All hotels in San Francisco, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
450 Powell Street, San Francisco, CA, 94102, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.9 / 5Good

Score breakdown (from 1,298 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    3.7
  • Condition
    3.9
  • Neighborhood
    4.6
  • < Previous
  • Page 1 of 26
  • Next >
5.0 / 5Outstanding
"I wish every hotel was a Kimpton"
This is a great hotel with excellent customer service and clean, comfortable rooms. The only down side was the street noise at night.
Genuine Hotels.com guest review
2 night family trip Jul 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing"
Our stay at the Drake was unbelievable! Everybody was friendly and I will never forget the four days there!
Genuine Hotels.com guest review
4 night business trip Jul 5, 2015
Captaindan
US
5.0 / 5Outstanding
"Great room; TINY bathroom"
Great hotel. Staff was friendly and accommodating. Concierge was very helpful in recommending and making dinner reservations, and in advising us about transportation to various sites. Only negative with the hotel was the tiny bathroom. There was only one towel rack and it was located in the shower; none for a hand towel by the sink. There was no vanity or counter top space to set toiletries in the bathroom. The bathroom was definitely a one-person at a time area.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Steven, Thank you very much for a 5-star review. Our concierge team is one of the best and want to assist making our guests feel at home in this wonderful city. Please know that the Drake is a 1928 historic building that went through a renovation in 2011. Very typical of the 20's era, our bathrooms can be smaller than some other modern hotels, but we are always brain-storming to increase the storage space. If you have any suggestions, we'll welcome it! We look forward to your next visit! Sincerely, Jim Gross, General Manager
4 night romance trip Jul 8, 2015
Steven
US
5.0 / 5Outstanding
"Beautiful historic hotel!"
Love, love, loved it!
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Carollyn, Wow, thanks for your 5-star review! I couldn't be happier to know that you loved our hotel! We hope to see you soon. Cheers, Jim Gross, General Manager
1 night family trip Jul 4, 2015
Carollyn
US
4.0 / 5Excellent
"short stay but fun"
I had to change rooms as my first room was too small. The second room was better. The best feature is the location-- it's close to everything and you can either walk or get other transport.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, I'm glad to hear that we had a room available to move you! Indeed, our location speaks for itself and it sounds like you had a fun in this wonderful city! We look forward to your next visit. Thanks! Jim Gross, General Manager
4 night trip Jun 29, 2015
A Traveler
US
4.0 / 5Excellent
I had called the hotel twice to request a room that had a window which opened. The day I checked in, I was informed the front desk staff had no way to know which rooms offer opening windows or not. My room was like a dungeon. The tiny window was so high up on the wall I could not see out of it at all unless I was standing on the bed. The window was painted shut. Tiny, dark dungeon room when I requested a functioning window (and was promised one!) did not please this traveler. The hotel smelled musty. I was on the third floor, which had a strange, strong odor - and no way to get any fresh air.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Lauren I, Thank you for a comment on your recent stay. Please know that our building is a 1928 historic building that went under a renovation in 2011. Most of our windows do not open, mostly due to safety reasons. Additionally, whenever we have availability, we often can move you to a different room. Cheers, Jim Gross, General Manager
2 night business trip Jun 28, 2015
Lauren l
US
4.0 / 5Excellent
"Great one night stay"
Beautiful old building turned into a nice hotel
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Jesse, Thank you for your review. Indeed, the Drake is a 1928 historic building and we wanted to keep its ambiance during our renovation in 2011. We look forward to your visit soon. Cheers, Jim Gross, General Manager
1 night business trip Jun 28, 2015
Jesse
US
4.0 / 5Excellent
"Over priced, but excellent service"
For the exorbitant price we were paying, I would expect a microwave and refrigerator in the room. No such luck. Room was very comfortable. I was able to get extra towels right away. We had asked for a roll-away bed; the first room we were given did not have one nor was there space for one, but the hotel fairly quickly changed us to a room with space and sent up the roll-away after only one more phone call to request it.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Jill, Thank you for staying with us and leaving us a feedback. Please know that our rate is very compatible to other hotels in the same vicinity. Although, none of our rooms is equipped with a microwave, a mini refrigerator can be brought up on request based on availability. I'm glad that our staff was able to assign you a different room to accommodate your roll-away bed. We hope to see you on your next trip to SF. Sincerely, Jim Gross, General Manager
3 night business trip Jun 26, 2015
Jill
US
2.0 / 5Fair
"NO COLD WATER"
Two things that make my rating 2 stars for this stay. 1. Our water was 130 F on the cold and hot side. We could not shower at all and barely could brush our teeth the first night before we went out. There were no available rooms to switch too. After befriending the front desk it was admitted that many guest either had no hot water or no cold water. I was offered a free breakfast at the hotel which I had no use for. This problem is/was known to the hotel and they continue to rent rooms out. They have lost my business. When I called in the AM with the hopes that another room was available to use the shower, the front desk told me to purge the hot water out of the floor heater by running the cold water on the sink for 10-15 minutes and this may clear up the issue. I guess this hotel has no regard for the four year drought. Painfully, I let the water run for 10 minutes and we were able to take a shower (that was hot/cold constantly but not 130 F) and we had to let the cold water on the sink run continuously to do so. 2. The window was open 6" and was not operable thus letting all the city noises in all night.
