"pleasant stay, worth the money"
uncommon breakfast service for Americans - well done! good service. central location to around in the city.Genuine Hotels.com guest review
"Overall, a great experience!"
Went to D.C for the weekend of 12/5/14 to visit friends. Booked this hotel last minute for a great price, and couldn't be more pleased. Location was great, room was clean, service was great, and the free breakfast was excellent! Only downfall was the parking, which seems to be the norm downtown. The only option was valet, and seemed way too expensive. […] Fortunately we were able to leave our car in our friends' garage for the weekend. We would definitely stay here again! Read moreGenuine Hotels.com guest review
"Nice hotel for the Price"
The hotel was nice for the price, but I wouldnt have stayed for a prolonged period of time.Genuine Hotels.com guest review
When we arrived at the hotel curbside valet it was pouring down rain and they informed us that the valet lot was full so we had to find a place to park on the street which was several blocks away and in the pouring rain. I don't understand how a valet lot can be full if you a lot one space per room I was very disappointed and I would not go back ag […] ain Read moreGenuine Hotels.com guest review
"Good place to consider"
The air conditioner doesn't work very well. Except that, everything is perfect. Nice breakfast and nice people. Fantastic neighbourhood with many Asian restaurants. Love it!Genuine Hotels.com guest review
"A fun girl trip"
One of the most comfortable beds I ever slept in! We liked being in Chinatown and also convenient to the train station and sights. Expensive parking, but we came on the train, so that didn't affect us. Very good and varied breakfast.Genuine Hotels.com guest review
"We had a fabulous stay."
When we arrived about an hour before check in we were immediately given our room. Our room was spotless and well decorated. Beds were comfortable & pillows were soft. Located in Chinatown close to everything 3 blocks from the Smithsonian Portrait Gallery & International Spy Museum 6 blocks from National Mall 1 block from the Gallery Place Metro Station. […] Security was good need a key card to take the elevator as well as entry into the lobby after 10 pm. Breakfast was okay it was filling & the staff was there to help you find things or take your tray. The only reason I gave the neighborhood rating a 4 is heavy foot traffic. We noticed most of the people walking looked very relaxed. Several times when outside smoking, people stopped & asked for a cigarette. There is a restaurant in the hotel called Irish Channel. Food was delicious, only warning drink prices are awful; 4 shots totaled 30. After that we went to the liquor store a 1/2 block away. Taking a car prepare to pay $30/night. We took a train to Union Station about a $7 cab trip to hotel & used the Metro Line to get around town we know traffic & parking is absurd in DC. Staff was wonderful, courteous & friendly, always smiling & anything you need. At check out we had several hours before our train, staff was happy to check our bags so we could site see more then called us a cab back to Union Station. Would definitely stay again. Read moreGenuine Hotels.com guest review
"Clean, comfortable, convenient"
The hotel was clean. The customer service was well above average. The breakfast was a bit limited in comparison, but there were enough options for the weary traveler. It was well located for my purposes.Genuine Hotels.com guest review
"Great service and location in DC, can't beat it!"
Our original hotel did not have a room with 2 doubles beds as we had reserved (Washington DC Marriott Georgetown), so we got a room at the last minute at the Fairfield Inn and Suites in downtown DC (near Chinatown) and couldn't have been more pleased. The people were tremendous from the front desk to the valet to the breakfast staff. They were friendly […] and helpful. We got a much better rate and really enjoyed the free full breakfast. I shared a bed with my teenage daughter which can often spell disaster, but both mom and daughter slept very well for 3 nights. Also a great location, safe for walking at night with plenty to do within blocks. Read moreGenuine Hotels.com guest review
"Fun family vacation"
Nice hotel- clean with friendly staff. Breakfast was always well stocked. Only downside was the expensive parking.Genuine Hotels.com guest review
"Close to Verizon Center"
We chose Fairfield Inn because of its location. We were within walking distance of the Metro, Verizon Center and the Smithsonian Museum. A perfect choice for site-seeing. Staff was friendly, although my girlfriend and I submitted to a room search when the staff thought we were smoking even though neither one of us smoked. But outside of that experience, […] the stay was a pleasant one. Read moreGenuine Hotels.com guest review
Was thrilled when I was able to check in at 10 am rather than have to wait around until 3 pm to get in my room. Staff was very courteous and was willing to help with anything. Would definitely stay here again.Genuine Hotels.com guest review
Staff was helpful and knowledgeableGenuine Hotels.com guest review
"Good place for short stay"
Small room. Location and breakfast was good. Attached bar area is nice. Parking garage on 6th st at H street was only a short walk and cheaper than hotel valet parking. Nice place and no complaints overall.Genuine Hotels.com guest review
"Great hotel & staff"
Absolutely wonderful hotel all around. Staff are extremely friendly and helpful. Would definitely stay here again & again.Genuine Hotels.com guest review
Pretty close to the Chinatown and the MTA subway station. Room is equipped for a whole family (2 qunee beds), very clean and the decorations look like new ones.Genuine Hotels.com guest review
Good location, good hotel,excellent staff.Genuine Hotels.com guest review
"Great time with a few negative items."
