"Fairfield Inn is a winner in DC"
Work out facilities are wonderful: new equipment, yoga matt and foam rollers! Excellent value--Hotel staff very friendly and accommodating!!Genuine Hotels.com guest review
"Breakfast is awesome!!"
I would definitely stay here again. The breakfast was beyond expectations... They had everything you could want!! Wonderful way to start the day.Genuine Hotels.com guest review
I had lived in DC before and knew this was a good location for my day to work in the Washington, DC office. The room was clean and very nice, and the free breakfast was outstanding. Checkin was a breeze, as was checkout. I had no noise issues (it was actually almost too quiet). Overall, an excellent property and staff.Genuine Hotels.com guest review
"I do not want to stay this hotel any more"
The area of breakfast is really small. I can't get a table. When you turn off a heater, you will get chilly wind from the somewhere.Genuine Hotels.com guest review
"Great Location, near all the great museums."
Comfortable and great location.Genuine Hotels.com guest review
Awesome Stay. Great Staff. Breakfast could be better a little more variety ,but overall awesome.Genuine Hotels.com guest review
I was pleasantly surprised by the choices available for breakfast. That made our stay ever so more enjoyable ! We were ready to tackle a long walk through this beautiful city !Genuine Hotels.com guest review
good stay nice placeGenuine Hotels.com guest review
Response by Fairfield Inn & Suites by Marriott Washington, DC/Downtown Thank you for your feedback. Your satisfaction is very important to us, and we strive to ensure that all of our guests receive the experience and service they deserve. We apologize that you were not completely satisfied with your stay at the Fairfield Inn & Suites by Marriott Washington, DC Downtown. I will share your thoughts and comments with the staff and managers to help us to continue to improve our hotel and service. We hope that you will consider us the next time you are visiting the Washington, DC area.
Very greet hotel at a great price. Front desk is really helpful and the room I stayed it was awesome.Genuine Hotels.com guest review
Solid choice for business travelers looking to be in a central location close to lots of restaurants, bars, office buildings, etc.Genuine Hotels.com guest review
"Great Hotel to Stay"
China town was great. The hotel said continental breakfast but the buffet spread has a lot more.Genuine Hotels.com guest review
"Great Location, Mediocre Rooms, Poor Service"
1. The key card didn't work. 2. I had to change rooms because the heater in the first room was broken and cold air was blowing out of it (in January). 3. Then, when determining IF she would switch me to a comparable room, the night clerk insinuated I was lying about the rate I told her I paid. That is, she insisted I go back upstairs, get my cellphone […] to show her my Hotels.com reservation, then turned her computer screen completely around and pointed to it, saying with a bad attitude, "Then WHY does my system tell me you paid $XX amount?" She knew I booked via Hotels.com. When I showed her my reservation, she was baffled first, changed to a kind tone, then said, "Oh, I think my system says something different because your reservation automatically add the Hotels.com fee. I only show the hotel fee. No problem." Too bad she couldn't make that connection before suggesting I was lying. 4. Neither of the room had a mini-fridge. Inconvenient if you want to store your own drinks or snacks. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn & Suites by Marriott Washington, DC/Downtown Thank you for taking the time to contact me in regards to your recent stay at the Fairfield Inn & Suites Washington, DC/Downtown. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not providing a room with a properly working heating unit and not immediately moving you to another room without question. I have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Washington.
"new years eve reveler..."