Genuine Hotels.com guest review
1 night trip with friends Jun 27, 2015
Kerry
US
2.0 / 5Fair
"Not impressed"
Horrible bathrooms Not a good value for the $ we spent on the room rate
Genuine Hotels.com guest review
2 night romance trip Jun 26, 2015
Tracey
US
5.0 / 5Outstanding
"Charm in SF"
Great option for someone coming to SF for first time. Used it for business travel. Felt great about putting our staff there. Charming, clean, great staff.
Genuine Hotels.com guest review
5 night business trip May 17, 2015
Margarita
US
4.0 / 5Excellent
"Great Location. Very cool vibe"
Rented a room for a girls' weekend and loved the cool decor as well as the friendly service and the wine hour. It was a perfect fit for our needs. The bathroom was a little tight but we also had 4 girls in a room with two Queen size beds. I would definitely recommend for it's cool vibe and it's great location.
Genuine Hotels.com guest review
1 night trip with friends Jun 21, 2015
Monica K
US
5.0 / 5Outstanding
"Anniversary celebration!"
Celebrated our 45 th wedding anniversary. Hotel was old fashioned, exactly what we were looking for, great ambience! Contacted concierge prior to our arrival for special requests and he followed through nicely. Had a great weekend and wife was extremely happy!
Genuine Hotels.com guest review
1 night romance trip Jun 6, 2015
Edward
US
4.0 / 5Excellent
"Slept well in a good location."
Stayed one night in conjunction with going to a show. The beds and linens are very comfortable. Excellent location. The lobby was nicely set up for coffee in the morning , but it was extremely cold in the lobby.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, How was the show? Our location definitely offers our theatre guests an excellent option - within casual walking distance! I'm glad that you enjoyed our bedding as well as our daily complimentary coffee/tea service in the morning. I am sorry to hear that it was too cold; I will try to keep the lobby temperature up during the coffee hour. Thanks! Jim Gross, General Manager
1 night romance trip Jun 19, 2015
A Traveler
US
1.0 / 5Poor
"Would never stay here again...!!!"
It was disappointing at best. The hotel was old and chipped and in desperate need of more than some hip art to command the prices it does. The rooms were in a state of disrepair...2 of 3 I tried. The desk staff was helpful as possible but the Kimpton chain should take control. All of the 3 rooms were chipped and had a moldly smell. One of the rooms had such a foul odor that was intolerable. I get location, location, location...but this would be the last hotel I would spend $250 to stay in. In my second room the windows had chain link metal in the glass giving the impression of being in a prison. And if one could look through the chain, you could not because the dirty cloth window blind was broken. Does housekeeping and management not notice this. Sadly, I believe that when one pays in advance you get the least desirable rooms....my experience. I trust hotels.com...and if you really do survey the properties you sell...time to survey the Sir Francis Drake.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, First of all, I can certainly appreciate your concerns. I can assure you, we try our best to maintain this 1928 historic building in good condition. Some of the repairable items take considerable amount of time and effort, but we try. I understand that our style isn't for everyone and do appreciate that you gave us a try. Thank you. Jim Gross, General Manager
1 night trip Jun 19, 2015
A Traveler
US
4.0 / 5Excellent
"Will stay again."
