It was a Great experience the pool was small though. order room service they charged 3 extra dollars to deliver it overall pleasant stay close to a lot of fast food joints. waffle house was great very good food and friendly staff. the shuttle took me to the train in less than two minuets. I would recommend this hotle to anyone who trying to get away […] the bed was very comfy. Read moreGenuine Expedia guest review
"Could have been better"
The sheets on the bed were about 2 sizes too small so that made quite the experience for sleeping...I don't recommend ordering their food,it's ridiculously high...other than those things it was a decent stay.Genuine Expedia guest review
"Nice hotel enjoyed it"
Great stay but parking was a bit strange because the had some events going on they need to have a spot for guest and a spot for event guest but overall I loved it wish they still had the hot tub alsoGenuine Expedia guest review
The hotel was great! I will never use Expedia AGAIN! I have stayed at this establishment many times when traveling and used their park and fly. When I arrived I found out I had to pay an additional fee for that service outside the high rate I had already paid. I contacted Expedia at the hotel's suggestion, and got no results!!!!! Very, Very disappo […] inted. Read moreGenuine Expedia guest review
"single night stay"
Late night arrival at airport. Had checked beforehand about calling for shuttle service. Called and shuttle arrived very soon (which was great cause it was quite cold). Easy check in then ordered room service at 10:30pm, both services extremely attentive to our needs. Great food. Express check out and delicious breakfast next morning. the only suggestion […] we have is that when "follow up calls" are made to see if all is okay, that they might "wait" a bit for an more detailed answer, so we really have time to "think" about it. thanks. Read moreGenuine Expedia guest review
"Great place to stay and comfortable!"
The staff was pleasurable and friendly. Very attentive to the guests need.Genuine Expedia guest review
"Overall Nice Hotel with a couple of issues"
This hotel near the airport in St. Louis is unexpectedly nice with a good restaurant, bar/lounge and valet parking. I was unpleasantly surprised by a daily charge for parking (this is not an inner city area with limited space ) and a $9.95 daily charge for internet connection that was painfully slow pretty much unusable. I can get connected at McDonalds […] for free for goodness sakes. AND I signed up for it at 5:30 when I checked in and was then unable to use internet in the morning when I got up. Must expire at midnight. Other than that the stay was very nice and not overly expensive. Read moreGenuine Expedia guest review
Beautiful hotel. Clean rooms. Dinner in the hotel restaraunt was delicious.Genuine Hotels.com guest review
This hotel is very nice and clean, however I made a reservation on hotels.com and when I arrived I did not know they needed to hold an addition $50 on my card in which I did not prepare for.Genuine Hotels.com guest review
"Very comfortable in desperate times"
This was an excellent hotel that provided comfort near the end of a trip. The decor was nice with a comfortable reading room with fireplace and bar in the lobby, the beds were very comfortable and the staff were very welcoming.Genuine Hotels.com guest review
The hotel was very beautiful in the lobby the rooms was cozy and clean.Genuine Hotels.com guest review
Go, nothing disappoints! Nothing :-)Genuine Expedia guest review
"Need better trained staff"
The front desk staff are horrible. Seriously need training in skills and customer skills. Misquote rates, can't figure out how to split points. EtcGenuine Expedia guest review
"We find convenience & class at STL Renaissance"
Attitude of warmth & service prevailed on a 12 degree Christmas Eve when many would rather be off work. If you are flying out of STL, there is simply no better place to stay. Our service was great, and we were offered many accommodations that we turned down. Just a little bit of the remodeling continues, but we were not disturbed or inconvenienced in […] any way. We have tried other area hotels, but it was just worth the change for a free breakfast! We love the Renaissance! Read moreGenuine Hotels.com guest review
"Great for staying at the airport"
Very friendly staff. We were very surprised by the amount of space in our room. Very easy to get to the airport the next day.Genuine Hotels.com guest review
"Close to airport"
I could not understand the person at the front deskGenuine Expedia guest review
"Beautiful hotel, comfortable stay"
We called from the airport and the shuttle was there when we came out with our luggage. The lobby is beautiful. The room was nicely decorated, clean, and comfortable. We would definitely stay there again and recommend it to others.Genuine Hotels.com guest review
"Close to attractions."
