The hotel was a decent hotel that was clean and had a good breakfast. Was expecting more for what I paid for. I didn't like to have to pay to park and to have to pay for any extras. The staff was nice but didn't go out of their way for us. I thought i would get more for spending more.Genuine Expedia guest review
THE STAY WAS GREAT. HOWEVER, I LEFT A JACKET IN MY ROOM (801) AND CHECKED OUT ON 11/24/13. i ATTEMPTED SEVERAL TIMES TO CONTACT SOMEONE ABOUT THE JACKET. I WAS CONTINUOUSLY DIRECTED TO THE LOST AND FOUND ONLY TO HAVE NO ONE ANSWER AND MY CALL NEVER RETURNED. I FINALLY SPOKE TO A FRONT DESK PERSON WHO STATED THEY WOULD CHECK. AFTER HOLDING ON THE PHONE […] FOR TEN MINUTES NO ONE EVER SHOWED. AGAIN THE HOTEL WAS NICE, JUST LOUSY FOLLOW THROUGH WITH HOTEL STAFF. Read moreGenuine Hotels.com guest review
"conveient to airport and car rentals"
We had no sound on the television and after 2 calls to the front desk a very friendly engineer was able to rectify the situation.Genuine Hotels.com guest review
Hotel nickel and dimes you for everything possible....including 10.00 for parking! Do not book this hotel!Genuine Hotels.com guest review
Great except no tubGenuine Hotels.com guest review
"Beautiful hotel but the bathroom was very dirty."
The parking was confusing to all of us arriving not knowing if we would be towed, no clear signage. Friendly staff. The room was very nice but I couldn't set my things down in the bathroom, there was mold and dry toothpaste in the tub and on this beautiful vanity and the plug in in the bathroom was broke so I couldn't use the sticky hair dryer they […] had provided. All rooms in the city were booked so we stayed but for an upscale hotel I expect more. I wanted to explain this at check out but the woman couldn't speak much English. Overall very upscale but dirty. I would highly recommend this hotel if the housekeeping stood up to the rest of the property standard. Read moreGenuine Expedia guest review
Top notch. Great room and staff. Outstanding.Genuine Hotels.com guest review
They were the friendliest and most professional hotel staff I have ever met!Genuine Expedia guest review
The staff was extremely well-trained. They were professional, friendly and knowledgable. At the front desk Ali recommended a room overlooking the airport. We loved the room. From two large windows we watched traffic and airport runways without any sound. The room was very quiet . The beds were comfy and the rain shower head was a treat.Genuine Hotels.com guest review
This is a beautiful hotel, everyone was above and beyond helpful and friendly. The rooms were comforatable and very clean. It was also much quieter than I had expected, being so close to the airport. We had stayed here several years ago, and it was nice, but now with the new decor, it was even better than we had hoped for. We will be staying here again […] in a month before we fly out of town, and I'm already looking forward to it. Read moreGenuine Hotels.com guest review
"Beautiful Lobby but lacking the little things"
Beautiful lobby however the outdoor pool was green and full of scum. There was a swing dance compitition going on and the hotel parking lots were full but signs indicating this never went up so we returned every night to circle the lots and find nothing.Genuine Hotels.com guest review
"close to everything"
Awesome Hotel and Awesome staff.Genuine Hotels.com guest review
"near the airport"
The staff was great, in that they were willing to change our expedia reservation that I made by mistake. I'd ordered a king bed by mistake, instead of 2 queens. There was a slight smell in the bathroom but we didn't report it to the staff, so no action was taken to remedy it. The swimming pool was disappointing - capacity of 15- and the hot tub was […] under construction. Read moreGenuine Expedia guest review
"close to airport and very nice"
so close to the airport, beautiful hotel, wish I could have stayed longerGenuine Expedia guest review
"Nice stay in St Louis"
We had a nice visit. The hotel was very nice. We could hear the airplanes at night, but not very loud.Genuine Expedia guest review
The rooms are very clean and the beds are very comfortableGenuine Expedia guest review
It was very close to the airport. Jason that took our luggage to our room was very nice. Dinner in the hotel was excellent. I booked this hotel about a week before we left for St. Louis and requested a King Room, checked in around 5:30 pm and was told only two doubles were available. Really?? That was hard to believe. This is a large hotel. Maybe it […] was because I booked through hotels.com. I asked the front desk again for a King Room and she said they were booked. When my husband walked throught the lobby around 6:30 pm it was packed at the check in counter. Read moreGenuine Hotels.com guest review
"easy to get to"
The hotel was very nice, clean and the good service. The food was amazing and very nice lounge.Genuine Hotels.com guest review
I had a lovely stay. Very comfortable... Plush room! Will come back again.Genuine Hotels.com guest review
I was not happy because I am a member of Marriott club and I thought that I would have some good experience because Rennaissance is part of the Marriott group. In fact not. They refused my membership card because I booked through Expedia. In all the Marriott and Courtyard hotels I have free internet in my room, there not, I have to pay 12,95$ per […] day, which is very expensive. Thus I will never go back to Rennaissance and will not recommend it to friends Read moreGenuine Expedia guest review
Perfect price through discount website and good location for events we participated in throughout the city.Genuine Hotels.com guest review
"great hotel...parking sucks"
the parking cost 10 dollars per vehicle and its horrible spoke with manager and they took care of the fee so thumbs upGenuine Expedia guest review
"Good place to stay between flights."
