"The staff are amazing, the room needs work."
This hotel was in an amazing location in Union Square, easy to get to everything we wanted to do in the area. However, our room (#333) was very small. The closet was in a dark corner of the room and had no light so we couldn't use it. Luckily there was plenty of dresser space. The bed was strangely angled so our feet were higher than our heads. But […] on the plus side, the room was very clean and the hotel offered a $10 coupon to the hotel's dining if you decided not to have your hotel room cleaned for a day. They allowed this to happen twice during our stay. I liked this because it saved resources and we didn't have a need for new towels or sheets after the first day. I would definitely stay at this hotel again for the staff, the dining and the location but I would ask for a larger room with plenty of light. Read moreGenuine Hotels.com guest review
"Nice to stop by for a drink, but don't stay"
Beautiful Hotel but it is on a busy street the beds are not comfortable. Also the rooms were small.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Leslie, Indeed, it is a beautiful hotel with plenty of history behind it. Bar Drake, Scala's Bistro and Starlight are definitely one of the locals' favorite. People from all over the world come and stay at our hotel and most of them seem to like our beds and our location. Sorry to here that it wasn't your cup of tea. Sincerely, Jim Gross, General Manager
The location is great , the room is small , the bathroom is super small !!Genuine Hotels.com guest review
"Close but No Cigar"
The hotel is well maintained and well located, but ... the bathroom was tiny--barely room for a person, and with no surface space to place personal toiletries. Also, while the hotel is convenient to transportation, Powell Street is a zoo. Overcrowded with tourists, making it difficult to walk down the sidewalk. But the hotel itself is lovely--great […] interior and well maintained. Read moreGenuine Hotels.com guest review
"Nice Option - Very Small Rooms"
Really nice affordable option in a great union square location. The rooms are very tiny, more like a New York hotel room. The service was just OK.Genuine Hotels.com guest review
"I was so happy to be staying here!"
My co-worker booked this hotel for me for our business trip, so I had no idea what I was getting in to. I was so excited! This place was awesome! Very beautiful, historic, but also cozy. I wish I had been able to stay more than one night. Location was awesome and would have been amazing if I had been travleing for leisure. The only downfalls are that […] parking was super expensive ($55 for one night) and it was kind of loud as I was tryiong to sleep (that is what yiou get when you stay in Union Square though). Loved it and would definately stay again! Read moreGenuine Hotels.com guest review
"A weekend trip to SF"
We had a great stay at the Sir Francis Drake! It was a perfect location to what we wanted to see and do during I time there. My only concern was the speed to bring items to our room. My boyfriend and I requested a few complimentary items be brought to our room and it took over an hour to do so. I know this is complimentary, but we had a time deadline […] before our dinner plans, and it caused us to just stay in the room instead of exploring more. But other than that it was a great stay! We were on the 11th floor and it was not noisy at all! Small room but that was expected, but perfect for just a place to get ready and sleep. Read moreGenuine Hotels.com guest review
"Sir Francis Drake San Francisco"
Great stay; staff were all very nice and also very prompt with their assistance.Room service was very prompt, with ANY request as well as the housekeeping department. Had a great stay....Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, Thank you for a 5-star review! It always makes me day to read such a nice review, especially about our staff! I'm glad that you had a nice stay! Hope to see you soon. Jim Gross, General Manager
Lovely vintage hotel, great location in Union Square. Glamorous ambiance of the 20's and 30's.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Artista, I am always awed by the guests who can appreciate the beauty of this 1928 historic building! Thank you. Sounds like you enjoyed your stay. We hope to see you soon at the Drake! Jim Gross, General Manager
"Beautifully Updated San Francisco Landmark"
From the courteous greeting by the Sir Francis Drake's historic Beefeater door staff to our swift and pleasant checkout, our recent stay at this recently renovated San Francisco classic was top notch. Our room, a double queen, was clean, spacious and with its Kimpton decor - wonderfully memorable. After a late business event, we were delighted with […] the staff and the food at Scala's - the Drake's delicious bistro. The Sir Francis Drake continues to be a San Francisco landmark. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Gregg Chadwick, Wow, thanks for a wonderful comment about...well, everything! You couldn't have said it better than this and I really appreciate that you saw all of our efforts in making everyone's stay a memorable one! Please stop by and say on your next trip to the Drake! Thanks! Jim Gross, General Manager
"Very satisfied overall."
