"Poor customer service kept this from being 5 star"
Everything about this would've been perfect except POOR CUSTOMER SERVICE. I booked this hotel because they had an indoor and outdoor pool (for my granddaughter) which I confirmed prior to our stay by telephone. I was not told that the pool was CLOSED the night we booked for maintenance until inquiring at check in... very disappointing. The breakfast […] buffet was also not offered but the a la carte option was a great surprise... food was delicious and couldn't beat the price, it was included:-) Read moreGenuine Hotels.com guest review
Swanky room and beautifully remodeled hotel. Great stay at a great rate!Genuine Hotels.com guest review
the bed was the most comfortable bed I have ever slept in in a very safe area and close to the Chastain park ampitheater as my daughter and I were attending a concert there that night. Felt safe and I would definitely recommend this hotel.Genuine Expedia guest review
"Excellent place to stay!"
Wonderful rooms that are beyond spacious and huge bathrooms. Very comfy bed. Will be back!Genuine Expedia guest review
"beautiful and comfortable"
Stayed at this hotel for an event in Atlanta and was impressed by the level of comfort overall. Beds were amazingly comfortable and Aveda bath products were a nice touch. There was an event in the hotel involving lots of kids, so it tended to get a little loud at certain times, but overall it was fine. Breakfast buffet was decent - not great, but nothing […] to complain about. Conveniently located right next to the Cumberland Mall. Read moreGenuine Hotels.com guest review
very goodGenuine Hotels.com guest review
Good experience but the beer and drinks in the bar were way over priced i went to a gas station and got beer after buying beer at the barGenuine Hotels.com guest review
"Good hotel... could be better if better kept..."
My third time at this property... a clean hotel... well appointed... good for small conventions...Genuine Expedia guest review
"Convenient location to the Cobb Galleria"
The facility was excellent. Overall the experience was excellent.Genuine Expedia guest review
"Two Nights in Atlanta"
Went down for a trade show and was pleased to stay again at a hotel I had found comfortable previously. All staff were helpful. When I had noisy neighbors they were perfectly pleasant about moving me the next day when I asked for a move. Cleaning is always spot on and I find the ambience here very restful. I appreciate some tasty bar food and the good […] coffee available in the atrium. I revel in the sense of space the design allows and find the rooms generous in proportions. The Rennaisance is close to good dining (and shopping) but down a street away from that bustle, which I appreciate. If this is the area you need, this hotel will serve you admirably. Read moreGenuine Expedia guest review
"Great special buy"
I am able to get 4 star rated hotel at 3 star price.Genuine Hotels.com guest review
The hotel was fun, funky, and fesh. I enjoyed my stay. It had a young and modern vibe to it. The staff was friendly and helpful, the restaurant was pretty good (as far as your typical 'hotel gormet' is concerned) and I was overall very pleased. The hottub however was really gross -not recommended.Genuine Hotels.com guest review
"Great for the family."
Easy check in / out, very clean, overall great experience.Genuine Expedia guest review
The good: The hotel is as beautiful as the pictures describe. The rooms were clean. The bad: The receptionist had zero personality and was not friendly at all. She changed us from 2 adjoining with 2 beds each to a king and a double. When I asked her to please put us in 2 - 2 beds because we had 4 adults and 4 children (as my reservation indicated), […] she acted agitated, as if I was bothering her. Now for the ugly...I choose to stay in nicer hotels so that I can enjoy a good nights rest with my family...that certainly did not happen in this hotel. The noise got progressively louder beginning at 11pm until around 3am...yelling and screaming - coming from the main lobby area, people literally banging pot lids together, etc. Perhaps we picked the wrong time to go. Perhaps it was "party all night, sleep all day" weekend and we weren't notified in advance. Either way, I was extremely disappointed (and tired too). Read moreGenuine Hotels.com guest review
In town for a graduation, stayed a long weekend at the Renaissance. The hotel was clean, the room comfortable but parking was challenging if you didn't want to valet and if you got to the hotel late. Daily Highlight: Breakfast Buffet. I added the daily breakfast through Expedia and enjoyed the variety every morning and the service was outstanding […] ! Read moreGenuine Expedia guest review
Beautiful, recently remodeled hotel with a friendly and helpful staff. We were delighted with everything except the beds, which were disappointing to of us. We did not sleep very well in them. If they improved that the stay would be perfect. The breakfast buffet was very nice.Genuine Hotels.com guest review
"Great Anniversay Weekend!!"
