"Comfortable room, mediocre neighborhood."
Room was clean and well appointed. The staff was nice and expedient. The only thing that wasn't great was the "enhanced" internet speed. It was OK at some times, and awful at others. The neighborhood was quiet. However, stores and food were not within walking distance. Parking was a bit expensive.Genuine Hotels.com guest review
the employees were very friendly and helpful and everything was great about our stay except one thing. i paid for parking when i booked the room, but they tacked $22 for parking on my bill. i had to call the front desk and have them remove it from my bill. i defiently recommend this place, but make sure they have you bill correct before leaving.Genuine Hotels.com guest review
"wonderful but service lacking"
Everything was upscale and so very comfortable. My only complaint would be the service. I have never stayed in a Marriott that didn't carry a blow dryer in the room. When I called down to the front desk they were shocked I was calling for this. The woman asked three times if I looked in the closet. Obviously, I did and would not have asked for one if […] there was. It took over 30 minutes for it to be delivered. My hair was pretty much dry! I even heard a woman in the hallway talking about it the walkie-talkie, so I opened the door. She didn't even have it yet because 'someone stopped her the hall to talk'. This is no excuse to take so long to provide a service in which was expected from the beginning. Read moreGenuine Hotels.com guest review
"clean and nice withe some noise"
Clean and nice. Only issue is you could hear an event that was going on downstairs. I was on the 11th floor.Genuine Hotels.com guest review
"SDSU Parent weekend visit"
We stayed here for San Diego State University's Parent Weekend. It was close to their campus and the Qualcomm stadium for the weekend football game. The room and beds were very clean and comfortable. We also enjoyed the pool area one afternoon. It was a perfect location for our family who flew in and knew nothing of the area from Chicago.Genuine Hotels.com guest review
I was looking for more of a getaway but I didn't realize there was a big SDSU game and the Chargers were playing the Chiefs! There was really barely any hotels available in SD and surrounding areas. It's a fine hotel for just a room, but it was quite expensive for just a basic room. For the cost of that trip I could have had a suite in gastlamp on a […] regular weekend. Read moreGenuine Hotels.com guest review
Response by San Diego Marriott Mission Valley Thank you for staying with us during your recent visit to San Diego. We appreciate you taking the time to share feedback from your recent stay at our hotel as it allows us to maintain and improve our guest services. I apologize your stay was not as quite and relaxing as you expected due to the football games. We are always looking for ways to improve our hotel to ensure that our guests are completely satisfied with their visit. Please be assured that we will be sharing your comments with our management team immediately. We hope to have an opportunity to better your experience with us whenever your travels bring you back to San Diego.
My daughter and I stayed at the Marriott while touring SDSU. No reason for picking the Marriott, just clicked on that one. We were very happy with this hotel. Staff was extremely helpful and friendly. Thank you Dana! Room was very nice and very clean! Quick stay this time but I would stay here again. Easy to get to SDSU.Genuine Hotels.com guest review
"Great location to attend Chargers game"
The hotel staff was excellent from the moment we arrived to the moment we left. We were there to attend the Chargers-Jets game. The trolley entrance was within walking distance to get to the game. They have water available in the lobby as well as juice by the valet. We did not eat at the restaurant, although it looked full at all times. My only complaint […] that I have is the sliding door to the balcony was not working properly, it got stuck when we tried to open it. We called downstairs and they said they would send someone up to fix it. The door was open when we returned from visiting the city. We had to call again to have the door closed as it was still not working properly. Other than that, it was a great stay. A little pricey, but a good stay. Read moreGenuine Hotels.com guest review
"Close to all sea world downtown area"
Wonderful the most comfortable beds ever.. I have problems with my back and I slept like a baby!!!Genuine Hotels.com guest review
I'm used to quality rooms and service with stays at Marriott properties however ... this hotels staff and service is above and beyond . I agree with another persons review.. Best check in ever. Khoa checked me and my wife in after a particularly long day of travel and this guy gets service !! Marriott .. don't loose this guy...best genuine service I […] have ever received at any property. The rest of the staff was very good as well. Hotel and rooms were very clean. Read moreGenuine Expedia guest review
our bathroom had a temporary shower curtain for a door. The frame for a sliding door was there but the door was removed and replaced with a shower curtain rod. It was embarrassing for me because I chose this hotel.Genuine Hotels.com guest review
