too much money for such small rooms and poor serviceGenuine Expedia guest review
"DO NOT ACCEPT A ROOM ON THE 20TH floor!!!!!!!!!!"
20th floor of this hotel is below the club at this hotel and we were kept up all night to 1:30 a.m. that is, DO NOT EXCEPT A ROOM ON THE 20TH floor PERIOD!Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, I'm sorry to hear that the sound from the Starlight Room kept you up until 1:30am. Please know that we are in a process of coming up with better sound proofing to lessen the amount of noise traveling down from the Starlight Room. In the meantime, please know that we'd be more than happy to move you to a different room whenever we have availability and we do have a set of ear plugs upon request from our housekeeping department. We hope that you'll give us another chance to serve you. Happy New Year! Jim Gross, General Manager
Front desk service was great, bellhop Was great, bar needed an extra bartender. Fun stayGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear James, It's a pleasure to know that you had a fun stay! I'll keep that in mind about needing an extra bartender. Thanks again and Happy New Year! Jim Gross, General Manager
"Traffic is LOUD at this hotel."
Major noise, no matter what floor you are on.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, Happy New Year! Thank you for choosing the Drake for your recent trip. I certainly understand that you found the traffic noise loud as we are a block away from Union Square and other major shopping, dining areas. Especially during the holiday season, our surrounding neighborhood becomes even more alive with all the holiday festivities. I'm sorry to hear that we weren't quite your cup of tea, but hopefully you'll give us another opportunity to serve you. Sincerely, Jim Gross, General Manager
"Did not deliver what it promised!"
I made this reservation based on a friend's recommendation. After reading the description of the room, I went for it: Historic Queen Room with City View in Downtown San Francisco with the glamour of the past but the convenience and the comfort of the present. Reading further about the hotel, I loved the idea of its group and I even joined the loyalty […] program. I was pleasantly surprised with the location and the lobby but not with the check-in process where the person made sure to make me feel that he is in a rush and he did not even have time to enter my loyalty program number in the reservation since I am not getting any perks anyhow (to be fair, it was new year's eve and the hotel was sold out; but then, I did pay $$$$ for a one night stay in a room...a very small room to discover later), I had to wait for no less than 5 minutes for the elevator, and then be shocked that a city view means seeing the Walgreens sign out of my window! The room was unique in design, clean, and the bed was comfortable. The day I checked out was much easier where the housekeeping staff made enough noise in the hallway to wake me up (yes, that is sarcasm!) and the gentleman who checked me out was very nice (this is true!). Read moreGenuine Expedia guest review
"A nice getaway in SF"
Great location and a very comfortable hotelGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear timothy, Thank you for choosing us on your getaway! I'm glad that you found our hotel very comfortable (which I agree!) and enjoyed our location. We hope to see you again this year. Happy New Year! Jim Gross, General Manager
This classic SFO hotel was remodeled in past few years and is very clean, classic, and nostalgic. What really impressed us, though, was the outstanding personal service and attention to us. The staff really made an effort to demonstrate appreciation for our visit over Christmas 2014. The place was alive with guests and staff - we had a blast.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Bob, Wow, thanks for letting me know that you had a wonderful stay with us! What a way to start a new year for both of us! Our location, Union Square becomes even more alive with all of the holiday decorations and i couldn't be happier to know that you had a blast! We hope to see you soon for another great stay! Happy New Year. Jim Gross, General Manager
We got married & stayed there the night before & night of our wedding .. Great experience!!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Marie-Claire, Congratulations! Thank you for spending your special nights with us! We are happy to know that you had a wonderful and memorable time here. We hope that you'll come back for your anniversaries and other occasions! Happy Holidays! Jim Gross, General Manager
"Great place to stay in Union Square"
Stayed here for the weekend with a girlfriend. It was close to shopping and restaurants. It's also a short walk to Chinatown and North Beach. The hotel has a beautiful lobby with an old world feel. The happy hour was great and just what we needed after a long day of shopping. The rooms were nice except the bathroom was small; It had no counter space […] to put your things. The beds were very soft and comfy. I'd stay here again. Read moreGenuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Leslie, It's nice to know that you had a wonderful weekend getaway! The location speaks for itself as you discovered and glad that you ventured out to different places! The Drake is a 1928 historic building that many may appreciate and it sounds you certainly did. Very typical of that era, the bathrooms are smaller than what you find in more modern hotels, but we are always coming up new ideas to make the best use out of our bathroom. We sincerely hope that you'll visit us soon for another wonderful stay! Thanks and Happy Holidays! Jim Gross, General Manager
"Nice but small room"
Beautiful place, very nice hotel. Only complaint is that room was TINY.Genuine Expedia guest review
"Very bad experience."
