My son had a great time! We spend a day and night from time to time in the city and we are happy we chose the Sir Francis Drake! Great service! We loved it and we will definitely be back!!!Genuine Hotels.com guest review
The front desk staff was very helpful and accomodating. The location was a great starting point to explore on foot. My biggest complaint was the lack of counter space in the small bathrooms; an additional shelf or something would be helpful. Would definitely stay there again.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear TN, I appreciate that you noticed our front desk staff and their genuine service. Our location is one of the most convenient in exploring this very walkable town. We are happy to let you know that we will be installing extra shelves in our bathrooms! Thanks! Jim Gross, General Manager
2nd time staying here and I felt like a classy guy. Love every corner of this place. Must check out the bistro and the sky lounge.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Chris, Thank you for returning to the Drake! We definitely have that 'Regal' feel. Yes, Scala's uses the local fresh items and the Starlight Lounge offers one of the best view from the 21st floor. Hope you'll get to visit us soon! Thanks! Jim Gross, General Manager
"Sir Francise Drake is no Noble get away"
The service was very rude from the Valet, to the bell man to the hotel check in. The room was out dated and too small. The room service food was bad. If you are going to the gym bring your own busa ball. Bring your own shower cap, soap, shampoo. Water is $6 in your room. Windows need to be replaces to you don't har every car that passes by, and in San […] Francisco that is a lot. We went to Louis Vuitton to get an item that we decided that we wanted. We arrived back at 12:05 and they had locked us our of our room. We did not feel like guest to put it politely. I would not recommend staying at this hotel. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear David, I am very disappointed to hear your experience wasn't as you have expected. Yes, our room may be smaller (although we do have bigger rooms) and depending on which side the room is facing, you may hear the cars going by, but our guests often rave about our staff and the service they provide in addition to the food they have. Please also know that all of those items you mentioned are provided upon calling our housekeeping department. Regards, Jim Gross, General Manager
"Beautiful place close to everything"
Grand old building located in the center of the city. Can't say enough good things about it.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Michael, Great! We made you speechless! Yes, our building is a 1928 historic and 'grand' is the best way to describe it! We all hope that you'll visit us soon. Sincerely, Jim Gross, General Manager
"family trip to San Francisco"
Overall, the hotel was great! The service was excellent, the lobby is gorgeous, and the location is good. When we arrived, our room wasn't ready when it was promised, so they supposedly upgraded us to another room. This room was bigger, but it had a strange layout. The closet was very difficult to access because it was blocked by one of the beds. Also, […] the room was on the 3rd floor, but the view was non-existent, and the windows were up high like it was in the basement. It felt dark, and it was also next to the fitness room. I was awakened to someone slamming weights on the floor twice in a row before 7 a.m. That wasn't fun. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Sue, I'm glad that you chose the Drake for your family trip! Sorry to hear that you got woken up by the weight slamming on the floor. That itself is one of my pet peeves at any gym/fitness room. Being the city hotel, the view is hard to come by unless you are on the higher floor...and yes, we have some of the nicest views! We hope that you'll visit us soon. Regards, Jim Gross, General Manager
"Convenient Location & Historic Landmark Hotel"
We enjoyed the comforts of the room. Liked that there were 2 chairs for sitting. Bed is super comfortable.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear LDU and SU, I appreciate your nice review. Glad that you liked our beds and found our room comfortable. Our location can't be beat! Hope you took advantage of our location for a city-wide fun! Please visit us soon. Regards, Jim Gross, General Manager
"Super in San Francisco!"
