Scottsdale Cottonwoods Resort - Scottsdale 33.52776, -111.92593

This hotel will surely close soon. Every aspect smells of failure, including surly and incompetent service, a constantly malfunctioning heating system, and run down accommodations. It must have had its day, but that day is long gone. Strongly advise against it.

The weather was unusually cold and the heater was not working properly. We almost froze the first night. The repairmen were not available to fix the problem. Also they charge $5.00 a day extra for a second person and an additional $15.00 a day for no extra services. So it is not as cost savings as it looks. The location is great but the facility is old and needs lots of maintenance. They also did not offer any compensation for the inconveniences.

The TV kept losing its picture so we shut it off before the show was over because it was so frustrating. Around midnight, on December 4th, the heater started blowing freezing air on my wife and I. We couldn't get it to work right so we shut it off and shivered until 5am. That's when I packed up our stuff and checked out.You get the impression that they are going out of business. The place is just run down. Do not stay at this hotel! You will regret it.

The Cottonwoods has seen better days. In fact, from what I could tell, it is not long for this world. They have cut room service to save money, they no longer maintain their hot tubs, and most of their clientele has already entered retirement. Here are a couple of complaints: hair in my bathtub, a heater that blows cold air, internet access that only works some of the time, broken drawers on the dresser, no room service, and worn furniture. On the other hand, the grounds are beautifully maintained, and they do hang hammocks between palms at various points, which is a nice touch. All in all, you would be better served somewhere else until someone buys this place and restores it to its former glory.

I booked this room because it had a private jacuzzi on it's own patio. This was the only reason I booked this room. No one told me before checking in that their Jacuzzis had been closed due to the wrong type of drain system so I paid the higher price for nothing. I could have stayed in a regular room and saved alot of money. Then when I checked out, I had to pay for the resort package of $10.60 which included internet, in room coffee, 2 bottles of water, a room safe, a refrigerator. I did not know this was going to be another charge and was not on the website and I didn't use or need these things anyway. Ask about this resort package fee when you check in.

Nice guest casitas but the parking was very far from room and you had to walk a long way to get to your room.

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Awesome staying. Well kept. Backdrop, the $15.00 subcharge per day. Recommended.

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i admit it the landscape at the resort is very nice, the surrounding community perfect for eating and shopping. but once you enter your room ALL OF THAT STOPS. the rooms are outdated, smelly and not very well maintained. the paint & wallpaper were both peeling and there was rust in my shower... it was so bad that i did not dare to use it, the beds are old and they drop in th middle. i only stayed one night - thank goodness!!!

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Front desk staff were friendly and professional and allowed an early check in which was unexpected. Grounds and surroundings are calm and pleasant and location is excellent with just a two minute walk to the Borgata - upscale shopping and restaurant area. Room was worth the money even though parts of the bathroom and kitchen area seemed a little "tired". Bed was great. Would stay again.

all of the hot tubs not work at room and at the main pool. pool bar is closed now. towel at the pool are few Very few.............. This place was a nice little get a way i have stayed here 10 or 12 time in the last year things a changing ???????

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The room was very comfortable and quiet.

While we got our room for a great price, it was deceptive. This was definitely not a 3 1/2 star hotel. It might have been thirty or forty years ago. The entire property is in serious need of refurbishing. It is located adjacent to a high-end outdoor shopping mall, so we were expecting much better than what we received. The tile on the floor was cracked. The grout was dirty and crumbling. The wood on the bathroom door frame was rotting. There were stains on the carpet, curtains, lampshades, and bedskirts. The room had a damp, musty smell that we could not get rid of despite opening the window and turning on the air conditioning. We were disappointed in our experience.

I asked for a complimentary upgrade which was acommodated, only to find out that "complimentary" means $30 per day at check out. An $11.00 resort fee for a jacuzzi in my room which I was NEVER told was not usable. The room had a full kitchen and absolutely no plates, utincels, cookware, etc...Who travels with those things? The cleaning was okay, but all in all, I am pretty disappointed this time. I used to enjoy this place, but I REALLY feel they were pretty dishonest at the desk. I will really look elsewhere next time before I stay here. You should too.

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We were pleasantly surprised by the option of checking in early (although there was a small fee) because that gave us the chance to explore the area and also give us more time for using the hotel's amenities since we were there for only one night. The units are on the older side but comfortable, with one notable exception: the bathrooms are really too small. You can barely open the door without hitting the commode. If the resort ever considers updating their units, this is one area they should definitely pay attention to. Everything else was great.

This is a very cozy comfortable place to stay. With private patios, and entrances. These casitas are worth every penny.

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I arrived at the hotel to find that the private spas were all drained and the private patios were locked. This was not advertised and we given no discount or compensation.