Staff was great. I stayed overnight between flights. The shuttle to and from the airport was wonderful.Genuine Expedia guest review
check in was smooth. Room was clean. Staff very helpful. easy access from Interstate.Genuine Hotels.com guest review
You have to pay $10-$12 to park! I didn't like thatGenuine Hotels.com guest review
The lobby is beautiful. The staff is overly friendly but don't mind that the pool area is occupied by non-hotel customers. The seal on the window in my room was hanging off. It was the first thing your eye is drawn to when walking in the room. Other than that the room was clean. The hotel is quite. It is nice but not nice enough for the price asked […] . Read moreGenuine Hotels.com guest review
The hotel has been updated since I last stayed there. It is impressive and the staff is very pleasant and anxious to make your stay memorable.Genuine Hotels.com guest review
"Harassed by counter staff"
The hotel was quite pleasing to the eye, however, the hotel has incorporated a new parking system that ask each quest to use everyday. When I'm not on vacation I don't utilize a schedule. What makes the hotel think that I have time to get a new card daily and stick it into a machine upon my departing/arriving. I believe that they should find another […] way to report to their marketing team about the whereabouts of their hotel guests and if their hotel guests are utilizing the hotels facilities. Oh. Please be aware of the $50 nightly incidental hotel fees they try and collect from you. I never paid for the incidental fees and their was no recourse accept some small threats about me vacating the hotel if payment was not received. Read moreGenuine Expedia guest review
Clean,good food,big room,but no refrigerator . Have coffee.Genuine Expedia guest review
"Modern hotel near the airport"
The hotel was beautiful and modern, we loved the decor! Our room was nice, the beds were very comfortable and the furnishing were updated. The few negatives were the horrible water pressure, it was basically a few drops of water trickling out of the shower head, and the air conditioner did not really work. We will not be staying at this hotel again […] . Read moreGenuine Expedia guest review
The only ding I give this wonderful hotel is the location BUT if you are looking for a high end hotel near the St. Louis airport this should be your choice. Wonderful staff!Genuine Hotels.com guest review
"Nice hotel but won't go back"
Beautiful hotel outside and in. Amenities were great. Paid $10 extra per day so we (husband, me and daughter) could eat breakfast. Breakfast buffet was great. Why won't we return? Was told at front desk that breakfast was for two adults only. When asked what to do about my child, "Sunny" said we would have to pay. When I told her to go ahead and bill […] my credit card for it, that was not an option. She handed us our breakfast coupons then that said they were good for 2 adults and 2 kids under age 12. Confusing. Needless to say, the $10 covered all 3 of us. And don't get me started on the parking. They did not tell me when I made the reservation over the phone that parking would cost $10 per day. The hotel gives you a parking pass that does nothing. Bottom line: don't pay extra to park because they will never know. Also, they never asked to see our breakfast coupons either. Perhaps that's another $10 to save. Hmmm. Read moreGenuine Hotels.com guest review
"Weekend retreat with MetroLink Service"
Came in for a weekend sporting event downtown. Decided to stay out at the airport and take train into downtown for sporting event. Great decision. Shuttle dropped us off at MetroLink station and picked up at airport with a quick phone call. Added the breakfast option to the room, well worth it! Will stay again. Can easily get to all metro attractions […] via the metrolink.... Read moreGenuine Hotels.com guest review
"Awesome hotel with very friendly staff"
Upon arriving at hotel, we actually thought we had to be at the wrong place. It was beautiful. The staff was all extremely friendly and helpful. The restaurant was wonderful and the food was incredible. We will definitely be back.Genuine Hotels.com guest review
"Ok,expected a little more."