Everything was superb. Only drawback was the extremely small bathroom, which is to be expected in a hotel of this "vintage". Otherwise, everything we thought it would be. Great location for everything. Parking was difficult, but, again, as expected.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Maralee, Thank YOU for a SUPER feedback! I certainly appreciate your understanding of our classic hotel that was built in 1928! We hope to welcome you back at the Drake soon. Regards, Jim Gross, General Manager
This hotel is perfect because it's nice and cozy, decorated very nice, really clean, quiet, and super comfortable beds! Stay here it's close to lots of cool stuff. *TIP - If you are parking a car I suggest finding a parking lot around the corner for $15 per day versus $50 per at the hotel. It's a really close walk and you get your car faster anywa […] y. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Slade, Perfectly said! I appreciate that you felt that our hotel was nice, cozy, clean, quiet and nicely decorated! Our location definitely suggests a trip without a car as everything (well, almost) is within our reach on foot or by a cable car! We hope to see you soon. Sincerely, Jim Gross, General Manager
Hotel was absolutely gorgeous, very San Francisco! Rooms are small but very nicely decorated. Location could not be better!! Trolley is right out front of Hotel and the Hop-on Hop-off is one block away! Great beds!!!!!!!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Kitty, I couldn't agree with you more: the Drake is gorgeous and well decorated! I find our location to be one of the most convenient when you are visiting SF. See you soon! Sincerely, Jim Gross, General Manager
My husband and I spent two days in SF, and this hotel was in an excellent location for getting around and seeing the sights. Walking distance to China Town and shopping, Cable Car stop right outside the hotel, close to the pick up stop for sight seeing busses, etc. The hotel itself was absolutely beautiful! Just a few issues, however. There was NO cold […] water in the room - seriously. The sink and shower had two temperatures: Hot, and Scalding. Kind of gross to brush your teeth with hot water. The bed was not the most comfortable (extra, extra firm), and we were the unlucky people to get a room right by the elevator. Very noisy at all hours of the night! Good points, however, included a wine reception each evening, and coffee in the lobby in the mornings. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Mary Beth, I appreciate that you enjoyed our location as well as our complimentary coffee/tea service in the mornings and our wine-hour in early evenings! Thanks for letting me know about the hot water issue you experienced. We recently updated our plumbing/heating system so that the hot water is distributed equally among all 416 rooms. It sounds like the room you stayed needs some adjustments. I will try to find out which room you stayed and have my Engineering staff take a look ASAP. We hope that you'll visit us soon. Sincerely, Jim Gross, General Manager
"Great Staff - Older Hotel"
The staff at this hotel made up for some short comings of the rooms and facilities. The rooms are VERY small and old. But the staff was amazing and very helpful. I'd rather stay here in a smaller room than in a hotel with attitude.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Marc, I appreciate that you took notice on our staff and their service! This really made me smile. Although, I believe the hotel has the old-world charm and do have much bigger rooms to accommodate a family, our aim is to offer the 'best customer experience'! We hope that you'll visit us soon! Sincerely, Jim Gross, General Manager
"Great hotel. Not staying here again."
There were two major drawbacks for me. First, when I arrived, I was told that Mark had already checked in. Great... wait, who's that? I'm staying alone. Then I was given a room that either had not been cleaned or someone was already in it. I didn't keep the door open long enough to find out. The third room was fine. Two thumbs up, but there's no HBO […] and it was Game of Thrones night. It's also a long walk to the Caltrain, but doable. I used Uber on checkout day to deal with my bags, so not such a big deal. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, Thanks for making me aware of what you went through. It is definitely not at all acceptable the way in which my front desk agent handled it. I am definitely discussing this with the team. Caltrain can be reached by taking Metro from Powell station which only few blocks walk. We hope that you'll give us another opportunity to wow you. Regards, Jim Gross, General Manager
"central location to must see sights"
Beautiful hotel, friendly and helpful staff, great muni transportation nearby, walking distance to or from many must see sights, many places to eat close by, room was kind of small but didn't spend a lot of waking hours there. I would gladly stay at the Drake next time I'm in San Francisco.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Rick, Thank you for a 5-star review! You couldn't be more right: this city has too much to offer to spend so much time in a room! I'm glad that you took advantage of our location. We hope to see you soon on your next trip to San Francisco! Sincerely, Jim Gross, General Manager
Construction noise was a drawback.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Eleanor, Was it possibly coming from the outside? Although, the Drake's location is one of of the most convenient, it is surrounded by all the hustle and bustle of what this city can offer, including some construction that goes on in this city. We hope that you'll return to the Drake while there is no construction is going on outside! Sincerely, Jim Gross, General Manager
