"Too Big to Provide Good Service"
We stayed only one evening (and thank goodness just the one evening). The hotel staff was barely tolerant of guests, weren't that interested in greeting us when we arrived or helping with luggage or taxi. Our room was clean and comfortable and overall a good quality based on the price. Internet was only free up to 200 mb -- you must pay for additio […] nal. Read moreGenuine Hotels.com guest review
"Not a good experience"
We rely on Expedia reviews when traveling and felt that this was one that needed to be downgraded. This is really a large conference hotel and not a great Paris vacation hotel. On to occasions we had to call the management to have our room made up. Housekeeping would forget, pillow cases, toilet tissue, wash cloths, the basics. There was no printer […] paper at the airline check in station near the lobby. They tried to charge us $100 Euro for WiFi when the booking was with free WiFi. They said I clicked the wrong box. Thankfully after a big argument at checkout they reversed the charge. Read moreGenuine Expedia guest review
"Very pricey - deteriorating guest services"
My stay was very disappointing – I have been staying at what used to be Le Meridien (now Pullman) for the past few years and I must say what disappointment this hotel has become – not only the prices have doubled but if you count on any decent guest services – forget it . Also now you will have to pay for the breakfast buffet- it was included at the […] times of Le Meridien. This time when I arrived they gave me a room, although renovated, it smelt of mold – they changed it for another one, also renovated, but I could not get the shower to work properly so I called the guest services many times and requested that someone come and take a look. I waited until 1:00 am but no body showed up – I then had to take a shower using the hot water pot, like in the middle ages- it was surreal considering the room price . The next day I called again, twice, finally they showed up. As if this was not enough, at the time of check out I find out that I was billed for someone else’s laundry. I complained so they removed it although the lady told me that she could not trace the mistake. So here we go, stay at your own risk . I really miss the Meridien times Read moreGenuine Hotels.com guest review
"You can find nicer for less $"
With the exception of the manager (who was quite good about addressing our needs) the hotel staff did the minimum necessary. Our biggest complaints were with the hotel cleaning staff and the cost of food. 22 euros for croissant and coffee. Obviously we didn't eat there. There are plenty of wonderful breakfast establishments a few blocks away. Le sommelier […] and Le Cafe de Montparnasse were our 2 favorites. We stayed for 4 nights. The first night our coffee in room was not replenished. The second night nobody came to clean the room at all. The third night the maid burst into our room at 7:45 am while we were asleep with the DO NOT DISTURB sign on the door and she didn't knock. The hotel was stuffy and you can't open the windows. Read moreGenuine Expedia guest review
"Attention to detail?"
Couple small issues that should be addressed by staff: lavatory fixture loose requiring minimal attention. Housekeeping should have notified maintenance as it is an issue that should have been addressed months ago. No indication of messages unless you specifically looked for them on television. If you don't turn on TV and look for messages, you don't […] receive them. Read moreGenuine Hotels.com guest review
"good hotel for European standard"
Good hotel in a good location. The hotel is right next to a small indoor mall and convenience store. The metro station is right next door. We walked 10 minutes to the Mont parnasse tower to catch the open top bus tour. Taxi ride to Eiffel tower is about 15 mins and 10 to 12 euros. The breakfast buffet was overpriced, it's more like the continental breakfast […] we get for free in the U.S., not worth it. Room service was good but overpriced, at least serving size was large, so two people could share a meal. Read moreGenuine Expedia guest review
I never use the facilities so can't rate those. Incredibly inefficient and long time to check in. Concierge very friendly and helpful. Good location but frustrating. I first stayed at this hotel when it was a Sheraton back in 197 and also stayed when a Le Meridien after that and don't recall such slow check in/check out back then.Genuine Expedia guest review
"Great for everyone"
Great location,near metro and train station. Staf was very helpful.Genuine Expedia guest review
"Excellent Hotel & Location"
Truly an excellent, modern and well staffed hotel. Location is as good as it gets. Montparnasse train/RER/Metro station is one block away and smaller Metro station (Gaite') 1/2 block. You can walk to the Gaite' station most of the way indoors through the Gaite mall which has an entrance 200 feet from the hotel door. Groceries can be purchased at the […] market store one block away. If you take the Air France transportation bus from either CDG or Orly airports (approx. $20 one way or $34 round trip) it literally drops you off across the street from the hotel. Sure is a lot easier and cheaper than a taxi. The rooms are standard American modern with the most comfortable beds we have ever slept in. The rooms are quite, the staff efficient and courteous and room housekeeping very efficient and accommodating. Lots of people in and out all day long with tour and cruise groups coming and going. We personally loved all the activity and you can easily be invisible if that's what you prefer . Loved the hotel, loved the location and we would definitely recommend it and stay there again. Read moreGenuine Expedia guest review
"best location ever"
The stay was great the personnell was very helpful, Alian at the tour desk was extremely helpful and went above his duty to help with tours and directionsGenuine Hotels.com guest review