I was very disappointed with the heating and cooling system in the room. I had to get out of bed in the night several times to turn the temperature back down to where I had set it. I also had to turn the fan back to on too as it would change itself to auto. The light in the shower was missing the cover also.Genuine Hotels.com guest review
My stay at this hotel was "okay." It was clean enough and generally comfortable. However, as is too often the case, the walls and doors are very thin, making it possible to hear everything in the hallway and neighboring rooms. Bring ear plugs when staying at this hotel. I stayed in an ADA room, which was fine, but I wished for a shelf by the bathroom […] sink; the sink in the room had no surface for holding my toiletries. Read moreGenuine Hotels.com guest review
Love this hotel. It is close to everything I need. Plus, it's in a great neighborhood with plenty of food options. Not happy with room service. It is treated like "an afterthought". Brought me a Coke in a bottle with no opener. Not good in the middle of the night. But the location is awesome so I will stay here again.Genuine Hotels.com guest review
The ONLY negative comment is about parking. It was difficult to find a place to park...and ALSO difficult to get valet service. Otherwise the hotel and staff were OUTSTANDING!!!Genuine Hotels.com guest review
"no self parking"
close to subway-- good breakfast--- noisy night--Genuine Hotels.com guest review
Response by Fairfield Inn & Suites by Marriott Washington, DC/Downtown Dear jrw, Thank you for your feedback. We apologize that you were not completely satisfied with your experience at the Fairfield Inn & Suites by Marriott Washington, DC Downtown. Your satisfaction is very important to us, and we strive to ensure that all of our guests receive the experience and service they deserve. I will share your thoughts and comments with the staff to help us to continue to improve our hotel and service. I apologize that the noise level disturbed your stay and that we do not have a self-parking option at the hotel. Unfortunately, our garage layout does not make it possible to have a self-parking option. We hope that you will consider us the next time you are visiting the Washington, DC area.
"close to all attraction"
overall was fine. Wish they wheelchair for people with mobility issues.Genuine Expedia guest review
Response by Fairfield Inn & Suites by Marriott Washington, DC/Downtown Thank you for your feedback. We apologize that you were not completely satisfied with your experience at the Fairfield Inn & Suites by Marriott Washington, DC Downtown. Your satisfaction is very important to us, and we strive to ensure that all of our guests receive the experience and service they deserve. I will share your thoughts and comments with the staff to help us to continue to improve our hotel and service. I apologize that we did not have a wheelchair available during your stay. We do have one wheelchair on-property for guests to use and borrow, but it was already in use during your stay. I apologize again for this inconvenience. We hope that you will consider us the next time you are visiting the Washington, DC area.