The lock of the door is broken and I couldn't get to my room. They spend couple hours working on it without a fix before they move me to another room. The room is okay with a tiny restroom and a tiny toiletGenuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, I can certainly feel your frustration, but I'm glad that we were able to move you to another room. Broken lock is definitely NOT a usual occurrence and if there is ever any problem, our team can usually fix it in no time. We really hope that you can give us another opportunity and show you a real hospitality on your next stay. Happy Holidays, Jim Gross, General Manager
Generally a nice hotel -- although some amenities could be improved such as providing coffee pot in room, a real wet bar in mini refrig, more drinking glasses and soap in bathroom. Other than a tiny bar of soap and tiny body lotion -- nothing else is provided. However due to its central location I would most likely return.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear mona, I welcome everyone's opinions and suggestions. Although, it is hard to accommodate every different recommendation, but we are always trying to improve on our guest experiences! As for the coffee pot, we offer a complimentary morning coffee/tea/hot chocolate service in the lobby; mini refrig is available upon request (first come, first serve) On your next trip, please give the front desk a ring to request both coffee maker and a mini refrig in advance and we'd be more than happy to place them in your room. I appreciate that you plan to return! Happy Holidays, Jim Gross, General Manager
"Excellent overnighter - Christmas tradition born"
Great overnight in heart of Union Square. The city was alive with Christmas cheer. The hotel provided us a prime spot to enjoy and soak up the cityGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Rachel, Wow, what a wonderful comment! Union Square gets really lively during the holiday season and I'm so happy that you got to experience it! We look forward to having you again next year! Happy New Year! Jim Gross, General Manager
the help was very nice. the room nice but very noisy one window won,t shut all the way thus the noise. the bath tub seemed dirty but it was so old that might have been a large part of the problem. try to valet was a hassle do to xmas. crowd.Genuine Expedia guest review
"Disappointing- not for families"
I always loved Kimpton hotels and thought that it was a great location to take my kids to SF for a holiday night, taking in the Union Square festivities. The bathroom was tiny, the window treatments were broken and dirty. The worst part of the stay was the look my kids faces (aged 4 & 8) on Christmas Eve morning excited for the advertised hot cocoa […] bar that ends at 9am. We arrived at 8:45, cocoa gone, we were told by another guest that they were getting more cocoa. They had all the toppings out, sprinkles, peppermint, etc, but no cocoa. We sat and waited for more cocoa. Finally we realized at 9:03 they were cleaning up and putting everything away. I asked the gentleman cleaning it up about getting cocoa for the kids, he said, 'it ended at 9am." I told him we'd been waiting since 8:45 for a refill and he said there was plenty of coffee left...for 2 little kids?? Frustrating. I guess they should tell you that the cocoa bar is "while supplies last." No offer to accommodate or help, even to apologize. He was obviously the grinch of the hotel. On a better note, Elgin at the front desk was the best part of the whole stay. He embodies the Kimpton standard I remember. Read moreGenuine Hotels.com guest review
Enjoyed stay overall. Hotel has nice restaurant and decor. Hard to sleep due to noise from street below (construction, traffic, and people).Genuine Expedia guest review
"Great hotel for holidays!"