I and My husband enjoyed staying at the cottonwood resort very much. I am usually an early riser, but to my own amazement I did not get up until after 10:00 am. The bed was very comfortable. The location was just what we wanted. Walking distance to many shops and places to eat. It was close enough to nightly entertainment also. We meet with friends and did not have a long driver

the hotel was conviently located, very peaceful. the room was clean and the bed was so soft! the in room spa was shut down by the federal government you couldn't access the private back porch at all which was one of the main reasons we chose this resort. The main pool and jacuzzi were very dirty so we were unable to swim. Jose at the pool bar was great so we sat with him to use up our food&bev credit. No room service kind of a bummer and the "kitchenette" is less than functional for actually cooking. Was nice but not worth the rate.

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Please check with hotel before booking. When we stayed all private spa's had been shut down and our door to the spa was locked! AC did not work that well!

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Only complaint, rooms should have a microwave.

I visited off season as they prepared for the season. The personnel was most attentive and accesible but I felt the casita and spa that was advertised left something to be desired, matter of fact the Spa was dirty and non-funcitonal.

A few minor flaws, such as initial stuffy air, a couple water stains on the carpet and the bathroom being pretty small, were outweighed by the extremely comfortable bed, total privacy and quiet. Even though we were in a fairly busy area of Scottsdale, the feeling of seclusion was definitely there. I just wish we'd had more time to try out the pool and jacuzzi.

The room was clean and the beds were very comfy. I would definitely stay here again.

There was an extra 10.00 per day charge at checkout. Rooms were spacious. could use some updating but rooms were clean.

We stayed one weekend in September, and I rate my stay here as mixed good and not so good. The location is great, being right next to a very classy group of shops in Scottsdale. Another nice thing is the bed, which seemed new and was very comfortable. However, we were given a casita that, although very nice itself, was far from the parking lot, and so we had to carry our luggage farther than most other places. Also, our casita was immediately opposite the pool area, and the wait staff had nothing to do so they talked very loudly for hours, and it was very annoying as we sat on the porch trying to enjoy the weather. In addition, there are no fans in the room, so if you don't like to have the air conditioning on all of the time, then you are just plain hot inside. The last thing is that as I checked out I was told that there was an additional "resort fee" for using the facilities, and we were not told about this when we checked in. Of course, I did not pay it, but it was a not-so-honest way to try and get more revenue. I do not recommend this place highly, but if you do stay here make sure that you refuse to pay the fee!

This was just an overnight stay in a suite w/jacuzzi with the $100 food/bev credit. Everything was Outstanding, the only exception being the jacuzzi itself. Not only was it very loud but it never got above luke warm. But the resort pool and jacuzzi were open until midnight so it wasn't really an issue. Breakfast was great, and free with the credit, and the kids loved the food at the pool. They let us check out and said we were welcome to hang out at the pool and they even left our food credit open so we could use it after we had checked out. We still had about $20 on it when we left. I would definitely stay here again with this same deal.

Older resort, but accommodations were nice. The staff was very friendly. The free breakfast was very good. The bed was very comfortable for a hotel.

Our rate included a food and beverage credit, and the hotel description said there was an onsite restaurant and bar. But when we arrived, we found out that the restaurant was only open for breakfast. There was a poolside bar & grill, but it closed at 7:00 pm and had a very limited menu. Had we known those facts, we may have opted for the rate without the food & beverage credit.

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The grounds on this hotel are beautiful. Hamocks to lay on out side with private whirlpool that was enough for 2. Pool nice, overall a great stay, but the room was a little out dated and the only reason I gave a ding on the cleanliness was the carpet was really stained up. We would retun though.

I was blindsided at the end of my stay when I was told that I needed to pay a "Resort Fee". This fee was for free internet service(Sign in room said it cost 14.95 ...No such mention of free!!!) and other odds and ends. Connie at the front desk was very rude and unucomidating when I stated that I was never notified of such a fee. She said I would have to send via email to the manager my booking and he would decided to reinburse me or not. This was my 3rd stay here. The resort itself is a wonderful place, however I will not be coming back here if this is how the treat their repeat customers.

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I did not like being surprised at checkout with a daily extra "resort fee". I think this site needs to include these extra fees in the pricing and Cottonwoods front desk staff needs to explain at check in what services the fee covers.

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This is an older property and inside our Pheonix suite which was very roomy, many things needed attention. The spa looked clean but didn't work. The airconditioner never got very cool, making it uncomfortable to be there in the afternoon. The lamp in the room was broken and the carpet in the livingroom was not clean. There is a resort fee of $10 which was not advised at time of booking. Outside the grounds were nice and the views from back of hotel and walking trail were great.

It was a very old hotel. We were placed by the smaller of the two pools that were on location. The pool of my apartment was bigger and much cleaner. This hotel was definitely not worth the money.

The hotel needs to be updated it has an 80's southwest look to it. The fridge in kitchette was small it should have been larger since it was a "kitchenette." The rest of the suite was large and comfortable. Great pool area. I would stay there again in the summer. I am not sure I would pay full price to stay there. Food at the wet bar was actually better than breakfast in the dinning room. :) Great value for a summer vacation.

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