All hotels in San Francisco, California, United States of America
1 room, 2 adults
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450 Powell Street, San Francisco, CA, 94102, United States of America, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 1,311 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    3.7
  • Condition
    3.9
  • Neighborhood
    4.6
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2.0 / 5Fair
"NO COLD WATER"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
Two things that make my rating 2 stars for this stay. 1. Our water was 130 F on the cold and hot side. We could not shower at all and barely could brush our teeth the first night before we went out. There were no available rooms to switch too. After befriending the front desk it was admitted that many guest either had no hot water or no cold water. I was offered a free breakfast at the hotel which I had no use for. This problem is/was known to the hotel and they continue to rent rooms out. They have lost my business. When I called in the AM with the hopes that another room was available to use the shower, the front desk told me to purge the hot water out of the floor heater by running the cold water on the sink for 10-15 minutes and this may clear up the issue. I guess this hotel has no regard for the four year drought. Painfully, I let the water run for 10 minutes and we were able to take a shower (that was hot/cold constantly but not 130 F) and we had to let the cold water on the sink run continuously to do so. 2. The window was open 6" and was not operable thus letting all the city noises in all night.
Genuine Hotels.com guest review
1 night trip with friends Jun 27, 2015
Kerry
US
2.0 / 5Fair
"Not impressed"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Horrible bathrooms Not a good value for the $ we spent on the room rate
Genuine Hotels.com guest review
2 night romance trip Jun 26, 2015
Tracey
US
5.0 / 5Outstanding
"Charm in SF"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great option for someone coming to SF for first time. Used it for business travel. Felt great about putting our staff there. Charming, clean, great staff.
Genuine Hotels.com guest review
5 night business trip May 17, 2015
Margarita
US
4.0 / 5Excellent
"Great Location. Very cool vibe"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Rented a room for a girls' weekend and loved the cool decor as well as the friendly service and the wine hour. It was a perfect fit for our needs. The bathroom was a little tight but we also had 4 girls in a room with two Queen size beds. I would definitely recommend for it's cool vibe and it's great location.
Genuine Hotels.com guest review
1 night trip with friends Jun 21, 2015
Monica K
US
5.0 / 5Outstanding
"Anniversary celebration!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Celebrated our 45 th wedding anniversary. Hotel was old fashioned, exactly what we were looking for, great ambience! Contacted concierge prior to our arrival for special requests and he followed through nicely. Had a great weekend and wife was extremely happy!
Genuine Hotels.com guest review
1 night romance trip Jun 6, 2015
Edward
US
4.0 / 5Excellent
"Slept well in a good location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed one night in conjunction with going to a show. The beds and linens are very comfortable. Excellent location. The lobby was nicely set up for coffee in the morning , but it was extremely cold in the lobby.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, How was the show? Our location definitely offers our theatre guests an excellent option - within casual walking distance! I'm glad that you enjoyed our bedding as well as our daily complimentary coffee/tea service in the morning. I am sorry to hear that it was too cold; I will try to keep the lobby temperature up during the coffee hour. Thanks! Jim Gross, General Manager
1 night romance trip Jun 19, 2015
A Traveler
US
1.0 / 5Poor
"Would never stay here again...!!!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
It was disappointing at best. The hotel was old and chipped and in desperate need of more than some hip art to command the prices it does. The rooms were in a state of disrepair...2 of 3 I tried. The desk staff was helpful as possible but the Kimpton chain should take control. All of the 3 rooms were chipped and had a moldly smell. One of the rooms had such a foul odor that was intolerable. I get location, location, location...but this would be the last hotel I would spend $250 to stay in. In my second room the windows had chain link metal in the glass giving the impression of being in a prison. And if one could look through the chain, you could not because the dirty cloth window blind was broken. Does housekeeping and management not notice this. Sadly, I believe that when one pays in advance you get the least desirable rooms....my experience. I trust hotels.com...and if you really do survey the properties you sell...time to survey the Sir Francis Drake.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, First of all, I can certainly appreciate your concerns. I can assure you, we try our best to maintain this 1928 historic building in good condition. Some of the repairable items take considerable amount of time and effort, but we try. I understand that our style isn't for everyone and do appreciate that you gave us a try. Thank you. Jim Gross, General Manager