We had 6 of us, 3 rooms. Hotel staff nicely accommodated us on same floor, nice rooms even with fully booked hotel. Beautiful hotel decorated for holidays. Pretty even when not if you like the older style. If you like new and modern, try another place. This place has TONS of character! 3 doormen are awesome and work hard. Front desk staff was great, […] and the cleaning crew was too. Also valets....basically all who we dealt with were great. Very busy time, lots of traffic, people etc. Best way to get anywhere at this time of year was taxi or walk but that was fine with us. Cable cars ridiculous and not available unless you waited hours...then they broke down. Again, great hotel, great location, (rooms not super roomy but we managed to enjoy our downtime just fine!) Classic King rooms....double occupancy. Read moreGenuine Expedia guest review
"Let down for a Kimpton"
The reason for my low ratings is that for the price we paid ($234 for the night) I was surprised that there was not a coffee maker in the room, such a simple thing I know but the convenience of that while getting ready in the morning without having to order room service or go downstairs to the lobby is huge to me. Also the windows are very old and do […] not keep any sound or cold air out so we were glad we brought ear plugs! The last thing was there was a strong sulphur smell in the room, we knew the hotel was very old but seems they could have managed to do something about that. We really like Kimpton and have stayed in others but I dont think we will back to this one. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hi Julie, I'm very disappointed that we let you down. Please know that we have limited numbers of coffee makers that can brought up on request. Please know that we are happy to move our guest to a different room whenever we have another room available. We hope that you'll give us another opportunity to serve you. Sincerely and Happy Holidays! Jim Gross, General Manager
Paid too much for a room we didn't get.Genuine Hotels.com guest review
"Great central place to stay in San Francisco"
Awesome Stay, Customer Service incredible, from front door to hotel checkin, concierge and valet. Restaurant was overwhelmed with holiday rush,service very slow. Food ok.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Karen, I couldn't be happier that you had an awesome stay and found our customer service incredible! It's always nice to hear that our guests loved our staff and the service we provide. However, I'm sorry to here that the service and the food at the restaurant didn't meet your satisfaction. We hope you'll visit us again soon! Happy Holidays! Jim Gross, General Manager
Very helpful and friendly staff. Clean and comfortable room. Very good restaurant.Genuine Hotels.com guest review
"Absolutely will stay again!"
This was my second time in 2 months and 3rd time overall staying at the Sir Francis Drake and I will absolutely stay there the next time I travel. Everyone from the valet to the concierge are warm and friendly and extremely helpful, almost like talking with old friends. I had a beautiful room that was spotless and the beds and pillows were comfortable. […] The counter space in the bathroom is non-existent, but that may be my only complaint. My party traveled to see a show and they handled our transportation to and from. The concierge's recommendation for dinner and drinks couldn't have been better! We even hit the Starlight Room and danced until morning. I highly recommend it. Next time I plan on making the wine tasting from 5 to 6. Also the location couldn't be better. It's right next to Union Square. The shopping is fantastic. Read moreGenuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Kristina, Wow, 2nd time in 2 months? We thank YOU for your loyalty! Our location goes without saying surrounded by wonderful shopping venues. We couldn't be happier that you found our staff warm and friendly and our beds comfortable. Yes, please visit our signature Wine Hour; it's a great place to mingle with our staff and other guests. We'll see you soon! Happy Holidays. Jim Gross, General Manager
"Nice place but load."
Well kept older hotel. My room on 12th floor had what appeared to be original, single pane window which allowed a lot of street noise through....had to wear ear plugs to sleep well.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear John, The Drake is a 1928 historic building and indeed, it's well-kept and has gone through a major renovation in 2011. There certainly are some original feature we kept to keep the 'old-world'charm. I'm sorry that the street noise kept you up but hopefully, you slept well with ear plugs. Please know that there are rooms that are facing away from the street and based on our availability, we'll be able to relocate you to a different room. We hope that you'll visit us soon. Happy Holidays. Jim Gross, General Manager
"Enjoyed our stat"
Great old hotel. Staff was friendly and very helpful. I'd definitely go back.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Lee, Thank YOU for a 5-star review! You said it perfectly and I look forward to your return stay with us! Happy Holidays! Jim Gross, General Manager
I booked a queen bed for our stay. The young man who who checked us in noticed my tall husband upgraded us to a king bed free of charge which was very nice. Our room and bathroom were very small, but comfortable. My husband forgot his cell phone charger. We were happy to learn that the hotel has a cell phone charging station in their business center. […] Entry to the Starlight lounge was free with our room key and offered a nice view over the City. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Brenda, It sounds like you enjoyed your stay! I'm thrilled to learn that one of our staff was able to help you with the upgrade! I'm a tall guy and I know how it can be having to sleep with my feet hanging over the bed! Thanks for stopping by the Starlight; we ALL love the view! Thanks and Happy Holidays! Jim Gross, General Manager