Pillows were not comfortable and the plumbing gave a smell from the bathroom but that's due to the age of the building so we forgave that issue. The rooms were very clean and detail was seen to.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Thank you for a kind review. Please know that we keep foam and feather pillows and can be brought up on request as well. Whilst the plumbing smell isn't pleasant, I appreciate your understanding. However, we took a look at the issue and it was since taken care of. Cheers, Jim Gross, General Manager
3 night romance trip Jun 12, 2015
A Traveler
US
4.0 / 5Excellent
"Rustic but no modern"
I really like the Sir Francis Drake, nice location, and I like rustic. However, the TV service was being upgraded and my TV did not work the entire stay.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Thanks for your review. The Drake is a 1928 historic building that went through a renovation in 2011. Some call it 'old-world', others call it 'eclectic' and I must add your adjective, 'rustic' as well! Indeed, our location is everyone's favorite. Yikes, you are right about our TV being replaced with added HD channels, but I am sorry to learn that your TV did not work whilst your stay. Hopefully you'll be back to enjoy our newly installed TV and channels! Cheers, Jim Gross, General Manager
5 night business trip Jun 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Stay"
Hotel is in a great location to all. Staff are friendly and accommodating. Comp wine hour was a huge plus!
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Jaime, Thanks for a 5-star review! You couldn't be more right about our location, our staff and 'everyone's favorite' wine hour! Please visit us soon! Cheers, Jim Gross, General Manager
2 night trip with friends Jun 12, 2015
Jaime
US
5.0 / 5Outstanding
"Good hotel from which to explore San Francisco"
The Sir Francis Drake provided a convenient location along the cable-car route and within a few blocks of market street and other forms of public transportation. I enjoyed the blueberry muffins and bacon for breakfast, although some members of the restaurant staff provide better service than others. Overall, the staff of the hotel provided fantastic service and promptly resolved any issues.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Frank Edward, I appreciate your 5-star review! I love our muffins and other baked goods, too! I am sorry to hear that you found some of our staff so-so service, but as you mentioned, most others enjoy and provide great service! Indeed, our location is great and hopefully you were able to explore this wonderful city. We hope to see you soon. Cheers, Jim Gross, General Manager
4 night trip Jun 7, 2015
Frank Edward
US
4.0 / 5Excellent
"Great experience"
We liked everything about our stay here. Great customer service, spacious room, comfortable beds. It was a great vacation getaway.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Debi, Great review, great experience - thank you! I couldn't be happier that you had a wonderful getaway! Cheers, Jim Gross, General Manager
6 night family trip Jun 2, 2015
Debi
US
2.0 / 5Fair
"Disappointing"
The hotel room itself was my biggest issue. We booked a Queen Room, and checked in to find a full sized bed, rather than a Queen, in the room. When my husband complained at the front desk, they refused to see our issue, choosing instead to argue "but it IS a Queen Room". Call the room what you want, but if it's not a Queen sized bed, in my view, it's not a Queen room. My husband is 6'5", so this was not a minor thing. Also, we had to ask for them to bring more pillows, since there were only two thin pillows on the bed. Overall, a disappointment. Also, I realize that the hotel cannot help this, but the Union Square area in SF has gotten extremely dirty and unpleasant. I would not recommend.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Meredith, I am disappointed as well to hear that your stay with us couldn't exceed your expectation. It is, however, helpful to know which room number you stayed, but we also have rooms with king bed. I can certainly see that a guest who is 6'5" may want a bigger bed. As for Union Square, there is a major construction going on for a major brand retailer and it may seem much busier than usual, but the area still houses many of the world-class brands and great dining options to name a few. Thanks for your feedback. Cheers, Jim Gross, General Manager
2 night family trip May 29, 2015
Meredith
US
2.0 / 5Fair
"should have stayed elsewhere"
Deluxe King room the size of a snail shell. the bathroom is so small that you can't even change your mind in it. The chair at desk is broken/worn out and is an accedent waiting to happen. The check in clerk is very good and professional. The door man that checked our bags was great too. As for other staff we encountered, well not so much. There was suppose to be bath robes but none were in room. There is no frig, coffee maker or microwave and the TV is the size of a good computer screan. All in all not worth the expence.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Jerry, I appreciate that you took time to give us your feedback. Please know that, there is a slight size differences between Deluxe King as well as there are other much bigger rooms available. Additionally, some of the things you mentioned can be brought up to your room upon request; however, were you able to enjoy our daily complimentary morning coffee services in a lobby? I'm glad that you found our front desk staff and Beefeater friendly. Sincerely, Jim Gross, General Manager
2 night trip May 29, 2015
Jerry
US
3.0 / 5Good
"Disappointed in their customer service"