1 night trip Jun 19, 2015
A Traveler
US
4.0 / 5Excellent
"Will stay again."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Pillows were not comfortable and the plumbing gave a smell from the bathroom but that's due to the age of the building so we forgave that issue. The rooms were very clean and detail was seen to.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Thank you for a kind review. Please know that we keep foam and feather pillows and can be brought up on request as well. Whilst the plumbing smell isn't pleasant, I appreciate your understanding. However, we took a look at the issue and it was since taken care of. Cheers, Jim Gross, General Manager
3 night romance trip Jun 12, 2015
A Traveler
US
4.0 / 5Excellent
"Rustic but no modern"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I really like the Sir Francis Drake, nice location, and I like rustic. However, the TV service was being upgraded and my TV did not work the entire stay.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Thanks for your review. The Drake is a 1928 historic building that went through a renovation in 2011. Some call it 'old-world', others call it 'eclectic' and I must add your adjective, 'rustic' as well! Indeed, our location is everyone's favorite. Yikes, you are right about our TV being replaced with added HD channels, but I am sorry to learn that your TV did not work whilst your stay. Hopefully you'll be back to enjoy our newly installed TV and channels! Cheers, Jim Gross, General Manager
5 night business trip Jun 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is in a great location to all. Staff are friendly and accommodating. Comp wine hour was a huge plus!
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Jaime, Thanks for a 5-star review! You couldn't be more right about our location, our staff and 'everyone's favorite' wine hour! Please visit us soon! Cheers, Jim Gross, General Manager
2 night trip with friends Jun 12, 2015
Jaime
US
5.0 / 5Outstanding
"Good hotel from which to explore San Francisco"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Sir Francis Drake provided a convenient location along the cable-car route and within a few blocks of market street and other forms of public transportation. I enjoyed the blueberry muffins and bacon for breakfast, although some members of the restaurant staff provide better service than others. Overall, the staff of the hotel provided fantastic service and promptly resolved any issues.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Frank Edward, I appreciate your 5-star review! I love our muffins and other baked goods, too! I am sorry to hear that you found some of our staff so-so service, but as you mentioned, most others enjoy and provide great service! Indeed, our location is great and hopefully you were able to explore this wonderful city. We hope to see you soon. Cheers, Jim Gross, General Manager
4 night trip Jun 7, 2015
Frank Edward
US
4.0 / 5Excellent
"Great experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We liked everything about our stay here. Great customer service, spacious room, comfortable beds. It was a great vacation getaway.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Debi, Great review, great experience - thank you! I couldn't be happier that you had a wonderful getaway! Cheers, Jim Gross, General Manager
6 night family trip Jun 2, 2015
Debi
US
2.0 / 5Fair
"Disappointing"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    2.0
The hotel room itself was my biggest issue. We booked a Queen Room, and checked in to find a full sized bed, rather than a Queen, in the room. When my husband complained at the front desk, they refused to see our issue, choosing instead to argue "but it IS a Queen Room". Call the room what you want, but if it's not a Queen sized bed, in my view, it's not a Queen room. My husband is 6'5", so this was not a minor thing. Also, we had to ask for them to bring more pillows, since there were only two thin pillows on the bed. Overall, a disappointment. Also, I realize that the hotel cannot help this, but the Union Square area in SF has gotten extremely dirty and unpleasant. I would not recommend.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Meredith, I am disappointed as well to hear that your stay with us couldn't exceed your expectation. It is, however, helpful to know which room number you stayed, but we also have rooms with king bed. I can certainly see that a guest who is 6'5" may want a bigger bed. As for Union Square, there is a major construction going on for a major brand retailer and it may seem much busier than usual, but the area still houses many of the world-class brands and great dining options to name a few. Thanks for your feedback. Cheers, Jim Gross, General Manager
