SANDS OF INDIAN WELLS - Indian Wells

Terrible customer service. We tried checking in just after 11am. The guy at the front desk said that our room was not ready. He did not give us the room number. However, he asked for my credit card and ID, saying that it would enable us to pick up the keys quickly once the room was ready. We were there to watch the Indian Wells tennis tournament. By […] the time we got back to our hotel, it was midnight. The front office was locked which was understandable and so, we were prepared to pick up our keys by calling their after-hours phone number. I expected this to be a fairly standard procedure. In this case, I was mistaken. Their after-hours phone put us on hold for a solid 20 min before a human spoke from the other end and after gathering some information about our names/confirmation no. etc, put us on another lengthy hold. She came back on the line to tell us that she was unable to find our information and would transfer us to another person - yet another hold. By now, ~40min had passed since we had gotten on the phone. The other person finally gave us a room number and passcode to one of their four locked boxes, saying that we would find our room keys there. When we unlocked the box and peeked inside, there was nothing there. Exasperated and tired, I expressed my annoyance and they finally decided to send a person over. Another 15 minutes passed before this person showed up, opened the front office and gave us a couple of room keys. Not going back ever. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Don't believe any of the negative remarks! Yes, if you do get there past seven pm they are not there. Not a big deal though, at the front gate there is a phone and lock boxes. You call the service they give you the code to the box and you're in. The rooms are fine, i had the studio which was nice. The hotel is also next to nice restaurants. The hotel […] staff was also kind. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

we were in a studio with a murphy bed. the tv did not work. i looked at the floor behind the murphy bed; filthy

Genuine Expedia guest review

I booked a room at the Sands because the other hotels (Holiday Inn, Embassy Suites and Best Western Plus) nearby were full. Aside from a brief delay for an after hours check-in, I was pleased to find a clean, comfortable room with separate bedroom and kitchen with cookware. The Ralphs supermarket a few blocks away made this arrangement super convenient […] and the price for the room made it an excellent value compared to the more expensive rooms nearby. Read more

Genuine Hotels.com guest review

Overall, hotel was good. I just needed a room to sleep in. Even though I did not require the use of the front office, I was surprised that the office closed during evenings. Room was clean. The only reason that I rated a 4 instead of a 5 was that the mattress was so soft, it needed to be replaced.

Genuine Hotels.com guest review

The staff are very nice and accomodating. The Sands unit was clean and the grounds are great. We love The Nest resturant also. Good food and a fun place!

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel was a beautiful well kept hotel. I absolutely loved the service and excellent customer service attendant.

Genuine Expedia guest review

Worked beautifully for me...room close to friends..convenient to eating..very friendly staff...pool area was wonderful.

Genuine Hotels.com guest review

Nice trip

Genuine Hotels.com guest review

Front desk was welcoming. Staff in common room was courteous and helpful.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

the front desk staff was very nice..the only issue was that the room was super hot when i first came in, so i had to wait a while untill it cooled down. the refrigerator also took a while to cool. other than that it was a very clean, well kept room.

Genuine Expedia guest review

Sadly the pool was closed the entire time we where there leaving to stay in the room or fry in the heat.

Genuine Expedia guest review

Compare with price it was good, and hotel was quite there was only noise of AC. 60% we may stay next time.

Genuine Hotels.com guest review

It was a great room for the price. I'll be back soon for leisure. Everything is close but. Great pool area

Genuine Hotels.com guest review

We have a very pleasant experience. The rooms are very unique. Also like a sutido apartment. We would definitely stay here again. Did not have the opportunity to use the spa or the pool but they looked very inviting and very well taken care of.

Genuine Expedia guest review

It was horrible . My room key didn't work and thy didn't allow me to do a late check out the next day due to the inconvenience. Horrible service

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I only stayed here one night as i was passing through... What a shame! This hotel was awesome. Great cost and some great facilities. Especially the full guest kitchen... Ive been moving from hotel to hotel for quite some time now on my travels and it was great to be able to cook a meal for myself! (Note: there are multiple supermarkets {grocery stores} […] further down the road that the hotel is on)... I was late checking in but a key was left for me! All in all a great experience! Read more

Genuine Hotels.com guest review

Plenty of parking, good location, but the front office isn't open 24/7 and they use an after hours lock box. It was quiet and secure. For a business trip, it was good value.

Genuine Hotels.com guest review

The area was quiet, which is nice. The only thing I can offer is that they did not clean my room every day, so I had to go down to the front desk and ask for it to be cleaned. Once I did it was taken care of. The hours to actually get in touch with someone at the front desk is like 9-5, so you need to know that if you need something.

Genuine Hotels.com guest review

仕事で利用しました。キチネット、電子レンジ、アイロン付きで、長期滞在向きです。プールサイドで毎朝コーヒーを頂き、快適な滞在が出来ました。

Genuine Hotels.com guest review

スーパーマーケットが歩いて5分ほどのところにあり、とても便利でした。

Genuine Hotels.com guest review