This hotel is great. The staff is friendly and the rooms are incredible. We always stay at Renaissance St. Louis Airport Hotel when my wife and I come to St. Louis for a weekend trip. I will be a loyal customer from here on out!!!Genuine Expedia guest review
"Enjoyed our Stay"
We had not stayed there for a few years and was surprised at all of the cosmetic changes. The remodeling was good but the service was amazing. Thanks for going the extra mile. Your staff definitely knows the meaning of service.Genuine Hotels.com guest review
"Nice hotel, close to the airport"
Very convenient to the airport. Nice place.Genuine Hotels.com guest review
"Trip to St. Louis"
Overall a excellent night stayGenuine Hotels.com guest review
Considering it's the renaissance, I was not impressed. My room was as cold as outdoors, even with the heat on 80 all day, it didn't start getting warm until it was time for me to leave. (I was on the 5th floor) They don't tell you about the parking fee until it's time to leave. Visitors park for free but if you book a room there your fee is $10.00- […] $12.00 Read moreGenuine Hotels.com guest review
The hotel was a decent hotel that was clean and had a good breakfast. Was expecting more for what I paid for. I didn't like to have to pay to park and to have to pay for any extras. The staff was nice but didn't go out of their way for us. I thought i would get more for spending more.Genuine Expedia guest review
THE STAY WAS GREAT. HOWEVER, I LEFT A JACKET IN MY ROOM (801) AND CHECKED OUT ON 11/24/13. i ATTEMPTED SEVERAL TIMES TO CONTACT SOMEONE ABOUT THE JACKET. I WAS CONTINUOUSLY DIRECTED TO THE LOST AND FOUND ONLY TO HAVE NO ONE ANSWER AND MY CALL NEVER RETURNED. I FINALLY SPOKE TO A FRONT DESK PERSON WHO STATED THEY WOULD CHECK. AFTER HOLDING ON THE PHONE […] FOR TEN MINUTES NO ONE EVER SHOWED. AGAIN THE HOTEL WAS NICE, JUST LOUSY FOLLOW THROUGH WITH HOTEL STAFF. Read moreGenuine Hotels.com guest review
"conveient to airport and car rentals"
We had no sound on the television and after 2 calls to the front desk a very friendly engineer was able to rectify the situation.Genuine Hotels.com guest review
Hotel nickel and dimes you for everything possible....including 10.00 for parking! Do not book this hotel!Genuine Hotels.com guest review
Great except no tubGenuine Hotels.com guest review
"Beautiful hotel but the bathroom was very dirty."
The parking was confusing to all of us arriving not knowing if we would be towed, no clear signage. Friendly staff. The room was very nice but I couldn't set my things down in the bathroom, there was mold and dry toothpaste in the tub and on this beautiful vanity and the plug in in the bathroom was broke so I couldn't use the sticky hair dryer they […] had provided. All rooms in the city were booked so we stayed but for an upscale hotel I expect more. I wanted to explain this at check out but the woman couldn't speak much English. Overall very upscale but dirty. I would highly recommend this hotel if the housekeeping stood up to the rest of the property standard. Read moreGenuine Expedia guest review
Top notch. Great room and staff. Outstanding.Genuine Hotels.com guest review
They were the friendliest and most professional hotel staff I have ever met!Genuine Expedia guest review
The staff was extremely well-trained. They were professional, friendly and knowledgable. At the front desk Ali recommended a room overlooking the airport. We loved the room. From two large windows we watched traffic and airport runways without any sound. The room was very quiet . The beds were comfy and the rain shower head was a treat.Genuine Hotels.com guest review
This is a beautiful hotel, everyone was above and beyond helpful and friendly. The rooms were comforatable and very clean. It was also much quieter than I had expected, being so close to the airport. We had stayed here several years ago, and it was nice, but now with the new decor, it was even better than we had hoped for. We will be staying here again […] in a month before we fly out of town, and I'm already looking forward to it. Read moreGenuine Hotels.com guest review
"Beautiful Lobby but lacking the little things"
Beautiful lobby however the outdoor pool was green and full of scum. There was a swing dance compitition going on and the hotel parking lots were full but signs indicating this never went up so we returned every night to circle the lots and find nothing.Genuine Hotels.com guest review