We got spoiled at the Fairmont the week before our stay at the Drake. There was a celebration going on near the hotel, and because of the old style windows at the Drake, we heard all the raucous coming from the crowd. The hotel is extremely helpful and friendly. I wanted to change rooms because of the noise (as did several others) and the front desk […] gave me a discount. I would say the staff is superb. The bar is fun and friendly as well. Overall, the hotel provided everything they could…friendliness, professionalism and were very accommodating. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear ellen, It always makes me smile to read a review about our staff: friendly, professional and very accommodating! Indeed, they LOVE what they do and couldn't make them happier to assist or solve anything that may raise. I'm glad that they were able to find a solution for you. Our location is the hub of all happenings and hope you enjoyed the proximity to everything you wanted to do during your SF trip! Hope to see you soon. Sincerely, Jim Gross, General Manager
Awesome hotel, quite fancy, and the rooms are designed incredibly well (beautiful bed frame, artwork, etc, set tone for a beautiful room.). Oh and any hotel that serves free wine is good enough for me! Great staff too. Very satisfied. Our cold water wasn't working in our sink, but they let us take the $6 water bottles without charging us for them. […] Solid! Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Dean, It sounds like you have an eye for beautiful things! The Drake kept its 1928 historic building flair when going through a renovation few years ago. Yes, Kimpton signature 'Wine Hour' is everyone's favorite! I'm glad that our staff was able to help you with not having cold water. We love to make our guests happy! Hope to see you soon at the Drake! Thanks! Jim Gross, General Manager
"Very Enjoyable Stay"
We enjoyed our stay very much. The reason we booked with this hotel over the July 4th weekend was because Calvin from the front desk confirmed that the hotel would provide a complimentary roller bed because w/o his promise we would have booked a hotel in the Fisherman's Wharf instead. Although we didn't have the chance to meet Calvin in person, we would […] like to thank him and because of his service the hotel got our business. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Caroline, I'm very happy to know that Calvin was able to assist with what you were looking for. Hope you had a wonderful 4th! We hope that you'll visit us soon. Sincerely, Jim Gross, General Manager
Great! Good breakfast. Seriously expensive valet parking but excellent service.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Jonas, Thanks for choosing the Drake! It's great to know that you got a taste of one of the best breakfasts in town! San Francisco is definitely better explored with foot rather than driving as parking spaces are very limited. Please visit us soon. Sincerely, Jim Gross, General Manager
My son had a great time! We spend a day and night from time to time in the city and we are happy we chose the Sir Francis Drake! Great service! We loved it and we will definitely be back!!!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Tracy Redmond, It always put a smile on my face to know that our guest's child had an epic time! It sounds like you had a great 'California stay-cation' with your son. We hope to see you both soon! Sincerely, Jim Gross, General Manager
The front desk staff was very helpful and accomodating. The location was a great starting point to explore on foot. My biggest complaint was the lack of counter space in the small bathrooms; an additional shelf or something would be helpful. Would definitely stay there again.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear TN, I appreciate that you noticed our front desk staff and their genuine service. Our location is one of the most convenient in exploring this very walkable town. We are happy to let you know that we will be installing extra shelves in our bathrooms! Thanks! Jim Gross, General Manager
2nd time staying here and I felt like a classy guy. Love every corner of this place. Must check out the bistro and the sky lounge.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Chris, Thank you for returning to the Drake! We definitely have that 'Regal' feel. Yes, Scala's uses the local fresh items and the Starlight Lounge offers one of the best view from the 21st floor. Hope you'll get to visit us soon! Thanks! Jim Gross, General Manager
"Sir Francise Drake is no Noble get away"
The service was very rude from the Valet, to the bell man to the hotel check in. The room was out dated and too small. The room service food was bad. If you are going to the gym bring your own busa ball. Bring your own shower cap, soap, shampoo. Water is $6 in your room. Windows need to be replaces to you don't har every car that passes by, and in San […] Francisco that is a lot. We went to Louis Vuitton to get an item that we decided that we wanted. We arrived back at 12:05 and they had locked us our of our room. We did not feel like guest to put it politely. I would not recommend staying at this hotel. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear David, I am very disappointed to hear your experience wasn't as you have expected. Yes, our room may be smaller (although we do have bigger rooms) and depending on which side the room is facing, you may hear the cars going by, but our guests often rave about our staff and the service they provide in addition to the food they have. Please also know that all of those items you mentioned are provided upon calling our housekeeping department. Regards, Jim Gross, General Manager