NEW YEARS EVE, nice location near a metro station, restaurants, bars, etc.Genuine Hotels.com guest review
"Average experience at an average hotel"
We always visit DC during the off season when most of tourists are steering away towards the warmer southern states. DC hotels tend to be cheap around Christmas holidays. This winter, the weather is in fact quite tolerable for folks like us. So our plan worked out fine. The hotel itself is however of nothing special to mention other than the continental […] breakfast, which is better than what I am accustomed to. The lobby is quite small and so is the room itself. The hotel is located at one end of the China town, which does not seem to be very safe area. The parking is quite expensive. But, it may not be outrageous comparing with other DC hotels. Anyway, nothing particular exciting or disappointing with the hotel. But, I had somewhat higher expectations based on the reviews that I read. Read moreGenuine Hotels.com guest review
"Solid crash pad"
I got this room to share with friends for New Year's Eve. While we had a king bed, holy cow, the room was tiny. I'm pretty sure the bed was bigger than the bathroom. It works as a functional solution when you need somewhere to crash, but I wouldn't book this place for any kind of luxury retreat. Valeted my car, they took care of it, front desk staff […] was courteous, room was clean. Read moreGenuine Hotels.com guest review
"New Years stay"
We stayed at the hotel during the week of New Years. The hotel staff was very polite and helpful. You could hear noise at night but being in a downtown area that's not surprising. The only real complaint we had was that breakfast was always so crowded there was never a place to sit. Maybe the restaurant attached could be used somehow.Genuine Hotels.com guest review
good hoteL excellent staff.however the breakfast area was completely overcrowded with a line extending back to the elevators!Genuine Hotels.com guest review
"Customer Service/Front Desk"
The room was great- clean, great location close to Metro, Mall, and White House. Nice FREE breakfast in the morning, and beverages all day in the lobby was convenient. My two complaints are that we had VERY loud neighbors running through their room and banging. The first call I made to the front desk, I was told they'd check on it and call me back. […] After 15 minutes of no response, I walked down and spoke to Shaunice and John at the front desk. Shaunice basically told me that 'It's New Year's Eve- they're probably getting ready to go out'. I explained to her that it was extremely loud. She neither offered to send security/management or relocate us. My second complaint is that John (whom I believe is a supervisor) is quite rude. He actually bumped me out of the way to ask Shaunice for a key to the luggage room, without so much of an 'excuse me'. So in review, I think the hotel is nice, but the front desk staff needs some customer service training. I've worked in hospitality in Orlando for 20 years and this would NOT be acceptable at our property!! Read moreGenuine Hotels.com guest review
"Not that comfortable"
NoisyGenuine Hotels.com guest review
"Hotel was good but beware of housekeeping !!!!"
The hotel in general was good, location was just right for us and the breakfast satisfactory. My only issue was that my daughter headphones dissapeared from the room after the housekeeping was done. I asked housekeeping but they said they could not find anything. Maybe it went with the linens, maybe not. The girls in reception did not seem very worry […] about it neither. Read moreGenuine Hotels.com guest review
Chinatown, but very diverse population, so that one isn't only among Asians and gets a bad feeling. Still got the good food thoughGenuine Hotels.com guest review
"Great pit stop"
It was a last minute stay that was well worth it. Besides the room smelling a hint of smoke, in which it was a smoke free room, the room was perfect. Parking your car their is 36$ + tax a night..... a little steep. Breakfast was delicious! The location is pretty awesome as well.Genuine Hotels.com guest review
"Rude guy at the desk"
Overall the room and everything was clean and nice just the guy at the desk was being a little rude with us (quietly) sitting in the lobby while we waited for our "check-in person" in our group to find a parking and come check us into the room, but the others seemed pretty kind.Genuine Hotels.com guest review
"Great location and friendly staff!"
Great location about a 15 minute walk from the Smithsonian museums. Everyone who worked there was very friendly. The room was clean and in great condition. Only complaint would be the walls where thin. The morning breakfast had a nice variety with waffles, yogurt and fruit. The valet parking was very quick and convenient. If you are looking for a reasonably […] priced hotel in D.C. stay here! Read moreGenuine Hotels.com guest review
"Good, not Great."
Good price but poor breakfast. Located in China Town. Hotel was full (december) so people had to take the breakfast to the room because there were no tables available. matress and pillows were not soft. church right beside the hotel rings loud bells constantly during the morning and evening.Genuine Hotels.com guest review
Response by Fairfield Inn & Suites by Marriott Washington, DC/Downtown Thank you for your feedback. We apologize that you were not completely satisfied with your experience at the Fairfield Inn & Suites by Marriott Washington, DC Downtown. Your satisfaction is very important to us, and we strive to ensure that all of our guests receive the experience and service they deserve. I will share your thoughts and comments with the staff to help us to continue to improve our hotel and service. I understand breakfast was very busy and you had to take your breakfast to your room and I apologize for that. Our breakfast area can accommodate approximately 75 people, but on high demand leisure weekends it can get crowded and cause lines. We hope that you will consider us the next time you are visiting the Washington, DC area.