"close to everything"
Awesome Hotel and Awesome staff.Genuine Hotels.com guest review
"near the airport"
The staff was great, in that they were willing to change our expedia reservation that I made by mistake. I'd ordered a king bed by mistake, instead of 2 queens. There was a slight smell in the bathroom but we didn't report it to the staff, so no action was taken to remedy it. The swimming pool was disappointing - capacity of 15- and the hot tub was […] under construction. Read moreGenuine Expedia guest review
"close to airport and very nice"
so close to the airport, beautiful hotel, wish I could have stayed longerGenuine Expedia guest review
"Nice stay in St Louis"
We had a nice visit. The hotel was very nice. We could hear the airplanes at night, but not very loud.Genuine Expedia guest review
The rooms are very clean and the beds are very comfortableGenuine Expedia guest review
It was very close to the airport. Jason that took our luggage to our room was very nice. Dinner in the hotel was excellent. I booked this hotel about a week before we left for St. Louis and requested a King Room, checked in around 5:30 pm and was told only two doubles were available. Really?? That was hard to believe. This is a large hotel. Maybe it […] was because I booked through hotels.com. I asked the front desk again for a King Room and she said they were booked. When my husband walked throught the lobby around 6:30 pm it was packed at the check in counter. Read moreGenuine Hotels.com guest review
"easy to get to"
The hotel was very nice, clean and the good service. The food was amazing and very nice lounge.Genuine Hotels.com guest review
I had a lovely stay. Very comfortable... Plush room! Will come back again.Genuine Hotels.com guest review
I was not happy because I am a member of Marriott club and I thought that I would have some good experience because Rennaissance is part of the Marriott group. In fact not. They refused my membership card because I booked through Expedia. In all the Marriott and Courtyard hotels I have free internet in my room, there not, I have to pay 12,95$ per […] day, which is very expensive. Thus I will never go back to Rennaissance and will not recommend it to friends Read moreGenuine Expedia guest review
Perfect price through discount website and good location for events we participated in throughout the city.Genuine Hotels.com guest review
"great hotel...parking sucks"
the parking cost 10 dollars per vehicle and its horrible spoke with manager and they took care of the fee so thumbs upGenuine Expedia guest review
"Good place to stay between flights."
Staff was great. I stayed overnight between flights. The shuttle to and from the airport was wonderful.Genuine Expedia guest review
check in was smooth. Room was clean. Staff very helpful. easy access from Interstate.Genuine Hotels.com guest review
You have to pay $10-$12 to park! I didn't like thatGenuine Hotels.com guest review
The lobby is beautiful. The staff is overly friendly but don't mind that the pool area is occupied by non-hotel customers. The seal on the window in my room was hanging off. It was the first thing your eye is drawn to when walking in the room. Other than that the room was clean. The hotel is quite. It is nice but not nice enough for the price asked […] . Read moreGenuine Hotels.com guest review
The hotel has been updated since I last stayed there. It is impressive and the staff is very pleasant and anxious to make your stay memorable.Genuine Hotels.com guest review
"Harassed by counter staff"
The hotel was quite pleasing to the eye, however, the hotel has incorporated a new parking system that ask each quest to use everyday. When I'm not on vacation I don't utilize a schedule. What makes the hotel think that I have time to get a new card daily and stick it into a machine upon my departing/arriving. I believe that they should find another […] way to report to their marketing team about the whereabouts of their hotel guests and if their hotel guests are utilizing the hotels facilities. Oh. Please be aware of the $50 nightly incidental hotel fees they try and collect from you. I never paid for the incidental fees and their was no recourse accept some small threats about me vacating the hotel if payment was not received. Read moreGenuine Expedia guest review
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