"Beautiful place close to everything"
Grand old building located in the center of the city. Can't say enough good things about it.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Michael, Great! We made you speechless! Yes, our building is a 1928 historic and 'grand' is the best way to describe it! We all hope that you'll visit us soon. Sincerely, Jim Gross, General Manager
"family trip to San Francisco"
Overall, the hotel was great! The service was excellent, the lobby is gorgeous, and the location is good. When we arrived, our room wasn't ready when it was promised, so they supposedly upgraded us to another room. This room was bigger, but it had a strange layout. The closet was very difficult to access because it was blocked by one of the beds. Also, […] the room was on the 3rd floor, but the view was non-existent, and the windows were up high like it was in the basement. It felt dark, and it was also next to the fitness room. I was awakened to someone slamming weights on the floor twice in a row before 7 a.m. That wasn't fun. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Sue, I'm glad that you chose the Drake for your family trip! Sorry to hear that you got woken up by the weight slamming on the floor. That itself is one of my pet peeves at any gym/fitness room. Being the city hotel, the view is hard to come by unless you are on the higher floor...and yes, we have some of the nicest views! We hope that you'll visit us soon. Regards, Jim Gross, General Manager
"Convenient Location & Historic Landmark Hotel"
We enjoyed the comforts of the room. Liked that there were 2 chairs for sitting. Bed is super comfortable.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear LDU and SU, I appreciate your nice review. Glad that you liked our beds and found our room comfortable. Our location can't be beat! Hope you took advantage of our location for a city-wide fun! Please visit us soon. Regards, Jim Gross, General Manager
"Super in San Francisco!"
Everything was superb. Only drawback was the extremely small bathroom, which is to be expected in a hotel of this "vintage". Otherwise, everything we thought it would be. Great location for everything. Parking was difficult, but, again, as expected.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Maralee, Thank YOU for a SUPER feedback! I certainly appreciate your understanding of our classic hotel that was built in 1928! We hope to welcome you back at the Drake soon. Regards, Jim Gross, General Manager
This hotel is perfect because it's nice and cozy, decorated very nice, really clean, quiet, and super comfortable beds! Stay here it's close to lots of cool stuff. *TIP - If you are parking a car I suggest finding a parking lot around the corner for $15 per day versus $50 per at the hotel. It's a really close walk and you get your car faster anywa […] y. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Slade, Perfectly said! I appreciate that you felt that our hotel was nice, cozy, clean, quiet and nicely decorated! Our location definitely suggests a trip without a car as everything (well, almost) is within our reach on foot or by a cable car! We hope to see you soon. Sincerely, Jim Gross, General Manager
Hotel was absolutely gorgeous, very San Francisco! Rooms are small but very nicely decorated. Location could not be better!! Trolley is right out front of Hotel and the Hop-on Hop-off is one block away! Great beds!!!!!!!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Kitty, I couldn't agree with you more: the Drake is gorgeous and well decorated! I find our location to be one of the most convenient when you are visiting SF. See you soon! Sincerely, Jim Gross, General Manager
My husband and I spent two days in SF, and this hotel was in an excellent location for getting around and seeing the sights. Walking distance to China Town and shopping, Cable Car stop right outside the hotel, close to the pick up stop for sight seeing busses, etc. The hotel itself was absolutely beautiful! Just a few issues, however. There was NO cold […] water in the room - seriously. The sink and shower had two temperatures: Hot, and Scalding. Kind of gross to brush your teeth with hot water. The bed was not the most comfortable (extra, extra firm), and we were the unlucky people to get a room right by the elevator. Very noisy at all hours of the night! Good points, however, included a wine reception each evening, and coffee in the lobby in the mornings. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Mary Beth, I appreciate that you enjoyed our location as well as our complimentary coffee/tea service in the mornings and our wine-hour in early evenings! Thanks for letting me know about the hot water issue you experienced. We recently updated our plumbing/heating system so that the hot water is distributed equally among all 416 rooms. It sounds like the room you stayed needs some adjustments. I will try to find out which room you stayed and have my Engineering staff take a look ASAP. We hope that you'll visit us soon. Sincerely, Jim Gross, General Manager
"Great Staff - Older Hotel"
The staff at this hotel made up for some short comings of the rooms and facilities. The rooms are VERY small and old. But the staff was amazing and very helpful. I'd rather stay here in a smaller room than in a hotel with attitude.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Marc, I appreciate that you took notice on our staff and their service! This really made me smile. Although, I believe the hotel has the old-world charm and do have much bigger rooms to accommodate a family, our aim is to offer the 'best customer experience'! We hope that you'll visit us soon! Sincerely, Jim Gross, General Manager
"Great hotel. Not staying here again."