The Sir Francis Drake is a great hotel with a fantastic location just off Union Square. The room was nice but small - but with it being in San Francisco, you don't spend much time int he room because of the great location and options.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Scott, Thank you! It sounds like you enjoyed our location and San Francisco! Although, some of our rooms can be cozier than the others (very typical of a historic building from 1920's), I really appreciate your understanding! The Drake team and I hope that you'll visit us soon. Sincerely, Jim Gross, General Manager
I loved this hotel beautiful rooms clean nice lobby nice people I think anyone who wants a nice stay they should stay here.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Desiree, Thank you! Our goal is to make everyone's stay as nicely as yours! You couldn't have said it better! Sincerely, Jim Gross, General Manager
Problems with hot and cold water! All the timeGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Ali Lotfy, I'm sorry that you had some issues with our water. We have done some changes/upgrade to our water heating system, so this issue should be minimized, if at all. Thanks! Jim Gross, General Manager
"Lovely other than DJ music"
Lovely hotel and service other than being on a high floor( we were on 19) you are too close to the nightclub and you hear a DJ pounding bass music. We called and complain but still very loud. 15 or lower in future.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Cindy, Thank you for your feedback! I am glad that you loved the hotel and the service, but at the same time, I am sorry that you were bothered by the DJ's music. We are in a process of having a better sound-proof system around the club, so hopefully, your experience will not be repeated. Sincerely, Jim Gross, General Manager
My husband and I are San Francisco natives. I wanted to treat him for his birthday but also wanted to make it a special weekend for us. The Sir Francis Drake never disappoints. As a matter of fact, my own parents spent THEIR honeymoon there, so it's a wonderful family tradition. One of my favorite treats is having a bath in their beautiful thick bathtubs […] while looking at the marble on the wall. Just exquisite. We ~love~ the Sir Francis Drake! Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Alexandra McConnell-Hill, What a treat to letting us know that you are a 2nd generation of the Drake fan! Thanks for spending one of your special nights with us. It is always a pleasure to serve our locals as much as guests from around the world. We hope that you'll keep up with your family tradition! Thank you! Jim Gross, General Manager
One of the best hotel experiences I've ever had in my lifetime!!! Great atmosphere, and the starlight club is an absolute must when you stay here. I'm going back!!!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, Thank you, thank you, thank you! We are so glad that we made your visit one of your lifetime best! Hope you'll visit us soon and we'll try our best to be even BETTER on your next visit! Sincerely, Jim Gross, General Manager
We were treated just right but the room was small and bathroom was tiny, otherwise all went well.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hi John Ford, Great to hear that all went well! It's definitely convenient: walk to shopping, theatre, Chinatown, even Fisherman's Wharf, if you dare to go over the steep hills of San Francisco! If you opt for Cable Car, there is a stop in front of our hotel. Thanks for your feedback. Jim Gross, General Manager
"Memorable family weekend in the city"
We were so pleased with this hotel. You cannot beat the prime location in Union Square! We had our 12 and 9 year old daughters with us, and they were in heaven! The service is top notch, from the bellman, to the check in desk, to the concierge, to room service. Our every wish and request was tended to. We will definitely stay here again.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Family of 4, Thank you! Your comment put a HUGE smile on my face this morning and I sure will share this smile with my staff! Being a father of two children, nothing would have made me happier than knowing that the children were in heaven! I am certain that my staff will love to see their work being rewarded by a comment such as yours! We hope to welcome you soon. Sincerely, Jim Gross, General Manager
"Excellent decor, service and location."
Excellent hotel! Very nice, great location and unique quality decor.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Pezzini, Great review - I really appreciate it! It's always nice to know that you enjoyed everything about the Drake! Please visit us soon! Regards, Jim Gross, General Manager
"Oh so helpful consanguinity"
We had ra wonderful time, it was the first for me to stay in a city with my Cairn terrier. We were so well received. With out Leif we would have missed so much. His dinner recommendations were grand. Had the best dungnis crab dinner ever! Loved all the beefeaters at the door they also were alert to anything we might need at all times. The morning coffee […] was a wonderful bonus. Thank everyone. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Claudet mitchell, I couldn't be happier to know that your time spent at the Drake was wonderful! Hope that your Cairn terrier felt the same way! Leif IS a true San Franciscan who loves this city more than anyone else and loves to share a piece of it with our guests. I already shared your comments with my staff and they are happy that the service hasn't gone unnoticed. All of us here at the Drake would love to see you in the near future! Thank you! Jim Gross, General Manager