We had an unfortunate reason that forced us to make a last minute booking here. There was some confusion on the rooms, and the hotel was sold out. But instead of being helpful and accommodating, the staff was really rude. They acted annoyed that we were there, like we were inconveniencing them. When we asked for extra pillows and blankets (since one person was going to have to sleep on the floor because of the confusion) they acted as if we were completely being outrageous in our requests. it was late, everyone was tired, but the least we could expect was some HOSPITALITY when paying $250+ a night. I understand circumstances were not completely in their control, but if they could have been gracious about it, it would have gone a long way. After having to deal with 4 different staff members, only one woman was the least bit helpful or friendly. Overall, the staff just felt really unnecessarily rude, something I'm not used to in a Kimpton hotel.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Hipmunk, Thank you for taking the time to bring this to my attention. Whatever the situation was, it is certainly not our intention to come across unhelpful and rude; for that I am sorry that you had to experience that. As you noted, this is something we can definitely improve upon and really appreciate that you decided to express your comment. Regards, Jim Gross, General Manager
2 night trip with friends May 23, 2015
Hipmunk
US
5.0 / 5Outstanding
"Location + grandeur + awesome staff = Wonderful"
From the delightful bell staff, through Chris P at the front desk, to the stunning corner room, to the fun lobby bar staff, to dancing in the Starlight Room....it was a great stay!!!
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Margaret, You said it all! Thank YOU for your wonderful comment and I have to agree, Chris is one of our many great agents we have at the front desk! It sounds like you had a blast in the Starlight Room! We look forward to seeing you again! Cheers, Jim Gross, General Manager
2 night trip May 22, 2015
Margaret
US
5.0 / 5Outstanding
"Can't say enough good things!"
I do not easily hand out top notch ratings for all levels, however, staying at the Sir Francis Drake was a treat for my daughter and me. After a less than desirable Uber drive to the hotel, the front desk clerk comped us for cocktails! The restaurant manager was most accommodating, getting us a table at the sold out Scala's Bistro. It's a not to be missed dining experience. The minor downsides were a bit of noise in the elevator area at night. We were in the 20th floor and the Starlight Room (club) was on 21st. But room was quiet. Also some "leftovers" beer bottles and cocktail glasses near elevator in the morning. Lobby was very chilly in the morning, making coffee an uncomfortable experience, but I'm from Florida so anything below 70° is cold for me. Concierge was friendly and enthusiastic about sights, sounds and smells of San Fran, complimentary wine hour with welcoming staff, bartenders and "beefeaters" all top notch. Wonderful hotel don't miss out.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Tina, Thank YOU for taking the time to write a great review! We are glad that one of our front desk agents made you feel a little better upon arrival; Scala's offers great dishes using locally-grown produce, etc. I will keep a note on the lobby temperature as well since we get many visitors from all around the world, including Hawaii and other tropical destinations. Cheers, Jim Gross, General Manager
3 night family trip May 19, 2015
Tina
US
5.0 / 5Outstanding
"SF Charm"
Great location and SF feel for staff coming to work.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Margarita, You said it all; great location and SF feel! We hope you enjoyed your stay! Cheers, Jim Gross, General Manager
4 night business trip May 18, 2015
Margarita
US
4.0 / 5Excellent
"Short Getaway"
We had a three night stay in San Francisco and selected the Sir Francis Drake because of location and price compared to hotels with similar ratings. The hotel was lovely and we enjoyed what they called a jr. suite with a king size bed which was very spacious. Maneuvering through the City without a car or taxi was easy by walking, or using the hop on tour buses that are nearby. City buses and the BART are also in walking distance.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear jacqueline, Sounds like you enjoyed your 3-night stay with us! Our location is perfect for getting around when you want to explore the city on foot or as you mentioned, tour buses that you can choose from. Thank you for choosing us and hope to see you soon. Cheers, Jim Gross, General Manager
3 night romance trip May 12, 2015
jacqueline
US
3.0 / 5Good
"Money doesn't buy you space"
Husband and I went for a weekend getaway. If you want to be in The center of union square, this is it! Room was small for what I paid, but clean. Cable car right when you walk out the front door was nice. Starlight room on the top floor offered a small dance floor but the view of the city is all around you. Overall nice stay, but expected more for my money.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Diana, Thanks for staying at the Drake. Our location is superb and very convenient. We pride ourselves in this 1928 historic building which may not for everyone, but we make sure that the hotel is clean. We look forward to having you again soon. Cheers, Jim Gross, General Manager
1 night romance trip May 22, 2015
Diana
US
5.0 / 5Outstanding
"Memorable Bachelorette party"
Best bachelorette party ever at Sir Francis Drake! We had rented rooms for the girls to stay in and the General Manager and hotel staff - Raquel comped us with free bottle of champagne at the Starlight Room. They even held the cake for us in the kitchen fridge and when we were ready, they brought up the cake to the Starlight Room and served us the cake with our champagne. They hooked us up with a free table right in front of the dance floor too. The music was great and the staff was extremely friendly. Five star service! Thank you Sir Francis Drake for making the bachelorette and all the girls very happy with a memorable event!!!