"Family get away"
Went to the zoo this last Friday, and this hotel was the perfect place to stay. I would stay here again anyway.Genuine Hotels.com guest review
"Starting the day"
The hotel staff were pleasing and very helpful, however poolside benches and cushions were filthy, filled with debris from the tree above and saw mold on some cushions. Needs to be cleaned regularly. There was a moment when i was in a hurry to run up to my room for no more than 5 mins, i asked the valet rep if he can look after my car or if there was […] a temp space avail for 5 mins and he said no! He asked me to park in self park, are you kidding. The room wasn't properly dusted i knew that from sliding my finger across the beds headboard, looks like they have lazy management in housekeeping cause i blame them for not auditing the housekeepers work. Everything else was just fine. had a disappointing stay overall. Read moreGenuine Expedia guest review
Response by San Diego Marriott Mission Valley Thank you for taking the time to leave us a review. We appreciate your feedback regarding the valet staff, cleanliness and the pool area. Please be assured that your comments are taken seriously and help us identify areas where we can improve upon our service. We appreciate your feedback, as comments such as yours help us toward our goal of providing an exceptional guest experience. We hope to host you the next time your travels bring you to San Diego.
From the service to the comfort of our room, this Marriott is top notch. We spent only one night but will definitely return for another San Diego visit in the future.Genuine Hotels.com guest review
"Nice, clean hotel. Friendly staff."
Friendly staff. Clean room, fast service. Overall great experience!Genuine Expedia guest review
"Nice hotel, but has some problems."
Well, I spent $560 for 2 nights. It was ok, taking in consideration the time of year. However, I'd assume some services for my money. It turns hotel provides no parking. It's not like they don't have one, it's just it operated by "outside vendor" and it costs $18/day... Then in a room there was couple of bottles of water, with price tag on it, $3.50 […] per bottle. When I went to toilet I start thinking should I flash it, or they may charge me per flash too. I am still waiting for final bill. Other then that, it was clean hotel. Read moreGenuine Hotels.com guest review
"Not bad at all"
It was a very nice hotel. Although, I think they should offer free wifi for what you're paying though.Genuine Hotels.com guest review
Internet was offered at a very high rate, so we did not order or use it. Vanity area is too small , not enough room for two people, barely enough space for one. Staff was very friendly and nice. Food is very good, bar served food until 11:00 P.M comfortable seating, sofa as well as tables.Genuine Hotels.com guest review
"Ease of access to shops, restaurants, downtown"
Access to the MTS Trolley provides convenient transportation to shops, Little Italy, Gas Lamp, Convention Center, etc. Don't need to worry about parking. Though it would feel safer if the path to/from Rio Vista station if there were more path lights. It gets quite dark in the evening.Genuine Hotels.com guest review
"what a perfect hotel in every way !"
the staff there are genuine and helpful and nice. I couldn't have been any happier with my choice.Genuine Hotels.com guest review
Great stay, great services!Genuine Hotels.com guest review
"Great customer service"
Had a very long drive the front desk was very kind and our check in was fast and efficientGenuine Expedia guest review
"Overall enjoyable stay"
They room was great, just that there were little gnats that must've come from outside since the sliding door can open upGenuine Expedia guest review
"All amenities plus close to shopping, trolley"
Couldn't have been more perfect for our short family vacation. Hotel was beautiful, service outstanding, Mission Valley mall across the street and Fashion Valley a quick drive. The trolley (metro rail) was a short walk and is a great way to get around. Grandkids loved the pool and the kids buffet. We bought a package that included wi-fi, parking and […] daily breakfast for 2. Would have been costly if we'd paid for those things individually. My grandson said it all when he was eating breakfast one morning: "This is the best day of my life." What else can I say? Read moreGenuine Hotels.com guest review
"Nice Hotel, but"
The hotel staff was great very accommodating, and hotel was nice and clean. However the traffic noise from the highway and roads was unbearable.Genuine Expedia guest review
Response by San Diego Marriott Mission Valley Thank you for taking the time to write a review of our hotel. We are thrilled that you enjoyed your recent stay with us and received the excellent customer service that our guests here come to expect. We appreciate the kind words about our staff and hotel aesthetics. I can certainly understand your frustration of being disturbed by the traffic noise outside of our hotel. Thank you for your honest feedback as it helps us to better serve you in the future. We hope to see you again soon!