2 night family trip May 29, 2015
Meredith
US
2.0 / 5Fair
"should have stayed elsewhere"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
Deluxe King room the size of a snail shell. the bathroom is so small that you can't even change your mind in it. The chair at desk is broken/worn out and is an accedent waiting to happen. The check in clerk is very good and professional. The door man that checked our bags was great too. As for other staff we encountered, well not so much. There was suppose to be bath robes but none were in room. There is no frig, coffee maker or microwave and the TV is the size of a good computer screan. All in all not worth the expence.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Jerry, I appreciate that you took time to give us your feedback. Please know that, there is a slight size differences between Deluxe King as well as there are other much bigger rooms available. Additionally, some of the things you mentioned can be brought up to your room upon request; however, were you able to enjoy our daily complimentary morning coffee services in a lobby? I'm glad that you found our front desk staff and Beefeater friendly. Sincerely, Jim Gross, General Manager
2 night trip May 29, 2015
Jerry
US
3.0 / 5Good
"Disappointed in their customer service"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We had an unfortunate reason that forced us to make a last minute booking here. There was some confusion on the rooms, and the hotel was sold out. But instead of being helpful and accommodating, the staff was really rude. They acted annoyed that we were there, like we were inconveniencing them. When we asked for extra pillows and blankets (since one person was going to have to sleep on the floor because of the confusion) they acted as if we were completely being outrageous in our requests. it was late, everyone was tired, but the least we could expect was some HOSPITALITY when paying $250+ a night. I understand circumstances were not completely in their control, but if they could have been gracious about it, it would have gone a long way. After having to deal with 4 different staff members, only one woman was the least bit helpful or friendly. Overall, the staff just felt really unnecessarily rude, something I'm not used to in a Kimpton hotel.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Hipmunk, Thank you for taking the time to bring this to my attention. Whatever the situation was, it is certainly not our intention to come across unhelpful and rude; for that I am sorry that you had to experience that. As you noted, this is something we can definitely improve upon and really appreciate that you decided to express your comment. Regards, Jim Gross, General Manager
2 night trip with friends May 23, 2015
Hipmunk
US
5.0 / 5Outstanding
"Location + grandeur + awesome staff = Wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
From the delightful bell staff, through Chris P at the front desk, to the stunning corner room, to the fun lobby bar staff, to dancing in the Starlight Room....it was a great stay!!!
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Margaret, You said it all! Thank YOU for your wonderful comment and I have to agree, Chris is one of our many great agents we have at the front desk! It sounds like you had a blast in the Starlight Room! We look forward to seeing you again! Cheers, Jim Gross, General Manager
2 night trip May 22, 2015
Margaret
US
5.0 / 5Outstanding
"Can't say enough good things!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I do not easily hand out top notch ratings for all levels, however, staying at the Sir Francis Drake was a treat for my daughter and me. After a less than desirable Uber drive to the hotel, the front desk clerk comped us for cocktails! The restaurant manager was most accommodating, getting us a table at the sold out Scala's Bistro. It's a not to be missed dining experience. The minor downsides were a bit of noise in the elevator area at night. We were in the 20th floor and the Starlight Room (club) was on 21st. But room was quiet. Also some "leftovers" beer bottles and cocktail glasses near elevator in the morning. Lobby was very chilly in the morning, making coffee an uncomfortable experience, but I'm from Florida so anything below 70° is cold for me. Concierge was friendly and enthusiastic about sights, sounds and smells of San Fran, complimentary wine hour with welcoming staff, bartenders and "beefeaters" all top notch. Wonderful hotel don't miss out.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Tina, Thank YOU for taking the time to write a great review! We are glad that one of our front desk agents made you feel a little better upon arrival; Scala's offers great dishes using locally-grown produce, etc. I will keep a note on the lobby temperature as well since we get many visitors from all around the world, including Hawaii and other tropical destinations. Cheers, Jim Gross, General Manager
3 night family trip May 19, 2015
Tina
US
5.0 / 5Outstanding