Aleina and Wei were fantastic! Made my 50th birthday very special indeed. Accommodated my wishes to have my friends from out of town as near as possible and found me a table at The Starlight Room last minute. Received complimentary bottle of wine as well! A wonderful experience for my first time there. Definitely will stay again! Only complaints...They […] ran out of hot water, and the bathroom was a bit small. Oh, and no coffee maker. Other than that, loved it! Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Crystal, Happy Belated 50th! Thank you for spending your special day with us at the Drake! You couldn't have spent more magical night than spending the special moment at the Starlight Room! We hope that you took advantage of our complimentary coffee/tea service in our lobby every morning! And, should you wish to have a coffee maker in your room, please do call our housekeeping to bring you one up to your room. There are limited numbers of coffee maker available based on availability. We hope to welcome you soon. Sincerely, Jim Gross, General Manager
We come to SF a lot and have stayed in many of the Union Square hotels. This was our second stay at the Sir Francis. The location is ideal! The service is good. We had gone to dinner and came back to a large dog barking in the room next to us. I had no idea this was a pet friendly hotel. I love dogs but do not want to hear one barking at 10:00pm! I […] called the front desk and they found us a new room right away! They sent someone up to help us move and gave us a free breakfast!! The only bad thing about this hotel is that the walls are paper thin!! The staff is awesome, hotel beautiful, great location, but forget restful evening! Our new neighbors decided that the party needed to continue at 2:00am! Loud music and people partying! I finally just gave up. If you stay at the a Sir Francis bring earplugs!! Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Evelyn, I'm happy that you came back to stay with the Drake! Thank you and thank you for letting me know of your latest experience. Yes, we are a pet-friendly hotel; all Kimpton hotels are in case you want to travel around the country. I agree, I wouldn't want to hear anything barking at 10pm. We often ask our guests NOT to leave their dogs too long behind as that seems to give them an anxiety "barking"... In any rate, I am glad that one of our staff was able to relocate you to a different room. Also, please know that anytime your neighboring guests are causing excessive noise, you can always call our front desk to send up a security. We hope to see you soon. Thanks! Jim Gross, General Manager
If your hotel is pet friendly, you need to regulate it better. We were woken up by a barking dog at 8 am, and it didn't stop for over an hour.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, I appreciate your comment and suggestion. We try our best to ask our guest with a pet not to leave a pet behind as that seems to trigger their pet to start barking. Please know that should you wish to be moved, we'll try to accommodate our guest's request whenever we have availability. We hope that you'll visit us soon. Regards, Jim Gross, General Manager
Anniversary trip. Called ahead for special room but when arrived room was small without view. Asked front desk for a better view and was upgraded to a great view bigger room and comp bottle of champagne. Great service!!!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Jeff, Happy belated anniversary to you! Thanks for visiting the Drake for your special celebration! I'm glad that our front desk team was able to assist you with making the stay a special one! We hope to see you soon. Sincerely, Jim Gross, General Manager
"Centrally located clean hotel"
Loved the place it was nice and clean and we got a great view on the 14th floor. The hotel has a lot of character and great for SF first-timers. We visited Burke Williams spa which is walking distance and shopped along the wayGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Shante, The Drake definitely has a lot of character: built in 1928 and is one of the historic buildings in SF and went through a major renovation to add few modern amenities. I'm glad that you enjoyed our hotel as well as our location! Please visit us soon! Regards, Jim Gross, General Manager
"Great location, hotel leaves a lot to be desired"
This hotel has a lot of potential and the decor could be a nice change from your standard hotels if it was executed better. The rooms are very small which wouldn't be an issue had they been better designed. Bathroom was extremely cramped and had zero storage space for toiletries - even around sink. Sink was encased in a funky bureau that fit decor […] but didn't open. Our room looked tired with paint chipping and worn carpets. Towels were thin and tired looking as too. Also they charge a fee for wireless in room - when is this practice going to end?? Just add it to room rates! The lobby bar is quite nice but in the future I'll stay at a better functioning, cleaner hotel. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Christina, I appreciate your candid review on your recent stay with us. Please know that we take our guest feedback very seriously and we will be installing extra shelves in our bathrooms. We are also getting new linens as well. As for the WiFi, it can be accessed by joining our loyalty program at no cost to you and it's a 2-minute process. We' hope that you'll give us another opportunity to serve you. Sincerely, Jim Gross, General Manager
When I checked-in the front desk did not mention anything about free Wi-Fi nor the housekeeping green service that could earn me a $10 voucher a day (except checkout day). Don't get me wrong they were courteous and everything but they were not above and beyond. The whole experience was definitely forgettable not memorable.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear anderson dantas, Thank you for your feedback. I'm very disappointed to learn that my front desk omitted to do so. Naturally, our goal is to make your experience memorable. We hope that you'll give us another opportunity to make your stay a memorable one. Regards, Jim Gross, General Manager
"Where are the bathrooms?"