There were two major drawbacks for me. First, when I arrived, I was told that Mark had already checked in. Great... wait, who's that? I'm staying alone. Then I was given a room that either had not been cleaned or someone was already in it. I didn't keep the door open long enough to find out. The third room was fine. Two thumbs up, but there's no HBO […] and it was Game of Thrones night. It's also a long walk to the Caltrain, but doable. I used Uber on checkout day to deal with my bags, so not such a big deal. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, Thanks for making me aware of what you went through. It is definitely not at all acceptable the way in which my front desk agent handled it. I am definitely discussing this with the team. Caltrain can be reached by taking Metro from Powell station which only few blocks walk. We hope that you'll give us another opportunity to wow you. Regards, Jim Gross, General Manager
"central location to must see sights"
Beautiful hotel, friendly and helpful staff, great muni transportation nearby, walking distance to or from many must see sights, many places to eat close by, room was kind of small but didn't spend a lot of waking hours there. I would gladly stay at the Drake next time I'm in San Francisco.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Rick, Thank you for a 5-star review! You couldn't be more right: this city has too much to offer to spend so much time in a room! I'm glad that you took advantage of our location. We hope to see you soon on your next trip to San Francisco! Sincerely, Jim Gross, General Manager
Construction noise was a drawback.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Eleanor, Was it possibly coming from the outside? Although, the Drake's location is one of of the most convenient, it is surrounded by all the hustle and bustle of what this city can offer, including some construction that goes on in this city. We hope that you'll return to the Drake while there is no construction is going on outside! Sincerely, Jim Gross, General Manager
The Sir Francis Drake is a great hotel with a fantastic location just off Union Square. The room was nice but small - but with it being in San Francisco, you don't spend much time int he room because of the great location and options.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Scott, Thank you! It sounds like you enjoyed our location and San Francisco! Although, some of our rooms can be cozier than the others (very typical of a historic building from 1920's), I really appreciate your understanding! The Drake team and I hope that you'll visit us soon. Sincerely, Jim Gross, General Manager
I loved this hotel beautiful rooms clean nice lobby nice people I think anyone who wants a nice stay they should stay here.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Desiree, Thank you! Our goal is to make everyone's stay as nicely as yours! You couldn't have said it better! Sincerely, Jim Gross, General Manager
Problems with hot and cold water! All the timeGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Ali Lotfy, I'm sorry that you had some issues with our water. We have done some changes/upgrade to our water heating system, so this issue should be minimized, if at all. Thanks! Jim Gross, General Manager
"Lovely other than DJ music"
Lovely hotel and service other than being on a high floor( we were on 19) you are too close to the nightclub and you hear a DJ pounding bass music. We called and complain but still very loud. 15 or lower in future.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Cindy, Thank you for your feedback! I am glad that you loved the hotel and the service, but at the same time, I am sorry that you were bothered by the DJ's music. We are in a process of having a better sound-proof system around the club, so hopefully, your experience will not be repeated. Sincerely, Jim Gross, General Manager
My husband and I are San Francisco natives. I wanted to treat him for his birthday but also wanted to make it a special weekend for us. The Sir Francis Drake never disappoints. As a matter of fact, my own parents spent THEIR honeymoon there, so it's a wonderful family tradition. One of my favorite treats is having a bath in their beautiful thick bathtubs […] while looking at the marble on the wall. Just exquisite. We ~love~ the Sir Francis Drake! Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Alexandra McConnell-Hill, What a treat to letting us know that you are a 2nd generation of the Drake fan! Thanks for spending one of your special nights with us. It is always a pleasure to serve our locals as much as guests from around the world. We hope that you'll keep up with your family tradition! Thank you! Jim Gross, General Manager
One of the best hotel experiences I've ever had in my lifetime!!! Great atmosphere, and the starlight club is an absolute must when you stay here. I'm going back!!!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, Thank you, thank you, thank you! We are so glad that we made your visit one of your lifetime best! Hope you'll visit us soon and we'll try our best to be even BETTER on your next visit! Sincerely, Jim Gross, General Manager
"Great service, fun atmosphere and great location."
