Nice hotel. Room was clean and orderly. Complimentary breakfast would have been nice, it smelled great but not for the price.Genuine Expedia guest review
"A very nice experience"
I had a very nice experience. The staff was very friendly and the room was clean. The lobby was beautiful and provided a great place to relax and socialize.Genuine Expedia guest review
"By the airport...so rather noisy"
Hotel right by the airport so there was quite a bit of plane noise from planes landing and taking off. In fact our view was of the airport and the planes taking off and landing. Had a hard time sleeping...Genuine Hotels.com guest review
We were in town for SUPERCROSS, and our hotel staff was so nice! We will end up staying here next year!Genuine Expedia guest review
Stayed here the first night of our honeymoon and had a great view of hustler Hollywood across the street made it really romantic. Also had trouble finding a parking spot. Other than that the hotel was great.Genuine Expedia guest review
The room next to us had a ton of people where they were loud and talking all night. We ck'd n around 1am heard them talking and went to sleep and kept waking up hearing them talk and be loud all night to morning . The next night had asked for two extra blankets n never received it.Genuine Expedia guest review
Response by Renaissance St. Louis Airport Hotel Thank you for your recent review on this site. We value your information and apologize for the noisy guests and lack of follow through on your request for blankets. These areas of concern will be addressed with the team.
Attended a large function that had been many years at same hotel in same weekend. Hotel understaffed; took four hours to get into room first day. Housekeeping unprepared for large group - room cleaning very late and non-existent second day of stay. Front desk incapable of handling minor requests (like slipping a hang-tag for breakfast room service under […] door despite three requests). Staff unprepared for function hours (we start early, and breakfast not available prior to start, in spite of hotel being aware of this problem from previous years. Indicates lack of prior planning. Read moreGenuine Hotels.com guest review
Response by Renaissance St. Louis Airport Hotel Thank you for your reveiew on this site. We have enjoyed many years of success with the program and appoligize that we did not meet your expectations this year. The team is committed to delivering excellent service and will use your feedback to make improvements. Again, thank you.
"Great Hotel near airport."
A great quality hotel. There is a free shuttle service to and from the airport. Rooms are top quality. Not a lot of food options - food quality in the hotel was good. Without a rental car, you dont have many options around the hotel.Genuine Hotels.com guest review
"A booking gone bad"
As any love story goes. There will always be bumps in the road. Our first stay here was awesome to say the least. lace was clean and the atmosphere was kewl. The breakfast buffet is a bit pricey. Yet good. Mickey Dees would be a better value. This stay left me saying never again. Booked a room with 2 queen beds. A must for a family of 4. Tried to check […] in early around 2:00pm. Found that a no go. Then the tall tale began. Came back 6 hours later and checked in. Noticed a huge crush of people. When we got to our room surprise someone else was in the room. Well in a way. We had a king bed not the queens requested. Back downstairs we go. The young man at the desk said there was a clause in our request and they ran with it, hence the one bed. Too be honest I was not happy. Being in a late hour and tired I went back upstairs and slept on the floor. Good thing I brought extra blankets. I will say that Hotels.com came through for us. We will continue using the service. Read moreGenuine Hotels.com guest review
Response by Renaissance St. Louis Airport Hotel Thank you for posting your comments on this site. We apologize that this stay was not awesome, like your first, and the room type requested was not available.