The Sir Francis Drake Hotel gave us a great stay in an unbeatable location. Less than a block from Union Square on Powell, hard to imagine a more convenient location. Service level was very high, our room was not large, but not small. The bathroom in our room was very small. fully functional and well equipped, but it couldn't have been much more than […] 7' square. What we found odd was the lack of public restrooms. From the lobby, you had to go up to the mezzanine level and then across a large room into another. There, you find two single person facilities. There was generally a line to use them. If you were in the attached restaurant - Scala's Bistro, you had to leave the restaurant, ascend half a flight of stairs, descend a half flight, wind around a long hall, and then climb another half flight to either of two single person facilities. I fully understand that this hotel was built in 1928, so some allowances need to be made, but this seemed very odd. The Strlight room on the top floor offered great views of downtown, great drinks, great sounds from the DJj's. It was a hoot. We would go back again. Read moreGenuine Hotels.com guest review
"Wonderful little place."
Service, location, cleanliness was all fantastic. Concierges services were free to use and helped us plan more than half our weekend. Nothing but smiles from the staff when we were there. I'd definitely go back. Rooms were quaint, very suiting for the age of the hotel. Sheets were clean, comfy bed, and great view from where we stayed. One tip though, […] if any plans to be in the room past 11pm stay about 3-4 floors below the top as the Drake's night club can be heard from floors 18 and up at least. But if you don't plan to be in the room, no reason to worry about it! Great place though, I'd come back! Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Val, Thank you for a wonderful review. Nothing could make me happier to learn that you had a great stay with us; enjoying everything from our concierge service to comfy bed! Please visit us soon! Thanks! Jim Gross, General Manager
"Great hotel, great location!"
It is a great hotel in a great location! We enjoyed everything about the hotel. I would highly recommend staying here and will do so again next time we are in San Francisco.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Lisa, I couldn't be happier that you enjoyed our hotel! Thanks for a 5-star review! We hope to see you soon! Jim Gross, General Manager
"A gem in the City by the Bay!"
From the moment I drove up to Sir Francis Drake, I was met with "World Class Customer Service"! The doorman, Laban (in his Beefeater uniform), to easy check-in, and a truly comfortable room! Meals downstairs at Scala's Bistro were outstanding with impeccable service. It was a perfect 2-night stay-cation for me. Thank you to the entire staff for making […] this a memorable stay!!! Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Alex, We all need stay-cation and thanks for choosing to do so at the Drake! You are right about the World Class Customer Service and we pride ourselves in providing everyone "that" very service! LaBan, along with 2 other Beefeaters are iconic figures in the San Francisco travel industry for sure! Thanks for dining at the Scala's, as well. Our Executive Chef loves to showcase his creativity using mostly our local produces. We hope that you'll visit soon for a little get-away in the city! Thanks! Jim Gross, General Manager
The property is vintage so rooms are small, doors and floors a bit creaky. Staff was super nice. Food and service at the restaurant on site were both substandard for a hotel of this caliber.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, The Drake was built in 1928 and the building is one of our historic buildings in SF! Whilst some rooms a fit for one traveler, others are fit for a couple to a family! I'm glad that you found our staff nice; they want you to have a nice stay! I'm disappointed to learn that your restaurant experience wasn't up to your liking. Regards, Jim Gross, General Manager
Sink was backing up. Toilet did not flush. Windows are so old they rattled. Doormen were great.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Ted, We hope that the sink and toilet issues were resolved before you departed. I'm glad that our Beefeaters were able to make your day. Regards, Jim Gross, General Manager
"Fun and Fancy"
I loved the hotel location (so close to BART and shopping) and the style. The Beefeaters who greeted us were fantastic and the staff was very friendly and accommodating. It was so nice having the yoga service for free in the hotel. The hotel is quite historic (old) so our bathroom door didn't latch. Otherwise, a great experience and a great value!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, 'Fun and Fancy' - what a great way to express your experience, really appreciate that! Our Beefeaters have been a strong presence in the San Francisco travel industry for many years! The Drake was built in 1928 and is one of the historic buildings in SF. It's nice to hear that you enjoyed our yoga service! We hope you took advantage of our complimentary coffee/tea service in the morning and the Wine Hour in the early evening, too. We hope to see you soon! Jim Gross, General Manager