The Sir Francis Drake staff were great and very friendly. The hotel is a little different, has some style and personality. Plus, it is in a great central location, and does all the basic things that you want a hotel to do very well. We would definitely stay here again.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, Thank you for a 5-star review! We LOVE to be different from others to create a very unique and wonderful memory for our guests! I'm glad that you enjoyed our location as well as the service! We hope that you'll visit us soon. Sincerely, Jim Gross, General Manager
"Beautiful, but not comfortable"
This is a beautiful hotel and one I did enjoy experiencing, once. The room I had was nice, but the bed wasn't luxurious like I'd expect (the most important part of a hotel in my opinion).Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Adam, Thank you for visiting us. The Drake is a beautiful hotel and it is one of the historic buildings that was built in 1928. I am not certain when you stayed with us, but we have recently put new mattresses in our guest rooms. Glad to hear that you enjoyed our hotel. Regards, Jim Gross, General Manager
"Clean but tiny"
This hotel is in a good location, but was about the tiniest room and bathroom I have been in lately. It was nicely decorated, but barely enough room to move around in the whole space, and you had to close the bathroom door to even sit on the toilet! The hotel staff with the exception of a couple of people (nice concierge, nice bellman) were curt to […] the point of rudeness. Overall it was a mediocre experience. Read moreGenuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Hi Tina, Thanks for visiting the Drake! Yes, our location can't be beat for sure! As a 1928 historic building, it is very typical to have cozier rooms and bathrooms. Please know that we also have much bigger rooms to accommodate people's different needs. The Drake team is happy to move you to a different room whenever we have availability. I'm disappointed that you found our staff rude. I will definitely share your comment with my staff so that you and others won't experience the same in the future. Sincerely, Jim Gross, General Manager
We were treated just right but the room was small and bathroom was tiny, otherwise all went well.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hi John Ford, Great to hear that all went well! It's definitely convenient: walk to shopping, theatre, Chinatown, even Fisherman's Wharf, if you dare to go over the steep hills of San Francisco! If you opt for Cable Car, there is a stop in front of our hotel. Thanks for your feedback. Jim Gross, General Manager
"Memorable family weekend in the city"
We were so pleased with this hotel. You cannot beat the prime location in Union Square! We had our 12 and 9 year old daughters with us, and they were in heaven! The service is top notch, from the bellman, to the check in desk, to the concierge, to room service. Our every wish and request was tended to. We will definitely stay here again.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Family of 4, Thank you! Your comment put a HUGE smile on my face this morning and I sure will share this smile with my staff! Being a father of two children, nothing would have made me happier than knowing that the children were in heaven! I am certain that my staff will love to see their work being rewarded by a comment such as yours! We hope to welcome you soon. Sincerely, Jim Gross, General Manager
"Excellent decor, service and location."
Excellent hotel! Very nice, great location and unique quality decor.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Pezzini, Great review - I really appreciate it! It's always nice to know that you enjoyed everything about the Drake! Please visit us soon! Regards, Jim Gross, General Manager
"Hotel with personality"
Love this hotel. Has lots of charm not a "big box" hotel. Perfect location to get around SF. Very clean. Staff super nice. Starbucks next door. Killer view. My only complaint is the bathrooms are uncomfortably small. Still I can live with that and will stay there again.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear neva, So do we! If you want something more than a cookie-cutter hotel, the Drake is the perfect place! Not only the facility, but our location, as you described is one of the most convenient in the vicinity. Please know that we are adding few shelves in our bathrooms to better utilize the space. We would love to see you at the Drake in the near future! Thanks! Jim Gross, General Manager
"Great hotel in a very busy area"
Classic hotel. Modern touches in guest rooms. Rooms are small. Powell Street rooms are noisy if you're lower in hotel. Great location and good amenities. Staff was tremendously helpful. Wine hour was awesome surprise. Kimpton does a good job.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, Thank you for staying with us! Classic as it gets: built in 1928 and is one of the historic buildings in San Francisco; went through a renovation few years ago to add few modern amenities. You are right on about us! I'm glad that you found our staff helpful and enjoyed our signature "Wine Hour"! We hope to see you soon at the Drake! Thanks! Jim Gross, General Manager
"Oh so helpful consanguinity"