Genuine Hotels.com guest review
1 night trip with friends May 16, 2015
liza
US
4.0 / 5Excellent
"Small rooms"
Great neighborhood; in front of trolley stop, but it was always full from the Market St. start. Don't know if they are all small, but our room was very small and bathroom tiny.
Genuine Hotels.com guest review
3 night romance trip May 13, 2015
Kathy
US
4.0 / 5Excellent
"Fun spot!"
Small and clean room. Great location!
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Peter, Indeed, although there are bigger rooms, we maintain all of our rooms clean! Hope you enjoyed our location to explore this city! We look forward to your next visit! Thanks! Jim Gross, General Manager
1 night romance trip May 13, 2015
Peter
US
4.0 / 5Excellent
"Old but nice"
Small rooms but clean and comfortable
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear michael, Our 'old' comes with 1928 historic building 'old' with a recent renovation. I'm glad that you felt comfortable and enjoyed your stay. We hope to see you soon. Thanks! Jim Gross, General Manager
2 night business trip May 7, 2015
michael
US
5.0 / 5Outstanding
"Great Location!"
The Beefeater greeting was a fun welcome. The hotel is historic and beautiful. I did find the hotel parking to be ridiculously pricey. The valet took our car and promptly fetched it when needed. The staff is very friendly and helpful. The room was clean, although somewhat small. I did enjoy the hotel's location. Everything we needed was within walking distance. At night we decided to take a cab home from the ballet. The cab fare from the War Memorial Opera House to the hotel was under $10.00
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Deidra, Thanks for staying at the Drake! Our Beefeater doormen are quite the iconic figure in the San Francisco travel industry. Our building is indeed a 1928 historic building that went under a renovation in 2011. As for our parking, it is owned and managed by a parking company who also does the same for many similar hotels in the area. San Francisco is a very walk-able friendly city (and great for exercise!), so hopefully, you'll visit us without a car next time around! Thanks for your fantastic review! Jim Gross, General Manager
1 night trip with friends May 8, 2015
Deidra
US
1.0 / 5Poor
"Horrible Stay!"
Horrible
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Yikes, can you let us know why you felt it was a horrible stay? We try our best to provide everyone with the best possible experience, but we also understand that we may miss the mark for some. The only way we can improve is to know what exactly made you feel 'horrible'. Sincerely, Jim Gross, General Manager
2 night business trip Apr 6, 2015
A Traveler
US
3.0 / 5Good
"Comfortable but small"
Great location ----but standard room is too small.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Edward, Thanks for staying with us. It sounds like you had our 'Historic' category room? Please know that we have bigger rooms that will comfortably accommodate a family. Of course, our location speaks for itself and hope you had a great time exploring the city. Cheers, Jim Gross, General Manager
2 night family trip May 2, 2015
Edward
US
4.0 / 5Excellent
"Great location, tiny bathroom"
When I booked a deluxe double queen room with a view, I anticipated a deluxe bathroom to go with it, but what we got was tiny and tough to share with another woman. Beds were nice, location made for easy accessibility, I would stay again, but would consider getting more space if traveling with someone else.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Being a 1928 historic building, our bathrooms can be smaller compared to more modern hotels and vary in sizes depending on the room location, etc. Glad that you found our beds nice, but guess what? As we speak now, all of our mattresses are being replaced to the new ones! I couldn't argue with you on our location and hopefully you were able to take the advantage of it to explore this wonderful city. We look forward to welcoming you soon. Cheers, Jim Gross, General Manager
2 night business trip Apr 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Warm, wonderful staff and great location!"