"Older, but nice"
Being an older hotel, the rooms are kind of small and cramped. Otherwise, a great place in a great location for business and touring.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Hi John, The Drake is a 1928 historic building, and yes, we do have a room fit for a single traveler as well as much bigger rooms. If you do have a question about a room size, our staff is very happy to answer any questions you may have about the size. You're right about our location though, very convenient for all business and leisure travelers! Please visit us soon. Happy Holidays. Jim Gross, General Manager
"Good hotel, tight quarters, park nearby"
Good hotel overall, certainly in an impressive building, excellent location, rooms are quite small however, very limited counter / floor space in bathroom. We still enjoyed our stay. Avoid 55$ a night valet charge and park two blocks over at Sutter Stockton lot for $1 per hour until 9AMGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Denis, Impressive building, indeed. 1928 historic building and our location couldn't better! Please know that our parking rate is very compatible to other valet services at the near by hotels. We hope to see you soon. Thank you for your review. Jim Gross, General Manager
Good location...downtown area within walking distance from shops and restaurants. Bathrooms need updating and towel rods or hooks. An overall good experience.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, It's no surprise that everyone loves our location as it is in a middle of Union Square for your shopping and dining experience. As this is a 1928 historic building, we try to keep up with our maintenance, but we always welcome our guests comments so that we can make a necessary repairs and improvement. I'm glad that it was an overall good experience for staying at the Drake. Thanks! Jim Gross, General Manager
"Nickled and dimed"
Lovely lobby, great location. Room tiny, with no amenities. Couldn't even pump out enough shampoo or body wash (even after 10 pumps) to properly shower. No in-room coffee, microwave or mini fridge, but plenty of overpriced purchase options. It was a little insulting. Staff pleasant and helpful.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Mitra, I am very disappointed that you felt nickeld and dimed. Our mini-bar items are priced very compatible to other hotels in the same area and we offer a complimentary coffee/tea service in the lobby area as well as evening wine hour. Our shampoo and body wash pumps are supposed to be filled by our housekeeper and it sounds like they needed a refill...and I am sorry for that. We do have a limited number of mini fridge in our housekeeping that can be brought up on request. I appreciate your review. Happy Holidays. Jim Gross, General Manager
"Great Historical Hotel"
Great location! Wonderful services, and very comfortable beds!Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Ann Sofie, I appreciate that you chose the Drake. Glad to hear that you found our service wonderful and our beds comfortable. We hope that you'll visit us soon. Happy Holidays. Jim Gross, General Manager
"Center of Downtown San Fran"
This is an older hotel with a lot of charm. We had a major room and credit card mix up. But the staff corrected the issue and upgraded our room.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear felicia, Thank you for staying with us. I'm sorry to learn that you experienced some mix up, but glad that our staff was able to assist you and upgraded your room. We try our best to create a wonderful experience for every guests. Happy Holidays. Jim Gross, General Manager
They were changing the carpets on the floor, so the first morning we were awakened @ 7:57 by a worker hammering one floor below. When we complained, the staff assured us that it wouldn't happen the next morning. The next morning again we were awakened by hammering one floor above us! I loved the location, they have a complimentary happy hour and free […] wifi. The rooms and bathrooms are super small, but we didn't spend that much time in our room. Read moreGenuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear darlene, I'm sorry to hear that you were woken up by our worker. As part of this year's improvement, we are changing out a hallway carpet on each floor along with wallpapers. Our location scores very high on convenience and we hope that you were able to take advantage for your shopping and dining experience. Thank you for your review! Jim Gross, General Manager
"A cautionary tale of property theft"
We were so excited to stay at the Sir Francis Drake over Thanksgiving weekend. Having formerly lived in SF visiting the property as a local, it would be the first time we would stay there as guests. I so want to write a good review because generally, our experience was good. However our stay was overshadowed by a theft. We were absolutely devastated […] and heart broken because my fiance's watch was stolen from our vehicle. My gift to him. A watch I searched a long time to find, and one that he loved. Not a very expensive watch -- but hugely sentimental (not to mention irreplaceable since it has since been discontinued). We checked in on Friday night during the tree lighting at Union Square and it was total chaos. In our rush to remove all our luggage from the car before handing it over to valet, in the darkness of an unfamiliar rental car we missed grabbing the watch from the center console. By the time we retrieved the car it was gone. :( Adding insult to injury, was paying the $200 in parking fees for 3 days. Ouch! Solace for our grief? An incident report and a free cocktail...and an unfortunate lesson of loss prevention. If you do stay there and you park a vehicle, remove every last item of any value to you. Read moreGenuine Hotels.com guest review
"great location for pre Holiday shopping trip!"