"SF Charm"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location and SF feel for staff coming to work.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Margarita, You said it all; great location and SF feel! We hope you enjoyed your stay! Cheers, Jim Gross, General Manager
4 night business trip May 18, 2015
Margarita
US
4.0 / 5Excellent
"Short Getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a three night stay in San Francisco and selected the Sir Francis Drake because of location and price compared to hotels with similar ratings. The hotel was lovely and we enjoyed what they called a jr. suite with a king size bed which was very spacious. Maneuvering through the City without a car or taxi was easy by walking, or using the hop on tour buses that are nearby. City buses and the BART are also in walking distance.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear jacqueline, Sounds like you enjoyed your 3-night stay with us! Our location is perfect for getting around when you want to explore the city on foot or as you mentioned, tour buses that you can choose from. Thank you for choosing us and hope to see you soon. Cheers, Jim Gross, General Manager
3 night romance trip May 12, 2015
jacqueline
US
3.0 / 5Good
"Money doesn't buy you space"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Husband and I went for a weekend getaway. If you want to be in The center of union square, this is it! Room was small for what I paid, but clean. Cable car right when you walk out the front door was nice. Starlight room on the top floor offered a small dance floor but the view of the city is all around you. Overall nice stay, but expected more for my money.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Diana, Thanks for staying at the Drake. Our location is superb and very convenient. We pride ourselves in this 1928 historic building which may not for everyone, but we make sure that the hotel is clean. We look forward to having you again soon. Cheers, Jim Gross, General Manager
1 night romance trip May 22, 2015
Diana
US
5.0 / 5Outstanding
"Memorable Bachelorette party"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Best bachelorette party ever at Sir Francis Drake! We had rented rooms for the girls to stay in and the General Manager and hotel staff - Raquel comped us with free bottle of champagne at the Starlight Room. They even held the cake for us in the kitchen fridge and when we were ready, they brought up the cake to the Starlight Room and served us the cake with our champagne. They hooked us up with a free table right in front of the dance floor too. The music was great and the staff was extremely friendly. Five star service! Thank you Sir Francis Drake for making the bachelorette and all the girls very happy with a memorable event!!!
Genuine Hotels.com guest review
1 night trip with friends May 16, 2015
liza
US
4.0 / 5Excellent
"Small rooms"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great neighborhood; in front of trolley stop, but it was always full from the Market St. start. Don't know if they are all small, but our room was very small and bathroom tiny.
Genuine Hotels.com guest review
3 night romance trip May 13, 2015
Kathy
US
4.0 / 5Excellent
"Fun spot!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Small and clean room. Great location!
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Peter, Indeed, although there are bigger rooms, we maintain all of our rooms clean! Hope you enjoyed our location to explore this city! We look forward to your next visit! Thanks! Jim Gross, General Manager
1 night romance trip May 13, 2015
Peter
US
4.0 / 5Excellent
"Old but nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Small rooms but clean and comfortable
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear michael, Our 'old' comes with 1928 historic building 'old' with a recent renovation. I'm glad that you felt comfortable and enjoyed your stay. We hope to see you soon. Thanks! Jim Gross, General Manager
2 night business trip May 7, 2015
michael
US
5.0 / 5Outstanding
"Great Location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Beefeater greeting was a fun welcome. The hotel is historic and beautiful. I did find the hotel parking to be ridiculously pricey. The valet took our car and promptly fetched it when needed. The staff is very friendly and helpful. The room was clean, although somewhat small. I did enjoy the hotel's location. Everything we needed was within walking distance. At night we decided to take a cab home from the ballet. The cab fare from the War Memorial Opera House to the hotel was under $10.00
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Deidra, Thanks for staying at the Drake! Our Beefeater doormen are quite the iconic figure in the San Francisco travel industry. Our building is indeed a 1928 historic building that went under a renovation in 2011. As for our parking, it is owned and managed by a parking company who also does the same for many similar hotels in the area. San Francisco is a very walk-able friendly city (and great for exercise!), so hopefully, you'll visit us without a car next time around! Thanks for your fantastic review! Jim Gross, General Manager