Room was small but very well kept. Staff was wonderful. The location was wonderful very close to Union Square.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Kathy, I appreciate your review! Our team does a great job in keeping this historic building at its best! They are really proud of this hotel and are always eager to pass on their enthusiasm to our guests as well. We hope you took advantage of our convenient location to "shop 'till drop!" Please visit us soon. Thanks! Jim Gross, General Manager
Spend a few days with my family from LA and it was a wonderful time. Tony the baggage attendant was awesome!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Dash, It's always a pleasure to hear about our guest's experience, especially a fun one! Thanks for spending some family time with us at the Drake! I agree, Tony is truly an awesome bellman! We hope to see you soon! Thanks! Jim Gross, General manager
What a great stay! We were pleasantly surprised when we were upgraded to a king suite!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Debra, Wow, thanks for a great comment! We always strive to provide 5-star service to all of my guests and I couldn't be happier to learn that you enjoyed it! We hope to see you soon at the Drake! Jim Gross, General Manager
"Great place to stay"
Great location, nice hotel. We enjoyed our stay.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Lisa, Thank you for staying with us! I'm glad that you enjoyed our hotel and its location! Please visit us soon! Jim Gross, General Manager
"Beautiful hotel located in the heart of the city!"
I absolutely loved the Sir Francis Drake Hotel. I've never stayed in a Kimpton hotel before but after this experience I would definitely do it again. This hotel is conveniently located next to everything! I had looked into some other hotels with similar stars and good reviews but I am so glad we chose this one instead. The free wine hour was amazing. […] You walk in and instantly feel like you in a very luxurious 5 star hotel. The staff and service were superior. I would definitely come back and stay here the next time I come to San Francisco! Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Jaymie, You and me both - love this hotel! The Drake (as locals call it) is very unique even among all other Kimpton hotels: historic building that was built in 1928, prohibition room, and of course the "Wine Hour"! It sounds like you enjoyed, not only our hotel, but its surrounding area as well! We hope to see you back at the Drake in the future! Thanks! Jim Gross, General Manager
"Cable car right outside door - no waiting"
Nice hotel for our family vacation. Room was a bit small for our family of four, and there was minimal storage space. Concierge and hotel staff were very friendly and helpful, though. Overall, a pleasant stay.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear NC mom, Thanks for choosing the Drake for your family vacation! Please know that we have rooms that are more suitable for a family of 4 and if we have availability, our front desk will be more than happy to move you. Glad to know that you enjoyed the service. Hope you'll visit us soon. Jim Gross, General Manager
"Could be better could be worse"
Great location, great old hotel charm, good service/staff. Bed uncomfortable and towels old and not very plush (both not the caliber of other Kimpton Hotels that we've stayed at).Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello! I appreciate your feedback on your recent stay with us. Please know that we are actually getting much better beds and some new linens. Hopefully, you'll visit us soon and experience a good-night sleep on a plush bed! See you soon. Jim Gross, General Manager
As usual, the Drake provided excellent service and the location cannot be beat. I always try to stay here.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Suzanne, I appreciate your loyalty! Whether it's our location or service, we always love to welcome back the guests who appreciate this hotel entirely. We hope to have you back at the Drake in the near future. Regards, Jim Gross, General Manager
"Average classy hotel"
Missing several key accessories (No locker, no fridge). It is above average hotel, staffs are very friendly and free wine after 4-6pm, free tea/coffee in the morning, very good free wifi. Small room and weird decorators (very dark)Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Long, I appreciate your review. Glad to know that you enjoyed our Wine Hour and complimentary coffee/tea service in the morning. I'm glad to hear that our recent wifi upgrade is working well! Please also know that we have limited numbers of small fridge that can be brought up (based on availability) and a safe deposit box behind our front desk. We hope that you'll visit us soon. Regards, Jim Gross, General Manager
Our room was great except we were on the 20 the floor which was awesome except we had the disco above us on the 21st floor so you definetley had to use the noise reduction that they had by the bed but everything else was greatGenuine Hotels.com guest review
Over all I recommend this hotel . Great location and good service. Only the thing I didn't like it, was front desk people (not very friendly).Genuine Hotels.com guest review
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