This is a beautiful hotel. From the minute you walk into the lobby, you appreciate the elegance of the hotel. All of the staff whom we dealt with were very friendly and helpful. We arrived around 3:30 in the afternoon and checked in quickly with no problems. The only reason I gave room comfort a 4 would be that we personally think the bathroom could […] be larger. It is quite cramped and we're just used to being able to spread out a bit more. NOT a reason to not book this hotel by any means! There is a mall within walking distance and there's about any type of food you're looking for 5 or 10 minutes away. Ask at the front desk and they have a printout of restaurants and bars in the area along with the addresses and phone numbers. We were here on our wedding anniversary and just the atmosphere of the hotel alone was romantic. We would recommend this hotel and would definitely stay here again. Read moreGenuine Hotels.com guest review
"Glad we stayed here"
The renovations are great and the rooms are huge, clean and worth every penny. Thanks for a great stay.Genuine Hotels.com guest review
"ALMOST a perfect experience....."
Beautiful, if slightly dated, architecturally speaking, hotel. Entering the massive lobby and ascending the glass-enclosed elevators is a pleasant but rather long journey to your room. Every convenience you'd expect, nicely updated and lots of room. VERY comfy pillow-top type beds, loads of pillows. Friendly staff...the only complaint was the desk clerk […] Dellie, who was very friendly and seemingly competent, told us reakfast would be served "from 6am tomorrow morning" (we checked in Friday evening). The next morning, Saturday, no breakfast available until after 7am. Having to catch an early flight, we did without. Not even coffee or tea. We had booked the breakfast-included rate. A rather unhappy checkout, simply due to a staff member thinking it was a weekday, a simple mistake. Otherwise I'd rate it higher. Read moreGenuine Hotels.com guest review
Beautiful, spacious,clean and modern room. An exceptional staff that went above and beyond to make our stay pleasant and comfortable. We would stay here again in a heartbeat. This hotel is conveniently located to everything. I have two small issues, the first would be the pillows. Just my opinion but I think that king sized beds must have king sized […] pillows. There were plenty of small pillows, both down filled and foam filled, but I would have slept better with bigger pillows. Second, free wifi was advertised, however, it is only available in the lobby. Wifi in the room was an additional cost of $14.95 daily. Apparently though, there are rooms rates that do include wifi. Read moreGenuine Expedia guest review
I was very pleasantly surprised. Had visited the hotel numerous years ago, and was really impressed with the new decor. Staff was super friendly and helpful. Will definitely stay there again, and recommend to all my travelling friends.Genuine Expedia guest review
What a fantastic place to stay. Staff was great and room was super clean and large. We ate breakfast there once and it was very good. Will stay here again without a doubt.Genuine Hotels.com guest review
"Very nice hotel and reasonably priced"
The room was clean and comfortable. The facilities were excellent. My children enjoyed the indoor salt-water pool and my wife loved the gym and spa. Located near great shopping and entertainment venues.Genuine Hotels.com guest review
Exceeded our expectations!!!!!!Genuine Hotels.com guest review
This is a beautiful hotel! My only complaint is that there was a few hairs in the shower. Other than that, the location was excellent, the service was amazing, everyone was friendly, and the entire place was gorgeous! My kids (5 and 9) thought it was the fanciest place on the world. LolGenuine Hotels.com guest review
"Poorly handled reservations"
If you think you can check into your room on time, this isn't the place for you. The front desk staff were incredibly unfriendly and ineffectual, I had to call in to get results.....Check in time was 3:00, we got our room at 4:15 and had to rush to make it to our event at 4:30.Genuine Hotels.com guest review
"couple's sweet retreat"
very comfortable and clean room, hotel personnel very cordial and professional. room service breakfast delicious!!! Dinner at hotel restaurant very niceGenuine Hotels.com guest review
"Convention Center Hotel"