1 night trip with friends May 8, 2015
Deidra
US
1.0 / 5Poor
"Horrible Stay!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Horrible
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Yikes, can you let us know why you felt it was a horrible stay? We try our best to provide everyone with the best possible experience, but we also understand that we may miss the mark for some. The only way we can improve is to know what exactly made you feel 'horrible'. Sincerely, Jim Gross, General Manager
2 night business trip Apr 6, 2015
A Traveler
US
3.0 / 5Good
"Comfortable but small"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Great location ----but standard room is too small.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Edward, Thanks for staying with us. It sounds like you had our 'Historic' category room? Please know that we have bigger rooms that will comfortably accommodate a family. Of course, our location speaks for itself and hope you had a great time exploring the city. Cheers, Jim Gross, General Manager
2 night family trip May 2, 2015
Edward
US
4.0 / 5Excellent
"Great location, tiny bathroom"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
When I booked a deluxe double queen room with a view, I anticipated a deluxe bathroom to go with it, but what we got was tiny and tough to share with another woman. Beds were nice, location made for easy accessibility, I would stay again, but would consider getting more space if traveling with someone else.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Being a 1928 historic building, our bathrooms can be smaller compared to more modern hotels and vary in sizes depending on the room location, etc. Glad that you found our beds nice, but guess what? As we speak now, all of our mattresses are being replaced to the new ones! I couldn't argue with you on our location and hopefully you were able to take the advantage of it to explore this wonderful city. We look forward to welcoming you soon. Cheers, Jim Gross, General Manager
2 night business trip Apr 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Warm, wonderful staff and great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I came down a day early before a business conference and decided to try the Sir Francis Drake for one night before moving to the conference hotel. I wish I had booked all my nights here! From Alonso at the front desk, to the welcoming staff at the guest happy hour, everyone was so warm and wonderful! The hotel interior design is beautiful but it's an older hotel so the bathrooms are small but overall well kept. As long as you're prepared for that, you'll love your stay. Give it a try! I'm glad I did.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Kathryn, An excellent last minute decision! We, too wished that you stayed with us for your entire trip! Great thing is San Francisco is only a 2.5 hr flight away from Seattle and we are always ready to welcome you here! Alonso is one of our newest additions to the front desk and we couldn't be happier to have him! We look forward to your visit soon. Cheers, Jim Gross, General Manager
1 night business trip Apr 24, 2015
Kathryn
US
4.0 / 5Excellent
"getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
awesome location, wonderful service. Older crowd at hotel and super thin walls so always felt we had to be extremely quiet.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear sheri, Thanks for a 4-star review! Our location goes without saying and I'm glad that you found our service wonderful! Although, we get a wide range of age group, people who appreciate the 'old-world' classic beauty favor our hotel for sure! We look forward to seeing you again! Cheers, Jim Gross, General Manager
3 night romance trip Apr 23, 2015
sheri
US
4.0 / 5Excellent
"Perfect location for weekend trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel in a great location. Rooms were a bit small but we made it work. There is a refrigerator and safe in the room which was a bonus. The pillows were made of feather (and I'm allergic to feathers) so that was a negative. They also only gave 2 pillows per bed and both my boyfriend and I like to have 2 each. Daily happy hour was awesome as was the view from the Starlight Lounge.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Hi Roya, Great hotel indeed! Not only that it boasts with full of old-world charm, but it IS a 1928 historic building. Yikes, I'm sorry that you are allergic to feathers; different types of pillows in addition to few extras can be requested through our housekeeping. We change the wine-hour location few days per week, but I'm glad that you got to enjoy it at the Starlight Lounge! We look forward to seeing you again! Cheers, Jim Gross, General Manager
2 night romance trip Apr 24, 2015
Roya
US
5.0 / 5Outstanding
"SF Stay great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location and beautiful! Room was small but comfortable!