The hotel has a really nice lobby area. The rooms are really small. We were placed in a handicap room when we checked in & no one staying with us were handicap. Pools close at 11:00p.m after running and getting in late we never got to enjoy the pool or spa.Genuine Hotels.com guest review
"Overall a great Hotel"
The only "complaint" which is hard to even call it that, when we pulled up we were the wrong lane to check in, should have been on the right but we pulled into the left knowing better but made a mistake, we were asked to move very quick as we were going to do on our own, so we went around the circle and pulled in correct place. Within seconds there […] was a Jaguar that pulled into our same location and they were more than helpful with the driver, couldn't get there soon enough to help with luggage and whatever, needless to say they weren't ask to move their car LOL! Just a personal problem of mine. Other than that small incident everything was great!!! Very Helpful and great rooms for the price! Read moreGenuine Expedia guest review
The comments given were the results of a one night stay.Genuine Expedia guest review
"Excellent customer service provided"
Awesome customer service from the front desk girl (Bea )Genuine Expedia guest review
Stayed at the hotel for our anniversary. The people were friendly, rooms were clean, and we had an excellent stay. If we come to the area will stay again.Genuine Expedia guest review
My wife and I were in town for our anniversary and found a very good rate here. We were greeted in the lobby by Julie, a wonderfully friendly and personable staff who asked us why we were in town. We shared and she proceeded to send up fresh chocolate covered strawberries and champagne. The room was elegant and the extra large bed was luxurious and […] comfortable. They made us feel very special and made our anniversary memorable. Thanks for going the extra mile! Read moreGenuine Hotels.com guest review
"Very friendly people and clean if not fancy rooms."
Bathroom is a bit small but the bed is comfortable and the room temperature works pretty well.Genuine Expedia guest review
"Older hotel nice lobby, moldy bathrooms"
Bathrooms moldy and old need new showers I like the lobby and bar which is nice The sheets on the bed were kind of gross with stainsGenuine Expedia guest review
Our stay was a bit hectic from the start. I had already paid for parking in the price of the room charge but the hotel said I did not made us again. Hotel.was not going to do much about it. They did gove a 10% discount after much complaining. The rooms were nice but bottled water was $4 and internet in your room was $12.95 a day!!!!!! The people at […] service desk were so so. Some friendly some not. Not really willing to help much.. Lobby internet is horrible to connect to. We would find a different hotel for that price, breakfast and servers we very nice!# Read moreGenuine Hotels.com guest review
This hotel was extremely nice, it's decorated really nice. The staff was very nice. The only issue we had was that there were 6 family reunions booked in the hotel at the same time so it was crowded and loud. There were people in the hall until about 3 am partying. I complained to the front desk the next morning and she was extremely nice and told me […] I should have called and they would have sent security. We also thought it was silly that we had to pay $10 a day to park in their lot. There was no where else to park so you have no choice but to use their lot. Read moreGenuine Hotels.com guest review
Love the view of the airport. A refrigerator and microwave in the room would have enhanced our stay. Will definitely return.Genuine Hotels.com guest review
"Don't stay here!"
It's nice when u walk in but it's gaudy and the neighborhood is really bad. Rooms are tiny. Bad service. Loud drunk people. Pools are both small. Overal I couldn't wait to leaveGenuine Hotels.com guest review
"Beautiful hotel, friendly staff"
The hotel was beautiful and clean. The staff was friendly and helpful. There are plenty of amenities at this hotel. Spent several hours on Saturday relaxing in the sun at the beautiful pool. The hotel has both indoor and outdoor pool which was clean and nice, although somewhat difficult to find. (Need bigger, more direct signage to find the pool). The […] location was close to the airport (less than a mile and a half away). Short drive to many activities in the city. The only inconvenience was the parking. Despite the parking, I will plan another visit at this hotel. Read moreGenuine Expedia guest review
The lobby of the hotel was very nice but that was about it. I had a group of high school students there for a competition and thought it would be nice to stay in a very fancy hotel but all in all we should have stayed somewhere else. The hotel is across the street from a store called Hustler Hollywood, this was quite embarrassing when the parents found […] out but not as embarrassing as the students informing me of the pornographic material showing on HBO in their room. I called the front desk to see if the channel could be blocked and the hotel staff was more concerned about the possibility of the students staying in a room without an adult instead of what was on the channel. The top drawer of the dresser in my room ad used utensils and a diet coke in it. Again, go for drinks in the lobby area but don't stay there. Read moreGenuine Hotels.com guest review
First stay but was exceptionally pleased in all aspects.Genuine Hotels.com guest review
"My stay at The Renaissance"
My experience at The Renaissance was WONDERFUL ! I recommend it for couples... Married, engaged, or just significant others !!!!!Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )