"One star stay with five star fees."
This place is nothing like it's advertised to be. In the lobby bar when I arrived was a mob of local teens/twenty somethings in hip hop and athletic wear dropping "f" bombs and the "n" word every few seconds while pounding cheap booze in big plastic glasses. The music was so loud I later could hear it on the 5th floor. It was more like an center city […] club than a hotel. You could not avoid it as the elevators were just a few steps away and drunken bar goers were mingling in that area so you're forced to stand in the middle of them as they chat about what they wanted to do to "her" or "him". It was ridiculous. To ad insult to injury the hotel makes you pay an additional $10 to park in a lot full of drunk bar patrons. My spot was about 400 feet to the hotel. They also charge $12.50 for Internet per day. Very unprofessional place. Avoid if you want any quiet, are a family or professional. Read moreGenuine Hotels.com guest review
"VERY nice airport hotel for the price."
We only stayed about 8 hours, because we spent the night before an EARLY flight. It is so nice, it could be a "downtown" type hotel. THE ONLINE DISCOUNTED, EXTENDED STAY PARKING is the best feature.Genuine Expedia guest review
"Great hub for access to St. Louis"
People were great. Only thing that would make this better would be better surrounding neighborhood and better food.Genuine Expedia guest review
GreatGenuine Hotels.com guest review
Beautiful Hotel! Not a bad drive to downtown St.Louis. Only about 10 min. Indoor and outdoor pools were great but the hot tub wasn't very hot and the jets were very weak! Room was great and beds comfy. Would stay againGenuine Hotels.com guest review
We stayed 2 nights very nice staff. Hotel was very clean beautiful inside and out. Beds were very comfortable. One thing I disliked was no microwave or Minnie Fridge in rooms. Overall great stay!!!Genuine Hotels.com guest review
"Clean and spacious"
I loved staying at renaissance. I am a germ phobe and this hotel passed the test. I was comfortable in bed and wasn't grossed out in the bathroom.Genuine Expedia guest review
Great deal on a very nice hotel and will stay there again. Breakfast is on the pricey side, but there is a Waffle House and a Denny's within walking distance. Parking is $10/night. Rated condition/maintenance a "4" because the jets in the hot tub were weak. Aside from that, this hotel will not disappoint!Genuine Hotels.com guest review
For us the parking fee and the Internet fee are what brought our rating to below perfect. However these things may not matter as much if parking is not needed and Internet service is not an issue. Otherwise WOW! Our stay was perfect, especially the hot breakfast bar that was included in the price of the room. It was awesome.Genuine Hotels.com guest review
I highly recommend this facilityGenuine Hotels.com guest review
"Clean, upscale, modern, and good service."
Very comfortable and satisfied. Will come here again.Genuine Hotels.com guest review
nice stay would have been better if there was a fridge and microwave for meds and snacks. did like having to pay for parking that far from city center.Genuine Hotels.com guest review
We had a wonderful stay. I highly recommend.Genuine Hotels.com guest review
This hotel was located a few minutes from a wedding I attended on 6/8... Location was spot on for me... The room I was given was nice, but rather small... I wished the rooms had mini fridges and microwaves for their guests even though they have a restaurant on site... All in all, it was a nice experience staying there...Genuine Hotels.com guest review
"Very Nice Hotel"
I loved the hotel. It was a great value and near the airport. My wife said that she could here people in the next room, but I could not. The room was very clean and the staff was extremely helpful. The guy at curbside grabbed my golf clubs and large bag and delivered them inside. After suggesting that I store my clubs (since I was not planning to use […] them), he left without waiting on a tip...I had to grab him on his way out. NO ONE had there hand out for a tip, yet everyone that helped us deserved and received a tip. Great hotel. Read moreGenuine Expedia guest review
The staff was friendly and extremely professional. We had a problem with our room and the front desk was apologetic and quickly rectified the problem and upgraded our room without hesitation. We would stay here again.Genuine Hotels.com guest review
"Stay here if you do not want to sleep"
If you don't want to sleep because of the loud music and party guests then I would recommend this hotel. Otherwise, stay somewhere else! Happened two weekends in a row despite complaining after the first weekend. Some staff nice and others made promises they did not keep. Ended up with a king room instead of a double queen room despite reservation made […] 2 months in advance. Read moreGenuine Expedia guest review
It didn't include some of the amenities that were listed as complimentary, so that was a bit deceiving. Overall, it was decent but I'd have to reconsider staying there in the future.Genuine Hotels.com guest review
Not really impressed. I specifically signed up to park the car while we were on vacation, but they didn't honor. Thankfully hotels.com did honor it. I expected a little more from the hotel.Genuine Hotels.com guest review
"Love this hotel!"