I came down a day early before a business conference and decided to try the Sir Francis Drake for one night before moving to the conference hotel. I wish I had booked all my nights here! From Alonso at the front desk, to the welcoming staff at the guest happy hour, everyone was so warm and wonderful! The hotel interior design is beautiful but it's an older hotel so the bathrooms are small but overall well kept. As long as you're prepared for that, you'll love your stay. Give it a try! I'm glad I did.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Kathryn, An excellent last minute decision! We, too wished that you stayed with us for your entire trip! Great thing is San Francisco is only a 2.5 hr flight away from Seattle and we are always ready to welcome you here! Alonso is one of our newest additions to the front desk and we couldn't be happier to have him! We look forward to your visit soon. Cheers, Jim Gross, General Manager
1 night business trip Apr 24, 2015
Kathryn
US
4.0 / 5Excellent
"Great atmosphere and character!"
This is a wonderful place to stay. The location of the hotel is ideal and our experience was incredible. We just loved the energy and feel of the place. The room, a corner room, was beautiful; however, the bathroom was TINY! That was the only downside. Definitely will stay here again.
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear shannon, Thank you! I'm so glad that you felt our great vibe! It's a combination of the 1928 historic building (went through a renovation in 2011) and our staff who loves to welcome our guests! Well, I'm happy that you will come back for another stay! Cheers, Jim Gross, General Manager
Other trip Apr 29, 2015
shannon
US
4.0 / 5Excellent
"getaway"
awesome location, wonderful service. Older crowd at hotel and super thin walls so always felt we had to be extremely quiet.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear sheri, Thanks for a 4-star review! Our location goes without saying and I'm glad that you found our service wonderful! Although, we get a wide range of age group, people who appreciate the 'old-world' classic beauty favor our hotel for sure! We look forward to seeing you again! Cheers, Jim Gross, General Manager
3 night romance trip Apr 23, 2015
sheri
US
5.0 / 5Outstanding
Great stay - staff was exceptionally friendly. Well appointed rooms and super convenient location
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear guest, Thanks for a stellar review! You couldn't have said better than this and we really appreciate you! Cheers, Jim Gross, General Manager
Other trip Apr 28, 2015
A Traveler
US
4.0 / 5Excellent
"Perfect location for weekend trip"
Great hotel in a great location. Rooms were a bit small but we made it work. There is a refrigerator and safe in the room which was a bonus. The pillows were made of feather (and I'm allergic to feathers) so that was a negative. They also only gave 2 pillows per bed and both my boyfriend and I like to have 2 each. Daily happy hour was awesome as was the view from the Starlight Lounge.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Hi Roya, Great hotel indeed! Not only that it boasts with full of old-world charm, but it IS a 1928 historic building. Yikes, I'm sorry that you are allergic to feathers; different types of pillows in addition to few extras can be requested through our housekeeping. We change the wine-hour location few days per week, but I'm glad that you got to enjoy it at the Starlight Lounge! We look forward to seeing you again! Cheers, Jim Gross, General Manager
2 night romance trip Apr 24, 2015
Roya
US
4.0 / 5Excellent
I visit San Francisco a few times a year and always stay at "the Drake". I like the size of the property and the location. Rooms are clean and stylish, a nice feeling of historic San Francisco and modern style.
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear guest, Thank you very much for your loyalty! We always love to have a guest with an eye for beauty and who can appreciate the old-world classic with a little bit of modern twist! You couldn't have said it better and we really appreciate your return visits! We will see you soon. Cheers, Jim Gross, General Manager
Other trip Apr 27, 2015
A Traveler
US
5.0 / 5Outstanding
"SF Stay great"
Great location and beautiful! Room was small but comfortable!
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear veronica, Thanks for a 5-star review! Our location couldn't be better, could it??? I'm glad that you found our room comfortable and beautiful! We look forward to your next visit! Cheers, Jim Gross, General Manager
1 night family trip Mar 17, 2015
veronica
US
3.0 / 5Good
"Too Small"
Our check in and check out was very smooth with no hassles or problems and while the overall ambiance of the hotel was very nice and the personnel were very nice the size of our room was shockingly small. There was just enough room for two people to navigate, but if you had any visitors (and we did) we had to meet them in the lobby because the size of the room would not accommodate them. The bathroom was also very small, you had to close the door to sit down and there was no space to put one's necessities. Overall the room was a major disappointment.