"Family trip for an NBA game!"
Excellent location! Very clean with comfortable beds. Everyone we came in contact with that worked there was pleasant & helpful. Nice breakfast in the lobby. Within walking distance of many attractions. Great weekend!Genuine Hotels.com guest review
This hotel is in D.C. Chinatown. Surrounding area is very good and the free breakfast is also fantastic! Hope everybody love this place.Genuine Hotels.com guest review
Insufficient amenities and could hear everything happening (people walking/talking) outside the room. It always felt that someone is knocking out door when actually it was some other room's doorGenuine Hotels.com guest review
Convenient and east access to so many restaurants and shops. Room wasn't big but spacious enough for two people. Staffs were very attentive and welcoming.Genuine Hotels.com guest review
"weekend getaway with the family"
Loved my stay at the hotel.I liked that the hotel was centrally located within walking distance to the museums, the white house and monuments.... The hotel was very clean and the staff was very nice and very helpful.Genuine Hotels.com guest review
"Excellent Hotel & Great Location"
I stayed two nights at this hotel. My room was really comfortable & clean. The The staff was wonderful. The location is perfect for site-seeing. It's just a block away from the Gallery Place-Chinatown metro, and many tourist sites are within walking distance. I will definitely stay at this hotel again.Genuine Hotels.com guest review
"Fairfield Inn hotel stay"
I worked two blocks away from the hotel. Great locations for my job, great breakfast, great staff and a great price.Genuine Hotels.com guest review
We were in town for a big soccer game. We normally do a one day trip from NY to DC. However, we wanted to make sure we were early on the day. We chose this hotel for the proximity to where we had to be and for the cost. It was worth the price and we even had a nice breakfast. Would stay there again if circumstances allowed.Genuine Hotels.com guest review
"Great Stay, Food & Nightlife Near"
Great front desk! I arrived about 4 hours early no problems getting early check-in. They were very friendly and always spoke as I entered and departed. Valet hailed me cabs in the morning. Great place night life within a block. You can pick up the metro at the end of the block. Plenty of resturants and shoping.Genuine Hotels.com guest review
"Loud because of central location"
The only complaint I have is that there were sirens during the night because it's right in the city. The closest metro stop also seemed to have a lot of police around, comforting or disconcerting?Genuine Hotels.com guest review
My husband and I enjoyed a weekend getaway in DC a few weeks ago. This hotel was a good price not too far away from the attractions. The neighborhood isn't great, but we felt safe once inside the hotel. The free breakfast was excellent. Mostly everyone who worked there was friendly.Genuine Hotels.com guest review
"Nice hotel, bad city"
The room itself was nice, but the couch was very uncomfortable, and the area wasn't the best. I would recommend getting a cab to and from later at night.Genuine Hotels.com guest review
"Nice hotel in a great location."
Overnight stay to catch a plane the next morning. Very convenient to Metro, which is what I needed. The hotel room is a bit small but well appointed. Staff was very professional and helpful. Wonderful breakfast buffet.Genuine Hotels.com guest review
"pleasant stay, worth the money"
uncommon breakfast service for Americans - well done! good service. central location to around in the city.Genuine Hotels.com guest review
"Overall, a great experience!"