I was only traveling on business for two days, but very happy I chose the Fairfield, The employees help make your stay pleasurable. From the Front Desk, Housekeeping, breakfast area, and maintenance. The employees would welcome you each time you returned back to the hotel and answered all questions professionally and in a friendly manner. Also a big […] thank you for referring Hana, the limo driver, she made a long trip back to the airport so pleasurable. She was so professional, helpful, and very friendly. Our rooms were great and kuddos to the staff of the Fairfield! Read moreGenuine Hotels.com guest review
"Fantastic hotel in DC's Chinatown"
Lovely friendly staff who were warm and welcoming. Comfy bed, clean and powerful shower!Genuine Expedia guest review
"Two days in Washington"
We got to the Fairfield Inn quite early, way before check in time. The people at the front desk were gracious enough to let us check in. They were very nice. The room as another story. As soon we got in, the toilet didn't work. I called down and they immediately had someone come up who said the fixed it. He did not. The room was tiny, not great. But […] the location was great and had access to everywhere we'd want to go! Read moreGenuine Hotels.com guest review
Response by Fairfield Inn & Suites by Marriott Washington, DC/Downtown Dear Judy, Thank you for your feedback. We apologize that you were not completely satisfied with your experience at the Fairfield Inn & Suites Washington, DC Downtown. Your satisfaction is very important to us, and we strive to ensure that all of our guests receive the experience and service they deserve. I will share your thoughts and comments with the staff to help us to continue to improve our hotel and service. I will specifically share your comments with our engineering team to ensure they are trained properly on fixing the toilet when issues arise. Our historical foot print makes each room different and unique. Each room has a unique layout, but our Executive King rooms provide additional sitting space. I would recommend this room type the next time you visit DC, so you have additional space. We hope that you will consider us the next time you are visiting the Washington, DC area.
"Ideal for Verizon Center"
The staff was friendly and helpful. We stayed their the night of a Concert at the Verizon Center. Made the whole experience that much better.Genuine Hotels.com guest review
"The night before our tour"
The room was a little bit small, but very clean. I felt safe knowing that elevators are only accessed with key-cards. The location was convenient for the purpose of the trip. Willard Marriott should be very proud that his philosophy is still being carried on as one of my favorite quotes from him is " "Treat your employees the way you would like to be […] treated." Read moreGenuine Hotels.com guest review
Excellent location in Chinatown area. Near a Metro. Staff was friendly and knowledgeable. We received free breakfast with our stay which was better than expected. It was a full breakfast versus just coffee and pastries. We had free Wi-Fi. The room and amenities were well worth the cost.Genuine Hotels.com guest review
"Good room even though it was not what I booked"
The room was clean and suitable. The one issue was staff said when booking through third party my room select is not guaranteed. They tried to sell me on I was being upgraded from two beds to king bed suite which is actually the lower cost value. Hotels.com was awesome and processing the refund difference.Genuine Hotels.com guest review
"Worse customer service ever."
Horrible service from the front desk. Paid more than what was told to me the night before I checked in. Called down for extra towels and shampoo; it never came. Never going there again.Genuine Expedia guest review
Response by Fairfield Inn & Suites by Marriott Washington, DC/Downtown Dear Rachel, Thank you for your feedback. We apologize that you were not completely satisfied with your experience at the Fairfield Inn & Suites. Your satisfaction is very important to us, and we strive to ensure that all of our guests receive the experience and service they deserve. I will share your thoughts and comments with the staff to help us to continue to improve our hotel and service. I hope you will give us another chance to serve you in the future.
We had a good overnight stay for next day sight seeing in DC. Walkable to many attractions. The staffs were friendly. Free breakfast. Parking is too expensive. Overall we had good stay.Genuine Hotels.com guest review
Response by Fairfield Inn & Suites by Marriott Washington, DC/Downtown Thank you for choosing the Fairfield Inn & Suites by Marriott Washington, DC Downtown. After reading your comments, I am so happy to hear that our hotel, amenities and staff provided a great stay. We are very proud of our team, hotel and proximity to all that is the Capital City. Please make us your hotel of choice here in Washington.
"I need assistance and I received it."
I had a medical emergency. My step daughter called the front desk requesting if they had a wheelchair available. She told the front desk person what was going on and I needed it so I could be taken downstairs and out to the street for a cab ride to the hospital. A couple of minutes went by and suddenly the was a knock on the door and there he was with […] a wheelchair. He rolled me out to the elevator, downstairs to the lobby and out to the street where he flagged down a cab. He did say that he could call the EMT's but we told him no. He then wanted to get us a ride over to the hospital by one of the staff but that person was busy . He was so helpful. I stayed at the emergency room for 5 hours and was released. The next afternoon I saw this person and he was so happy to see me back at the hotel. He said he was worried about me and I believe he was. He went beyond what was expected of him. I am sorry I did not get his name. Below is the date and time of this emergency. I did thank him for what he did. This happened on Tuesday night Aug 5th around 9:45PM. Tom Walsh. Room 709 Read moreGenuine Expedia guest review
"Best Deal in a Great Area for Nightlife"
Check in desk staff were super helpful and even remembered my name throughout my stay.Genuine Expedia guest review
Don't get a small king room... it's SMALL, like DC style small... but we didn't care as it was a night away from the kids. Really friendly staff and good breakfast! Great location just a block or two from subway.Genuine Hotels.com guest review
"Attention to personal comfort"
My stay here was a leap beyond anything I could have anticipated. Having stayed the night previous at the J.W. Marriot, I was literally overwhelmed by Fairfield Inn & Suites' exemplary attention to client comfort and cleanliness. Their bath and bed linens by far exceeded those at the Marriot and the staff was prompt (within a minute?) to take care of […] one minor concern I had. Breakfast blew the competition out of the race. Fresh fruit, oatmeal with walnuts, cinnamon, brown sugar,... eggs scrambled to perfection with melted cheese, delicious sausages and coffee and juice. I was in buffet heaven. Would I recommend the Fairfield Inn & Suites to anyone visiting Washington, D.C.?,... not if you think you'll be wanting to leave that hotel to find anything better !!! Read moreGenuine Hotels.com guest review
"Great hotel for sightseeing!"