This hotel is situated logistically to get you where you want to be. Two minutes from Lambert Airport, this hotel can get you immediately on to I-70 East and get you downtown ir continue west toward I-270 ir continue into St. Charles. You are also 1/4 west of 170 which can get you to I-64 or continue to Brentwood-Clayton area. Parking is cumbersome […] but close. The rooms are nice, quiet, clean and spacious although there's not much of a view. Service is excellent but they were doing some remodeling so I couldn't use the business center. Bar was very nice and the foid anr drinks are great and fresh although a little pricey. A nice hotel and located just where I needed to be to get where I needed to go. Read moreGenuine Hotels.com guest review
Very nice hotel. Great staff and very comfortable beds. Will definitely stay againGenuine Expedia guest review
"Wake up call"
Everything at hotel was beyond awesome. On thing that surprised me was that I asked for a 9AM "wake up call". I never received one. Now granted it was the weekend daylight savings went into effect--BUT, I didn't get a call at 10AM eitherGenuine Hotels.com guest review
Had a good two day stay, had meetings on Saturday and a fine evening meal Thanks for a great stayGenuine Expedia guest review
My first review was not allowed. I'm reasonably sure that I stuck to guidelines, but it appears otherwise. The neighborhood is bad. Some of the people that stay there behaved unpleasantly. The staff was pleasant. The restaurant was poorly managed. I will not stay here again. I don't recommend that you stay here.Genuine Hotels.com guest review
It was a Great experience the pool was small though. order room service they charged 3 extra dollars to deliver it overall pleasant stay close to a lot of fast food joints. waffle house was great very good food and friendly staff. the shuttle took me to the train in less than two minuets. I would recommend this hotle to anyone who trying to get away […] the bed was very comfy. Read moreGenuine Expedia guest review
"Could have been better"
The sheets on the bed were about 2 sizes too small so that made quite the experience for sleeping...I don't recommend ordering their food,it's ridiculously high...other than those things it was a decent stay.Genuine Expedia guest review
"Nice hotel enjoyed it"
Great stay but parking was a bit strange because the had some events going on they need to have a spot for guest and a spot for event guest but overall I loved it wish they still had the hot tub alsoGenuine Expedia guest review
The hotel was great! I will never use Expedia AGAIN! I have stayed at this establishment many times when traveling and used their park and fly. When I arrived I found out I had to pay an additional fee for that service outside the high rate I had already paid. I contacted Expedia at the hotel's suggestion, and got no results!!!!! Very, Very disappo […] inted. Read moreGenuine Expedia guest review
"single night stay"
Late night arrival at airport. Had checked beforehand about calling for shuttle service. Called and shuttle arrived very soon (which was great cause it was quite cold). Easy check in then ordered room service at 10:30pm, both services extremely attentive to our needs. Great food. Express check out and delicious breakfast next morning. the only suggestion […] we have is that when "follow up calls" are made to see if all is okay, that they might "wait" a bit for an more detailed answer, so we really have time to "think" about it. thanks. Read moreGenuine Expedia guest review
"Great place to stay and comfortable!"
The staff was pleasurable and friendly. Very attentive to the guests need.Genuine Expedia guest review
"Overall Nice Hotel with a couple of issues"
This hotel near the airport in St. Louis is unexpectedly nice with a good restaurant, bar/lounge and valet parking. I was unpleasantly surprised by a daily charge for parking (this is not an inner city area with limited space ) and a $9.95 daily charge for internet connection that was painfully slow pretty much unusable. I can get connected at McDonalds […] for free for goodness sakes. AND I signed up for it at 5:30 when I checked in and was then unable to use internet in the morning when I got up. Must expire at midnight. Other than that the stay was very nice and not overly expensive. Read moreGenuine Expedia guest review
Beautiful hotel. Clean rooms. Dinner in the hotel restaraunt was delicious.Genuine Hotels.com guest review
This hotel is very nice and clean, however I made a reservation on hotels.com and when I arrived I did not know they needed to hold an addition $50 on my card in which I did not prepare for.Genuine Hotels.com guest review
"Very comfortable in desperate times"
This was an excellent hotel that provided comfort near the end of a trip. The decor was nice with a comfortable reading room with fireplace and bar in the lobby, the beds were very comfortable and the staff were very welcoming.Genuine Hotels.com guest review
The hotel was very beautiful in the lobby the rooms was cozy and clean.Genuine Hotels.com guest review
Go, nothing disappoints! Nothing :-)Genuine Expedia guest review
"Need better trained staff"
The front desk staff are horrible. Seriously need training in skills and customer skills. Misquote rates, can't figure out how to split points. EtcGenuine Expedia guest review
"We find convenience & class at STL Renaissance"
Attitude of warmth & service prevailed on a 12 degree Christmas Eve when many would rather be off work. If you are flying out of STL, there is simply no better place to stay. Our service was great, and we were offered many accommodations that we turned down. Just a little bit of the remodeling continues, but we were not disturbed or inconvenienced in […] any way. We have tried other area hotels, but it was just worth the change for a free breakfast! We love the Renaissance! Read moreGenuine Hotels.com guest review
"Great for staying at the airport"
Very friendly staff. We were very surprised by the amount of space in our room. Very easy to get to the airport the next day.Genuine Hotels.com guest review
"Close to airport"
I could not understand the person at the front deskGenuine Expedia guest review
"Beautiful hotel, comfortable stay"
We called from the airport and the shuttle was there when we came out with our luggage. The lobby is beautiful. The room was nicely decorated, clean, and comfortable. We would definitely stay there again and recommend it to others.Genuine Hotels.com guest review
"Close to attractions."