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear veronica, Thanks for a 5-star review! Our location couldn't be better, could it??? I'm glad that you found our room comfortable and beautiful! We look forward to your next visit! Cheers, Jim Gross, General Manager
1 night family trip Mar 17, 2015
veronica
US
4.0 / 5Excellent
"Pleasant except for the elevator wait"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall, the stay was pleasant except for the delays caused by malfunctioning elevators. The wait and subsequent walking down 15 flights of stairs was not pleasant. Moreover, the checkout process was difficult due to the delay.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear William, I'm glad that you had a pleasant stay with us regardless of the inconvenience you experienced due to our elevators...and for that I apologize. We hope that you'll come back for a trouble-free stay with us! Cheers, Jim Gross, General Manager
2 night romance trip Apr 17, 2015
William
US
3.0 / 5Good
"Charming"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel is aged but charming. It is also in a great location. However, the price to valet is ridiculous.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, Glad to hear that you found our hotel 'charming'! It is a 1928 historic building that has gone through a renovation in 2011. Indeed, our location speaks for itself and hopefully you took a full advantage of it. Please know that our valet price is very compatible to other hotels in the same area as the same parking company manages the parking operation. We look forward to having you at the Drake in the future. Sincerely, Jim Gross, General Manager
2 night trip with friends Apr 17, 2015
A Traveler
US
4.0 / 5Excellent
"San Francisco from Union Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Bathroom very small. Bed a little lumpy. Other than that we enjoyed our stay. Our room with a sofa was nice and roomy. Enjoyed the 5pm complimentary wine! All the staff was very friendly and helpful. Adjacent restaurant had a very nice breakfast. Especially high marks to the helpful and friendly concierge.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Alison, Thanks for your review. As we speak, we are replacing all of the existing mattresses floor by floor so you'd be sleeping on our new bed when you visit us next. I'm happy to know that you enjoyed our complimentary wine hour and found our staff and concierge helpful. We look forward to your next visit with us! Cheers, Jim Gross, General Manager
5 night family trip Apr 6, 2015
Alison
US
4.0 / 5Excellent
"Sir Francis Drake"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good stay. The $10 card when you forego the maid service is a nice idea, I wish more places did that.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, I'm glad to hear that you had a good stay! I agree, if I were a guest at a hotel, $10 credit to skip the housekeeping service would make me happy! It's definitely a win-win situation and glad you liked it. We look forward to your another visit! Cheers, Jim Gross, General Manager
5 night business trip Apr 5, 2015
A Traveler
US
4.0 / 5Excellent
"Business trip with time for shopping"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I was here on business but had a lot of free time. This was ideally located for getting some shopping done! DSW, Victoria's Secret, Express, Sax Fifth Ave, and way more literally on the same block or just one down from the hotel doors. The restaurant left something to be desired (I only got room service but it just didn't wow me in anyway for being a Kimpton but the burger (aside from the fries) was quite good. The staff though was great. I ended up not eating with colleagues every night and was alone and exhausted so ordered take out - they were so great about letting them come directly to my room to deliver! It was a dream. Bar was nice but gets really busy esp during their happy hour for guests. Rooms are classic SF small but comfortable and really nice CO Bigelow toiletries. The biggest downside was no fridge in the room not even a mini bar which proved quite difficult for keeping my samples cold. Most Kimpton's I stay in at least have a mini bar fridge.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Rachel, I couldn't be happier that you took advantage our location during your business trip! Our hotel IS surrounded by all kind of world-class shopping, dining and other touristy attractions to say the least! Bar Drake is a very popular spot to hang out whether you are a hotel guest or otherwise and do appreciate that you found our toiletries to your liking. Oh, I am disappointed to learn that you didn't get to enjoy our mini bar: every rooms have mini bar; however, I will double check on the placement of the information etc so that our guests won't have to 'search' for it. Also, please know that a mini fridge can be requested through our housekeeping department at no cost, based on the availability. Thank you for a wonderful review and we look forward to your next visit. Cheers, Jim Gross, General Manager
3 night business trip Mar 28, 2015
Rachel
US
4.0 / 5Excellent
"Awesome Historic Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