We had ra wonderful time, it was the first for me to stay in a city with my Cairn terrier. We were so well received. With out Leif we would have missed so much. His dinner recommendations were grand. Had the best dungnis crab dinner ever! Loved all the beefeaters at the door they also were alert to anything we might need at all times. The morning coffee […] was a wonderful bonus. Thank everyone. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Claudet mitchell, I couldn't be happier to know that your time spent at the Drake was wonderful! Hope that your Cairn terrier felt the same way! Leif IS a true San Franciscan who loves this city more than anyone else and loves to share a piece of it with our guests. I already shared your comments with my staff and they are happy that the service hasn't gone unnoticed. All of us here at the Drake would love to see you in the near future! Thank you! Jim Gross, General Manager
Aleina and Wei were fantastic! Made my 50th birthday very special indeed. Accommodated my wishes to have my friends from out of town as near as possible and found me a table at The Starlight Room last minute. Received complimentary bottle of wine as well! A wonderful experience for my first time there. Definitely will stay again! Only complaints...They […] ran out of hot water, and the bathroom was a bit small. Oh, and no coffee maker. Other than that, loved it! Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Crystal, Happy Belated 50th! Thank you for spending your special day with us at the Drake! You couldn't have spent more magical night than spending the special moment at the Starlight Room! We hope that you took advantage of our complimentary coffee/tea service in our lobby every morning! And, should you wish to have a coffee maker in your room, please do call our housekeeping to bring you one up to your room. There are limited numbers of coffee maker available based on availability. We hope to welcome you soon. Sincerely, Jim Gross, General Manager
It looks like a great hotel from the pictures on the internet. but the actual hotel is not that great. The reception area is really great as it is very much a period hotel but also a very old hotel. the room are very small and the bathroom are just tiny.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear D. Moodley, I'm very disappointed to hear that you didn't find our hotel great. It IS a historic building built in 1928, and since we've gone through a major renovation to add modern amenities. It may not be a cookie-cutter sterile hotel, but I believe it offers a very unique "old-world" charm that is very unique. Also, please know that there are several types/sizes of the rooms available. Our bathroom can be cozy, but we are trying to maximize the space by changing few things around. We hope that you'll visit us again. Sincerely, Jim Gross, General Manager
We come to SF a lot and have stayed in many of the Union Square hotels. This was our second stay at the Sir Francis. The location is ideal! The service is good. We had gone to dinner and came back to a large dog barking in the room next to us. I had no idea this was a pet friendly hotel. I love dogs but do not want to hear one barking at 10:00pm! I […] called the front desk and they found us a new room right away! They sent someone up to help us move and gave us a free breakfast!! The only bad thing about this hotel is that the walls are paper thin!! The staff is awesome, hotel beautiful, great location, but forget restful evening! Our new neighbors decided that the party needed to continue at 2:00am! Loud music and people partying! I finally just gave up. If you stay at the a Sir Francis bring earplugs!! Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Evelyn, I'm happy that you came back to stay with the Drake! Thank you and thank you for letting me know of your latest experience. Yes, we are a pet-friendly hotel; all Kimpton hotels are in case you want to travel around the country. I agree, I wouldn't want to hear anything barking at 10pm. We often ask our guests NOT to leave their dogs too long behind as that seems to give them an anxiety "barking"... In any rate, I am glad that one of our staff was able to relocate you to a different room. Also, please know that anytime your neighboring guests are causing excessive noise, you can always call our front desk to send up a security. We hope to see you soon. Thanks! Jim Gross, General Manager
If your hotel is pet friendly, you need to regulate it better. We were woken up by a barking dog at 8 am, and it didn't stop for over an hour.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hello, I appreciate your comment and suggestion. We try our best to ask our guest with a pet not to leave a pet behind as that seems to trigger their pet to start barking. Please know that should you wish to be moved, we'll try to accommodate our guest's request whenever we have availability. We hope that you'll visit us soon. Regards, Jim Gross, General Manager
"Stuff is not friendly at all."
Very slow and ignorant service. Very disappointed.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Graeme, I'm too very disappointed learn of your experience. The Drake staff is usually all smiles and very attentive. I wish that you contacted me during your stay so that I could help making your stay much better than you experienced. Regards, Jim Gross, General Manager
Anniversary trip. Called ahead for special room but when arrived room was small without view. Asked front desk for a better view and was upgraded to a great view bigger room and comp bottle of champagne. Great service!!!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Jeff, Happy belated anniversary to you! Thanks for visiting the Drake for your special celebration! I'm glad that our front desk team was able to assist you with making the stay a special one! We hope to see you soon. Sincerely, Jim Gross, General Manager
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