This hotel is great. The staff is friendly and the rooms are incredible. We always stay at Renaissance St. Louis Airport Hotel when my wife and I come to St. Louis for a weekend trip. I will be a loyal customer from here on out!!!Genuine Expedia guest review
"Enjoyed our Stay"
We had not stayed there for a few years and was surprised at all of the cosmetic changes. The remodeling was good but the service was amazing. Thanks for going the extra mile. Your staff definitely knows the meaning of service.Genuine Hotels.com guest review
"Nice hotel, close to the airport"
Very convenient to the airport. Nice place.Genuine Hotels.com guest review
"Trip to St. Louis"
Overall a excellent night stayGenuine Hotels.com guest review
Considering it's the renaissance, I was not impressed. My room was as cold as outdoors, even with the heat on 80 all day, it didn't start getting warm until it was time for me to leave. (I was on the 5th floor) They don't tell you about the parking fee until it's time to leave. Visitors park for free but if you book a room there your fee is $10.00- […] $12.00 Read moreGenuine Hotels.com guest review
The hotel was a decent hotel that was clean and had a good breakfast. Was expecting more for what I paid for. I didn't like to have to pay to park and to have to pay for any extras. The staff was nice but didn't go out of their way for us. I thought i would get more for spending more.Genuine Expedia guest review
THE STAY WAS GREAT. HOWEVER, I LEFT A JACKET IN MY ROOM (801) AND CHECKED OUT ON 11/24/13. i ATTEMPTED SEVERAL TIMES TO CONTACT SOMEONE ABOUT THE JACKET. I WAS CONTINUOUSLY DIRECTED TO THE LOST AND FOUND ONLY TO HAVE NO ONE ANSWER AND MY CALL NEVER RETURNED. I FINALLY SPOKE TO A FRONT DESK PERSON WHO STATED THEY WOULD CHECK. AFTER HOLDING ON THE PHONE […] FOR TEN MINUTES NO ONE EVER SHOWED. AGAIN THE HOTEL WAS NICE, JUST LOUSY FOLLOW THROUGH WITH HOTEL STAFF. Read moreGenuine Hotels.com guest review
"conveient to airport and car rentals"
We had no sound on the television and after 2 calls to the front desk a very friendly engineer was able to rectify the situation.Genuine Hotels.com guest review
Hotel nickel and dimes you for everything possible....including 10.00 for parking! Do not book this hotel!Genuine Hotels.com guest review
Great except no tubGenuine Hotels.com guest review
"Beautiful hotel but the bathroom was very dirty."
The parking was confusing to all of us arriving not knowing if we would be towed, no clear signage. Friendly staff. The room was very nice but I couldn't set my things down in the bathroom, there was mold and dry toothpaste in the tub and on this beautiful vanity and the plug in in the bathroom was broke so I couldn't use the sticky hair dryer they […] had provided. All rooms in the city were booked so we stayed but for an upscale hotel I expect more. I wanted to explain this at check out but the woman couldn't speak much English. Overall very upscale but dirty. I would highly recommend this hotel if the housekeeping stood up to the rest of the property standard. Read moreGenuine Expedia guest review
Top notch. Great room and staff. Outstanding.Genuine Hotels.com guest review
They were the friendliest and most professional hotel staff I have ever met!Genuine Expedia guest review
The staff was extremely well-trained. They were professional, friendly and knowledgable. At the front desk Ali recommended a room overlooking the airport. We loved the room. From two large windows we watched traffic and airport runways without any sound. The room was very quiet . The beds were comfy and the rain shower head was a treat.Genuine Hotels.com guest review
This is a beautiful hotel, everyone was above and beyond helpful and friendly. The rooms were comforatable and very clean. It was also much quieter than I had expected, being so close to the airport. We had stayed here several years ago, and it was nice, but now with the new decor, it was even better than we had hoped for. We will be staying here again […] in a month before we fly out of town, and I'm already looking forward to it. Read moreGenuine Hotels.com guest review
"Beautiful Lobby but lacking the little things"
Beautiful lobby however the outdoor pool was green and full of scum. There was a swing dance compitition going on and the hotel parking lots were full but signs indicating this never went up so we returned every night to circle the lots and find nothing.Genuine Hotels.com guest review
"close to everything"
Awesome Hotel and Awesome staff.Genuine Hotels.com guest review
"near the airport"
The staff was great, in that they were willing to change our expedia reservation that I made by mistake. I'd ordered a king bed by mistake, instead of 2 queens. There was a slight smell in the bathroom but we didn't report it to the staff, so no action was taken to remedy it. The swimming pool was disappointing - capacity of 15- and the hot tub was […] under construction. Read moreGenuine Expedia guest review
"close to airport and very nice"
so close to the airport, beautiful hotel, wish I could have stayed longerGenuine Expedia guest review
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