"convenience location to surrounding areas"
Our family hotel stay was pleasant. However, the only inconvenience was Wi-Fi available down in lobby area. Family members not happy No Free Wi-Fi included in the room stay and it s an additional daily charge incurred per room, per day, if needed.Genuine Hotels.com guest review
"comfortable but far from downtown"
overpriced for location, it is not close to downtown or any lively area, definitely need a car to get around. No nice views either, at least from the 7th floor, mostly freeways. They charge $18 a day for parking, which is outrageous! Same goes for the prices they charge for breakfast (was not even room service), so beware. Also they have those annoying […] rooms with the adjoining door in between. I was unlucky to have some extremely rude neighbors in the adjoining room who kept talking very loudly till 3 a.m. in the morning and refused to shut up despite multiple visits from hotel security. I eventually had to move to another room at 3 a.m. to get some sleep. Ask for robes, they will give you plenty. They have a nice pool area, though I didn't go in since it was swarming with kids. the whole time I was there. Towels look like they need replacing. Read moreGenuine Hotels.com guest review
Response by San Diego Marriott Mission Valley Thank you for taking the time to write an honest review of your experience at the San Diego Marriott Mission Valley! I can certainly understand your frustration of being disturbed by the other hotel guests. We appreciate your honest feedback on the parking and breakfast costs and will use this to continue to improve the guest experience. We apologize for the experience and hope to have the opportunity to serve you again in the future!
It's ridiculous that you want money for wifi. It doesn't cost your company anything and became a big deal. I felt we were being nickel and dimed. Public libraries give you free wifi and most restaurants. I'll never stay at another Marriott.Genuine Hotels.com guest review
Response by San Diego Marriott Mission Valley Thank you for staying at the San Diego Marriott Mission Valley. Your satisfaction is a priority to us, and we apologize for being unable to meet your requested Wi-Fi accommodations. Thank you for your honest feedback as it helps us to better serve you in the future. We hope to see you again soon!
Great location, easy to get everywhere that I needed to go to.Genuine Hotels.com guest review
Requested 2 double beds got a room with one king asked for a roll away extra blankets and extra pillows... None were available! Staff was rude like it was my fault... This hotel is not cheap by any means could of had a better stay at motel 6!!!!Genuine Expedia guest review
Manager was extremely friendly. His name was Khoa. He made us feel at home.Genuine Hotels.com guest review
"be ready to pay 18 dollars ,,parking""
You pay $200 for stay in this 3 stars hotel and also you have to pay $18 for parking which you cant even find spot for park your car also the barriers are open 24 hours and everyone can get in and out. When I ask how work the card to getting in and out they told me I have to use the exit for both ways. This is ridiculousGenuine Hotels.com guest review
"In the center of everything."
My wife and I stayed here after doing price comparisons with other Marriotts and/or other hotels. It turned out better for us to stay outside the city because it's located in the center of shopping, beaches, & restaurants.The staff was very helpful. My only gripe, and it's a small one, is the limited items in the concierge lounge. I would definitely […] reccomend this hotel to visitors to San Diego. Read moreGenuine Expedia guest review
"Clean and well-maintained"
The property was very clean and attractive, and the staff all professional and friendly. They had a great Gym for exercising with lots of equipment to use. I will stay there again.Genuine Expedia guest review
Room service food bad... Dining room food bad... Good location... Staff friendly... Hotel clean....Genuine Expedia guest review
Response by San Diego Marriott Mission Valley Thank you for taking the time to share your experience at the San Diego Marriott Mission Valley! We appreciate your positive comments regarding our staff. However; we are disappointed to hear you were not satisfied with the food quality. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
"Great room for the money"
Easy to get to, off the 8. Great place for the money.Genuine Hotels.com guest review
"Good...but needs work."