This is a beautiful historic hotel. Room was sufficient size but bathroom was really small which we knew when we booked the room. It would have been better if there was a mirror over the desk instead of a picture so you could use it for a vanity. If you don't like hearing noise from the street below you might want to ask for an interior room. Leif and Michael, the concierge were helpful when planning how to see all of San Francisco. Eddy the doorman is the best, he was recommended some really good places to eat and have fun. I wasn't impressed with the nightclub in fact I felt the staff up there to be extremely rude.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Jacqueline, Thank you for choosing our hotel! It is a 1928 historic building and we put all of our care and love into this place to maintain the 'old-world' classic during our major renovation in 2011. I appreciate your input as well as your mentioning of our employees who made you feel special. However, I am sorry to read that you were rather underwhelmed by our staff in the Starlight Room. I can assure you that I will share your comment with the night club manager. We look forward to your next visit. Cheers, Jim Gross, General Manager
4 night romance trip Mar 26, 2015
Jacqueline
US
5.0 / 5Outstanding
"Awesome location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
A little expensive, but a great location.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Abe, I appreciate your 5-star review! Indeed, our location couldn't be better! We look forward to your next visit! Cheers, Jim Gross, General Manager
4 night family trip Mar 27, 2015
Abe
US
2.0 / 5Fair
"Great location but too expencive for what you get."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
You have to be carefull because its not the same "san francis" than "sir francis" I paid a rate of 500usd per night but i think the right price is 300 just for the perfect location but the hotel is not something wow!
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear diego, You are right, there are similar name hotel near by that is a completely different brand. Although, our pricing is very compatible depending on what is going in the city. Some days, we can offer lower, some days higher. Hope you enjoyed our location! Cheers, Jim Gross, General Manager
Other trip Mar 27, 2015
diego
US
2.0 / 5Fair
"There are better place for the money"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Stayed just one night. The hotel is great located and staff was very polite. But it was small, old fashioned and a bit noisy room. Also overnight parking cost $55 extra for a small car. So can't recommend sorry
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Paul, Thanks for your candid comment. Our parking fee is very compatible to other hotels as most of them are managed by the same parking company. I can certainly appreciate that our 1928 historic, old-world classic hotel isn't for everyone. I'm glad to hear that you found our location and staff's service good. Cheers, Jim Gross, General Manager
Other trip Mar 26, 2015
Paul
US
3.0 / 5Good
"Unimpressed"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Although the rooms have been updated, they are very basic. They advertise "free Wifi" but then require that you join their club or else you have to pay. There is a valet service but overnight parking is $68.00 - wish these details had been disclosed.
Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Jamie, Thank you for your candid comment. I can certainly appreciate that our decor isn't for everyone's liking. Moreover, signing up for our Karma program is free and you can get the same perks at all of the Kimpton hotels nationwide. Our valet service is managed by a parking company who manages most other hotels in the same area; our fee is very compatible. Although, San Francisco is known to be a very walkable and provides other means to get around, if you decide to drive, please let us know; our concierge will be more than happy to give you few parking options near by. We look forward to your visit again. Cheers, Jim Gross, General Manager
1 night romance trip Mar 20, 2015
Jamie
US
5.0 / 5Outstanding
"Great Classic Hotel close to everything!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The whole family enjoyed the Sir Francis Drake. The entire staff helped us have a great spring break trip. Get a bus pass and travel the whole city. Many moderately priced restaurants one block or less from the hotel. Sunsets at the top of the Drake in the Starlight Room. Great experience!
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Bob, I appreciate your 5-star review! I couldn't be happier to know that your family had a great time exploring the city. What a treat that you got to see the sunsets! We hope to see you soon. Cheers, Jim Gross, General Manager
Other trip Mar 23, 2015
RCP
US
5.0 / 5Outstanding
"Beautiful hotel in an awesome location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, close to several stores and restaurants. Went to the Sunday's a Drag brunch located in the Starlight Room and it was AMAZING. Would definitely stay here again.