Wife and I stayed here overnight after a performance at the Cobb Energy Center. Very convenient, very close! If you're attending a convention, it's attached so you're good. The hotel lobby is the most impressive thing about the hotel. You can basically see everything, including the floors from the inside. Beautifully decorated and modern. Bar is there, […] coffee, restaurant... but by the time we got there at 11:30 it was all closed so they aren't like bars on the street. The room wasn't very impressive. It was like stepping back in time about 10 years. We stayed in room 327 on the third floor, and it was small, had a handicapped shower, and the decor was outdated. They are renovating the floors above. I don't know if they are moving from the top down, but they should. BUT, the bed was super comfortable, the tv is big (even though LG's suck) and I paid for breakfast with our stay which was an awesome deal. Would have come to forty bucks without it! Breakfast was tasty buffet with excellent service (Aquasia you are The Man! Sorry if I got your name wrong!), and really sold us on going back... with a stay on a higher floor. ;~) Read moreGenuine Hotels.com guest review
The location is excellent. However, the hotel is outdated and the room carpet is dirty. They are remodeling it.Genuine Hotels.com guest review
The hotel was a convention center. It is very large and impressive.Genuine Expedia guest review
"Perfect for overnight getaway."
Perfect for an overnight spa/romantic getaway for Valentines Day. Spa on hotel property is very nice. Staff was very accommodating in helping to have flowers delivered to the room in advance of our arrival. On site bar/lounge is very nice. Easy walk (mostly inside) to shopping and numerous restaurants. Took advantage of the breakfast included rate for […] an additional $10. Great value! Breakfast buffet was very nice - very good and included omelets made to order. Would definitely return! Read moreGenuine Hotels.com guest review
"A little overpriced"
A nice hotel, but not worth the high price. For the price I would expect double sinks and a separate tub & shower.Genuine Hotels.com guest review
Will stay again next time in townGenuine Hotels.com guest review
"Good but could have been better"
My stay at the hotel was good but could have been better. My room was very clean and the beds were the best beds I have ever slept on. The services needs alot of improving in my opinion. The ladies that clean the rooms were very nice and respected your privacy, but the services for breakfast and the bellmans were need to go back through training to […] learn how to talk and service the guest. The lady at the breakfast area had a nasty attitude with me because my name was not on the free breakfast buffet list, and looked at me like I was stupid and couldn't afford this service, so I had to call Expedia to make a complaint about the situation and after the front desk and this lady were told by Expedia that I suppose to get free breakfast with my stay their attitudes changed. The bellmans didn't even help me with my luggage checking in or out. They did open the doors at the hotel but I bet it was just because of my beautiful wife. I would not refer this hotel to anybody!!! Read moreGenuine Expedia guest review
"Nice hotel, but the remodeli"
I arrived late so there was no valet to park our car. The worst thing was the loud noise from remodeling. It began early in the morning and interrupted our sleep. It made it impossible to enjoy the experience.Genuine Hotels.com guest review
Beautiful hotel. Convenient to restaurants and shopping.Genuine Hotels.com guest review
THE STAY WAS GREAT, 5 STAR ALL THE WAY FROM BEING SHUTTLED ABOUT IN A BLK SUV, TO AND FROM THE MALL, WHICH MIND YOU WERE IN WALKING DIST, EVERYONE WAS SO NICE I WAS SHOWERED WITH HAPPY BIRHTDAY WISHES FROM THE STAFF, WHEN EVER I VIST ATLANTA THIS WILL BE WHERE I STAY LOOKING FOWARD TO SPENDING MY NEXT BIRTHDAY HERE. LOVE YOU GUYS, CHARLES THE DRIVER […] THAT TOOK US TO THE MALL WAS A DOLL. Read moreGenuine Hotels.com guest review
"New Years Eve"
Great room and location for an AWESOME price! Will return again.Genuine Hotels.com guest review
We really enjoyed the room. It was even better than I expected. Very roomy and comfortable. The bathroom was very clean and also larger than I expected. Very friendly staff.Genuine Hotels.com guest review
"Nice place to be at the end of a long day!"
Very nice hotel with great staff from the front desk to the bar waitress. Arrived late, asked front desk person to hold our bags while we went to the bar for a late snack and drink. It was a nice end to a long day and our next day was more of the same.Genuine Expedia guest review
"Overall Stay-- :-)nice"
My family and I stayed there for 2 nights and had the continental breakfast that the hotel provided. My family and I choose to eat at the buffet and the breakfast tasted very good. I must admit I was suprisingly pleased. The staff was very nice and accommodating. The rooms were clean but outdated. But the overall stay was nice.Genuine Hotels.com guest review
"Very nice hotel for the price"
We had a hard time getting the temperature in the room comfortable, but heavy comforter and blankets kept us warm if it was too cold. Recommend getting the breakfast package. For $10 you really can't beat it. A little far from the airport, but worth the 30 minute drive to be in such a nice hotel.Genuine Hotels.com guest review
Everything was good, No complaintsGenuine Hotels.com guest review
It Was Great totally enjoyed our stay and I will stay again soon.Genuine Hotels.com guest review
"Great Price, Great hotel"
This place is ritzy! I attended a 2 day conference in the attached convention center. Hundreds of us spent about 3 days in this hotel with a few taking a quick trip to the mall which is a 7minute walk across the pedestrian bridge. Our event will be there again next year and I can't wait!Genuine Hotels.com guest review
"Husband's Birthday Weekend"
Great Stay very comfortable. Will return and recommend to othersGenuine Hotels.com guest review
"Great conference facilities, beautiful hotel."
Stayed here for a Friday-Saturday tech conference. The conference facilities were great with one exception -- WiFi is not free in the hotel rooms and (for our conference) was not available in the conference facilities. This was an inexpensive regional conference which did not have a budget for purchasing the facility WiFi for all attendees, so YMMV […] depending on the conference. The lobby had free WiFI though. The room was great and furniture comfortable. Big plus was extra outlets (for laptop, etc) available by the desk and armchair, although no outlets were available bedside to charge my phone at night. The room was clean except on first entering I noticed a few hair or two in a corner of the shower, but that was minor and cleaned properly the next day. The hotel and conference spaces featured very large indoor spaces that were great to just be in. Walking out of your room, the "hallway" is really a balcony looking out on the full hotel height open air lounge. There were no long & claustrophobic hallways normally found in hotels. Plenty of seating in the lobby/lounge and attached mall and restaurants are great. The lady working the front desk at night told me there was a free airport shuttle every hour on the hour starting at 6am; however, she did not tell me the shuttle does not run on weekends. Fortunately I was up early enough on Sunday check-out to discover this and make other arrangements. I would definitely return to this hotel given the choice. Read moreGenuine Expedia guest review
"Excellent service, very clean"
It was in a great area with lots of shopping and restaurants. Easy access to the interstate and other main roads in the area. Rooms were clean and the hotel staff were excellent.Genuine Hotels.com guest review
"Pleasant stay overall"
Called to confirm reservation and receptionist was rude so I almost cancelled my reservation but glad I didn't. Leilani was very pleasant. Breakfast was great but still waiting to see if I was charged for breakfast even though it was included in my reservation. Hotels.com representative was extremely helpful and was the reason for not cancelling my […] reservation. Read moreGenuine Hotels.com guest review
The hotel was clean and comfortable. Areas were not as clean as they should be for a hotel this caliber.Genuine Expedia guest review
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