I am originally from St. Louis and when I come home to visit, I always stay at this hotel. I love the newly renovated lobby and lounge and the staff is always great. On this trip, we did have problems with low water pressure in the shower and after two complaints, we were updated to a nice suite! On a side note, I was there for a Wedding and there was […] a major storm and the reception site had a power outage. We called the hotel and they were willing to take on the reception without question! In the end, we did not choose to go to the hotel, but the fact that they were willing to do this was awesome! Read moreGenuine Expedia guest review
The person at the front door was disappointing. There are ways to get your point across but he has not developed the people skills he needs to deal appropriately with people. I think he has the interest of the hotel in mind and he needs to do this. What he needs is to learn how to deal appropriately with people as they come to the hotel while keeping […] the interest of the hotel in mind. Relationships are the basis of everything. I want to know that the hotel I am about to enter has my best interest in mind. I want to feel secure. Unfortunately this was not the feeling I or my spouse received when we arrived at the hotel in a rental car. I think this young man will be OK with the proper training. Other than this we were very pleased with the hotel and its services. The breakfast was great! Read moreGenuine Expedia guest review
"Not noisy as I expected!"
Being right next to the airport I expected rumbling all the time - but no. Even though we faced the airport it was relatively quiet. Room was well sized and clean. Only issue was big bottle of water that cost $4.00 - not so obvious that there was charge for it.Genuine Expedia guest review
"Convenient to UMSL for graduation best park"
Parking was nearly full from events at hotel--prom, etc. Parking has gates but often they were up & not secured even after we complained. Not covered parking but yet they charge $10/nt. We were not informed of charge until we got ready to leave. Complained & manager took it off bill. Close to airport & UMSL but not very close to eating places or shops […] & tourist places. No breakfast provided. You have to buy in café & expensive. Rooms ok though. View out window was nice of fountain but metal roof detracts from view. If they had garden on roof would make it nice view!! Read moreGenuine Hotels.com guest review
"We were happy."
The lobby/bar is being nicely rennovated. The rooms are spacious. I realized after checkout that my son accidentally threw my iPod and medicine away. I called the hotel and the staff found it in the dumpster. I'd call that exceptional service!Genuine Hotels.com guest review
"Very nice stay"
Every staff member we encountered was friendly and helpful.Genuine Expedia guest review
Nice hotel. Parking situation could use some work. If you don't use the valet service you may find yourself in the "back forty" lot with very little light.Genuine Expedia guest review
The staff and room were very nice. There was a prom going on and the halls were noisy and the group next to my room were very loudGenuine Hotels.com guest review
"Great Hotel for anyone traveling to St. Louis, Mo."
The Africian American Door Men should be commended on their professionalism. I have never stayed at a hotel where I was completely taken care of. These guys were the best. You should call all of them into a meeting and give them a huge thank you!!!!!!! My company and I will be returning!!!Genuine Expedia guest review
"Nice hotel next to the airport"
The room was very clean and comfortable. Great Lobby/bar. Modern and up to date.Genuine Expedia guest review
"Near airport with shuttle service"
Good location for air travelers. Hotel is generally comfortable, but too cold in the common areas (bar, hallways etc.) The staff seemed overwhelmed on the Friday that I stayed. Several events going on at hotel. Cleaning of our room offered at 4:15. We had been gone since 7:00 am and just arrived back when they showed up. We decline the service because […] it was so late. Read moreGenuine Hotels.com guest review
"Very nice stay and close to airport"
Very nice stay. Rooms were nice. Found out when we were leaving that they were going to start room remodel. The lobby area was beautiful and very modern. Staff extremely helpful. Would stay again!Genuine Hotels.com guest review
Stayed on the night of 2 high school proms. Did not sleep atall! And, our phone on our rom didn't work, so we had top walk down to the lobby at 1 am in my pajamas!Genuine Hotels.com guest review
Great experience great location had alot of fun at the hotelGenuine Expedia guest review
I thought the hotel was esquisite, but I think the ceiling in the bathroom could have some attention taken because the steam from the shower has started making the ceiling look like mold is trying to form. Other than that I think the hotel's decor is beautiful, relaxing, and top notch. I will definitely stay there again. I look forward to my next stay […] already. The staff is friendly and always willing to assist the guests. Thank you for a wonderful weekend. Hotels.com was where I purchased the room and the rate was great for my pockets. Read moreGenuine Hotels.com guest review
Very nice stayGenuine Hotels.com guest review
stay was good. the onlycomplaints were: 1. we asked for additional towels and never received them. 2. we has a king room for 3 adults and no sofa bed in room after we had been told by Hotel.com, the room could sleep 3 adults.Genuine Hotels.com guest review
"Needs to be more customer friendly"
Loved the front desk service, bellman, and shuttle drivers, but the restaurant help was so, so. We ordered dessert on our way up to room as a carry back, and the man that took our order acted like he didn't have time for such incidental things..finally talked to someone else after 15 minutes and told them to cancel order. Bam! there was our order... […] The room was nice but certainly not setup for more than one person. No personal mirror except bathroom, only for decoration in bed area. Caused a lot of confusion when more than one person there. Not sure I'd go back... Read moreGenuine Expedia guest review
"Great hotel for family"
We loved our stay. Beds were comfy rooms were clean. Wished there were little fridges but it was great. We arrived on a Friday & there was a high school prom held in the ball room that night as well as Saturday. It wasn't to unruly just that traffic in front of hotel was crazy & most of the teens hung out in there cars music blasting in front. Once […] we got inside it didn't matter we couldn't hear anything on our floor in our room, slept great !!! Read moreGenuine Expedia guest review
"Why pay ahead?"