The hotel was super clean, the staff very smiley and helpful. Our room on the fifth floor was a corner room and very comfortable. I'm a stickler about a clean bathroom and it was perfect! The room was very quiet at night although it was in Chinatown that had a lot of restaurants - another plus. The attached restaurant had great food - a quick dinner […] after a long day of touring the museums. My only complaint was the dining area for the complimentary breakfast - way too small. Not enough room for a hotel that size for everyone to get their food and then sit down. But the food was plentiful and good. FYI - the price of valet parking on hotel description is less than it actually is. Very convenient to leave the car for the weekend - however there were a lot of parking garages in the area that offered parking for Saturday and Sunday for less than one night of valet. I would stay here again and would recommend to family & friends. Read moreGenuine Hotels.com guest review
Excellent value. Lovely staff. Comfortable room.Genuine Expedia guest review
"Excellent location! Safe!"
Great staff, room was very clean, and awesome location close to the metro. I would recommend this hotel to anyone with a visit to Washington, D.C. I know I'll be staying there next time I come!!Genuine Expedia guest review
"Awesome place to stay"
The employees were super friendly, it's walking distance to China town and the metro, it's clean, and there is an Irish Pub on the first floor. What more could you ask for??Genuine Hotels.com guest review
Staff was great. Very helpful in giving directions to good restaurants. Within nice walking distances to lots DC attractions. Great place to stay.Genuine Hotels.com guest review
"Great service, small room"
Front desk staff exceptionally friendly and helpful, e.g. in resolving a problem with a slow toilet and in booking airport transportation. The location was excellent for us since I was attending an event at the Convention Center, about 5 minutes walk away. But you should be aware that the "suites" in the title is not appropriate for this particular […] hotel. The room was small and the closet space tiny. Read moreGenuine Hotels.com guest review
I was pleased with my stay at the Fairfield. It is located within walking distance to my business and I was able to get a very competitive rate.Genuine Hotels.com guest review
Location to important sights within a few block walking distance---easy Metro access. The decor/staff and breakfast were all great. We were there on a busy holiday weekend and felt very comfortable. Enjoy your stay!!!Genuine Hotels.com guest review
"easy access to sights we wanted to see."
We had a great time in DC, our room was nice to come to at the end of each day.Genuine Hotels.com guest review
It was great, except for the bedbugs.Genuine Hotels.com guest review
"easy walk to verizon center"
this hotel is very convenient to metro stop and of course the verizon center. plenty of restaurants within walking distance.Genuine Expedia guest review
"Perfect business hotel"
No fuss, no frills. Easy in, easy out. Everything works as it should. One block to the Verizon Center, across the street from GAO/Corps of Engineers building. Two dozen restaurants within a five minute walk.Genuine Hotels.com guest review
"Convenient and Reasonable"
Can walk to downtown DC and Mall. Excellent free breakfast. Relatively low rate when I was there (June). Quality was fine, though I was only there one night.Genuine Hotels.com guest review
"Great stay in June"
Great location, walking distance to the Metro (2 stations very close) and a lot of DC attractions. Staff very friendly, one of the best breakfast buffet I have has at the hotel - fresh, lot of choices, clean place. One negative would be a very load toilets - so noisy when flushed, sometimes I could hear toilets in other rooms, Overall, I would reco […] mmend. Read moreGenuine Hotels.com guest review
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