lovely old hotel--rooms quite small-but as expected in "the city" great valet service-but certainly raised the price of the stay--great restaurant next door--Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, I hope you got to take advantage of our location and did all of your holiday shopping! It sounds like you enjoyed our restaurant, Scala's Bistro as well. Thank you for staying at the Drake and we hope you'll have a happy holiday! Jim Gross, General Manager
Amazing!!! Room a Little small. Had great time everything at UR finger tips.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Kathy, Wow, thanks for a 5-star review! Our location IS definitely one of the best and most convenient in town. I'm glad you got to visit us! We hope to see you soon. Happy Holidays. Jim Gross, General Manager
"Great location, very old amenities and small space"
This is a hotel with great tradition in the area, the location is great the service staff was very helpful. How ever the rooms are very small; more particular the bathrooms are so small that it is difficult to use the facilities.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Eugenio, Indeed, the Drake is a historic building with our iconic Beefeater doormen in front... I'm glad that you enjoyed our location as well as our staff. Please know that there are several types of rooms available and we hope that you'll be able to visit us and stay in another type of room. Thanks! Jim Gross, General Manager
"Trendy hotel next to Union Square"
We loved our stay in San Francisco and we definitely enjoyed staying at the legendary Drake. The rooms are a little bit smaller than newer hotels but the decoration and ambiance due make up for space.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Javier, Thank you for visiting us! As you mentioned, the Drake is legendary along with our Beefeater doormen! I'm glad that you enjoyed our decor and ambiance. We hope to welcome you soon at the Drake! Thanks. Jim Gross, General Manager
The doormen were great, knew exactly where to go for everything. Nelson at the front desk was a doll; went above and beyond to be helpful. Very much appreciated.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, Thank you for visiting us at the Drake! I have to agree, our Beefeaters know the city. Thanks for mentioning Nelson; I'll pass on your kind word. We hope that you'll visit us soon. Happy Holidays. Jim Gross, General Manager
"Sir francis drake"
It was a lot of fun! Pet friendly, wine hour every night, and the starlite room has a wonderful view !! Would love to stay here again of we make it back to San Francisco!Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Guest, Glad to hear you had a lot of fun! The Drake, a Kimpton hotel welcomes most pets; our signature wine hour is very popular and everyone including locals love the view from the Starlight Room! We hope you'll make it back! Thanks Jim Gross, General Manager
"Vintage Grand Hotel"
Nice vintage hotel cozy room, great lobby and service, restaurant excellent, walking distance to theaters. If you want large room go to a modern hotel, this is for people who appreciate the past.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Frank, Thank you for a wonderful 5-star review! The Drake is a 1928 historic building that has gone through a major renovation, yet keeping the old-world charm. It's great to know that there are people like you who can appreciate the beauty of that era. Yes, our location speaks for itself and glad that you enjoyed our cuisine at Scala's. We hope to see you soon! Happy Holidays. Jim Gross, General Manager
"Stunning historic hotel lacking comfort"
Don't get me wrong -- this is a GORGEOUS hotel! Beautiful high ceilings, ornate chandeliers, giant mirrors everywhere...it's definitely worth seeing. Also, the location was terrific -- right next to a cable car stop, right by Union Square, etc. But as we all know, looks can be deceiving! When it came to service and comfort, this hotel was just not up […] to par. The $62/night valet completely ignored us upon arrival. Then, when we got to our small room by the elevator, I took a shower that turned ice cold about 5 minutes in (you know, just in time to get my hair full of shampoo so I was trapped in this deep freeze until I could get the shampoo out). When I told the front desk about it, they simply said they had been having trouble with the hot water and were trying to get it fixed. First, WHY ON EARTH wouldn't you say something when we checked in?? Just a little "We're very sorry, but we're having some trouble with the hot water. Would you like to maybe have a drink at the bar while we fix it?" I guess they were just hoping no one would take a shower right then? I don't know. It was weird. And after I froze my butt off, they weren't particularly apologetic and didn't offer anything to correct it. I find this pretty unforgivable for a hotel of this quality and price. And the bed was like sleeping on plywood -- just so so so hard. WHY?! So for rather a lot of money, I got ignored by valet, an ice cold shower, and an uncomfortable bed. BUT the bar and bartender (Dan) were nice! Read moreGenuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Einstein, It's always good to hear that our guests enjoy this 1928 historic building. No doubt, our location couldn't be beat either. Please know that it is unacceptable to me as well when I hear that a guest felt our service was not up-to-par. Please know that our aim is to providing the best and the most comfortable experience and it is very disappointing that the situation wasn't met with your agreement. Although, while some guests love our beds, I understand, some don't. However, I am sorry that you had to take a cold shower. Happy Holidays. Jim Gross, General Manager