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Bob, I'm glad that your check-in/out process went smoothly as well as you liked our staff and ambiance. As for our rooms, please know that we have bigger rooms that are suitable for few adults; our front desk/reservation team are hear to answer all your questions about the room size. We hope that you'll choose to stay in our bigger rooms on your next visit! Thanks! Jim Gross, General Manager
Other trip Apr 22, 2015
Robert
US
4.0 / 5Excellent
"Pleasant except for the elevator wait"
Overall, the stay was pleasant except for the delays caused by malfunctioning elevators. The wait and subsequent walking down 15 flights of stairs was not pleasant. Moreover, the checkout process was difficult due to the delay.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear William, I'm glad that you had a pleasant stay with us regardless of the inconvenience you experienced due to our elevators...and for that I apologize. We hope that you'll come back for a trouble-free stay with us! Cheers, Jim Gross, General Manager
2 night romance trip Apr 17, 2015
William
US
3.0 / 5Good
"Charming"
The hotel is aged but charming. It is also in a great location. However, the price to valet is ridiculous.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Glad to hear that you found our hotel 'charming'! It is a 1928 historic building that has gone through a renovation in 2011. Indeed, our location speaks for itself and hopefully you took a full advantage of it. Please know that our valet price is very compatible to other hotels in the same area as the same parking company manages the parking operation. We look forward to having you at the Drake in the future. Sincerely, Jim Gross, General Manager
2 night trip with friends Apr 17, 2015
A Traveler
US
2.0 / 5Fair
"Dissapointed"
There are much better options.. Not a good hotel... rooms are outdated and small..
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Thanks for staying at the Drake, a 1928 historic building that went through a renovation in 2011. I can certainly appreciate that the classic style isn't for everyone. Cheers, Jim Gross, General Manager
Other trip Apr 20, 2015
A Traveler
US
4.0 / 5Excellent
"Old World flavor hotel adjacent to Union Sq."
The hotel has a great deal of charm, particularly enjoyed the Drake Bar and lobby area. The staff was without exception helpful and cheerful, all of them said hi, from maintenance to desk staff. The room was small and lacks many amenities such as coffee maker, but there was free coffee (not too bad) in the lobby in the morning.
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, The Drake is a 1928 historic building that went through a renovation in 2011. It's always my pleasure to hear that our guests appreciate the old-world charm of this hotel. Please know that some of the amenities are provided upon request; hopefully you enjoyed our complimentary coffee service in a lobby. Lastly, but not least, I couldn't be happier that you enjoyed our service! We hope to see you soon. Cheers, Jim Gross, General Manager
Other trip Apr 19, 2015
Mark
US
4.0 / 5Excellent
"Great location!"
The hotel was in a great location and we were near everything! The only negative comments I have are that the bathroom is JUST TOO SMALL and outdated and the hotel parking is ridiculously expensive for guests.
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Indeed, our location is great, just steps away from world-class shopping and dining, not to mention all the attractions you want to visit! Please know that the Drake is a historic building that was built in 1928, and our bathroom size is very typical of that era. Also, please know that our parking is managed by a 3rd party who also manage other similar hotels in the area and our fee is very compatible. Hopefully, you'll visit us without a car as San Francisco is a very walking-friendly city. Thanks again for your review and we look forward to your visit soon. Cheers, Jim Gross, General Manager
Other trip Apr 13, 2015
Arnita
US
4.0 / 5Excellent
"San Francisco from Union Square"
Bathroom very small. Bed a little lumpy. Other than that we enjoyed our stay. Our room with a sofa was nice and roomy. Enjoyed the 5pm complimentary wine! All the staff was very friendly and helpful. Adjacent restaurant had a very nice breakfast. Especially high marks to the helpful and friendly concierge.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Alison, Thanks for your review. As we speak, we are replacing all of the existing mattresses floor by floor so you'd be sleeping on our new bed when you visit us next. I'm happy to know that you enjoyed our complimentary wine hour and found our staff and concierge helpful. We look forward to your next visit with us! Cheers, Jim Gross, General Manager
5 night family trip Apr 6, 2015
Alison
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 26
  • Next >