, walking distance to theaters. If you want large room go to a modern hotel, this is for people who appreciate the past.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Frank, Thank you for a wonderful 5-star review! The Drake is a 1928 historic building that has gone through a major renovation, yet keeping the old-world charm. It's great to know that there are people like you who can appreciate the beauty of that era. Yes, our location speaks for itself and glad that you enjoyed our cuisine at Scala's. We hope to see you soon! Happy Holidays. Jim Gross, General Manager
"Noisy and old"
I was there for only 3 days, had trouble sleeping because the room was very noisy, the windows are old, as the rest of the hotel and I could hear everything from the streets, also from the hall. The room was very small and dated, looks good in pictures but not nice in person. The bathroom was tiny and had little to no extras. The had a sign on top of […] the toilet that says you can request whatever you need from the front desk, but only a small bottle of lotion is in the bathroom and in the shower there are big bottles attached to the wall. It didn't feel fancy or comfortable. For that price I'll stay somewhere else next time. The only plus is the location. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Liliana, I appreciate your honest feedback. The Drake is a 1928 historic building and I can certainly understand it's not for everyone. We are part of the Kimpton Hotels and we love to conserve: that is the reason for our big bottles to save small plastic bottles. I couldn't agree with you more on our location. Happy Holidays. Jim Gross, General Manager
Very well maintained and a great view of the city from the 20 floor.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Robert, Thanks for a precise 5-star review! We try our best so that more guests can experience the same. We hope to see you soon. Sincerely, Jim Gross, General Manager
Great location for cable cars, and Other transportation staff goes Above to make stay enjoyable Tom (bell captain was dressed the part and very helpful)Genuine Hotels.com guest review
"Lovely, but on the small side"
Hotel is nice but the rooms are on the small side, especially the BATHROOM, we cut our stay short at this hotel due to this.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Kathy, Thank you for your review. The Drake being a 1928 historic building, our room sizes can vary, as well as our bathrooms. I'm sorry to learn that you had to cut your stay short because of the bathroom size. Happy Holidays Jim Gross, General Manager
Rooms are small, bar does not open until 330pm, not going to watch any games on Sunday no TVs.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Dave, Thank you for your review. Please know that our Scala's bar in the restaurant is open from lunch. Also, whenever there is a big game, we usually bring out a TV in a lobby. We hope that you'll give us another opportunity to serve you! Sincerely, Jim Gross, General Manager
"Historic Glamour in San Fran"
This is a fun, historic, old Hollywood glamorous place to stay. Loved the doorman. Good location. Only bad thing was the odor on our floor as they were doing some painting.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Lisa, Thank you for staying with the Drake! It is indeed a 1928 Historic building and our Beefeater (doorman) is quite an iconic figure in the San Francisco tourism industry. I'm sorry to hear that you smelt the painting odor. We are always trying to preserve this beautiful property. We hope to see you soon. Sincerely, Jim Gross, General Manager
Came into town for a conference. The hotel had good information and directions for the shuttle service. The staff was extremely hospitable and knowledgeable about the area. The bed was comfortable but there was no airflow through the room making it hot. The neighborhood was noisy at all hours of the night.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Katheri, I'm glad to hear that you were given good information for your conference and found our staff helpful. The location is very central, accessible to many things that San Francisco has to offer...and sorry that it was a bit noisy for you. We hope that you'll visit the Drake soon. Thanks! Jim Gross, General Manager
"nice and convenient"
the loby ia very old.style. but there is very fancy design inside the room. good place to stay in SFGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear JL, I'm glad to hear that you loved our old-world charm decor. Thank you! Jim Gross, General Manager
"Quality of service"
When we checked it to our room, we were suprised to find that we were given A room with a broken thermostate, we called to notified the front desk and they offered to have us move rooms, they attempted to move us to a smaller room, closer to street level and with no view, we declined the move and felt that they could have done more to accomidate their […] guests Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, Thank you for your review. I'm sorry to hear that you were moved to a smaller room. Depending on our room availability, that's definitely not our intention to move a guest to a smaller/less desirable room. We hope that the thermostat was fixed in timely manner. Sincerely, Jim Gross, General Manager
Really enjoyed staying at this older hotel. I appreciated the age of the hotel and the modern renovations. The hotel is close to every district due to it's centralized location. Staff were helpful and friendly. Like the Beedeater greeting at the front door!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, Thanks for a nice feedback! You couldn't have said it better. We are not just old, but 1928 historic! Our location speaks for itself and sounds like you took advantage of that as well. I'm glad to know that you found our staff helpful and friendly. Our Beefeater is rather a famous figure in the San Francisco travel industry! We hope to see you soon. Thanks! Jim Gross, General Manager
"Lovely hotel in Union Square"
The Sir Francis Drake is a lovely old hotel in the Union Square area. It is well-maintained and the rooms are nicely appointed. I would not hesitate to stay there again. Be prepared for a hefty daily parking charge if you bring your own car.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Lynda, Thank you for a 5-star review. I'm very pleased to learn that you enjoyed our hotel. We are located in a very convenient location where people can go to many places on foot. San Francisco is a walkers' paradise. We hope to welcome you back soon. Sincerely, Jim Gross, General Manager
"not great service but nice location"
Construction on our floor only guests they put on the floor, didn't pick up our room service requests. Very tiny but nice rooms. Great location.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, I appreciate your feedback. I'm sorry to learn that you couldn't reach our room service department. We strive to improve not only our facility, but our service as well. I appreciate your review. Sincerely, Jim Gross, General Manager
Need. Counter in bathroom for toiletries.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, We listen; we are getting extra shelves in our bathrooms for extra storage area. Please visit us soon. Thanks! Jim Gross, General Manager
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