Went to D.C for the weekend of 12/5/14 to visit friends. Booked this hotel last minute for a great price, and couldn't be more pleased. Location was great, room was clean, service was great, and the free breakfast was excellent! Only downfall was the parking, which seems to be the norm downtown. The only option was valet, and seemed way too expensive. […] Fortunately we were able to leave our car in our friends' garage for the weekend. We would definitely stay here again! Read moreGenuine Hotels.com guest review
"Nice hotel for the Price"
The hotel was nice for the price, but I wouldnt have stayed for a prolonged period of time.Genuine Hotels.com guest review
When we arrived at the hotel curbside valet it was pouring down rain and they informed us that the valet lot was full so we had to find a place to park on the street which was several blocks away and in the pouring rain. I don't understand how a valet lot can be full if you a lot one space per room I was very disappointed and I would not go back ag […] ain Read moreGenuine Hotels.com guest review
Response by Fairfield Inn & Suites by Marriott Washington, DC/Downtown Thank you for your feedback. We apologize that you were not completely satisfied with your experience at the Fairfield Inn & Suites by Marriott Washington, DC Downtown. Your satisfaction is very important to us, and we strive to ensure that all of our guests receive the experience and service they deserve. I will share your thoughts and comments with the staff to help us to continue to improve our hotel and service. I will specifically address your valet parking concerns with my valet manager to ensure these items are addressed. We should never be telling our overnight guests that the parking garage is full and directing them to park themselves, as we have an overflow parking garage available. I will address this immediately so this does not happen in the future to another guest. We hope that you will consider us the next time you are visiting the Washington, DC area.
"Good place to consider"
The air conditioner doesn't work very well. Except that, everything is perfect. Nice breakfast and nice people. Fantastic neighbourhood with many Asian restaurants. Love it!Genuine Hotels.com guest review
"A fun girl trip"
One of the most comfortable beds I ever slept in! We liked being in Chinatown and also convenient to the train station and sights. Expensive parking, but we came on the train, so that didn't affect us. Very good and varied breakfast.Genuine Hotels.com guest review
"We had a fabulous stay."
When we arrived about an hour before check in we were immediately given our room. Our room was spotless and well decorated. Beds were comfortable & pillows were soft. Located in Chinatown close to everything 3 blocks from the Smithsonian Portrait Gallery & International Spy Museum 6 blocks from National Mall 1 block from the Gallery Place Metro Station. […] Security was good need a key card to take the elevator as well as entry into the lobby after 10 pm. Breakfast was okay it was filling & the staff was there to help you find things or take your tray. The only reason I gave the neighborhood rating a 4 is heavy foot traffic. We noticed most of the people walking looked very relaxed. Several times when outside smoking, people stopped & asked for a cigarette. There is a restaurant in the hotel called Irish Channel. Food was delicious, only warning drink prices are awful; 4 shots totaled 30. After that we went to the liquor store a 1/2 block away. Taking a car prepare to pay $30/night. We took a train to Union Station about a $7 cab trip to hotel & used the Metro Line to get around town we know traffic & parking is absurd in DC. Staff was wonderful, courteous & friendly, always smiling & anything you need. At check out we had several hours before our train, staff was happy to check our bags so we could site see more then called us a cab back to Union Station. Would definitely stay again. Read moreGenuine Hotels.com guest review
"Clean, comfortable, convenient"
The hotel was clean. The customer service was well above average. The breakfast was a bit limited in comparison, but there were enough options for the weary traveler. It was well located for my purposes.Genuine Hotels.com guest review
"Great service and location in DC, can't beat it!"
Our original hotel did not have a room with 2 doubles beds as we had reserved (Washington DC Marriott Georgetown), so we got a room at the last minute at the Fairfield Inn and Suites in downtown DC (near Chinatown) and couldn't have been more pleased. The people were tremendous from the front desk to the valet to the breakfast staff. They were friendly […] and helpful. We got a much better rate and really enjoyed the free full breakfast. I shared a bed with my teenage daughter which can often spell disaster, but both mom and daughter slept very well for 3 nights. Also a great location, safe for walking at night with plenty to do within blocks. Read moreGenuine Hotels.com guest review
"Fun family vacation"
Nice hotel- clean with friendly staff. Breakfast was always well stocked. Only downside was the expensive parking.Genuine Hotels.com guest review
"Close to Verizon Center"
We chose Fairfield Inn because of its location. We were within walking distance of the Metro, Verizon Center and the Smithsonian Museum. A perfect choice for site-seeing. Staff was friendly, although my girlfriend and I submitted to a room search when the staff thought we were smoking even though neither one of us smoked. But outside of that experience, […] the stay was a pleasant one. Read moreGenuine Hotels.com guest review
Was thrilled when I was able to check in at 10 am rather than have to wait around until 3 pm to get in my room. Staff was very courteous and was willing to help with anything. Would definitely stay here again.Genuine Hotels.com guest review
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