"Noisy and old"
I was there for only 3 days, had trouble sleeping because the room was very noisy, the windows are old, as the rest of the hotel and I could hear everything from the streets, also from the hall. The room was very small and dated, looks good in pictures but not nice in person. The bathroom was tiny and had little to no extras. The had a sign on top of […] the toilet that says you can request whatever you need from the front desk, but only a small bottle of lotion is in the bathroom and in the shower there are big bottles attached to the wall. It didn't feel fancy or comfortable. For that price I'll stay somewhere else next time. The only plus is the location. Read moreGenuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Liliana, I appreciate your honest feedback. The Drake is a 1928 historic building and I can certainly understand it's not for everyone. We are part of the Kimpton Hotels and we love to conserve: that is the reason for our big bottles to save small plastic bottles. I couldn't agree with you more on our location. Happy Holidays. Jim Gross, General Manager
"Great staff but lousy pillows and thin walls"
Authentic building in the heart of San Francisco; great staff working the reception. Major disadvantages: Very thin walls (can hear other guests speak through the wall), old beds and paper thin pillows. All in all great ambience but little comfort.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Marieke, Thank you for staying with us! We are a 1928 historic building and have gone through a renovation few years ago. Our location is indeed excellent close to everything you want to explore; our staff whom many guests find them friendly. Please know that we'll be switching out some of the older mattresses to new one as well as pillows in 2015. In addition, a different type of pillow can be requested through our housekeeping department. Please visit us soon! Sincerely, Jim Gross, General Manager
Very well maintained and a great view of the city from the 20 floor.Genuine Hotels.com guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Robert, Thanks for a precise 5-star review! We try our best so that more guests can experience the same. We hope to see you soon. Sincerely, Jim Gross, General Manager
Great location and great atmosphere. I would recommend to all travelers.Genuine Expedia guest review
The room was very small, nice location and friendly staffGenuine Expedia guest review
"Brautif vintage hotel, close to Union Square"
The feel of the hotel was like stepping back in time, royal elegance. Staff was helpful and accomodating. Excellent location for tourist or those who travel to San Francisco for high-end shopping. Bathroom was a little on the small side but was to be expected. Comforters were cozy but pillows were less than desirable. Overall, would highly recommen […] d. Read moreGenuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Heather, Thank you for your wonderful review. The Drake is a 1928 historic building and we try our best to maintain the 20's era. There is even a 'Prohibition Room' which can be toured upon request. Our location speaks for itself and we hope that you'll visit us soon. Happy Holidays. Jim Gross, General Manager
"Close to Everything~"
Great Hotel, super staff, friendly and helpful especially with so many people.Genuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear Rob, Thanks for a stellar comment! Glad to know that you found our staff friendly and helpful! We hope to see you soon. Happy Holidays! Jim Gross, General Manager
The hotel is in an excellent location, but that's about the only good thing I can say. Our room was incredibly small, smelled horrible, and had an extremely uncomfortable bed. I have never had a bad experience with a Kimpton hotel, but will definitely not stay here again.Genuine Expedia guest review
The hotel is beautiful & the location doesn't get any better! I was not impressed with most of the staff they were rude & acted as if they were being put out. However our bellman Evan was great, very kind & helpful. As was the door man out front, he got us anywhere we needed to go. We had a two full bed, room & it was tiny!!!! No room to move around. […] It was very clean & decorated nicely. We took a stroll up to The starlight room only to be charges a large cover & again more rude staff. It was impossible to get a drink. Kind of a mess for such a high end hotel. Read moreGenuine Expedia guest review
Response by Sir Francis Drake, a Kimpton Hotel Dear kimberly, Yes, our location speaks for itself and sounds like you enjoyed our room. I'm sorry to learn that you found our staff not up to your standard. I will definitely bring this matter up to my manager who oversees the front desk operation and Starlight operation. Thank you and happy holidays. Jim Gross, General Manager
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