A large, clean up-to-date hotel. Staff was pleasant and helpful. Breakfast buffet was included in rate and was very good. Located 100 yds. from train and Metro stations. I definitely would stay again.Genuine Expedia guest review
"Hotel Well situated"
The hotel was beautiful, comfortable and had easy access to public transportation. He staff was very nice and helpful. We arrived at the hotel early and the allowed us to check in early. I would definitely recommend this hotel.Genuine Expedia guest review
"Great value for a hotel in Paris"
We spent 6 days in this hotel and were very pleased with our choice. Great location, the Airport bus leaves you practically in the door of the hotel since its located next to Gare Montparnasse. A couple of subway stations nearby and very close to the St Germain de Pres area but not in the middle of the dense tourist area. Its very large but the elevator […] service is fast and efficient. The breakfast buffet has an extensive range of choices, among them fresh fruits, multiple types of bread and pastries. The rooms are quite large for Paris and extremely comfortable, with a 42" LCD TV and free wi fi. Its a great choice for an expensive city like Paris, would highly recomend it. Read moreGenuine Expedia guest review
"Renovation Goes On and ON"
We arrived early from overnight flight. Receptionist was not helpful. She told us to come back in four hours. When we asked if our room would be a newly renovated one, she said we could upgrade to a better room. Finally, desperate, we asked for a manager. The manager made a room on the 20th floor available to us on the spot. It was not refurbished, […] but it had a fantastic view, was super clean and comfortable. We forgave the torn wall covering in the bathroom and the rusty makeup mirror. We settled in graatefully and had no more contact with the staff. Read moreGenuine Expedia guest review
"Good place to stay. Service can be improved."
Overall OK experience... I like the fact that its close to Eiffel tower but ths hotel doesn't have a view of eiffel.Genuine Expedia guest review
"Close to all forms of transport"
Hotel lobby is undergoing much needed renovations. Renovated guest rooms and baths are much larger than I had anticipated, very nice, excellent beds, and very sound proof rooms. Breakfast in the Justine restaurant is much better than being seated in the overflow room. Lunch at the Justine lunch buffet was excellent, but beware of very expensive beverages […] in this restaurant. Lines for Concierge were long, and I was not pleased with some of the mis-information I was provided by the concierge regarding local tours. Received incorrect information twice, which greatly inconvenienced us as our stay in Paris was not long enough to make up the time we lost due to the Concierge error. That aside, the hotel location is wonderful and we were very comfortable there. Read moreGenuine Hotels.com guest review
"Great Hotel and Location"
The Pullman was not my first choice but definitely turned out to be the best. The location was great; not "touristy" which gave me and my children an opportunity to interact with the locals. The staff were phenomenal, from the moment I arrived, until the end of my stay. Although the hotel is not in the heart of all the major attractions, it's just a […] metro stop or two away from the Eiffel tower and museums. Last, but certainly not the least, I found the Pullman to be exceptionally clean. Read moreGenuine Expedia guest review
"close to perfection"
amazing brkfast buffet. Friendly and helpful staff,Clean and quiet rooms. coffee in room delicious w/nespresso machine. Close to transportation.bath amenities replenished efficiently. wonderful stay for 6nts.Genuine Hotels.com guest review
"Excellent Parisian Hotel"
I travel extensively and I highly recommend the Pullman Paris Montparnasse. The hotel itself is very well located right across the street from the Montparnasse train station and from the Air France airport suttle bus. Montparnasse iteself is a good, central location with lots of restaurants and a highly animated ambience. You can walk from here to St. […] Germain du Pres, (if you like to walk) and other areas. The lobby is a bit drab, however the rooms are bright, very spacious, well appointed, very clean, and the bathroom is luxurious by French standards. The beds were very comfortable with nice duvets, extras cushiony pillows, and we happend to have a regal view of Paris from the 10th floor. When you look at the prices of hotels in Paris, this one is well priced for what they offer. Read moreGenuine Hotels.com guest review
Everything was simply great! This is not exactly a criticism since it seems like a going trend in Europe ( we have seen elevated tubs in many European countries) but I suggest not to make bathroom tubs so high. It is a bit scary to go in and out of the tub for shower or to use the tub for bath. The tub there is almost 24-36 inches high. My husband I […] kept reminding each other to be very careful! Read moreGenuine Hotels.com guest review
"Excellent for business or large tourist groups"
Admittedly, the hotel lacks the charm of many Parisian hotels. However, the rooms are very large by European standards, very clean and the staff is helpful, friendly and professional. Location is convenient to public transportation and there are lots of restaurants near by.Genuine Expedia guest review
"We definitely go back to Pullman Paris next time"
The staffs were very friendly, courteous, helpful. The breakfast was awesome. Everything was just wonderful.Genuine Hotels.com guest review
Business hotel located in Montparnasse area very near metro stations and only 2 to 5 stops from most tourist sites. Concierges were most helpful with recommendations and directions.Genuine Expedia guest review
"A great way to end a busy day of sightseeing."