I reserved and paid for my room of time and still was stuck with a room size that I didn't request. The hotel was very nice, but I don't understand why I had to wait for my room as long as I did? If that was the case, I should have paid for the room on the day of my stay.Genuine Hotels.com guest review
"Very comfortable stay"
Excellent stay. Very good service, clean well appointed rooms. Breakfast at the restaurant was very good. Shuttle service to/from the airport was quick. All in all an excellent value for the money.Genuine Hotels.com guest review
"Quality Hotel Close to the Airport"
Very nice hotel with an exceptional room. The kitchen and room service were excellent. The price was a discount for the amenities and the quality of the room and the hotel.Genuine Hotels.com guest review
Very disappointed. Will not stay there again.Genuine Hotels.com guest review
"Great Pit Stop"
It was a great stop, friendly staff - fun atmosphere and Gym was one of the best Ive had on the road.Genuine Hotels.com guest review
"Not 4 stars"
the room was small the bathroom was dirty with mold in the tiles and food on the walls even the dryer vent had dirt and dust on it not the experience you expect from a 4 star hotelGenuine Hotels.com guest review
"Beware: gorgeous hotel, but serious service issues"
I had to wait for 15 minutes to check-in. We, the family of 3, got a room without a closet. I asked to switch, and had to wait yet again - all of this at 1 in the morning. The second room had a sickening sweet smell, but we were too tired to care. During the stay, tea and cups were not replenished. I had to call twice, 4 hours apart, to get it. The […] hotel is gorgeous, the rooms are comfortable, but it should not take 5 hours to get 2 tea bags (which should have been in the room to start with). Read moreGenuine Hotels.com guest review
Overall the stay was ok but there were a few things that I was not satisfied with. The fridge in the room was not clean. We had problems with our door not locking unless it was deadbolted. The headboard of one of the beds was loose. And lastly, we didn't request adjoining rooms but was in one. The guests next door for the first night of our stay was […] very noisy and interrupted my sleep several times. I did think the decor of the lobby area was great and the beds were comfortable. The staff did attempt to address the door issue and the noisy guests. Read moreGenuine Expedia guest review
"Add a little extra"
The hotel was very nice, however I think that wi-fi should be free, and that a refrigerator should be in every rooml, also I was told that a microwave was on every floor, I walked the entire floor and didn't find one, and last when I went to check out the clerk said that I owed $10.00 for parking, shouldn't that be include. It was anice one time visit […] but I will some other place to stay next time. Read moreGenuine Hotels.com guest review
"very happy person"
The kids and I had a great time. Love the new look of the hotal. its been a while since I have stayed there.. I only had one issue. I called for room service to get a blanket for my daughter and never received it. after calling two times. The breakfast was great aswell... We will be back again.Genuine Hotels.com guest review
"For the money ok."
The hotel was very nice and clean. Was hit with a $10 parking fee per day that we where not told about until we checked in. Pool was very small and very busy(didn't use) because of this. Very limited menu and server was Horrible. Food ok when we got it. Elevators very slow. There was a Hustler adult store right across the street from entrance of Hotel, […] explain that to a 15 year old. Read moreGenuine Hotels.com guest review
Had a good time while there everyone was nice... Only thing was everytime we came back to park no one was there to park the car... Other then that it was a great stay...Genuine Hotels.com guest review
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