We loved the staff at this hotel but we have a complaint and a suggestion. Complaint: it was very difficult to regulate the temperature in the room. When the AC was on, it was freezing. When off, it was hot. It became hot immediately...as if there wasn't any insulation in the room. Very strange. Suggestion: Need a better selection for in room dining. We […] really enjoyed the pool! Thanks! Read moreGenuine Expedia guest review
Stayed overnight employees were very friendly.And room was very nice. Enoyed that our room rate included breakfast. The only downfall was the $18.00 parking feeGenuine Hotels.com guest review
"Always an Excellent Experience!"
We stay at the San Diego Mission Valley every time we visit San Diego- my son appreciates the pool and I appreciate the level of service. The beds are quite cozy!Genuine Hotels.com guest review
Had a conference at the hotel. Made a great choice by staying there!Genuine Expedia guest review
Hotel is great only complaint is had to ask for towels and washcloths everyday only 2 in room. Parking fee with the cost of room it should be included also I was charged it even though we didn't have car but they did take it off bill.Genuine Hotels.com guest review
PAYING $18.00 A DAY TO PARK IN A HOTEL YOU ARE STAYING IN IS CRAZY. SET TEMPERATURE IN ROOM TO COOL ROOM AT 65 DEGREES BUT NEVER HAPPENED.Genuine Hotels.com guest review
"Hotels still don't provide FREE Wi-Fi?!?!"
I really have zero complaints about this hotel except they still charge guests for in-room Wi-Fi / Internet access. And it's EXPENSIVE - one night is half what I pay for my monthly Internet at home! I spoke to a couple of different members of staff to confirm, and their solution is that they have free Wi-Fi in the Lobby. Seriously! "Feel free to come […] down to the Lobby every time you need to access the Internet." The bottom line is that I will not stay at this hotel again purely because they charge crazy prices for Wi-Fi Internet access, which I would expect to get as part of my room rate. Read moreGenuine Hotels.com guest review
Response by San Diego Marriott Mission Valley Thank you for taking the time to write a detailed review of your stay at the San Diego Marriott Mission Valley! We appreciate your honest feedback concerning the room amenities. Your feedback is essential to allow us to continue to improve the guest experience.
"Good hotel, but thin walls"
I really liked the hotel, but if you have a noisy neighbor you can hear their whole conversation. Some women came into the room next to us at 1:30am. They were very loud and talked until after 4:30am. We did not sleep due to this.Genuine Hotels.com guest review
"Nice hotel, close to freeway"
The hotel staff were great. My only complaints are in regards to the bed and the tv. The bed was one of those fold down type of beds. Albeit it was a king, it wasn't very comfortable. I would expect more from a nicer hotel like a Marriott. As for the tv, on almost every channel there was a delay in the audio. So the video would be about 1 to 1.5 seconds […] ahead of the sound. Read moreGenuine Expedia guest review
Stayed at San Diego Marriott Mission Valley.....chose this hotel because of its close proximity to the Riverwalk Golf Course. The location is great........near restaurants, shopping and golfing! Rooms are very spacious, clean and the beds are so comfortable. There is a refrig and coffee in room. Will definitely stay there again.Genuine Expedia guest review
was fine, was good, Marriott levelGenuine Hotels.com guest review
Good, clean and reasonable priced. Would return.Genuine Hotels.com guest review
"Excellent customer service"
Stayed over night...staff was very accommodating and comforting to our family needs. Considering hotel had high occupancy, room accommodations were excellent and very clean.Genuine Expedia guest review
My boyfriend came in from out of town. We decided to stay here and it was worth every penny. The rooms are a perfect size and staff were awesomeGenuine Expedia guest review
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