Visited Easter week 2013. After a couple computer glitches with the check-in and a room key, the entire week's stay was first-rate. Terrific housekeeping staff, very easy access to additional towels, tissues, etc. It looks like Pullman is moving right along with its "top-down" renovation of all the hotel rooms, as we stayed on the 15th floor and everything […] was updated and modern. Really comfortable beds, memory foam pillows, lots of closet and shelf space, safe, fridge, big HDTV, all contained in larger American-style rooms. The very costly breakfast at the hotel isn't necessary, as there's several restaurants and patisseries within a two block radius as well as all the quick-stop eateries (including a Starbucks) at Gare Montparnasse, which is right across the street. While the area is not one of the main historic districts of Paris, the hotel is really convenient to 3 Metro lines, several buses (including airport transfer buses), as well as the RER and SNCF train lines running from the station. We would definitely stay there again, as it really looks like the Pullman chain is committed to making this hotel a first-class place to stay for business and leisure travelers. Read moreGenuine Expedia guest review
"Very clean, modern, and new."
This was our first trip to Paris and I bought my hotel as a package from Expedia. Everything about the hotel was wonderful but is was a little ways away from "Old Paris" and from where alot of the sights were. We rode the subway everywhere and once we got it all figured out it wasn't a problem. Some people traveling to Paris as a tourist might prefer […] a smaller, older, more quaint hotel. Read moreGenuine Expedia guest review
"Good hotel to enjoy París"
Excellent service and location, The room has am adequeate space, speciañly for París ejerce hotel romos are to smallGenuine Expedia guest review
"Lovely Hotel with easy access"
I was checked in on arrival at noon! Was lucky didn't have to wait for the 2-3pm check in time. The breakfast was fantastic and the sitting was pleasant.Genuine Expedia guest review
Staff was very friendly and helpful at the front desk and they all speak English.Genuine Expedia guest review
"Great Hotel for Family"
The room is spacious and we and our two kids do not feel crowded. The location is good and easy to go any landmarks by train or metro.Genuine Expedia guest review
The hotel is overall very pleasant and comfortable. Its location is close to the Metro and has many restaurants to choose from. Also, it's about 30 minutes walking distance to the Eiffel Tower, a great way to explore Paris.Genuine Expedia guest review
"nice hotel in a fantastic location"
Excellent experience, the hotel is close to a Metro station (subway), bus station, close to many restaurants, staff very friendly, breakfast was outstanding.Genuine Expedia guest review
"Full service hotel"
Great traditional hotel. Nice (substantial breakfast). Nice room and bathroom. Clean and odor-free (for cigarettes). Very near Gaite metro station - around the block. Grocery and small mall adjacent to hotel.Genuine Hotels.com guest review
"Good and modern hotel in Paris"
New and modern hotel close to the Montparnasse Tower. Received a room upgrade for free. Good quality breakfast. 2 Metro stations within a few metres of the hotel.Genuine Expedia guest review
Great Hotel, great personal, beatiful entrance and ThanksGenuine Expedia guest review
"Perfect for our anniversary!"
We came to Paris for our 30th anniversary in February 2013, and chose the hotel because reviews said the rooms were big for a European hotel. We had two super-comfortable double beds, big screen TV, a mini fridge, and a great bathroom. We were in room 421, and there was an ice machine nearby (we didn't care about having a view.) There's a food market […] next door for snacks and drinks. We didn't eat at the hotel, but the cafe always looked busy. One of the concierges, Alain, was a tremendous help several days. The neighborhood is really nice and pretty and safe and not so touristy. There are movie theaters nearby, and brasseries and restaurants. We happened upon Le Falstaff pub and it was such a cool little place with great beer with a younger crowd. There is a huge bus/train/Metro station across the street. We went all over Paris from there on the Metro (also clean, nice, and safe), and rode the train from there to Versailles. A Galeries Lafayette mall is very close. The Tour Montparnesse (skyscraper) is walking distance, and supposedly has a fabulous city view and a restaurant on top. Our favorite restaurant was La Rotonde, which was walking distance. We had drinks in the hotel bar a couple of nights, and one night they had a fabulous piano player entertaining. It was usually busy with business people attending conferences. Everyone was lovely to us and most everyone spoke English. Loved the hotel, the location, and Paris! Read moreGenuine Expedia guest review
"Fit to business executives"
Meet business executive requirements, however freezing rooms and fintess room is a jokeGenuine Expedia guest review
Liked the hotel, very business like. Great rooms, great breakfast buffet. would stay again.Genuine Hotels.com guest review
Can't be better. A very good location with galaria laffayatte and metro station in walking distance.Genuine Expedia guest review
"Good rooms to come back to after lots of walking!"