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Megan, I'm very happy that you took a full advantage of what the Drake can offer: Sunday's a Drag, our location and it's proximity to the world-class shopping and dining. Thank you for your 5-star review! We hope to see you soon. Cheers, Jim Gross, General Manager
Other trip Mar 18, 2015
Megan
US
4.0 / 5Excellent
"san Francisco a wonderful trip"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The sir francis drake is an elegant older hotel that has been upgraded to be better than new. I traveled with my granddaughters (20 somethings) on a weeks tour of northern California. They adored the ambience of a hotel they have only seen in movies.. However it is not uptight but is amazingly homelike with great morning coffee and papers, fast valet and even faster elevators. A staff always ready with directions and suggestions for closeby events. The hotel experience definitely made our trip special.
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, I couldn't be happier to know that you had a wonderful trip to San Francisco with your granddaughters! They are absolutely right; the Drake (as the locals call us), does look like something out of an old classic movie! We are so happy that we made your trip a very special one. We appreciate your review. Cheers, Jim Gross, General Manager
Other trip Mar 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel. close to many shopping areas."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I had a great time at sir Francis drake hotel. It was in the heart of San francisco. A lot of nice shopping areas around you. the hotel itself had many lively options like the bar area, starlight room/club. Starbucks was right next to the hotel which I loved. I would recommend this hotel.
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Ani, Thanks for your 5-star review! Our location is great, isn't it? Hope you got to enjoy our establishments as well. Cheers, Jim Gross, General Manager
Other trip Mar 16, 2015
Ani
US
2.0 / 5Fair
"Too Much of 'Right in the Middle of the Action'"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
This location was convenient to a meeting location and the architecture was inviting so I gave it a try. My room was acceptably clean and the bed was comfortable. The challenge was noise from several sources. Certainly the hotel could not control nearby construction which included jackhammering at 9 pm on a Sunday evening and all night on Monday evening. But, when they offered to move me to the other side of the hotel, I repacked my suitcase. Over an hour later, a bellman showed up with new keys. Not cool. The noise that could have been controlled came from the elevator shaft, my room was right next to it, and from the Lounge, my room was right below it. Late night noise from back of house activities impacted my sleep both nights.
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear CLS, Indeed, our location speaks for itself and our 1928 historic building offers a glimpse into the 20's era. I am glad that you found our room clean and our bed comfortable, but I am sorry that you had to deal with the noise from the outside and the noise from our back of the house. We've been in search for a way to buffer the noise and hopefully everyone will have a good-night sleep regardless of the actions that go on around us. Thanks for your feedback! Cheers, Jim Gross, General Manager
Other trip Mar 11, 2015
CLS
US
4.0 / 5Excellent
"Fun Girls getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location, super cute rooms and old style chic. I used to come to the bar in the lobby of this hotel as as a little girl with my parents and always wanted to stay here. Only drawbacks are the bar and restaurant closed at 11pm, so after dinner drinks were not possible. We went upstairs to the starlight room to get a cocktail at 11:30 and while the view is amazing, it doesn't draw a fun crowd. But that's ok, we were tired anyhow.
Genuine Hotels.com guest review
1 night trip with friends Mar 6, 2015
Korina
US
3.0 / 5Good
"Business"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Old furniture, too old elevators, noisy in the evenings Old style concept I did not like Noisy
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, I appreciate that you gave us a try! I understand that our old-world classic isn't everyone's cup of tea. We are a 1928 historic building and are one of the most recognized hotel in San Francisco. Thanks! Jim Gross, General Manager
Other trip Mar 5, 2015
anna
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
the employees were very professional and helpful. the hotel itself looked very nice but the room we stayed in could of had more area for getting ready to clean up in the morning
Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel
Dear Guest, I appreciate your feedback about our room and the employees. I couldn't be more happy to know that you found our staff professional and helpful. Although, yes, some of our rooms are smaller, but please know that we'd be happy to move you to a different room if/when we have any available room. Please visit us soon in the future! Cheers, Jim Gross, General Manager
Other trip Mar 2, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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