Concierge was extremely helpful! We were going to get the museum pass but he organized tickets for us so we didn't have to wait in line and we saved money!Genuine Expedia guest review
"we were NOT satisfied with hotel at all."
we were very very diossapointed with the staff extremely arrogant , not freindly at all . they made sure you know that they are going out of their way to speak english . At one point we caught them laughing at us . the breakfast buffet was th e best thing about thi s hotel and the air france bus stop across the st. we will definatly stay there again, […] i have always booked with hotels.com for hotels in italy and have been so satisfied this was our firts time in paris. our wake up call was missed ..no clock in the room they asked u to opertae teh TV to get teh alarm which was not user friendly at all. when we all messages on the phone was in french and they gave us such an attitude when we asked them to translate or change it to english. i stay in a lot of hotels but this was really the worse hotel i have ever stayed specially w/ theiir customer service. thank you. Read moreGenuine Hotels.com guest review
Everything was very nice at the hotel and convenient to metro and train. Would have liked a more quaint, French community. Would recommend. Breakfast was amazing.Genuine Hotels.com guest review
"Spacious, Comfortable Rooms"
Conveniently located right across from Gare Montparnasse and near several metro lines, this hotel worked perfectly for our family. There are several good restaurants nearby, including a charming little bistro called Les Frangines, and plenty of shops. The hotel staff were very helpful and most noteworthy, the breakfast is ABSOLUTELY worth the price: […] ample hot options, including many that will appeal to North Americans, fresh fruit, good coffee. We'd certainly stay here again! Read moreGenuine Hotels.com guest review
"Nice Paris Hotel"
Hotel was just outside city center of Paris in Montparnasse area but there are good restaurants nearby and you can walk to the Eiffel Tower in about 40 mins. The hotel is kind of "hip" and the rooms were nice and clean. I thought the value for cost was very good.Genuine Expedia guest review
"Deserves Four Stars"
The only thing missing was coffee in the room. Also I wish they leave a bottle of water to welcome tired travelers. The hotel is conveniently located. The Metro is within 3-5 minutes walk. The bus to the airport stops opposite the hotel. There are plenty of restaurants of every ethnic food nearby. Those who want to see Paris on their own should consider […] staying here. The staff was very courteous and helpful. Read moreGenuine Hotels.com guest review
Our second visit in a week - coming back from Lourdes via Gare Montparnase. Five minutes from getting off the train to the hotel lobby. Got upgraded to a deluxe room, newly refurbished with an extremely comfortable king-size bed and beautiful bathroom. Faint cigarette smell in our non-smoking room, but a spritz wiith cologne took care of that. Terrific […] view from the 24th floor. Service was excellent. Had dinner in the restaurant (because we got in late) - very pricey, but the food and service were excellent. Kudos to our waiter Karumba. Read moreGenuine Hotels.com guest review
"Great Hotel, Great Location"
Picked it for its proximity to Gare Montparnase (across the street). Room was small but very comfortable. Service was excellent.Genuine Hotels.com guest review
Was great except at 1:45am someone started beating on our door and yelling open up! Security came but couldn't catch them. Rude awakening for us.Genuine Hotels.com guest review
I stayed at the Pullman Montparnasse because it was close to my business meetings. It's not in the trendiest area of Paris, but the neighborhood was clean had plenty of bistros. A shopping area and train station are very close. This hotel is on par with a Westin - spacious rooms, comfortable beds, overall very nice.Genuine Hotels.com guest review
"Great for family or business. Great city views!!!"
This is one of the best hotels that I have ever been to in Europe in general. Unlike American hotels, most hotels in Europe are small. This hotel is very much like a hotel in the US with the usual amenities. Their elevators require your room keys to operate. The hotel is also a great place for business meetings with its available meeting rooms. The […] hotel is located within walking distance to the train station which makes it very convenient. The only word of caution I have is getting a taxi ride from here to the airport. It costs about $60-$70 euros but it could be more depending on how many luggage you have as the drivers charge extra for these.Taking the metro to/from the airport would be cheaper but beware of pick-pocketers especially as you get on the train. They tend to work in groups and will block you from getting on and then squish you to pick your purse/wallet. Read moreGenuine Expedia guest review
Great hotel. Great value. Great location.Genuine Hotels.com guest review
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